Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Squad Lead in Smithfield, RI!
The Role
We are seeking a Squad Leader in the OSG Client Services space to lead strategic digital initiatives that improve the client experience and accelerate our organization’s digital transformation.
As the Squad Leader you are the end-to-end gatekeeper of the squads’ mission and tactical execution associated with delivering on strategic priorities. In an agile structure, you will complete specific product features and ensure respective products or services are available, stable, performant, and supported when required.
You will ensure alignment on the 'what', 'why' and 'when' work is to be performed through ongoing planning and prioritization of a product backlog along with other OSG and Technology Leaders. You will enable squad members to work iteratively, innovate through testing and experimentation, and learn from failures while celebrating success.
Key Responsibilities
You are committed to developing your own expertise and knowledge to ensure you bring the latest thinking to your role. In addition, your responsibilities include:
In Operations & Services Group (OSG) Client Services, our vision is to Deliver superior service to our clients through outstanding transaction operations and delivery.
As a member of OSG Client Services, you will help bridge the gap between our business and technology. You will partner with both business collaborators and technology leadership aligned to your squad.
The hourly pay rate range for this position is $60.00 - $107.14 per hour.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Dynamic Working
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
Company Overview
Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource.
For information about working at Fidelity TalentSource, visit FTSJobs.com.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.
Information about Fidelity Investments
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.
Fidelity Investments and Fidelity TalentSource are equal opportunity employers.
The Role
We are seeking a Squad Leader in the OSG Client Services space to lead strategic digital initiatives that improve the client experience and accelerate our organization’s digital transformation.
As the Squad Leader you are the end-to-end gatekeeper of the squads’ mission and tactical execution associated with delivering on strategic priorities. In an agile structure, you will complete specific product features and ensure respective products or services are available, stable, performant, and supported when required.
You will ensure alignment on the 'what', 'why' and 'when' work is to be performed through ongoing planning and prioritization of a product backlog along with other OSG and Technology Leaders. You will enable squad members to work iteratively, innovate through testing and experimentation, and learn from failures while celebrating success.
Key Responsibilities
You are committed to developing your own expertise and knowledge to ensure you bring the latest thinking to your role. In addition, your responsibilities include:
- Defining, refining, and communicating the squads' mission and roadmap to empower and build team and partner support and alignment
- Anticipating, discovering through ongoing interaction with, and prioritizing client / partner needs to serve as their voice and guide execution of the team
- Defining, evaluating, and communicating results against acceptance criteria
- Measuring performance through established critical metrics and deliver agreed upon business, technology, and people results
- Inspecting and evaluating progress, and removing impediments
- Drive enhancement requirements, technical solution review, business acceptance testing, and implementation coordination
- Making informed trade-off decisions to strike the right balance between quality, cost and timelines
- Bachelor’s degree (preferred) and 8+ years of related product management experience, systems development, product development, and/or project/product management
- Demonstrate the ability to comprehend technical requirements and optimally communicate them to both technical and non-technical partners, ensuring clarity and alignment across all teams.
- You take a data-driven approach to understanding client needs, you translate strategic goals into action, and prioritize to enhance value delivered
- You are capable of leading, influencing, and motivating colleagues without formal authority, and have a track record of building high-performing teams
- Demonstrate strong cross-functional leadership and collaboration experience by establishing and maintaining unquestioning relationships across Fidelity to deliver business outcomes
- Exhibit strong communication and presentation abilities with business and technology partners and leaders at various levels
- You are intellectually curious and model a culture of learning and coaching
- Agile, Jira and Jira Align experience, and financial services experience, preferred
In Operations & Services Group (OSG) Client Services, our vision is to Deliver superior service to our clients through outstanding transaction operations and delivery.
As a member of OSG Client Services, you will help bridge the gap between our business and technology. You will partner with both business collaborators and technology leadership aligned to your squad.
The hourly pay rate range for this position is $60.00 - $107.14 per hour.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Dynamic Working
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
Company Overview
Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource.
For information about working at Fidelity TalentSource, visit FTSJobs.com.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.
Information about Fidelity Investments
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.
Fidelity Investments and Fidelity TalentSource are equal opportunity employers.