Sr. Associate - Digital Product Management

Job Description

Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand.

The Sr. Associate - Digital Product Manager, Data Strategy and Insights in Amex Digital Labs will play an integral part in driving continued growth, collaboration, and innovation across our entire product portfolio. This role will sit on the broader Cross Product Strategy & Operations team within Labs whose mission is to foster a culture of product excellence by focusing on cross-functional areas that drive efficiency, consistency, and strategic decision making across the Labs product portfolio. The analyst will support teams across multiple portfolios and be responsible for data analysis, product insights, monitoring standards, reporting, and supporting data migration efforts. This individual should be highly detail-oriented, analytical, and comfortable working across a variety of stakeholders and initiatives.

Responsibilities

How will you make an impact in this role?

• Support the execution of the team’s data and insights strategy to help inform product decision-making across multiple portfolios.

• Assist in analyzing and interpreting data to identify trends, risks, and opportunities, and help communicate findings to stakeholders in a clear and actionable manner

• Support the creation and maintenance of dashboards, presentations, and reporting materials that help bring data to life and support strategic decision-making

• Provide operational and analytical support across the broader product portfolio, helping ensure alignment, efficiency, and consistency across teams and initiatives

• Maintain strong attention to detail while managing multiple priorities in a fast-paced and evolving environment

Qualifications

Minimum Qualifications: 

• Strong analytical and problem-solving skills with the ability to work with complex datasets and support the development of actionable insights

• Proficiency in SQL querying and experience using data to support reporting, analysis, and business decision-making

• Highly detail-oriented with strong organizational skills and the ability to manage and prioritize multiple workstreams across portfolios

• Strong written and verbal communication skills with the ability to clearly present findings and collaborate effectively with cross-functional teams

• Thrives in fast-paced environments, demonstrating agility in shifting priorities, navigating ambiguity, and maintaining focus on high-impact outcomes 

• Proactive and solutions-oriented mindset with a willingness to learn and support team initiatives as needed

Preferred Qualifications: 

• Experience in working with technical and product development teams and knowledge of data tools such as Power BI, Adobe, etc. is a plus! 

*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

About us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​