Sr Manager - Airline Partner Management

Job Description

The Airline and Transportation Partnerships team within Global Partnerships and Marketing is responsible for managing and growing American Express Travel’s relationships with airline suppliers globally. This team leads a portfolio of airline partners, negotiating commercial agreements that optimize supplier economics while delivering differentiated value to American Express Card Members.

The role focuses on maximizing engagement with a portfolio of suppliers, expanding participation in programs that offer exclusive benefits, and enhancing the end-to-end travel booking experience. The team also oversees Amex Travel’s proprietary fare programs, including Platinum Member Airfares and Insider Fares, ensuring competitive pricing and compelling value for customers.

The Senior Manager will be responsible for working cross-functionally within American Express to increase sales, to increasengagement with Amex Travel, and working to improve Card Member engagement with airline-focused card benefits.

Responsibilities

• Manage a portfolio of airline accounts by driving growth opportunities and overseeing day-to-day Account Management responsibilities (eg. Addressing Card Member complaints, managing partner escalations, negotiating contracts, selling sponsorships, and partnering with Operations Analysts to support operational issues like fare filing and inventory availability)
• Drive partner engagement through relationship management, account reviews, and identification of strategic opportunities to grow the Amex Travel airline business through marketing and agent engagement.
• Collaborate with international counterparts within the GPM Air Partnerships team to develop global account management strategies for key airlines.
• Collaborate across the enterprise with Membership Rewards, Strategic Partnerships, Premium Card Products, Co-Brand, Global Merchant Services, etc. to identify opportunities to drive growth and to support American Express enterprise priorities.

Qualifications

• Exceptional communicator, with the ability to influence and drive decisions with external partners across the enterprise
• Strong personal presence with the ability to confidently present to leadership at all levels
• Strong strategic thinker with growth mindset that can pull in multiple viewpoints and both qualitative and quantitative information to ensure we serve our Card members, partners, and the business
• Outstanding collaboration skills, ability to work across teams regardless of reporting lines, to achieve joint outcomes
• Excellent negotiating skills with proven ability to influence at all levels
• Ability to work in a fast-paced environment with a keen ability to prioritize multiple initiatives
• 3+ years partner management experience; prior experience in Airline Sales is preferred
• This role is hybrid and based in New York City

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

About us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​