STEPS Administrative Support Associate

Job Title
STEPS Administrative Support Associate

Requisition Number
TE09157

Department Name
7H852:NEUROLOGY

Work Location
Lexington, KY

Salary Range
$17.20-27.31/hour; depending on experience

Type of Position
Temporary

Position Time Status
Full-Time

Required Education

Required Related Experience

Required License/Registration/Certification

Physical Requirements

Sitting for long periods of time, repetitive motions

Shift

8a-5p

Job Summary

Provides comprehensive administrative, operational, and analytical support across faculty affairs, outreach operations, provider compliance, and departmental customer service functions. This role manages complex processes related to faculty appointments, promotions, reappointments, tenure reviews, and credentialing, ensuring accuracy, compliance, and timely completion of all required actions. The coordinator serves as a primary liaison for faculty members, departmental leadership, review committees, and administrative partners, supporting dossier preparation, documentation standards, and regulatory requirements. In addition, the position oversees the coordination of external outreach sites by facilitating provider onboarding, training, system access, and ongoing partner support. The coordinator maintains strong relationships with outreach leadership and clinical teams, helping streamline operations, resolve issues, and implement process improvements that enhance partner satisfaction and program effectiveness. A key responsibility includes monitoring provider documentation compliance by tracking completion metrics, identifying trends in noncompliance, and collaborating with providers and leaders to improve accuracy and timeliness of clinical documentation. The coordinator extracts, analyzes, and reports clinical data from EHR and other systems to support billing, auditing, and operational reporting needs, ensuring data integrity and adherence to privacy standards.
The role also delivers general administrative support and high-quality customer service to internal and external stakeholders, assists with special projects, and actively engages in professional development. Through strong organization, communication, analytical skills, and a commitment to confidentiality and collaboration, the coordinator contributes to an efficient, compliant, and service-oriented departmental environment.

Skills / Knowledge / Abilities

Knowledge of faculty affairs processes, credentialing requirements, and documentation standards.
Knowledge of EHR systems, clinical workflows, and HIPAA privacy regulations.
Skill in organizing, tracking, and managing detailed records and databases.
Skill in extracting, interpreting, and reporting data for compliance and operational needs.
Skill in clear, professional communication with faculty, providers, and partner sites.
Ability to manage multiple deadlines while maintaining accuracy and attention to detail.
Ability to troubleshoot documentation issues and resolve operational challenges.
Ability to build positive working relationships and provide high-quality customer service.
Ability to maintain strict confidentiality and exercise sound judgment.
Ability to adapt to changing priorities and work independently or collaboratively.

Does this position have supervisory responsibilities?
No

Preferred Education/Experience

Deadline to Apply
12/26/2025

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.