Student Services Specialist (Floater)

Compensation Type: HourlyCompensation: $18.00

Job Summary

The Student Services Specialist supports new and continuing students, providing a seamless transition throughout the enrollment process. This role offers guidance to students on the Columbus Campus regarding financial aid, records, registration, student ID cards, Ohio residency for tuition purposes, and all online student services functions. The Specialist generally assists students in-person, but also serves students over the phone, via email, and through chat. This position rotates between different departments such as Student Central, Admissions, Assessment & Placement and New Student Programs on an as needed basis. The Specialist communicates with other student services areas to facilitate the consistent delivery of information and services, referring students to other departments and resources as appropriate.

ESSENTIAL JOB FUNCTIONS

Student Support

• Works closely with students throughout the admission and enrollment process and supports the areas of Student Central, Admissions, Assessment & Placement, and New Student Programs.
• Counsels students regarding financial aid programs; regularly interacts with students and parents and follows up on missing or deficient information in person, by telephone, email, and chat.
• Gathers information from students to understand and evaluate individual circumstances; interprets relevant policies, procedures, and guidelines to determine best course of action.
• Introduces new students to Columbus State systems and resources while assisting with admissions.
• Provides campus tours for in-person events and information sessions while serving as a member of Welcome Team.
• Collaborates with faculty, staff and community to support initiatives. Communicates with students regarding the assessments/course placement/testing processes and procedures.
• Utilizes professional proctoring procedures to support and secure testing environment.
• Advises students on issues that will impact their placement, enrollment, and financial assistance including the potential effect of changes in their course load, withdrawal from their classes, and eligibility for a refund of tuition charges, as well as adherence to the Satisfactory Academic Progress standards policy and appeal process.
• Provides computer navigation support to students utilizing self-service student portal and other electronic tools.
• Supports students in self-serve processing of course drop/adds, completing the admission application, signing up for College sponsored workshops and events, accessing enrollment verifications, making tuition payments, resetting passwords, completing FAFSA applications, master promissory notes, entrance counseling, etc.
• Utilizes professional proctoring procedures to support a secure testing environment.
• Helps with workshops and explains College admission processes, enrollment steps, and ongoing student service requirements.
• Provides guidance to students on understanding their financial obligations and educating them on how to utilize federal, state, and third-party resources.
• Participates in the planning, coordination, and implementation of recruitment and advising activities designed to attract and enroll new students.

Customer Service

• Provides comprehensive customer service in a high volume and challenging, fast-paced environment, resolving most issues on the spot and referring students to the appropriate department for further assistance as necessary.
• Interprets and responds to student inquiries in-person, via the telephone and electronically regarding admissions, financial aid, registration and general college policies and procedures.
• Provides general support to students and guests, including assistance with registration, student record updates, residency verification, and financial aid processes.
• Facilitates prerequisite authorizations and other permissions required for student enrollment.
• Participates in and delivers engaging presentations.
• Creates Student ID cards and provides guidance on departmental and campus-wide procedures.
• Attends college and community events to answer general questions.

Clerical

• Scans and copies documents, distributes and processes mail, updates and orders admissions/registration publications/forms and various office supplies.
• Maintains confidentiality of student records and other information.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Additional Duties & Responsibilities:

• Attends all required departmental meetings and trainings.
• Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners.
• Hours may include working outside of a normal workweek schedule as well as working in multiple locations as needed to meet workload demands, including occasional Saturday morning shifts.
• This position is part-time (20 hours per week), with the possibility of up to 29 hours based on operational needs.
• Hours may vary within the following range: Monday, Tuesday, Thursday: 8:00 AM – 5:00 PM; Wednesday: 8:00 AM – 7:00 PM; Friday: 8:00 AM – 4:30 PM; Saturdays as needed.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

• High School Diploma or GED.
• Three (3) years of clerical experience in the area of the assigned specialized function. *An appropriate combination of education, training, coursework and experience may qualify a candidate

Full Time/Part Time:

Part time

Union (If Applicable):

Scheduled Hours:

20

Additional Information

In order to ensure your application is complete, you must complete the following:

• Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.
• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.

Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.