Systems Engineer-Document Management

Department: Information Technology

About Us:

Ballard Spahr is a renowned national law firm with more than 750 lawyers across 18 offices in the United States. A career at Ballard Spahr offers a diverse group of mentors, colleagues, and friends, and strong leadership that provides support and encouragement for career growth.

Are you skilled in document management systems and passionate about providing exceptional support? We are looking for a talented Systems Engineer to manage our existing Document Management System (DMS) - NetDocuments. In this role, you will play a key part in ensuring that our firm's information governance, email management, security, and privacy policies align with our DMS framework. You will be supporting a dynamic team in a fast-paced law firm environment.

Why Join Us?

• Innovative Work Environment: Become part of a forward-thinking firm that enjoys substantial support and visibility from the firm's executive leadership.
• Professional Development: Take advantage of continuous learning opportunities and avenues for career growth.
• Inclusion: Join a Business Resource Group and share cultural, experiential, or job-related interests, experiences, and/or backgrounds.
• Impactful Contributions: Play a pivotal role in developing industry-leading solutions that make a significant difference in legal practice and client service.

Your Role:

As a Systems Engineer-Document Management (NetDocuments) within our Information Technology Department your responsibilities include but are not limited to:

• Maintaining comprehensive knowledge of the firm's DMS, NetDocuments.
• Deploying information governance and security policies related to DMS content.
• Facilitating the onboarding and offboarding of lawyers by managing file transfers to and from the DMS.
• Supporting the integration of tools with NetDocuments, including applications like Litera and Microsoft 365.
• Providing Tier 3 support for DMS platforms and applications.
• Establishing and maintaining robust documentation on the DMS environment.
• Communicating and training the technical support team and relevant staff on DMS functionalities.
• Performing other related duties efficiently and in an organized manner.
• Engaging in ongoing professional development through training and education programs.

What We're Looking For:

• Communication: Excellent listening, verbal and written communication abilities.
• Detail-Oriented: Careful attention to detail to anticipate problems and handling pressure while maintaining confidentiality.
• Judgment and Problem-Solving Skills: Exercise good judgment and discretion while thinking strategically.
• Client Service: Anticipate and respond to both internal and external client needs while delivering high-quality legal services.
• Teamwork Skills: Collaborate effectively to establish positive relationships with both internal and external team members.

Required Experience:

The position requires a minimum of 3 years of experience with Document Management Systems in a law firm environment. A Bachelor's degree is preferred, but we will also consider applicants who have developed strong technical skills and deep hands-on experience with DMS platforms in lieu of a formal degree. A high proficiency in MS Office applications, including Word, Outlook, Excel, and PowerPoint, as well as Adobe Acrobat and other relevant applications. Exceptional planning, organization and time management abilities. Regular and predictable attendance is crucial, and availability to work beyond standard hours may be required. This is a remote position, with occasional in-office attendance required at the Philadelphia office when requested.

Ballard Spahr offers an excellent benefits package that includes medical, fertility benefits, travel and lodging expenses, prescription drug, dental, and vision coverage; life insurance, short and long-term disability; 401(k) retirement savings plan with a firm contribution and match; and a generous paid time off program. Additional benefits provided are health care and dependent care flexible spending accounts, and a health savings account; paid parental leave, firm subsidized emergency child and elder care services; family and medical leave; employee assistance program; and a pre-tax transportation program. The salary range for this position is from $100,000 - $120,000 depending upon experience and location.

Ready to Grow with Us?

If you are ready to play a vital role in the Firm's success, we encourage you to apply and be a part of our commitment to excellence.

At Ballard Spahr, we believe that our skills, perspectives, and backgrounds drive innovation and excellence, while our unique culture fosters collaboration and success. Our culture of thriving together forms the cornerstone of how we deliver exceptional service and position our firm for a strong future. We welcome and encourage applicants from all backgrounds to apply.

Ballard Spahr is an equal opportunity employer. We offer equal consideration to all qualified applicants, regardless of race, ethnicity, religion, age, national origin, handicap or disability, citizenship, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity and expression, transgender status, sex stereotyping, genetic information, ancestry, veteran status or any other category protected by applicable law.

The firm is not accepting resumes from search firms for this position.