Systems Services & Support Consultant

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Systems Services & Support Consultant to work in Fidelity’s Enterprise Infrastructure Group in Westlake TX or Merrimack NH.

Team

The Production Services Electronic Data Transmissions team is part of the Production Services and Support organization within Enterprise Infrastructure. The EDT team works closely with client and client-facing teams and support groups to resolve incidents and support projects/programs and onboarding. The overall team is comprised of associates located in North Carolina, New Hampshire, Texas, and India.

Role

We are seeking a contingent Systems Services & Support Consultant to lead and manage SSH key rotation initiatives for external vendors and clients within the Electronic Data Transmission (EDT) ecosystem. This role requires strong coordination, communication, and organizational skills, combined with a solid technical understanding of enterprise data transmission platforms across mainframe, distributed, and cloud-native environments!
The ideal candidate will act as the central point of coordination between internal technology teams, vendors, and clients to ensure timely, secure, and compliant SSH key rotations with minimal operational risk.

The Expertise You Have

• Plan, coordinate, and manage end-to-end SSH key rotation activitie for vendors and clients across EDT platforms.
• Serve as the main liaison between internal teams, external vendors, and clients to align schedules, dependencies, and execution plans.
• Track milestones, risks, issues, and dependencies; proactively communicate status and raise concerns as needed.
• Gather, analyze, and document business and technical requirements related to key rotations and data transmission processes.
• Ensure alignment to enterprise security standards, timelines, and control requirements.
• Facilitate meetings, drive follow-ups, and ensure accountability across interested parties.
• Partner closely with engineering and operations teams to understand technical impacts and validate execution readiness.
• Maintain clear documentation, runbooks, and participant communications related to key management activities.
• Support continuous improvement by seeking opportunities to standardize, streamline, or automate SSH key management processes.

The Skills You Bring

• Solid project management and organizational skills, with the ability to manage multiple vendors, timelines, and priorities simultaneously.
• Superb communication and relationship-building skills, capable of engaging effectively with both technical and non-technical partners.
• Demonstrable ability to work as a teammate in a multi-functional, enterprise environment.
• Deep technical foundation in:
• Data transmission technologies
• File transfer protocols (e.g., SFTP, FTP/S, NDM, AS2, API-based transfers)
• SSH keys, authentication concepts, and secure data exchange principles
• Working knowledge of IBM mainframe environments, distributed application architectures, and Cloud Service Provider (CSP) services.
• Experience translating technical concepts into clear business-impact discussions and vice versa.

Preferred Qualifications

• Experience supporting or coordinating security-related initiatives in enterprise environments.
• Background working with EDT, batch processing, or large-scale data movement platforms.
• Exposure to audit, risk, or compliance-driven initiatives related to data security and access controls.
• Familiarity with automation, monitoring, or reporting tools in support of operational initiatives.

Dynamic Working

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.