Systems Support Analyst (Mainframe FTP)

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Systems Support Analyst to work in Fidelity’s Enterprise Infrastructure Group in Westlake TX or Merrimack NH.

Team

The Production Services Electronic Data Transmissions team is part of the Production Services and Support organization within Enterprise Infrastructure. The EDT team works closely with client and client-facing teams and support groups to resolve incidents and support projects/programs and onboardings. The overall team is comprised of associates located in North Carolina, New Hampshire, Texas, and India.

Role

Fidelity Investment Enterprise Infrastructure is looking for a qualified individual to assume a key role as Systems Services and Support Analyst within the Production Operations Electronic Data Transmissions team (EDT). The EDT team is the primary entry point used by a wide variety of Fidelity clients to send financial and indicative information to multiple Fidelity service channels (Defined Contribution, Defined Benefit, Stock Plan, Health and Welfare, etc). This team is responsible for the support of all aspects of file transmissions between Fidelity and its clients and vendors. The responsibilities include the triage of transmission failures, oversight of the environment, and resolution of user-generated request tickets.
We are always exploring new ways to continually provide value to our customers. This team has a direct and positive impact on Fidelity’s customers, by building and maintaining day-to-day internal and external relationships in order to provide an ongoing high-quality level of service to customers.

The Expertise and Skills You Bring

• 6-9 Years of working experience and strong knowledge of FTP / SFTP / AS2/ NDM and other managed file transmission protocols
• Perform batch and data support activities using JCL, COBOL, DB2 and various Mainframe tools and practices such as Control M, TSO, ISPF, SQL, etc.
• Ability to script mainframe automation with REXX and other mainframe tools.
• Prior Experience with Fidelity mainframe application and batch processing is a plus.
• Proven experience with Python scripting
• Linux and Windows OS administration skills
• Proven analytical and problem-solving skills
• Must be capable of learning complex processes quickly and have the ability to learn through independent research and as a member of a multi-location team.
• Proven written skills and record of producing high-quality documentation
• Strong customer focus and customer satisfaction orientation.
• The applicant should also demonstrate effective communication skills; both written and verbal, as well as the ability to communicate effectively with technical as well as non-technical associates.
• Ability to function optimally in a meaningful role balancing multiple projects and requests.
• Availability to provide some off-hours /weekend on-call coverage as required.

Dynamic Working

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.