Technical Support Analyst

About Us:

Mitsubishi Logisnext Americas Inc. has helped customers Move The World Forward for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.

About the role:

This position is responsible for the service and support level for incoming requests, coordinating and troubleshooting customer service requests via email or phone when needed. Other responsibilities include: triage incoming support requests through a Jira service desk ticketing system; resolve user issues based on a continually improving proficiency of applications and systems; and investigate more complex issues and engage in deeper investigations with development team members.

What you will do:

• Responsible for the service and support level for incoming requests, coordinating and troubleshooting customer service requests via email or phone when needed
• Investigate more complex issues and engage in deeper investigations with development team members
• Handling user account setup issues, including managing user roles & permissions
• Use SQL development & investigation skills including database querying and data updates
• Utilize our performance and error toolset to increase observability of issues
• Log bugs when an issue is determined to be a bug and remain up to date on software release roadmaps

When & Where:

Hybrid position based at MLA Grand Rapids

What you need to have:

• 1+ years’ experience in an IT support or analyst environment
• Self-starter who is passionate about using technology to improve business functions
• Keeps a customer focus when supporting users with a sense of urgency
• Exemplary communication skills, which include the ability to communicate clearly and concisely, verbally and in writing to all levels of an organization
• Ability to capture, analyze, and document user requests
• Familiarity with programming, web technologies, SQL, and general understanding of software systems. Ability to communicate well with developers.
• Punctual and reliable attendance during regular business hours

What would be nice to have:

• Bachelor's Degree in Computer Science
• Ability to write basic t-SQL queries to troubleshoot data related issues is a plus.
• Ability to create user training documentation.

What we offer:

• Medical, dental, and vision benefit
• Paid Vacation, Sick Time, and Paid Holidays
• Profit Sharing Opportunities
• Flexible Spending and HSA Accounts
• 401k with automatic company contribution and company match
• Short-term and long-term disability insurance
• Life, Dependent Life, and AD&D Insurance
• Paid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)
• Employee Assistance Program
• Employee Discounts
• On-the-job training and development

The salary for this position ranges from $43,600 to $59,500 annually. The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience.

To be considered for this role, all applicants must submit a full and complete application through our careers page.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Equal Opportunity Employer/Veterans/Disabled

Agency Disclaimer:

Mitsubishi Logisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company’s discretion, with the understanding that Mitsubishi Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support.