Theater Staff

Department: Academy Theaters
Reports to: Manager, Theater Operations
Job Type: Regular – Part-time
Job Classification: Hourly (Non-exempt)
Workplace Location: Los Angeles – 8949 Wilshire, Pickford

Summary/Objective:
Theater Staff play a vital role in supporting the Academy Theaters’ daily operations, ensuring a premier movie theater experience for all guests at the Samuel Goldwyn and Linwood Dunn Theater.

Essential Functions of the Job:

• Work closely with the Managers of Theater Operations to develop and administer an excellent guest experience.
• Uphold the Academy’s high standards and help deliver entertaining organization-wide programs.
• Maintain high visibility and act professionally while greeting guests, answering questions, and resolving any concerns.
• Control access to the theater by greeting guests, scanning tickets, and directing guests to their seats.
• Monitor auditoriums for picture/sound quality, temperature, lighting, and guest behavior.
• Listen to and understand visitor experience challenges, concerns, comments, and complaints, and escalate to theater management.
• Operate and distribute theater accessibility devices to guests upon request.
• Exhibit knowledge and instruct guests on proper accessibility device use.
• Assist with setup, production, and workflow for live events.
• Assist with keeping the theater spaces and equipment clean and organized.
• Other duties as assigned.

Required Competencies:

• A high school diploma or equivalent certificate of completion.
• 1+ years of experience dealing with operating procedures within a theater, museum, retail, or fast-paced environment.
• Working knowledge of film and digital formats.
• A keen eye for proper film presentation.
• Experience communicating and cooperating with guests, supervisors, peers, vendors, or partners.
• Experience working in high-volume and fast-paced situations.
• Experience in maintaining a high level of customer service and professionalism required.
• A commitment to diversity, equity, accessibility, and inclusion.
• Availability to work nights after 5:30PM, weekends, and holidays required.

Preferred Qualifications:

• Experience working at arts non-profits, museums, theaters, or cultural attractions is a plus.

Physical Demands:

• Ability to move and transport a minimum of 20 pounds.

Required Vaccination: Full vaccination against COVID-19 is required, including any booster vaccinations as applicable. Exception:Medical and religious accommodations approved by the Office of People & Culture.

Compensation: The expected base hourly wage for this role is $20.00. The actual base pay offered will be determined by factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case-by-case basis.


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