Vice President – Chief of Staff

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Acquirer Product Organization defines and evolves the Acquiring strategy and product roadmaps, while leading the Enterprise through a multi-year end-to-end transformation program designed to future-proof the Acquisition ecosystem and experiences.

The Vice President, Chief of Staff leads the Acquirer Product Executive Office and is responsible for providing strategic, analytical, and operational support the and the broader organization. The Chief of Staff works closely with senior leaders and key enterprise partners to develop and execute business strategy, drive organizational planning and operating model enhancements, lead and deliver critical business initiatives, and manage talent development processes. This role reports directly to the EVP and is a critical member of the Acquirer Product Senior Leadership Team.

The ideal candidate will have outstanding thought leadership, strategic thinking, influencing, communication, and organizational skills. This candidate should demonstrate a proven record of working at a very fast pace and operating both independently and within a high-performing, global team environment.

Key responsibilities

• Provide strategic support and counsel to the EVP Acquirer Product and Deputy Head of NAS on a range of sophisticated business issues, projects, and functional topics
• Play a thought-partner role (and over time a leadership role) on ongoing strategy efforts
• Manage business planning and operational processes for the EVP’s office, including the day-to-day cadence of business priorities, central management of the budget, management of short- to long-term strategic deliverables, as well as talent and performance programs
• Deliver high-impact presentations, communications, and materials for key internal and external audiences, including business unit reviews, the Executive Committee, Board of Directors, and external partners
• Facilitate content discussions with members of the Acquirer Product leadership team and business partners across the enterprise
• Manage and participate in critical meetings, events and market visits – this includes the organization of meeting logistics, developing objectives, and preparing materials

Qualifications

• Exceptional qualitative and quantitative problem-solving skills (issue identification, problem structuring, analysis, development of recommendations)
• Highly motivated leader who can work at a fast pace, creates energy and enjoys team success
• Strong interpersonal and relationship building skills, a collaborator, a team player
• Excellent written and oral communication skills with an ability to translate ideas in written presentations
• Consistent record of strategic thought leadership, critical thinking and end-to-end delivery
• Experience managing budgets and partnering with finance
• Ability to efficiently prioritize, solve problems independently handle changing priorities in a dynamic and fast-paced environment
• Demonstrated resilience and ability to remain calm, composed, and confident under pressure
• Exceptional integrity with ability to handle sensitive issues and maintain complete confidentiality

Salary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions