Vice President, Creative Services Sales Delivery Leader

Job Description:

We do not just customize content – we highlight our brand, tell stories, and enhance our sales experience. Our Creative Delivery team is the heartbeat of that mission. We are seeking a Vice President, Creative Services Sales Delivery leader to ensure every creative promise is delivered with precision and impact. The role is a part of our Workplace Investing (WI) Sales, Optimization, Acceleration and Retention (SOAR) organization. This leader will oversee a high-performing team of designers and creative professionals. Our mission is to deliver a unique and innovative experience to our clients and prospects, while supporting our Sales and Relationship Management organizations.

As VP, you will drive the creative strategy for client and prospect engagements, lead cross-functional initiatives to improve workflow efficiency, and champion the adoption of innovative technologies that elevate the client experience. You will collaborate across multiple business units including Sales, Relationship Management, Marketing, Product, and Technology to guarantee that our creative output mirrors Fidelity’s brand, values, and dedication to excellence.

The Expertise You Have

• 10+ years of experience in creative services, marketing, or design leadership
• Shown success leading high-performing teams in a fast-paced, customer-focused environment.
• Deep knowledge of sales enablement, client engagement, and presentation strategy
• Expertise in Adobe Creative Suite, PowerPoint, and sales enablement tools (preferably Seismic, Pitcher, Allego, Synthesia)
• Strong understanding of accessibility, inclusive design, and brand governance
• Bachelor’s degree or equivalent experience required; preferred in Visual Communications, Graphic Design, or related field; advanced degree preferred.

The Purpose of Your Role

You will lead all aspects of the Creative Services team in producing impactful, tailored presentation materials that align with Fidelity's key sales and retention initiatives. You will also serve as a key partner in driving innovation, automation, and process improvement across the sales enablement ecosystem.

The Skills You Bring

• Excellent management skills leading a high performing team across regions
• Critical thinking and the ability to translate business goals into creative solutions.
• Strong executive presence and communication skills
• Experience leading budgets, vendors, and cross-functional initiatives
• A passion for mentoring and developing talent
• Comfort with ambiguity and a track record of leading through change

The Value You Deliver

• Managing a team of 14+ creative professionals supporting Sales, Retention, and Strategic MDs
• Encouraging innovation through the incorporation of transformative tools that use AI, Synthesia, Allego, and other innovative technology
• Reducing manual effort and growing scalability through automation and workflow optimization
• Partnering with Procurement, Compliance, and Marketing Technology to implement new tools and improve service delivery, quality and efficiency
• Supporting strategic client rebids and finalist presentations with tailored, high-impact creative assets
• Championing inclusive development and accessibility across all creative outputs

How Your Work Impacts the Organization

Your leadership ensures that Fidelity’s client-facing materials reflect our deep expertise, innovative spirit, and dedication to delivering outstanding experiences. You will play a meaningful role in enabling Sales and Relationship Management to win and retain business through compelling and customized storytelling presentations.

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Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.