Job Description:
The Fidelity Enterprise Infrastructure and Operations (EI&O) Datacenter and Network team is seeking a seasoned technology executive with strong expertise in network operations. This role will be accountable for establishing and executing a network operating model that emphasizes observability, operational procedures via automation, disciplined ITSM practices, and proactive issue mitigation. This leader will work closely with leaders across network engineering functions to support and manage the operational readiness of all changes to Fidelity’s global network. In addition to strong technical competency, the role requires the ability to effectively lead in a large-scale enterprise environment with geographically diverse teams, build and leverage partner relationships, and provide innovative thought leadership.
The Expertise You Have and The Skills You Bring
15+ years of experience in enterprise operations and IT networking field
Experience operating and supporting large-scale multivendor network environments
Experience with network monitoring, troubleshooting and observability
Experience with technology lifecycle management, vulnerability management and industry best practices
Experience with enterprise IT service management platforms and ITIL
Experience with Lean / Agile based technology delivery teams
Capable of partnering with and influencing individuals at all organizational levels
Experience and knowledge in building strategies and a vision for implementing improvements.
Experience supporting cloud-based networking technologies
Strong problem solving, critical thinking, and analytical reasoning skills
Ability to partner and collaborate with other technical leadership and their teams
Strong leadership and communication skills including the ability to influence other teams, build associate development plans, coach and mentor others
Ability to lead root cause analysis (RCA) to prevent recurrences and identify potential technology, training or process remediation
The Focus of the Role
Incident Management: Drive best in class incident response and mitigation with tiered support capabilities and automated remediation.
Observability – Establish health and performance measurability at all layers of the network with a focus on analytics and predictive capabilities.
Service Introduction – Responsible for the operationalization of new capabilities and enhancements across all network products and services.
Written and Verbal Communication - Express complex issues in a clear and concise manner with the ability to foster critical thinking and action
Operations Model – Challenge the status quo and lead operating model changes that drive quality, stability and efficiency.
Technologies:
IP Networks – LAN, WAN, VxLAN, DMVPN, MPLS, SDWAN, Protocols
Network Security - firewalls, intrusion prevention & detection, segmentation, NAC
Traffic Management - network and application load balancers, GSLB
DDI - DNS, DHCP, IPAM
Network Proxy – Web, Socks, Plug, API/XML gateway
Infrastructure Automation – Python, Ansible, Netconf, gNMI
Network Tools – packet analyzers, packet brokers, flow analyzers, configuration management, monitoring and performance management tools
Certifications:
Category:
Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.