Vice President, Program Management - Stock Plan Services

Job Description:

Fidelity Stock Plan Services (SPS) is Fidelity’s equity compensation administration services business, which is a 650+ person, vertically integrated in the Workplace Investing (WI) division. Fidelity’s Stock Plan Services business manages relationships with 850+ clients and 2.9+M participants in 198 countries, including 150 S&P 500 companies, providing administrative support services for these clients and individual support and guidance to plan participants.

The Stock Plan Services Product and Platform Domain exists to focus and deliver world class equity plan administration capabilities of behalf of our Stock Plan Clients and digital experiences for their Participants. The domain focuses on four major tenets in operating principles and design decisions:

• Delivering Customer Value: Listening and adapting to our customers’ (Sponsors and Participants) needs to deliver the best SPS and NQ experience.

• Enabling Growth: Developing new capabilities to attract prospects and enable us to enter new markets

• Driving Scale and Efficiency: The opportunity to bring value in our market starts with reducing unit costs.

• Diversity and Inclusion: Celebrating differing voices and perspectives in our products and our people.

As the VP, SPS Modernization Program Lead, you will own the successful delivery of the SPS Modernization portfolio in partnership with the delivery teams and partners. The SPS business has a multi-year journey of transformation ahead of us. In this role you will be responsible for leading a team and a multi-year large scale platform modernization. This will require you as a leader to thrive in an environment of leading large complex change and commitment to iterative in delivering high impact. To succeed, you will blend broad product and delivery expertise with an obsession for delivering business partner and/or customer value.

You will help set the product vision, strategy and roadmap for the portfolio priorities and drive planning and alignment across the Product Areas and respective partners. You will own oversight of project engagements across the domain and provide strategic inputs into organizational alignment and initiative definition associated with the work to ensure successful delivery. You will ensure continued alignment and prioritization in the work being delivered across Product Areas throughout the quarter and aligned to the 5-year plan.

As a leader, you will empower these teams, and associates to maximize value delivered through prioritization, creativity, innovation, collaboration, and decision making while also playing a supportive role in identifying structural questions that hinder success. By demonstrating and promoting Fidelity and agile leadership behaviors, you will evolve and sustain an innovative agile culture. You will focus on looking at “what’s next” and formulating a strategic point of view as we develop our multi-year roadmap, while also assisting with the intake of new initiative requests and driving the most important initiatives with execution discipline.

In an agile structure, you will partner with and enable a group of Product Areas, Chapter Leaders, and COEs around strategic goals, business partner or customer experiences, products or product sets, or platforms.

The Expertise You Have

• Bachelor’s Degree required; MBA preferred

• 15+ years of work experience

• Agile Leadership Experience

• Proven track record executing large complex programs across multiple, cross-functional teams across various products, customer segments, and technology platforms

• Expert at synthesizing program status and ability to tell the story to Executive and senior (C-suite) internal and external customers and partners

• Fluency partnering with technology on program execution and defining and leading sophisticated products and programs within the domain and across the business

• Financial services experience, with brokerage experience a plus

The Skills You Bring

• Experienced and inspirational people leader, skilled at setting objectives and critical success metrics that align with and enable delivery of strategic priorities and measure performance against agreed upon business, technology, financial, and people results.

• Evaluate and respond to capacity needs and ensure access to and the best utilization of resources through alignment of ongoing prioritization, structure of forums and planning routines that enable our portfolio discipline.

• Innovative, forward-thinker who quickly understands the context, comfortable challenging the status quo and making tough decisions.

• Dynamic and inspiring Agile leader with a proven record of developing a strong culture and focusing on the development of a tenured team of professionals.

• Proactively collaborating with and influencing the SPSNQ Leadership Team, other Domain, Product Area and Chapter Area leaders, WI Strategy & Planning, COE, and Team leaders to understand and align to the needs of customers and business partners.

• Contribute strategic updates for high-priority deliverables, such as executive presentations, regulatory updates, and client communications.

• Executive level experience leading the development of broad, complex, innovative solutions and product offerings aligned with and in support of the strategic direction of the organization

• Strong communication, interpersonal and relationship building skills with which you influence and engage externally with customers and internally, across Fidelity and at all levels of the firm

• Passion for developing associates while attracting and retaining hard-working individuals and teams with a proven commitment to diversity and inclusion.

• Experienced and inspirational people leader, skilled at setting objectives and critical success metrics that align with and enable delivery of strategic priorities and measure performance against agreed upon business, technology, financial, and people results.

• Ability to create a psychologically safe culture that drives debate and encourages all levels to challenge each other for the betterment of our business and our clients.

The Value You Deliver

• Focused on both leading and driving the long-term execution for SPS Modernization.

• Tenured leader to manage a team responsible for delivering quality solutions throughout the Product Development lifecycle as part of Fidelity’s highest critical initiatives.

• Advancing and enabling a portfolio oversight and integration organization by having a deep SME of the SPS product and strong execution experience to support teams in oversight of our portfolio against goals.

• Proactively partnering with the SPS Leadership Team, Product Domain, Chapter Area, COE, and Team leaders to:

  • Understand the needs of customers and business partners

  • Establish objectives and critical metrics that align with and enable delivery of strategic priorities and measure performance against agreed upon business, technology, financial, and people results

  • Develop technology roadmaps, to drive consistency in use of platforms and APIs to minimize duplication and manage IT costs

  • Evaluate capacity needs and ensure access to and the best utilization of resources through alignment of ongoing prioritization, evolution of the domain mission and customer sentiment and feedback

  • Remove impediments to delivering on strategic priorities and value

  • Responding to the needs of our customers, and the market, industry, and regulatory changes by continuously evolving and aligning strategic priorities

  • Sharing relevant insights, knowledge, and developments across the Domain

• Encouraging continuous learning and development, a growth attitude and increased skill proficiency

Certifications:

Category:

Program/Project Management

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.