Visitor Center Coordinator

Job Title
Visitor Center Coordinator


Requisition Number
RE51425


Working Title

Department Name
1B540: First-Year Experience


Work Location
Lexington, KY


Grade Level
44


Salary Range
$43,805-70,075/year


Type of Position
Staff


Position Time Status
Full-Time


Required Education

BA



Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies


Required Related Experience

3 yrs



Required License/Registration/Certification

None



Physical Requirements

Sitting for long periods of time, ability to move about campus.



Shift

40 hours per week; Mostly Monday through Friday 8:00 am to 5:00 pm but there will be some evenings and weekends.



Job Summary

Reporting to the Director of the Visitor Center, the Visitor Center Coordinator plays a pivotal role in shaping the campus visit experience for over 30,000 annual guests. This position independently manages daily operations, supervises and schedules 60+ student tour guides, and makes critical decisions that directly impact visitor programming, staffing, and outreach efforts. The Coordinator serves as a lead presenter to prospective students and families, oversees group tour logistics, and collaborates with campus partners to ensure high-quality service delivery.

In addition to managing recruitment and hiring of student tour guides, this role co-develops training programs, administers internal communications, and triages operational challenges in real time. The Coordinator also maintains oversight of the Visitor Center’s calendar and conference room scheduling, and acts as the primary decision-maker in the Director’s absence. As outreach initiatives expand, this position will play a key role in planning, executing, and evaluating new engagement strategies in alignment with Enrollment Management goals.


Student Success will, from the time of early college outreach to graduation and beyond, support students in living a life of meaning and purpose. From a student-centered framework, our practice will be grounded in peer-reviewed literature, national best practices, and data-informed decision-making. Collaborating with the campus and community, Student Success will work through a holistic lens to support a community of learners in achieving success.



Skills / Knowledge / Abilities

Does this position have supervisory responsibilities?
Yes


Preferred Education/Experience

Bachelor’s degree and experience in student service and/or customer service



Deadline to Apply
09/08/2025


Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.