VP, Global Real Estate and Workplace Experience (GREWE) - Operational Excellence & Risk Management

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.About Global Real Estate & Workplace Experience (GREWE)Global Real Estate and Workplace Experience (GREWE) is a global team at American Express (Amex) responsible for the full lifecycle of planning, execution, and operations of Amex real estate. GREWE supports over 75,000 Amex colleagues and contractors in over eight million square feet of property located in 59 countries. Our real estate portfolio consists of large full-service campuses, office buildings, sales offices, airport lounges and data centers. The global GREWE team is comprised of ~100 Amex full time staff that leverage ~5,000 contractors and is part of the broader Global Servicing Group organization which delivers shared business services to colleagues across the enterprise.

• GREWE Vision: Provide the world’s best workplace experience for every colleague, at every site, every day
• GREWE Mission: Enable profitable growth by anticipating business needs and co-creating flexible, vibrant, inspiring environments at a competitive cost
• Strategic Priorities:
  • Portfolio: Best buildings in the best places at the most competitive costs
  • Environment: Tailored spaces that inspire innovation and strengthen connections between colleagues, customers, and brand
  • Hospitality: Frictionless experiences for colleagues across moments that matter
  • Operations: Operational excellence to deliver enterprise value, accelerate time to market, reduce disruption, and mitigate risk

The VP, GREWE Operations Excellence & Risk Management is a key leadership position in the organization, leading a team responsible for creating and deploying global facility risk management programs, controls and compliance, and workplace safety in support of American Express’ global facility footprint. These programs will identify, assess, and mitigate risks within our facilities to protect assets, colleagues and operations. This leader will bring expertise in operations management, safety, compliance, and facility risk management.

Tasks/Duties/Responsibilities

Risk Assessment and Management

• Risk Identification: Identifying potential risks across various areas of the organization.
• Risk Assessment: Evaluating the likelihood and potential impact of identified risks.
• Risk Mitigation: Developing and implementing strategies to reduce or eliminate identified risks.
• Policy and Procedure Development: Creating and maintaining risk management policies and procedures.
• Monitoring and Reporting: Continuously monitoring risks and reporting on their status and effectiveness of mitigation efforts.

Supplier Governance and Performance Management

• Leads the Development of annual GREWE Goals & Objectives (G&Os), performance dashboard and metrics, and their communication/cascade throughout the organization
• Creates and deploy programs to monitor, analyze, and improve supplier performance to ensure quality, cost, and delivery targets are met, while also managing supplier relationships and implementing governance processes.
• Leads global supplier relationship management.
• Management and measurement of G&O execution
• Development and maintenance and cascading global GREWE performance measures, scorecards, metrics and dashboards for all region and functions
• Translating the performance measures into business value terms for all businesses across AXP

Controls and Compliance

• Lead the GREWE controls and compliance team responsible for oversight, tracking and reporting of operational risk events (OREs), TLM processes and other control management issues
• Responsible for working across GREWE to proactively mitigate control risk and swiftly close out open compliance events.
• Represents GREWE on compliance teams, in audits, and partners with second and third line functions.

Workplace Safety

• Lead the development, implementation, and control of comprehensive safety programs that comply with relevant regulations (e.g., OSHA).
• Partner with Security, Wellness, CEG (Colleague Experience Group) and other AXP functions to deliver the most impactful safety programs.
• Develop and implement safety policies and procedures.
• Establish and maintain emergency response plans related to colleague safety.

General GREWE Leadership Support

• Scrubbing P&L performance and simplification of the GREWE annual budget to ensure spend on the highest and best value for AXP
• Leading a business process governance capability for standardization of core enabling processes across GREWE
• Managing the Organization effectiveness capability, including sponsorships, scholarships, apprenticeships program, and coordination with external groups.

Other Duties

• Position will serve on the GREWE global LT
• Members of this organization serve as key contacts to the leaders across the AXP control and compliance ecosystem
• Rotating member of other councils as appropriate
• Must establish sound working relationships with the VP, GREWE and the leadership team

Preferred Qualifications

• Minimum of 15 years of Operations, Engineering, Business, or project management experience is required
• Mastery of large program leadership, governance, and orchestration is essential
• Minimum of 5 years managing global teams
• Deep knowledge of real estate, facilities, and engineering capabilities – specialized in risk management and operations
• Outstanding collaboration, connect, influence, and shaping skills
• University/Bachelor’s Degree or Equivalent experience

Salary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

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