VP, Managing Director, Strategic Segment - Stock Plan Services
Job Description:
*Remote position in Nationwide US locations.
As one of our Managing Directors in our Stock Plan Services business, you will play a key central role for the satisfaction and growth of our clients in this important growth business! Fidelity Stock Plan Services & Non-Qual (SPSNQ) is Fidelity’s equity compensation administration services business, which is a 650+ person, vertically integrated in the Workplace Investing (WI) division. Fidelity’s SPSNQ business manages relationships with 860+ clients and 2.9+M participants in 198 countries, including 150 S&P 500 companies, providing administrative support services for these clients and individual support and guidance to plan participants.
The Role
In this role you will develop positive relationships with Equity Compensation clients in our Strategic client segment and build internal working relationships with Fidelity personnel in support of service delivery!
The Managing Director (MD) has overall accountability for the relationship of a book of our most complex, multi-faceted and global institutional equity compensation plan clients. Passionate about cultivating relationships with the key decision makers, guiding the service teams towards high client satisfaction, driving operational effectiveness and plan profitability, growing client relationships through value-driven cross selling initiatives, and strategically positioning Fidelity's products and services in its Personal and Workplace Investing offerings. Effectiveness in the role requires executive presence, understanding in benefits, executive and equity compensation, and financial services acumen. Focus areas include client retention and loyalty, relationship risk mitigation strategies, revenue growth, and product and services adoption.
MDs who work with our Strategic clients require broad strategic perspective to monitor clients’ industry trends, engage with C-suite level executives, and navigate across the Fidelity enterprise to bring our 'one Fidelity' perspective and resources to clients.
The Expertise You Have
College degree preferred or equivalent work-related experience.
Series 7 & 63/65 licensed
Bring 10+ years of Relationship Management or Client Service experience preferably within Equity Compensation/Retirement/401K industry.
Transparent and credible presence in the Equity Compensation industry. Certified Equity Professional designation is helpful.
Executive presence and experience in forming relationships to the highest level of decision makers across functions, particularly with HR, Benefits, Finance, Treasury, Legal and Procurement
Broad purview and understanding of Fidelity enterprise offerings across all business units (WI, Wealth, Brokerage, FIL, ERM, Capital Markets, FI)
The Skills You Bring
Provide a strategic perspective on comprehensive employee benefit solutions for Global 500 corporations, along with well-developed communication, project management, consulting, and leadership skills. Focused on understanding and responding to client needs and assume a consultative role to acquire a clear understanding of the business need and the client’s perception of relevant issues. Accountable for retention, loyalty, satisfaction, and relationship growth of client book of business.
Maintains proactive awareness of changes in the client's business, their competition, industry, and global marketplace, through proactive solicitation and/or research, to influence and impact client satisfaction within a book of business. Successfully differentiates Fidelity's offerings against a competitive solution(s). Ability to successfully work in a matrix management environment with the ability to build credibility internally and externally at all levels within an organization. Identifies key drivers and maintains consistent formal/informal contact with key client decision makers. Building and developing strong internal working relationships with Fidelity personnel in support of superior service delivery.
Develop and maintain strong client relationships across multiple client constituencies including HR, Total Rewards, Compensation, Treasury, Legal, and Procurement. Ensure client satisfaction by seeking feedback and anticipate issues and/or concerns to proactively provide solutions.
Provide focused and proactive leadership, motivation, support and accountability for client service team members and internal business partners to retain clients and deliver consistency and alignment in execution of client objectives and Fidelity priorities. Possessing a true dedication to customer satisfaction, has an outstanding sense of urgency, and views change as an integral component of corporate success.
Ability to lead and navigate clients and service team members through transition and change.
Organization and time-management skills and attention to detail. Ability to manage multiple, sometimes conflicting priorities, balancing the needs of the client and the organization.
Analytical and critical thinking skills. Proven strategic thinking and problem-solving skills in a data-driven approach
Effective presentation skills, influence and negotiation skills, and ability to deliver solutions to a variety of audiences & levels is key. Excellent verbal and written communication skills. Makes detailed plans and preparations for in person and/or virtual client and Fidelity executive meetings
High emotional intelligence and interest in other human beings
Desire to roll your sleeves up and work with and for your client service team members and business partners – Servant Leadership
Self-awareness and shown history of self-improvement. Ability to adapt and maintain flexibility in demeanor, approach and presence based on clients and business growth needs.
The Value You Deliver
Supervising client satisfaction and facilitates the timely resolution of client issues to the satisfaction of the client.
Leading client profitability through periodic evaluations of key revenue and expense metrics, and strategically works to implement proactive steps towards achieving the desired results.
Developing a strategy and negotiates contract renewals either proactively or through formal rebid activities, including close collaboration with other business partners across Fidelity.
Working with business partners, including the local branches, Executive Services, and telephone teams to develop programs to increase households and conversions, and to facilitate continued advanced education and communication for participants and clients.
Providing each client with a formal annual business planning review, addressing client needs and opportunities for enhanced service, consistent with agreed upon time frames with the client
Procuring a detailed, shown understanding of all types of equity compensation plans and works consultatively with clients to assist them towards industry leading practices environment.
Supporting client needs to facilitate corporate actions including mergers, acquisitions, splits, divestitures, spin-offs and other similar major corporate activities.
Certifications:
Series 07 - FINRA, Series 63 - FINRACategory:
Relationship ManagementFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.