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Description:CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThis role will be responsible for ensuring the efficient and effective allocation of resources to meet our call center's service level targets. One will be responsible for forecasting call volumes, creating staffing schedules, monitoring real-time adherence, and analyzing data to optimize workforce productivity. The successful candidate will have a strong analytical mindset, excellent communication skills, and the ability to thrive in a fast-paced environment. NORMAL DAY-TO-DAY WORK<ol><li>Analyzes historical call volume data to accurately forecast future trends and staffing needs.</li><li>Develops and implement staffing models to ensure service level goals are met.</li><li>Creates dynamic staff schedules that align with forecasted call volumes and business objectives.</li><li>Adjusts schedules in real-time to address unexpected fluctuations in call volumes.</li><li>Monitors key workforce metrics, including service levels, occupancy, adherence, and shrinkage</li><li>Provides actionable insights from performance data to enhance operational efficiency.</li><li>Addresses challenges such as surges in call volume or unexpected absenteeism with quick and effective solutions.</li><li>Recommends staffing changes or process improvements based on thorough data analysis.</li><li>Partners with operations teams to align workforce strategies with business goals.</li><li>Trains and mentors team members on workforce management tools and best practices.</li><li>Takes ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>Minimum 4 – 6 years of call center experience.</li><li>Experience working with workforce management tools and software (e.g., NICE IEX, Verint, Genesys or similar).</li><li>Proven ability to analyze performance data and implement effective workforce solutions.</li><li>Strong understanding of workforce metrics such as ASA (Average Speed of Answer), AHT (Average Handle Time), and FTE (Full-Time Equivalent).</li><li>Excellent problem-solving skills and the ability to make decisions under pressure.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required sometimes.</li></ol>Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li>Experience in financial services or credit unions.</li><li>Analytical mindset with proficiency in tools such as Excel, SQL, or BI software for data analysis.</li><li>Exceptional communication skills for presenting insights and recommendations to stakeholders.</li><li>Ability to adapt quickly to changing demands and provide leadership during high-pressure situations</li><li>Understanding of regulatory compliance and customer service excellence.</li></ol>CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI277131085

Local Government Federal Credit Union

Workforce Management Scheduler

OverviewThe Proactive Partner. You’re a star when it comes to creating new relationships and expanding existing connections. As an expert in home finance, you enjoy being the trusted advisor and guide, while helping members find the loans that best fit their financial future. Our team at OnPoint Community Credit Union has been dedicated to making our members’ financial dreams a reality for over 80 years. Working together, we can further strengthen the mission we have for our community. We’re also devoted to being a fabulous place to work. We value your expertise as Mortgage Loan Officer and invite you to explore and grow your career with OnPoint.Responsibilities&nbsp;<ul><li>Identifies, develops and maintains a quality pipeline of member relationships that serves as a recurring source of referrals for new mortgage lending opportunities.</li><li>Attracts new mortgage loan originations by developing relationships within the community, specifically within the real estate community; making sales calls to prospective business partners.</li><li>Conducts interviews with prospective borrowers in order to analyze financial and credit reports, tax returns, verifications, etc. and determine member financing objectives, advise members of product/pricing policies and guidelines and gather any additional required information.</li><li>Ensures exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements.</li><li>Demonstrates a commitment to professional ethics, complying with all federal and state compliance policies and adhering to all requirements.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Thorough understanding of conventional and government lending practices, policies and guidelines from origination through closing.</li><li>Must be detail-oriented. </li><li>Ability to be self-directed, efficient, and meet deadlines.</li><li>Ability to manage a heavy pipeline of 40 plus loans.</li><li>Highly organized with the ability to prioritize multiple competing tasks and verbal and written communication skills.</li><li>Demonstrated math and accounting skills.</li></ul>Qualifications<ul><li>High School diploma or GED required.</li><li>Minimum of 3 years Conventional and FHA-insured real estate lending experience, with knowledge of processing underwriting and/or closing procedures.</li><li>Ability to successfully register with the National Mortgage Licensing System (NMLS).</li></ul>Compensation for this role is primarily commission-based.At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background. We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.&nbsp;JobFamilyOnPoint MortgageJobFunctionOnPoint MortgagePayTypeHourly

OnPoint Community Credit Union

Mortgage Loan Officer - Outside

Join Delta Dental of Oklahoma, the leading dental benefits provider in the state of Oklahoma.&nbsp; This position will work 40 hours per week.&nbsp; Equal Opportunity Employer - Minority/Female/Disability/VeteranDuties:Delta Dental of Oklahoma's Oral Health Foundation Dental Care Helpline assists Oklahomans (especially underserved and uninsured individuals) to access the dental healthcare services they need.A Bilingual (Spanish) - Dental Care Navigator/Clinic Aide is a two-part position.Part-one of a Bilingual (Spanish) Dental Care Navigator/Clinic Aide, is the Dental Care Navigator, which helps low-income English and Spanish speaking clients find the best option(s) for their dental care, based on their needs and resources. The Navigator counsels' clients to overcome various barriers to care and coordinates with community health centers as well as free/low-cost clinics/programs, in order to make appropriate and effective referrals. The position also assists with other Oral Health Foundation programs and administrative work, as assigned. This work is done in the Delta Dental of Oklahoma Headquarters office (no remote work).Part-two of a Dental Care Navigator/Clinic Aide, is the Clinic Aide, which assists with the Foundation's school-based sealant clinics and oral wellness screening events. This portion of the position requires the ability to load, unload, transport, and set-up and take down portable dental equipment weighing up to 40 pounds. Also requires Oklahoma drivers' license with an excellent driving record, as well as the ability to drive the Oral Health Foundation minivan. During the school year, approximately 40 percent of the Dental Care Navigator/Clinic Aide position's time is spent as a Clinic Aide in the field; during the summer months, approximately 20 percent is in the field.&nbsp;The position will require occasional time outside of regular business hours, including weekends, although rarely. The position will also require some travel outside of the Oklahoma City metro area and occasional overnight stays.QUALIFICATIONS:<ul><li>High school diploma or equivalent</li><li>Fluent Spanish (written and spoken) and excellent English.</li><li>Oklahoma driver's license with an excellent driving record.</li><li>Working knowledge of Microsoft Word, Excel, and Outlook.</li><li>Ability and willingness to travel statewide with occasional overnight stays and to work occasional hours outside of regular business hours, rarely including weekends.</li><li>Highly dependable</li><li>Professional</li><li>Ability to present a positive attitude at all times</li><li>Ability to work effectively as a team player within our company culture</li></ul>ADDITIONAL QUALIFICATIONS:<ul><li>Previous work or education related to dentistry, highly preferred.</li><li>Experience working with children, a plus.</li><li>Experience serving diverse, at-risk, and/or under-resourced populations, a plus.</li></ul>

Delta Dental of Oklahoma

Bilingual Dental Navigator-Clinic Aide

Description: OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member's financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol>JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor's degree. </li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we'd LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol> If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI276859464

Member Service Advisor, Durham (Branch Advisor)

OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe primary functions of this role are to communicate with members and potential members, drive brand awareness, build relationships internally and externally that result in member retention and growth, provide a world-class experience by clearly and effectively communicating products and services, and accurately handle member related transactions. The Member Experience Representative is responsible for establishing a collaborative environment within the Member Experience Center that leverages technology to best discover and address member needs, and services. NORMAL DAY-TO-DAY WORK<ol><li>Promptly respond to communication and inquiries from members and potential members via various communication channels (including but not limited to: email, phone, web chat, text message, video conference, and social media via third party software).</li><li>Act as the primary source of information for membership eligibility requirements.</li><li>Serve as the front-line problem solver to address member concerns as well as complaints. Involve appropriate resources, such as fulfillment team, lending department, and management as necessary.</li><li>Identify, recommend, and cross-sell appropriate products and services to new, existing, and potential members. Promote Credit Union products and services while delivering high quality service with accuracy.</li><li>Provide quality service to members, potential members and the community while achieving established qualitative and quantitative service level metrics.</li><li>Assist in online banking access including troubleshooting problems and errors for device and browser issues.</li><li>Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively within the team.</li><li>Use tact and experience-based knowledge to resolve member issues and concerns by explaining policies and products while representing the Credit Union in a professional manner.</li><li>Stay abreast of all member service policies and procedures, ensuring the quality as well as compliance on all member-facing interactions.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor’s degree.</li><li>Must be team oriented, results driven, and self-motivated.</li><li>Must be able to manage multiple priorities and accounts in fluid environment while maintaining accuracy in all details.</li><li>Must be able to work onsite at Credit Union administrative headquarters.</li><li>Must be able to work 8-hour shifts within core operating hours (8:00 am – 6:00 pm), as well as the occasional weekend and holiday.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol>Here are a few qualifications we’d LIKE for you to have.<ol><li>Four-year degree from accredited college/university.</li><li>Call center experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li><li>Experience using on-line banking services preferred.</li><li>Must be comfortable using various technology platforms.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a> PI276781027

Member Experience Representative

Description: OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member's financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor's degree.</li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we'd LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol>If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI276813225

Member Service Advisor, Wilmington (Branch Advisor)

Description:CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Facilities Maintenance Technician will be responsible for providing hands-on support to Civic's various building infrastructure, including corporate buildings and Credit Union branches. This individual will work under the Facilities team to diagnose, troubleshoot, and provide maintenance to building mechanical, plumbing, and electrical. The Facilities Maintenance Technician will also work collaboratively with the Facilities team to ensure Civic buildings are operating smoothly, identify areas for building maintenance improvement, and provide support to staff members regarding various facilities requests. NORMAL DAY-TO-DAY WORK<ol><li> Provide support in facilities management methodology and practices including site maintenance, physical security, health and safety, space planning, environmental stability and other work environment priorities.</li><li> Create and track work requests in an automated database. Collect and quantify detailed facility information at each location, identify and self-perform replacement and repair actions and support vendor preventative and corrective maintenance of building equipment.</li><li> Collect and support staff/tenant inquiries in an expeditions manner, enforce and update building standards as outlined at each respective facility, identify facility and control system deficiencies and recommend upgrades to enhance equipment reliability, overall safety and security of the Credit Union.</li><li> Perform basic repairs of plumbing and electrical equipment and performance associated preventive maintenance.</li><li> Support daily facilities operations, maintenance and repair actions on equipment, systems and grounds throughout our facilities. </li><li>Work with tenants for routine and non-routine support of common facilities related matters.</li><li>Assist with onboarding new staff in relationship to space planning and coordinate with HR and Technology on any special requirements.</li><li> Conduct periodic building inspections under the direction of Facilities management for condition, health, safety and security deficiencies utilizing designated checklists.</li><li> Coordinate the Credit Union's vehicle fleet operations, including assessing fleet updates, maintenance and replacement needs.</li><li> Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.1. Minimum 1-3 years' experience in Facilities Management, BMS, Fire systems, and supporting various facilities related areas.2. Must possess the knowledge and demonstrate the basic building maintenance skills such as, but not limited to replacing switches and receptacles, lighting repairs, repairing plumbing and drain fixtures, basic knowledge of building automation systems, and install and repair basic door hardware (e.g., locksets, closures and cylinders). Be proficient with the use of LOTO and NFPA 70-3. (Arc flash hazard). Familiar with Occupation and Safety and Health Administration (OSHA) regulations4. Must be able to be on-call as needed, 24/7, on a rotating basis.5. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc6. Ability to lift a minimum of 25 lbs. (file boxes, computer).7. Travel required on occasion. Here are a few qualities we'd LIKE for you to have to make you more suited for this position.1. BA/BS in business, project management, engineering or construction management or related field.2. Familiarity with the building project management and construction.3. OSHA 30 certified.4. Certified Maintenance Reliability Professional, and/or Energy Professional designation. CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI276720355

Facilities Maintenance Technician

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join Harvard University Central Administration?Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. Job Description The Harvard Federal Credit Union (Harvard FCU) is one of the fastest growing Credit Unions in the country and a leader in our industry. As a not-for-profit cooperative, we put our members’ best interests first in all that we do. We are passionate about service and fanatical about solving problems. Integrity and transparency are the foundation of HFCU's philosophy. Our mission is to enhance our members’ lives by developing and offering trustworthy products that are easy to understand, easy to use, and best suited to meet their financial needs. 
 
Harvard FCU:&nbsp;<a href="https://harvardfcu.org/" target="_blank">https://harvardfcu.org/</a>&nbsp; 
 
Job Specific Responsibilities:The Vice President (VP) of Mortgage Operations provides strategic direction and operational oversight for the Credit Union’s Real Estate Lending division. This leader is responsible for driving growth, ensuring regulatory compliance, optimizing performance across origination, processing, underwriting, closing, and servicing, and delivering an exceptional member experience. The VP will champion innovation, lead cross-functional initiatives, and manage vendor and stakeholder relationships to ensure operational excellence and sustained profitability.Strategic Leadership<ul><li>Establish and execute the strategic direction for mortgage operations in alignment with the Credit Union’s vision and growth objectives.</li><li>Lead the development and implementation of new products, services, and technologies to meet evolving member needs and market opportunities.</li><li>Monitor real estate loan portfolio performance, ensuring credit quality and risk mitigation across a diversified product offering.</li><li>Identify and evaluate opportunities for partnerships, market expansion, and operational improvements.</li><li>Represent the mortgage division in enterprise-wide planning and executive-level decision making.</li></ul>Team &amp; Culture Leadership<ul><li>Lead, mentor, and develop a high-performing operations team across origination, processing, underwriting, and servicing functions.</li><li>Foster a culture of innovation, accountability, and inclusivity.</li><li>Provide clear direction, coaching, and performance management to ensure team effectiveness and engagement.</li></ul>Operations Management<ul><li>Oversee day-to-day operations of mortgage lending, ensuring efficiency, productivity, and high-quality member service.</li><li>Ensure all mortgage files are digitized, retained, and protected in accordance with security standards and retention policies.</li><li>Implement and monitor operational policies, workflows, and SLAs to support process consistency and compliance.</li><li>Lead cross-departmental collaboration to ensure seamless end-to-end mortgage operations.</li></ul>Compliance &amp; Risk Oversight<ul><li>Ensure compliance with all federal, state, and investor regulations, including HMDA, RESPA, TILA, and CFPB requirements.</li><li>Partner with auditors and regulators during examinations and ensure timely remediation of findings.</li><li>Maintain and update training programs to ensure staff are proficient in relevant regulatory requirements.</li></ul>Vendor &amp; Relationship Management<ul><li>Manage relationships with key third-party partners including title companies, appraisers, legal counsel, investors, and software vendors.</li><li>Ensure ongoing vendor due diligence, including financial reviews, compliance documentation, and performance monitoring.</li></ul>Functional ResponsibilitiesOrigination &amp; Underwriting<ul><li>Oversee the entire loan pipeline, including pre-approvals, denials, counteroffers, and in-process applications.</li><li>Review and approve loan decisions in alignment with underwriting guidelines and risk appetite.</li></ul>Closing &amp; Servicing<ul><li>Add closing and servicing Team.</li><li>Manage lien releases, subordinations, modifications, and timely escrow analysis.</li><li>Ensure the accuracy of member mortgage statements and reporting, including HMDA and annual tax/interest reporting.</li></ul>Working Conditions:<ul><li>Work is performed in an office setting.</li></ul> Qualifications Basic Qualifications:Basic Qualifications are the minimum threshold a candidate must meet in order to be considered for this role. <ul><li>Bachelor’s degree or equivalent work experience required</li><li>Minimum of 8 years’ relevant work experience</li><li>Supervisory experience</li></ul>Additional Qualifications and Skills:The following qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.<ul><li>Minimum of 8 years of mortgage operations experience, with at least 3 years in a senior leadership or VP-level role.</li><li>Proven experience managing underwriting, secondary market activities, and vendor relationships.</li><li>Strong understanding of mortgage regulatory environment.</li><li>Experience working in a credit union or community bank setting.</li><li>Demonstrated success leading change management and digital transformation initiatives.</li><li>Strong proficiency in Microsoft Office; experience with LOS, servicing platforms, and secondary market execution tools.</li><li>Excellent written and verbal communication skills.</li></ul> Additional Information ​​​​​Standard Hours/Schedule:&nbsp;35 hours per week.<ul><li>Required to be onsite a&nbsp;minimum 3 days per month, at times 5 days per week based on required business needs.</li></ul>Visa Sponsorship Information:&nbsp;Harvard University is unable to provide visa sponsorship for this position.Pre-Employment Screening:&nbsp;Credit, Criminal, Education, Identity, Prohibited Parties (OFAC - Office of Foreign Assets Control).Other Information:<ul><li>Please provide a cover letter and resume as one document with your application.</li><li>This position has a 90-day orientation and review period.</li></ul>#LI-BT1Work Format DetailsThis is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 059. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

Harvard University FAS Human Resources

VP, Mortgage Operations

Description:CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Senior Credit Reporting and Disputes Analyst is responsible for overseeing complex credit reporting and dispute resolution activities to ensure compliance with the Fair Credit Reporting Act (FCRA), Metro 2 standards, and credit bureau requirements. This role serves a subject matter expert and escalation point for credit furnishing accuracy and dispute handling, helping guide junior analysts and improve credit data integrity and regulatory compliance. NORMAL DAY-TO-DAY WORK<ol><li> Investigate and resolve high complexity consumer credit disputes submitted via e-OSCAR or directly from consumers.</li><li> Review and ensure the accuracy of credit data furnished to all major credit bureaus.</li><li> Analyze loan servicing and system data to validate account statuses, payment histories, and other reported information.</li><li>Respond to credit verification requests.</li><li> Lead cause analysis of recurring data errors or dispute trends and implement solutions. </li><li>Provide guidance and training to junior analysts on FCRA requirements, dispute resolution procedures, and data validation processes.</li><li>Conduct reviews of consumer dispute cases to ensure accuracy, quality, and compliance with applicable regulations.</li><li> Act as liaison between Loan Operations, Collections, and Risk and Compliance to resolve data discrepancies related to credit reporting.</li><li>Support audits and regulatory exam reviews by providing documentation and subject matter input.</li><li>Maintain compliance with FCRA/FACTA, CFPB regulations, and industry best practices.</li><li> Stay current on FCRA requirements, Metro 2® changes, and industry best practices.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li> 4 – 6 years of experience in credit bureau reporting and dispute management, including 1 – 3 years of experience in financial services or banking. </li><li> Strong understanding of the FCRA, Metro 2 reporting standards, and e-OSCAR.</li><li> Familiarity with credit bureau systems.</li><li>Strong analytical and problem-solving skills.</li><li> Excellent verbal, written, telephone and interpersonal communication skills.</li><li> Must possess a strong service orientation.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li> Travel required on occasion.</li></ol>Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li> Bachelors degree in Business, Finance, or related field (or equivalent experience).</li><li> CDIA FCRA Credit Reporting Compliance Certification</li><li> Experience with loan servicing or core banking systems. </li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI276523797

Senior Credit Reporting and Disputes Analyst

Description:CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Credit Reporting Manager leads the Credit Union's credit bureau reporting and consumer dispute resolution process. The manager ensures full compliance with the Fair Credit Reporting Act (FCRA), Metro 2 guidelines, and internal data integrity standards. The Credit Reporting Manager will ensure the accuracy of data reported to the credit bureaus, make certain that all consumer dispute investigations consumer are handled in a timely and compliant manner, and manage risk associated with credit data furnishing. NORMAL DAY-TO-DAY WORK<ol><li>Oversee the end-to-end credit reporting lifecycle across all business lines, ensuring accuracy, completeness, and timeliness.</li><li> Lead a team of analysts responsible for credit data integrity, reporting, and disputes</li><li> Oversee the intake, investigation, and resolution of consumer disputes via e-OSCAR and direct channels.</li><li> Manage the end-to-end dispute process, including timely investigation and response to ACDVs and AUDs through e-OSCAR.</li><li> Maintain compliance with FCRA/FACTA, CFPB regulations, and industry best practices.</li><li>Maintain policies and procedures for credit reporting and dispute resolution and update as needed.</li><li>Conduct regular reviews and data quality checks to prevent and identify potential errors and apply corrective actions before submission to the credit bureaus.</li><li> Serve as primary point of contact for credit bureau relationships and regulatory audits related to credit reporting.</li><li> Act as a liaison with the Credit Union's Risk and Compliance department regarding escalated disputes specifically those related to fraud.</li><li> Train and develop credit reporting staff on compliance standards and dispute management procedures.</li><li> Monitor changes in credit reporting laws and implement process updates as needed.</li><li> Display integrity, self-awareness, courage, and respect for staff while ensuring learning agility and flexibility communicating and delegating effectively. Work effectively, collaboratively, and creatively in a team-oriented environment both internally and externally.</li><li> Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>7 – 9 years of experience in credit bureau reporting and dispute management, including 1 – 3 years of management experience.</li><li>Strong knowledge of FCRA/FACTA, Metro 2 reporting standards, and e-OSCAR.</li><li> Familiarity with credit bureau systems.</li><li> Experience with loan servicing or core banking systems.</li><li> Exceptional analytical and critical thinking skills.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li> Must possess a strong service orientation.</li><li> Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li> Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol>Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li> Bachelors degree in Business, Finance, or related field (or equivalent experience).</li><li>CDIA FCRA Credit Reporting Compliance Certification</li><li>Certified Credit Union Compliance Expert (CUCE) or National Certified Compliance Officer (NCCO) designation.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI276523798

122 Banking / Insurance Full Time Jobs