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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Merchant and Network Services Technology (GMNST) organization at American Express is responsible for modernizing the payments network to enable next-generation payments products. The team creates flexible merchant platforms to acquire, bill, pay, service and foster innovation, while enabling a payments ecosystem to connect and authenticate parties seamlessly and securelyAmerican Express is making strategic investments in new card network products and platforms to allow the company to meet its ambitious global growth agenda. Card Network platform is a distributed near real time low latency system that is always available and highly resilient, processing transactions from around the world 24x7, 365 days a year. American Express Global Card Network Platform authorizes and processes all of the company’s customer card transactions.Join Team Amex and let's lead the way together.Responsibilities:<ul><li>You will be a core member of an agile team driving the latest development practices, writing code and unit tests, working with API specs and automation.</li><li>You will be using Java Technologies – Vertx, Spring MVC, Spring Data and Spring Boot and RESTful micro services.</li><li>Lead a culture of innovation and experimentation, engage in fun and outcome-oriented culture, and always be ready to try new concepts without fear of failure.</li><li>Collaborate with peer technology and development teams across different locations.</li><li>Identifying opportunities for adopting new technologies</li><li>Work along with stakeholders to understand and analyze the requirements.</li></ul>Qualifications:<ul><li>Computer Science, or equivalent degree or industry experience.&nbsp;</li><li>3 years of software development experience in a professional environment.</li><li>Strong OOPs concepts, concurrency, exception handling etc.</li><li>Data structures and Algorithms, Strong OS fundamentals, Advanced Java concepts</li><li>Strong development experience using languages Java/ Go. Keen understanding of how to build highly performant systems with such languages.</li><li>Hands on experience in building distributed micro-service systems, experience with Service Mesh products/frameworks like such as Envoy, gRPC/ProtoBuf; Distributed System Management/tracing and monitoring such as ELK Stack, Prometheus</li><li>Have experience in designing and building Cloud native applications. Experience in cloud platforms like Docker, Kubernetes, OpenShift are a plus.</li><li>Experience in using NoSQL databases and distributed messaging systems such as Redis, Kafka, Couchbase, Cassandra in the context of low latency and high transaction volume systems.</li><li>Experience with Continuous Integration/Continuous Deployment tools such as Jenkins, GitHub</li><li>Experience working in DevOps teams and Scrums.</li><li>Ability to learn and deep dive into new technology and business domains, question status quo and think outside of the box.</li><li>Proficient oral and written communication skills.&nbsp;</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Software Engineer II

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually &nbsp; &nbsp;Your duties may include but are not limited to:<ul><li>&nbsp; &nbsp; &nbsp;Deliver world-class customer service, by explaining our related benefits and responding&nbsp;to customer inquiries and&nbsp; &nbsp;concerns over the phone</li><li>&nbsp; &nbsp; &nbsp; Establish a good liaison with our client's customers while providing quotes or enrolling in various products</li><li>&nbsp; &nbsp; &nbsp; Document necessary information, such as claim details, customer’s change of details, and other pertinent information</li><li>&nbsp; &nbsp; &nbsp;Build meaningful relationships with our customers through a customer first approach, which would entail understanding&nbsp; their situation and needs, answering questions, and ensuring each customer knows American Express has their back.</li><li>&nbsp; &nbsp; Enhance our customers’ experience through personalized service, active listening and effective problem solving, while consistently treating customers with a high level of respect</li><li>&nbsp; &nbsp; &nbsp; Follow underwriting, Compliance and Regulatory requirements and corporate policies</li><li>&nbsp; &nbsp; Track and monitor personal results to meet key performance goals to achieve productivity goals and comply with all&nbsp; &nbsp;regulatory requirements</li><li>&nbsp; &nbsp; &nbsp;Navigate computer systems and applications to service our customers, and enable them to get the most from our online platform</li><li>&nbsp; &nbsp; &nbsp; Manage other production related activities, such as complaints and escalations</li><li>&nbsp; &nbsp; &nbsp; Handle inbound calls for multiple products with no prospecting or cold calling</li><li>&nbsp; &nbsp; &nbsp; Complete mandatory licensure continuing education and other training sessions as appropriate</li><li>&nbsp; &nbsp; &nbsp; Remain positioned and well informed of changes implemented that affect your work&nbsp;</li></ul>Skills/Qualifications:&nbsp; &nbsp;&nbsp;<ul><li>Florida applicants must possess a Resident General Lines Producer insurance license (2-20) OR have an active, Resident Personal Lines license (20-44) for 1+ years</li><li>Arizona applicants must possess Resident Producer Property and Casualty as well as Accident and Health licenses.</li><li>Ability to become appointed/licensed as a non-resident agent in all applicable states</li><li>English language fluency required</li><li>High school diploma or GED</li><li>Solid computer, grammar, and multi-tasking skills</li><li>Relationship builder who has passion for delivering exceptional service</li><li>Excellent verbal, written and interpersonal communication skills&nbsp;Strong customer service skills and the ability to de-escalate customer situations</li><li>Demonstrates personal excellence by remaining positive in difficult situations</li><li>Self-confident, optimistic and supports a team environment</li><li>Critical, analytical, and forward thinking when problem-solving, and must possess exceptional time management, organizational, and active listening skills</li><li>Quick learner, who possesses the ability and resiliency to work in a fast-paced and dynamic environment, where multi-tasking, changing priorities, and use of multiple systems is part of the daily expectations</li><li>Ability to demonstrate initiative with minimal supervision to drive results</li><li>Superior level of accuracy and attention to detail</li><li>Strong proficiency in PC skills, including MS Word and Excel</li><li>Must be flexible to work any schedule/hours within the hours of operation, to support our servicing levels:</li></ul>o&nbsp;&nbsp; Monday-Friday: 8:00am – 9:00pm ETo&nbsp;&nbsp; Saturday-Sunday:10:00am-6:30pmETJo AAC:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Primary Location: Sunrise Florida / Phoenix, AZ&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Organization: Global Services·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Schedule: &nbsp;Full-time·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Job Band 25Salary Range: $20.00 to $38.45 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

AAC Enrollment Licensed Producer - Hybrid - PHX, AZ / Sunrise, FL

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?<ul><li>Product Ownership and analysis of Card Servicing (Global Servicing) impacts for Enterprise Critical Multi Year Initiatives (ECMIs) -&nbsp;Intuitive Servicing Portal (ISP) program.</li><li>Actively participate in all required cadence based SAFe agile ceremonies like Daily stand ups, Sprint planning, Feature Refinement, solution refinement, Program Increment planning (PI planning), Show and Tell, retrospectives, etc. to lead engineering scrum teams for product feature development.</li><li>Project analysis for Intuitive Servicing Portal including new market discovery and market deployment roadmap, including planning and coordinating day-to-day activities.</li><li>Work with key stakeholders across business, operations, Credit Fraud Risk, Strategy and enterprise team to assist the product management team in creation of product roadmap, customer journeys and product vision.</li><li>Effectively communicate insights and plans to cross-functional team members.</li><li>Ability to effectively manage projects, develop project plans, track project status and ensure timely completion of projects.</li><li>Develop Spreadsheets, Power Point Presentations and Process Maps to document requirements for engineering team.</li><li>Build and maintain relationship with all key stakeholders within and outside the program to ensure smooth delivery of results.</li><li>Coordination of internal and external resources to maximize project and program success.</li><li>Ability to quickly grasp complex concepts and use them to Manage projects and to effectively communicate with Key stakeholders.</li><li>Ability to manage multiple business and technology workstreams, as well as the strong organizational skills necessary to do so</li><li>Proven track record of positively collaborating with and influencing partners in a matrixed environment to achieve outcomes without direct responsibility</li></ul>Minimum Qualifications and Job Role<ul><li>Bachelor's Degree and above with at least 8 - 10 years’ experience in a Product Management or Analyst role writing stories, acceptance criteria, requirement gathering &amp; developing end to end flow.</li><li>Experience / Understanding / Certification in Scaled Agile Framework (SAFe) or Project Management or Agile Software Development Methodology will be a plus</li><li>Motivated self-starter and keen learner</li><li>Must have understanding Card / Card Member Servicing processes</li><li>Hands on experience in servicing platforms and Rally tool experience is plus.</li><li>Execute Product roadmaps and work hand in glove with end users and other teams to understand the business requirement and expected outcomes.</li><li>Responsible for performing sanity testing for the newly developed components.</li><li>Collaborates closely with developers, operations teams and other key stakeholders to refine features and break down features into user stories, define acceptance criteria.</li><li>Prioritises the scrum team's backlog in collaboration with the impacted teams, working to remove impediments.</li><li>Requires strong organisational, technical, and creative problem-solving skills. Must work well in a dynamic, complex environment and under deadline pressures.</li><li>Participates in Agile ceremonies and ensures the scrum team has everything they need to deliver.</li><li>Identifies opportunities to make our platform more valuable to our stakeholders through streamlining &amp; release of new capabilities.</li><li>Develops deep understanding of the problems our stakeholders are trying to solve and the challenges the status quo to ensure only the best for product is part of roadmap.</li><li>Adept to technical flows and the basic understanding of applications function operationally &amp; technically.</li><li>Passionate about new products and latest technologies to conceptualise and deliver on automation initiatives.</li><li>Build and Leverage products that support the card member servicing domain business initiatives.</li><li>Collaborate with stakeholders across operations, technology and other product teams to understand the business needs and create roadmap for building the right controls and enhancing the tools.</li><li>Excellent listening and communication skills to effectively communicate complex ideas and information across a broad range of stakeholders.</li><li>Candidate must work in Hybrid mode (minimum 3 days to office).</li><li>Shift timings : 9am-6pm - US Eastern time zone (flexible to shifts is must to support teams across geographies)</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. The GCS team enables businesses globally to pay for and finance what they need to grow their businesses through a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.The Sales Enablement, Pricing, &amp; Transformation (SPT) team is the business analytics and decisioning arm of Global Commercial Services (GCS) responsible for studying business performance and uncovering useful insights to architect GCS growth and strengthen the culture of compliance and control.The Manager, Performance &amp; Insights will focus on partnering with the U.S SME (Small &amp; Medium Enterprise) Field Sales organization. They will be a key thought partner to the Field Sales Leadership team in ensuring broader team’s ability to achieve sustainable profitable growth in a compliant way. The Manager will also play a key role in identifying, optimizing, and implementing channel integration initiatives across US SME. They will work very closely with several cross-functional partners including Operational Excellence, U.S. SME Commercial Effectiveness &amp; Governance, Finance, SABE and other supporting teams.The ideal candidate has familiarity with sales and account development teams and will coordinate across key partners to ensure there is alignment and collaboration on strategic priorities. They will possess thought leadership, critical thinking, communication, and organizational skills, and will have a proven record of excellence operating independently and within a hard-working team environment.How will you make an impact in this role?&nbsp;Unleash your analytical skills to define the future of how we serve our customers.<ul><li>Thought Leadership: Focus on strategic thought leadership, including managing Sales teams portfolio strategy, goal setting methodology, incentive strategy, rules of engagement (ROE), and assess effectiveness against business objectives</li><li>Multi-Disciplinary Leadership:&nbsp;Ability to lead multiple and sophisticated work streams, and to work across departmental boundaries and deliver a diverse set of initiatives that result in impactful outcomes</li><li>Superb Communicator:&nbsp;Ability to drive alignment among stakeholders and key partners; Ability to write compelling messages addressed to various audiences/levels within the organization</li><li>Stakeholder Management: Build strong relationships with US SME Field Sales teams to understand business objectives and challenges in order to become a trusted partner</li><li>Strong Analytical Skills:&nbsp;Apply analytical thinking to diagnose business needs and to establish analytical hypothesis and solutions; Have working knowledge of Excel and SQL encompassing data manipulation and financial modeling techniques</li><li>Strategic Mentality:&nbsp;Self-motivated individual who can problem-solve and think critically, to develop concrete insights backed by data and analytics; Find opportunities to strengthen business performance</li><li>Results Driven:&nbsp;High level of accountability and ability to address ambiguous challenges; adaptable to evolving priorities and rapid change</li><li>Outside the Box Thinking:&nbsp;Challenge status quo, innovate, and harbor strong curiosity</li></ul>Minimum Qualifications<ul><li>Self-starter who thrives in an evolving, dynamic environment, and keen to solve ambiguous / open-ended business challenges</li><li>Strategic Thinking:&nbsp; Ability to adopt a broad perspective and link business strategies to specific initiatives. Strong grasp of the Commercial business and Field Sales organization. Excellent analytical and problem-solving skills</li><li>Customer Management:&nbsp;&nbsp;Pro-actively anticipate customer needs and deliver on the promise. Ability to cultivate relationships and partner with multiple collaborators, with superb interpersonal skills</li><li>Results Oriented: Proven ability to work independently, prioritize tasks, and deliver results in a fast paced and highly matrixed environment.</li><li>Data Analytics: Ability to extract and organize complex datasets; ability to address performance issues and to manipulate both structured and unstructured data</li><li>Communication and Documentation: Advanced knowledge of Microsoft Office Suite (Excel pivots and macros, PowerPoint deck development, Word documentation)</li><li>Strong work ethic with a will-to-win attitude!</li><li>3+ years of relevant work experience</li><li>Bachelor's degree in business, quantitative analysis or related fields</li></ul>Preferred Qualifications<ul><li>Proficiency in SQL, Python, Tableau and other analytical tools</li><li>Experience with statistical analysis</li><li>Master's Degree in a quantitative discipline</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Sr Mgr-Business Development

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The objective of the USCS Control Management Risk ID &amp; Assessment team is to identify risks throughout business processes, systems, and platforms, develop and recommend risk mitigation strategies to address these risks, and proactively flag high risk themes for intervention and control enhancement.USCS is looking for a Sr. Analyst of Risk ID &amp; Assessment focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units and functional areas.The Senior Analyst - US Consumer Services Risk ID &amp; Assessment:<ul><li>Assist in additional identification of risks throughout business processes and systems (along with business process owners)</li><li>Facilitate Business Units in their risk assessments performance (e.g., Process Self Risk Assessments (PRSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates)</li><li>Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events</li><li>Proactively help identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing</li><li>Support thematic risk reporting (levels, trends, causes)</li><li>Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping)</li><li>Support BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)</li><li>Support risk management practices within the business</li><li>Maintain risk dashboards and key risk indicators (KRIs) for ongoing monitoring</li><li>Maintain risk profiles and an updated risk register(s)</li><li>Support sharing insights, better practices, themes, etc. across the business</li></ul>Minimum Qualifications:<ul><li>2+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>project management, communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred Qualifications:<ul><li>Bachelor's degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:<ul><li>Supporting identification of operational risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Supporting independent control monitoring, including identification of control improvements</li><li>Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing</li><li>Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes</li></ul></li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Senior Analyst-Control Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Resy is the American Express global dining platform. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.&nbsp;&nbsp;&nbsp;Resy sits within American Express Global Dining, part of the U.S. Consumer Services organization.The team is responsible for reimagining hospitality and redefining the way restaurants and diners connect through a single network.Interested in joining our team of restaurant-obsessed explorers? Right this way.&nbsp;&nbsp;ABOUT THE ROLE: Director - Operations, Planning and Insights Location:&nbsp;Hybrid, NYC or Chi&nbsp; Reports to:&nbsp;CMO, Resy and Tock MarketingWe are seeking an analytical, strategically minded Director - Operations, Insights &amp; Planning to lead the development and execution of our marketing infrastructure, performance reporting, and planning and investment processes across Global Dining Marketing. This leader will be responsible for building the foundation that enables scalable, decision-making and seamless cross-team execution. They will also play a critical role in driving our cross-team priority city marketing strategy — ensuring the planning, activation, and performance of our key market initiatives are aligned with business objectives and informed by strong insights.This role sits at the intersection of marketing operations, planning, and analytics ensuring our global marketing teams are aligned on investments, cross-team planning and performance outcomes. The Director will partner closely with leaders across the Global Dining Marketing team, business operations, integration management office (IMO), data, and finance stakeholders to drive clarity, consistency, and efficiency across the end-to-end marketing process.Key Responsibilities:Insights &amp; Planning<ul><li>Oversee marketing goals, investment and integrated planning, setting goals and KPIs to ensure budgets and channel strategies align with overall business priorities</li><li>Partner with analytics teams to create performance frameworks and dashboards that drive visibility into marketing effectiveness, ROI, and strategic opportunities.</li><li>Establish the framework and process for integrated marketing planning across campaigns, ensuring visibility into key milestones and alignment</li><li>Oversee cross-team planning functions and champion key cross-team initiatives, aligning insights with coordinated B2B2C campaign outcomes powered across the team.</li><li>Shape Priority City Marketing strategy through insight-driven planning and investment optimization, ensuring go-to-market activations are optimized and aligned with priorities</li></ul>Operations &amp; Infrastructure<ul><li>Build and evolve marketing operations infrastructure, across tools, process and systems that drive efficiency and scale</li><li>Lead operational and systems integration across Resy and Tock marketing platforms, ensuring unified process and continuity</li><li>Develop and manage marketing operations standards, governance models, and documentation to streamline how teams plan, launch, and measure campaigns.</li><li>Partner with Business Operations to ensure marketing technology, tools, and systems meet enterprise standards for compliance, and evolving needs</li></ul>Cross-Team Enablement &amp; Execution<ul><li>Serve as central connector between strategy, insights, and execution across marketing</li><li>Lead marketing performance reporting, ensuring leadership visibility into progress, results, and optimization opportunities.</li><li>Standardize campaign planning and results reporting to ensure consistency across channels</li><li>Champion continuous process improvements to enhance transparency, collaboration and execution speed across teams</li><li>Serve as a key driver of the Priority City Marketing strategy, ensuring cohesive go-to-market planning, performance tracking, and optimization across key markets.</li></ul>Qualifications:<ul><li>Proven experience leading marketing operations, planning, or analytics within a complex, matrixed organization.</li><li>Strategic and analytical mindset, with demonstrated ability to translate insights into actionable business decisions.</li><li>Expertise in marketing performance measurement, reporting tools, and data visualization.</li><li>Experience managing budgeting, goal setting, and KPI tracking across teams.</li><li>Experience leading or supporting large-scale marketing system integrations across tools</li><li>Exceptional cross-functional leadership and communication skills with ability to influence senior stakeholders.</li><li>Skilled in process optimization and building systems that enable marketing excellence.</li></ul>You’ll Thrive in This Role If You:<ul><li>Love creating order and clarity from complexity.</li><li>Are energized by driving scalable systems that power go-to-market success</li><li>Thrive on solving complex operational challenges that come with integrating multiple marketing platforms, systems and processes</li><li>Are motivated by operational excellence, scalable infrastructure, and measurable results.</li><li>Want to help shape the foundation that powers Global Dining Marketing’s growth across key priority cities and new market activations.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director - Operations, Insights and Planning

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Capabilities Manager will support the development, enhancement, and implementation of technology, capabilities, reporting, and product strategies within the Global Risk and Compliance organization. This role focuses on contributing to operational risk transformation by assisting in aligning business needs with technological solutions while ensuring scalability, regulatory compliance, and innovation. The Manager will work closely with stakeholders across risk, compliance, and IT to help deliver effective tools, reports, and systems that enhance the risk management framework.Key Responsibilities:<ul><li>Lead collaboration with business and technology teams to define detailed user stories, ensuring functional and non-functional requirements are well-documented</li></ul>·Oversee User Acceptance Testing (UAT) planning and execution, guiding teams in the development of test cases, coordinating with end-users, and validating that system enhancements meet business and regulatory requirements·Drive the design and definition of risk management solutions and reporting by advising on strategic architecture choices and aligning cross functional stakeholders·Lead the delivery of risk and compliance technology capabilities that strengthen the operational framework, with a focus on proactive risk identification, monitoring, reporting, and controls effectiveness·Shape and execute product strategies that advance operational risk system capabilities, ensuring alignment with broader risk transformation objectives·Coordinate and help prioritize a portfolio of technology initiatives that enhance risk data management, workflow automation, and regulatory compliance tools.·Support the integration of advanced technologies such as AI, machine learning, and data analytics within operational risk management processes.·Ensure risk and compliance technology solutions adhere to regulatory standards and adapt to evolving global requirements.·Support the integration of risk management systems across the organization, facilitating comprehensive risk reporting and insights for senior management.·Stay informed on industry trends, innovations, and best practices to contribute to continuous improvement in risk and compliance capabilities. Qualifications:·7+ years of experience in operational risk management, compliance, or risk technology, with a background in supporting capabilities and product strategy initiatives.·Prior experience in designing / architecting / implementing complex risk management solutions·Experience in Agile / Kanban methodologies, creating and prioritizing user stories and tasks for multiple projects in a dynamic environment.·Experience in performing UAT, writing test-cases for various scenarios, performing product reviews / certifications, etc.·Experience in coordinating risk transformation projects, particularly in assisting with the implementation of large-scale technology platforms.·Familiarity with developing product and technology roadmaps, with a focus on operational risk, compliance, and regulatory requirements.·Strong understanding of global risk management frameworks and financial industry regulations, including Basel, SOX, and CCAR.·Experience working with technological solutions in risk and compliance, including AI, machine learning, and advanced analytics.·Proven ability to collaborate with cross-functional teams and work with senior stakeholders to align technology initiatives with business objectives in risk management.·Strong analytical and problem-solving skills, with the ability to assess complex risk environments and contribute to effective solutions.·Excellent communication and collaboration skills, with the ability to support teams and present risk management insights to stakeholders.·A bachelor’s degree in Risk Management, Business, Technology, or a related field is required.Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager, Capabilities - Operational Risk Management (ORM) Transformation

Managing Director, Orders US-VA-Arlington Job ID: 2025-2456 Type: Regular Full-Time # of Openings: 1 Category: Product Management Arlington Overview It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.Grow ARC’s order-based reporting and settlement revenue and play a leading role in shaping the long-term strategy and vision for ARC’s reporting and settlement services. Lead the overall strategy definition for ARC’s Orders-based reporting and settlement capabilities, identify and evaluate new opportunities for investment, and partner with key business stakeholders to drive the growth of ARC’s Orders-based products and services. Work cross-functionally to prioritize enhancements and develop new Order-focused services to enhance the customer experience and drive increased value. Lead and direct the work of a cross-functional team responsible for understanding airlines’ Order strategies, engage partners to understand and support their readiness, and bring intelligence back into the organization to inform strategy. Use intel to identify product and service opportunities that optimize customer value and establish ARC as a leading provider of innovative and trusted airline retailing solutions. Foster close connections with, and garner the trust of, customers, industry stakeholders, and other strategic partners to ensure ARC can engage customers on strategic direction and functional business needs and be viewed as a thought leader on Orders and other travel distribution topics. Responsibilities <ol><li>Set the vision and strategy for ARC’s order-based reporting and settlement capabilities and collaborate with the Managing Director, Airline Retailing &amp; Settlement to ensure alignment with ARC’s overarching omnichannel vision and strategy. Understand how competitive strategies and tactics work in the market and develop strategies that reflect the collective needs of the industry.</li><li>Engage with customers and other industry stakeholders to gain and maintain an expert understanding of the strategic and functional needs related to airlines’ Orders strategies and market adoption. Understand how Orders data is used by customers and collaborate internally to identify new opportunities for ARC to leverage Orders-data to solve customer problems. Continuously gather and share customer and market intelligence with internal stakeholders and collaborate with others on the delivery of customer validated, forward looking functional product roadmaps. Possess the skills necessary to forecast changes in the market and develop effective, timely responses.</li><li>Act as a trusted advisor and preeminent thought leader in airline retailing and, in particular, the industry’s transition from e-tickets to Orders. Demonstrate expertise in related market opportunities, customer needs, and competitive actions to define differentiated products and services that will grow ARC’s revenue and enable airlines to successfully execute their retailing strategies. Proactively advocate for the adoption of ARC’s vision, products, and services with customers and other industry stakeholders. Utilize industry knowledge to educate colleagues and industry partners on ARC’s capabilities and the value of ARC’s airline retailing product and services portfolio.</li><li>Collaborate internally to define, implement, and continuously improve an efficient customer onboarding strategy, ensuring smooth integration and adoption of ARC’s Orders-based technology and processes by airline, agencies, and technology providers.</li><li>Lead a team responsible for advancing ARC’s Orders strategy. Set direction and priorities for team members. Continually develop team and ensure alignment with corporate/divisional/departmental goals and objectives. Cultivate an environment where diverse opinions are shared and respected, especially when different from those of senior leaders. Ensure ARC’s leaders and other internal stakeholders understand ARC’s Orders strategy and can effectively incorporate that understanding into their work, strategies, and roadmaps.</li><li>Partner internally to ensure a unified plan, prioritization, and execution of new Orders-focused product and service offerings.</li><li>Travel domestically and internationally to represent ARC at industry meetings and events. Set and manage the budget supporting ARC’s Orders- focused industry activities.</li></ol> Qualifications <ul><li>Bachelor’s degree in business, technology, or a related field preferred. Advanced certifications or education in product management, airline distribution, or digital transformation are a plus; equivalent work experience considered.</li><li>10+ years of experience in the travel industry, with direct Distribution experience.</li><li>Excellent communication skills; Strong presentation skills to both internal and external stakeholders, including executive level management</li><li>Strong leadership skills</li><li>Proven track record of innovative problem solving and delivery of solutions that positively impact profitability and customer satisfaction</li><li>Ability to learn and articulate ARC’s strategy and ensure initiatives align accordingly</li><li>Strong business acumen, critical thinking, and analytical skills and can make decisions quickly</li><li>Proven ability to work in cross-functional teams and with all levels of management</li></ul> PI278988841

Managing Director, Orders

Location: 7601 Holliday Drive, Kansas City, KS, 66106, United States Employment Type: FT Non-Exempt Required_Degreee: High school Minimum Experience 2 Years Contact Information: <ul><li>Name: Karen King</li></ul> Description: The purpose of this position is to develop, deploy and maintain automation and controls systems involving HMI (human machine interface), SCADA (supervisory control and data acquisition) and PLC (Programmable Logic Controller) systems, along with ensuring proper interface and operation of instrumentation and electronic equipment associated with the SCADA system within WaterOne. The pay range for this position is $36.54/hr to $54.81/hr. Compensation for the selected candidate will depend on candidate qualifications and experience as related to the position requirements. WaterOne is an independent public water utility. We’ve been proudly serving the Johnson County, Kansas area since 1957. Every day, nearly 455,000 customers rely on WaterOne to provide fresh, clean water on demand. It’s a responsibility we deliver on. Our passion is water, because water touches everything we care about: family, health, safety, and community. We serve our community by bringing award-winning water to their homes, businesses, and public places. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. <li>Creates and edits programmable logic code within the PLCs and SCADA system to control or automate complex treatment and distribution processes.</li><li>Creates and edits workstation or remote HMI screens for monitoring and controlling treatment and distribution processes.</li><li>Coordinates with Operations, IT, Engineering, Maintenance and Distribution departments, as well as SCADA vendors to meet SCADA needs.</li><li>Troubleshoots water treatment operations and distribution problems related to SCADA processes.</li><li>Reads and interprets electrical and electronic schematics for the purpose of design, installation or troubleshooting.</li><li>Writes and interpret process control narratives.</li><li>Researches industry trends and recommends the need for additions, changes or upgrades that may be necessary to keep the system up to date.</li><li>Tests all logic and graphics changes before deployment.</li><li>Maintains accurate and legible logs and records or files in accordance with WaterOne policy and procedures and governing laws and regulations.</li><li>Documents all processes and changes related to the SCADA system.</li><li>Performs all duties pertaining to hazardous waste operations in accordance with applicable requirements.</li><li>On a rotating schedule, responds to service calls outside of normal work schedule.</li> Other Duties <li>Performs other job duties as assigned.</li> Customer Service Commitment WaterOne employees shall continuously strive to meet or exceed the expectations of both their internal and external customers. Questions and concerns shall be acknowledged on the same day whenever possible, but no later than the next business day. Issues shall be resolved as promptly as possible, with the goal of maximizing customer satisfaction. Required Education &amp; Experience <li>High School Diploma or GED. </li><li>Two years working with SCADA HMI programming or other Process Control Systems.</li> (Note: An equivalent combination of education and experience may be considered in meeting the requirements above.) Required Knowledge, Skills, and Abilities <li>Knowledge of SCADA principles including I/O, scaling, alarming, archiving, scripting, Boolean logic, object libraries and graphics design.</li><li>Knowledge of PLC principles including; ladder logic, function block, Add on Instructions, structured text and PID controls.</li><li>Proficient with Microsoft Operating System and the Microsoft Office suite including; Word, Access and Excel.</li><li>Knowledge of AVEVA System Platform, Visual Basic, and Microsoft SQL Server. Requires basic knowledge of data communications protocols including TCP/IP, MODBUS TCP/IP, Control NET, Device NET and Ethernet.</li><li>Excellent communication and organizational skills.</li><li>Ability to respond to call-out for emergencies.</li><li>Ability to learn and apply applicable requirements pertaining to hazardous waste operations.</li><li>Possess a valid driver's license and continuously meet WaterOne driving standards.</li><li>Pass post offer medical exam, including drug screen and background verification (may not apply to current employees).</li> Preferred Qualifications <li>Bachelor’s degree in electrical, computer, IT, or cybersecurity focus. Vocational technical or trade school, with training in electronics or information technology</li><li>Five years of demonstrated experience in SCADA with a utility company or similar company using SCADA.</li><li>Previous Rockwell Automation Studio 5000 experience.</li><li>Current experience with cybersecurity standards around relevant system platforms.</li><li>Knowledge and experience with the following International Society of Automation (ISA) standards:<ul><li>ISA 5.1 - Instrumentation Symbols and Identification</li><li>ISA 18 - Management of Alarm Systems for Process Industries</li><li>ISA 95 - Enterprise Control System Integration</li><li>ISA 99 - Security Technologies for IACS</li><li>ISA 101 - Human-Machine Interface </li></ul></li> Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, talk, hear, and walk; use hands to finger, handle or feel; reach with hands and arms. The employee is frequently required to stoop, kneel, or crouch. The employee may occasionally lift/or move up to 70 pounds, regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 25 pounds. The employee is required to apply a “buddy system” for products weighing more than 70 lbs. Employee must be able to work at varying heights, typically 5 feet to 15 feet above the floor. Specific vision abilities required by this job include close vision, distance vision, color vision (including ability to distinguish colors), and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee could be exposed to outdoor weather conditions, fumes, toxic chemicals and heat. The employee occasionally works near moving mechanical parts. The noise level in the work environment is usually low to moderate. Protective equipment, including but not limited to personal protective equipment for eyes, face, head and extremities, protective clothing, respiratory devices, and protective shields and barriers, may be required and shall be maintained in the sanitary and reliable condition wherever it is necessary by reason of hazards of process or environment, chemical hazards, or mechanical hazard encountered in a manner capable of causing injury or impairment in the function of any part of the body through absorption, inhalation or physical contact. WaterOne provides a total compensation package that includes: <li>Competitive base pay</li><li>Medical, dental, vision, life, AD&amp;D, and LTD insurance</li><li>Flexible spending account</li><li>Company funded Cash Balance Plan</li><li>Company match Defined Contribution Plan</li><li>Comprehensive wellness program</li><li>Educational assistance program</li><li>A variety of other benefit programs and activities</li> Equal Opportunity Employer WaterOne is an equal opportunity employer and upholds a non-discrimination policy. We prohibit discrimination on the basis of race, national origin, gender, sexual orientation, religion, disability, age, military status, or marital status in making employment and business decisions. We also prohibit harassment and retaliation in the workplace and in our dealings with the public. We encourage and welcome diversity of backgrounds in our workforce. WaterOne complies with the Immigration Reform and Control Act (IRCA). Complete job description is available upon request and will be provided during the selection process. Additional Information: <ul><li>Work Location: On Site</li></ul> PI278985562

SCADA Technician

Job Title Post Doctoral (Fellowship) Requisition Number DU14029 Department Name 7K700:PHARMACY PRACTICE &amp; SCIENCE Work Location Lexington, KY Salary Range $54,000 Type of Position Temporary Position Time Status Full-Time Required Education Graduate of an ACPE accredited Doctor of Pharmacy Program Required Related Experience Licensed or eligible for licensure in the Commonwealth of Kentucky Required License/Registration/Certification Licensed or eligible for licensure in the Commonwealth of Kentucky Physical Requirements Sitting and standing for long periods of time; walking, carrying, lifting up to 10 lbs Shift Monday – Friday; occasional night and weekend Job Summary This fellowship will be located in Central City, Kentucky. Fellows participating in the program will learn how to lead community pharmacy-based patient care practice initiatives and to advocate and collaborate with various stakeholders to bring about change in pharmacy practice. Through real world experiences at their practice site in combination with opportunities at APCI and UKCOP, the fellow will gain the ability to function successfully as a leader in pharmacy dedicated to continuous professional development and practice advancement. For more information on this Fellowship, please visit <a href="https://pharmacy.uky.edu/ippafellow" target="_blank">https://pharmacy.uky.edu/ippafellow</a> Please upload your resume, cover letter and transcript (unofficial copy is acceptable). For information on the benefits at the University of Kentucky please click here. Skills / Knowledge / Abilities Does this position have supervisory responsibilities? No Preferred Education/Experience Deadline to Apply 01/15/2026 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco &amp; Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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