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<p><b>Salary Range:&nbsp;</b>&nbsp;$47,840.00&nbsp;(Min.) -&nbsp;$57,062.00&nbsp;(Mid.) -&nbsp;$68,474.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Community Resource Center (CRC) Specialist II supports in building relationships with members of the community, L.A. Care departments, and Blue Shield of California Promise Health Plan staff (under a collaborative partnership agreement), community based agencies, government agencies, and CRC vendors and instructors. The role supports community and provider communication and engagement initiatives to increase member traffic at a CRC and provides information to members of the community to physical and health education programs, classes and resources. Acts as a key partner to support the CRC marketing and promotional initiatives to meet operational needs. Follows workflows to refer members to receive services across L.A. Care departments that support a member's health care journey to promote positive health care outcomes. Helps connect members and community participants in understanding health care access issues, identifies resource needs based on social drivers resulting from member inquiries and health assessments, and refers to the appropriate source for subject matter assistance. Provides ongoing member assistance and follow-up in select cases. Works in partnership with L.A. Care health plan departments to provide customer service, social services support, care management, health education resources, behavioral health, member engagement marketing and communication, relies on line of business product knowledge and business insight. The CRCs serve anyone in the community in which they are located; and therefore, this role will provide support on referral processes to connect non-member cases to the appropriate external resources and collaborate with key stakeholders across L.A. Care in support of positive outcomes for members.</p><p>Supports the planning and development, implementation, and analysis of CRC services, programming, and vendor management. This role may support special projects following directions and instructions from a work plan, technical procedures, and relationship management ensuring successful implementation of CRC initiatives. </p><h4>Duties</h4><p><b>Day-to-Day Representation: (25%)</b><br>Supports the coordination of member-centric customer service to respond and resolve inquiries and questions and bridges members to appropriate resources. &nbsp;Provides guidance and support to inform, guide, and educate members, community residents, and other stakeholders regarding health education programs, benefit information, resources and support available at L.A. Care and partner health plan benefits, CRC resources to meet the member/visitor needs. Collaborates with team members to create resource guides and reference materials. &nbsp;Implements the appropriate approach to identify member or visitor resource needs in complex situations and takes action to link the member/visitor to the appropriate services, programs, or resources. Actively identifies gaps in CRC services, resources, and programs, delivers recommendations for new programs and proposes solutions for the implementation of new services. &nbsp;Participates in day-to-day work operations including opening and closing of the CRC, ordering and maintaining of office supplies, and inventory. Supports CRC vendors which deliver facility maintenance. Coordinates, maintains, and schedules CRC calendar and conference rooms, including management of appointments. Prepares conference/training rooms and assists with support services, as needed. Answers incoming calls in a timely and professional manner. &nbsp;</p><p><b>High-Touch Customer Focus: (25%)&nbsp;</b><br>Performs high quality in-person service and contributes to the extended-hour schedule of the CRC to support members and visitors that may need services outside of regular operating hours and days based on business needs. Implements child development activities and programs to support children development while parents and guardians attend a class or service appointment at the CRC. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</p><p><b>Cross-Collaboration: (20%)</b><br>Supports community initiatives maintaining good relationships within L.A. Care and Blue Shield Promise Health Plan, and with community stakeholders to promote access to health care programs, classes, and preventative services offered at the CRC. &nbsp;Provides information to other L.A. Care departments on services and activities that resonate with and engage members of the CRC community based on hands-on experience at the Center.</p><p><b>Outreach and Engagement: (15%)</b></p><p>Supports and nurtures relationships with key internal and external stakeholders; and, is an ambassador to promote CRC partnership brand recognition. &nbsp;Establishes relationships with key community stakeholders, informs management on community needs, and enters data to inform an integrated approach to outreach activities and targeted member engagement. &nbsp;Supports planning, development, implementation, and analysis, of member and community engagement activities to increase member traffic at the supports outreach and engagement activities to attract new L.A. Care and partner health plan members into the CRC to participate in services and programs. Provides feedback to bridge members of the community to physical and health education programs and classes which will enhance health outcomes and member experience. &nbsp;Supports communications and marketing efforts through multiple platforms to increase member traffic at assigned CRC.</p><h4>Duties Continued</h4><p><b>Implementing Strategic Initiatives: (15%)</b><br>Supports the implementation of special projects which include identifying the scope of work responsibilities, accountabilities, deliverables, key milestones, timelines, and specific tasks that &nbsp;must be completed in order to ensure project, initiatives, and events are successfully implemented within the required timeframe.<br>Supports in monitoring risks and provides recommendations for management to implement mitigation plans to keep initiatives on-track. &nbsp;Collaborates in the maintenance of consistent documentation of project deliverables, tracks and reports project status. &nbsp;&nbsp;</p><p>Performs other duties as assigned. (10%)</p><h4>Education Required</h4>Associate's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Bachelor's Degree<h4>Experience</h4><p><b>Required:</b><br>At least 6 months of community work focused on health care, public health, or health education, OR at least 6 months of operations work experience, community events, leading projects, and supporting relationships with multiple stakeholders.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<br>Experience with data entry and reporting processes.&nbsp;</p><p><b>Preferred:</b><br>Previous experience in child development activities. &nbsp;</p><h4>Skills</h4><p><b>Required:</b><br>Ability to communicate verbally and in writing.</p><p>Organizational skills.</p><p>Detail-oriented, collaborative and enthusiastic team player.&nbsp;</p><p>Ability to assist with inquiries and identify creative solutions to assist members and community stakeholders.</p><p>Ability to troubleshoot problem areas and support effective alternative solutions and provide optimal customer service for internal and external customers.</p><p>Action oriented attitude to take on new opportunities and rewarding challenges with a sense of urgency, high energy, and enthusiasm.</p><p>Ability to multi-task and meet competing deadlines while maintaining attention to detail and accuracy.</p><p>Ability to work independently or as part of a diverse team while applying business-insight as well as empathy towards members.</p><p>Initiative to act on anticipated business needs in the operational and customer service areas.<br><br>Ability to adapt quickly to a fast-changing environment.</p><p>Knowledge of MS Office including Outlook, Word, Excel, and PowerPoint</p><p>Excellent customer service skills.</p><p>Interpersonal skills, ability to read non-verbal cues and apply situational adaptability skills.</p><p>Ability to make sound decisions with incomplete information.</p><p><b>Preferred:</b><br>Experience with the Salesforce Customer Relationship Management (CRM) platform</p><p>Knowledge and understanding of the unique needs of the Medi-Cal beneficiary populations within a social service, healthcare, not-for-profit, or government setting.&nbsp;</p><p>Knowledge of public agencies, organizations, and other resources that support Community Resource Center visitors.</p><p>Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.</p><h4>Licenses/Certifications Required</h4>Cardiopulmonary Resuscitation (CPR) Certified within 120 days of hire.<h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><p>Within 120 days of hire: Cardiopulmonary resuscitation (CPR) and California Mandated Reporter. </p><p>Management of Aggressive Behavior (MOAB), de-escalation techniques training, safe lifting practices training. Emergency Action Plan (EAP).</p><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Required:</b></p><p>Travel to offsite locations for work.</p><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Behavioral Health, Relationship Manager, Data Entry, Social Services, Public Health, Healthcare, Customer Service, Administrative, Service                                                    </p>

L.A. Care Health Plan

Community Resource Center Specialist II

<p><b>Salary Range:&nbsp;</b>&nbsp;$60,778.00&nbsp;(Min.) -&nbsp;$75,950.00&nbsp;(Mid.) -&nbsp;$91,166.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Help Desk Technician III plays a critical role within the Information Technology (IT) team at L.A. CareHealthPlan, providing advanced technical support for complex incidents and serving as a mentor for Level 2 technicians. The Technician serves as a key liaison between the I.T. Service Desk, business units, and other I.T. teams, collaborating to resolve technical problems efficiently and maintain a high level of user satisfaction.&nbsp; This position also contributes to the completion of I.T. projects. Acts as a Subject Matter Expert, serves as a resource and mentor for other staff. This position also ensures established monthly performance baselines are completed.</p><h4>Duties</h4><p>Manages complex issues escalated from Level 2 Service Desk Technicians, serving as a key liaison between the I.T. Service Desk and internal business units. Collaborates with other I.T. teams to resolve critical incidents, ensuring high-level customer service and quick resolution. (50%)</p><p>Takes the lead and/or assists I.T. Management with the completion of department related projects. Applies subject expertise in evaluating business operations and processes. Identifies areas where technical solutions would improve business performance. Consults across business operations, providing mentorship, and contributing specialized knowledge. Ensures that the facts and details are correct so that the project’s/program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best practices. Provides training, recommends process improvements, and mentors junior level staff. (5%)</p><p>Conducts audits by analyzing results and recommending and implementing process improvements. Assists with regulatory audits and HIPPA compliance. Accurately audits department-specific processes, analyzes and reports audit findings based on established guidelines (GAP analysis), and makes recommendations to I.T. Management as needed. Conducts entitlement reviews, monitors compliance activities, and provides recommendations for improvements. (5%)</p><p>Provides training to new and existing Level 2 technicians, sharing valuable I.T. knowledge and ensuring the team is up to date with the latest tools, technologies, and best practices. (5%)</p><p>Collaborates and completes all reporting functions for the I.T. Service Desk, including inventory management of software, hardware, laptops, desktops, monitors, and user data. Develops and maintains an inventory control system and implements strategies to identify and mitigate discrepancies. Collaborates effectively with cross-functional teams and communicate complex technical concepts to non-technical stakeholders. (5%)</p><p>Logs into the phone queue to assist with incoming calls in the morning or as needed, ensuring timely support for end users. Assists in responding to user inquiries and technical issues via phone, email, or chat, ensuring professional and timely resolution. (5%)</p><p>Writes, reviews, and updates Standard Operating Procedures (SOPs) based on ongoing business changes and evolving processes, ensuring documentation is accurate and aligned with organizational needs and policies<b>. </b>Manages and ensures the successful execution of the On/Offboarding process in alignment with established Standard Operating Procedures (SOPs). (5%)</p><h4>Duties Continued</h4><p>Ensures adherence to all I.T. policies, with a particular focus on those related to security, risk management, and data protection, to maintain a secure and compliant environment across the organization. (5%)</p><h4>Participates in the after-hours on-call rotation, assisting Level 2 technicians with escalated issues and offering guidance as needed to ensure effective resolution. (5%)</h4><p>Performs other duties as assigned. (10%)</p><h4>Education Required</h4>Associate's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Bachelor's Degree in Information Technology or Related Field<h4>Experience</h4><p><b>Required:</b></p><p>At least 2 years of experience in Call Center Help desk, configuring &amp; administering networked computer systems in a Windows environment.</p><p>Extensive experience with MS Office 365 Suite, Entra ID, Active Directory, Intune, and laptop/desktop configurations.</p><p>Experience with diagnosing and resolving advanced issues related to Active Directory, VPN, and remote desktop functionality.</p><p>Experience with ticketing systems (e.g., Jira Service Management).</p><p>Experience with on-call support and afterhours troubleshooting.</p><h4>Skills</h4><p><b>Required:</b><br>Expertise in troubleshooting Windows 10 and 11, Active Directory, Microsoft Office 365, software imaging solutions, network connectivity issues, hardware diagnostics, remote desktop support, (Information Technology Infrastructure Library (ITIL) best practices, and incident management. </p><p>Excellent knowledge of security protocols, endpoint management tools, and user access management, with the ability to resolve complex technical issues and deliver high-quality support in a fast-paced environment.</p><p>Excellent track record of delivering excellent customer service, meeting deadlines, and achieving first-time resolution of technical issues.</p><p>Excellent initiative and ownership of tasks, with the ability to work independently and effectively troubleshoot complex issues.</p><p>Excellent problem-solving skills with the ability to remain composed under pressure, ensuring timely and effective resolutions.</p><p>Knowledge in configuring and managing remote LAN access for VPN.</p><p>Proven ability to manage and prioritize multiple tasks and incidents in a fast-paced environment.</p><p>Ability to log all calls and incidents into Jira Service Management, ensuring accurate tracking and resolution.</p><p>Ability to resolve escalated Incidents and Service Requests within the agreed Service Level Agreements (SLAs).</p><p>Ability to collaborate effectively with team members, demonstrating strong teamwork and a proactive work ethic.</p><p>Excellent customer service skills, ensuring user satisfaction and prompt issue resolution.</p><p>Excellent written and verbal communication skills.</p><p>Proven ability to work within defined SLAs for incident and service request resolution.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>Computing Technology Industry Association (CompTIA) A+ CertificationComputing Technology Industry Association (CompTIA) Network+ CertificationComputing Technology Industry Association (CompTIA) Security+ CertificationMicrosoft Certified: Azure Fundamentals<h4>Required Training</h4><h4>Physical Requirements</h4>Moderate<h4>Additional Information</h4><p>In addition to the main corporate office, L.A. Care supports 14 Community Resource Centers across L.A County. </p><p>L.A. Care Health Plan is available 24 hours a day, &amp; 7 days a week, including holidays. Help Desk Shifts are assigned based on business need and may include but not limited to evenings, weekends, and holidays.</p><p>Travel to offsite locations for work required.</p><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Service Desk, Call Center, Risk Management, Customer Service, Finance                                                    </p>

Help Desk Technician III (Hybrid)

<p><b>Salary Range:&nbsp;</b>&nbsp;$60,778.00&nbsp;(Min.) -&nbsp;$75,950.00&nbsp;(Mid.) -&nbsp;$91,166.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p><br>The Customer Solution Center Member Navigator II is responsible for resolving member inquiries. Coordination of care for complex cases which may involve benefit coordination, continuity of care, access to care, quality of care issues, member eligibility, assignment, disenrollment's issues and interpreting requests for all product lines (Medi-Cal, L.A. Care Covered, Cal MediConnect (CMC)). It will be expected that the main focus is to provide member satisfaction. In addition, this position is responsible for handling disenrollment's in coordination with U.M. department and Plan Partners: Department of Health Services (DHS), Centers for Medicare and Medicaid Services (CMS) National Committee Quality Assurance (NCQA) as well as L.A. Care guidelines. The Navigator ensures the proper handling of member issues whether presented by members, the Ombudsman's, state contractors, member advocates, Executive Community Advisory Committee (ECAC), L.A. Care Board Members or providers are resolved expeditiously. The Navigator handles and coordinates the identification, documentation, investigation and resolution of complex cases, in a timely and culturally-appropriate manner. Coordinates multi-departmental (Member Services, Product Network Operations (PNO), Claims, Utilization Management (UM), Pharmacy, Medicare Enrollment/Disenrollment, Sales and Quality Management (QM)) processes to ensure identification of member's claims of gaps in coverage and resolution of cases for members' satisfaction and of referral cases to plan partners when applicable. The Navigator will be stationed and available to assist our members at any of our designated Community Resource Center/Walk-In Center. Will provide Navigator support at other Community &nbsp;Resources Center locations as needed.</p><h4>Duties</h4><p>Coordinate multi-departmental (Member Services, PNO, Claims, UM, Sales, Medicare enrollment and QM) processes to resolve members 'issues and complex cases to the members' satisfaction. This process may include referrals to plan partners to ensure compliance with regulatory and L. A. Care guidelines. Ensure to follow departmental guidelines/matrixes for all processes. Urgent Complex cases will be handled within 24hrs. All others within 48hrs. (30%)</p><p>Work as a navigator to our Medicare Line Of Business (LOB): A. Ensure to meet deadline for completion of Welcome Calls; B. Ensure to follow through on all cases forwarded to other areas for assistance; C. Document all transportation services provided to each member. Ensure to confirm appointment and authorization; D. Coordinate/assist with all other departments regarding Medicare Services; E. Thorough Reinstatement of enrollment of members whose disenrollment are questionable; F. Identify and complete Organization and Coverage Determination for timeliness and resolution; G. Ensure proper Guidelines are followed for Medicare disenrollment request; H. Ensure to complete all BAE and/or LIS request. (25%)</p><p>Identify potential quality of care issues and referral to QM Department, through calls received from our Call Center and other internal customers. (10%)</p><p>Handle disenrollment's requests from members, providers and plan partners: 1) Long Term Care (Exhaustion of Benefits); 2) Move out of County; 3) Major Organ Transfers; 4) Incarceration; 5) Foster Care. (5%)</p><h4>Work with Compliance Department regarding suspected fraudulent activities received through the L.A. Care hot line and the Call Center personnel. (5%)</h4><h4>Communicate with collection agencies, billing business offices regarding delinquent and problematic member accounts which includes claims issues from L.A Care Medi-Cal Direct Program (MCLA), Healthy Families (HF), Healthy Kids (HK), and Special Needs Populations (SNP) members. (5%)</h4><h4>Work with Cultural &amp; Linguistic (C&amp;L) to provide translations for members' correspondence into the appropriate languages. As requested review documents submitted by C&amp;L to ensure proper translation and culturally sensitive materials for distribution to our members (brochures pamphlets and educational materials). (5%)</h4><h4>Meet general L.A. Care requirements for attendance and punctuality and follow department guidelines. (5%)</h4><p>Perform other duties as assigned. (10%)</p><h4>Duties Continued</h4><h4>Education Required</h4>Associate's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Bachelor's Degree<h4>Experience</h4><p><br><b>Required:</b></p><p>At least 2 years of experience resolving health care eligibility, access, grievance and appeals issues, preferably in health services, legal services and /or public services or public benefits programs with claims and Medicare experience.</p><p><b>Preferred:</b></p><p>Health Plan background a plus along with strong advocacy background.</p><h4>Skills</h4><p><br><strong>Required:</strong><br>Strong customer service skills.</p><p>Excellent oral and written communication skills.</p><p>Strong analytical and conflict resolutions skills as well as persuasion skills.&nbsp;</p><p>Proficient in MS Office applications, Word, Excel, Power Point, and Access.</p><p><strong>Preferred:&nbsp;</strong><br>Medical terminology a plus.</p><p>Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Medicare, Claims, Call Center, Medicaid, Pharmacy, Healthcare, Insurance, Customer Service                                                    </p>

Customer Solution Center Member Navigator II- Palmdale Location (Onsite)

Customer Solution Center Member Navigator II- West Los Angeles Location (Onsite)

<p><b>Salary Range:&nbsp;</b>&nbsp;$67,186.00&nbsp;(Min.) -&nbsp;$87,342.00&nbsp;(Mid.) -&nbsp;$107,498.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Lead Community Resource Center (CRC) is responsible for the daily workflow and leading the work of assigned staff.&nbsp; This role will mentor, coach, act as a resource and provide feedback on performance of assigned staff.&nbsp; The Lead will assist the CRC Manager with developing a successful and cohesive CRC team.</p><p>The CRCs serve anyone in the community in which they are located; and therefore, this role will additionally provide expertise on developing and monitoring effective referral processes to connect non-member cases to the appropriate external resources.&nbsp; The lead will monitor and assess the planning, development, implementation, and analysis of CRC services, programming, and vendor management.</p><p>The Lead will support manager with immediate urgent decisions for center operations as applicable if manager is not available.&nbsp; Responsible for the daily workflow and leading the work of assigned staff.&nbsp; This role will mentor, coach, act as a resource and provide feedback on performance of assigned staff. </p><h4>Duties</h4><p>Leads the work of assigned staff; regularly assigns and checks the work of others, providing guidance, training and feedback on performance to department management.&nbsp; Oversees the daily office workflow, develops and recommends enhancements to process and procedures.&nbsp; 10%</p><p>Manages complex projects, engaging and updating key stakeholders, developing timelines, leads others to complete deliverables on time and ensures implementation upon approval. 10%</p><p>Mentors and trains staff on special projects and processes that support the overall operation of the CRC to provide an excellent customer experience, represent the CRC brand, and implement innovative programs.&nbsp;&nbsp; Proactively monitors risks and provides recommendations and implements mitigation plans to keep initiatives on-track.&nbsp;&nbsp; Implements continuous process improvements to workflows, processes, and customer-centric support and member engagement are well as propose solutions for the implementation of new services. 10%</p><p>Oversees member-centric customer service to respond to a wide range of simple to complex inquiries and bridges members to appropriate resources.&nbsp; Monitors implementation of child development activities and programs to support children development while parents and guardians attend a class or service appointment at the CRC.&nbsp;&nbsp; 10%</p><p>Leads implementation of extended-hour schedule by providing operational support and demonstrated commitment to offering high quality in-person service supporting CRC staff working extended-hour schedules to support members and visitors that may need services outside of regular operating hours and days based on business needs. Escalates complex member/visitor or staffing issues to manager as appropriate. 10%</p><p>Create desk level procedures and provides extensive consultation on health care access issues and identification of resource needs based on social drivers identified through a health assessment process.&nbsp; Leads cross-functional collaboration with multiple L.A. Care health plan departments.&nbsp; Implements the coordination of member service support across L.A. Care departments to ensure accountability and promote positive health care outcomes. 10%</p><h4>Duties Continued</h4><p>Leads work plan development to define building, maintaining, and nurturing meaningful relationships with key internal and external stakeholders; and, monitors the growth of the CRC partnership brand recognition.&nbsp; 10%</p><p>Assesses partnership opportunities and identifies key community stakeholders, assesses community needs, and gathers and analyzes data to inform an integrated approach to outreach activities and targeted member engagement.&nbsp; Makes recommendations for bridging members of the community to physical and health education programs and classes that will enhance health outcomes and member experience.&nbsp;&nbsp; 5%</p><p>Provides support to the CRC management in developing strategies and tactics to implement community and provider outreach and engagement initiatives to increase member traffic at a CRC and bridge members of the community to classes and resources.&nbsp;&nbsp; Oversees the&nbsp; member engagement platforms by developing and implementing&nbsp; a strategy for CRC staff to act as a liaison to the L.A. Care departments that play a role on CRC-specific marketing, communications, and promotional initiatives to promote member and community engagement.&nbsp; 10%</p><p>Creates and leads community initiatives leveraging relationships within L.A. Care and Blue Shield Promise Health Plan and with community stakeholders to promote access to health care programs, classes, and preventative services offered at the CRC. 5%</p><p>Provides training and education to other L.A. Care departments on the necessary steps to implement relevant services and activities that will resonate with and engage members of the CRC community. 5%</p><p>Performs other duties as assigned.&nbsp; 5%</p><h4>Education Required</h4>Associate's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Bachelor's Degree<h4>Experience</h4><p>Required:</p><p>A minimum of 4 years of experience in community events and leading projects focused on health care, public health, or health education.</p><p>At least 6 months of experience leading projects and/or staff, managing relationships with multiple stakeholders and have worked as a senior CRC Specialist.</p><p>Health care product experience including one of the following health care programs: Medicaid/Medi-Cal, Covered California, or Medicare Special Needs Plan.</p><p>Experience working cross-functionally with Care Management, Social Services, Health Education, and other social service or clinical teams.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </p><p>Preferred: </p><p>Experience with Salesforce Customer Relationship Management (CRM) platform.</p><h4>Skills</h4><p><b>Required:</b></p><p>Strong verbal and written communication and presentation skills</p><p>Excellent organizational skills.</p><p>Must be a detail-oriented, collaborative and enthusiastic team player. </p><p>Strong ability to garner consensus on and support for new partnerships and initiatives, particularly when projects rely on participation by multiple internal or external stakeholders. </p><p>Demonstrated ability to solve complex issues and identify creative solutions to assist members and community stakeholders.</p><p>Demonstrated ability to troubleshoot problem areas, recommend effective alternative solutions, and provide optimal customer service for internal and external customers.</p><p>Demonstrates action oriented leadership ability to take on new opportunities and rewarding challenges with a sense of urgency, high energy, and enthusiasm.</p><p>Strong ability to multi-task and meet competing deadlines while maintaining attention to detail and accuracy.</p><p>Strong ability to build effective teams with persuasive skills and ability to motivate others.</p><p>Must be able to work independently or as part of a diverse team while being business-minded as well as empathetic towards members.</p><p>Ability to take initiative and act on anticipated business needs without prompting from management.</p><p>Exceptional customer service skills.</p><p>Strong ability to adapt quickly to a fast-changing environment.</p><p>Advanced proficiency in MS Office including Outlook, Word, Excel, and PowerPoint.</p><p>Strong interpersonal skills and ability to read non-verbal cues with a high level of situational adaptability.</p><p>Ability to make sound decisions with incomplete information.</p><p><b>Preferred:</b></p><p>Knowledge and understanding of the unique needs of the Medi-Cal beneficiary populations within a social service, healthcare, not-for-profit, or government setting. </p><p>Knowledge of public agencies, organizations, and other resources that support Community Resource Center visitors.</p><h4>Licenses/Certifications Required</h4>Cardiopulmonary Resuscitation (CPR) Certified within 120 days of hire.<h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><p><b>Required:</b></p><p>Within 120 days of hire: Cardiopulmonary resuscitation (CPR) and California Mandated Reporter. </p><p>Management of Aggressive Behavior (MOAB), de-escalation techniques training, safe lifting practices training. Emergency Action Plan (EAP).</p><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Required:</b><br>Requires walking, standing to a significant degree, dexterity of hands and fingers to operate a variety of standard office equipment. Requires sitting most of the time, but entails bending/ lifting, pushing and/or pulling of arm or leg controls. The job may require working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible.)</p><p>Travel to offsite locations for work</p><p>Ability to work some evenings and weekends.</p><p><b>Preferred:</b></p><p>Bilingual in one of LA Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese&nbsp;&nbsp; </p><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Job Segment: </strong>                    Behavioral Health, Social Services, Medicaid, Medicare, Relationship Manager, Healthcare, Service, Customer Service                                                    </p>

Lead Community Resource Center

<br><b>Department:</b> Education and Public Program<br><b>Reports to:</b> Director, Education and Public Engagement<br><b>Job Type:</b> Regular – Full Time<br><b>Job Classification:</b> Hourly (Non-exempt)<br><b>Workplace Location:</b> Los Angeles – Academy Museum<br><b>Compensation:</b> $25.03 per hour<br><br><b>Summary/Objective:</b><br>The Specialist, Education will be an essential participant in the conception, planning, and implementation of the Museum’s education programs. This position provides both general and programmatic administrative support for ongoing and frequent education programs. Primary responsibilities include scheduling, maintaining organized files and communications, ordering supplies, tracking expenses against budgets, and providing programmatic support. We are seeking an energetic, responsible, detail-oriented, and highly organized candidate for this role. This position requires at least three (3) days per week onsite. <br>&nbsp;This position is represented by a union.<br><b>Essential Functions of the Job:</b><ul><li>Support the Director, Education and Public Engagement and Education and Public Engagement Department with scheduling meetings, preparing meeting agendas, note-taking, and tracking action items and follow-ups. </li><li>Coordinate office processes, including ordering supplies, budget tracking, processing invoices, and maintaining organized files. </li><li>Support the departmental organization by maintaining a master education program calendar, utilizing tools such as Airtable, Microsoft Outlook calendar, and Dropbox; creating program run-of-shows, handling program-specific logistics, and managing the Museum Education general email inbox.</li><li>Assist with logistical arrangements, including travel coordination for visiting filmmakers, artists, and guests. </li><li>Work collaboratively across departments to ensure effective and efficient communication and processes in support of education programming. </li><li>Help maintain filing systems, records, and attendance data for education and public programs.</li><li>Support programs on an as-needed basis.</li><li>Ensure wide accessibility for programs via accommodations.</li></ul><b>Required Competencies:</b><ul><li>A bachelor’s degree is required; equivalent experience will be considered in lieu of a degree.</li><li>Minimum of 2 years’ experience in an administrative role supporting a department. </li><li>Knowledge of museum education best practices. </li><li>Ability to multitask, manage projects, and move work forward in a timely and efficient manner. </li><li>Intermediate experience with PC’s and Microsoft Office Suite. </li><li>Familiarity with Airtable or similar project management systems.</li><li>Strong organization skills and attention to detail.&nbsp; </li><li>Enjoys working in a collaborative environment and identifies as a team player. </li><li>Ability to work effectively with a variety of contractors, artists, and staff.</li><li>Experience cultivating high-profile speakers.</li><li>Availability to work evening and weekend programs. </li><li>Commitment to diversity, equity, accessibility, and inclusion. </li></ul>&nbsp;<b>Required Vaccination:</b> Full vaccination against COVID-19 is required, including any booster vaccinations as applicable. <b>Exception: Medical and religious accommodations approved by the Office of People &amp; Culture.</b><br><br><b>Benefits:</b><ul><li>Comprehensive medical, dental, and vision coverage.</li><li>Life insurance.</li><li>15 days of PTO, plus company paid holidays.</li><li>Additional time off including summer hours, winter hours, and a cultural floating holiday.</li><li>Paid sick leave.</li><li>Paid parental leave.</li><li>401k retirement plan with a company match.</li><li>Clean Air Commuter Program.</li><li>Employee Assistance Program through CompPsych Guidance Resources.</li><li>Wellness benefits through Cigna Healthcare.</li><li>Free access to 16,000+ online courses through LinkedIn Learning.</li><li>Free Academy membership screenings.</li><li>Free tickets and screenings at the Academy Museum.</li><li>Employee discounts through LifeMart and Working Advantage.</li></ul><br><br>@museumLI<br>&nbsp;                <br>

Academy Of Motion Picture Arts and Sciences

Academy Of Motion Pictures

Specialist, Education

<br>                    ​​​​​<b>Department:</b> Safety and Security<br><b>Reports to:&nbsp;</b>Manager, Safety and Security<br><b>Job Type:</b>&nbsp;Full-time – Regular&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br><b>Job Classification:&nbsp;</b>Hourly (Non-exempt)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br><b>Workplace Location:</b>&nbsp;Los Angeles – Academy Museum<br><b>Compensation:</b>&nbsp;$23.84 per hour<br><br><b>Summary/Objective:</b><br>The&nbsp;Security Operations Center (SOC) Operator is responsible for monitoring equipment and devices that include cameras, security access and anti-theft devices, intrusion, radio communication, and fire life safety systems. You will maintain the daily Security Operations log, report any deviations from normal operations to a supervisor, and&nbsp;dispatch resources to calls for service, emergencies, earthquake recovery, and fire protection measures according to&nbsp;AMMP Security Operations Center procedures. In addition, Security Operations Center Operators may be scheduled to work Safety and Security Associate posts, which involve patrolling the museum on foot and working static posts such as the staff entrance and the museum store.<br><br>This position is hiring for two shifts:<ul><li><b>Day Shift:</b> 6:00 a.m. – 2:30 p.m.</li><li><b>Swing Shift:</b> 2:00 p.m. – 10:30 p.m.</li></ul><br>Both shifts are scheduled Thursday through Monday, with Tuesday and Wednesday off.<br><br><strong>Essential Functions of the Job:</strong><ul><li>Be assigned to a regular SOC post or special post; assignments may change daily and without notice.</li><li>Monitor security surveillance cameras, access control, and art protection systems.</li><li>Answer phones and operate an IP-based telephone system.</li><li>Operate a radio and use multi-channel communications.</li><li>Complete call logging, data entry and provide detailed documentation (e.g., Officer Dispatch, Incident Reporting).</li><li>Provide after-hours operations support.</li><li>Ensure procedures and protocols are in place to effectively respond to incidents, alarms, notifications, and calls.</li><li>Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, and radio systems.</li><li>Ensure all systems within the SOC are functioning properly.</li><li>Evaluate information and respond with the appropriate communication and dispatch procedures.</li><li>Maintain discretion when sensitive and confidential information is revealed.</li><li>Retain and retrieve information in the form of policies, bulletins, verbal reports, and training.</li><li>Remain calm in emergency situations.</li><li>Participate in daily roll call and training.</li><li>When assigned a non-SOC post, the operator will:<ul><li>Maintain high visibility while on assignment.</li><li>Maintain a positive, empathetic, and professional attitude towards guests.</li><li>Patrol assigned areas on foot, conduct security tours assisted by electronic device as assigned to ensure personnel, visitors, building, and exhibitions security.</li><li>Greet visitors, provide information, direction, and other assistance to ensure a positive visitor experience.</li><li>Assist visitors and staff in the safe evacuation from the building. May respond to incidents and emergency calls according to Academy Museum policy.</li><li>Enforce Academy Museum security policies and procedures using good judgment and excellent public relations skills.&nbsp; Refer unresolved concerns or issues to shift supervisor.</li><li>Ensure all scheduled business appointments are verified and properly directed to staff or museum department upon arrival.</li><li>Monitor activity and immediately report any discrepancies observed (e.g., suspicious activity, security breaches, facility and safety hazards, and emergency situations).</li><li>Contact emergency responders, such as police, fire, and/or ambulance personnel, as required.</li></ul></li></ul><br><b>Required Competencies:&nbsp;</b><ul><li>A high school diploma or equivalent certificate of completion.</li><li>1+ years of experience as a Security Operations Center Operator or Control Room Operator required.</li><li>A California BSIS guard card.</li><li>Demonstrated a high level of competency with advanced computer systems (e.g., hardware, software, and networks).</li><li>An average typing speed of 45WPM.</li><li>Demonstrated ability to operate radio, telephone equipment, and/or console monitors.</li><li>Basic working proficiency in operating Security and Mass Communications (e.g., Genetec, Forteco, Guardtek, Everbridge).</li><li>Intermediate proficiency in using MS Word and Excel documents and navigating and using MS Outlook email. &nbsp;</li><li>Flexibility to work various shifts including weekends and holidays.</li><li>A commitment to diversity, equity, accessibility, and inclusion. </li></ul><b>Physical Demands: </b><ul><li>Remain in a stationary position at a computer terminal for an extended period.</li><li>When outside of the operations center, this position requires walking and standing for long periods (up to 7 hours per shift).</li></ul><br><b>Additional Information:</b><ul><li>The interview process may include an assessment designed to provide insight into a candidate's communication and observation skills. </li></ul><br><b>Required Vaccination: </b>Full vaccination against COVID-19 is required, including any booster vaccinations as applicable.&nbsp;<b>Exception: Medical and religious accommodations approved by the Office of People &amp; Culture.&nbsp;</b><br><br><b>Our Benefits:</b><ul><li>Comprehensive medical, dental, and vision coverage.</li><li>15 days of PTO, plus company-paid holidays.</li><li>Additional time off including summer hours, winter hours, and a cultural floating holiday.</li><li>Paid sick leave.</li><li>Paid parental leave.</li><li>401k retirement plan with a company match</li><li>Clean Air Commuter Program</li><li>Employee Assistance Program through CompPsych Guidance Resources.</li><li>Wellness benefits through Cigna Healthcare.</li><li>Free access to 16,000+ online courses through LinkedIn Learning</li><li>Free Academy membership screenings</li><li>Free tickets and screenings at the Academy Museum</li><li>Employee discounts through LifeMart and Working Advantage</li></ul><br>@museumLI                <br>

Security Operations Center Operator

<br><b>Department:</b> Digital Management Services<br><b>Reports to: </b>Director, Digital Management Services<br><b>Job Type: </b>Full-time – Regular&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br><b>Job Classification: </b>Hourly (Non-exempt)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br><b>Workplace Location: </b>Los Angeles – Pickford <br><br><b>Summary/Objective: </b><br>The Digital Archivist supports the DMS team in ensuring the proper preservation and accessibility of the Academy’s time-based media assets. This role plays a key part in maintaining the integrity of these valuable assets by preserving and converting them into multiple formats for viewing and distribution. The position works collaboratively with various Academy teams and DMS staff to uphold archival standards and ensure long-term access to the Academy’s digital collections.<br>This position is represented by a union.<br><b>Essential Functions of the Job:</b><ul><li>Support digital preservation and access by processing time-based media to DMS systems using established ingest workflows and in consultation with Academy and DMS teams.</li><li>Facilitate access to digital collections by responding to access requests from Academy teams and creating mezzanines; identify and deliver media promptly and by deadline. </li><li>Work with the DMS Director and liaise with Film Archive to identify and prioritize at-risk media and coordinate digitization with internal teams and external vendors. Submit invoices to the Director, DMS, and CTO for processing and budget tracking. </li><li>Maintain a steady and consistent flow of ingests by assisting in troubleshooting workflow issues in partnership with DMS staff and vendors.</li><li>Promote user satisfaction by evaluating help desk tickets; interact with and respond to users to understand obstacles and technical issues, and work cooperatively toward resolutions. </li><li>Collaborate with the DMS team on data governance and participate in system and process improvements while contributing to system documentation, including enhancing documentation of procedures and workflows. </li><li>Improve the quality and effectiveness of DMS systems through testing and helping with staff training and support. </li><li>Ensure department coverage by providing back-up for Digital Archivists and other members of the DMS team.</li></ul><b>Required Competencies: </b>&nbsp;<ul><li>2+ years of experience in web-based database applications, including basic and advanced searching, and metadata creation in collection management and digital asset management systems.</li><li>Understanding of a variety of digital file formats with a particular emphasis on digital video and audio, including video codecs and transcoding processes.</li></ul><ul><li>Experience in web-based database applications, including basic and advanced searching, and metadata creation in collection management and digital asset management systems. </li><li>Highly organized to effectively perform varied duties, track multi-stage ingest processes, and coordinate cross-functional projects with tight deadlines and budget constraints.</li><li>Collaborative and user-focused approach to working with internal teams, including excellent written and verbal communication skills interacting with staff with varying technical skills. </li><li>Creative approach to problem-solving to improve processes and workflows, troubleshoot technical issues, and facilitate department goals. &nbsp;&nbsp;</li><li>Strong interest in digital preservation, including digitization requirements, content auditing, fixity checks, and file format longevity. </li><li>Background in cinema and filmmaking or film archives. </li></ul><b>Preferred Qualifications:</b><ul><li>An advanced degree in digital media, film production, or digital preservation preferred.</li><li>Knowledge of a wide range of moving image and non-moving image file formats, quality and file size specifications, and lossless and lossy compression schemes (.TIF, DCP, ProRes).</li><li>Meticulous attention to detail updating database records with thoroughness and accuracy, tracking ingest processes and coordinating digitization logistics. </li><li>Writing skills to document workflows and create procedures and manuals that are clear and easy to understand for a variety of audiences. </li><li>Awareness of technological advances in digital media, including new file formats, compression tools, and workflow solutions.</li><li>Experience with Axiell Collections and/or OpenText Media Management.</li></ul><b>Required Vaccination: </b>Full vaccination against COVID-19 is required, including any booster vaccinations as applicable. <b>Exception:</b><b>Medical and religious accommodations approved by the Office of People &amp; Culture.</b><br><br><b>Hybrid Requirement: </b>All Academy positions require a minimum of 2 days per week of in-person work at an Academy Location. <b>Exceptions: Positions requiring daily in-person presence (ex., Front-line staff, staff who need to deal with materials on-site, etc.) and medical and religious accommodations approved by the Office of People &amp; Culture.</b><br><br><b>Compensation: </b>The expected salary range for this role is $31.25 - $32.69 per hour. The actual base pay offered will be determined by factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case-by-case basis.<br><br><b>Benefits:</b><ul><li>Comprehensive medical, dental, and vision coverage.</li><li>15 days of PTO, plus company-paid holidays.</li><li>Additional time off including summer hours, winter hours, and a cultural floating holiday.</li><li>Paid sick leave.</li><li>Paid parental leave.</li><li>401k retirement plan with a company match</li><li>Clean Air Commuter Program</li><li>Employee Assistance Program through CompPsych Guidance Resources.</li><li>Wellness benefits through Cigna Healthcare.</li><li>Free access to 16,000+ online courses through LinkedIn Learning</li><li>Free Academy membership screenings</li><li>Free tickets and screenings at the Academy Museum</li><li>Employee discounts through LifeMart and Working Advantage</li></ul><br><br><br>#LI-DNI                <br>

Digital Archivist

<br><strong>Department: </strong>Awards Productions and Events<br><strong>Reports to: </strong>Chief Oscars Officer<br><strong>Employment Type:</strong> Full-Time/Exempt<br><strong>Location: </strong>8949 Wilshire and Museum<br><strong>Compensation: </strong>$105,000.00 – $115,000.00<br><br><strong>Summary/Objective:</strong><br>The Academy of Motion Picture Arts and Sciences seeks a dynamic and experienced Director, Talent Relations to lead talent engagement and management across high-profile programs and events for the Academy, Academy Foundation, Academy Museum, and the Oscars®. This role is responsible for cultivating and maintaining professional relationships with filmmakers, artists, including Academy members and industry leaders, to ensure their participation enhances the mission-driven work of the Academy.<br><br>The Director will collaborate across departments with internal teams and external partners to secure talent for film programs, public events, and educational initiatives, including support for the Oscars®. The ideal candidate is a strategic thinker, an exceptional communicator, and an experienced relationship builder with a deep respect for filmmakers and artists, as well as an understanding of the fast-paced, high-profile environment in which the Academy operates.<br><br><strong>Essential Functions of the Job:</strong><ul><li>Oversee talent relations across the Academy -leading outreach efforts. </li><li>Secure and manage participation of filmmakers and artists for Museum exhibitions, public screening programs, and signature events such as the Student Academy Awards, Sci Tech Awards, and Oscars-related events. </li><li>Collaborate with internal teams, including event production, marketing and communications, curatorial, programming and education, member relations, and digital to align talent appearances with institutional goals.</li><li>Serve as a liaison between Academy-wide events and high-profile talent, their representatives, studios, and partners – working collaboratively with internal teams to support and fulfill requirements necessary for each event and program.</li><li>Guide and support talent engagement for year-round programs, including educational initiatives, global outreach, and community engagement.</li><li>Manage a team of direct reports and work with external consultants and vendors, oversee talent tracking reports, agendas, and update documents for leadership. </li><li>Oversee, manage, and train teams involved with talent outreach, onsite experience, and logistics at Academy-wide events. </li><li>Maintain comprehensive and up-to-date knowledge of the entertainment landscape, including emerging talent and cultural trends.</li></ul><strong>Required Competencies:</strong><ul><li>A minimum of 6 years’ experience is required in talent relations, publicity, artist management, cultural and/or nonprofit, or a related field within the film, media, or arts industries.</li><li>A bachelor's degree is preferred but not required. </li><li>Must have at least 3 years of people management experience, including direct oversight of staff performance management and professional development. </li><li>Established network of professional contacts and relationships with artists and industry representatives, with knowledge of global talent strategy, preferably within the entertainment industry. </li><li>Strong project management skills with the ability to lead multiple programs simultaneously.</li><li>Exceptional interpersonal and communication skills, with a high level of discretion.</li><li>Intermediate proficiency in MS Office Suite and various electronic communication tools. </li><li>Experience working on live events, red carpet moments, and high-stakes talent engagements preferred.</li><li>Proven ability to work collaboratively in a professional work environment and diplomatically with internal teams and external stakeholders. </li><li>A passion for film, history, and advancing the Academy’s mission to inspire imagination and connect the world through cinema.</li><li>Availability to work evenings and weekends, as needed, for events and programming.</li><li>A commitment to diversity, equity, accessibility, and inclusion. </li></ul><b>Required Vaccination:</b> Full vaccination against COVID-19 is required, including any booster vaccinations as applicable. <b>Exception: Medical and religious accommodations approved by the Office of People &amp; Culture.</b><br><br><b>Benefits:</b><ul><li>Comprehensive medical, dental, and vision coverage.</li><li>Life insurance.</li><li>15 days of PTO, plus company-paid holidays.</li><li>Additional time off, including summer hours, winter hours, and a cultural floating holiday.</li><li>Paid sick leave.</li><li>Paid parental leave.</li><li>401k retirement plan with a company match.</li><li>Clean Air Commuter Program.</li><li>Employee Assistance Program through CompPsych Guidance Resources.</li><li>Wellness benefits through Cigna Healthcare.</li><li>Free access to 16,000+ online courses through LinkedIn Learning.</li><li>Free Academy membership screenings.</li><li>Free tickets and screenings at the Academy Museum.</li><li>Employee discounts through LifeMart and Working Advantage.</li></ul><br><br>#LI-DNI                <br>

Director, Talent Relations

<p><b>Salary Range:&nbsp;</b>&nbsp;$105,267.00&nbsp;(Min.) -&nbsp;$139,478.00&nbsp;(Mid.) -&nbsp;$173,689.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Salesforce Business and Technical Design Analyst II focuses in satisfying business requirements &amp; business process flows while participating in the development and software delivery of Salesforce Customer Relationship Management (CRM) solutions for L.A. Care. This position participates in full software development life cycle from UI/ UX and technical design to development, testing and deployment of the client solution on Salesforce platform leveraging, fully Salesforce out-of-the-box capabilities. This position may use APEX and Visualforce to create unique customer-based solutions, and participate in the estimation and timeline processes. </p><h4>Duties</h4><p>Understand and translate business requirements, business process flows etc. to software oriented solutions based upon Salesforce architecture.</p><p>Analyze the business processes and data requirements to come up with mockups. Document current baselines, collect new requirements, and write user stories, storyboards and future state.</p><p>Leverage out-of-the-box Salesforce UI/UX and functions and features.</p><p>Participate in translating business requirements to solutions on the Salesforce platform. Provide thought leadership to influence business logic to improve user experience/ interfaces, navigation, and design.</p><p>Interview, investigate and probe through multiple layers to better understand business drivers and conditions. Participate in the business process redesign and documentation. Actively participate in the development of detailed design structure after understanding the design requirements.</p><p>Actively participate in the translation of engineering/ technical realities into simple terms for non-technical stakeholders. Provide such translation, adjusting the level of detail depending on the audience. Act as the interface between the team and the management. </p><p>Communicate, both written and verbally, with business end users and team members in order to deliver high quality UI/UX and capabilities in Salesforce. Act as a technical analyst to evaluate, assess, coordinate and verify development work. Provide a clear example of technical excellence and productivity.</p><p>Participate in developing APEX and Visualforce code.</p><h4>Participate in developing and delivering Web solutions using HTML, JavaScript, CSS. </h4><h4>Understand technical requirements and implement solutions leveraging Salesforce native functionality based upon in-depth understanding of Salesforce object model and architecture. Identify new opportunities for improvement, define solution capabilities. Propose best practices &amp; standards for the project and work with team members for implementation.</h4><h4>Deliver Lightning components and customizations.</h4><h4>Duties Continued</h4><h4>Configure workflows and approvals processes, create test classes and deployment sets. Work with Quality Assurance Testing team to verify test cases and assist business unit. Work with project teams to ensure</h4><h4>the testing approach is sound and appropriately executed in all SDLC phases and across all Salesforce based apps and systems interfaces. Provide inputs into roadmap planning, system investments and operations performance.</h4><h4>Participate in creating SOAP/REST web services for integration.</h4><h4>Perform data integration and/or migration.</h4><h4>Collaborate with team members to identify processes and raise concerns about dependencies or impacts. Work with SOA Bus (Oracle Bus).</h4><h4>Work with ETL (Extract, Transform Load) tools such as Informatica. </h4><h4>Perform other duties as assigned.</h4><h4>Education Required</h4>Bachelor's Degree in Computer Science or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4><h4>Experience</h4><p><b>Required:</b></p><p>At least 6 years of Information Technology experience with 4 years of Salesforce experience.</p><p>Experience in the concepts and methodologies of enterprise and application architecture.</p><p>Experience in back-end development of Salesforce including but not limited to design of data models, a strong knowledge of SOQL, and usage of web technologies.</p><p>Experience with configuration and customization.</p><p>Must have Apex/Visualforce Experience.</p><p>Broad understanding of technologies and experience in implementation methodologies, software development life cycle process, and project management.</p><p><b>Preferred:</b><br>Service Cloud experience.</p><h4>Skills</h4><p><br><b>Required:</b></p><p>Knowledge of Information Technologies (Databases, Business Intelligence, Infrastructure, Networks, Web and Integration software).</p><p>Excellent planning and organization, project management and time management skills.</p><p>Exceptional written, verbal and presentation skills for both business and technically oriented communications with the ability to create appropriately high quality documentations to effectively convey goals and initiatives to staff and management.</p><p>Comprehensively understand the roadmap and work with project /program management to prioritize the work.</p><p>Knowledge of the vendor market and possess existing relationships.</p><p>Must have Lightning knowledge.</p><p>Must understand the technical details of the overall project.</p><p>Familiar with enough detail to catch inconsistencies to enable sound decisions.</p><h4>Licenses/Certifications Required</h4>Salesforce Certified AdministratorSalesforce Certified Platform Developer ISalesforce Certified Platform App Builder<h4>Licenses/Certifications Preferred</h4>Salesforce Certified Community Cloud ConsultantSalesforce Certified Sales Cloud ConsultantSalesforce Certified Service Cloud ConsultantSalesforce Certified Platform Developer II<h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Relationship Manager, Customer Service                                                    </p>

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