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<h3>Job Description:</h3>Note: Fidelity will not provide immigration sponsorship for this position.Fidelity Investments is seeking an exceptional technology leader to join our Enterprise Infrastructure &amp; Operations (EI&amp;O) business unit as the Director of Systems Services and Support within the Electronic Data Transmissions (EDT) team. This is a high-impact leadership role focused on transforming how client and participant data flows into and out of Fidelity’s systems.The RoleAs Director of Systems Services and Support, you will lead a team of talented engineers and technologists in evolving Fidelity’s legacy file transfer platform into a modern, resilient, and scalable solution. You will be instrumental in shaping the architectural direction, driving operational excellence, and fostering a culture of innovation and continuous improvement.This role requires a people-first leader with a strong technical foundation, capable of navigating complex systems while building trusted relationships across internal and external stakeholders. You will have daily opportunities to influence business outcomes and make a meaningful impact on Fidelity’s data ecosystem.Key Responsibilities:<ul><li>Lead the transformation of Fidelity’s legacy file transfer environment into a modern, cloud-ready platform.</li><li>Drive the development of self-service capabilities and automation to improve scalability and reduce operational friction.</li><li>Collaborate with architecture, engineering, and business partners to define and execute strategic technology roadmaps.</li><li>Ensure operational excellence through proactive monitoring, incident management, and continuous improvement.</li><li>Build and mentor a high-performing team, fostering a culture of accountability, innovation, and collaboration.</li><li>Engage with internal and external stakeholders to understand needs, resolve issues, and deliver value.</li></ul>The Expertise You Have and The Skills You Bring<ul><li>Proven experience in leading large-scale systems engineering or infrastructure modernization initiatives.</li><li>Strong technical background with hands on experience in data transmission technologies, file transfer protocols, and cloud-native infrastructure.</li><li>Excellent communication and relationship-building skills across technical and non-technical audiences.</li><li>Experience managing and developing high-performing teams.</li><li>Release management and on-call production support experience.</li><li>Automation, batch, and data support experience using JCL, TSO, SQL, ISPF, Control-M, and Python</li><li>Demonstrated success in driving operational transformation and process automation.</li><li>Familiarity with IBM mainframe, distributed application architecture, and CSP services</li><li>Strategic thinker with a bias for action and a passion for delivering business impact through technology.</li></ul>The TeamThe EDT team serves as the primary gateway for a wide range of client and participant data exchanges. EDT works closely with client-facing business teams, technology support teams, and third parties to configure, support, and maintain ~20k file transmissions on behalf of Fidelity’s Workplace Investing business unit. The team has presences in multiple US locations and in India. Our mission is to deliver scalable, secure, and frictionless data transmission capabilities through self-service tools and automation. We are also responsible for the modernization and maintenance of Fidelity’s file transfer infrastructure.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Director, Systems Services and Support

<h3>Job Description:</h3>Director, Product Management (Fidelity Private Shares) We are seeking a product manager to join the growing product team for Fidelity’s private company equity management platform, Fidelity Private Shares, within Fidelity Labs. We are passionate about what we do and build products that tackle real world complexity. Our team delivers innovative technology, robust industry experience and expertise, and seamless service to our customers. As Product Manager, you’ll apply your expertise to creating solutions that will change how startups, lawyers, and investors think about managing company ownership. In this key role, you will influence the broader strategic decisions and roadmaps, ensure alignment of development work through ongoing planning and prioritization, iteration, and innovation, and bring teams together to drive results.You’ll be responsible for a range of Product Management activities, including:<ul><li>Synthesize product feedback, market trends, and research into clear product requirements </li><li>Research regulations, best practices, and other subject matter to inform product requirements and definition </li><li>Define features and create product specification documentation</li><li>Consult with technical team to assess feasibility, clarify use cases, and guide development of features and enhancements </li><li>Draft or review product content for accuracy and comprehension</li><li>Conduct product acceptance testing and validation </li><li>Communicate release information to sales, marketing &amp; support teams</li></ul>The Expertise and Skills You Bring <ul><li>Background in equity management, stock plan administration, corporate law, venture capital, or related field</li><li>Familiarity with startup and private company ecosystem</li><li>10+ years of work experience</li><li>Bachelor’s degree or higher (or equivalent practical experience)</li><li>Strong communication and ability to make complex concepts accessible</li><li>Motivation to work collaboratively to drive product initiatives from idea to market</li><li>Adaptable and able to manage multiple priorities</li><li>High degree of self-motivation and natural curiosity to learn new things</li></ul>The Team Fidelity Labs is Fidelity Investments’ in-house fintech incubator with a mission to build new businesses to drive growth for Fidelity. Fidelity Labs is a dynamic workplace that combines the best parts of startup life—building new technology, adapting quickly, and moon-shot ambition—with the scale and stability of an industry leader. Learn more at <a href="https://labs.fidelity.com/" target="_blank">labs.fidelity.com</a>. Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation. The base salary range for this position is $110,000-222,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Information Technology

Director, Product Management

The Service Technician Level II (Service Technician – Make Ready) maintains the physical condition and appearance of the community. This position is accountable for identifying problems, completing service requests, and making repairs in order to maintain the material and aesthetic condition of the community. The Service Technician Level II works in accordance with operating and safety standards, ensuring requests and repairs are made in a reliable, timely manner. Anticipates and evaluates potential problems. This position strives to maintain the highest level of attention to the operational needs of the community.Essential Functions/Responsibilities<ul><li>Assist in organizing and performing general duties, preventative maintenance, and repairs consistent with Mill Creek Residential operating and safety standards&nbsp;</li><li>Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed&nbsp; units for the highest quality of work and superior presentation</li><li>Routinely perform duties to restore apartments to “make ready” status\</li><li>Respond to problems with successful repairs: HVAC, electrical, plumbing, appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting, drywall, pools, spa and water features, and trash management systems</li><li>Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects</li><li>Respond to resident requests in a timely manner, delivering excellent customer service</li><li>Promote safe work practices among on-site team</li><li>Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations</li><li>Address and complete all other duties as assigned</li><li>Embody the Mill Creek mission, values and brand promise in all that he or she does</li></ul>Education and/or Experience<ul><li>High School diploma or equivalent (GED) preferred</li><li>1-3 years’ experience performing maintenance duties</li><li>Multi-Family maintenance experience helpful</li><li>HVAC and CPO certification preferred</li></ul>Skills/Specialized Knowledge<ul><li>Capacity to read, write, and speak English, such as, the ability to read and receive and all work instructions, service requests, comprehension of required trainings, understand labels on containers, and verbally communicate with associates, residents and vendors; complete required paperwork on own.</li><li>Accurately take measurements and perform basic arithmetic</li><li>General computer skills in Microsoft Office and property management based software</li><li>Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment and safety devices</li><li>Safely use chemicals, paint, and general cleaning supplies\</li><li>Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart</li></ul>About the Benefits of joining the Mill Creek Team<ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul>JobFamilyProperty Management - Onsite: MultifamilyJobFunctionNon OverHeadPayTypeHourly

Mill Creek Residential

Service Technician II - Ardan

The Service Manager maintains the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards. This positions is responsible for leading routine work and preventative maintenance of physical features of the building(s), including, but not limited to, HVAC, electrical, plumbing, carpentry, major appliances and amenities. He or she anticipates and evaluates potential problems then proactively leads the development and execution of plans to counter challenges. The Service Manager consistently strives to maintain the highest level of attention to the operational needs of the community. Reports to: (General) Community Manager has primary authority and works with the Service Manager to determine the exact "day-to-day" duties. Decisions will take into account the Service Manager's skills, experience, career goals, and how the individual best fits the working requirements of the community. May oversee Service Technicians Level I, II with the responsibility for scheduling work assignments and training.Essential Functions/Responsibilities<ul><li>Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects. Prioritize the repair of unsafe conditions</li><li>Monitor a sufficient inventory of tools, supplies, spare parts for common issues and emergency situations</li><li>Schedule and perform routine preventive maintenance on all appropriate equipment and tools&nbsp;</li><li>Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed &nbsp;units for the highest quality of work and superior presentation, adhering to the timetable</li><li>Respond to resident requests in a timely manner, delivering excellent customer service</li><li>Maintain accurate records of preventive maintenance, service requests (received and completed), expenditures, apartment make-ready status, jobs in progress, etc.</li><li>Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer clean-outs, and prepare maps indicating same</li><li>Oversee work of internal and external vendors and maintenance service suppliers</li><li>Collaborate with the General Manager and/or Community Manager in hiring, training, daily supervision, evaluation, and counseling of the service team</li><li>Assist in creating schedules for Service Technicians, Housekeepers, Porters, and Groundskeepers</li><li>Work with the Community Manager to develop, implement, and manage programs intended to control maintenance expenses</li><li>Assist in the preparation of maintenance budgets and safety meetings. Ensure any required MSDS sheets are available to service staff before leading a meeting</li><li>Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated to associates, such as, but not limited to, company operating and safety standards. Promote safe work practices among on-site team</li><li>Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations</li><li>Address and complete all other duties as assigned</li><li>Embody the Mill Creek mission, values and brand promise in all that he or she does</li></ul>Associate Management and Development<ul><li>Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations</li><li>Empower, engage and develop associates to achieve great performance and desired business outcomes</li><li>stablish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members</li><li>Manage performance of subordinates. &nbsp;Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates</li><li>Support associate development. &nbsp;Provide targeted training and growth opportunities</li><li>Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto</li><li>Address and complete all other duties as assigned</li></ul>Education and/or Experience<ul><li>High School diploma or equivalent (GED) preferred</li><li>5+ years maintenance technician work or related experience</li><li>HVAC Certification required</li><li>CAMT preferred</li><li>CPO preferred</li><li>Multi-family housing experience helpful</li></ul>Skills/Specialized Knowledge<ul><li>Capacity to read, write, and speak English, as demonstrated by clear and concise written and verbal communication, such as, but not limited to, the ability to read service requests, understand labels on containers, and verbally communicate with associates, residents and vendors. Bi-lingual a plus</li><li>Accurately take measurements and perform basic arithmetic</li><li>General computer skills in Microsoft Office and property management based software</li><li>&nbsp;Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, motors, pumps, compressors, blowers, electric and hand powered augers, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment, safety equipment, etc.</li><li>Frequently use measuring devices, such as, but not limited to, voltmeters, ohmmeters, testing meters, PH tests, etc.</li><li>Safely work with chemicals, paint, and general cleaning supplies</li><li>Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart</li></ul>About the Benefits of Joining the Mill Creek Team<ul><li>Competitive compensation</li><li>Comprehensive medical, dental, and vision</li><li>Employer-sponsored short- and long-term disability, life, and AD&amp;D insurance</li><li>401(k) with employer matching</li><li>Paid time off benefits: vacation, sick time, holidays</li></ul>JobFamilyProperty Management - Onsite: MultifamilyJobFunctionNon OverHeadPayTypeHourly

Service Manager-Modera Frisco Square

The Leasing Consultant position is the primary point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing Consultant will guide prospects in choosing new and exciting homes. This position will support residents throughout the lifecycle of their residency.Essential Functions/ResponsibilitiesSales and Marketing<ul><li>Warmly greet prospective residents and create a personal connection while determining needs and preferences</li><li>Professionally present the community and apartments along with specific features and benefits</li><li>Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner</li><li>Manage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not lease</li><li>Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors</li><li>Answer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.)</li><li>Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily</li><li>Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition</li><li>Share promotional ideas and events for marketing timeline</li><li>Assist in Social Media advertising as directed by the Manager</li><li>Assist in the preparation of move-ins such as walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager</li><li>Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents</li><li>Address and complete all other duties as assigned</li></ul>Customer Service<ul><li>Understand and support the customer experience vision for Mill Creek Residential</li><li>Communicate service guarantees and customer service standards to prospective and current residents</li><li>Take ownership to personally address and resolve customer concerns in a timely professional manner</li><li>Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers</li><li>Contribute ideas for improving resident satisfaction to the Community Manager</li><li>Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention</li><li>Accept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfied</li><li>Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager</li><li>Address and complete all other duties as assigned</li><li>Embody the Mill Creek mission, values and brand promise in all that he or she does</li></ul>Operational Standards<ul><li>Complete all new lease and renewal paperwork, including related addendums</li><li>Attend any training classes/meetings as required or recommended by management</li><li>Update daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc., and provide information to the Community Manager</li><li>Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily</li><li>Post Craigslist ads daily to generate traffic</li><li>Strive for a 25% conversion ratio of tours to new leases through effective selling and follow through skills</li><li>Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates</li><li>Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations</li><li>Address and complete all other duties as assigned</li></ul>Education and/or Experience<ul><li>High School diploma or equivalent (GED) preferred</li><li>Commitment to, and passionate for, providing outstanding customer service</li><li>Strong communication skills (written and verbal)</li><li>Multi Family or related property management experience, retails sales or hospitality experience</li></ul>Skills/Specialized Knowledge<ul><li>Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication</li><li>Ability to take ownership of resident issues and/or concerns and come to a resolution</li><li>In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community</li><li>Continuous research of area competitors such as pricing, amenities, features etc.</li><li>Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software</li><li>Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division</li><li>Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices</li><li>Capable of travelling between two or more communities, if necessary</li><li>Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked</li></ul>About the Benefits of joining the Mill Creek Team<ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul>JobFamilyProperty Management - Onsite: MultifamilyJobFunctionNon OverHeadPayTypeHourly

Leasing Consultant - Ardan

Leasing Consultant - Modera Frisco Square

At Mill Creek Residential, “great” is our starting point. &nbsp;Wonderful and creative things happen when we work hard, smart and together.&nbsp; The Community Manager for single family rentals drives financial performance, operational and leasing excellence, and delivers outstanding customer service at one or more communities. Provides leadership and management for the community operations and maintenance teams. This position is responsible for setting performance standards and coaching, developing, and empowering associates towards achievement of desired business outcome. Reports to: Vice President/Regional/Senior Community Manager has primary authority and works with the Community Manager to determine the exact "day-to-day" duties. Decisions will take into account the Community Manager’s skills, experience, career goals, and how the individual best fits the working requirements of the community.&nbsp;Essential Functions/ResponsibilitiesFinancial Performance • &nbsp; &nbsp;Manage financial aspects of operations for the assigned community (or communities) that contribute to the business goals.&nbsp; • &nbsp; &nbsp;Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value • &nbsp; &nbsp;Oversee pricing and occupancy strategies • &nbsp; &nbsp;Assist in preparation of community budget • &nbsp; &nbsp;Provide thorough and strategic monthly reforecast, monthly operating report, and executive summary of operations • &nbsp; &nbsp;Review and approve, or submit for approval, all contracts within the limits defined by MCR budget authority levels • &nbsp; &nbsp;Anticipate and communicate significant departures from the budget immediately and in accordance with the company policy and standards • &nbsp; &nbsp;Partner with community Service Manager to review and recommend capital improvements and capital programs for expense reduction • &nbsp; &nbsp;Address and complete all other duties as assignedSales and Marketing • &nbsp; &nbsp;Oversee sales, lease renewals, move-in and move-out process • &nbsp; &nbsp;Oversee administration and completion of the resident renewal program, move-in and move out process • &nbsp; &nbsp;Maintain accurate and in-depth knowledge of community inventory, pricing and availability as well as general knowledge of competitors&nbsp; • &nbsp; &nbsp;Foster a thorough understanding of the community’s competitive environment in a submarket and adjust operating strategy accordingly • &nbsp; &nbsp;Participate in Revenue Management calls when applicable • &nbsp; &nbsp;Address and complete all other duties as assignedOperating Standards • &nbsp; &nbsp;Ensure community (communities) maintain brand standards including property presentation, marketing, office and model appearance and associate appearance. &nbsp;Inspect what you expect.&nbsp; • &nbsp; &nbsp;Review and analyze operations reports to track community performance and understand the impact of local economic conditions on community operations • &nbsp; &nbsp;Ensure community is compliant with all applicable MCR and Partner (where applicable) procedures and all federal, state and local laws, specifically Fair Housing regulations at the community level • &nbsp; &nbsp;Partnering with Service Manager, recommend capital improvements for community • &nbsp; &nbsp;Manage contracts with 3rd party service providers • &nbsp; &nbsp;Address and complete all other duties as assigned • &nbsp; &nbsp;Partner with construction teams for acceptance walks and complete transition and handoff of home process as they are delivered on new development communitiesAssociate Management and Development • &nbsp; &nbsp;Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations • &nbsp; &nbsp;Empower, engage and develop associates to achieve great performance and desired business outcomes.&nbsp; • &nbsp; &nbsp;Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members • &nbsp; &nbsp;Manage performance of subordinates. &nbsp;Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates • &nbsp; &nbsp;Support associate development. &nbsp;Provide targeted training and growth opportunities • &nbsp; &nbsp;Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto • &nbsp; &nbsp;Address and complete all other duties as assignedEducation and/or Experience • &nbsp; &nbsp;High School diploma or equivalent (GED), Bachelor’s degree or related experience preferred&nbsp; • &nbsp; &nbsp;3-5 years of multi-family, single family rental, built to rent, or related property management experience or equivalent experience • &nbsp; &nbsp;2 years supervisory experience&nbsp; • &nbsp; &nbsp;Commitment to, and passion for, providing outstanding customer service • &nbsp; &nbsp;Strong communication skills (written and verbal)Skills/Specialized Knowledge • &nbsp; &nbsp;Manage community performance including financial performance, customer service, sales, communications, marketing, negotiation, crisis management and staffing • &nbsp; &nbsp;Analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation and effective expense management • &nbsp; &nbsp;Ability to set clear objectives and define success for individuals and the team. Establish team accountability and lead team to achieve desired business outcomes • &nbsp; &nbsp;Supervise subordinates and provide feedback and coaching resulting in improved performance • &nbsp; &nbsp;Exercise professional judgment to take ownership of and resolve issues and problems with residents and associates diplomatically and without becoming adversarial and losing your temper • &nbsp; &nbsp;Ability to clearly communicate, speak, read and write in English as demonstrated by clear and concise written and verbal communication • &nbsp; &nbsp;Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software • &nbsp; &nbsp;Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division • &nbsp; &nbsp;Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices • &nbsp; &nbsp;Capable of travelling between two or more communities, if necessary • &nbsp; &nbsp;Report to work on time, work assigned schedules (including weekends) and accurately document/verify time workedAbout the Benefits of Joining the Mill Creek Team • Competitive compensation • Comprehensive medical, dental, and vision • Employer-sponsored short- and long-term disability, life, and AD&amp;D insurance • 401(k) with employer matching • Paid time off benefits: vacation, sick time, holidaysJobFamilyProperty Management - Onsite: Single Family RentalJobFunctionNon OverHeadPayTypeSalary

Community Manager - SFR - Amavi Celina

At Mill Creek Residential, “great” is our starting point. Wonderful and creative things happen when we work hard, smart and together. The Community Manager – Unassigned position is based upon an amalgam of the Sr. Community Manager, Community Manager, and Assistant Community Manager job descriptions. &nbsp;This position drives financial performance, operational and leasing excellence, and delivers outstanding customer service while working at multiple communities throughout a portfolio. This associate also provides leadership and management for the community operations and maintenance teams, specifically for identified stretches of time in an effort to assist the permanent community team members through brief periods of short-staffing levels or when a Community Manager or Assistant Community Manager is not in the office fulfilling those roles. &nbsp;The associate should expect to be traveling every week worked throughout the year. This position is responsible for setting performance standards and coaching, developing, and empowering associates towards achievement of desired business outcome. &nbsp; The role will be considered for any/all communities within the given portfolio, and may be called upon to work outside of the designated portfolio if need arises and schedules permit. &nbsp;Communities operating at all points in the lifecycle from Lease-Up to Disposition should be expected and prior experience working with various community types and status is preferred. &nbsp;This may include large communities up to/exceeding 500 units, communities with a high degree of difficulty, lease-up or renovations, Due Diligence assistance and/or multi-site responsibility. The Community Manager - Unassigned may also function as part of expanded work groups when necessary. Reports to: This position reports to a Vice President of Property Management directly for all purposes related to their career path, oversight, scheduling and any other assignments. &nbsp;Once the Community Manager – Unassigned has a scheduled term at a specific community, the daily oversight and operational leadership for that term will come from the Regional Manager or Area Vice President who directly oversees the community at which the assignment is made. &nbsp;Work-related decisions will take into account the Community Manager Unassigned’ s skills, experience, schedule, and how the individual best fits the working requirements of the community during each assignment. If, for any reason, the region or portfolio in which this associate is based does not have an available assignment then there are several potential outcomes for a variety of time periods. &nbsp;The Community Manager – Unassigned may be asked to travel to assist in regions outside of their primary area, or may be asked to work on specific projects or initiatives for the company as a property management overhead associate. &nbsp;Essential Functions/Responsibilities Financial Performance<ul><li>Manage financial aspects of operations for the assigned community (or communities) that contribute to the business goals</li><li>Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value</li><li>Oversee pricing and occupancy strategies</li><li>Assist in preparation of community budget</li><li>Provide thorough and strategic monthly reforecast, monthly operating report, and executive summary of operations</li><li>Review and approve, or submit for approval, all contracts within the limits defined by MCR budget authority levels</li><li>Anticipate and communicate significant departures from the budget immediately and in accordance with the company policy and standards</li><li>Partner with community Service Manager to review and recommend capital improvements and capital programs for expense reduction</li><li>Address and complete all other duties as assigned</li></ul>Sales and Marketing<ul><li>Oversee sales, lease renewals, move-in and move-out process</li><li>Oversee administration and completion of the resident renewal program, move-in and move out process</li><li>Maintain accurate and in-depth knowledge of community inventory, pricing and availability as well as general knowledge of the competitors</li><li>Foster a thorough understanding of the community’s competitive environment in a submarket and adjust operating strategy accordingly</li><li>Participate in Revenue Management calls when applicable</li><li>Address and complete all other duties as assigned</li></ul>Operating Standards<ul><li>Ensure community (communities) maintain brand standards including property presentation, marketing, office and model appearance and associate appearance. Inspect what you expect.</li><li>&nbsp;Review and analyze operations reports to track community performance and understand the impact of local economic conditions on community operations</li><li>Ensure community is compliant with all applicable MCR and Partner (where applicable) procedures and all federal, state and local laws, specifically Fair Housing regulations at the community level</li><li>Partnering with Service Manager, recommend capital improvements for community</li><li>Manage contracts with 3rd party service providers</li><li>Address and complete all other duties as assigned</li></ul>Associate Management and Development<ul><li>Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations</li><li>Empower, engage and develop associates to achieve great performance and desired business outcomes</li><li>Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members</li><li>Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates</li><li>Support associate development. Provide targeted training and growth opportunities</li><li>Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto</li></ul>Education and/or Experience<ul><li>High School diploma or equivalent (GED), Bachelor’s degree or related experience preferred</li><li>5 years of progressive responsibility in multi-family, hospitality or retail industry</li><li>3 years multi-family or related property management experience in a management role</li></ul>Skills/Specialized Knowledge<ul><li>Commitment to, and passion for, providing outstanding customer service</li><li>Manage community performance including financial performance, customer service, sales, communications, marketing, negotiation, crisis management and staffing</li><li>Capability to adjust quickly to changing work environments and operational roles</li><li>Ability to regularly travel to all communities within a portfolio with the expectation that no two weeks may be the same location or responsibilities</li><li>Analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation and effective expense management</li><li>Ability to set clear objectives and define success for individuals and the team. Establish team accountability and lead team to achieve desired business outcomes</li><li>Supervise subordinates and provide feedback and coaching resulting in improved performance</li><li>Exercise professional judgment to take ownership of and resolve issues and problems with residents and associates diplomatically and without becoming adversarial and losing your temper</li><li>Clearly communicate, speak, read and write in English as demonstrated by clear and concise written and verbal communication</li><li>Computer skills including Microsoft Word and Excel. Property management software including Entrata, Yardi and Revenue Management Software preferred</li><li>Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division</li><li>Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices</li><li>Capable of travelling between two or more communities, if necessary</li><li>Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li></ul>About the Benefits of Joining the Mill Creek Team<ul><li>Competitive compensation</li><li>Comprehensive medical, dental, and vision</li><li>Employer-sponsored short- and long-term disability, life, and AD&amp;D insurance</li><li>401(k) with employer matching</li></ul>JobFamilyProperty Management - Onsite: MultifamilyJobFunctionNon OverHeadPayTypeSalary

Community Manager-Modera Trailhead

At MCRT the Superintendent is responsible for coordinating and supervising all phases of the field work performed by subcontractors and vendors in constructing high density residential and mixed use. The position reports to the General Superintendent or Vice President of Construction. This position works directly with the Project Manager and other MCRT team members in ensuring the timely and safe completion of projects and delivery of high quality product..Essential Functions/Responsibilities<ul><li>Supervises and directs the efforts of MCRT Assistant Superintendents, Punch Carpenters and Laborers.</li><li>Develops and maintains working relationships with the project’s building officials and inspectors and is responsible for scheduling all required jurisdictional inspections and testing.</li><li>Identifies and makes recommendations to Project Manager regarding project risks including safety/loss control, subcontractor/supplier issues, site conditions and logistics, scheduling, change orders, and document conflicts.</li><li>Supervises and monitors work of all hired trades and MCRT punch carpenters and laborers. .</li><li>Reviews all subcontractor and vendor progress payment requests prior to the final processing of billing.</li><li>Provides noticing to all non-performing sub-contractors and when and where necessary requests termination and the hiring of replacements.</li><li>Prepares punch lists and ensures completion of all related work prior to inspections and product acceptance.</li><li>Inspects subcontractor’s work to ensure that it meets subcontracted obligations and Company quality standards.</li><li>Creates, maintains and updates project schedules as they relate to work in progress and the completion of project. Distributes schedule updates to the project subcontractors and vendors and provides schedule updates to the MCRT project team. Ensures tasks are finished accordingly. </li><li>Holds weekly safety and subcontractor meetings and maintains minutes of such meetings..</li><li>Ensures the timely ordering, delivery and storage of materials and parts necessary to construct and complete the project in accordance with the project schedule.</li></ul><ul><li>Monitors subcontractor compliance with &nbsp;&nbsp;project safety policies and program.&nbsp; Manages the site condition to ensure a safe work environment.</li><li>Reviews plans in order to identify mistakes and inconsistencies and makes recommendations on how to resolve such issues.</li><li>Ensures duties not contracted out are being completed by other means.</li><li>Ensures that documentation and paperwork are organized within the filing system set forth by Company policies and practices..</li><li>Works with Company hired third party consultants and inspectors.&nbsp; Schedules third party inspections of work in progress and ensures responses to any exceptions or punch list items noted by the consultants and inspectors..</li></ul><ul><li>Participates in Company-provided training such as safety, non-discrimination, and harassment prevention.</li><li>Complies with all Company National Standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.</li><li>All other duties as assigned</li></ul> <h4>Education and/or Experience</h4> <ul><li>Bachelor’s Degree in Construction Management, Engineering, Architecture or equivalent is required.&nbsp; Five years of experience working as a superintendent may be considered in lieu of a Bachelor Degree.</li><li>Minimum 3 years of experience in the multi-family construction industry is required.&nbsp; </li></ul>Skills/Specialized Knowledge<ul><li>Ability to use a personal computer and have a working knowledge of Microsoft Project, Word, and Excel.&nbsp; Experience in using Procore and Textura a plus. </li><li>Ability to communicate well in English both written and verbally.</li><li>Ability to use general office equipment, such as telephone, fax machine, printer, scanner and copier.</li><li>Knowledge of construction procedures, building codes, construction procedures, and rough trade work.</li><li>Knowledge of federal, state and local codes for Handicap, Fair Housing, ANSI, Waterproof, Environment/AQI and Acoustical.</li><li>Excellent customer service and interpersonal skills; ability to relate to others.</li><li>Strong organizational and time-management skills.</li></ul>About the Benefits of joining the Mill Creek Team<ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul>JobFamilyConstruction - MultifamilyJobFunctionNon OverHeadPayTypeSalary

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