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It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Role: The Clinical Manager (CM) is responsible for direct oversight of all aspects of patient care provided by the staff members of the designated clinical staff including personnel management.Qualifications: • Bachelor’s degree in Nursing or related field, or an equivalent combination of work experience and education • Current Florida license as RN, current active single-state out-of-state nurse license, or current active multistate/compact nurse license • Minimum of three (3) years of nursing experience • Minimum of one (1) year of supervisory/management experience•&nbsp;Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 10/1/2023 • Previous oncology, hospice or home health experience preferred • Previous experience in providing geriatric care preferred for Nursing Home CMs preferred • Mobile Driver - Valid driver’s license and automobile insurance per Company policy • Demonstrated skills and ability in: fiscal accountability, communication, interpersonal relations, problem solving, individual team motivation, planning and organizing, conflict resolution and other leadership qualities • Ability to use equipment with visual and auditory mechanisms • Ability to effectively communicate (written and verbal) in English • Ability to physically access any home (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) in any area Company serves • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation Competencies: • Satisfactorily complete competency requirements for this position. Responsibilities of all employees: • Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. • Comply with Company policies, procedures and standard practices. • Observe the Company's health, safety and security practices. • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. • Use resources in a fiscally responsible manner. • Promote the Company through participation in community and professional organizations. • Participate proactively in improving performance at the organizational, departmental and individual levels. • Improve own professional knowledge and skill level. • Advance electronic media skills. • Support Company research and educational activities. • Share expertise with co-workers both formally and informally. • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Leadership Success Factors: • Communication. Express thoughts and ideas clearly. Adapt communication style to fit audience. • Initiative. Originate action to achieve goals. • Management Identification. Identify with and accept the problems and responsibilities of management. • Judgment. Make realistic decisions based on logical assumptions, factual information and in consideration of organizational resources. • Planning, Organizing and Controlling. Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources. Monitor results. • Leadership. Use appropriate interpersonal styles and methods in guiding others. • Ethics. Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse. • Regulatory Compliance: Educate and monitor staff regarding their own and the organization's responsibilities for regulatory compliance. Job Responsibilities: • Oversees clinical staff to ensure that the patient care delivery is efficient and effective with achievement of desired clinical outcomes 24/7. • Facilitates/participates in complex patient care conferences to facilitate meeting expected outcomes established in the plan of care. • Assists team, staff members to accurately determine patients’ clinical needs, along with the appropriate level of care. • Directs weekly IDG meetings in an efficient and effective manner (if applicable). • Provides performance feedback and monitors accountability of clinical staff through documentation audits, reports, quality monitoring and supervisory visits. • Facilitates seamless coordination of patients’ care between all parties, internal and external. • Administers direct nursing care to select patients, as deemed appropriate, to maintain own clinical competence and/or to assess particular patient requirement and to provide modeling to staff. • Works with Director to manage staffing in accordance with staffing model and budget. • Collaborates with other teams and departments, i.e., Pharmacy, Infusion Program, DME, HospiceHelp24, Continuous Care Program, Hospice Houses and Admissions, to ensure all patient care needs are met. • Ensures all required processes are completed in a timely manner to support regulatory compliance, e.g., recertification updates, care plans, physician orders. • Participates in QAPI projects and activities. • Ensures timely attention to and effective solutions for patient/family concerns and complaints. • Performs other duties as assigned.This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Chapters Health System

Per Diem RN Clinical Manager HPH Hospice

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Role: The Account Development Liaison is responsible for all activities designated to increase referrals/admissions and enhancing relationships with referral sources. These activities may include, but are not limited to; education, marketing, public relations, customer service, and assistance in patient referral functions to ensure timely access to services.Qualifications:<ul><li>Bachelor's degree in related field preferred or an equivalent combination of education and experience</li><li>Minimum of two (2) years of professional medical sales experience preferred (other sales experience may be considered); background in healthcare considered</li><li>Ability to promote all service lines with potential referral sources in competitive areas</li><li>Technically proficient with Outlook, Word, Excel, Power Point and other job-related software</li><li>Professional presence with excellent communication skills (written and verbal), including public speaking</li><li>Bi-lingual in Spanish preferred</li><li>Mobile Driver - Valid driver’s license and automobile insurance per Company policy</li><li>Must be willing and able to travel throughout the designated service area</li><li>Able to manage time and contacts effectively to achieve desired outcomes</li><li>Ability to analyze, evaluate, plan, and execute both existing and potential sales activities and strategies that result in referral generation and the achievement of goals</li><li>Ability to work unsupervised, exercise a high degree of discretion and independent judgment while demonstrating the ability to make decisions which benefit the territory, Organization, and the management of the assigned individual budget</li><li>Self-motivated and resourceful</li></ul>Competencies:<ul><li>Satisfactorily complete competency requirements for this position.</li></ul>Responsibilities of all Employees:<ul><li>Represent the Company professionally at all times through care delivered and/or services provided to all clients.</li><li>Comply with all State, federal and local government regulations, maintaining a strong position against fraud &nbsp; &nbsp;&nbsp;&nbsp;and abuse.</li><li>Comply with Company policies, procedures and standard practices.</li><li>Observe the Company's health, safety and security practices.</li><li>Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.</li><li>Use resources in a fiscally responsible manner.</li><li>Promote the Company through participation in community and professional organizations.</li><li>Participate proactively in improving performance at the organizational, departmental and individual levels.</li><li>Improve own professional knowledge and skill level.</li><li>Advance electronic media skills.</li><li>Support Company research and educational activities.</li><li>Share expertise with co-workers, both formally and informally.</li><li>Participate in Quality Assessment Performance Improvement activities as appropriate for the position.</li></ul>Job Responsibilities:<ul><li>Cultivates, expands, and maintains quality professional relationships with new and existing referral sources such as hospitals, physicians, skilled nursing facilities, assisted living facilities, home health and companion care agencies, and other referral sources.</li><li>Provides a consistent professional presence in the healthcare community with all identified referral sources within assigned territory; includes participation in appropriate clinical groups and interaction with referral sources during business hours, as well as weekends, evenings and holidays in order to meet required admission goals.&nbsp;&nbsp; Activities resulting in 90% customer facing time/travel and less than 10% administrative duties.</li><li>Responsible for ongoing territory management ensuring that assigned accounts reflect up-to-date, accurate profile information. Completes all sales call documentation in the CRM timely and with accuracy.</li><li>Responsible for the development of data driven, comprehensive quarterly sales plans that focus on strategies that result in admission and program growth.</li><li>Demonstrates creativity, innovation, and desire to create continued growth in assigned territory and accounts.</li><li>Develops and maintains a structured call rotation with all assigned accounts, preventing accounts from becoming neglected. Consistently averages greater than 50 sales calls per week.&nbsp;</li><li>Develops new referral sources and businesses within assigned territory.</li><li>Provides ongoing education and data updates to referral sources routinely. These include patient updates, referral/admission outcomes, educational material, and statistical analysis. Is a professional representative for the Organization and performs as an active, motivated, productive, professional and positive member of the sales team.</li><li>Represents Chapters professionally during all work-related activities, ensuring that activities are aligned with the program initiatives and goals, as determined by the program business development leader.</li><li>Provides consistent, frequent communication with referral sources including, but not limited to, organizational quality, outcomes, competencies, and clinical criteria and differentiators.</li><li>Performs at a high level as the account manager, providing exceptional customer service for all account related needs. Facilitates communication and resolution between the customer and team members.</li><li>Communicates effectively with the Director of Business Development on identified customer concerns.</li><li>Independently monitors trends related to account growth and loss and the development of new business. Quickly adjusts to self-correct where the need is identified, resulting in year-over-year growth for the territory.</li><li>Constantly strives to improve the image of the Organization in the healthcare community.</li><li>Meets or exceeds assigned goals/productivity expectations and finds increasingly efficient ways to manage the territory and customer needs.&nbsp; Completes work and documentation with accuracy and within assigned deadlines.</li><li>Performs other duties as assigned.</li></ul>This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Account Development Liaison

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Benefits available day 1 Mileage reimbursement Schedule-Monday-Friday-Days This position offers you the opportunity to provide specialized care for all people with complex needs related to life-changing illness. Hope offers diverse opportunities across our service areas throughout SW Florida. You can make a long lasting and positive impact while providing compassionate care, reliable expertise and life-changing inspiration. • Key Responsibilities o Demonstrates the ability to administer quality primary care in a professional manner which supports the patient and families. o Provide documentation in the patient record that meets criteria for good medical practice and addresses legal mandates. o Provide on-call coverage for patient / families on a rotation basis (not applicable to all positions). o Communicate successfully with other Hope Healthcare services. • Knowledge &amp; Skills o Adult Health, Primary Care and / or Geriatrics o Hospice or Palliative Care (preferable) o Practices within the standards of the American Nurses Association for: Scope and Standards of Practice, Code of Ethics for Nursing, Nursing’s Social Policy Statement and Specialty Nursing Standards • Required qualifications o Advanced Nursing Degree, Master’s level from accredited nursing school. Specialty in Adult Health, Primary Care, and Geriatrics preferred. o Current unrestricted APRN license, Florida. o Certification in Hospice and Palliative nursing preferred. o Must possess / be eligible for Medicare license (Medicaid preferred) as a participating provider. o DEA license required. o Must possess a valid driver’s license in the state of Florida, current automobile insurance, and reliable transportation.Certifications/Licenses/Registration:Must possess a valid driver’s license in the state of Florida, current automobile insurance, and reliable transportation. A current license to practice Advanced Nursing in the State of Florida is required. Credentialing through ANCC as a NP is preferred. Certification in Hospice and Palliative nursing is preferred.Active BLS for healthcare professionals from the American Heart Association or Red Cross.Certification of completion of Alzheimer's Disease and Related Dementias Training through the Florida Department of Elder Affairs.Experience RequirementsKnowledge of the principles and practices of primary medical care and palliative medicine. Certification in Hospice and Palliative nursing is preferred.Position Specific Responsibilities (not all inclusive)Provide medical care for patients assigned in person, and by telephone communication with staff nurses. Provide documentation in the patient record that meets criteria for good medical practice, addresses legal mandates, and adequately supports billing codes. Communicate successfully with other Hope HealthCare Services employees, the public, and community physicians in a manner that represents Hope’s culture of a collaborative and positive work environment. Assist the Medical Director in maintaining 24 hour, 7 day per week medical coverage for PACE patients in Hope Hospice facilities and services (if applicable). Provide on-call coverage for Hope Palliative Care patients/families on a rotation basis (if applicable). Participate in Hope PACE medical staff meetings and complete any mandatory continuing medical education activities as directed by the administration, in addition to CME needed to maintain certification. Participate in any Quality Assurance activities approved by the administration as appropriate to your job setting. Follow federal and state laws regarding medication prescription.Represent the company in a positive and professional manner at all times with others, e.g., co-workers, management, vendors, and customers. Consistently represents Hope with integrity and professionalism. Complete all job responsibilities in a thorough and complete manner, utilizing good judgment in all aspects of the job. Carry out duties and responsibilities in a manner that exemplifies excellent customer service. When unsure of a directed task or any part of job responsibilities, proactively seek the assistance of immediate supervisor. Assist with special projects, as requested. All other job duties as may be assigned.This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Nurse Practitioner-PACE-Fort Myers

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Benefits Day 1 Schedule Monday - Friday Mileage reimbursement<h4>Supervisory Responsibilities</h4>Direct&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; NoneIndirect&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Scheduling of all assignments<h4>Decision Making Latitude</h4>Individual Decision Making Parameters&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Within scope of daily performance of position.In Collaboration with ManagementAny decision beyond daily function of position&nbsp;<h4>Qualification Requirements</h4>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with professionalism and mutual respect for all.&nbsp; The requirements in this job description are representative of knowledge, skill, and/or ability required.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Certification of completion of Alzheimer's Disease and Related Dementias Training through the Florida Department of Elder Affairs.<h4>Education and Experience</h4>High school diploma or general education degree (GED) is required.&nbsp; Must have one or more year’s experience with a frail or elderly population.&nbsp; Experience working with outside agencies and customer service experience is preferred.Certificates, Licenses, RegistrationsMust possess a valid Florida driver’s license, current auto insurance, and reliable transportation.&nbsp;<h4>Mathematical Skills</h4>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.&nbsp;<h4>Reasoning Ability</h4>Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to communicate, concentrate and document effectively and accurately.<h4>Language Skills</h4>Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.&nbsp; Ability to write routine reports and correspondence.&nbsp; Ability to speak effectively before groups of customers or employees of organization.<h4>Equipment and Machines Used</h4>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Computer &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Printer&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Photo Copy Machine&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Telephone &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fax Machine &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Adding Machine/Calculator &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; *All other routine office and/or company equipment.<h4>Position Requirements (not all inclusive)&nbsp;&nbsp;&nbsp;&nbsp;</h4>Responsible for the development and implementation of homecare services for program participants.Assess the homecare needs of a frail elderly population, and identify and develop specific plans of care.&nbsp;Collaborate with other disciplines to ensure that quality services are provided to meet participant needs.Maintain an awareness of patient/family/caregiver needs and problems.Coordinate and authorize all durable medical equipment, consumable supplies, environmental adaptations and other home services.Coordinate scheduling of outside agency staffing and agency education, specific to PACE requirements.Perform computer entry to include patient care and demographic data, timesheets, careplans and reports.&nbsp; Computer input is independently updated as needed and accurately entered in a timely manner.&nbsp; Reports, lists and other data are generated accurately and timely.&nbsp; Distribute all changes of information.&nbsp; Proactively and independently prepare reports.&nbsp; Anticipate needs based on activities of team.&nbsp;Communicate and collaborate with members of the IDT in care and services to patients/families.Demonstrate collaborative communication.&nbsp; Actively participate in Interdisciplinary team meetings.Review invoices for PACE Home Services, monitor requisitions as appropriate.Conduct annual Home Care Service Agency audit.Process service requests for homecare needs as required.&nbsp; Facilitate coordination, delivery and pickup of DME/supplies.&nbsp; Seek assistance/clarification when needed. Vendor receives specific information and reports minimum dissatisfaction.&nbsp; Data entry is complete for items needed and ordered, date and initial order number, time needed and other special information.&nbsp; Patient/family/caregiver satisfaction.&nbsp;&nbsp;Provide external/internal customer service. Communicate and collaborate with members of the IDT in care and services to patients/families in a friendly and positive manner. Provide assistance to staff members in locating documentation and/or information. Answer questions from the health care community appropriately.&nbsp;&nbsp;Conduct unscheduled home visits as requested by IDT to ensure compliance with POC.Key Competencies (All Employees):Organizational Commitment - Supports the organization, its Mission, Covenants, Operating Principles, and Values Statement.Adaptability – Adapts to changes in the work environment.&nbsp; Manages competing demands.&nbsp; Changes approach or method appropriately to best fit situation.&nbsp; Deals well with frequent change, delays or unexpected events and adjusts priorities accordingly.&nbsp;&nbsp; Readily accepts and shows positive commitment to change.&nbsp;&nbsp;Attendance/Punctuality/Reliability - Arrives at work promptly and limits unnecessary time away from work; provides advance notice whenever possible.&nbsp; Supports the team by being dependable and present at work; is willing to work overtime as needed.&nbsp;&nbsp;Computer Skills – Maintains proficient computer skills and knowledge as required for the job.&nbsp;&nbsp;Customer Relations – Carries out responsibilities of position in a manner that exemplifies excellent customer service.&nbsp; Demonstrates integrity, respect and compassion in dealing with all internal and external. customers.&nbsp; (Patients, families, staff, peers)Image -.&nbsp; Conducts self in a professional manner in accordance with Hope values and takes appropriate courses of action.&nbsp;&nbsp; Conveys confidence from others through professional presentation (e.g., appearance, demeanor, cleanliness).Initiative -&nbsp; Uses self-initiative to achieve goals.&nbsp; Demonstrates persistence and overcomes obstacles. Routinely measures self against standards of excellence and seeks opportunities for improvement. Accepts new or additional responsibilities enthusiastically.&nbsp; Works positively with other staff members and assumes responsibility for individual, team and organizational performance.&nbsp; Collaborates with others to effectively achieve results.&nbsp;&nbsp;Interpersonal Skills – Focuses on solving conflict, not blaming.&nbsp; Listens to others without interrupting Remains open to others’ ideas and demonstrates a willingness to try new approaches.&nbsp; .&nbsp; Works collaboratively with peers and/or IDT problem solving situations.&nbsp; Remains calm and uses sound reason when dealing with emotional topics.Work Performance – Shows interest and enthusiasm in work and organization as an entire unit.&nbsp; Is productive and completes job expectations productively and efficiently.&nbsp; Uses Hope’s resources appropriately.&nbsp; Continues to learn.&nbsp; Exhibits sound and accurate judgment.&nbsp; Includes appropriate people in decision-making process.&nbsp; Requests assistance from supervisor appropriately.&nbsp; Meets time commitments.&nbsp;&nbsp;&nbsp; Adheres to all aspects of organizational compliance and regulatory issues, including policy and procedures&nbsp; Maintains confidentiality..Professional Certification and License – Maintains appropriate and required job certifications and/or license.&nbsp; Seeks out other professional development opportunities.&nbsp; Shares learned knowledge with others.Safety - Ensures that all work is performed in a safe manner to prevent injury.&nbsp; No avoidable accidents within evaluation period. Exhibits use of Universal Precautions.Represent the company in a positive and professional manner at all times with others, e.g., co-workers, management, vendors, and customers.&nbsp; Consistently represents Hope with integrity and professionalism.Complete all job responsibilities in a thorough and complete manner, utilizing good judgment in all aspects of the job.&nbsp; Carry out duties and responsibilities in a manner that exemplifies excellent customer service.&nbsp;When unsure of a directed task or any part of job responsibilities, proactively seek the assistance of immediate supervisor.Assist with special projects, as requested.All other job duties as may be assigned.<h4>Physical Demands</h4>The physical demands described here are representative of those that must be met by an employee successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear.&nbsp; The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.&nbsp; The employee must occasionally lift and/or move up to 50 pounds.&nbsp; Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Employees are required to wear personal protective equipment according to organization policy.&nbsp; Any employee who while operating a motor vehicle on behalf of Hope, is required to comply with the Florida State law regarding seatbelt usage (e.g., seatbelts are required to be used).<h4>Work Environment</h4>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Homecare Coordinator-PACE-Fort Myers

POSITION ANNOUNCEMENT
TITLE:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;Student Services Assistant
CLASSIFICATION:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Part-Time, Non-exempt
DIRECT SUPERVISION FROM:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinator Financial Aid&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
OFFICE LOCATION(S):&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Franklin County Campus, 925 Dinah Shore Blvd., Winchester, TN 37398
HOURS:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monday –Friday 8:30 a.m. – 2:30 p.m. (1/2 hr. unpaid lunch)
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;(29 hrs./wk. max)
HOURLY WAGE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;$18.00
FUNCTION OF THE JOB:
Under the general supervision of the Financial Aid Coordinator, the Student Services Assistant serves as the primary point of contact for students by answering frequently asked questions (FAQs) and helping students navigate the student onboarding process. He/she will also answer incoming calls, relay messages, greet and direct campus visitors, and provide clerical support to faculty and staff.
DUTIES AND RESPONSIBILITIES:
<ul>
<li>Provide answers to frequently asked questions (FAQs) in person, by phone, email, and virtual contact.</li>
<li>Assist students in navigating the student onboarding process, consistently educating them on the importance of checking student email and following provided instructions to complete requirements found in the student portal.</li>
<li>Answer calls, relay messages, greet and assist visitors.</li>
<li>Assist with tours and coordination of campus events, food drives, student activities, etc.</li>
<li>Provide support to staff and faculty, including clerical needs and basic printer/computer support.</li>
<li>Ensure that informational messages are fresh and engaging on indoor and outdoor displays.</li>
<li>Assist employees with reserving campus vehicles.</li>
<li>Scan and email delivery receipts/packing slips, invoices to accounts payable.</li>
<li>Prepare reports and communications and track documents as requested.</li>
<li>Other duties as assigned by administration.</li>
</ul>
MINIMUM ACCEPTABLE QUALIFICATIONS:
<ul>
<li>High School Diploma or equivalent (HiSET acceptable) and approved work experience of at least one year.</li>
<li>Ability to effectively utilize Microsoft Office programs and other common software program.</li>
<li>Strong customer service skills, effective oral and written communication, excellent problem-solving, organizational, and planning skills.</li>
<li>Technical diploma or higher with an emphasis in Administrative Office Technology or related area in industry or higher education environment preferred.</li>
<li>Ability to deal tactfully with the public and co-workers.</li>
<li>Ability to exercise good judgment in evaluating situations and making decisions.</li>
<li>Ability to express ideas clearly, concisely, and convincingly.</li>
<li>Ability to move throughout the facility numerous times during the shift.</li>
</ul>
APPLICATION DEADLINE: Screening of applications will begin immediately and continue until the position is filled.&nbsp;&nbsp;
GENERAL INFORMATION:&nbsp;&nbsp;
Background checks will be completed on all new hires. The selected candidate will be asked to sign a background release authorizing TCAT-Shelbyville to complete a background check, which includes the following: Sex Offender Registry, Driving History, County Criminal, National Criminal Database, Federal Criminal, and Sanctions and Disciplinary Database.&nbsp;

Motlow State Community College


      Student Services Assistant
    

Custodial Floor Technician (3rd Shift)
We have an opening for a Custodian - Floor Technician (3rd Shift) at our Chattanooga State campus!
Our Purpose&nbsp;- We support and empower everyone in our community to learn without limits.
Our Values:
We cultivate a welcome and caring environment.
We care about the well-being of each other.
We instill trust through integrity and transparency.
We encourage fearless innovation and resilience.
We collaborate to build a better future.
Our Mission&nbsp;-&nbsp;We are Chattanooga State, a dedicated team that delivers accessible, innovative learning opportunities that surpass expectations.&nbsp; Together, we enrich the lives of students, and their families; develop a talented workforce; and partner with our community to lead boldly into the future.&nbsp;
POSITION SUMMARY
The Custodian position assists the Custodial Coordinator in keeping the buildings clean. These duties primarily include but are not limited to cleaning and refinishing: Vinyl Composite Tile (VCT), Luxury Vinyl Tile (LVT), Ceramic Tile, Concrete, wood and Carpet. Other duties include sweeping, mopping, dusting, vacuuming, event set ups, cleaning restrooms, washing walls, wiping down white boards, emptying trash, and servicing/maintaining equipment relevant to the department. Uniforms and personal protective equipment will be provided, and must be worn at all times. This position reports to the Custodial Coordinator, and ultimately the Executive Director of Plant Operations.
ESSENTIAL FUNCTIONS
Holistic Student Support
<ul>
<li>Maintains a clean and sanitary environment in our buildings that is welcoming to students, employees and community members.</li>
<li>Promotes, supports and participates in student recruitment and retention efforts</li>
</ul>
Organizational Culture 
<ul>
<li>Maintains a culture of consistency and equity when dealing with all members of the campus community independent of race, gender, or sexuality.</li>
<li>Supports and promotes a culture of safety within the department.</li>
<li>Must be able to lift at least 50 pounds safely and independently</li>
<li>Must be able to move furniture in and out of rooms</li>
</ul>
Fiscal Stewardship
<ul>
<li>Keeps the buildings clean and tidy year round under the direction of the Custodial Coordinator, and ultimately the Executive Director of Plant Operations.</li>
<li>Is able to work efficiently by themselves performing all duties relevant to the position such as setting up events, sweeping, mopping, vacuuming, emptying trash, etc.</li>
<li>Performs other job-related duties as assigned&nbsp;&nbsp;</li>
</ul>
Knowledge, Skills and ABILITIES
Knowledge of:
<ul>
<li>Safety practices and procedures relevant to job duties</li>
</ul>
Skilled in:
<ul>
<li>
<ul>
<li>Safe operation of custodial equipment (i.e. carpet shampooer, buffer, vacuum, etc.)</li>
<li>Effective communication whether it be one-on-one or in a group setting</li>
</ul>
</li>
</ul>
Able to:
<ul>
<li>
<ul>
<li>Maintain healthy working relationships with all members of the campus community</li>
<li>Receive and champion directives from supervisors</li>
</ul>
</li>
</ul>
QUALIFICATIONS
<ul>
<li>Must possess a minimum of a high school degree and have no less than 3 years of experience working in a custodial capacity.</li>
<li>Must have a valid driver’s license.</li>
</ul>
Salary Range: $28,026 - $32,931
* Application review will begin 15 days after posting date *


      Custodian - Floor Technician (3rd Shift)
    

<h3>Job Description:</h3><h3>The Role </h3>As a member of the User Experience Research Team, you will contribute to Fidelity’s future growth by understanding people and their needs. Your research will inform and inspire our business and design leaders to improve current offerings and develop new products that help people achieve their financial goals. You will plan and conduct various types of qualitative and quantitative customer research, identify problems from the user’s point of view, develop insights and opportunity areas, and test new ideas for product-market fit. This role requires an experienced individual with proven ability to impact user outcomes and business strategy who will immerse themselves in a product area and drive projects to completion with little oversight. <h3>Responsibilities </h3>As a Principal UX Researcher, you will: <ul><li>Own an area of focus in which you identify and prioritize the research that will most effectively drive user and business outcomes </li></ul><ul><li>Engage daily with Product, Design, and Content stakeholders to understand priorities and key initiatives </li></ul><ul><li>Scope qualitative and quantitative research studies with stakeholders to define objectives, research questions, constraints, and most efficient/effective approach </li></ul><ul><li>Execute project work independently </li></ul><ul><li>Share insights &amp; recommendations with stakeholders, ensuring that recommendations influence product strategy and design decisions and improve business and user outcomes </li></ul><ul><li>Contribute to the UX Research community by participating in initiatives that improve our practices and processes </li></ul><h3>Your Expertise &amp; Skills </h3><ul><li>7+ years of proven experience conducting/leading Design Research/ User Experience Research efforts. Bachelors and/or Masters in Design, Human Factors, Psychology, and/or related field highly preferred </li></ul><ul><li>Proven ability to design and execute qualitative and quantitative research methods, including 1:1 interviewing, concept testing, usability testing, heuristic evaluation, and survey design </li></ul><ul><li>Experience with the Jobs to Be Done framework </li></ul><ul><li>Ability to recommend appropriate research method &amp; approach, based on objectives and constraints </li></ul><ul><li>Ability to rapidly scope, execute, and deliver results with minimal oversight </li></ul><ul><li>Strong written and verbal communication skills, with ability to rapidly analyze research data and share insights and recommendations succinctly, with a strong point of view and actionable takeaways </li></ul><ul><li>Curiosity and confidence to ask questions that will uncover stakeholders’ true research needs </li></ul><ul><li>Excellent interpersonal skills to influence and build trust with users and stakeholders in product, design, and content </li></ul><ul><li>Ability to pivot in a complex environment </li></ul><ul><li>Ability to tie research insights and recommendations to business needs and problems </li></ul><ul><li>Growth mindset – a strong desire to learn and improve, willingness and ability to give and receive feedback that improves deliverables and outcomes </li></ul><ul><li>Familiarity with analytics and in-market experimentation preferred </li></ul><ul><li>Business expertise: ability to understand business drivers and provide research consultation </li></ul><ul><li>Ability to challenge traditional assumptions about UX Design and Research – seeking out, inventing, testing and sharing new directions and technologies </li></ul><ul><li>Ability to teach others about User Experience Research </li></ul><h3>The Team </h3>Fidelity follows standard product-development frameworks that put user needs at the center of all that we do. As a Principal UX Researcher, you’ll be part of a 70-person Research &amp; Product Design Strategy community that identifies users’ unmet needs and guides Fidelity to build useful and usable digital products. Fidelity’s UXR leadership team is committed to coaching and advancing associates’ careers. UX Research is supported by a Research Ops team that manages recruitment, procurement, and project tracking. <h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Principal UX Researcher

Start a fulfilling career as a Forklift Operator! We're a team. Our success is driven by the collective effort of each member in our warehouse, which has set us apart in the industry for 130+ years. We're dedicated to collectively challenging any supply chain problem with top-of-the-line technology and safety measures carried throughout the process. We wouldn't be where we are without our warehouse team. It's why we've built a culture-focused and diverse environment for you that offers opportunities for advancement with industry-leading benefits. The Forklift Operator uses industrial, powered, computer-equipped standup forklifts to move materials throughout the distribution center and place product in designated areas. You will need to be comfortable working at heights of 20 feet or more at times. Benefits you can count on: <ul><li>Pay Rate: $19 per hour. </li><li>11pm start time.</li><li>Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.</li><li>Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days.</li><li>401(k) Profit Sharing Plan after 90 days.</li><li>Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more! </li></ul> What you'll do as a Forklift Operator: <ul><li>Retrieve and transport product to assigned slots.</li><li>Identify product to be selected, sorted, and placed.</li><li>Follow aisle specifications for product sorting and placement.</li><li>Enter assigned product for each shift into the system.</li><li>Work safely to prevent injury to people and damage to products and equipment.</li><li>Other duties may be assigned. </li></ul> Qualifications you'll bring as a Warehouse Teammate: <ul><li>At least 18 years of age.</li><li>High School Diploma or GED preferred. </li><li>Previous experience operating a forklift and RF Utility (preferable, not required). </li><li>This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.</li></ul> Fit the following? We want you here! <ul><li>Organized</li><li>Problem solver</li><li>Teamwork oriented</li><li>Safety conscious</li><li>Detailed </li></ul> Moving America forward - together. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of teammates for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit <a href="https://www.mclaneco.com/legal/employment/" target="_blank">https://www.mclaneco.com/legal/employment/</a>

McLane

Forklift Operator

Start a fulfilling career as a Warehouse Selector IV! We're a team. Our success is driven by the collective effort of each member in our warehouse, which has set us apart in the industry for 130+ years. We're dedicated to collectively challenging any supply chain problem with top-of-the-line technology and safety measures carried throughout the process. We wouldn't be where we are without our warehouse team. It's why we've built a culture-focused and diverse environment for you that offers opportunities for advancement with industry-leading benefits. Benefits you can count on: <ul><li>Pay Rate: $21.25 per hour. </li><li>Schedule: Sunday through Thursday 10:00PM till complete.</li><li>Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. </li><li>Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days. </li><li>401(k) Profit Sharing Plan after 90 days. </li><li>Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more! </li></ul> What you'll do as a Warehouse Selector IV: The Warehouse Selector IV fills customer orders for full-case products by pulling cases from warehouse storage slots. <ul><li>Read or scan labels to identify slot location, product description, and quantity required for each order. </li><li>Pull correct quantities of full-case items and lift onto a pallet or cart. </li><li>Transport selected cases to designated dock area using powered equipment. </li><li>Work safely to prevent injury to people and damage to products. </li></ul> Qualifications you'll bring as a Warehouse Teammate: <ul><li>At least 18 years of age. </li><li>High School Diploma or GED preferred </li><li>Able to perform accurate visual inspections. </li><li>This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.</li></ul> Fit the following? We want you here! <ul><li>Organized </li><li>Problem Solver </li><li>Teamwork Oriented </li><li>Safety Conscious </li><li>Detailed </li></ul> Moving America Forward - Together. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of teammates for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit <a href="https://www.mclaneco.com/legal/employment/" target="_blank">https://www.mclaneco.com/legal/employment/</a>

Selector IV 10PM

Start a fulfilling career as a Sanitation Teammate! We're a team. Our success is driven by the collective effort of each member in our warehouse, which has set us apart in the industry for 130+ years. We're dedicated to collectively challenging any supply chain problem with top-of-the-line technology and safety measures carried throughout the process. We wouldn't be where we are without our warehouse team. It's why we've built a culture-focused and diverse environment for you that offers opportunities for advancement with industry-leading benefits. Benefits you can count on: <ul><li>Pay Rate: $17.00 to $19.06 per hour, plus $0.50 per hour 3rd shift differential</li><li>Sunday - Thursday, 11:00pm - 7:30am</li><li>Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. </li><li>Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days. </li><li>401(k) Profit Sharing Plan after 90 days. </li><li>Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more! </li></ul> What you'll do as a Sanitation Teammate: <ul><li>Maintain a clean work environment in the offices, break rooms, DC, and Transportation areas. </li><li>Offices: vacuum and/or mop floors, empty trash cans, wipe surfaces, clean windows /walls, etc. </li><li>Restrooms: Clean &amp; sanitize surfaces, empty trash, sweep/mop floors, replenish supplies, etc. </li><li>Break rooms, entrances and locker areas: Wash windows, sweep/mop floors, empty trash, clean surfaces, replenish supplies, etc. </li><li>DC / Transportation: Sweep/mop floors, empty trash, clean dock plates, clean racks and put away pallets. </li><li>Division Grounds: Pick-up / empty trash, maintain walkways, cut grass, empty cigarette cans </li><li>Painting inside and outside of the facility. </li><li>Other duties may be assigned. </li></ul> Qualifications you'll bring as a Warehouse Teammate: <ul><li>At least 18 years of age. </li><li>High School Diploma or GED preferred </li><li>Able to perform accurate visual inspections. </li><li>This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.</li></ul> Fit the following? We want you here! <ul><li>Organized </li><li>Problem Solver </li><li>Teamwork Oriented </li><li>Safety Conscious </li><li>Detailed </li></ul> Moving America Forward - Together. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of teammates for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit <a href="https://www.mclaneco.com/legal/employment/" target="_blank">https://www.mclaneco.com/legal/employment/</a>

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