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Job Description Summary The System Support Technician provides technical support for a wide range of technology across AutoNation. Responsibilities include delivering high quality customer support, interacting with users to troubleshoot, resolving issues efficiently and within the defined SLAs. The System Support Technician will also support, build, and implement endpoint configurations for windows devices, payment systems, MacOS and end user applications across both virtual and physical desktop environments.Key Responsibilities:This is a hybrid role based out of our Fort Lauderdale headquarters. · Responds timely to inbound calls or assigned tickets.· Performs assessment of user technical support needs and handles/routes, accordingly, using documented knowledge articles/procedures and available tools.· Documents in detail user issue as needed and steps performed to resolve in ticketing system.· Remains knowledgeable and current on payment system changes including new products solutions and capabilities implemented.· Creates new knowledge articles or updates existing articles with new information as needed to keep knowledge base current.· Manages level 2 support ticket queue responding within defined SLA’s.· Diagnoses, troubleshoots, and updates workstations or terminals remotely with drivers, firmware, or software to resolve issues.· Assists users remotely in the installation of new or replacement Credit card or check terminals.· Reassigns misrouted tickets to appropriate team for handling.· Dispatches field technician when needed, works with tech to troubleshoot, and resolve issues in stores.· Proactively monitors payment software version installed on enterprise PCs using available reports.· Supports business related projects.· Performs other job-related functions assigned by management.· Completes assigned tasks, user requests, and process updates by following defined procedures.· Provides preventative maintenance on assigned technologies, following established procedures.· Continues to develop an understanding of the infrastructure and all applicable processes and procedures.· Maintains compliance with relevant policies and procedures and escalates any concerns as appropriate.· Participates in a weekly on call rotation.Technical Skills:· Experience managing and supporting Windows desktop OS, MAC OS, managed endpoint administration at scale across an enterprise-sized environment.· Strong understanding of the Windows Desktop OS architecture, packaging software, scripting, and automated deployment tools (PowerShell), MS Office Suite, Active Directory, GPO, Citrix and more.· Experience with Windows Server, Windows Desktop OS, macOS configuration, and deployment in a large enterprise environment.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

IT System Support Technician

We are seeking an independent contributor Database Management professional responsible for the design, implementation, and administration of enterprise-grade database systems. This role focuses on SQL Server database administration, with additional responsibilities across AWS Aurora (MySQL and PostgreSQL), Snowflake, and modern data engineering practices. The role emphasizes performance tuning, automation, observability, and high availability, producing work with limited guidance or oversightKey Responsibilities:<ul><li>Administers and maintains SQL Server environments, including installation, configuration, patching, backup/recovery, and security.</li><li>Implements and supports AWS Aurora MySQL and PostgreSQL databases, as well as Snowflake data platforms.</li><li>Designs and manages data replication strategies using tools such as HVR.</li><li>Leverages virtualization technologies like Delphix for data masking, cloning, and test data management.</li><li>Develops and maintains CI/CD pipelines for database provisioning and deployment using PowerShell and other automation tools.</li><li>Monitors database performance and system health using observability platforms such as AppDynamics and DataDog.</li><li>Applies deep expertise in SQL Server HADR technologies, including Failover Cluster Instances (FCI) and AlwaysOn Availability Groups.</li><li>Performs advanced database tuning, error resolution, and root cause analysis to ensure optimal performance and reliability.</li><li>Understands and applies relational and dimensional data modeling principles; experience with dbt is a plus.</li><li>Captures and documents business rules used in data transformation and integration processes.</li><li>Publishes and maintains data models and supporting documentation for use by project teams and technology groups.</li><li>Promotes reuse of existing data objects and entities across the enterprise to reduce cost and improve consistency.</li><li>Applies standards for data quality and serves as a data steward.</li><li>Advises on architecture frameworks for operational stores, data marts, and content management systems.</li><li>Communicates directly with clients to understand business and technical requirements, troubleshoot issues, and present solutions.</li><li>May lead technical design for small projects or contribute to larger initiatives.</li><li>Functions independently with limited direction; work is reviewed periodically and on an exception basis.</li></ul>Experience and Education:<ul><li>5+ years of relevant experience in database administration and engineering.</li><li>BS in Computer Science or related field, or equivalent experience.</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Database Engineer

AutoNation Change and Incident Service Manager The successful candidate will own the change management process in a dedicated role as Change, Problem, and Incident Manager. Supporting CAB, proactive problem management. The Change and Problem Manager will be responsible for overseeing the ITIL-based change management and problem management processes within the organization. This role focuses on driving the successful implementation of changes while minimizing the impact on services, as well as ensuring that root causes of incidents are identified and resolved to prevent recurrence. The individual will work closely with senior stakeholders, project teams, and technical personnel to align IT changes with business objectives and ensure seamless service continuity.AutoNation Change and Incident Service ManagerThe successful candidate will own the change management process in a dedicated role as Change, Problem, and Incident Manager. Supporting CAB, proactive problem management. The Change and Problem Manager will be responsible for overseeing the ITIL-based change management and problem management processes within the organization. This role focuses on driving the successful implementation of changes while minimizing the impact on services, as well as ensuring that root causes of incidents are identified and resolved to prevent recurrence. The individual will work closely with senior stakeholders, project teams, and technical personnel to align IT changes with business objectives and ensure seamless service continuity. What will the role involve:Incident Classification &amp; PrioritizationClassify and prioritize incidents based on their severity, business impact, and urgency in accordance with predefined SLA (Service Level Agreement) criteria.Work with service desk teams and technical support teams to ensure appropriate categorization and prioritization of incidents.Ensure that high-priority incidents are immediately escalated and addressed to minimize operational impact.Incident Resolution &amp; CoordinationCoordinate and collaborate with internal IT teams and external vendors to resolve incidents promptly.Follow established incident management processes and workflows to ensure that all incidents are resolved within agreed timelines and SLAs.Communicate incident status updates to relevant stakeholders, ensuring transparency and clarity throughout the resolution process. Change Management: Lead and coordinate the change management process across multiple IT workstreams, ensuring that changes are properly assessed, approved, and implemented with minimal disruption to services. Conduct Pre CAB and CAB, ensuring that all changes align with the overall portfolio objectives and deliver agreed benefits. Provide oversight of change-related issues, risks, prioritization, and communication, ensuring that all changes are managed in line with ITIL best practices. Work with project management teams to ensure that change initiatives are effectively integrated into the overall project lifecycle. Promote change management best practices across the organization, offering training and guidance to both technical and business teams. Problem Management: Manage the problem management process, ensuring that root causes of incidents are identified, documented, and resolved in a timely manner. Conduct problem reviews and work with relevant teams to implement permanent fixes, reducing the likelihood of recurring incidents. Maintain and update the problem management database, ensuring accurate tracking and reporting of problem resolution activities. Escalate complex issues as necessary, ensuring that they receive appropriate attention and resolution. Post-Incident ReviewsParticipate in post-incident reviews and analysis meetings to evaluate the effectiveness of incident handling and identify improvements for future incidents.Provide detailed reports on incidents, outlining the causes, impact, resolution, and lessons learned.Tool &amp; System ManagementResponsible for ServiceNow, including accurate logging, tracking, and reporting of incidents.Assist in the configuration and optimization of incident management systems to streamline workflows and enhance incident handling efficiency.Communication and Escalation: Act as the primary point of contact for change and incident &nbsp;management escalations, ensuring that all incidents &nbsp;are resolved promptly and effectively. Provide regular updates to senior management and stakeholders on the status of change and problem management activities. Facilitate communication between technical teams, project management personnel, and business stakeholders to ensure alignment and transparency. Experience5+ years of experience in IT support, service desk, or incident management roles. Experience using IT service management (ITSM) tools such as ServiceNow, Remedy, or other incident management platforms.Knowledge of ITIL incident management processes and best practices is highly preferred &nbsp; &nbsp; &nbsp;What skills will you have: •&nbsp;&nbsp; &nbsp;Strong knowledge of ServiceNow and its ITSM, and ITOM Modules. •&nbsp;&nbsp; &nbsp;Strong understanding of ITIL-based change and problem management processes. •&nbsp;&nbsp; &nbsp;Ability to quickly ramp up in evolving and challenging technical environments. •&nbsp;&nbsp; &nbsp;Proficiency in using ITSM tools for managing change and problem records. •&nbsp;&nbsp; &nbsp;Strong problem-solving and analytical skills, with the ability to assess incidents and determine the best course of action. •&nbsp;&nbsp; &nbsp;Excellent communication skills, both written and verbal, with the ability to communicate effectively with technical teams and business stakeholders. •&nbsp;&nbsp; &nbsp;Strong organizational skills and attention to detail, with the ability to manage multiple incidents and priorities simultaneously. •&nbsp;&nbsp; &nbsp;Ability to work under pressure and in a fast-paced environment while maintaining a high level of professionalism. •&nbsp;&nbsp; &nbsp;Familiarity with monitoring and alerting tools to detect and manage incidents.CertificationsITIL Foundation certification or other relevant certifications in IT service management is preferred.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

IT Change & Incident Service Manager

Position Summary: The Cisco Webex Contact Center Engineer is responsible for the design, implementation, configuration, maintenance, and optimization of our Cisco Webex Contact Center platform. This role involves working closely with IT, Customer Experience (CX) teams, and business stakeholders to ensure a reliable, efficient, and scalable contact center environment that meets the needs of our customers and agents. The ideal candidate will possess strong technical expertise in Cisco Webex Contact Center, excellent problem-solving skills, and a customer-centric mindset. Organizational Relationships:This role will report to the Sr. Voice Engineer and work closely together with other IT teams.Job Responsibilities:1. Participate in the design and planning of the Cisco Webex Contact Center solutions, including call flows, IVR systems, routing strategies, agent desktops, and integrations.2. Implement and configure new Webex Contact Center features, and functionalities.3. Integrate Webex Contact Center with other enterprise systems, such as CRM, workforce management, and analytics platforms.4. Configure and maintain Webex Contact Center settings, including users, agents, teams, queues, routing rules, IVR scripts, and desktop layouts.5. Manage and troubleshoot issues related to voice quality, call routing, agent connectivity, and system performance.6. Provide technical support to contact center agents, supervisors, and other stakeholders.7. Collaborate effectively with IT teams (network, security, infrastructure), CX teams, and business stakeholders to understand requirements and deliver solutions.8. Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers9. Adheres to all company policies, procedures, and safety standards. Qualifications:1. Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).2. Proven experience (typically 3+ years) in managing and supporting Cisco Webex Contact Center solutions.3. Hands-on experience with Webex Contact Center configuration, including call flows, IVR design, routing strategies, and agent desktop setup.4. Strong understanding of contact center operations, technologies, and best practices.5. Knowledge of workforce management (WFM) and quality management (QM) systems.6. Experience with contact center analytics and reporting tools.7. Excellent troubleshooting and problem-solving skills.8. Ability to work independently and as part of a team.9. Must meet company’s requirements for employment.10. Valid in-state driver’s license and have and maintain an acceptable, safe driving record.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Cisco Webex Contact Center Engineer

Position Summary: Management of paid search marketing activities in alignment with unpaid channel strategies (including traffic from generative AI search) as well as product-level content strategies and implementation at scale to maximize impression to completed transactions funnel performance of AutoNation parts ecommerce business.Job Responsibilities: •&nbsp;&nbsp; &nbsp;Develop and manage paid search campaigns for OE and AM parts across Google and Bing. •&nbsp;&nbsp; &nbsp;Continuously monitor, analyze, and optimize campaign performance to maximize ROI. •&nbsp;&nbsp; &nbsp;Assess the impact of paid search campaigns on unpaid channel session trends and adjust strategies accordingly. •&nbsp;&nbsp; &nbsp;Lead catalog management efforts, including product data accuracy, categorization, and content optimization to drive discoverability and sales. •&nbsp;&nbsp; &nbsp;Develop catalog, product, and site search enhancements using existing platforms and available datasets. •&nbsp;&nbsp; &nbsp;Implement interlinking, content enhancements, and strategies to maximize traffic from generative AI search. •&nbsp;&nbsp; &nbsp;Manage projects from planning to execution, ensuring alignment with timelines, budgets, and cross-functional stakeholders. •&nbsp;&nbsp; &nbsp;Collaborate with internal teams and external partners to coordinate catalog updates, campaign launches, and process improvements. •&nbsp;&nbsp; &nbsp;Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers. •&nbsp;&nbsp; &nbsp;Adhere to all company policies, procedures, and safety standards.Organizational Relationships: Directly reports to the Senior Manager Parts Ecommerce and interacts daily with SEM manager and SEO manager. &nbsp;Also collaborates with Customer Relations / Fulfillment manager and marketing department.Qualifications: •&nbsp;&nbsp; &nbsp;5+ years of experience in managing paid search marketing •&nbsp;&nbsp; &nbsp;Bachelor’s degree in marketing / digital marketing •&nbsp;&nbsp; &nbsp;Proficient at running Google ads, Google Analytics 4, Excel •&nbsp;&nbsp; &nbsp;Must meet company’s requirements for employment &nbsp;<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Digital Catalog & SEO Manager

We are seeking a Web Analytics Manager to lead the design, implementation, and optimization of our digital analytics programs. This role will manage analytics initiatives across web, mobile, and paid media channels, ensuring accurate data collection, actionable insights, and alignment with business objectives. The ideal candidate has hands-on experience with Adobe Analytics, Google Analytics, and data visualization tools, paired with the ability to manage cross-functional teams and drive performance improvements.Key Responsibilities:<ul><li>Lead the implementation, configuration, and governance of enterprise-level analytics tools including SQL- based reporting, Adobe Analytics, Adobe Launch, Customer Journey Analytics (CJA), and Google Analytics 4.</li><li>Manage data collection, validation, and quality assurance processes to ensure accurate, reliable analytics data.</li><li>Develop and maintain dashboards and reports in Tableau, Power BI, or similar tools to provide actionable insights to business stakeholders.</li><li>Collaborate with marketing, product, and engineering teams to define KPIs, measurement frameworks, and data-driven strategies that optimize customer experiences and campaign performance.</li><li>Conduct funnel analysis, conversion tracking, and segmentation analysis to identify opportunities for improved engagement and conversion rates.</li><li>Ensure compliance with GDPR, CCPA, and internal data governance policies.</li><li>Provide guidance and mentorship to junior analytics team members, supporting their professional growth and skills development.</li><li>Translate analytics findings into clear recommendations for business and technical stakeholders, balancing strategic insights with tactical action.</li></ul>Required Qualifications:<ul><li>5+ years of experience in digital analytics or data analysis roles, ideally with a mix of hands-on implementation and team management.</li><li>Strong proficiency with Adobe Analytics, Customer Journey Analytics, Adobe Launch / DTM, Google Analytics 4, GTM, and Tealium.</li><li>Experience with data visualization and BI tools such as Tableau or Power BI.</li><li>Proficient in SQL, Python, or similar programming/data manipulation languages.</li><li>Demonstrated ability to manage cross-functional projects and mentor junior team members.</li><li>Knowledge of SEO, paid media, and web optimization principles is a plus.</li><li>Excellent communication skills; able to translate complex analytics into actionable business insights.</li></ul>Preferred Qualifications:<ul><li>Experience with A/B testing, personalization, or attribution modeling.</li><li>Prior exposure to enterprise marketing technology stacks and large-scale analytics implementations.</li><li>Familiarity with data governance, compliance, and privacy regulations.</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

6 Education / Training Jobs in Broward County