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Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Full Stack Engineer to work in Merrimack, New Hampshire, Smithfield, Rhode Island, or Westlake, TX! <h3>The Role</h3> We are seeking aSoftware Engineerto join the Risk Workstation Product Area to develop high-quality applications servicing Risk and other business units. You will have the opportunity to be part of the team to modernize this critical application that allows the firm to manage many types of risks <h3>The Expertise and Skills You Bring </h3> <ul> <li>5+ years of experience working with Java, Angular, Spring boot, Oracle, Kafka, Kubernetes, AWS -EKS. </li><li>Deep knowledge and experience with Data Analysis, Data Modeling and SQL/PLSQL, Packages, Procedures, Collections, Ref Cursor (Oracle) </li><li>You have hands-on technical leadership experience leading and mentoring scrum teams focused on building software solutions for business critical, architecturally distributed experiences. </li><li>You are experienced architecting and producing technical designs and solutions and working with squad members </li><li>You are skilled in effectively conveying technical expertise to engage in impactful discussions with business and architecture partners. </li><li>Experience with build, continuous integration and delivery (CI/CD) processes and tools (e.g. Git, Jenkins, Udeploy, Swagger, Datadog) from code check-in to production </li><li>Experience with Spring IDE and Eclipse within UNIX and Windows environments </li><li>Experience in cloud infrastructure (AWS is preferred) </li><li>Experience with Agile development practices and the value they bring to development teams </li><li>Proven ability to collaborate with technical and business partners </li><li>Financial domain knowledge with exposure to financial brokerage and Market &amp; Collateral/Operations Risk is a plus </li></ul> <h3>COVID Work Policy</h3> Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role. <h3>Dynamic Working – Post Pandemic</h3> Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you

Fidelity TalentSource

Full Stack Engineer

<h3>Job Description:</h3>The TeamCome join Fidelity as we have our Better Way of Working! Your mission, if you choose to accept it, is to join Wealth Solutions Technology chapter focused on greater delivery, efficiency, and quality. Our engineering team is innovative, diverse, passionate, and self-driven. We work in a very dynamic agile environment. You will work in the Personalized Wealth Client Experience squad focused on enabling personalized Wealth Management business in Fidelity through Flexible, Scalable platforms and report to a Chapter Leader (your manager), whose primary focus is to help you develop in your career and skills as we drive towards increased automation, continuous delivery with quality. Chapter Leaders drive the 'how': skills &amp; mastery, while your Squad drives the 'what.' The PurposeAs a systems analyst on Personalized Wealth Client Experience squad, you will be expected to quickly gain understanding of all the components of our applications and will work with the team to deliver best in class customer experience solutions. The ideal candidate should show ease at making personal connections, be confident in leading and constructively challenging with a dedicated approach to solving problems and overcoming obstacles. The Expertise You Have<ul><li>5+ years professional experience as a Systems Analyst for software solutions </li><li>Proven experience researching, optimizing, developing and authoring solution requirements, user stories, and specifications for moderate to complex software systems </li><li>Proven experience with Structured Query Language (SQL) and programming in general </li><li>Understand the interaction of APIs</li><li>Strong understanding and experience with complex relational database schemas and SQL management tools </li><li>Proven experience working with REST, SOAP, JSON and APIs </li><li>Proven experience with Agile development methodologies </li><li>Deep knowledge of scrum tools – Jira experience desirable </li><li>Excellent analytical skills </li><li>Good knowledge of Behavior Driven Development – Gherkin/Cucumber</li><li>Release coordination</li><li>Reverse engineer code to understand business logic and develop prototypes– Excel Macros/Java/Angular</li><li>Produce artifacts – business flow diagrams</li><li>Have good understanding of solution architecture</li><li>Prod incidents analysis – Splunk queries, build dashboards/alerts</li><li>Bachelor’s Degree Computer Science or related technology discipline </li></ul>The Skills You Bring<ul><li>You are a detail-oriented person with a real passion for accuracy, clarity, and elimination of ambiguity </li><li>You are deeply effective in written and verbal communications and are dedicated to tailoring content to the appropriate audience (business vs. technology, associate vs. management, etc.) </li><li>You are a self-starter who can rapidly assimilate business processes, goals and objectives and distill them into well-defined requirements </li><li>You understand how technology can automate business processes and can effectively propose, challenge and engage in ideation with business and technology teams in formulating software designs and solutions </li><li>Assist in identification, isolation, resolution, and communication of problems within the production and nonproduction environment and perform troubleshooting. </li><li>You are flexible and can adjust your work schedule to accommodate both U.S. and China-based teams and associates </li><li>Good interpersonal and leadership and influencing skills (without direct authority of others) </li><li>Self-driven, self-managed, energetic, passionate, and motivated with the ability to work independently to deliver results </li></ul> The Value You Deliver<ul><li>Ensuring the technology team is building the right software solutions and components to maximize customer experience </li><li>Facilitating flow of requirements from the business to the technology team </li><li>Reducing requirements and design risk and resulting costs associated with rework and redesign </li><li>Exercise a passion for keeping your knowledge up-to-date with the latest and greatest </li><li>Help maintain the high level of integrity in the team </li><li>Take ownership and accountability for figuring out what needs to be done </li></ul><h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Senior Systems Analyst

<h3>Job Description:</h3>Job DescriptionThe RoleFidelity's Workplace Solutions (WS) Digital Platforms Technology is looking for a Principal Software Engineer who will designs, develops, implements, and supports WS’s suite of Digital products and services. The Digital Platforms development team focuses on delivering innovative solutions that meet the needs of our customers. Our systems professionals thrive, with a steadfast dedication to innovation, which champions a culture of continuous improvement and significant achievement. We see ourselves as a vital link to Fidelity's customers. This is a fast-paced group that is using ground-breaking technologies to build powerful tools and outstanding user experiences for our customers, using Java-based technologies. The Expertise We’re Looking For <ul><li>Experience in Software Engineering, Information Technology or related field</li><li>Robust critical thinking skills coupled with a desire to learn and to engage with peers in technical and design discussions</li><li>Demonstrated experience in communicating technical needs and capabilities to non-technical team members, product owners, and partners</li><li>Ability to utilize a long-term mentality to help produce scalable, maintainable solutions </li></ul>The Skills You Bring<ul><li>9+ years of full stack development experience (currently hands-on)</li><li>2+ years hands-on experience in working with Cloud technologies - Azure or AWS</li><li>Extensive experience in Java / Spring boot / Spring Core / Web Services (REST) / Kubernetes orchestration</li><li>General experience of Api management using Swagger and OpenAPI with knowledge in Integration Technology Java Camel</li><li>Extensive experience in Client-side language, library, and framework proficiency: Angular, JavaScript/TypeScript, Node, NPM, HTML, CSS/SASS, RxJS, Jasmine/Karma/Storybook/Playwright </li><li>Strong experience building CI/CD pipelines using Jenkins, Maven, uDeploy, etc. &amp; solid understanding of version control using GIT and maintenance of pipelines.</li><li>Drive technical discussions, arbitrate, and recommend optimal path forward</li><li>Use your experience and knowledge to influence better software design, promote accurate software engineering and bug prevention strategies, testability, and security</li><li>You will also be directly involved in building new and improving capabilities on modern web-based tech stacks that will help Fidelity continue to deliver industry best experiences.</li><li>Robust critical thinking skills coupled with a desire for growth, to learn and to engage with peers in technical and design discussions</li><li>Ability to work effectively in global teams distributed across geographic locations</li><li>Knowledge of API gateways (Apigee preferred)</li><li>Hands-on experience utilizing Agile delivery methodology and participating in story writing, backlog refinement, and all Squad Scrum ceremonies</li><li>Collaborating with the Product Owner to deliver quarterly business objectives as well as developing a multi-year roadmap for the platform.</li><li>You bring an understanding of Micro-services Architecture and domain driven design patterns</li><li>Dedication to high quality, balanced with rapid pace of delivery</li><li>Experience leading design, code reviews, unit testing, integration and performance testing.</li></ul>The Value You Deliver<ul><li>Strong analytical skills and ability to tackle issues and work through ambiguous situations by making timely decisions based on facts, knowledge, experience, and judgement</li><li>Extensive knowledge of internet application architecture, as well as current and emerging technologies</li><li>Full grasp of the software development process including analysis, design, coding, system and user testing, problem resolution and planning</li><li>Use of formal methods (traditional structured or Agile/iterative) for delivering new or enhanced applications, identify and communicating systems development processes and developing work you're doing associated with the respective phases of the lifecycle</li><li>Ability to work with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative manner</li><li>Can communicate in various settings; one-on-one, small and large groups, with peers, and senior management</li><li>Skilled at influencing team members and external groups</li><li>Proactively navigates the organization to accomplish tasks</li><li>Willingness to work on multiple efforts simultaneously</li><li>Strong troubleshooting and problem-solving skills</li><li>Desire to be organized, highly responsive and committed to quality</li></ul>The TeamYou will be part of the technology team supporting Personalized Planning &amp; Advice product in a Scrum team and within Digital Platforms Technology. You will work closely with the Squad Lead, Scrum Master, Systems Analyst, Quality Assurance, Architects, and other Developers, to craft, build, test, and deliver the features that make up Fidelity’s Digital experiences. You will also be expected to provide guidance and mentoring to the other Developers within the wider Digital Platforms Technology team. Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Principal, Full Stack Engineer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Performance Engineer in Merrimack, NH and Westlake, TX! The Role We are seeking a skilled and analytical Performance Engineer to lead comparative performance evaluations across virtualization platforms including Docker, KVM, and VMware. The ideal candidate will design and execute Performance Engineering strategies to assess compute, IO, and system-level performance, and provide actionable insights to optimize virtualization deployments. <ul> <li>Creating scalable solutions and automation to monitor the health and establish signals to drive understanding of our performance environment. </li><li>Anticipating, discovering through ongoing interaction with, and prioritizing client/partner needs to serve as their voice and guide execution of the team. </li></ul> Key Responsibilities: <ul> <li>Design and execute performance test plans across Docker, KVM, and VMware environments. </li><li>Create performance test cases / suites / framework using performance tools like K6, JMeter or similar tools and using pipelines to trigger the tests </li><li>Analyze both system-level and application-level performance to identify bottlenecks, optimize resource utilization, and improve overall reliability and efficiency across diverse environments. </li><li>Develop automated performance monitoring dashboards using tools like Grafana, Prometheus, or ELK Stack. </li><li>Simulate user workloads and thin client interactions to validate scalability and network impact. </li><li>Collaborate with infrastructure and application teams to validate virtualization configurations. </li><li>Document performance baselines, test results, and optimization recommendations. </li><li>Stay current with virtualization trends and emerging technologies. </li></ul> Required Qualifications: <ul> <li>Bachelor’s degree in Computer Science, Engineering, or related field. </li><li>Brings 3–5 years of experience in virtualization technologies and performance testing. </li><li>Hands-on experience in designing and implementing performance test cases, suites, and frameworks using tools such as K6, JMeter, or equivalent,. </li><li>Experienced in performance analysis using Grafana, Prometheus, Splunk, VMware vRealize Operations, and Oracle Enterprise Manager to optimize reliability across hybrid environments.. </li><li>Strong analytical skills with experience in interpreting system logs, metrics, and traces. </li><li>Familiarity with Linux systems and kernel-level virtualization concepts. </li></ul> The Skills you Bring <ul> <li>Experience with container orchestration (e.g., Kubernetes). </li><li>Knowledge of VirtIO, QEMU internals, and hypervisor architectures. </li><li>Scripting skills in Python, Bash, or similar languages. </li><li>Experience with monitoring tools like Grafana, Prometheus, Splunk and PerfMon. </li><li>Experience with performance testing tools like k6,JMeter ,Loadrunner, and Locust.. </li><li>Knowledge of thin client environments and hosted virtual desktops (HVD). </li></ul> The Value You Deliver <ul> <li>Brings holistic and customer-centric perspectives during new development or re-architecture of products spanning across organizations. </li><li>Develops metrics reports such as stress test reports that improve the efficiency of development and operations teams. </li><li>Drives adoption of industry and Fidelity SRE practices across diverse applications and platforms. </li><li>Diagnoses high-severity incidents in Performance before they occur anywhere else </li></ul> Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Performance Engineer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an DDI Engineer to work in Fidelity’s Enterprise Infrastructure Group in Merrimack NH or Westlake, TX! <h3>The Role/Team</h3> As a DDI Engineer, you’ll be on a team responsible for managing and supporting infrastructure built on Infoblox appliances and Linux servers running ISC BIND. The team oversees both on-premises and cloud service provider (CSP) environments, ensuring consistent and reliable delivery of DNS, DHCP, and IPAM services across Fidelity’s hybrid infrastructure. You’ll be applying IT Service Management (ITSM) methodologies to maintain high standards of service delivery, aligning technology operations with business needs. <h3>The Expertise You Have</h3> <ul> <li>3–5 years of experience supporting network and DDI (DNS, DHCP, IPAM) infrastructure </li><li>Hands-on experience with BIND, Infoblox, or other DDI solutions </li><li>Strong ability to troubleshoot DNS and DHCP issues </li><li>Experience managing and deploying cloud-based infrastructure </li><li>Familiarity with observability tools for monitoring server environments </li><li>Proficiency in Python, Ansible, or Shell scripting </li><li>Working knowledge of Red Hat Enterprise Linux </li></ul> <h3>The Skills You Bring</h3> <ul> <li>Communicate clearly and effectively, whether you're collaborating with teammates or presenting technical concepts to non-technical audiences. </li><li>Take the initiative to identify and resolve issues before they impact service </li><li>Ability to work independently or as part of a team. </li><li>Attention to detail helps you spot anomalies in DNS configurations and logs that others might miss. </li><li>Bring a structured approach to problem-solving and can explain your thought process to others. </li><li>Adaptable and open to learning new tools and technologies to improve infrastructure reliability and performance. </li><li>Understand the importance of documentation and knowledge sharing to support team success. </li></ul> <h3>The Value You Deliver</h3> <ul> <li>Supporting and maintaining critical DNS and DHCP infrastructure to ensure reliable name resolution and IP address management across enterprise environments </li><li>Coordinating with internal teams to implement changes, troubleshoot issues, and optimize performance of DDI systems </li><li>Monitoring and analyzing DNS metrics, traffic, and logs to proactively identify and mitigate potential service disruptions </li><li>Integrating observability tools to enhance visibility into system health and performance, enabling faster incident response and root cause analysis </li><li>Collaborating with cloud and network engineering teams to align DNS architecture with evolving hybrid and multi-cloud strategies </li></ul> <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. <h3>Company Overview</h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. <h3>Information about Fidelity Investments</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

DDI Engineer

Oracle DBA Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an Oracle DBA to work in Westlake, TX or Merrimack, NH! The Role The Fidelity Brokerage Operations application DBA position entails database administration tasks on small, medium &amp; large size Oracle databases and data warehouses, being part of a large team of database professionals spread across United States and Fidelity’s overseas locations. The Expertise and Skills You Bring <ul> <li>BS in Computer Science or equivalent desirable </li><li>Ability to perform applications database administration (Oracle) services including SQL code review, performance analysis, query tuning, database application design, physical data modeling, development support &amp; Engineering </li><li>Experience in setting up, installing and managing multisite databases using Oracle Goldengate replication </li><li>Experience with cloud databases platforms on Linux environments </li><li>Ability to quickly diagnose the problem areas and come up with solutions and/or workarounds </li><li>Provide database support in all phases of SDLC and agile experience is preferred </li><li>Participate in 24X7 on call rotation schedule for various production support, database maintenance, housekeeping and installs </li><li>Work with enterprise teams for Systems Administrators, Cyber Security and Capacity Planning groups as and when situation demands </li><li>Strong time leadership skills with willingness and ability to prioritize multiple projects/initiatives at the same time </li><li>Self-motivated with strong team, interpersonal and communication skills </li><li>Establish database standards for operations, upgrades, migrations and onboarding new applications and/or clients </li><li>Advanced skills in SQL Performance Tuning and Optimization (PTO), using Oracle Enterprise Manager Grid control (OEM 12c), Linux shell scripting, and writing database monitoring jobs in PL/SQL </li><li>Strong Linux shell scripting experience preferred </li><li>Ability to work well in a team environment, as well as maintaining a flexible attitude are a must </li><li>Ability to develop and drive database administration strategies and initiatives as per the needs of the team </li></ul> The Team Fidelity Brokerage Technology (FBT) enables business partners to win in their respective marketplaces by designing, building and maintaining the technology platforms and products of Fidelity Institutional, Personal Investing and Workplace Investing. FBT is part of the Fidelity Brokerage Operations organization and has over 3,000 associates located in Boston, Covington, Denver, Merrimack, New York, New Jersey, Smithfield, Raleigh-Durham, Westlake, as well as India and Ireland. The FBT distributed DBA team provides application DBA support for all the distributed databases on which these applications run like Oracle, Sybase, SQL Server, Postgres, DB2, Snowflake &amp; Cassandra. COVID Work Policy Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role. Dynamic Working – Post Pandemic Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you. Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Oracle DBA

<h3>Job Description:</h3>This role is a Senior Support Engineer that provides production services support to the telephony environment. The EC3-PS team provides 24x7x365 production services support to voice, chat, and email platforms as well as digital call recording. This team interacts with all the technical teams across the firm daily (Network Engineering, Development squads) as well as the firm’s business units as part of our day-to-day role to maintain environment stability.The Expertise You Have and The Skills You Bring<ul><li>Bachelors degree in computer science, engineering or a related field.</li><li>Prefer 5+ years experience in a highly technical production support role.</li><li>Genesys on Prem experienced preferred.</li><li>Experience with NICE digital call loggers.</li><li>Solid understanding of SIP, VOIP and telephony infrastructure.</li><li>Experience with all Genesys on prem components – SIP, WDE, routing</li><li>Familiarity with tools such as Wireshark and log analyzers.</li><li>Effective communication skills, ability to work across teams, strong presentation skills.</li><li>Strong troubleshooting skills for voice, chat, email and IVR flows.</li><li>Scripting or API integration a plus.</li></ul>The Value You Deliver<ul><li>Acting as an individual contributor this role will provide advanced level support to the telephony environment. </li><li>Lead troubleshooting calls with ability to understand network topology and terminology.</li><li>Respond to work items through proactive alerting and reactive ServiceNow cases.</li><li>When assigned attend project meeting status calls and report back to the wider team.</li><li>Participate in on call rotations.</li></ul><h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Systems Services & Support

<h3>The Team</h3> Come and join our team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis. <h3>The Expertise You Have</h3> <ul> <li>Bachelor’s degree in Computer Science or equivalent </li><li>6+ years hands-on experience as a systems engineer </li><li>Design, build and maintain Amazon Connect Contact Flows and routing logic </li><li>Implement dynamic and skill-based routing using AWS Lambda (Node.js or Python) and Dynamo DB </li><li>Integrate Amazon Lex bots for conversational IVR, third APIs, and enterprise systems e.g., CRM, case management </li><li>Manage call recording, error handling, and failover routing logic </li><li>Configure and maintain queues, routing profiles and hours of operation </li><li>Troubleshoot call logs using CloudWatch and optimize routing for performance </li><li>Provide documentation, knowledge transfer, and architectural guidance to internal teams </li><li>Work cross-functionally with internal teams (cloud, security, telephony, support) as needed </li><li>Experience with version control and CI/CD for Lambda deployments. </li><li>Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation </li><li>Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity. </li><li>Exposure to Genesys will be a plus </li><li>Familiarity with Docker/Kubernetes and container-based development and deployment practices will be a plus </li><li>Hands-on AWS experience or demonstrated desire to build cloud experience (e.g. certifications, training) </li><li>Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes </li><li>Self-starter, curious, collaborative, innovative, eager to learn and teach others every day </li></ul> <h3>The Value You Deliver</h3> <ul> <li>Write high-quality code for our applications that is reliable, scalable, and reusable </li><li>Understand the leadership vision and execute on that vision </li><li>Strengthen and promote the culture of innovation by setting examples </li><li>Find creative ways to get things done, and do them right </li><li>Foster a culture of best in class software engineering practices </li><li>Exercise a passion for keeping your knowledge up-to-date with the latest and greatest </li><li>Ensure the high level of integrity in the team </li><li>Take ownership and accountability for figuring out what needs to be done </li></ul> <h3>Company Overview</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.

Systems Engineer

<h3>Cloud Engineer</h3> The Role As a Cloud Engineer, you will work within a complementary team comprised of passionate technologists who believe in the power of innovation and constant collaboration. We believe that small, empowered, self-motivated teams can achieve outstanding things. We are passionate about opensource contribution, sharing our expertise and knowledge with the engineering community while adopting a continuous learning approach supported by a dedicated learning day each week. The AWS Security and Service Enablement squad is seeking a highly technical, hands-on security engineer with experience on large-scale and/or business critical AWS environments. On this squad, you will bring your cloud security abilities to a group of dedicated engineers that are continuously innovating and improving our capabilities to enable the acceleration of Fidelity’s journey to the cloud. You will work on a wide variety of cloud native stacks and technologies, demonstrating innovative architectures and services. This squad is the starting point for all security capabilities, guardrail definition and service enablement for our AWS environment. <ul> <li>Designing, scaling, and deploying various cloud security controls and services</li> <li>Building processes and workflows along with a consolidated and collaborative integration of IaaS, SaaS, and PaaS cloud services</li> <li>Developing API's in Python.</li> <li>Ensuring seamless user experience with advanced security and compliance of our cloud infrastructure</li> <li>Maintaining and containing business risk as it pertains to the AWS cloud infrastructure</li> <li>Working across teams and Business Units to define requirements and deliver solutions</li> <li>Building comprehensive security controls to enforce policy</li> <li>Supporting business unit technologists deploying to the public cloud</li> </ul> <h3>The Expertise and Skills You Bring</h3> <ul> <li>5+ years of experience in IT infrastructure, security, compliance</li> <li>A strong understanding of AWS cloud service provider</li> <li>Engineering/operational support of cloud account configuration in AWS</li> <li>Hands-on experience with CI/CD pipeline or security tooling for cloud-native deployments</li> <li>Need a strong background in developing API's, particularly within Python. </li> <li>Experience building deployment pipelines: e.g. Jenkins</li> <li>Experience implementing infrastructure-as-code concepts and technologies</li> <li>Experience with logging, monitoring, and alerting solutions</li> <li>Strong ability to work with YAML and JSON markup languages</li> <li>A strong understanding of various cloud service delivery models including IaaS, SaaS, and PaaS; automation; containers; virtual compute, storage, and networks; virtual infrastructure management; self-provisioning; and scaling</li> <li>Ability to work with application and security teams to promote a secure posture in the cloud</li> <li>You can mentor and train other team members to work effectively in the cloud</li> <li>You are a self-starter who can independently by reading user documentation</li> </ul> <h3>The Team</h3> The Fidelity Architecture and Engineering (FAE) Business Unit’s mission is to enable Fidelity application development to go faster. Modern computing paradigms, cloud computing and open-source software offer tremendous potential to accelerate development and drive down costs. The new organization brings together Architecture, Infrastructure, Development Tools, Security, Operations and Program Office functions to work together in agile, delivery-oriented teams to build/configure/sustain internal and external cloud platforms with development ecosystems. <h3>Company Overview</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit Fidelitycareers.com Fidelity Investments is an equal opportunity employer.

Senior Cloud Engineer

<h3>Job Description:</h3>The TeamThis Director of Distributed Storage Engineering role spans across multiple product areas with a focus on delivering solutions to meet the demands of business-critical workloads supporting all areas of the firm’s financial services. You will work with technology leadership and architects to define target architecture, establish product roadmaps, and deliver high performing, cost effective and highly reliable solutions to meet the demands of this large financial institution.As a leading member of this team you will work to evaluate business and technology strategy and direction and deliver best in class capabilities for our customers. You will be directly involved in defining vendor strategies and business cases that clearly present technological capabilities along with costs to enable executive leadership to make solid and fact-based business decisions. You will influence the direction of distributed storage services. You will be required to present these strategies clearly to executive management and regularly report on the progress of critical projects.The Expertise You HaveAn ideal candidate will have a solid computer science background across distributed compute and storage. Networking knowledge would be an additional skill that would enable you to stand out among the candidates. You should be very familiar with industry standards and direction. A deep understanding of multiple vendor capabilities in storage services is required. You should have a good understanding of budget processes as well as the creation of business cases to justify the acquisition of new technologies. Knowledge of cloud computing would be another differentiator. A bachelor’s degree in computer science or similar discipline is preferred but not required. A strong distributed storage background as well as server experience is required via a combination of the following experiences:<ul><li>Proven track record of distributed storage engineering including product selection, implementation and ongoing management of critical platforms</li><li>Experience supporting multiple block storage array types and vendors</li><li>Experience managing large Fiber Channel Storage Area Networks (SAN)</li><li>Experience supporting iSCSI protocol for large block storage arrays</li><li>Critical troubleshooting skills and the ability to identify root cause for storage incidents</li><li>Strong capacity management background as well as performance troubleshooting skills</li><li>Possess a strong security first mindset ensuring critical systems are compliant and secure</li></ul>The Skills You Bring<ul><li>Deep understand of storage technologies (SAN/Block, NAS, Object, Cloud Storage)</li><li>Significant practical experience with storage protocols (Fiber Channel, iSCSI, NVMe)</li><li>Ability to manage technology lifecycle ensuring software/hardware currency and compliance</li><li>Strong coding skills enabling the automation of basic and complex operations</li><li>Experience with one or more general purpose programming languages</li><li>Ability to manage vendor relationships and guide product development</li><li>Ability to provide leadership and crisis management during critical incidents</li><li>Strong verbal, written and presentation skills</li><li>Ability to clearly articulate updates to executive manage while still possessing deep technical knowledge enabling detailed discussions with vendors and other support teams</li><li>Thrives in an Agile environment: ability to prioritize the work, ensure all are contributing appropriately, and ultimately focus and finish critical initiatives</li></ul>The Value You DeliverYou will be supporting an international team of engineers focused on delivering best in class distributed storage capabilities. Your background will enable you to drive strategic decisions for the technology that supports our financial customers. Through very close coordination and collaboration with leadership, product management, architecture and other support teams you will deliver on critical goals laid out for the organization. You will be mentoring a team of engineers and enabling technical growth. You will be guiding the team in the development of roadmaps. You will be collaborating across the organization to develop plans to implement the strategy laid out.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

32 Education / Training Jobs in Merrimack, NH, USA