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<h3>Job Description:</h3>Note: Fidelity will not provide immigration sponsorship for this positionWe are looking for a new team member who can make an immediate impact and who demonstrates curiosity to learn, is willing to step up and take ownership of their projects and thrive by sharing knowledge. The Digital Asset Security Operations team within Fidelity Enterprise Cybersecurity (ECS) group provides cybersecurity security engineering and operational support for mission critical systems that provide cryptocurrency and blockchain related products and services. This role will interact with other members of the cybersecurity team as well as the Risk and Development team of our business partners. This role offers tremendous exposure to industry leading Cryptographic processes &amp; practices, hands-on exposure to Hardware Security Modules, exposure to Blockchain/Digital Currencies, and leading systems monitoring tools &amp; technologies.The Expertise You Have and The Skills You Bring<ul><li>Bachelor's degree in computer science or equivalent technology discipline</li><li>6+ years of experience in a distributed IT Engineering and/or support function</li><li>2+ years of experience with implementing and supporting APIs, Key management &amp; Encryption products, and solutions.</li><li>Experienced with Docker/Kubernetes and container-based deployment practices.</li><li>AWS experience or desire to build cloud experience (e.g. certifications, training).</li><li>Self-starter, curious, collaborative, innovative, eager to learn.</li><li>Understanding of Cryptography/encryption concepts, methods, and processes.</li><li>Strong working knowledge of OS (Linux and Windows) from security point of view (configuration, hardening etc.).</li><li>Knowledge of deploying and managing APIs, and automation/scripting (Python/Bash, PowerShell etc.).</li><li>Hands-on experience in CI/CD and configuration management systems such as Github, Jenkins and Artifactory</li><li>Hands on experience with Hardware Security Modules (HSM) for key management is highly desired.</li><li>Good system analysis and problem-solving skills.</li><li>Understanding of Agile methodology and ability to work in a fast-paced Enterprise environment is desired.</li><li>You will be part of a highly talented Cybersecurity Dev/Ops team that designs, builds, and supports critical solutions for Fidelity cryptocurrency infrastructure.</li><li>Performing routine tasks of Incident, change and release management work in on-going operations support including source code control, build and deployment automation, configuration and change management, performing monitoring and log integration, server, and network security access control for cryptocurrency projects.</li><li>Performing systems security engineering work including designing/recommending new controls implementations, executing proof of concepts, researching new solutions for emerging threats and developing process improvements to improve cybersecurity controls.</li><li>Defining, implementing, and supporting authentication, authorization, monitoring, policy enforcement, access control and other security controls at server, system, network, and process levels for the production systems in cryptocurrency environment.</li></ul><h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Senior Systems Engineer (Cybersecurity)

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Full Stack Developer in Smithfield, RI and Merrimack, NH! <h3>The Role and the Team</h3> IWMS (Institutional Wealth Management Services) is seeking an experienced Full Stack developer to join us in the design and development of innovative technology for financial advisors and their clients using the latest technology stack in a collegial and engaging environment. You will play a leading role in the agile development of the web applications used by thousands of Investment Professionals to deliver comprehensive brokerage solutions to their customers. Our development teams work together and encourage creativity, innovation, and excellence. Your experience, skills, and input will be critical to our shared success. <h3>The Expertise and Skills You Bring</h3> <ul> <li>6+ years full stack software development experience building enterprise web and middle tier applications including Angular, Typescript, and core Java with Spring/Springboot. </li><li>B.S. in Computer Science, Engineering, Mathematics, or equivalent experience. </li><li>Leadership experience to guide, encourage, and motivate your fellow engineers. </li><li>Experience working in an Agile Scrum development environment. </li><li>Experience with web services - JSON, XML, REST, SOAP, etc. </li><li>Experience with Docker, Kubernetes, Terraform, and AWS cloud deployment/application management. </li><li>Experience with unit testing and test automation libraries/strategies. </li><li>Experience building and deploying applications using continuous integration pipelines and automated deployment tools such as Jenkins. </li><li>Experience using source control and pull requests for collaborative development in code repository tools such as GitHub. </li><li>Strong communications and problem-solving skills </li></ul> <h3>The Value You Deliver</h3> <ul> <li>Developing and deploying software in a fast-paced environment. </li><li>Collaborating with colleagues on technical implementation and process improvement. </li><li>Able to clearly present sophisticated technical solutions, ideas, and plans to senior management, business partners, and less technical team members as needed. </li><li>Working closely with technology and business partners to design new features. </li><li>Passion for learning the latest technologies and frameworks. </li><li>Building positive relationships within and across teams. </li><li>Mentor and be mentored by your team members and partners. </li></ul> Please see the below pay rate range for the work location of Rhode Island only: $62.68-$102.68 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. <h3>Company Overview</h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. <h3>Information about Fidelity Investments</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers. ???????

Fidelity TalentSource

Senior Full Stack Developer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Systems Support Analyst to work in Fidelity’s Enterprise Infrastructure Group in Westlake TX or Merrimack NH. <h3>Team</h3> The Production Services Electronic Data Transmissions team is part of the Production Services and Support organization within Enterprise Infrastructure. The EDT team works closely with client and client-facing teams and support groups to resolve incidents and support projects/programs and onboardings. The overall team is comprised of associates located in North Carolina, New Hampshire, Texas, and India. <h3>Role</h3> Fidelity Investment Enterprise Infrastructure is looking for a qualified individual to assume a key role as Systems Services and Support Analyst within the Production Operations Electronic Data Transmissions team (EDT). The EDT team is the primary entry point used by a wide variety of Fidelity clients to send financial and indicative information to multiple Fidelity service channels (Defined Contribution, Defined Benefit, Stock Plan, Health and Welfare, etc). This team is responsible for the support of all aspects of file transmissions between Fidelity and its clients and vendors. The responsibilities include the triage of transmission failures, oversight of the environment, and resolution of user-generated request tickets. We are always exploring new ways to continually provide value to our customers. This team has a direct and positive impact on Fidelity’s customers, by building and maintaining day-to-day internal and external relationships in order to provide an ongoing high-quality level of service to customers. <h3>The Expertise and Skills You Bring </h3> <ul> <li>6-9 Years of working experience and strong knowledge of FTP / SFTP / AS2/ NDM and other managed file transmission protocols </li><li>Perform batch and data support activities using JCL, COBOL, DB2 and various Mainframe tools and practices such as Control M, TSO, ISPF, SQL, etc. </li><li>Ability to script mainframe automation with REXX and other mainframe tools. </li><li>Prior Experience with Fidelity mainframe application and batch processing is a plus. </li><li>Proven experience with Python scripting </li><li>Linux and Windows OS administration skills </li><li>Proven analytical and problem-solving skills </li><li>Must be capable of learning complex processes quickly and have the ability to learn through independent research and as a member of a multi-location team. </li><li>Proven written skills and record of producing high-quality documentation </li><li>Strong customer focus and customer satisfaction orientation. </li><li>The applicant should also demonstrate effective communication skills; both written and verbal, as well as the ability to communicate effectively with technical as well as non-technical associates. </li><li>Ability to function optimally in a meaningful role balancing multiple projects and requests. </li><li>Availability to provide some off-hours /weekend on-call coverage as required. </li></ul> <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Systems Support Analyst (Mainframe FTP)

Senior Data Engineer Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Data Engineer in Westlake, T! The FI Data Solutions team is looking for a highly motivated Senior Data Engineer responsible for designing, building, and maintaining the operational and analytical capability in FI's data platforms. The work involves solution design, data analysis, production rollout and production support activities using Java Spring Batch, Python, AWS, Oracle, and Snowflake. The role will be involved maintaining and improving our vast data ecosystem that provides value to our compensation, sales, and reporting users. Education and Experience <ul> <li> Bachelor's or Master's Degree in a technology related field (e.g. Engineering, Computer Science, etc.) required with 6-8 years of working experience </li><li> 4-6 years of Java development utilizing Spring frameworks. Experience writing batch jobs with Spring Batch is highly desirable </li><li> 3+ years of experience developing applications that run in AWS, with focus on AWS Batch, S3, IAM </li><li> 4+ years working with SQL (ANSI SQL, Oracle, Snowflake)` </li><li> 3+ years of Python development </li><li> Experience with Unix shell scripting (bash, ksh) and scheduling / orchestration tools (Control-M) </li><li> Strong data modeling skills with experience working with 3NF and Star Schema data models </li><li> Proven data analysis skills; not afraid to work in a complex data ecosystem </li><li> Hands-on experience on SQL query optimization and tuning to improve performance is desirable </li><li> Experience with DevOps, Continuous Integration and Continuous Delivery (Jenkins, Terraform, CloudFormation) </li><li> Experience in Agile methodologies (Kanban and SCRUM) </li><li> Experience building and deploying containerized applications using Docker </li><li> Work experience in the financial services industry is a plus </li><li> Proven track record to handle ambiguity and work in a fast-paced environment, either independently or in a collaborative manner </li><li> Good interpersonal skills to work with multiple teams within the business unit and across the organization </li><li> Proven experience developing solution architecture diagrams and design documents that help guide developers and analysts on how to implement and maintain our systems </li></ul> The Value You Deliver <ul> <li> Sound understanding of the software development process including analysis, design, coding, system and user testing, problem resolution and planning. </li><li> Strong analytical skills and ability to tackle issues and work through ambiguous situations by making timely decisions based on facts, knowledge, experience and judgment. </li><li> Good interpersonal and client-handling skills with the ability to handle expectations and explain technical detail. Consistent track record to multitask, prioritizes tasks, and quickly adjusts in a constantly evolving environment. </li><li> Collaborate with business and technology groups and should be able to present formal and informal presentations in various settings: one-on-one, small, and large groups, with peers, and senior management. </li><li> Ability to navigate organizationally to accomplish tasks and work on multiple efforts simultaneously and ability to work with multi-functional teams located across geographies. </li><li> Excellent conflict management and negotiation skills; eager to learn and continuously develop personal and technical capabilities. </li><li> High level of dedication, initiative, vision, passion and professional approach to time, costs, and deadlines. </li><li> Ability to handle production issues with accuracy and attention to detail; a methodical, investigative, and inquisitive mind; together with creative abilities. </li><li> Design robust batch and streaming programs and adhering to standards and best-practices for these databases. </li><li> Enjoy analyzing data, identifying gaps, issues, patterns, and trends and can analyze application dependencies and conduct impact assessment of changes. </li></ul> Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Senior Data Engineer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Principal Systems Analyst in Smithfield, RI and Merrimack, NH! <h3>The Role and the Team</h3> IWMS (Institutional Wealth Management Services) is seeking an experienced Systems Analyst to join us in the design and development of innovative technology for financial advisors and their clients using the latest technology stack in a collective and engaging environment. You will play a leading role in the agile development of web applications used by thousands of Investment Professionals to deliver comprehensive brokerage solutions to their customers. You will drive the technical analysis and support of our IWMS Trading systems, including gap analysis and code research from user interface to middleware and backend. You will work closely with Product Owners and development teams to design, build, test, and deliver complex software solutions. Our development teams are highly collegial and encourage creativity, innovation, and excellence. Your experience, skills, and input will be critical to our shared success. <h3>The Expertise and Skills You Bring</h3> <ul> <li>10+ years of hands-on analysis experience supporting the development of complex, enterprise software solutions. </li><li>B.S. in Finance, Computer Science, Management Information Systems, or equivalent experience. </li><li>Brokerage experience and familiarity with Trading capabilities strongly preferred. </li><li>Experience researching, optimizing, developing, and authoring solution requirements, user stories, and specifications for moderate to complex software systems. </li><li>Experience in various systems analysis methodologies, including data analysis, data mapping, flowcharts, use-case development, story writing, set-up &amp; configuration of systems, gap analysis, user acceptance testing, and product documentation. </li><li>Solid grasp and experience with Structured Query Language (SQL), querying relational databases, and programming in general. </li><li>Proven experience working with APIs - REST, SOAP, JSON, XML. </li><li>Experience collaborating with a User Experience Design team to gather and document user requirements, finalize front-end interfaces, ensure consistent user experience across platforms, and work with design tools like Figma. </li><li>Experience with agile development methodologies and collaborating with product teams, engineering teams, and business stakeholders. </li><li>Experience with generative AI tools to increase efficiency and quality. </li><li>Excellent facilitation, communication, and analytical skills. </li><li>Proactive, organized, highly responsive, and committed to quality. </li><li>Real passion for accuracy, clarity, and elimination of ambiguity. </li><li>Self-starter who can rapidly assimilate business processes, goals and objectives and distill them into well-defined requirements. </li><li>Dedicated, self-managed, energetic, passionate, and motivated with the ability to work independently to deliver results. </li></ul> Please see the below pay rate range for the work location of Rhode Island only: $50.04-$90.04 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. <h3>Company Overview</h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. <h3>Information about Fidelity Investments</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers. ???????

Principal Systems Analyst

Aspire Health Alliance recognizes that attracting and retaining exceptional staff is the key to providing excellent care for our clients. Whether a staff member is providing direct care to those we serve or working on the administrative end supporting the services we are proud to provide, each person’s contribution is highly valued.Our mission, vision and values are supported by organizational culture guiding the work for every staff member: We are one compassionate, accountable community.Working at Aspire Health Alliance can provide enormous job satisfaction. Your contribution is serving to help fulfill a mission, vision and values that support our belief that mental health is the foundation of a person’s overall health and we work to foster an environment that is safe and supportive and free of judgement or prejudice around mental health. In addition, Aspire Health Alliance offers a competitive package of compensation and benefits.SCHEDULE: Sun-Thurs, 3p-11pJump start a rewarding Human Services Career as a Residential Rehab Educator/Counselor. Join our team and play an essential role in enabling adults with mental illness to live as actively and independently as possible!Residential Rehab Educators/Counselors assist clients experiencing behavioral health issues with: goal setting and achievement, activities of daily living, engagement in meaningful activities, socialization, transportation and administration of medication. Implement treatment plans that help clients with reaching goals and symptom management. Help clients to develop independence and enhance quality of life.Education:- HS diploma or equivalent; coursework in psychology, human services, social work, health sciences towards an Associates or Bachelor's degree preferred<ul><li>Previous experience working in the health and human services field and/or related education or training.</li><li>We provide ongoing training and development</li></ul><ul><li>Patience and an understanding and ability to interact with individuals with disabilities</li><li>Dependability, flexibility, and desire to help others</li><li>Computer proficiency and ability to learn to use an electronic health record system</li><li>Must have a current valid driver’s license and safe driving record, driving experience ...access to a personal vehicle required at some sites</li><li>CPR, First Aid and MAP certifications will be required.</li></ul>We offer an excellent benefits package and growth opportunities!If you meet these qualifications and have an interest in pursuing this career path, please let me know your availability for a telephone screen (date/time) to discuss the position and your qualifications further.Compensation is based on candidate experience, qualifications, and certifications and licenses. Annual ranges listed are based on a full-time, 40 hours per week position.Salary Range$20—$20 USDAspire Health Alliance is committed to and passionate about diversity, equity, and inclusion. We celebrate, support, and promote diversity of thought, culture, and backgrounds. As an employer committed to equal opportunity, we base all employment decisions on each individual’s capabilities and qualifications, without regard to race, color, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, genetics, or any other protected characteristic. Aspire Health Alliance strives to fully reflect the clients and communities we serve and believes that a diversity of interests and cultures leads to a stronger and more innovative organization.

Aspire Health Alliance

Residential Rehab Educator $20.00

Aspire Health Alliance recognizes that attracting and retaining exceptional staff is the key to providing excellent care for our clients. Whether a staff member is providing direct care to those we serve or working on the administrative end supporting the services we are proud to provide, each person’s contribution is highly valued.Our mission, vision and values are supported by organizational culture guiding the work for every staff member: We are one compassionate, accountable community.Working at Aspire Health Alliance can provide enormous job satisfaction. Your contribution is serving to help fulfill a mission, vision and values that support our belief that mental health is the foundation of a person’s overall health and we work to foster an environment that is safe and supportive and free of judgement or prejudice around mental health. In addition, Aspire Health Alliance offers a competitive package of compensation and benefits.RELIEF STAFF: $20.00 varied shiftsAs a Residential Rehab Educator/Counselor, assist our Residential Clients experiencing chronic behavioral health issues, with activities of daily living. Help them to develop more independence and improve quality of life.In a residential group home setting, RELIEF STAFF fill in as needed for regular staff who are absent, for unfilled positions, vacations, leaves, etcActivities may include: monitoring clients, grocery shopping, household chores, cooking, personal care, managing finances, transportation.Transport clients to appointments or events in the community. Engage them in meaningful activities within the home. Encourage positive behaviors. Help clients to meet individual service plan goals set by a team of medical and other professionals. Administer medication.After initial training period working at several different homes and becoming familiarized with different houses and clients, choose available shifts based on your schedule and our current needs.Great opportunity to gain exposure and experience in the mental health field!Position will require mandatory attendance in a number of our ongoing trainings over a 6 month period:INITIAL New Hire Orientation with HR /Mon and Tues 8:30-4FIRST AID/CPR-9a-3pWORKPLACE SAFETY-9a-4pMAP, 9-5 or 5-8 ( Recertification)Special ACCS team orientation 9-3 VITALS, 10-noonMust pick up at least 1 shift every 60 days in order to remain on our Relief Staff list. Hopefully, you will want to work more and are encouraged to do so .Position REQUIRES: HS diploma; some college preferredInterest and /or coursework in Psychology, human services, health care, or related fieldSome experience in the mental health care field is preferred. Ability and willingness to attend all mandatory trainings is requiredMust have a current valid drivers license in good standing, 1-3 years of driving experienceMust have good communication skills, empathy and ability to work as part of a team **Those with Current, CPR and MAP certifications, which are highly desirable, will be given first consideration**Compensation is based on candidate experience, qualifications, and certifications and licenses. Annual ranges listed are based on a full-time, 40 hours per week position.Salary Range$20—$20 USDAspire Health Alliance is committed to and passionate about diversity, equity, and inclusion. We celebrate, support, and promote diversity of thought, culture, and backgrounds. As an employer committed to equal opportunity, we base all employment decisions on each individual’s capabilities and qualifications, without regard to race, color, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, genetics, or any other protected characteristic. Aspire Health Alliance strives to fully reflect the clients and communities we serve and believes that a diversity of interests and cultures leads to a stronger and more innovative organization.

Residential Rehabilitation Educator (Relief/Per Diem), $20.00 

Title:&nbsp;Library Assistant
Number of Positions:&nbsp;1

Position #:&nbsp;600720

Pay Rate:&nbsp;$32,150 $38,150/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Classification: 3 – On campus
Type of Appointment:&nbsp;Full-Time
Department:&nbsp;Academic Testing
Required Documents Needed to Upload at Time of Application:
<ul>
<li>Resume</li>
<li>Three professional references (See below)</li>
</ul>
Reference check requirements:
<ul>
<li>Non-supervisory roles: three (3) current or former supervisors</li>
<li>Personal references (friends, clergy, customers, relatives) are not considered acceptable references</li>
</ul>
Position Summary:&nbsp;The overall purpose of this job is to provide circulation, interlibrary loan, intercampus loan, billing, physical course reserves, and general reference services to all library patrons. This position uses the Alma integrated library system to provide all circulation-related support services including circulation of materials, maintenance of the reserves collection, and the creation of catalog records for new technology items; uses Worldcat to manage interlibrary loan services; ,shares responsibility for the maintenance of the print-format collection, and upkeep of office printers, and other equipment.
Essential Functions:
40% Circulation: Provide services to patrons at the circulation desk as scheduled.
<ul>
<li>Use Alma, the integrated library system, to check books/materials/technology out and in, help patrons locate specific materials or reserves items, and add or update patron records.</li>
<li>Issue borrower’s cards to community patrons.</li>
<li>Explain circulation policies and procedures to patrons, exercising good judgement to make exceptions when appropriate; suggest improvements to policies and procedures.</li>
<li>Handle patron complaints, referring the patron to a supervisor as needed.</li>
<li>Answer directional and general information questions and refer patrons who need professional assistance to librarians.</li>
<li>Record patron interactions using SpringShare’s LibInsight form.&nbsp;</li>
<li>Using technically advanced knowledge of Alma, the integrated library system, assist with training and provide ongoing support&nbsp; for staff at all library locations for circulation technical procedures and policy questions.</li>
<li>Open and close the library during specified hours and secure library equipment.</li>
<li>Alma releases updates and new versions, so this position must be able to adapt to changes, learn new processes, and quickly develop a thorough understanding of Fulfillment, the Alma module that controls the circulation of books/materials/technology.</li>
<li>Complete incident reports as needed to alert the Library director to security and safety issues.</li>
<li>Assist with service desk coverage for other employees’ planned and unplanned absences.</li>
<li>Perform clerical duties such as filing, answering phones, and making copies; maintain the supply of the various forms used at the circulation desk.</li>
</ul>
20% Interlibrary and Intercampus Loans: Coordinate interlibrary and intercampus loan services.
<ul>
<li>Oversee the borrowing of materials from other libraries for the library’s patrons and the lending of our materials to other libraries.</li>
<li>Use WorldCat to process and maintain records of requests.</li>
<li>Prepare items for shipment and receive returned items.</li>
<li>Ship materials via the Firefly courier and USPS mail avoiding ILL fees from other institutions.</li>
<li>Receive requests for books/materials/technology from other Pellissippi State campus locations and process them for loan to patrons at these locations; pack materials for shipment via the college courier service to other locations; and receive, unpack, and process these materials for return to the collection when they are returned.</li>
<li>Remain current with technology requirements and apply new knowledge and processes to the job.</li>
</ul>
10% Physical Materials Maintenance: Maintenance of the print-format collection.
<ul>
<li>Sort and shelve library materials.</li>
<li>Train student workers to regularly shelf read, straighten, and dust the collection.</li>
<li>Shift materials and adjust the number of materials on shelves to utilize the space available for the physical collection.</li>
<li>Assist with the annual physical materials inventory.</li>
<li>Search for items reported missing following the established procedures for searching and tracking.</li>
<li>Process materials for withdrawal from the collection.</li>
<li>Change location codes for materials being moved.</li>
</ul>
10% Library Equipment &amp; Supplies:
<ul>
<li>Maintain the building security system, regularly inspecting and cleaning it; notify the appropriate personnel for repairs and service calls.</li>
<li>Maintain an inventory of office supplies, including batteries, cables, travel cases, and other items required for the technology lending program.</li>
<li>Withdraw obsolete or damaged technology items from the library catalog and follow departmental procedures for surplus.</li>
</ul>
5% Library Statistics: Maintain records and gather statistics.
<ul>
<li>Report interlibrary loan statistics to the Circulation Librarian.&nbsp;</li>
<li>Prepare additional reports as needed.</li>
</ul>
10% Student Workers: Act as backup for the training of student workers. Assist in supervising student assistants.
5% Reserves Collection: Oversee management of the reserves collection.
<ul>
<li>Add materials to the Reserve&nbsp; collection, including textbooks, models, kits, laptops, graphing calculators, and more, using Alma, the integrated library system.</li>
<li>Retrieve items from the physical collection as requested by faculty; create and delete brief catalog records for the items.</li>
<li>Withdraw materials from Alma when returning them to instructors.</li>
<li>Organize, shelve, and inventory reserves materials.</li>
</ul>
As needed: Provide backup for Circulation Libraria, the Circulation Specialist and Campus Library Assistants at all campuses.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Required Experience: 
<ul>
<li>An Associate’s Degree required; Bachelor’s Degree preferred.&nbsp;</li>
</ul>
Part-time work experience is calculated at 50% credit of full-time work experience.
Skills/Abilities:
<ul>
<li>Customer service experience</li>
<li>Proficiency with the Microsoft Office suite, specifically Word and Excel</li>
<li>Library experience, preferably in a public-facing position</li>
<li>An excellent grasp of the English language (both speaking and writing)</li>
<li>Specific knowledge of library circulation and inventory processes and the circulation modules of the integrated library system, the Library of Congress classification system, the OCLC interlibrary loan system, and a general understanding of library organization and practices.</li>
<li>Ability to read and to understand complex, multi-step written and oral instructions</li>
<li>Ability to work and communicate effectively with others, deal with frequent interruptions, and adaptability/flexibility</li>
<li>Ability to be detail oriented, organized, and to work well in a sometimes busy and changing environment</li>
<li>The ability to engage in the College’s mission, vision, and values</li>
<li>It usually takes 6 months to a year of on-the-job for an employee to have a really good grasp of technical skills, policies, and procedures necessary for competency in this job.</li>
</ul>
Physical Demands:&nbsp;Position requires bending and stretching to reach shelves, lifting of materials (1-15 lbs), pushing loaded book trucks (can be over 100 lbs), ability to use computer monitor and keyboard, ability to communicate with patrons at the circulation desk and over the phone, ability to read call numbers.
Hazards: Repetitive motion injuries from checking in/out and moving quantities of books. Books falling from shelves or book trucks can cause various injuries, most common are foot injuries. Book trucks that tip over can cause wrist, leg, and foot injuries. Injury from lifting stacks of books or boxes. Injury from office equipment with moving parts such as shredder, laminator, and paper cutter. Exposure is daily. Probability of minor cuts and abrasions is moderate. Probability of serious injury is very low when employee follows safe procedures for handling materials that are demonstrated and emphasized during training.
Full-time Employment Benefits:
&nbsp;• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if&nbsp;enrolled in health plan
&nbsp;• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
&nbsp;• Employee Assistance Program
• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b
• Employee Discount program with over 900+companies
• 13 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
&nbsp;• Longevity Pay
• Many opportunities for professional development
Special Instructions to Applicants:&nbsp;To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is&nbsp;not&nbsp;listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, sexual orientation, gender identity/expression, pregnancy, disability, age (40+), status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies concerning all employment and education programs and activities. View the <a href="https://policies.pstcc.edu/?page_id=20" target="_blank">nondiscrimination policy</a>. For questions or concerns, please contact George Underwood at <a href="mailto:gtunderwood@pstcc.edu" target="_blank">gtunderwood@pstcc.edu</a> or 865-539-7354.
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at&nbsp;<a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on the link to the left to apply.
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