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MOTLOW STATE COMMUNITY COLLEGE
is accepting applications for the following position:
Manager of Credential Based Training 

Campus: Any
Position number: B99881
Salary: $48,235 to $51,235&nbsp;&nbsp;&nbsp;&nbsp;
Motlow State is located in the beautiful rolling hills of middle Tennessee and has four campuses that serve students from eleven counties.&nbsp; We offer a comprehensive benefits package that includes an excellent retirement package from the state of Tennessee, 401K plan with match, thirteen paid annual holidays in addition to annual and sick leave days, health and dental insurance, tuition discounts, and state employee discounts. Motlow positions are contingent upon funding availability and budget approval.

General Function:&nbsp;
Oversees the infrastructure, platforms, and initiatives that support non-credit Business-to-Consumer (B2C) growth and consumer training programs. This position serves as local administrator for multiple learning and enrollment systems, curates third-party offerings, executes go-to-market plans, and ensures a seamless learner experience. The Manager also collaborates across departments to support Business-to-Business (B2B) growth, contributes to proprietary course production, and maintains operational excellence to expand community engagement and non-credit enrollment.
Minimum Qualifications:
Bachelor’s Degree earned from a regionally accredited institution and at least three years of experience in higher education, workforce development, training, or related B2B/B2C marketing roles.
Preferred Qualifications:&nbsp; 
Master’s Degree earned from a regionally accredited institution and at least five years of experience in higher education workforce development, training, or related B2B/B2C marketing roles including at least two years of experience with platforms such as CampusCE, Slate, Wrike, or comparable systems.
Major Duties and Responsibilities:
<ul>
<li>Administer, maintain, and support workforce development software platforms at the unit administration and superuser level including CampusCE, Slate, CRM, Wrike, MedCerts, and various LMS systems. Acts as backup unit administrator and superuser for Google, Coursera, Handshake, YouScience, Big Interview, Desire2Learn (D2L), and ed2go. Coordinate with the institution level software owners or administrators, IT unit, and vendors to ensure proper configuration, updates, and troubleshooting for each system while maintaining data accuracy and security. Collaborate with institution level software owners or administrators, Institutional Marketing unit, IT unit, consultants, and administrative staff to resolve technical issues and align system functions with institutional and workforce development goals.</li>
<li>Develop, refine, and document processes to support scalability and compliance in non-credit programs.</li>
<li>Curate, package, and execute third-party non-credit or credential based course offerings for consumer markets.</li>
<li>Implement go-to-market initiatives, including events, campaigns, and digital engagement strategies in collaboration with Institutional Marketing unit.</li>
<li>Manage consumer enrollment, onboarding, and customer service processes to ensure positive learner experiences.</li>
<li>Collaborate with B2B workforce staff to support shared initiatives and platform needs.</li>
<li>Provide performance reporting and insights to guide leadership in decision-making.</li>
<li>Support proprietary course production by contributing to planning, coordination, and launch execution.</li>
<li>Build cross-functional relationships with Business &amp; Finance, Academic Affairs, and Student Success to integrate non-credit or credential-based training with institutional goals.</li>
<li>Other duties as assigned</li>
</ul>
Knowledge, Skills and Abilities:
<ul>
<li>Ability to provide effective training in an individual or group setting in a classroom or virtually through a digital platform such as Zoom or Teams.</li>
<li>Communicate effectively, both in writing and verbally, with students, fellow employees, college administrators, community leaders, industry partners, and other stakeholders</li>
<li>Must be proficient in interfacing with a diverse group of clients and contribute to maintaining effective stakeholder contacts. Must be able to serve as a liaison with other departments and outside agencies and/or employers. Interface with high-level staff such as CEO'S, Presidents, and Vice Presidents.</li>
<li>Demonstrate the ability and willingness to handle new assignments, changes in procedures and business requirements and identify what needs to be done and take appropriate action. Complete assigned work: meet deadlines without reminders or follow-up from supervisor or others and perform work conscientiously with a high degree of accuracy.&nbsp;</li>
<li>Work effectively and productively as a team member keeping others informed of pertinent information.&nbsp; Treat others with respect, maintaining a spirit of cooperation. Use diplomacy and tact in dealing with difficult situations or people and be receptive to constructive feedback.</li>
<li>Knowledge of workforce development, higher education operations, and non-credit training models.</li>
<li>Knowledge of CRM, LMS, E-commerce, and digital marketing platforms.</li>
<li>Skill in project management, process improvement, and cross-platform integration.</li>
<li>Skill in developing and executing go-to-market plans for consumer markets.</li>
<li>Skill in data analysis, reporting, and the use of insights to inform decisions.</li>
<li>Ability to ensure high-quality customer service, learner satisfaction, and retention.</li>
</ul>
To ensure consideration, interested applicants must submit an application, transcripts and resume online with application submission.
Human Resources Office, Dept. 200
Motlow State Community College
Telephone (931) 393-1544, TDD (931 393-1621)
E-mail: <a href="mailto:jobs@mscc.edu" target="_blank">jobs@mscc.edu</a> &nbsp;&nbsp;&nbsp;
Website: <a href="http://www.mscc.edu" target="_blank">www.mscc.edu</a>
Motlow College is an EEO/Title VI/Title VII/Title IX/Sections 504/ADA Employer
Motlow State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.

Motlow State Community College


      Manager of Credential Based Training
    

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McLane

Intern I - Human Resources (Summer 2026)

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Data Scientist - IT&D

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join the Harvard Faculty of Arts and Sciences?The Faculty of Arts and Sciences (FAS) is the historic heart of Harvard University. It is the home of Harvard’s undergraduate program (Harvard College, founded in 1636) as well as all of Harvard’s Ph.D. programs (the Harvard Kenneth C. Griffin Graduate School of Arts and Sciences, founded in 1872), Harvard Athletics and the Division of Continuing Education. The 40 academic departments and 30+ centers of the FAS support a community unparalleled in its academic excellence across the broadest range of liberal arts and sciences disciplines. Together, the FAS seeks to foster an environment of ambition, curiosity and shared commitment to knowledge and truth that elicits excellence from all members of our community and prepares the next generation of leaders through a transformative educational experience. Job Description Job Summary: Oversee and provide professional engineering expertise in a core facility in process design, training, quality assurance, and developmental activities. 
Job-Specific Responsibilities: As part of the Harvard Quantum Initiative staff team, the Electromagnetics Shop Engineer will provide technical oversight, instruction, and management of a new electromagnetics facility. They will hold primary responsibility for all aspects of the electromagnetics shop, overseeing day-to-day operations and providing long-range strategic planning. The Electromagnetics Shop Engineer is responsible for setting up and equipping the shop, developing shop processes, training researchers, including graduate and undergraduate students, and collaborating with researchers to design and build optical systems.<ul><li>Provide guidance to researchers, including faculty, postdocs, and graduate and undergraduate students on the design and build of optical systems, managing simultaneous complex designs.</li><li>Evaluate, procure, install, maintain, monitor, and participate in the selection of state-of the art optical instrumentation equipment; other specialized instrumentation, and/or mechanical, electrical, or plumbing (MEP) systems needed to support instrumentation.</li><li>Coordinate with vendors, as needed, for equipment inspection, repair, and service contracts.</li><li>Provide technical oversight and training to researchers to advance knowledge of the equipment, instruments/systems, and lab-specific safety protocols and best practices. Monitor laboratory safety compliance and ensure compliance with University policies, procedures, and applicable legal rules and regulations.</li><li>Collaborate with staff to develop processes and facility workflows; Prepare training manuals including standard operating procedures and related documents. Act as institutional memory for optical design methodologies at the Harvard Quantum Initiative, including robust documentation for all methods and processes.</li><li>Collaborate with related departments (SEAS, Physics, CCB) as well as Electronics Shop, Machine Shop, and other core facilities and serve as a consultant/subject matter expert.</li><li>Provide financial management and input for long-range strategic planning, coordinating with the HQI Executive Director and Director of Programs to manage equipment budgets and future requests.</li><li>Encouraged to participate in proposal development and may be eligible for Principal Investigator rights</li><li>Encouraged to co-author scientific papers and other publications</li></ul> 
Working Conditions: <ul><li>May be exposed to toxic, radioactive, or carcinogenic materials including compressed gases, acids, solvents, vacuum pump oils, and other chemicals</li><li>May be required to work in a cleanroom, chemical, or measurement laboratory environments</li></ul> 
Physical Requirements: <ul><li>Lifting (up to approximately 50 pounds), bending, and other physical exertion including repetitive motions</li><li>Standing and/or sitting for extended periods</li></ul> Qualifications Basic Qualifications: <ul><li>Bachelor’s degree in an engineering or related field and a minimum of eight years of relevant work experience; or</li><li>Minimum of twelve years of relevant work experience or equivalent combination of education and experience</li></ul> 
Additional Qualifications and Skills: <ul><li>Ph.D. in an area related to science or engineering using modern optical techniques</li><li>Experience with opto-electronics, narrow-band CW lasers, frequency locking, optical system design (e.g. imaging systems), electronic transducers and control, data acquisition, and microwave delivery, detection, and analysis</li><li>Excellent communication skills in the English language, both written and oral</li><li>Demonstrated problem-solving skills</li><li>Excellent organizational, interpersonal, and time management skills</li><li>Knowledge of Microsoft Office Suite</li></ul> Additional Information <ul><li>Appointment End Date: This position is a 3 year term from the date of hire.</li><li>Standard Hour: 35 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity, Education</li><li>Other Information:&nbsp;All formal offers will be made by FAS Human Resources<ul> 
</ul></li></ul>#LI-CM1Work Format DetailsThis position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on <a href="https://harvie.harvard.edu/sites/g/files/omnuum12046/files/humanresources/files/employment_outside_ma_policy.pdf" target="_blank">Employment Outside of Massachusetts</a>. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and RangesThis position is salary grade level 059. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard's <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.

Harvard University FAS Human Resources

Electromagnetics Shop Engineer

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join Harvard University Central Administration?Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. Job Description The Office of Institutional Research and Analytics (OIRA), part of the Office of the Provost, supports Harvard’s leadership by&nbsp;providing institutional data analysis and reporting. OIRA serves as a&nbsp;trusted&nbsp;resource for implementing best practices in data synthesis and translation and supports a broad set of university functions, works closely with partners across Harvard.&nbsp;Link to OIRA website:&nbsp; <a href="https://oira.harvard.edu/" target="_blank">https://oira.harvard.edu/</a>&nbsp;Job-Specific Responsibilities: We are seeking applicants for our Strategic Analytics Fellow to be a key contributor and collaborate with other OIRA team members to help realize the Office’s goals of presenting important institutional data to diverse audiences and executing research projects that address strategic questions for the University. Under the direction of the Senior Research Analyst, the Fellow will work with internal Harvard clients on analytics consulting projects, ranging from student enrollment management and graduate outcomes to University-wide surveys and faculty trends.The ideal candidate will have experience with, or an eagerness to learn more about, multiple steps in the data lifecycle, including acquisition, cleaning, processing, analysis, and visualization.&nbsp; Knowledge of basic statistical methods is also desirable, as well as comfort working with quantitative and/or qualitative data.&nbsp;An interest in higher education and the organizational structure of universities is a must.We will consider applicants from all academic backgrounds and schools, and we encourage recent Harvard College and graduate/professional school graduates to apply.Primary responsibilities include:<ul><li>Collaborate with team members to produce descriptive and inferential analyses using data from a variety of sources and statistical software.</li><li>Work with team members to collect and refine data from personnel across the University.</li><li>Assist with creating deliverables such as slide decks, interactive files, or dashboards.&nbsp;</li><li>Assist with ensuring thorough project documentation and metadata are maintained.</li><li>Assist with OIRA events, training and outreach as assigned.</li></ul>THIS IS A TERM POSITION ENDING ON 12/31/2026 Qualifications Candidates MUST meet the following basic qualifications to be considered for this role:<ul><li>Bachelor’s degree</li><li>Experience working with quantitative or qualitative data either through coursework or on the job.</li><li>Knowledge of at least one programming language or statistical software package (preferably R) and a strong interest in learning R.&nbsp;</li><li>Proficiency in Microsoft Office suite, particularly Excel and PowerPoint.</li></ul>Additional Qualifications and Skills: <ul><li>Excellent interpersonal skills and ability to work collaboratively on a team.</li><li>Experience working in a higher education setting, or strong interest in learning more about higher education.&nbsp;</li><li>Excellent analytical skills and some knowledge of statistics, either through coursework or job-based experiences.</li><li>Strong quantitative skills. Excellent writing abilities and able to communicate effectively with collaborators and clients within the University community.</li><li>Ability to use utmost discretion while working with confidential and sensitive information.</li><li>Ability to manage diverse and changing priorities and work effectively in a team environment.</li><li>Strong organizational skills and attention to detail</li></ul> Additional Information <ul><li>Appointment End Date: 12/31/2026</li><li>Standard Hours/Schedule: 35 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Harvard University requires pre-employment reference and background screenings:&nbsp;Identity and Education</li><li>Other Information:<ul><li>It is anticipated that this position will be hybrid with some on-campus presence</li><li>Candidates should supply a cover letter in addition to their resume.</li><li>This position has a 3-month orientation and review period.&nbsp;</li></ul></li></ul>#LI-EP1Work Format DetailsThis position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on <a href="https://harvie.harvard.edu/sites/g/files/omnuum12046/files/humanresources/files/employment_outside_ma_policy.pdf" target="_blank">Employment Outside of Massachusetts</a>. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and RangesThis position is salary grade level 056. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard's <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.

Strategic Analytics Fellow

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join Harvard University Central Administration?Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. Job Description The Research Analyst supports the Office of Institutional Research &amp; Analytics (OIRA) in advancing Harvard’s mission through accurate, timely, and high-quality institutional reporting and analysis. Reporting to the Assistant Director for Institutional Research, the Research Analyst contributes to the development, validation, and dissemination of official university data used for compliance, accreditation, benchmarking, and decision support.This position plays a key role in preparing institutional reports and surveys, maintaining OIRA’s data documentation, and assisting in the management of recurring data collections across Harvard’s schools and administrative units. The ideal candidate will bring strong analytical, organizational, and technical skills, with an interest in data governance, higher education, and process improvement.Job-Specific Responsibilities: Institutional Reporting &amp; Data Management<ul><li>Prepare and validate data submissions for federal, state, and external agencies.</li><li>Extract, clean, and format data from Harvard’s central systems and data warehouse to support recurring institutional reports and ad hoc requests.</li><li>Collaborate with the Assistant Director and other OIRA team members to ensure data accuracy, consistency, and methodological integrity.</li><li>Maintain documentation of data sources, methods, and submission requirements for assigned reports.</li><li>Support the creation of internal and external fact sheets, dashboards, and benchmarking analyses.</li></ul>Project Management<ul><li>Track key deliverables and deadlines for assigned reports within the annual OIRA reporting calendar.</li><li>Coordinate with data providers and stakeholders across the University (e.g., Registrars, HUIT, OFSP, Financial Aid offices) to collect, review, and confirm data inputs.</li><li>Contribute to process improvements by documenting workflows, identifying data issues, and recommending enhancements to reporting efficiency and accuracy.</li><li>Assist with quality assurance reviews of institutional data products prior to publication or submission.</li></ul>Analytics &amp; Visualization<ul><li>Conduct descriptive analyses and prepare visualizations to communicate institutional trends in areas such as enrollment, financial aid, faculty, and student outcomes.</li><li>Support OIRA’s development of canonical datasets and internal reporting tools (e.g., Fact Book, dashboards, or Tableau/R visualizations).</li><li>Contribute to benchmarking and peer comparison analyses&nbsp;</li></ul>Collaboration &amp; Continuous Learning<ul><li>Work collaboratively within OIRA’s reporting and analytics teams, sharing knowledge, tools, and best practices.</li><li>Engage in professional development to strengthen technical and analytic skills in data management, visualization, and higher education policy.</li><li>Demonstrate commitment to OIRA’s values of accuracy, transparency, collaboration, and service.</li></ul> Qualifications Candidates MUST meet the following basic qualifications to be considered for this role:<ul><li>Bachelor’s degree in a quantitative, social science, or education-related field (e.g., statistics, economics, public policy, data science, or higher education administration); or an equivalent amount of experience.</li><li>At least three years of relevant experience involving data analysis, reporting, or research in a higher education, nonprofit, or government setting.</li><li>Demonstrated experience working with structured datasets and producing analytical or reporting outputs for internal or external audiences.</li></ul>Additional Qualifications and Skills: <ul><li>Experience using data analysis and visualization tools such as R, Python, SQL, Stata, or Tableau.</li><li>Familiarity with higher education data systems and reporting requirements, including IPEDS, accreditation reporting, and national survey participation.</li><li>Strong data management and documentation skills, including data cleaning, transformation, and validation.</li><li>Ability to manage multiple projects with competing deadlines while maintaining attention to detail.</li><li>Clear written and oral communication skills, including the ability to explain data and methods to nontechnical audiences.</li><li>Demonstrated initiative, curiosity, and collaborative spirit.</li><li>Commitment to integrity, confidentiality, and professional ethics in handling institutional data.</li></ul> Additional Information <ul><li>Standard Hours/Schedule: 35 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Harvard University requires pre-employment reference and background screenings:Harvard University requires pre-employment reference and background screenings:&nbsp;Identity and Education</li><li>Other Information:<ul><li>This position has a 3-month orientation and review period.&nbsp;</li></ul></li></ul>#LI-EP1Work Format DetailsThis position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on <a href="https://harvie.harvard.edu/sites/g/files/omnuum12046/files/humanresources/files/employment_outside_ma_policy.pdf" target="_blank">Employment Outside of Massachusetts</a>. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and RangesThis position is salary grade level 057. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard's <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.

Research Analyst

<h3>Description</h3>The Department of Public Service and Administration in The Bush School of Government and Public Service at Texas A&amp;M University is seeking a non-tenure academic professional track Associate Professor of the Practice or Professor of the Practice. We seek candidates whose demonstrated leadership and career achievements equip them to inspire and mentor undergraduate and graduate students who seek similar careers. We invite applications from candidates with significant accomplishments in homeland security, emergency management, border security, cybersecurity, and/or counterterrorism. The ideal candidate will possess expertise in applicable laws and policies governing the homeland defense and homeland security missions, government operations, intergovernmental relations, and a knowledge of bureaucracy relevant to both the public and private sectors. Successful applicants will contribute to the development and implementation of our Homeland Security and National Defense area of specialization. A strong commitment to teaching and mentoring students in an academic setting is essential.This is a full-time, 9-month appointment. The successful candidate will be expected to carry out a vigorous program of teaching, a load of 3:3, at the undergraduate and/or graduate levels.The start date for this position is August 1, 2026.The Department of Public Service and Administration is one of three departments in the Bush School of Government and Public Service. Additional information about the Bush School and department is available at <a href="https://bush.tamu.edu/psaa" target="_blank">http://bush.tamu.edu/psaa</a>.&nbsp;<h3>Qualifications</h3>Applicants must one of the following criteria: a) have a doctoral degree appropriate for the field in which the faculty member will teach, b) have a Master level degree appropriate for the field in which the faculty member will teach and significant teaching experience at the college/school level in the field or in a related field, or c) have an extraordinary record of accomplishment in an applied setting. &nbsp;<h3>Application Instructions</h3>Interested applicants must apply through the Texas A&amp;M University faculty job board hosted by Interfolio at&nbsp;<a href="https://apply.interfolio.com/177814" target="_blank">apply.interfolio.com/177814</a> and upload the following: 1) cover letter, 2) curriculum vitae, 3) names and contact information for three professional references, and 4) Personal Statement to include plans for teaching and service.The review of applications will begin January&nbsp;1, 2026, and will continue until the position is filled.&nbsp;Please direct any questions to Stephanie Bustos at <a href="mailto:sbustos@tamu.edu" target="_blank">sbustos@tamu.edu</a>.

Academic Professional Track (Non-Tenure): Associate Professor of the Practice or Professor of the Practice

This role is pivotal in driving outbound sales and marketing initiatives, managing team performance, and ensuring a peerless customer experience. The ideal candidate will possess strong leadership skills, a proven track record in outbound call center management, and a passion for achieving targets and driving results.<h2>Key Responsibilities:</h2><ul><li>Team Leadership: Lead and motivate a team of outbound agents to achieve service loyalty targets, productivity goals, and quality standards. Provide coaching, guidance, and feedback to support individual development and enhance team performance.</li><li>Campaign Management: Oversee the planning, execution, and optimization of outbound campaigns to maximize After-Sales opportunities and campaign effectiveness. Monitor campaign performance metrics and adjust strategies as needed to meet targets and objectives.</li><li>Performance Monitoring: Monitor and analyze key performance indicators (KPIs) such as call conversion rates, average handle time, show rate and service loyalty metrics. Identify trends, areas for improvement, and opportunities to enhance performance and efficiency.</li><li>Training and Development: Develop and deliver training programs for outbound agents to enhance sales techniques, service/product knowledge, and customer service skills. Ensure that agents are equipped with the necessary tools and resources to succeed in their roles.</li><li>Quality Assurance: Implement quality assurance measures to maintain high standards of service delivery and compliance with company policies and regulations. Conduct regular call monitoring and audits to evaluate agent performance and adherence to quality standards.</li><li>Reporting and Analysis: Generate regular reports on outbound campaign performance, service loyalty results, and agent productivity. Analyze data to identify areas of improvement, trends, and opportunities for optimization.</li><li>Customer Relationship Management: Foster positive relationships with customers through effective communication and problem resolution. Address customer inquiries, concerns, and escalations in a timely and professional manner to ensure customer satisfaction and retention.</li><li>Compliance and Risk Management: Ensure compliance with regulatory requirements, industry standards, and company policies governing outbound calling activities. Implement risk management strategies to mitigate potential liabilities and safeguard customer data.</li></ul><h2>Qualifications:</h2><ul><li>Bachelor’s degree in Business Administration, Marketing, or related field (preferred).</li><li>Proven experience in outbound call center management, with a minimum of 3-5 years in a supervisory or managerial role.</li><li>Strong leadership and team-building skills, with the ability to inspire and motivate others to achieve goals.</li><li>Excellent communication and interpersonal skills, with the ability to interact effectively with team members, customers, and stakeholders.</li><li>Solid understanding of outbound sales techniques, customer relationship management principles, and call center operations.</li><li>Proficiency in call center software and CRM systems (e.g., Salesforce, Genesys, Avaya).</li><li>Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.</li><li>Results-oriented mindset with a focus on achieving sales targets and driving performance excellence.</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Contact Center Outbound Manager

We are seeking a professional, results-driven Loan Counselor I to join our Collections team at AutoNation Finance. This position is responsible for resolving and collecting on delinquent customer accounts. The Loan Counselor I interacts directly with customers, third-party references, and repossession vendors to negotiate payment arrangements, prevent losses, and support the overall servicing strategy. The ideal candidate will be self-motivated, demonstrate sound judgment, and have strong communication skills. This position includes potential monthly bonuses based on delinquency, roll rates, and net losses. A flexible work schedule, including late evenings and weekends, is required. Organizational Relationships: The Loan Counselor I reports directly to the Collections Supervisor and works in collaboration with the Recovery, Credit, Funding, and Loss Mitigation teams. This position also interfaces externally with customers, third-party contacts, and repossession agencies to support resolution and recovery efforts.Job Responsibilities:• Collections &amp; Customer Contact: Make outbound contact attempts by phone, email, chat, or text to negotiate and secure payment arrangements with delinquent customers. Handle inbound calls from customers regarding payment status, account inquiries, and general servicing questions. Review delinquent accounts for collection efforts and identify opportunities to cure or resolve delinquency.• Account Management &amp; Documentation: Maintain accurate documentation in the collections system regarding customer interactions, payment arrangements, and status updates. Ensure timely follow-up and tracking of agreed-upon payment terms. Update customer demographic, contact, and employment information.• Skip Tracing &amp; Recovery Support: Perform skip-tracing activities to locate customers or vehicles on delinquent accounts. Collaborate with repossession vendors and internal teams to assist in recovery efforts. Escalate high-risk or unresponsive accounts to management as appropriate.• Compliance &amp; Quality Assurance: Adhere to all internal policies and procedures, including documentation and communication standards. Ensure compliance with FDCPA, UDAAP, and other applicable federal and state collection laws. Maintain production metrics as defined by management, including conversion rates, kept rates, delinquency targets, and net loss goals.Qualifications: • High school diploma or GED required. • Minimum of 3 years of consumer debt collection and skip tracing experience required. • Prior experience in auto finance or consumer financial services preferred. • Strong negotiation, verbal, and written communication skills. • Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). • Knowledge of debt collection laws and best practices. • Skilled in the use of loan servicing systems, data sources for skip tracing, and customer service tools. • Bilingual (Spanish/English) preferred but not required. • Ability to work independently, manage deadlines, and handle escalated accounts effectively. Next Possible Position: • Senior Loan Counselor • Recovery SpecialistPhysical Requirements: • Continuous use of computer, monitor, and keyboard. • No significant physical demands beyond standard office use.The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. &nbsp;Incumbents may be requested to perform job related tasks other than those specifically presented.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Loan Counselor II

<h3>Job Description:</h3><h3>Director, Data Architecture – Fidelity Charitable (L7)</h3>The RoleFidelity’s Charitable Technology team is seeking a skilled and highly motivated Architect to join our development team. The Director, Architecture will be instrumental in driving platform innovation and in turn enabling the organization to stay on the cutting edge of digital philanthropy. This position is responsible for working across all Fidelity Charitable products/programs as a trusted advisor, providing direction and guidance on all aspects of technology delivery. Working with business stakeholders, executive leadership and agile development teams you will help oversee the delivery of technology projects, developing architectural blueprints, technical proof of concepts and solution designs. This role requires a combination of practical 'hands on'” implementation support alongside architectural design and oversight. Key areas of responsibility are:<ul><li>Defining technology solutions to align with business program priorities</li><li>Working with business and technology stakeholders to architect solutions and support implementation</li><li>Mentoring and growing technology team members</li><li>Directly supporting agile development teams in developing solutions, engaging in both a 'hands on', and an architectural oversight role</li><li>Working to continuously improve technology craft – patterns, practices, tools and methods</li><li>Continuing to ‘sharpen the blade’ of technology patterns and techniques based on understanding changing trends</li></ul>The skills and expertise you bring<ul><li>Strong software architecture skills and knowledge with proven track record in delivering complex software systems</li><li>Data warehousing, ELT ('big data', modern data warehousing)</li><li>Common data integration patterns and systems (Python Polars/ Pandas 'Dataframes'), traditional ETL tools</li><li>Understanding of online analytics, reporting and visualization patterns, tools and practices</li><li>Knowledge and experience with contemporary architecture patterns, practices, and technologies (e.g understanding of micro-services, REST, Single page applications)</li><li>Knowledge of and experience of enterprise integration patterns to support back-end processing</li><li>Understanding of cloud-based infrastructure and dev-ops practices</li><li>Ability to communicate effectively and to maintain meaningful relationships with business and technology stakeholders</li><li>Focus on being sufficiently hands-on , pragmatic and willing to step in to code reviews and implementation design discussions</li><li>Ability to think strategically and deliver tactically – be a big picture thinker with the ability to jump in and help deliver on the vision</li></ul>Education and Experience <ul><li>Bachelors or master’s degree in a technology-related field (e.g. Engineering, Computer Software, etc.)</li><li>6+ years of experience in multiple IT areas that include analysis, design, evaluation, development, and implementation , with a focus on data and analytics</li><li>Systems integration pattern knowledge and experience (with expertise in REST API design)</li><li>Knowledge of secure coding practices, and common security protocols and patterns</li><li>Experience within Cloud-based architecture patterns and practices</li><li>Understanding &amp; applicability of emerging technology trends of analytics, mobile and AI</li><li>Knowledge and experience of data modeling and database systems</li><li>Experience in SDLC (ideally agile), ALM tools and practices</li><li>Knowledge and experience of the micro-services architecture pattern</li><li>Experience with front-end UI patterns, practices and technologies</li></ul>The TeamThe Fidelity Charitable Gift Fund ('Fidelity Charitable') is a public charity that sponsors the largest national donor-advised fund program. Since 1991, Fidelity Charitable has introduced tens of thousands of donors to the benefits — and increased charitable impact — of using a donor-advised fund to meet their philanthropic goals. Fidelity Charitable is governed by an independent Board of Trustees, which has hired Fidelity Investments as the service provider to the charity. Fidelity Investments provides all of the charitable organization’s employees and supports all of its functions: Program Development, Marketing, Service Delivery, Relationship Management, Finance, Technology, Risk and Compliance, and Fundraising.As Director, architecture you will play an important role in shaping the technology systems that support our charitable mission, working with team to modernize legacy systems to scale to meet our growing demand and help continue ongoing digital transformation.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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