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<h3>Job Description:</h3>The RoleThe Solution Architect will play a hands-on role driving the overall technical architecture and being responsible for the end-to-end solution architecture within Fidelity Institutional Technology. They will partner with the Business/Product Sponsors, Agile Squads, and Peer Architects while driving Fidelity Institutional Technology’s digital modernization efforts. The Solution Architect’s focus is enabling and accelerating the delivery of our squads by creating highly reliable, scalable, solutions that deliver key business value. The Expertise and Skills You Bring6+ years of industry experience in architecture, analytics, design, and development of enterprise solutions in multiple technology platforms, frameworks, and languages. Ability to provide technical leadership, prepare design artifacts, and implement solutions for agile teams. You will drive the end-to-end solutions architecture design and ownership and articulate the design to the product owners, agile teams, and architecture leadership. Ability to engage with multiple squads to deliver architecture artifacts, drive issue resolution, wellness plans, and product roadmaps. Ability to analyze business direction, understand the long-term vision, and quantify the risk/benefits in developing strategic technical solutions. Collaborate closely with the product owners and squads in technology evaluation, selection, recommendation, and configuration. Ability to build and maintain effective relationships with product owners, architects, and technical leads for individual products and applications. Partner with peer architects to find opportunities to refactor business processes, improve customer experience or perform capability rationalization. Demonstrated knowledge of APIs, UIs, infrastructure, data architecture, security, and new technologies. Demonstrated understanding of the agile development process and DevOps practices. Demonstrated software development experience in client-side technologies (Angular/React, JavaScript/TypeScript, HTML, CSS) and strong experience using Java, Java EE/Jakarta EE, Spring Framework/Spring Boot, and web application technologies. Ability to work both independently and with all levels of the organization, including technical and non-technical team members. Passion for technology, not limiting yourself to a set of languages or frameworks. Proven track record of critical thinking and translating business needs into technology solutions. Strong presentation skills; written and verbal communication including the ability to influence. Experience in cloud technologies and practices, building and deploying applications using either AWS or Azure or both. Cloud certification preferred. The TeamFidelity Institutional Technology Architecture provides strategic technology direction and architecture vision for Fidelity's Institutional businesses. The Fidelity Institutional Technology Architecture group is a comprehensive central architecture practice, leading IT strategy and architecture transformation, IT oversight and governance, promoting collaboration and open communication to facilitate better decision making at all levels. Technology changes lives. Our strategies and solutions make that happen.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Principal Architect

<h3>Job Description:</h3>The mission of the Vulnerability Detection and Analysis Team is to protect Fidelity's assets and our customers’ livelihoods from the threat of exploitation by malicious adversaries. The Vulnerability Detection and Analysis Team does this by proactively monitoring emerging publicly disclosed vulnerabilities and rapidly researching and analyzing them to determine their impact to Fidelity. The team serve as subject matter experts to enable the business units to mitigate applicable issues in a positive, collaborative, innovative manner. The role requires collaboration with teams such as Cyber Threat Intelligence, Penetration Testing, Red Team, the Security Operations Centre, Vulnerability Remediation as well as key stakeholders across the enterprise.Our Vision<ul><li>We aspire to be a best-in-class vulnerability analysis team, with fully engaged, passionate members.</li><li>Producing high-quality work in a consistent, effective, efficient, customer-oriented manner.</li><li>Providing competitive advantage to the firm and serving as a differentiator in the marketplace.</li><li>Serving as a role model for others across the Enterprise and wider industry.</li><li>Driving advancement and research in the cybersecurity space.</li></ul>The Expertise You Have and The Skills You Bring<ul><li>5+ years of IT experience, 4+ years in a hands-on cybersecurity role</li><li>Preferred: Experience with vulnerability management tools such as Burp Suite, Qualys, Nessus, Wiz or equivalent</li><li>Preferred: Experience in web or network-based penetration testing</li><li>Preferred: Hands on cybersecurity certification such as those from eLearnSecurity and Offensive Security</li><li>Be able to manage a dynamic workload shifting priorities based on risk and as business need evolves</li><li>Ability to demonstrate manual testing experience including all of OWASP Top 10</li><li>Advanced knowledge of security mechanisms such as authentication and authorization techniques, data validation, and the proper use of encryption</li><li>Technical knowledge of and the ability to recognize various types of application and infrastructure security vulnerabilities</li><li>Monitor for and research emerging vulnerabilities to understand the requirements for exploitation and impact</li><li>Replicate the actual techniques and tools used by malicious attackers to model potential external threats.</li><li>Intermediate knowledge of a programming or scripting language such a C, C#, Python, Objective C, Java, JavaScript, SQL</li><li>Proven analytical and problem-solving skills, as well as the desire to assist others in solving issues</li><li>Excellent social skills with a strong interest in the application security domain</li><li>Superb communication and presentation skills and a demonstrable ability to communicate threats and facilitate progress towards long-term remediation</li><li>Highly motivated with the willingness to take ownership / responsibility for their work and the ability to work alone or as part of a team.</li></ul><h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Cybersecurity Vulnerability Analyst

<h3>Job Description: Fidelity Investments has a phenomenal opportunity for a Senior Software Engineer in Test with strong software development talent. This individual will be responsible for crafting and developing test automation and inhouse software utilities as part of the Quality Engineering organization within Fidelity’s Workplace Investing division. This role can be based in multiple locations including Westlake, TX and Merrimack, NH. The Expertise and Skills You Bring </h3> <ul> <li>Bachelor’s degree in Computer Science or equivalent experience is required </li><li>5+ years of test automation development using Java or similar language. </li><li>Experience in testing distributed applications at multiple layers of the technology stack </li><li>Proven Expertise on standard test automation frameworks - Cucumber, Java, Rest services. </li><li>Expertise on Data validation and processes - SQL, DB2, Oracle. </li><li>Experience working in Agile/Scrum environment, using tools like JIRA, XRAY. Solid familiarity with Agile/Scrum processes. </li><li>DevOps, CI/CD processes - Maven, Git/GitHub, Jenkins, Sonar. </li><li>Knowledge on SDLC including coding standards, code reviews, source code management, build processes. </li><li>Cobalt language understanding </li><li>VSAM files </li><li>Batch process </li><li>IOM (Input/Output Modules) </li><li>Experience in Financial Services domain, preferably mutual funds, stocks, managed accounts. </li><li>Experience working upon virtual databases like Delphix, or data mockup tools like Wire Mock. </li><li>Worked on Cloud based services - Azure, AWS. </li><li>Practical experience working with both functional and regression testing including test automation within an agile environment </li><li>Ability to quickly learn, adapt and thrive to meet the needs of a fast paced, changing environment </li><li>Interpret business requirements and crystallize stories and acceptance criteria for implementation </li><li>Identify risks and develop contingency plans in anticipation of test automation issues </li><li>Have the proven ability to work independently as part of an Agile Sprint, Kanban team/squads </li><li>Proven understanding of the software development process including planning, analysis, design, coding, system and user testing, and problem resolution </li><li>Use and improve upon an existing automation framework </li></ul> <h3> The Team As part of the Workplace Investing Quality Engineering team has an opening for Senior Software Engineer in Test. You will join a Scrum team of 6-8 highly talented individuals. You will have a pivotal role on project delivery teams – developing and testing the critical application that diligently test our products and instill confidence in capabilities. You will be joining a larger Quality Engineering team, using innovative testing techniques to test applications. At Fidelity, we are enthusiastic about making our financial expertise accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.</h3>

Fidelity TalentSource

Software Engineer in Test

Cloud and DevOps Engineer Fidelity Investments Workplace Solutions (WS) organization is seeking a talented and motivated cloud engineer and DevOps admin. As a cloud engineer, you will be playing a key role in building a cloud native global equity management platform for Fidelity customers. You will be working closely with diverse team of technologists who believe in power of innovation and collaboration and are motivated by operating at fast speed. You will be responsible for building and maintaining all cloud infrastructure and resources in support of this platform. The Team You will be part of the technology team in Stock Plan Services business unit that administers equity compensation programs on behalf of public and private companies offering various compensations programs such as: Employee Stock Purchase Plans, Restricted Stock Awards/Units, Stock Option Plans, Stock Appreciation Rights and Performance based Awards. Currently SPS services approx. 3M participants employed by over 800 clients and spread out in 150 countries. The business is looking to further expand in the international equity compensation markets as well as private markets. The Expertise and Skills You Bring <ul> <li>Bachelor’s Degree or equivalent in a technology related field (e.g. Computer Science, Engineering, etc.) required. </li><li>8+ years of demonstrable experience in software engineering </li><li>Hands-on experience with one or more of the languages (Python, Java, Go, Javascript etc.) </li><li>Solid experience working with public cloud and cloud infrastructure </li><li>Cloud platform experience with certifications preferred (AWS or Azure) </li><li>Experience provisioning compute resources or managing IAAM roles and subscriptions in the cloud </li><li>Experience building VPCs, private networks and network routes and rules in the public cloud. </li><li>Demonstrated ability to utilize modern monitoring tools (DataDog, Prometheus, Splunk, …) </li><li>Experience managing systems using infrastructure as code tools (CloudFormation, Terraform, ARM etc..) </li><li>Experience building CI-CD pipelines for DevSecOps functions </li><li>Hands on Experience on Deployments tools like Udeploy, Starling, Mario… </li><li>Knowledge of WS Cloud DevOps services such as Jenkins, IAM, VPC, ECS, Lambda, RDS, CloudFormation </li><li>Knowledge of Docker containers and PaaS (such as Cloud Foundry, Kubernetes, OpenShift, Rancher) highly desired. </li><li>Hands-on Kubernetes skills and knowledge </li><li>Experience managing systems using infrastructure as code tools (IAM, ARM, Terraform, …). </li><li>Expertise in Production support, including incident management, root cause analysis, real-time monitoring, and high availability and reliability of critical systems in a fast-paced environment. </li><li>Azure application deployment Process. </li><li>Create and maintain docker files, manifest files, and HELM Charts for different environments\orchestrators </li><li>Experience engineering/sizing, installing, configuring, and maintaining mission critical applications. </li><li>Azure Active Directory hands on experience. </li><li>Strong analytical, technical, and problem-solving skills to troubleshoot issues in the cloud. </li><li>Experienced in Instrumentation with systems skills on building and operating, monitoring, logging, alerting services of distributed systems at scale </li><li>Your ability to learn and experiment with new technologies and patterns </li></ul>

DevOps Engineer

Senior UX Designer The Role Fidelity Investments is looking for a Senior User Experience Designer who is passionate about their craft and making investing approachable for all audiences. We are redefining the financial services industry by changing the way we work and putting the customer first. It’s a fast-paced environment where decisions are data-focused, collaborative, and iterative. The organization deeply values design. The Expertise and Skills You Bring · Experience o 4-6+ years of UX or related experience is preferred o A degree in a related field such as interactive design, architecture, industrial design, graphic design, or human factors is preferred o Experience working on agile teams delivering value in digital products preferred o Experience running and/or using research to support evidence-focused design decisions preferred o A digital portfolio we can review online is required · Skills o An array of design skills, which might include visual, conversational, information architecture, prototyping, strategic design methods (such as design thinking), user research, or writing o Ability to design across all channels including web, native, and automated o Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives o A foundation of development knowledge, both web and mobile o Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better o Partnering with user research to understand the customer problems to tackle o Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions o An unwavering curiosity to ask why o Design brings you happiness · Senior UX Designers typically: o Lead the design strategy and execution on their product team, with some guidance and coaching o Help define the design work and deliver business outcomes on the product team o Consult with the product owner to help inform product strategy o Contribute to the culture of the UXD group The Team This role also supports Fidelity’s User Experience Design team, a group that delivers simple and accessible digital experiences to its customers. COVID Work Policy (exclude if role is 100% remote) Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role. Dynamic Working – Post Pandemic (exclude if role is 100% remote) Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you

User Experience Designer

<h3>Job Summary:</h3> We are looking for a highly skilled PDF Designer with deep experience in the financial services industry, specifically in creating visually engaging and data-driven portfolio construction materials for financial advisors and their clients. This role involves designing client-ready documents that clearly communicate investment strategies, asset allocations, risk profiles, and performance metrics in a professional and compliant format. <h3>Key Responsibilities:</h3> <ul> <li>Design and produce high-quality, branded PDFs that support portfolio construction discussions between financial advisors and clients. </li><li>Collaborate with investment strategists, product owners, and agile teams, and product owners to translate complex portfolio data into clear, compelling visual formats. </li><li>Create templates and layouts for investment proposals, model portfolios, asset allocation summaries, and performance reports. </li><li>Incorporate charts, graphs, and infographics that effectively communicate portfolio diversification, risk-return tradeoffs, and investment rationale. </li><li>Ensure all materials are compliant with regulatory standards and accessible for digital and print distribution. </li><li>Maintain consistency with brand guidelines and ensure accuracy of financial data and disclosures. </li><li>Manage multiple projects simultaneously while meeting tight deadlines. </li></ul> <h3> Qualifications:</h3> <ul> <li>5+ years of experience designing financial documents, preferably focused on investment or portfolio-related content. </li><li>Understanding of investment concepts such as asset allocation, diversification, risk tolerance, and performance metrics. </li><li>Ability to interpret and visualize complex data sets in a client-friendly format. </li><li>Familiarity with compliance and regulatory requirements for financial communications (e.g., FINRA, SEC). </li><li>Knowledge of accessibility standards </li></ul>

PDF Designer

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?Autonation is looking for an Information Security Operations Manager to be a hands-on technical resource and manage a security operations team. This role’s primary responsibilities include managing a security operations team, triaging security alerts, supporting security tools, managing incident response activities and providing hardening recommendations to improve AutoNation’s security posture. This work requires the manager to be able to manage people and work hands on with security tools, documenting processes, and collecting metrics. Areas of responsibilities include SOC, application security, cloud security, end point security, vulnerability management, cybersecurity incident response, pentests and assessments and email security. Organizational Relationships: This role works with the technology and development teams, business units and 3rd parties to promote, support and follow up on security events, vulnerabilities and security controls.Job Responsibilities include:<ul><li>Manages a team of technical engineers, responsible for the effective coordination and execution of day-to-day security operation activities including implementing and administering security tools, procedures and processes.</li><li>Security Operations manages tuning recommendations and responding to security alerts and investigations both internal and external.</li><li>Manages the Cybersecurity Incident Response program and tasks.</li><li>Manages SOC, SIEM and alerts.</li><li>Responsible for data security resources.</li><li>Responsible for Cloud Security, Application Security and Vulnerability Management.</li><li>Responsible for endpoint security AV, IPS/IDS and web proxy.</li><li>Oversee firewall rules and security feeds/configuration.</li><li>Develops work plans and priorities for the SecOps team based on objectives received.</li><li>Is responsible for all performance related activities, including performance reviews. Provides input to compensation decisions.</li><li>Integrates internal and external resources to meet team and organizational needs.</li><li>Identifies areas of risk and develops remediation strategies.</li><li>Developing, supporting and remediating security assessments.</li></ul>Team Responsibilities Include:<ul><li>End-point security technologies administration and maintenance.</li><li>Network security tools.</li><li>SIEM alerting, tuning and response. Analyze logs, identify, recommend, and improve current logging requirements and help oversee SIEM environment.</li><li>Cybersecurity investigations for both internal and external threats.</li><li>Email Security investigations and response.</li><li>Cryptographic key and digital certificate oversight.</li><li>Participate in Cybersecurity Operations on call rotation with some after hours and weekend work required.</li><li>Make recommendations to management on enhancements to existing and new security hardware, software or related tools.&nbsp; Assist in evaluating, planning, configuration, and implementation of new/existing security applications/tools. </li><li>Perform risk analysis for corporate functional and technical areas relevant to data security.</li><li>Configure, implement, monitor, and support security software/systems that will help ensure compliance with regulatory, industry, and corporate policies and procedures. This includes but is not limited to Intrusion Detection System/Intrusion Prevention System (IDS/IPS - Host/Network/Wireless), secure file transfer, Data Loss Prevention (DLP), full disk encryption, firewall rule assessments, log management/correlation, secure password storage/retrieval, application whitelisting, vulnerability management, threat hunting, etc.</li><li>Identify security threats and provide recommendations and remediation steps.</li><li>Support security assessments and remediation.</li></ul>Experience<ul><li>Preferably 7-10 years in a Security Operations role.</li><li>People management experience preferred.</li><li>Experience investigating and identifying threats.</li><li>Experience working with forensics tools and developing processes.</li><li>Experience administering and managing end point security and network security tools.</li><li>Creating and maintaining runbooks, policies, and procedures.</li><li>Cloud and application security knowledge.</li></ul>Qualifications:<ul><li>B.S. Degree required in Computer Science, Information Technology, or related field of study; or any equivalent combination of relevant background, skills and experience.</li><li>7-10 years relevant experience in Information Security in medium to large organizations.</li><li>One or more security certifications such as CFCE, CCE, CSFA, CISSP, CISA, SANS GIAC, or relevant security certification(s) required.&nbsp; Additional technology certifications such as MCSE, CCNA/CCNP, PMP, etc. preferred.</li><li>Strong analytical, prioritizing, interpersonal, problem-solving, and presentation, project management (from conception to completion) and planning skills</li><li>Strong verbal and written communication skills.</li><li>Strong negotiation/mediation skills.&nbsp; </li><li>Ability to work with and influence senior management.</li><li>Ability to work in a fast-paced and deadline-oriented environment.</li><li>Self-motivated with critical attention to detail, deadlines and reporting.</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Information / Cyber Security, Manager 2

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?AutoNation is looking for a Manager of Analytics to lead the development of analytics solutions that deliver high impacts on financial and strategic business outcomes. This role will report to the Director, Pricing &amp; Analytics and partner with technical and business leaders across the company. The ideal candidate will have a mix of high business acumen, broad technical expertise, and stakeholder management skills. The candidate will actively manage the trade-offs between speed and scalability to ensure maximum stakeholder satisfaction.Key Responsibilities:<ul><li>Develop executive-facing reports, dashboards, and metrics that provide clarity into all things Autonomous Vehicle Fleet Services by explaining the 'why' beyond the 'what'.</li><li>Partner with business stakeholders to create analytics solutions that drive and measure our performance against our Autonomous Vehicle Partner’s SLAs.</li><li>Collaborate with Autonomous Vehicle Partner’s IT engineers to build scalable solutions such as enterprise reporting and master data management structures.</li><li>Perform analyses, interpret output, derive implications, and make operational recommendations to increase efficiency and profitability through statistical analyses and experimental design.</li><li>Establish a high performance, data-driven culture where speed matters.</li></ul>Requirements:<ul><li>Experience: 5 or more years in advanced analytics and reporting, turning data into actionable insights to solve complex business problems</li><li>Education: Bachelor's in Business, Computer Science, Mathematics or similar, quantitative field or equivalent experience</li><li>Location:&nbsp; West or Central region as this position will be required to work on Pacific Time</li><li>Expert knowledge of SQL – extract, manipulate, clean, and analyze large datasets</li><li>Proficient developing reports and dashboards from scratch using visualization tools such as Tableau or PowerBI</li><li>Skilled leveraging Excel to run analysis and create forecasting models</li><li>Tenacious self-starter – able to recognize problems, propose paths forward, and execute deliverables that drive business outcomes</li><li>Effective communicator to both technical and non-technical audiences</li></ul>Nice to Have:<ul><li>Experience with other languages such as Python</li><li>Aftersales and automotive experience</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Analytics Manager

Salary Range:&nbsp;&nbsp;$88,854.00&nbsp;(Min.) -&nbsp;$115,509.00&nbsp;(Mid.) -&nbsp;$142,166.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4><h4>The Customer Solution Center (CSC) Training Development Specialist III plays a key role in enhancing employee skills, knowledge, and performance by designing, developing, and facilitating high-impact learning programs.</h4><h4>The CSC Training Development III designs and conducts training programs using established regulatory and departmental guidelines. This position focuses on building engaging and effective learning experiences through instructional design, content development, and live facilitation.</h4><h4>Acts as a Subject Matter Expert, serves as a resource and mentor for other staff.</h4><h4>Duties</h4>Responsible for providing ongoing CSC training on the core processing system, processing procedures, training regulatory changes that affect established procedures.&nbsp; Provide ongoing CSC training on the core processing system, processing procedures, training regulatory changes which will affect established procedures, working with the quality team on quality and performance guidelines, creating and maintaining departmental policy and procedures. Evaluate initial CSC training and ongoing learning opportunities to achieve consistency, efficiency, and productivity among the staff.Work together with cross-functional teams to translate technical or complex content into accessible and engaging learning solutions.&nbsp; Work with the quality team on quality and performance guidelines, in creating and maintaining departmental policy and procedures.Develop storyboards, scripts, and prototypes for digital and blended learning solutions.&nbsp; Use eLearning authoring tools (e.g., Articulate Storyline, Adobe Captivate, Rise 360) and Learning Management Systems (LMS) to deliver and manage content.Design, develop, and deliver engaging learning content using instructional design best practices for in-person, virtual, and hybrid formats.&nbsp; Evaluate initial training and ongoing learning opportunities to achieve consistency, efficiency, and productivity among the staff.Facilitate CSC specific training sessions, workshops, and programs that support employee development, onboarding, leadership, and technical skill-building.&nbsp; Maintain documentation, including database/system updates, training agendas, sign-in sheets, etc. to demonstrate trainee compliance with department requirements.<h4>Duties Continued</h4>Assess training effectiveness and learner performance using feedback, analytics, and learning assessments; iterate to improve content quality and outcomes.&nbsp; Identifies gaps in knowledge, skills and abilities, assess and recommend training/education measures to resolve issues and enhance staff performance.&nbsp; Propose program modifications to enhance performance and positively influence member satisfaction survey results.Create and manage the CSC courses for the Learning Management System (LMS), ensuring content is current, accessible, and engaging. Maintain CSC specific training documentation, including database/system updates, training agendas, sign-in sheets, etc. to demonstrate trainee compliance with department requirements. Conduct assessments after CSC specific training to measure, record, and report feedback on training material and sessions. Applies subject expertise in evaluating business operations and processes. Identifies areas where technical solutions would improve business performance. Consults across business operations, providing mentorship, and contributing specialized knowledge. Ensures that the facts and details are correct so that the project’s/program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best practices. Provides training, recommends process improvements, and mentors junior level staff, department interns, etc. as needed.Review and recommends updates on policy and procedure critical to claims process. Stay current on trends in adult learning theory, instructional design, and facilitation techniques.<h4>Perform other duties as assigned.</h4><h4>Education Required</h4>Bachelor's Degree in Education or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree in Related Field<h4>Experience</h4>Required:At least 4 years of experience in adult learning, design and delivery of training programs.&nbsp; Experience with both digital and instructor-led learning solutions.Proven experience in instructional design and training facilitation.Experience in Managed Care, Medicaid, Medicare experience.Experience working in an Agile or fast-paced environment.Preferred: Experience with Appeals and/or Grievances.Experience measuring learning effectiveness and applying data to improve content.<h4>Skills</h4>Proficient trainer skills. Knowledge of corporate training, onboarding, or compliance programs. Knowledge of adult learning principles and curriculum design methodologies. Ability and passionate about fostering a culture of continuous learning and growth.Extensive knowledge and ability in curriculum development. Knowledge and understanding of accessibility and universal design principles. Proficiency in eLearning authoring tools and graphic/multimedia tools (e.g., Adobe Creative Suite, Camtasia). Proficiency in e-learning development tools (e.g., Articulate Storyline, Camtasia, Canva) and LMS platforms.Strong platform skills with the ability to engage and inspire learners in both virtual and in-person environments. Excellent attention to detail, organization, and time management. Ability to manage multiple projects with shifting priorities.Excellent writing, visual design, and storytelling skills. Excellent written, verbal, and interpersonal communication skills. Excellent team works still with the ability to achieve team goals.Ability to conduct effective and engaging presentations in a variety of delivery settings.Ability to interpret technical data, processes, operating and maintenance instructions and procedure manuals.Strong analytical skills.Must be flexible to meet the changing training needs.Excellent Word, Excel, Power Point and Access skills.Preferred:Strong project management skills with the ability to manage multiple training initiatives simultaneously.<h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>Certification in Instructional DesignOrCertification in eLearning (e.g., Associate for Talent Development (ATD), Certified Professional in Learning and Performance (CPLP), Learning Experience Designed (LXD)<h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Required to work after hours, weekends, holidays, a hybrid remote schedule, occasional flexibility in hours/shift in critical situations and work on-call.Required on handling various caseloads and flexibility to adapt to changing priorities which may include but not limited to redistributed work assignments, team projects, and other priorities as assigned.The ideal candidate is a dynamic trainer and curriculum developer who is passionate about fostering a culture of continuous learning and growth across the organizationSalary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Learning, Medicaid, Medicare, Claims, Human Resources, Insurance, Healthcare

L.A. Care Health Plan

Customer Solution Center Training Development Specialist III

Welcome to Whataburger Careers!Have you heard? Whataburger is growing fast, and we need Restaurant Maintenance Technicians to grow with us! What started in Texas now spans across 17 states, with more to come. We are built on 75 years of history, a culture of pride, care, love and are committed to innovation in customer and employee experience. Our roadmap includes building Restaurant Maintenance Technician talent pipelines to support our growth. If you are ready to support Goodness 24/7, we want to get to know you! This position leads a team of Restaurant Maintenance Technicians responsible for successful execution of repairs in multiple Whataburger restaurants within a geographic zone. Properly maintains all equipment in Whataburger restaurants including commercial kitchen equipment, HVAC and refrigeration equipment, and building interior and exterior components. Effectively troubleshoots and problem solves a variety of service issues. Mentors and trains team. Completes administrative tasks using current technology to help meet departmental goals and procedures. Collects and evaluates bids from outside service vendors. Ensures a safe, efficient, and reliable operating system in Whataburger restaurants. This role is 60% administrative and 40% restaurant repair, either hands-on or team instructional assistance.Total Rewards:<ul><li>5 weeks PTO on Day 1</li><li>Dependable full-time Monday- Friday schedule with on-call rotation. Averaging 7 days per month.</li><li>Competitive Medical, Dental, Vision, Life Insurance, 401k, Wellness Rewards, Employee Assistance Program, Employee discounts</li><li>Flex Medical/Dependent Care Spending plan</li><li>Company vehicle (take home for both work and personal use) with a company paid toll-management system</li><li>Company gas card</li><li>Tablet and Phone provided</li><li>Annual Performance Bonus with no cap</li><li>11 PAID Holidays per year in addition to PTO</li><li>Ongoing skills training</li><li>Scholarship Program (Available for yourself or your dependents!)</li><li>Whataburger Family Foundation (Hardship Grant Assistance)</li><li>Career Advancement Opportunities</li><li>Discounted meals and so much more!</li></ul>Responsibilities: <ul><li>Performs repairs and maintains Restaurant Units assigned. Keeps management advised of status of repairs, special project status and schedule.</li><li>Completes administrative paperwork associated with managing a team such as expense reports, time keeping, and performance reviews.</li><li>Provides support to the operation of Whataburger restaurants 24/7 and keeps the facilities up to the Facilities Brand Standard.&nbsp;</li><li>Provides ongoing feedback on Technician and contractor performance to Regional Facility Manager.</li><li>Implements and organizes programs associated with developing and motivating staff to accomplish established objectives.</li><li>Works with the Regional Facility Manager to ensure all service work orders are successfully executed and work orders are properly resolved/closed according to set departmental goals and customer service agreements. Collects data for and is accountable to performance metrics.</li><li>Assists the Regional Manager in coordinating projects affecting facilities or equipment throughout the Whataburger restaurants.</li><li>Reduces costs associated with equipment repairs by proactively planning and organizing assigned work orders. Monitors workload of team and transfers work between technicians as needed.</li><li>Complies with all national, state, and local regulatory requirements.</li><li>Assumes additional responsibilities as assigned.</li></ul>Education: <ul><li>High school diploma/GED equivalent or equivalent work experience</li><li>College hours in technical-related courses (preferred)</li><li>Bachelor’s degree (preferred)</li></ul>Experience: <ul><li>3+ years’ field experience in HVAC and commercial refrigeration (required)</li><li>3+ years’ work experience in commercial kitchen equipment repair or educational equivalent (required)</li><li>1+ years’ experience in construction trade and carpentry fields (preferred)</li><li>1+ years’ experience preferably in restaurant industry (preferred)</li><li>Experience in handling multiple administrative tasks</li><li>Experience in establishing and maintaining an effective working relationship with management, vendors, and co-workers</li></ul>Knowledge, Skills and Abilities: <ul><li>Strong refrigeration &amp; HVAC knowledge / skills</li><li>Strong commercial kitchen equipment knowledge / skills</li><li>Basic carpentry, plumbing, and intermediate electrical knowledge / skills</li><li>Working knowledge of Americans with Disabilities Act (ADA) guidelines and all job-related regulations requiring code enforcement&nbsp;</li><li>Proficiency in MS Office Word, Excel, and Outlook &nbsp;</li><li>Proficiency in Workday</li><li>Demonstrated ability to communicate well with the general public and experience in establishing and maintaining an effective working relationship with management, vendors, and co-workers</li><li>Ability to mentor and train others</li></ul>Professional Certification: <ul><li>Environmental Protection Agency (EPA) Certification or CFC Certification (required)</li><li>HVAC State Certified License (preferred)</li><li>State-licensed Mechanical Contractor or Journeyman’s license preferred (required in Oklahoma)</li><li>Commercial Food Equipment Service Association (CFESA) Certification (preferred)</li></ul>Working Conditions/Travel Requirements:<ul><li>Expected to work the necessary time to satisfactorily fulfill job responsibilities</li><li>Must be able to report to work timely and as required by operational/business needs</li><li>Must be able to work a full-time schedule and work outside of normal business hours when necessary</li><li>Must be able to travel both locally and long distances (including air travel), to worksites, meeting sites, and other locations</li><li>Must possess a valid driver’s license, submit to releasing a Motor Vehicle Record that adheres to the Whataburger standards and maintain current automobile liability at minimum levels in their state of residence</li></ul>6106 Cameron Rd Austin TX 78723-1846

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