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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The&nbsp;newly formed Enterprise Technology Services (ETS) Risk &amp; Control Lead, Enterprise &amp; Digital Platforms and Risk Reduction team, are dedicated to driving effective Operational Risk strategies as the Enterprise undergoes the transformation to strengthen our Risk Management programs, pillars and enablement functions.&nbsp; With the growing importance of Issues, Events &amp; Remediation Management and based on the complexity of the Enterprise Digital (ED) team, this role will be responsible for all end-to-end Issues, Events &amp; Remediation management and act as a single point of contact for the ED leadership team. The leader will deliver large-scale change to implement operational efficiencies and operationalize the ERM and ORM policies and process changes.&nbsp; &nbsp;This includes increasing inventory data quality and meeting milestones and providing increased clarity and oversight of the inventory.How will you make an impact in this role?The Director, Issues, Events &amp; Remediation, Enterprise Digital will:<ul><li>Ensure investigation and root cause analysis is conducted to address repeated issue types</li><li>Perform quality assurance on documentation of Issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes and</li><li>Oversee the remediation process, including tracking progress, validate resolution efficacy, and communicate status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary</li><li>Document and maintain records of issues/OREs and remediations to ensure transparency and accountability in the issue management process</li><li>Conduct thematic analysis to identify trends in issues and events to identify potential systemic risks or control weaknesses within BU processes</li><li>Support and oversee the End-to-End (E2E) issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices</li><li>Perform sample testing of issues to ensure resolution is complete and effective and drive improved inventory quality</li><li>Opine on and engage with owning BU on specific control enhancements related to issues, ensuring senior leaders have clarity on roles and responsibilities to drive the desired changes</li><li>Engage with key stakeholders, including business unit leaders, compliance officers, and regulatory bodies, to facilitate effective issue management and resolution</li><li>Prepare and present detailed reports on issue status, trends, and outcomes to senior management and governance committees</li><li>Be a key leader for sharing insights, better practices, themes, etc. across the enterprise</li></ul>Minimum Qualifications:&nbsp;<ul><li>Demonstrated experience&nbsp;in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Excellent program management, communication, and interpersonal skills, with an ability to interact with and obtain buy-in from senior business unit / Tech counterparts</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Experience within the financial services industry</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify themes and trends, and evaluate risk scenarios effectively</li><li>Demonstrated history and ability to manage large teams, spread over geographies&nbsp;and with varying backgrounds and ensuring efficient flow of work with advanced project &amp; program management skills – including effective forecasting and capacity planning methodologies.</li><li>Control enhancement expertise and risk analysis.</li><li>Mature change management and operations including reporting and operational efficiencies.</li><li>Strong people leadership experience leading teams in Technology, Risk and or Governance based roles</li><li>Advanced stakeholder communications with senior leaders to provide clarity on status and actions to drive desired outcomes.</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:<ul><li>Scoping, prioritizing, and support remediation of operational issues</li><li>Investigating and conducting root cause analysis to address repeated operational risk issue types</li><li>Performing quality assurance on documentation of operational risk issues and events</li><li>Overseeing the remediation process for operational risk issues and events</li><li>Documenting and maintaining records of operational risk issues and events to ensure transparency and accountability</li><li>Supporting and overseeing the E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices</li></ul></li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Director - Issues, Events & Remediation Enterprise Digital

You lead the way. We have your back.&nbsp;At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The newly formed Enterprise Technology Services (ETS) Control &amp; Compliance, Process Risk Reduction &amp; Enterprise Platforms (EP) Risk Advisory team, are dedicated to driving effective Operational Risk strategies as the Enterprise undergoes the transformation to strengthen our Risk Management programs, pillars and enablement functions. This role will strengthen the ETS control environment through targeted, strategic risk initiatives that aim to proactively drive improved ways of working and reduce risk.How will you make an impact in this role?The ETS Process Risk Reduction &amp; Enterprise Platforms (EP) Risk Advisory team is looking for a Risk and Control Manager who will focus on solving some of our most complex problems. Areas for potential intervention will be identified through process evaluation, data analysis, monitoring, etc. In partnership with key stakeholders, the Risk Reduction Manager will develop strategic solutions for enhancement/remediation and take lead on managing risk reduction projects to completion. Extensive collaboration with partners across numerous business units, functional areas, and geographies is required. Additionally, Process Risk Reduction serves as an operational risk subject matter expert for the ETS organization.The Risk and Control Manager will:·Provide additional identification of risks throughout business processes and systems (along with business process owners)·Facilitate BUs in their risk assessments performance (e.g., Risk and Control Self Assessment (RCSA)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic RCSA reviews and update assessment criteria to align with regulatory updates)·Provide recommendations and to elevate controls where there is failure and identify themes across the controls where repeat Issues arise to work on the root cause vs individual minor controls that may not be solving the main, systemic problem.·Conduct control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events·Proactively help identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing·Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes·Review categorization of controls and map against risks and processes (e.g., cross-BU process-control mapping)·Proactively help identify certain areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing·Advise BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)·Support risk management practices within the business·Review risk dashboards and key risk indicators (KRIs) for ongoing monitoring·Review risk profiles and an updated risk register(s)·Support sharing insights, better practices, themes, etc. across the enterpriseMinimum Qualifications:<ul><li>5+Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Strong project management, communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred Qualifications:<ul><li>Bachelor’s degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:</li><li>Providing identification of operational risks throughout business processes and systems</li><li>Deep knowledge of process excellence, risk/control assessment, data analysis, compliance, and internal IT control frameworks</li><li>Strong problem solver with the ability to use analytical methods to affect change</li><li>Reviewing independent control monitoring, including identification of control improvements</li><li>Identifying areas of risk for intervention, including conducting independent quality assurance and process testing</li><li>Reviewing thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes</li><li>Experience in financial services industry</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Risk & Control Manager – Process Risk Reduction

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About Network &amp; Acquirer Solutions: As part of the Global Merchant &amp; Network Services group (GMNS), the Network &amp; Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year transformation of our Acquiring ecosystem - Acquirer Platform Transformation (APT) - which will enable us to develop innovative products, services, and solutions that will anticipate our future merchant and acquiring partners needs. This is a strategic priority for GMNS as it becomes increasingly important that we stay competitive with the rise of intermediaries, are able to quickly adapt to an ever-changing regulatory environment and are developing strong value-added services that deepen the relationships with our acquiring customers. We are seeking a Senior Design Manager - Design Ops to join the Global Merchant &amp; Network Services (GMNS) Design Team. The GMNS Design Team is focused on creating and improving digital experiences for Merchant and Network customers.&nbsp;This role is a unique opportunity for a passionate, driven individual to champion design and research operations as the first full-time design ops hire in GMNS. As the operational backbone of the design org, you’ll partner closely with design, product, engineering, and business leaders to drive clarity, efficiency, and alignment across the team and our initiatives.How will you make an impact in this role? (Job Responsibilities)<ul><li>Build a design and research ops program as the first ops manager on the Global Merchant &amp; Network Services (GMNS) Design team &nbsp;</li></ul><ul><li>Evolve tools and processes to enable standard methodologies across the team&nbsp;</li></ul><ul><li>Track key design and research deliverables and ensure larger products and design roadmaps are aligned and on time&nbsp;</li></ul><ul><li>Establish and nurture cross-functional relationships to capture insights, align on business needs and deliver value, ultimately ensuring success across projects and programs&nbsp;</li></ul><ul><li>Routinely inform leadership/peer decision making and operational priority&nbsp;</li></ul><ul><li>Make informed recommendations that shape organizational strategy, programs, measurement, ways of working, and partnerships&nbsp;</li></ul><ul><li>Monitor and maintain research participant information for UX Research recruitment&nbsp;</li></ul><ul><li>Monitor and track accessibility assessment findings through remediation</li></ul>Qualifications<ul><li>5+ years of experience in design operations, digital program management, or related roles—preferably in an enterprise environment.</li><li>Expert-level proficiency with project management tools (e.g., Airtable)</li><li>Experience facilitating collaboration among partners and teams leveraging design thinking and workshop methodologies</li><li>Experience managing and prioritizing multiple complex projects</li><li>Experience working closely with design, product, and engineering teams in an agile environment</li><li>Excellent communication skills and ability to articulate the importance of design, research, and operations to business partners and leaders</li><li>Bachelor’s degree in a related field or relevant work experience</li><li>Must be able to work in-office from NYC at least 3 days/week</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Design Manager - Design Operations, GMNS

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Overview of the Business:Global Commercial Services (GCS) is the leading payment issuer and partner for businesses with products and services that help them grow and run their businesses.The GCS Product Analytics team plays a pivotal role within the GCS Products organization by providing advanced analytics and statistical methodologies to drive deep insights into client behavior.Our mission is to inform and shape product strategies and deliver connected, personalized experiences that foster deeper client engagement and drive sustainable, profitable growth.How will you make an impact in this role?The Senior Analyst, Small Business Card &amp; Rewards Analytics will lead the strategy and execution of SBS card product performance, engagement, and usage analytics delivering insights to expand and deepen our relationship with customers. This critical role will partner with product, marketing, credit risk, and finance teams to inform rewards constructs and benefits-led product line strategies that differentiate American Express offerings in the marketplace while driving balanced economics.This role represents a unique opportunity to leverage applied quantitative experience to directly shape business strategy and role requires a high level of expertise in driving decisions backed by data insights, deploying advanced predictive and statistical methodologies, leading strategic analytics, and designing scalable data assets. The ideal candidate will bring a unique balance of technical skills combined with a strategic mindset and the ability to communicate effectively. They will be able to work in white space with unstructured problems and build successful partnerships with a large variety of teams and business units to identify opportunities and influence outcomes.Responsibilities:<ul><li>Translate business problems into data strategies and drive analytical workstreams on SBS customer engagement, card benefit usage, rewards, and retention leveraging analytical techniques</li><li>Drive the strategy and execution for creation of SBS card transaction and customer data assets including migration of source data to cloud environment and design of sustainable, optimized data structure&nbsp;</li><li>Develop and build SBS card performance reporting and &nbsp;key performance indicator&nbsp;measurement using BI tools&nbsp;(i.e. Tableau)</li><li>Model expected impact on business of potential charge product features and enhancements and advise senior leaders on product roadmap&nbsp;</li><li>Design, launch and measure tests of product construct configurations to increase rewards and benefits awareness, redemption, and spend; Build analytical frameworks for robust measurement when clear A/B testing doesn’t exist.</li><li>Identify and build behavior-based segmentation to provide insights into customer behavior and drive recommendations for business priorities.</li><li>Manage and prioritize demands for data, ad hoc analytics, and reporting from multiple stakeholders, reallocating resources as necessary to ensure alignment with business priorities&nbsp;</li></ul>Minimum Qualifications:<ul><li>Relevant professional experience including experience in hands-on analytical role(s) leveraging data to drive decisions, translate operational performance into financial implications, and influencing business strategies</li><li>Experience building sustainable data assets using cloud-based analytical tools, querying languages, and visualization software (e.g., SQL, Python, Databricks, Tableau) is a must</li><li>Good understanding of card economics and performance drivers with proven success in driving business results via strategic analysis. Experience in Charge/Loyalty analytics is a plus.</li><li>Excellent written and verbal communication skills with the ability to explain technical concepts and analytics-driven findings to non-technical stakeholders, and to explain business processes, concepts, and issues to technical resources</li><li>Team player with proven ability to influence and collaborate with others across all levels of an organization</li><li>Proven track record translating business problems into data strategies and solutions, leading complex, multi-stage analytical workstreams, and advising senior leadership on data-based insights </li><li>Bachelor’s degree preferably in a quantitative field (e.g. statistics, engineering, math, science, economics, etc.) </li></ul>Preferred Qualifications:<ul><li>Expertise in data science and advanced analytical techniques including clustering, machine learning, and statistical analysis</li></ul>Job Location: Hybrid (New York or Atlanta)Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst-Small Business Card & Rewards Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio.&nbsp;Job Responsibilities:<ul><li>Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition.</li><li>Engage, develop and strongly influence mobilizers across multiple levels within the client’s organization to demonstrate American Express’ differentiated value and achieve profitability objectives.</li><li>Maintaining detailed understanding of the customers’ business, their organizational goals and objectives.</li><li>Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities.</li><li>Interface with various divisions of American Express to develop and implement customized and strategic account plans.</li><li>Achieve portfolio growth and retention targets.</li><li>Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders.</li><li>Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions.</li><li>Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth.</li><li>Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients.</li><li>Identify and develop relationships with decision-makers within client organizations to influence program management and growth.</li></ul>Qualifications:<ul><li>Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following:</li><li>Must possess a sense of urgency to drive results.</li><li>Experience with managing complex and challenging clients.</li><li>Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio.</li><li>Demonstrate a deep resilience to drive results and win.</li><li>Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process.</li><li>Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth.</li><li>Proven relationship management skills demonstrating a comfort level and effectiveness in seeking out and establishing relationships at C-levels and within cross-functional areas within Fortune 500 companies</li><li>Demonstrate effective oral and written presentation and communication skills, with the ability to influence internal and external partners.</li><li>Ability to gain in-depth understanding of client needs, to develop and execute a client-focused account plan with limited support and guidance.</li><li>Ability to effectively present products, technical solutions, and financials to clients in a strategic manner.</li><li>Must be able to work in a virtual environment</li><li>Ability to effectively influence and manage change and display solid leadership skills.</li><li>Sells with integrity, in alignment with compliance and internal partner business requirements.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Client Manager - US Large Market

At American Express, our culture is grounded in a 175-year legacy of innovation, shared values, and Leadership Behaviors—and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you will experience this powerful backing through holistic well-being support, a wide range of professional development opportunities, and a culture where your voice, ideas, and impact truly matter.Here, your work shapes the future of how American Express serves and engages customers. Together, we will define what’s next for the brand, the business, and the colleagues who power it.The Senior Manager of Customer Growth Dialogic Strategy (Reporting, Planning &amp; Growth Strategy) will play a pivotal role at a transformative moment for the Dialogic program. This highly visible, high-impact role is ideal for a leader who thrives in white space, enjoys solving ambiguous problems, and is motivated by the opportunity to build scalable strategy and infrastructure for long-term growth.You will balance analytical rigor with strategic foresight, operational excellence, and cross-functional leadership. This role is critical to reimagining how we operate, optimize performance, and unlock new growth opportunities across emerging and established channels.<h4>Focus Areas:.</h4>1. Dialogic Treatment Growth Strategy<ul><li>Lead the development of the MemVal treatment strategy, including message design, treatment evolution, and the “path to MemVal” process.</li><li>Chair and lead the MemVal steering committee to ensure alignment, governance, and strategic prioritization.</li></ul>2. Reporting &amp; Forecasting<ul><li>Rebuild and own monthly R&amp;O, insights, and performance reporting across chat, phone, and emerging channels.</li><li>Partner closely with product and cross-functional stakeholders to deliver forecasting excellence and transparent, actionable insights</li></ul><h4>What You’ll Do</h4><ul><li>Lead monthly reporting and forecasting routines, ensuring the delivery of clear, actionable insights while partnering with treatment owners and product, strategy, and marketing leadership teams.</li><li>Strengthen collaboration frameworks with key internal partners, clarifying roles, responsibilities, and cross-team operating models.</li><li>Define the long-term Dialogic growth strategy, encompassing membership value messaging, treatment evolution, and exploration of new channels.</li><li>Build and mature channel eligibility reporting, processes, and issue-management routines to unlock growth within core operations.</li><li>Collaborate with customer marketing channel owners to enhance end-to-end customer experience and share best practices across the enterprise.</li></ul><h4>Minimum Qualifications</h4><ul><li>Proven experience in marketing strategy, analytics, or related strategic functions.</li><li>Exceptional analytical, storytelling, and insight-generation skills, with the ability to translate complex data into clear recommendations and influence decision-making.</li><li>Strong project management and organizational capabilities; thrives in fast-paced, evolving environments with multiple stakeholders.</li><li>Demonstrated success building new processes, infrastructure, or operating models from the ground up.</li><li>A highly collaborative, proactive mindset with a passion for innovation and shaping what’s next.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager-Marketing, Dialogic Growth Strategy

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment and a continued area of investment and focus. The Small Business Marketing Team is responsible for acquisition and customer engagement marketing for all Small Business Charge, Proprietary Lending and Co-Brand cards and Small Business Banking Products. &nbsp;&nbsp;The Senior Manager of Spend Growth &amp; Diversification Marketing will be a core member of the Customer Engagement Marketing Team and tasked with driving Card Member loyalty and engagement through industry-specific marketing programs. This is a crucial role, leading a team of 2 direct reports, to ideate, launch, and run targeted loyalty offers to capture spend across relevant industries where our Card Members do business. This Senior Manager will also be responsible for developing and piloting loyalty offer strategies tailored to specific customer segments to test new ways to drive spend with new offer capabilities.Responsibilities:<ul><li>Own the end-to-end marketing strategy for industry offer campaigns that are revenue-driving across industries like construction, electronics, and advertising inclusive of offer grid development &amp; targeting as well as cross-channel marketing amplification tactics.</li><li>Set the roadmap for innovative spend offer pilots and develop new &amp; tailored ways to engage key customer segments.</li><li>Optimize offer engagement and relevancy through a test &amp; learn curriculum with Analytics.</li><li>Partner with internal teams (GMNS, Small Business Product, and Amex Offers) to align on high impact opportunities.</li><li>Partner with Risk/Analytics teams on campaign strategies, targeting/set up, and results measurement.</li><li>Prepare periodic updates for senior leadership on in-year progress and long-term aspiration.</li><li>Continually advance our strategy and performance by innovating our tactics and applying a test &amp; learn approach.</li><li>Lead 2 direct reports and coach them in their development.</li></ul>Required Qualifications:<ul><li>Experience in digital marketing, understanding of execution processes and marketing capabilities (including Amex Offers), and previous work with creative agencies required.</li><li>Strong project management skills with attention to detail and the ability to prioritize effectively.</li><li>Collaborative approach, and the ability to partner and influence effectively across band levels.</li><li>Excellent analytical skills with the ability to make informed decisions and translate insights into winning strategies.</li><li>Problem solver who can persevere through operational challenges and navigate a matrixed organization.</li><li>Passion for thinking outside the box and looking externally to find inspiration.</li><li>Desire to have fun, inspire a positive team culture, and project a growth mindset to take advantage of dynamic environment.</li></ul>Preferred Qualifications:<ul><li>5+ years of experience preferred.</li><li>Looking for a seasoned B35 with experience managing a team and diverse set of partners.</li><li>Interest in identifying new and streamlining opportunities, selling ideas into leadership, and collaborating with cross-functional teams and/or direct reports to drive results and inspire change.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager, Spend Growth & Diversification Marketing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. &nbsp;The Premium Products, Rewards &amp; Benefits (PPRB) organization is part of US Consumer Services and is responsible for making membership essential through the sourcing and delivery of relevant, differentiated and world-class products and benefits that drive demand and inspire card members to deepen loyalty.ABOUT THE ROLE The US Consumer Premium Product Management &amp; Proprietary Customer Experiences team owns the product strategy, value proposition and P&amp;L for premium products and the end-to-end management of proprietary customer experiences. The Sr. Analyst, Proprietary Digital Customer Experiences, will play a key role in delivering how our proprietary customer experiences come to life. The individual will be responsible for executing on new Amex Mobile App and Amex Web experiences in partnership with Enterprise Digital and Technology teams. This team member will partner with cross-functional teams to ensure we deliver compelling digital product experiences for our Membership Rewards and Cashback products.This individual will work cross-functionally with key internal partners including Card Product, Enterprise Digital, Technology, Travel &amp; Lifestyle Services, Resy and Global Dining, Consumer Banking, New Product Development, Control Management, Global Services Group, GCO, Compliance, and more. This role reports directly to the Sr. Manager, US Consumer Proprietary Customer Experiences.Key Responsibilities:<ul><li>Support the design and execution of new digital experiences for our proprietary card products across Amex Mobile App &amp; Web</li><li>Collaborate with partners across Card Product, Enterprise Digital, Technology and other enterprise stakeholders to ensure and seamless delivery of initiatives</li><li>Serve as the digital voice to advise partners on best-in-class customer experiences for specific product &amp; members services initiatives&nbsp;</li><li>Deliver reporting for the enterprise to track Digital Customer Experience results</li><li>Identify opportunities to enhance our digital experiences &amp; team operating model through adoption of new technologies&nbsp;</li><li>Contribute to high-performing and collaborative team culture</li></ul>Minimum Qualifications:<ul><li>1-2 years of relevant experience, preferred</li><li>Bachelor's required</li><li>Solutions-oriented, strategic thinker with attention to detail</li><li>Exceptional project management skills and ability to stay calm under pressure and flexible amidst change&nbsp;</li><li>Strong verbal and written communication skills</li><li>Strong relationship builder, team player with a passion to create the best customer experience for our Card Members</li><li>Ability to proactively and independently identify opportunities for improvement and drive results</li><li>Passion for innovation and evolution of mobile/web products, AI, and consumer trends</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst-US Consumer, Proprietary Product Digital Customer Experience

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About Network &amp; Acquirer Solutions: As part of the Global Merchant &amp; Network Services group (GMNS), the Network &amp; Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year transformation of our Acquiring ecosystem - Acquirer Platform Transformation (APT) - which will enable us to develop innovative products, services, and solutions that will anticipate our future merchant and acquiring partners needs. This is a strategic priority for GMNS as it becomes increasingly important that we stay competitive with the rise of intermediaries, are able to quickly adapt to an ever-changing regulatory environment and are developing strong value-added services that deepen the relationships with our acquiring customers.We are seeking a Product Designer to join the Global Merchant &amp; Network Services (GMNS) Design Team. The GMNS Design Team is focused on creating and improving digital experiences for Merchant and Network customers. This role is a unique opportunity for a passionate, driven designer to help influence and grow design within GMNS. How will you make an impact in this role?<ul><li>Elevate the overall quality of UX and UI design of digital experiences for Merchant and Network customers</li><li>Partner closely with the Product, Research, Analytics, Marketing, and Engineering teams to define and create designs</li><li>Deliver designs and work with Engineering to ensure proper implementation</li><li>Develop insight-driven solutions by partnering with our Researchers &amp; Analytics team to incorporate user findings and principles throughout the creative process</li><li>Transform ideas, business opportunities, partner feedback, and research into a vision that provides a clear, useful, and desirable outcome for users</li><li>Regularly share your designs and review the work of other team members to gain insights, feedback, and drive cross-team collaboration</li><li>Look for and share opportunities to refine both individual and team processes&nbsp;</li><li>Clearly and confidently communicate with an affinity for visual storytelling</li><li>Be a passionate advocate for&nbsp;Amex Merchant and Network customers</li></ul>Minimum Qualifications<ul><li>3+ years professional experience</li><li>Experience working closely with product and engineering teams in an agile environment</li><li>Exceptional skills in UX and Interaction design</li><li>Mastery of Figma, design and prototyping tools</li><li>Experience utilizing or contributing to design systems and DesignOps&nbsp;</li><li>Experience managing&nbsp;and prioritizing multiple projects</li><li>Experience communicating to business partners how design delivers on user and business goals</li><li>Bachelor’s degree in a related field or relevant work experience</li><li>Must be able to work in-office from NYC at least 3 days/week</li></ul>Preferred Qualifications<ul><li>Experience implementing UX writing and microcopy best practices&nbsp;</li><li>Understanding of information architecture and how to apply it to design</li><li>Experience creating journey maps and service blueprints to understand and communicate a full end-to-end experience</li><li>Experience working in a&nbsp;heavily regulated industry or on a project with substantial design constraints</li><li>A portfolio highlighting your end-to-end design process</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Product Designer (UX), GMNS

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Company seeks Senior Managers, Risk Management to design and execute business strategies and risk management solutions, leveraging bureau commercial or consumer data. Drive the analysis of and analyze structured and unstructured data and translate data using statistical, financial, machine learning, or business intelligence techniques. Partner with technology and other groups on integration and implementation of risk management policies and business strategies. Identify and evaluate new data sources (regulated and non-regulated) that could add incremental profitability to American Express’s products/services. Promote the usage of industry and internal best practices and incorporate regulatory feedback as needed to drive continuous improvement in risk management methodologies and documentation.Position requires a Bachelor’s degree in Finance, Statistics, Mathematics, Econometrics, Business Administration, Operations Research, Engineering, Computer Science, Actuarial Science, or a related field, followed by 5 years of progressively responsible experience with risk analysis and data analysis. Experience must include 1 year of experience with each of the following: translating complex analyses for technical and non-technical audiences; working with technical, analytical, business, and non-technical teams; process improvement and automation, leveraging optimization algorithms and models, and driving transformational projects; Agile rapid application development; Python, R, SQL, Teradata, and MS Excel for data reporting and modeling; database structures and data manipulation languages, including SQL and SAS; and Big Data tools and platforms, including Hadoop, Hive, MapReduce, Oozie, Pig, and Spark. Telecommuting is available up to 2 days per week.Job Location: Phoenix, AZ&nbsp;Salary Range: $119,288.00 to $174,750.00 annuallyWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI&nbsp;

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