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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Company seeks Senior Managers, Risk Management to develop business strategies and risk management solutions, leveraging commercial or consumer bureau data. Analyze structured and unstructured data and translate data using statistical, financial, machine learning, or business intelligence techniques. Collaborate with technology and other groups on integration and implementation of risk management policies and business strategies. Identify and evaluate new data sources (regulated and non-regulated) that could add incremental profitability to American Express’s products/services. Utilize industry and internal best practices and incorporate regulatory feedback as needed to drive continuous improvement in risk management methodologies and frameworks.Position requires a Bachelor’s degree in Finance, Statistics, Mathematics, Econometrics, Operations Research, Engineering, Computer Science, Economics, Business Administration, or a related field, followed by 5 years of progressively responsible experience with risk and data analysis. Experience must include: 1 year of experience with risk management; Python, R, SAS, and SQL; translating complex analyses for technical and non-technical audiences; working with technical, analytical, business, and non-technical teams; cost benefit analyses and developing and implementing business process improvement strategies; Agile and Waterfall Systems Development Life Cycle (SDLC), as well as User Acceptance Testing (UAT); and project management experience, driving business transformation, and reengineering strategies. Telecommuting is available up to 2 days per week.Job Location: New York, NY&nbsp;Salary Range: $153,075.00 - $174,750.00 annuallyWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:&nbsp;<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI&nbsp;

American Express

Senior Managers, Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Capabilities Planning team is responsible for ensuring that we allocate the technology resources necessary to deliver our top US Consumer business priorities and goals. We do so by managing an iterative and transparent planning model, centralized to support across the US Consumer portfolio.The team enables the US Consumer teams to be successful in navigating the Enterprise Tech Planning Process and drives alignment on a consolidated US Consumer Capabilities Roadmap.To support these efforts, the team partners effectively with numerous stakeholders across product and technology teams to build new products for our customers.We also work closely with the Executive Leadership Team to support strategic decision making for the business.Job Responsibilities:<ul><li>Support portfolio management by working with numerous stakeholders to identify priority tech demands.</li><li>Manage intake method for new technology demand, both through annual &amp; iterative planning processes, consulting with colleagues to assess their requests and escalate through leadership forums for prioritization/tradeoffs where needed.</li><li>Serve as a subject matter expert on navigating the process to ensure key initiatives get prioritized for tech build and progress with all impacted teams.</li><li>Create regular status reporting for Executive Leadership to reflect progress against the US Consumer Capabilities Roadmap.</li><li>Facilitate roadmap deep-dive sessions as needed to support leadership decision-making.</li><li>Lead efforts to improve collaboration and communication between teams, supporting the evolution of our engagement model for partnering with technology teams.</li><li>Maintain relationships with counterparts across business units to increase knowledge sharing and encourage the adoption of best practices.</li></ul>Minimum QualificationsThe ideal candidate will have a collaborative “can-do” attitude, an appetite to learn and raise their hand for new opportunities, and a passion for working across teams to drive projects forward.&nbsp; Most importantly, they will possess the following qualifications:<ul><li>Comfort with technology, and ability to understand business and customer needs</li><li>Working style that is resourceful and adaptable to changing needs in a fast-paced environment</li><li>Demonstrated ability to drive results in a highly matrixed organization, capable of influencing and building internal alignment across lines of business and support groups</li><li>Exceptional oral and written communication skills to drive process initiatives across the team</li><li>Strong project management skills and high attention to detail</li><li>Team player who is excited to solve challenging problems and do meaningful work while having fun</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - US Consumer Capabilities Planning

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located at JFK International Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge, and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express. It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:Welcoming and providing access to our Card Members upon arrival at reception.<ul><li>Being accountable and taking ownership of the customer’s experience from beginning to end.</li><li>Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer.</li><li>Employing the Customer First philosophy in meeting customers’ needs and expectations.</li><li>Providing concierge and lifestyle recommendation.</li><li>Providing travel consultation and minimal reservation assistance.</li><li>Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners.</li></ul>Lounge Hours of operation are from&nbsp;5:00am – 10:00pm Mon - Sun. Hours are subject to change due to business need.Qualifications:A successful candidate will possess the following qualifications:<ul><li>Minimum of 1-year recent experience servicing premium customers.</li><li>Airline, lounge, or travel industry experience preferred, including reservation experience.</li><li>Passion for servicing customers with proactive solutions.</li><li>Exceptional communication skills, delighting the customer with every single interaction.</li><li>The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received.</li><li>Must exhibit the utmost professionalism and maintain a positive attitude in all interactions.</li><li>The ability to rely on and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment.</li><li>Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do.</li><li>Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment.</li><li>Ability to utilize and switch from multiple technology platforms with ease.</li><li>Adapt to an ever-changing environment and being resilient.</li><li>Ability to work flexible shifts including nights, weekends, and holidays is essential.</li><li>Light to moderate lifting may be required for certain job tasks</li></ul>Salary Range: $26.75 to $28.00 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here&nbsp;to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Customer Experience Concierge Centurion Lounge - JFK

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Colleague Experience Group (CEG) has a simple vision: to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.The Manager, HR Business Partner/Colleague Strategic Partner role will join the Global Servicing (GS) Colleague Strategic Partner (CSP) Team, which supports over 30,000 colleagues who deliver on the promise of the American Express brand to back our customers around the world. The Manager, CSP role will support the Global Servicing organization with colleagues around the globe who make Membership come to life, every day, for American Express customers.The CSP role will focus on talent, performance, change and culture, CEG processes, and partnering with business leaders in the delivery of multiple strategic priorities and projects.Responsibilities:<ul><li>Providing high impact solutions to business challenges using insights, data and analysis and delivering clear presentations to influence outcomes</li><li>Engaging actively in organizational effectiveness and change efforts, with strong project management and execution</li><li>Coaching leaders and providing developmental feedback, as appropriate</li><li>Integrating inclusive leadership behaviors and ensuring a diverse workforce that is representative of our customers and the communities in which we operate</li><li>Setting and holding a high bar for performance enabling leaders to manage their talent against these standards</li><li>Designing products, processes and tools informed by colleague data and insights. Co-creating with business leaders and CEG colleagues to ensure the solutions meet business needs</li><li>Establishing proactive partnerships with CEG colleagues across the various markets and centers of excellence to ensure solutions are connected, and meeting business needs.</li></ul>Experience:<ul><li>Data and Insights: Demonstrated ability to work with large sets of data with accuracy from multiple places to develop insights, make decisions, create solutions, and drive continuous improvement.</li><li>Project Management: ability to help organize and coordinate CEG processes and the business across various projects and timelines</li><li>Strategic thinking: develop ideas that drive meaningful colleague experiences and competitive advantage</li><li>Business acumen: understand our business strategy, plans, and the impact of internal and external factors</li><li>Ability and willingness to learn in a fast-paced environment with quality and speed</li><li>Knowledge of some CEG disciplines, including colleague labor relations, talent management, organizational effectiveness, compensation, and leadership development</li><li>Minimum of 5+ years of CEG/HR related, or organizational consulting experience preferred</li><li>A global mindset and experiences with different countries and cultures</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Manager, HR Business Partner/Colleague Strategic Partner

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The American Express Corporate Affairs &amp; Communications (CA&amp;C) team is a strategic function that works to enhance and protect the continued strength of the American Express brand through public relations, social media and content, colleague communications and corporate sustainability initiatives.The Manager, Corporate Affairs &amp; Communications is a key member of the Corporate Responsibility and Sustainability team within CA&amp;C. Based in New York City, the Manager partners closely with the Vice President to advance American Express’ community impact narrative and strengthen the company’s leadership in social impact.This role leads the development of a robust, enterprise-wide community impact media relations strategy, oversees the launch of new purpose-led programs, and ensures the integration of community impact messaging across major enterprise initiatives. The Manager will serve as the primary point of contact for multiple agency partners and play an expanded role in talent engagement, crisis/reputation management, and cross-functional coordination.How will you make an impact in this role?Strategic Community Impact Communications:<ul><li>Lead a comprehensive community impact media relations strategy to elevate American Express’ reputation as a purpose-driven leader.</li><li>Identify and secure proactive storytelling moments across earned, owned, and social channels, positioning the company’s community impact efforts at the forefront of enterprise reputation building.</li></ul>Program Leadership &amp; Launches:<ul><li>Drive communications strategy and coverage for the launch of three new flagship programs.</li><li>Continue to steward and expand legacy programs, including Backing Small and other multi-year community impact platforms.</li></ul>Enterprise Integration:<ul><li>Embed community impact narratives into broader enterprise initiatives—ensuring Corporate Responsibility and Sustainability communications are integrated into programs such as Shop Small/SBS, B2B campaigns, and other corporate priorities.</li></ul>Agency Leadership:<ul><li>Serve as the primary contact for four agency partners, overseeing direction-setting, alignment, tactical execution, and KPI management.</li></ul>Talent &amp; Influencer Engagement:<ul><li>Lead the selection, management, and contracting of talent and influencers for Corporate Responsibility and Sustainability media programs, in partnership with TLM and legal teams.</li></ul>Issues &amp; Reputation Management:<ul><li>Support sensitive and community-related reactive inquiries, providing thoughtful counsel and cross-functional partnership to protect and enhance brand reputation.</li></ul>Internal Communications:<ul><li>Ownership of Give2Gether internal communications, ensuring colleagues are informed, inspired, and engaged in company-wide giving initiatives.</li></ul>Executive Communications Support:<ul><li>Support the Vice President and senior leaders with messaging, talking points, speeches, and presentations tied to Corporate Responsibility and Sustainability priorities.</li></ul>Minimum Qualifications:<ul><li>A minimum of 7 years of communications or public relations experience with demonstrated success in purpose, community impact, and corporate reputation communications.</li><li>Strong media relations experience with proven ability to shape compelling, integrated narratives.</li><li>Demonstrated ability to lead cross-functional initiatives and manage multiple agency partners.</li><li>Excellent written and verbal communication skills; ability to simplify complex topics into clear and compelling messages.</li><li>Strong executive presence and ability to counsel senior leaders with confidence.</li><li>Ability to operate effectively in a fast-paced environment with strong attention to detail, organization, and collaboration.</li></ul>Preferred Qualifications:&nbsp;<ul><li>Experience working with talent or influencers is a strong plus.</li><li>Experience supporting or navigating reputation management or sensitive issues is preferred.</li><li>PR agency experience is a plus.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Manager, Corporate Affairs & Communications – Corporate Responsibility and Sustainability

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Enterprise Digital (ED) organization powers the world's best customer experiences and revenue growth through digital acquisition and experience products and solutions. Enterprise Digital Portfolio and Program (EDPP) is a team within ED responsible for leading multi-year strategic programs that cut across multiple product teams as well as accelerating strategic alignment and planning to elevate transparency and drive business and customer outcomes.As Manager, Digital Product Operations, you will be responsible for enabling the delivery of world class, customer-centric digital products and platforms via centralized prioritization and planning processes. You will leverage lean portfolio management to inform strategic planning, investment funding, capacity management, performance reporting, and agile operations.The ideal candidate will foster and sustain productive stakeholder relationships by enhancing transparency, predictability, and alignment during capacity planning and delivery. We are seeking a strong communicator with the ability to effectively manage complex workstreams in a fast-paced cross-functional environment.&nbsp;The position requires a results-oriented professional who can balance strategic thinking with operational excellence — maintaining professionalism, resilience, and a positive attitude in the face of challenges. Key Responsibilities<ul><li>Drive enterprise impact by enabling effective prioritization and accelerating delivery across 12 Enterprise Acquisition Products and Platforms (EAPP) delivery teams.</li><li>Collaborate with EAPP Product, Technology, LPM and Business stakeholders to ensure seamless operational support for key initiatives.</li><li>Develop and deliver clear stakeholder communications on priorities, progress, and alignment decisions across internal and external partners.</li><li>Drive process improvements for operational efficiency and effectiveness, accelerating value delivery to the Enterprise and our customers.</li></ul>Preferred Qualifications<ul><li>5 years experience working in project, portfolio, product or program management, or operational experience.</li><li>Excellent interpersonal, strong written, and verbal communication skills, focusing on key messages and actions.</li><li>Demonstrated ability to self-start, carve opportunities out of ambiguity and operate with a high degree of independence.</li><li>Experience working with Agile product development methodologies, program and project management</li><li>Knowledge of software product development in Enterprise Acquisition Platform &amp; Products (EAPP) is a plus.</li><li>Experience with enterprise collaboration tools (JIRA, Confluence, Airtable, Clarity, nVision)</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager - Digital Product Operations

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Our organization:The Network &amp; Acquirer Solutions (NAS) team is at the heart of American Express and is a core function within the Global Merchant and Network Services (GMNS) business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing &amp; Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.The Network Product &amp; Enablement team with NAS is responsible for the Network, the maintenance of existing functionality, the development of new products and services, and operations. Our solutions deliver value to American Express’ Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express’ issuers, acquirers and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on these by setting the vision and strategy for the Network, anchoring our priorities into those of the enterprise, and developing and managing an associated set of products. We keep the customer perspective top-of-mind, factor in competition and regulatory trends, and apply an end-to-end product management approach (i.e., including strategy, roadmaps, scaling plans, business cases, success metrics, KPIs). We lead the end-to-end process, manage the end-to-end partner lifecycle and are also responsible for industry intelligence and engagement through various governing bodies.About the Role:Reporting to the Director of Debit Product Management &amp; Delivery, this exciting role will offer a talented PMO manager the chance to drive development of Acquiring for the enterprise through exceptional program management office activities. You will play a critical role in driving organization, governance, and delivery discipline across the team and cross enterprise program partners.The role requires someone who thrives on structure and planning, whilst also being comfortable rolling up their sleeves and getting into the detail. You’ll be a connector – joining the dots, managing dependencies, and keeping risks and issues front and center. If you are someone who is happy to step into whatever is needed this could be the perfect role for you. &nbsp;Key Responsibilities:<ul><li>Provide end-to-end PMO leadership across for Debit Acquiring in the U.S. as part of a major program of work</li><li>You will be proactive in creating, understanding and critically questioning of project plans, risks/issues and dependencies. Helping to join the dots across a large, diverse program</li><li>You will keep a broad strategic level view whilst diving into the details with a questioning mindset, identifying gaps or misalignments taking initiative to address</li><li>You will produce accurate and insightful program or product update materials and artifacts, tailoring to various forums and committees. Always assessing usefulness of communications and identifying new ways to augment existing approaches</li><li>You will develop strong relationships across cross enterprise teams fostering a culture of accountability, transparency, and delivery focus</li><li>You will define, setup and maintain processes to the support the product team in managing and prioritizing the product roadmap</li></ul>Minimum Qualifications:<ul><li>3+ years experience within Acquiring, ideally with exposure to OptBlue</li><li>Proven experience in a senior PMO/Program support role within complex, matrixed environments</li><li>Exceptional organizational skills to prioritize and manage multiple tasks in a fast-paced environment with excellent attention to detail</li><li>Detail orientated while maintaining a view of the bigger picture</li><li>A proactive mindset with a ‘can do’ attitude – willing to get stuck in wherever needed</li><li>Strong comfort working in ambiguity and helping create structure out of chaos</li><li>Able to create impactful and meaningful communications for all levels of the business, creating decks that ‘tell the story’ to drive buy in and understanding</li><li>Critical thinker; able to find connections, spot interdependencies and bring clarity</li><li>A highly effective relationship builder who uses their diplomatic skills to influence others at all levels of the business with no direct control</li><li>A self-starter who will hit the ground running</li><li>Must have positive, can-do attitude, able to remain calm under pressure</li><li>Excellent Microsoft Excel &amp; Powerpoint skills</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Debit Acquiring PMO

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.The&nbsp;Global Advertising and Brand Management (GABM)&nbsp;team is responsible for creating marketplace demand and driving commerce for American Express products and services through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most admired brand in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective. OnBrand – American Express’ In-House Creative agency – sits within GABM. Our ambition is to “Become creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business, powered by industry-defining creative excellence”. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond.The Director of Creative Strategy will play a pivotal role in driving creative innovation for our in-house agency. This leader will uncover actionable insights, define creative territories, and craft strategies that enable American Express to connect meaningfully with Card Members and prospects. They will lead a team of creative strategists to deliver strategic work that fuels cutting-edge digital campaigns and connected customer experiences, specifically across American Express consumer products, benefits, and services.The ideal candidate will bring a relentless curiosity for creative, cultural, and digital trends, along with a drive to uncover opportunities in emerging platforms. They will have the unique ability to analyze and transform data and insights into actionable creative briefs that lead to best-in-class creative solutions for our marketing partners. Responsibilities:<ul><li>Oversee, manage, and resource a dedicated team of (4) full-time creative strategists, fostering their growth and success.</li><li>Lead the development and execution of innovative digital, channel, and content strategies across platforms and customer touchpoints, including 360 campaigns, social, video, and emerging technologies.</li><li>Translate business priorities into clear, actionable briefs that inspire impactful work</li><li>Partner with fellow Creative Strategy Director in B2B to establish team vision, best practices, and scalable processes</li><li>Collaborate with inter-agency teams (Account, PM, Creative) to ensure excellence throughout the project lifecycle</li><li>Build strong relationships and trust with product and marketing partners, influencing long-term marketing roadmaps.</li><li>Work with enterprise insights team to harness customer research, competitive analysis, category trends, and consumer behavior to guide strategy development</li><li>Partner with enterprise digital teams across analytics, SEO, and marketing platforms to design seamless, connected digital customer journeys</li><li>Confidently present and advocate for clear creative visions and strategies to internal and external stakeholders, including senior leadership</li></ul>Qualifications:<ul><li>10+ years of experience at a full-service digital creative agency (or equivalent).</li><li>4+ years of experience directly managing a team and leading creative strategy for complex, multi-channel marketing campaigns.</li><li>Skilled at leading and inspiring cross-functional teams, cultivating collaboration, and encouraging courageous creativity.</li><li>Proven track record of strategic leadership in digital creative strategy, with expertise in leveraging technology, platforms, and emerging trends</li><li>Exceptional communication and presentation skills, capable of simplifying and articulating complex concepts and strategies</li><li>Ability to excel in dynamic environment, leading many concurrent projects across teams</li><li>Understanding of data analysis, SEO, and content management systems enabling connected customer journeys</li><li>Advanced proficiency using Microsoft tools, especially PowerPoint and Excel.</li></ul>Requirements<ul><li>Case studies/portfolio demonstrating ability to lead development of effective creative strategies leveraged across platforms, channels, and customer touchpoints</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Director of Creative Strategy

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Amex Digital Labs&nbsp;is responsible for&nbsp;catalyzing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends.The Labs Digital Payments team is hiring a product leader to focus on digital wallets growth and expansion. In this role you will lead a product team responsible key capabilities driving our global digital wallets products, including core platform features, customer facing assets, servicing and data. This product area is central to our mission to develop and grow products that make membership essential while generating revenue streams for American Express.How will you make an impact in this role?Working together with your team and Labs partners, you will lead:<ul><li>Product and Platform Strategy Development: Shape a comprehensive strategy for the evolution of digital wallet offerings and underlying platform capabilities—including agentic payments—grounded in user needs, the competitive landscape, emerging technologies, and aligned with broader company goals.</li><li>Product Roadmap Management and Delivery Planning: Drive the development and execution of a detailed product roadmap, prioritizing platform capabilities, features, and enhancements to optimize user engagement, repeat usage, and best-in-class customer experience.</li><li>Cross-functional Collaboration: Collaborate closely with product counterparts, engineering, risk, and other internal stakeholders to ensure seamless integration of features, timely delivery, and alignment with technical feasibility, scalability, and user-experience standards.</li><li>Platform Alignment &amp; Integration: Coordinate across internal capability owners, shared services, and platform teams to ensure new solutions are cohesive, interoperable, and contribute to a unified enterprise ecosystem.</li><li>User Insights &amp; Analytics: Utilize qualitative and quantitative data analysis techniques to gain deep insights into user behavior, preferences, and trends, leveraging findings to refine product strategies, improve user experience, and drive growth.</li><li>Performance Monitoring &amp; Optimization: Establish key performance indicators (KPIs) and regularly monitor product and platform performance to identify optimization and continuous improvement opportunities.</li><li>Team Leadership and Coaching: Provide authentic and empathetic leadership to your product team, fostering a collaborative and high-performing culture. Encourage innovation, continuous learning, and accountability to drive excellence in product development and delivery.</li></ul>Minimum Qualifications<ul><li>Experience in payments, commerce and AI, with demonstrated results driving meaningful value in customer facing experiences</li><li>Strong leadership skills and passionate about colleague development, with the ability to coach, mentor, and guide direct reports</li><li>A history of both managing scaled global products and transforming ideas into go-to-market capabilities</li><li>Technically literate with a deep appreciation of the engineering discipline and partnership</li><li>Experience successfully managing and growing partner relationships</li><li>Energy and drive to ensure that your product is successful and has an impact, with a keen eye for detail and ability to analyze key metrics to identify opportunities or problems</li><li>Clear and concise communication skills to convey product strategy and vision, adept at explaining complex concepts to a broad audience</li><li>Ability to prioritize roadmaps across multiple competing priorities and timelines, with high consideration of user needs, technical feasibility, and business outcomes</li><li>Clear understanding of customer research frameworks and principles; able to articulate a strong point of view that is backed by knowledge of the industry and customer needs </li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Product Director - Digital Wallets, Amex Digital Labs

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. The Global Commercial Services team enables businesses globally to pay for and finance what they need to grow their businesses through a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.The objective of the Global Commercial Services Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk (OR) within Business Unit (BU) processes for GCS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.How will you make an impact in this role?Global Commercial Services is looking for a Director of Control Management - Risk Assessment to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Director Control Management - Risk Assessment will:<ul><li>Provide additional identification of risks throughout business processes and systems (along with business process owners)</li><li>Lead and develop a team of Control/Risk Management professionals across various markets/office locations &nbsp;</li><li>Facilitate Business Units in their risk assessments performance (e.g., Risk Control Self-Assessment (RCSA)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic RCSA reviews and update assessment criteria to align with regulatory updates)</li><li>Lead control monitoring (supplemental to BU process owners testing) and proactively communicate key Operational Risk (OR) trends, activities, and events to senior management, to facilitate informed decision-making</li><li>Proactively identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing</li><li>Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes</li><li>Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping)</li><li>Support BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)</li><li>Champion risk management practices within the business</li><li>Be a key thought leader for sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications:<ul><li>6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Experience within financial services industry</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Management, or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:<ul><li>Providing identification of operational risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Enhancing risk assessments and associated methodologies</li><li>Leading independent control monitoring, including identification of control improvements</li><li>Identifying areas of risk for intervention, including conducting independent quality assurance and process testing</li><li>Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes</li><li>Experience leading teams in a fast-paced environment</li></ul></li></ul>ORMCMSalary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

362 Full Time Jobs in Bronx, NY 10465, USA