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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The objective of the US Consumer Services Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for US Consumer Services to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.US Consumer Services is looking for a Vice President of Risk ID, Assessment to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The VP, US Consumer Services Risk ID &amp; Assessment will:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide additional identification of risks throughout business processes and systems (along with business process owners)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Facilitate BUs in their risk assessments performance (e.g., Risk and Control Self-Assessment (RCSA), Process Self Risk Assessments (PRSAs)) in addition to further assessments and testing / Quality Assurance (QA) programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead control monitoring (supplemental to Business Unit (BU) process owners testing) and proactively communicate key OR trends, activities, and events to senior management, to facilitate informed decision-making·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Champion risk management practices within the business·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Be a key leader for sharing insights, better practices, themes, etc. across the enterpriseRequired Qualifications:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 8+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience within financial services industry·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrated history and ability to manage large teams, spread over geographies and with varying backgroundsPreferred Qualifications:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in at least one of the following:o&nbsp;&nbsp; Providing identification of operational risks throughout business processes and systemso&nbsp;&nbsp; Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are meto&nbsp;&nbsp; Enhancing risk assessments and associated methodologieso&nbsp;&nbsp; Leading independent control monitoring, including identification of control improvementso&nbsp;&nbsp; Identifying areas of risk for intervention, including conducting independent quality assurance and process testingo&nbsp;&nbsp; Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causesSalary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

American Express

Vice President, US Consumer Services Control Management Risk ID & Assessment

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Credit and Fraud Risk (CFR) Organization within American Express helps drive&nbsp;profitable business growth by reducing the credit &amp; fraud risk and maintaining our&nbsp;customers’ confidence in the security of the products. It utilizes an array of tools and ever-evolving technology to detect and combat risk, minimize the disruption of good spending, and provide a world class customer experience. The Digital Risk Products &amp; Data Strategy (RPDS) team within CFR is the backbone of all risk decisions and help in building the digital software products for risk management across customer lifecycle i.e., Onboarding, Credit Underwriting, Authorizations, Collections across card &amp; non card business globally.As a part of this team, you’ll work with the industry’s best talent to create thoughtful and innovative risk products that advance our market share and the way we do business. If you are interested in building the innovative digital risk products, can translate our business needs into remarkable solutions and if this energizes you, you should consider career in Risk Products team.Job Responsibilities:<ul><li>Develop next generation software products and solutions to solve risk management needs using latest tools and technologies.</li><li>Collaborate with multiple risk strategy partners, technology teams and other product teams to build &amp; iterate on products.</li><li>Drive global, reusable &amp; configurable design, rule authoring, testing, integration, and product launch using low-code tools.</li><li>Work in a scrum team environment with Scrum Master, Product Owner and peers to design, develop and implement business logic.</li><li>Identify &amp; implement Product &amp; Process simplification opportunities.</li><li>Deliver prioritized functional and non-functional roadmap as per aligned timelines &amp; good quality.</li></ul>Qualifications and Skills Required:<ul><li>Ability to drive project deliverables to achieve business results</li><li>Ability to work effectively in a team environment</li><li>Strong communication &amp; interpersonal skills</li><li>Ability to learn quickly and work independently with sophisticated, unstructured initiatives</li><li>Customer-centered design approach and experience developing software products or services in partnership with different business partners globally</li><li>Experience in prototyping, iterative development, Scaled Agile Framework, and principles is a plus</li><li>Knowledge of SQL, Java, MS Office – PowerPoint, Excel</li><li>Knowledge of SAS, Hive, Yellow Brick, or Python is a plus</li><li>Bachelors in a relevant field. Master’s is a plus</li><li>1-2 years of experience in product development, or a related field.</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Associate-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences– from payments to rewards to servicing– that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry.About Network &amp; Acquiring SolutionsAs part of the Global Merchant &amp; Network Services group (GMNS), the Network &amp; Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a centre of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.About the RoleThe role of Manager, Enterprise Payments Product Development is an exciting opportunity for a talented product manager to drive modernization and development of new payment capabilities. The incumbent will be a central member of the Enterprise Payments COE that is tasked with driving an enterprise critical multi-year Multi-Rail Payments program established to (1) accelerate the development of our enterprise payment services and (2) redesign the operating model surrounding it to drive excellence in payment execution. Reporting to the Director, Enterprise Payments Product Development, this role will help to reshape and transform how payment products are built and delivered at American Express. The Manager, Enterprise Payments Product Development will collaborate with engineers, architects, and business stakeholders to bring the product vision to life.Key Responsibilities<ul><li>Collaborate with Product Management teams to translate product strategies and roadmaps into technical capabilities and actionable delivery plans.</li><li>Develop capability release plans with key stakeholders, e.g., Product Management, Engineering, Operations, business owners, market teams, etc.</li><li>Participate in the discovery and envisioning of new payment flows and bank integration capabilities that power key customer journeys across American Express.</li><li>Drive the definition and refinement of capabilities, features, user stories and associated success criteria.</li><li>Define market specific platform requirements for inclusions in global platforms and market expansion release plans.</li><li>Develop the delivery strategy for modernization, establishing a playbook for enablement expansion and scaling of modern payment capabilities across the globe.</li><li>Prioritize and sequence the delivery of payment capabilities within scrums and participate in cross team/train delivery planning</li><li>Monitor and assess delivery and performance metrics to identify opportunities to improve delivery predictability, time to market, delivery of iterative value to the business or to make enhancements.</li><li>Act as a bridge between technical teams and business stakeholders to ensure clear communication, understanding, and alignment on product goals and progress against them.</li><li>Foster a collaborative culture within the organization focused on delivery excellence and doing it the right way.</li></ul>Requirements/Qualifications<ul><li>Relevant experience: Experience in Product Development, Capability Delivery, agile practices, and scaled product delivery.</li><li>Payments expertise: Passion for payments and the advancement in technologies driving innovation in the payments ecosystem. Knowledge of Bill Pay capabilities and/or A2A money movement (ACH, wires, RTP, etc.) a plus.</li><li>Passion for results: Passion to drive execution and deliver results in a dynamic and highly matrixed environment.</li><li>Delivery track record: Proven ability to drive change, lead adoption of new ways of working, and leverage scaled Agile practices to drive successful product development and delivery.</li><li>Product experience: Demonstrated ability to lead and manage a Product organization driving large, complex, and transformational initiatives.</li><li>Analytical mindset: High-intellectual curiosity and strong analytical and critical thinking skills with experience in complex problem solving and strategic thought leadership.</li><li>Highly collaborative: Ability to effectively collaborate with and build strong relationships with internal and external stakeholders to deliver on shared objectives.</li><li>Effective communicator and influencer: Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience.&nbsp;</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager, Enterprise Payments Product Development

American Express Travel Related Services Company, Inc. seeks Senior Data Architects to Architect internal financial system solutions. Utilize structured analysis and design to formulate plans for modules and/or enhancements in the financial planning system. Report project status and ongoing system or data issues. Perform requirements gathering related to various design concepts applying knowledge of financial models and/or financial analytics. Troubleshoot and debug analytics powered model for better user experience and data integrity for integrating with other systems.Position requires a Master’s degree in Computer Science, Engineering, Information Systems, or a related STEM field, and 2 years of experience with economic and financial planning, and financial risk analysis on a global scale. Experience must include 1 year of experience with each of the following: analyzing foreign exchange risk and markets drivers, as well as global and country-specific economic trends and financial risks; translating complex finance and foreign exchange concepts into actionable insights and presentations to senior leaders for decision-making; planning and driving critical projects across Finance, Treasury, Tax, and Controllership functions in local and international markets; developing complex financial analytics and financial models to discover key actionable insights using Advanced Excel and VBA; and financial systems, including Essbase, Oracle Business Intelligence, and TM1. Telecommuting is available from anywhere in the U.S.Job Location: New York, NY&nbsp;Salary Range: $118,102.00 to $190,000.00 annuallyWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI&nbsp;

Senior Data Architects

American Express Travel Related Services Company, Inc. seeks Engineers to serve as a core member of an engineering team to develop digital and automated solutions for our customers. Develop and design software applications, translating user needs into systems architecture. Assess and validate application performance and integration of component systems and provide process flow diagrams. Test the engineering resilience of software and automation tools. Assess and incorporate user story analysis and elaboration to optimize software solution. Apply visualization and other techniques to fast-track concepts. Reengineer systems and code for continuous improvement.Position requires a Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related STEM field, followed by 5 years of progressively responsible software design, development, testing, and implementation experience. Experience must include 1 year of experience with: Agile, algorithms, API, API Rest, GIT, J2EE, Java, JavaScript, JDBC, Jenkins, JSON, JUnit, Linux, Log4J, Maven, object-oriented programming, performance tuning, RDBMS, relational databases, REST, Spring, Spring framework, Spring MVC, SQL, Unix, Waterfall, and XML. Telecommuting is available up to 2 days per week.Job Location: Phoenix, AZ&nbsp;Salary Range: $157,934.00 - $163,000.00 annuallyWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI&nbsp;

Engineers

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Acquirer Product Organization defines and evolves the Acquiring strategy and product roadmaps, while leading the Enterprise through a multi-year end-to-end transformation program designed to future-proof the Acquisition ecosystem and experiences.The Vice President, Chief of Staff leads the Acquirer Product Executive Office and is responsible for providing strategic, analytical, and operational support the and the broader organization. The Chief of Staff works closely with senior leaders and key enterprise partners to develop and execute business strategy, drive organizational planning and operating model enhancements, lead and deliver critical business initiatives, and manage talent development processes.&nbsp; This role reports directly to the EVP and is a critical member of the Acquirer Product Senior Leadership Team.The ideal candidate will have outstanding thought leadership, strategic thinking, influencing, communication, and organizational skills. This candidate should demonstrate a proven record of working at a very fast pace and operating both independently and within a high-performing, global team environment.Key responsibilities<ul><li>Provide strategic support and counsel to the EVP Acquirer Product and Deputy Head of NAS on a range of sophisticated business issues, projects, and functional topics</li><li>Play a thought-partner role (and over time a leadership role) on ongoing strategy efforts</li><li>Manage business planning and operational processes for the EVP’s office, including the day-to-day cadence of business priorities, central management of the budget, management of short- to long-term strategic deliverables, as well as talent and performance programs</li><li>Deliver high-impact presentations, communications, and materials for key internal and external audiences, including business unit reviews, the Executive Committee, Board of Directors, and external partners</li><li>Facilitate content discussions with members of the Acquirer Product leadership team and business partners across the enterprise</li><li>Manage and participate in critical meetings, events and market visits – this includes the organization of meeting logistics, developing objectives, and preparing materials</li></ul>Qualifications<ul><li>Exceptional qualitative and quantitative problem-solving skills (issue identification, problem structuring, analysis, development of recommendations)</li><li>Highly motivated leader who can work at a fast pace, creates energy and enjoys team success</li><li>Strong interpersonal and relationship building skills, a collaborator, a team player</li><li>Excellent written and oral communication skills with an ability to translate ideas in written presentations</li><li>Consistent record of strategic thought leadership, critical thinking and end-to-end delivery</li><li>Experience managing budgets and partnering with finance</li><li>Ability to efficiently prioritize, solve problems independently handle changing priorities in a dynamic and fast-paced environment</li><li>Demonstrated resilience and ability to remain calm, composed, and confident under pressure</li><li>Exceptional integrity with ability to handle sensitive issues and maintain complete confidentiality</li></ul>Salary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Vice President – Chief of Staff

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.This Manager role is for the Systems Change Office within Financial Reporting Quality Assurance Organization (FRQA), in support of the Regulatory Reporting Automation program. This role is responsible for driving Change Management activities which includes driving the definition, gathering, exploration, analysis, and system maintenance of changes to Regulatory Requirements and the end-to-end automation through the Finance Modernization Data Pipeline, leading program and change governance efforts for finance / regulatory reporting platforms. This role will support the ownership of the Change Management Policy for regulatory reporting automation, including but not limited to documenting, understanding, and defining the core framework that includes mechanisms for monitoring, reviewing, implementing, and validating applicable changes stemming from internal and external drivers. Supplemental documentation will evidence changes from initiation, review, and approval to the implementation of the change.&nbsp;How will you make an impact in this role?<ul><li>Drive compliance of the Change Management Framework for regulatory reporting automation that defines the core strategy that includes mechanisms for monitoring, reviewing, implementing, and validating applicable changes stemming from internal and external drivers.&nbsp;</li></ul><ul><li>Transition from current Change Management process to elevated Change Management processes by gaining a good understanding the current processes and tools functionality&nbsp;&nbsp;</li></ul><ul><li>Drive the Change Management process by conducting thorough impact analysis and identifying relevant stakeholders.&nbsp;</li></ul><ul><li>Collaborate with users to understand the pain points, requirements, feedback and provide them with timely resolutions.&nbsp;</li></ul><ul><li>Drive effective communication across impacted stack holders.&nbsp;</li></ul><ul><li>Ensure supplemental documentation is acquired for changes that will evidence changes from initiation, review, and approval to the implementation of the change.&nbsp;</li></ul><ul><li>Coordinate with various Product Owners, Process Owners, Subject Matter Experts, Solution Architecture colleagues, and Data Management team to ensure change is executed accurately.</li></ul><ul><li>Ensure smooth implementation of changes by understanding and communicating issues, dependencies, risks to relevant stakeholders.&nbsp;</li></ul><ul><li>Good understanding of Change Management Lifecycle.&nbsp;</li></ul><ul><li>Manage change management backlog, understand technical complexities and help prioritize changes&nbsp;</li></ul><ul><li>Coordinate with various Product Owners, Process Owners, Subject Matter Experts, Solution Architecture colleagues, and Data Management team to ensure change is executed accurately.</li></ul><ul><li>Assist with internal/external audits to ensure relevant documentation is available across changes&nbsp;</li></ul>Minimum Qualifications:<ul><li>Degree in Finance/Accounting and/or Information Technologies (masters preferred)&nbsp;</li></ul><ul><li>7+ years of work experience in Project Management/Change Management&nbsp;</li></ul><ul><li>7+ years of work experience in Agile delivery or with other project management methodologies&nbsp;</li></ul><ul><li>Experienced in the application of change management models, methodologies and frameworks, e.g., ADKAR, Kotter, McKinsey&nbsp;</li></ul><ul><li>Experienced in the creation of product prioritization and decisioning models, e.g., MOSCOW, Kanban, etc.&nbsp;</li></ul><ul><li>Excellent relationship building, presentation and collaboration skills&nbsp;</li></ul><ul><li>Experienced in the application of change resistance models, e.g., Kubler-Ross, Maurer, PDCA&nbsp;</li></ul><ul><li>Self-motivated and proactive, ability to manage multiple assignments and projects concurrently.&nbsp;</li></ul><ul><li>Experience with MS Excel, Power Query, and other analytical tools, e.g., Tableau.&nbsp;</li></ul><ul><li>A self-starter, proactive team player with excellent relationship building and collaboration skills, facilitating a network of strong relationships across the organization.&nbsp;</li></ul><ul><li>Exhibits organizational skills with the ability to meet/exceed critical deadlines and manage multiple priorities, delivering high quality service with passion and exceeding expectations.</li></ul>Preferred Qualifications<ul><li>Understanding of systems integration across complex system architecture.&nbsp;</li></ul><ul><li>Understanding of Oracle General ledger and FAH accounting rules&nbsp;</li></ul><ul><li>SQL and data analysis experience.&nbsp;</li></ul><ul><li>Strong knowledge and working experience in regulatory regulations and reporting is required and any exposure to US regulations is preferred.&nbsp;</li></ul><ul><li>Working exposure in development of financial data domains to support regulatory and analytical requirements for large scale banking/financial organizations.&nbsp;</li></ul><ul><li>Communication Management/proficiency with PowerPoint.</li></ul>Guardian&nbsp;Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Manager- Financial Regulatory Reporting Automation (Change Management)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Resy is looking to add a Partner Success Manager to the Partner Success team. The primary function of the PSM role is to empower and support the high-touch segment of our ResyOS restaurant base via a proactive &amp; targeted engagement model. PSMs will nurture 1:1 relationships with high-value restaurants in priority cities, taking a consultative approach to strengthening the foundation of a long-term partnership, driving product adoption &amp; engagement, developing advocacy, and becoming a trusted advisor. Nurturing the key restaurant partners that we have in these cities is critical to the growth of the market and evolution of the partner relationship with Resy/Amex.&nbsp;&nbsp;PSMs will develop a deep understanding of discovery, data analysis, advocacy, and thought leadership, which will in turn help guide the strategy &amp; tactics paramount to success for our internal business and for our partner relationships.&nbsp;&nbsp;The PSM should be a resource to and work with stakeholders across the organization. This role requires close collaboration with Support, Implementation, Sales, Product, Marketing, Data, and Strategic Partnerships Teams. &nbsp;&nbsp;This posting is a for a United States position. Candidates should reside in Los Angeles, CA, and expect to be partner-facing.WHAT YOU'LL DO:&nbsp;<ul><li>Identify restaurant operator expectations, values, and desired outcomes, and create manageable success plans with the partner</li></ul><ul><li>Execute proactive and predictive account management&nbsp;</li></ul><ul><li>Be a restaurant-facing trusted advisor&nbsp;</li></ul><ul><li>Nurture advocacy with our restaurant partners and drive value-add opportunities to their business</li></ul><ul><li>Maintain deep product knowledge and use-cases, including familiarity with the product roadmap and release schedule&nbsp;</li></ul><ul><li>Identify and qualify engagement opportunities: up-sells, cross-sells, programming</li></ul><ul><li>Identify and overcome objections that reinforce a true partnership</li></ul><ul><li>Gain competency with identifying churn risk, facilitating de-escalations, and appropriately managing restaurant departures</li></ul>WHO YOU ARE:&nbsp;&nbsp;<ul><li>Restaurant or Hospitality experience required&nbsp;</li></ul><ul><li>2+ years in a customer-facing or -experience role&nbsp;</li></ul><ul><li>In-market presence required</li></ul><ul><li>Excellent written and verbal communications&nbsp;&nbsp;</li></ul><ul><li>Exceptional organization and time-management are critical to this role&nbsp;&nbsp;</li></ul><ul><li>Proficiency with data analysis strongly preferred (i.e. Looker, Tableau, Excel)  &nbsp;&nbsp;</li></ul><ul><li>Experience with Salesforce, MS Office Suite, iOS, Looker, Tableau, Atlassian a huge plus</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Resy Partner Success Manager (Los Angeles, CA)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Regulatory Exam Lifecycle Management team (“RELM”) in Global Risk and Compliance is the center of expertise for U.S. regulatory exams and remediation of regulatory findings for American Express.RELM supports the end-to-end lifecycle of U.S. regulatory exams and remediation of regulatory findings – responsibilities that are central to the safety and soundness of American Express. We partner closely with all parts of the business – from senior decision makers to their teams –to support their interactions with regulators that oversee American Express National Bank (AENB) and American Express broadly, with a focus on responses to regulatory requests and walkthroughs. We continue that partnership when regulatory reviews result in findings (e.g., Matters Requiring Attention) or recommendations, supporting business units as they implement change.How will you make an impact in this role?<ul><li>The RELM Manager is primarily responsible for supporting regulatory exams across a portfolio of U.S. operations and plays a critical role in driving required transformation across the enterprise. This is a highly visible and strategic position with significant and regular interaction with senior leaders across the company and our external examiners.&nbsp;</li></ul>Responsibilities:<ul><li>Seamlessly execute regulatory exams beginning with announcement of the exam through closure.</li></ul><ul><li>Support the execution of regulatory response and remediation processes, including formal remediation project tracking and reporting until closure of findings.</li></ul><ul><li>Engage business partners to respond to examiners’ requests, and ensure that responses are accurate, timely and complete.</li></ul><ul><li>Provide strategic guidance to internal stakeholders and others on engaging with regulators and ensuring their needs are met.</li></ul><ul><li>Maintain transparent communications to ensure relevant information is communicated to key stakeholders and expectations are clear in accordance with American Express standards.</li></ul><ul><li>Partner closely with:<ul><li>Business colleagues throughout the exam and response/remediation lifecycle, especially with respect to sharing learnings, best practices and key information pertaining to regulatory areas of focus.</li><li>RELM colleagues to thoroughly review prior exam materials, regulatory handbooks and previously closed or outstanding issues that may impact the scope of the examination.</li><li>U.S. Regulatory Relations team within the General Counsel’s Organization to provide input to regulatory reporting and engagement with regulators.</li><li>Internal Audit Group to demonstrate successful completion of business remediation efforts.Minimum Qualifications: </li></ul></li><li><ul><li>Highly collaborative and able to build and leverage relationships with internal and external stakeholders.</li></ul></li><li><ul><li>Strong grasp of enterprise priorities and able to understand and communicate linkages across initiatives and disciplines.</li></ul></li><li><ul><li>Outstanding written, verbal, and interpersonal communication skills, and demonstrates effective interaction and influence at all levels of the organization.</li></ul></li><li><ul><li>Solutions-oriented and execution-focused.</li></ul></li><li><ul><li>Exhibits strong sense of urgency, including the ability to handle multiple and concurrent examinations within a fast-paced environment.</li></ul></li><li><ul><li>Strategic and tactical leadership skills, as well as sound judgment and decision making.</li></ul></li><li><ul><li>Strong Microsoft Office skills required, including Excel and PowerPoint. Tableau, Archer and workflow management systems experience helpful.</li></ul></li><li><ul><li>Project management experience, including cross-organizational coordination on large and complex projects.</li></ul></li><li><ul><li>Bachelor’s degree required, advanced degree or equivalent experience a plus.</li></ul></li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Regulatory Exam Manager

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Enterprise CRM Solutions team was created in 2024 as part of the company’s Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The Enterprise Customer Relationship Management Solutions (ECRMS) team creates solutions for the Sales and Customer Domain via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise. &nbsp;C360 is an enterprise platform that supports a large portion of the LOBs and COEs at Amex. This platform runs in Scaled agile framework as well as Kanban, VCC and Innersourcing. The C360 train encompasses over 20 scrum teams as well as detailed intake processes and integration with LPM and tech finance. In addition, there is a CDO (customer demographic orchestration) which consists of an agile train. There is also a key aspect of being SOR for data that brings a heightened level of data governance teams and oversight as well as auditing collaboration work. Lastly this role leads the financial adherence of all the spend to epics for the entire portfolio.&nbsp;We are looking for a Director, Technology Delivery to lead, mentor, and coach high-performing Technology Delivery teams to foster continuous improvement and professional development and provides direction for the execution of strategic technology projects, ensuring alignment with organizational goals and client satisfaction.&nbsp;Key Responsibilities:<ul><li>Leads, mentors, and coaches Technology Delivery colleagues and teams, fostering a culture of excellence, continuous professional growth, and knowledge sharing within the Technology Delivery community&nbsp;</li><li>Collaborates with senior leadership to develop and implement talent acquisition and retention strategies, ensuring the organization attracts and retains talent within Technology Delivery&nbsp;</li><li>Directs the strategic planning, coordination, and execution of high-impact technology-focused projects, ensuring alignment with organizational objectives and project goals&nbsp;</li><li>Optimizes resource allocation, ensuring optimal utilization across multiple high-complexity projects and balancing workload among senior team of colleagues&nbsp;</li><li>Orchestrates Agile Release Trains (ARTs), coordinating with product owners, agile champions, and development teams to ensure timely and quality delivery of complex project milestones&nbsp;</li><li>Leads Program Increment (PI) Planning meetings with executive leadership, product management, and delivery teams to ensure alignment with business objectives&nbsp;</li><li>Directs the mitigation of impediments, manages risks, dependencies, and resourcing needs to ensure smooth Agile Release Train (ART) execution&nbsp;</li><li>Facilitates and promotes Inspect &amp; Adapt sessions and other retrospective meetings to promote a culture of continuous learning and improvement within the team&nbsp;</li><li>Simplifies technically complex concepts to bring together a larger audience across engineering teams and non-technical stakeholders to grow and develop a team of future Technical Program Management (TPM) leaders&nbsp;</li><li>Directs the evaluation, assessment, and mitigation of project risks by developing comprehensive risk management plans, conducting regular risk assessments, and implementing mitigation strategies&nbsp;</li><li>Oversees and analyzes project progress and performance, utilizing advanced project management tools and techniques to track key metrics, identify issues, and implement corrective actions as needed&nbsp;</li><li>Enhances communication and provides key inputs among stakeholders, including project sponsors, senior management, and external partners, to ensure alignment, transparency, and effective information flow&nbsp;</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives&nbsp;</li></ul>Education and Knowledge:<ul><li>Bachelor's degree in Business Administration, Business Management, Computer Science, Information Technology, Engineering, and/or comparable experience; advanced degree preferred&nbsp;</li><li>Knowledge of software development lifecycle (SDLC) methodologies and practices&nbsp;</li><li>Proficiency in Project Management&nbsp;</li><li>Proficiency in Technology Delivery&nbsp;</li><li>Proficiency within Agile management tools such as Jira, Rally, or similar platforms&nbsp;</li></ul>Work Experience:<ul><li>Proven success in project management, delivery management, or a related job within the technology sector&nbsp;</li><li>Proven success in leading and managing technology delivery teams, providing leadership and mentorship&nbsp;</li><li>Proven success in working in an Agile/Scrum environment&nbsp;</li><li>Proven success in application design, software development, and automated testing&nbsp;</li><li>Experience in distributed (multi-tiered) systems, algorithms, and relational databases&nbsp;</li><li>Proven success in Agile software development methodologies and practices such as Scrum/Kanban, iterations, user stories&nbsp;</li><li>Experience in automation testing and documentation (i.e., automated, functional, and performance)&nbsp;</li><li>Experience with Application Programming Interface (APIs), RESTful services, and middleware platforms&nbsp;</li></ul>People Leadership:Talent Development<ul><li>History of mentoring and coaching top performers, while also elevating mid-level contributors.&nbsp;</li><li>Creates clear growth paths, offering stretch assignments and opportunities for leadership.&nbsp;</li><li>Recognized for building “bench strength” by preparing the next generation of leaders.&nbsp;</li></ul>High-Performance Culture:<ul><li>Establishes psychological safety so teams feel empowered to innovate and take risks.&nbsp;</li><li>Sets clear expectations and accountability, balancing autonomy with measurable outcomes.&nbsp;</li><li>Recognizes and rewards contributions consistently, ensuring top performers stay engaged.&nbsp;</li></ul>Change Resilience:<ul><li>Guides teams through operational or organizational change with empathy and transparency.&nbsp;</li><li>Anticipates resistance and addresses it proactively, ensuring transitions feel supported, not forced.&nbsp;</li><li>Keeps morale high during periods of uncertainty by communicating the “why” behind change.&nbsp;</li></ul>Conflict &amp; Collaboration Management:<ul><li>Proven ability to navigate conflicts between technology, product, and operations priorities.&nbsp;</li><li>Brings diverse stakeholders together to make balanced decisions.&nbsp;</li><li>Skilled at turning competing interests into shared ownership and aligned outcomes.&nbsp;</li></ul>Inclusive &amp; Adaptive Leadership:<ul><li>Creates a culture where diverse voices are heard and valued.&nbsp;</li><li>Adapts leadership style to fit different personalities, cultures, and levels of experience.&nbsp;</li><li>Builds trust across globally distributed or cross-functional teams.&nbsp;</li></ul>Licenses &amp; Certifications:<ul><li>Certification in SPC (SAFe Program Consultant), SA (SAFe Agilist), PMI-ACP (Agile Certified Practitioner), or PMP (Project Management Professional) is a plus&nbsp;</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

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