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Initial Posting Date: 09/26/2025Application Deadline:11/07/2025Agency:Oregon Health AuthoritySalary Range:$10,311 - $15,964Position Type:EmployeePosition Title:Chief Nursing Officer-Oregon State HospitalJob Description:Chief Nursing Officer-Oregon State HospitalWe have an exciting opportunity for an experienced, dynamic Chief Nursing Officer to join our leadership team!Oregon State Hospital, a Joint Commission and CMS certified public psychiatric hospital, provides psychiatric evaluation, diagnosis and treatment for mentally and emotionally ill adult and geriatric populations committed by the Oregon courts as part of the state mental health system. The Oregon State Hospital is the largest division of Oregon Health Authority with approximately 3,000 positions across the hospital, 1,300 of which are in Nursing across two campuses, one in Salem and the other in Junction City.&nbsp;The Chief Nursing Officer (CNO) embeds the OSH mission, vision, and values of the organization into their work decisions and models productive and professional behaviors.OSH Vision: We are a psychiatric hospital that inspires hope, promotes safety, and supports recovery for all.OSH Mission: to provide therapeutic, evidence-based, patient-centered treatment focusing on recovery and community reintegration, all in a safe environment.OSH Values<ul><li>Humanity</li><li>Equity</li><li>Wellness</li><li>Partnership</li><li>Transparency</li><li>Performance Excellence</li></ul>Position OverviewThe Chief Nursing Officer (CNO) provides executive direction, and leadership in the development of strategies to provide direct patient care and continuously improve care quality.&nbsp; As a member of the senior leadership team, the CNO is a key participant in strategic planning, program development and evaluation, regulatory compliance activities, and establishment of policies/procedures to guide workplace practices. The CNO is directly accountable for the 24/7/365 delivery of Nursing Services &nbsp;across both campuses of Oregon State Hospital.The CNO will engage with inter-disciplinary teams to understand the systems and processes that support patient flow from admission through discharge, with intentional focus on safety, recovery, and compliance.&nbsp;Leadership<ul><li>Maintain responsibility, accountability and authority for ensuring adherence to professional standards of practice and care in areas of responsibility, establishing policies and procedures to guide practice, measuring and evaluating outcomes and working in collaboration with other disciplines to plan, implement and ensure the delivery of cost effective, therapeutic services.</li><li>Ensure necessary regulatory agency compliance, quality accreditations and adherence to applicable state and federal laws, administrative guidelines and professional standards of practice including, but not limited to, OSBN Nurse Practice Act, American Nursing Association, ANCC certifications, Accrediting/Licensing agencies (CMS, the Joint Commission) ANA Psychiatric Nursing Standards.</li><li>Provide both nursing executive leadership and organizational administration oversight of nursing department operations to ensure the delivery of high-quality care and services to patients in a safe and secure environment.&nbsp;</li><li>In coordination with OSH Training and Education, provide direction for hospital-based and/or contracted staff, education, development and training programs, including those which qualify students for licensure or certification as a qualified healthcare provider.</li><li>Participate as an active member of the hospital's governing body, quality, nurse and clinical executive councils, as well as patient safety, care of patients and ethics committees.</li></ul>Fiscal Management<ul><li>Develop, review and present budgetary reports relative to areas of responsibility.&nbsp;</li><li>Monitors expenditures from the current biennium approved budget and consults with the hospital CFO regarding expenditure needs outside the budget.&nbsp;</li><li>Oversee nursing resource allocation and capacity management through staffing plans and coordination with the OSH Nurse staffing committee.</li><li>Create protocols for the delivery of safe and efficient use of staff to provide direct care.&nbsp;</li></ul>Personnel Administration<ul><li>Actively participate in recruiting, interviewing, selecting and orienting personnel for key nursing and clinical support department management positions.</li><li>Provide ongoing, consistent performance feedback with direct reports, completing goal setting, performance and position description reviews.</li></ul>Cultural Responsiveness<ul><li>Demonstrate recognition of the value of individual and cultural difference; create a work environment that is respectful and accepting of diversity where talents, abilities and experiences are valued and leveraged.</li><li>Assures that service delivery is provided in a culturally and linguistically responsive manner.</li><li>Pursue personal and professional growth through education and training and participation in relevant professional organizations; pursue education and training related to the impact of systemic racism, elimination of health inequities, and development of diverse and inclusive work environments.</li></ul>Work EnvironmentThis position’s daily work is performed within a psychiatric hospital environment in the presence of people experiencing or living with mental illness whose behavior may be unpredictable and may act out verbally or physically. The nature of this work will require that you be able to flex hours s when necessary to complete time sensitive projects or ensure the safe and efficient operation of our 24/7/365 operation, traveling from Salem to Junction City on a weekly/bi-weekly basis.Oregon State Hospital-Who We AreFor a full review of the position description, Chief Nursing OfficerIf this opportunity aligns with your strengths, background, and commitment to fostering inclusivity, we encourage you to apply! At the Oregon Health Authority (OHA), we value diversity and encourage applicants from all backgrounds and experiences to help us build a stronger, more equitable future for all.Minimum QualificationsSeven years of management experience; OR four years of management experience and a bachelor's degree in a related field (Nursing, Public Health)Licensure in Oregon as a Registered Nurse is mandatory for the Chief Nursing Officer role.Desired Attributes<ul><li>Master’s degree in nursing or related field (MPH, MHA, MBA, etc.) is requested for this role.</li><li>Thorough and complete understanding of regulatory and accreditation requirements such as those from Centers of Medicare and Medicaid Services (CMS), The Joint Commission (TJC), and&nbsp; licensing boards.</li><li>Knowledge of the principles of organizational development and change management.</li><li>Knowledge of healthcare quality essentials.</li><li>Demonstrated ability to articulate expectations and set care delivery goals in coordination with system initiatives.</li><li>Demonstrated ability to set standards for clinical resource management to meet safety, service and quality goals to assure consistent application across the hospital/organization.</li><li>Highly developed communication skills used for effective consumption of information across a large organization, removal of barriers to creating efficiencies, cross functional alignment, clarity and expectations around shared goals.</li></ul>How to Apply:At the time of application, ensure the work history in your applicant profile is up to date, and attach a current copy of your resume and cover letter. Please include in your application (1) a cover letter (2 pages maximum) addressing how you meet the minimum qualifications and desired attributes and preferences as appropriate and (2) a resume detailing your lived, learned and professional experience.&nbsp;&nbsp;*Failure to provide a resume or cover letter will disqualify you from consideration.<ul><li>External Candidates: Visit the State of Oregon job opportunities webpage to submit your application. Be sure to follow all application submission requirements.&nbsp;</li><li>Internal Candidates: Current State of Oregon employees must apply through the employee Workday login. Be sure to follow all application submission requirements.&nbsp;</li><li>If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact: Melissa M. Perez at (503) 949-3078 or <a href="mailto:melissa.m.perez@oha.oregon.gov" target="_blank">melissa.m.perez@oha.oregon.gov</a></li></ul>After You Apply:<ul><li>Before the job announcement closes, log in to your Workday account to check for pending tasks under “My Applications” and complete them.&nbsp;</li><li>Remember to check your email (including your junk folder) and Workday inbox for updates on your application.&nbsp;</li><li>We value our veterans! To ensure the security of your information, kindly follow the instructions for how to submit your Veteran documents for preference found here. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.&nbsp;&nbsp;</li></ul>Hiring Timeline (subject to change):<ul><li>Application collection period 9/26/25 through 11/7/25</li><li>First candidate reviews 11/10/25</li><li>Candidate scoring 11/17/25</li><li>Interviews mid-December</li></ul>Reminders:<ul><li>Your candidate profile and application materials are great opportunities to showcase your interest in the position and highlight your skills and experience. Submissions will be screened for consistency and communication skills, including attention to detail, spelling, and grammar. For more tips and guidance, check out What you need to know to get the job!&nbsp;</li><li>This announcement is for one, full-time permanent, Chief Nursing Officer- Nursing Administrator 2 classification SR40 and is represented by a Union. position based in Salem, Oregon.&nbsp;</li><li>This is a on-site. Please check SECTION 4. WORKING CONDITIONS, of the position description linked above to review more details regarding the details surrounding the working conditions.&nbsp;&nbsp;</li><li>Please download and save a copy of this job announcement and linked position description, as it is not available after the application deadline. </li><li>This is an open competitive opportunity, so anyone interested is welcome to apply. We encourage you to review and follow the instructions for applying carefully. &nbsp;</li><li>If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact Melissa Perez, SPHR at (503) 949-3078 <a href="mailto:melissa.m.perez@oha.oregon.gov" target="_blank">melissa.m.perez@oha.oregon.gov</a></li></ul>Benefits of Joining Our TeamWe offer a workplace that balances productivity with enjoyment; promotes an atmosphere of respect, dedication, and purpose. You will collaborate with a team of smart, experienced and dedicated people with whom you will work and learn. If you are motivated to do something meaningful that changes lives, the Oregon Health Authority is the place for you. We also offer a competitive benefits package including:&nbsp;<ul><li>Excellent medical, vision, and dental benefits package for the employee and qualified family members with a very low monthly out-of-pocket cost.&nbsp;</li><li>Optional life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.&nbsp;</li><li>Employee benefits include 11 paid holidays, 3 personal business days,&nbsp; hours of monthly sick leave, and vacation accrual starting at&nbsp; hours per month.&nbsp;</li><li>Possible eligibility for the Public Service Loan Forgiveness Program.&nbsp;</li><li>Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).&nbsp;</li><li>Training opportunities that will help grow your career with the State of Oregon.&nbsp;</li></ul>Additional Details<ul><li>Employment is contingent upon passing a background check including a criminal records check and a driving records check if applicable that meets OHA criteria at the time of hire and throughout employment.&nbsp;</li><li>The information in your application will be used to complete an Equal Pay Analysis to determine salary placement upon hire. Visit the Department of Administrative Services Equal Pay Analysis Webpage for more information.&nbsp;&nbsp;</li><li>The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Review the Classification and Compensation page for more details on the classification.&nbsp;</li><li>Agency does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. OHA will use E-Verify to confirm that you are authorized to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards.&nbsp;</li></ul>Helpful Links &amp; ResourcesHow to Set Job Alerts | Workday Applicant FAQ | Oregon Health Authority | Facebook | Instagram | LinkedIn | Veterans Resources&nbsp;&nbsp;The Oregon Health Authority is an affirmative action and equal opportunity employer, committed to fair employment practices and pay equity for all employees. We do not discriminate based on any protected class—including race, sex, veteran status, disability, age, color, religion, national origin, marital status, or sexual orientation—and we do not screen applicants based on current or past compensation. Salary is determined through a fair review of your education, experience, and training as it relates to the position.&nbsp;OHA strives to be an anti-racist organization working to eliminate health inequities in Oregon by 2030.

Oregon Health Authority

Chief Nursing Officer-Oregon State Hospital

Initial Posting Date: 09/26/2025Application Deadline:10/10/2025Agency:Oregon Health AuthoritySalary Range:$5,638 - $8,525Position Type:EmployeePosition Title:[ITSM Automation Specialist (Information Systems Specialist 5]Job Description:Opportunity Awaits, Apply Today!&nbsp; - [ITSM Automation Specialist/Information Systems Specialist 5]We are seeking a highly skilled ITSM Automation Specialist to design, implement, and maintain automated workflows within our IT Service Management (ITSM) platform, with a strong focus on service catalog products. This role will partner with business users, service owners, and technical teams to ensure our service catalog delivers intuitive, efficient, and compliant solutions that improve end-user experience and operational efficiency. This position will use web development techniques to create value for business units by reducing the amount of manual work needed to accomplish tasks.For a full review of the position description, please&nbsp;click here. If this opportunity aligns with your strengths, background, and commitment to fostering inclusivity, we encourage you to apply! At the Oregon Health Authority (OHA), we value diversity and encourage applicants from all backgrounds and experiences to help us build a stronger, more equitable future for all.What We Are Looking ForMinimum Qualifications: These qualifications must be visible in your application for consideration.MINIMUM QUALIFICATIONS: Information Systems Specialist 5 (a) Four (4) years of information systems experience in:JavaScript, PowerShell, or other programmatic languagesCOTS-based product administration, development, and design with preference on ITSM tools Customer service and product presentation General I.T. roles and experiences OR (b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND two (2) years of information systems experience in: JavaScript, PowerShell, or other programmatic languagesCOTS-based product administration, development, and design with preference on ITSM tools Customer service and product presentation General I.T. roles and experiences. OR (c) A Bachelor's degree in Information Technology, Computer Science, or related field may substitute for all of the above.Desired Attributes: The following are skills and lived experiences that we have identified as key to success in this role at OHA. These are the attributes we are looking for in our top candidate. If you possess any of these, please let us know in your application.<ul><li>Strong ITSM Process Knowledge – Deep understanding of ITIL principles, especially service catalog, request fulfillment, and incident/change processes.</li><li>Automation Expertise – Experience designing and implementing workflow automations, integrations, and orchestration across ITSM platforms or other COTS based products.</li><li>Technical Proficiency – Skilled in scripting (e.g., JavaScript, PowerShell) and familiarity with APIs, REST, and system integrations.</li><li>Analytical &amp; Problem-Solving Skills – Capable of analyzing complex requirements and translating them into efficient, automated solutions.</li><li>Collaboration &amp; Communication – Works effectively with all parties (business users, service owners, developers, and support teams) to gather requirements and deliver solutions.</li><li>Knowledge of UX best practices to improve the navigation of developed products and increase ease of use.</li></ul>Special Requirements:&nbsp;To be hired, you must have a criminal records and driving records check that meets OHA criteria at the time of hire, and throughout employment.Application GuidanceHow to Apply: Submission Requirements - At the time of application, ensure the work history in your applicant profile is up to date and attach a current copy of your resume, cover letter, and answer all supplemental questions. <ul><li>External Candidates: Visit the State of Oregon job opportunities webpage to submit your application. Be sure to follow all application submission requirements.</li><li>Internal Candidates: Current State of Oregon employees must apply through their employee Workday login. Be sure to follow all application submission requirements.</li></ul>After You Apply:<ul><li>Before the job announcement closes, log in to your Workday account to check for pending tasks under “My Applications” and complete them.</li><li>Remember to check your email (including your junk folder) and Workday inbox for updates on your application.</li><li>We value our veterans! To ensure the security of your information, kindly follow the instructions for how to submit your Veteran documents for preference found here. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.</li></ul>Reminders:<ul><li>Your candidate profile and application materials are great opportunities to showcase your interest in the position and highlight your skills and experience. Submissions will be screened for consistency and communication skills, including attention to detail, spelling, and grammar. For more tips and guidance, check out What you need to know to get the job!</li><li>This announcement is for one full time permanent represented ITSM Automation Specialist based out of Salem, OR. &nbsp;</li><li>This position is based out of Salem, OR with fully remote work being an option. Please check SECTION 4. WORKING CONDITIONS, of the position description linked above to review more details regarding the details surrounding the working conditions.</li><li>Please download and save a copy of this job announcement and linked position description, as it is not available after the application deadline. For questions about the announcement, or if you require an alternate format to apply, please contact the Umulkher Abdullahi at: <a href="mailto:Umulkher.Abdullahi@oha.oregon.gov" target="_blank">Umulkher.Abdullahi@oha.oregon.gov</a> | 503-569-8811.</li></ul>Benefits of Joining Our TeamWe offer a workplace that balances productivity with enjoyment;&nbsp;promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate with a team of bright individuals to work with and learn from. If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority&nbsp;is the place for you. We also offer a competitive benefits package including:<ul><li>Excellent medical, vision, and dental benefits package for the employee and qualified family members with a very low monthly out-of-pocket cost.</li><li>Optional life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.</li><li>Employee benefits include 11 paid holidays, 3 personal business days, 8 hours of monthly sick leave, and vacation accrual starting at 8 hours per month.</li><li>Possible eligibility for the Public Service Loan Forgiveness Program.</li><li>Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).</li></ul><ul><li>Training opportunities that will help grow your career with the State of Oregon.</li></ul>Additional Details<ul><li>The information in your application will be used to complete an Equal Pay Analysis to determine salary placement upon hire. Visit the Department of Administrative Services Equal Pay Analysis Webpage for more information.</li><li>The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Review the Classification and Compensation page for more details on the classification.</li><li>Agency does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards.</li></ul>Helpful Links &amp; ResourcesHow to Set Job Alerts | Workday Applicant FAQ | Oregon Health Authority | Facebook | Instagram | LinkedIn | Veterans ResourcesThe Oregon Health Authority is an affirmative action and equal opportunity employer, committed to fair employment practices and pay equity for all employees. We do not discriminate based on any protected class—including race, sex, veteran status, disability, age, color, religion, national origin, marital status, or sexual orientation—and we do not screen applicants based on current or past compensation. Salary is determined through a fair review of your education, experience, and training as it relates to the position.OHA is an anti-racist organization working to eliminate health inequities and dismantle structural barriers that impact underserved communities. Join us in advancing our Strategic Plan and building a more equitable Oregon

[ITSM Automation Specialist (Information Systems Specialist 5]

<h4>At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.</h4>The Assistant Community Manager assists the Community Manager in supporting performance standards and maintaining all aspects of community operations. This individual works to develop, empower, and inspire associates toward the achievement of desired business outcomes. The Assistant Manager will be the “Manager on Duty” (MOD) in the absence of the Community Manager. The Assistant Community Manager may assist with scheduling and providing work assignments. This leader will consistently improve the sales process through guiding, coaching, and training Senior/Leasing Consultants.<h4>Essential Functions/Responsibilities</h4>Sales and Marketing<ul><li>Warmly greet prospective residents and create a personal connection while determining needs and preferences</li><li>Answer all incoming calls and handle accordingly, whether prospect call, resident issue, service request etc.</li><li>Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner</li><li>Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors</li><li>Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily</li><li>Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition</li><li>Assist in Social Media advertising as directed by the Manager</li><li>Assist in the preparation of move-ins, such as, walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager</li><li>Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents</li><li>Address and complete all other duties as assigned</li></ul>Operational Standards<ul><li>Accept rents and make deposits</li><li>Maintain accurate records in Yardi. Update all rents, deposits and application fees received by residents on a daily basis.&nbsp; Issue appropriate notices when necessary (i.e. late payment notices , eviction notices, returned check memos)</li><li>Update reports daily regarding notices to vacate, vacancy report, activity report and provide pertinent information to Community Manager</li><li>Participate in Revenue Management calls when applicable</li><li>Oversee normal duties of Concierge and Leasing Consultants (based on Manager’s request and staffing structure)</li><li>Complete all new lease and renewal paperwork, including related addendums</li><li>Complete resident communications when applicable</li><li>Attend training classes/meetings as required or recommended by management</li><li>Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily</li><li>Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates</li><li>Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations</li><li>Address and complete all other duties as assigned</li></ul>Customer Service<ul><li>Understand and support the customer experience vision for Mill Creek Residential</li><li>Communicate service guarantees and customer service standards to prospective and current residents</li><li>Take ownership to personally address and resolve customer concerns in a timely professional manner</li><li>Support new residents during move-in process. Assist with lease renewals, move-outs, and resident transfers</li><li>Contribute ideas for improving resident satisfaction to the Community Manager</li><li>Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention</li><li>Accept service requests from residents and route to service department for prompt processing Follow up to ensure the request has been completed and resident is satisfied</li><li>Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager</li><li>Embody the Mill Creek mission, values and brand promise in all that he or she does</li><li>Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto</li><li>Address and complete all other duties as assigned</li></ul><h4>Education and/or Experience</h4><ul><li>High School diploma or equivalent (GED), Bachelor’s degree preferred</li><li>2 years multi-family leasing or related property management experience or equivalent experience</li><li>Commitment to, and passionate for, providing outstanding customer service</li><li>Strong communication skills (written and verbal)</li><li>Multi Family or related property management experience, retails sales or hospitality experience</li></ul><h4>Skills/Specialized Knowledge</h4><ul><li>Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication</li><li>Exercise professional judgement to take ownership of and resolve issues and problems with residents</li><li>In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community</li><li>Continuous research of area competitors such as pricing, amenities, features etc.</li><li>Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software</li><li>Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division</li><li>Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices</li><li>Capable of travelling between two or more communities, if necessary</li><li>Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked</li></ul><h4>About the Benefits of joining the Mill Creek Team</h4><ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul>Mill Creek is an Equal Opportunity Employer<h4>Are you ready to contribute to the success of Mill Creek Residential?&nbsp; If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!</h4>

Mill Creek Residential

Lease Up Assistant Community Manager - Modera Kierland

<h4>At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.</h4>The Service Technician Level II (Service Technician – Make Ready) maintains the physical condition and appearance of the community. This position is accountable for identifying problems, completing service requests, and making repairs in order to maintain the material and aesthetic condition of the community. The Service Technician Level II works in accordance with operating and safety standards, ensuring requests and repairs are made in a reliable, timely manner. Anticipates and evaluates potential problems. This position strives to maintain the highest level of attention to the operational needs of the community.Reports to: Senior Service/Service Manager has primary oversite of the Service Technician Level II position. The Senior Service/Service Manager has the responsibility to determine the exact "day-to-day" duties of the Service Technician. Decisions will take into account the Technician's skills, experience, career goals, and how the individual best fits the working requirements of the community.<h4>Essential Functions/Responsibilities</h4><ul><li>Assist in organizing and performing general duties, preventative maintenance, and repairs consistent with Mill Creek Residential operating and safety standards&nbsp;</li><li>Thoroughly inspect vacated homes, document necessary renovations, and re-inspect completed&nbsp; &nbsp;homes for the highest quality of work and superior presentation</li><li>Routinely perform duties to restore homes to “make ready” status</li><li>Respond to problems with successful repairs: HVAC, electrical, plumbing, appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting, drywall, pools, spa and water features, and trash management systems</li><li>Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects</li><li>Respond to resident requests in a timely manner, delivering excellent customer service</li><li>Promote safe work practices among on-site team</li><li>Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations</li><li>Address and complete all other duties as assigned</li><li>Embody the Mill Creek mission, values and brand promise in all that he or she does</li></ul><h4>Education and/or Experience</h4><ul><li>High School diploma or equivalent (GED) preferred.</li><li>1-3 years’ experience performing maintenance duties</li><li>Multi-Family, single family rentals, and/or built to rent maintenance experience helpful</li><li>HVAC and CPO certification preferred</li></ul><h4>Skills/Specialized Knowledge</h4><ul><li>Capacity to read, write, and speak English, such as, the ability to read and receive and all work instructions, service requests, comprehension of required trainings, understand labels on containers, and verbally communicate with associates, residents and vendors; complete required paperwork on own.</li><li>Accurately take measurements and perform basic arithmetic</li><li>General computer skills in Microsoft Office and property management based software</li><li>Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment and safety devices</li><li>Safely use chemicals, paint, and general cleaning supplies</li><li>Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart</li></ul><h4>About the Benefits of joining the Mill Creek Team</h4><ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul>Mill Creek is an Equal Opportunity Employer<h4>Are you ready to contribute to the success of Mill Creek Residential?&nbsp; If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!</h4>

Service Technician II

<h4>At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.</h4>The Service Manager maintains the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards. This positions is responsible for leading routine work and preventative maintenance of physical features of the building(s), including, but not limited to, HVAC, electrical, plumbing, carpentry, major appliances and amenities. He or she anticipates and evaluates potential problems then proactively leads the development and execution of plans to counter challenges. The Service Manager consistently strives to maintain the highest level of attention to the operational needs of the community.Reports to: Senior/ Community Manager has primary authority and works with the Service Manager to determine the exact "day-to-day" duties. Decisions will take into account the Service Manager's skills, experience, career goals, and how the individual best fits the working requirements of the community. May oversee Service Technicians Level I, II, and III with the responsibility for scheduling work assignments and training.<h4>Essential Functions/Responsibilities</h4><ul><li>Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects. Prioritize the repair of unsafe conditions</li><li>Monitor a sufficient inventory of tools, supplies, spare parts for common issues and emergency situations</li><li>Schedule and perform routine preventive maintenance on all appropriate equipment and tools</li><li>Thoroughly inspect vacated homes, document necessary renovations, and re-inspect completed&nbsp; &nbsp;homes for the highest quality of work and superior presentation, adhering to the timetable</li><li>Respond to resident requests in a timely manner, delivering excellent customer service</li><li>&nbsp;&nbsp;&nbsp;Maintain accurate records of preventive maintenance, service requests (received and completed), expenditures, home make-ready status, jobs in progress, etc.</li><li>&nbsp;&nbsp;&nbsp;Identify all utility meter cut-offs, home and fixture cut-offs, sewer clean-outs, and prepare maps indicating same</li><li>Oversee work of internal and external vendors and maintenance service suppliers</li><li>&nbsp;&nbsp; Collaborate with the General Manager and/or Community Manager in hiring, training, daily supervision, evaluation, and counseling of the service team</li><li>&nbsp;&nbsp;&nbsp;Assist in creating schedules for Service Technicians, Housekeepers, Porters, and Groundskeepers</li><li>&nbsp;&nbsp;&nbsp;Work with the Community Manager to develop, implement, and manage programs intended to control maintenance expenses</li><li>&nbsp;&nbsp;Assist in the preparation of maintenance budgets and safety meetings. Ensure any required MSDS sheets are available to service staff before leading a meeting</li><li>Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated to associates, such as, but not limited to, company operating and safety standards. Promote safe work practices among on-site team</li><li>Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations</li><li>Address and complete all other duties as assigned</li><li>Embody the Mill Creek mission, values and brand promise in all that he or she does</li></ul>Associate Management and Development<ul><li>Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations</li><li>Empower, engage and develop associates to achieve great performance and desired business outcomes.</li><li>Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members</li><li>Manage performance of subordinates.&nbsp; Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates</li><li>Support associate development.&nbsp; Provide targeted training and growth opportunities</li><li>Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto</li><li>Partner with construction teams for acceptance walks and complete transition and handoff of home process as they are delivered on new development communities</li><li>Address and complete all other duties as assigned</li></ul><h4>Education and/or Experience</h4><ul><li><h4>High School diploma or equivalent (GED) preferred</h4></li><li>5+ years maintenance technician work or related experience</li><li>HVAC Certification required</li><li>CAMT preferred</li><li>CPO preferred</li><li>Multi-family, single family rentals, or built to rent housing experience helpful</li></ul><h4>Skills/Specialized Knowledge</h4><ul><li>Capacity to read, write, and speak English, as demonstrated by clear and concise written and verbal communication, such as, but not limited to, the ability to read service requests, understand labels on containers, and verbally communicate with associates, residents and vendors. Bi-lingual a plus.</li><li>Accurately take measurements and perform basic arithmetic</li><li>General computer skills in Microsoft Office and property management based software</li><li>Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, motors, pumps, compressors, blowers, electric and hand powered augers, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment, safety equipment, etc.</li><li>&nbsp;&nbsp;&nbsp;Frequently use measuring devices, such as, but not limited to, voltmeters, ohmmeters, testing meters, PH tests, etc.</li><li>Safely work with chemicals, paint, and general cleaning supplies</li><li>Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart</li></ul><h4>About the Benefits of joining the Mill Creek Team</h4><ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul>Mill Creek is an Equal Opportunity Employer<h4>Are you ready to contribute to the success of Mill Creek Residential?&nbsp; If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!</h4>

Service Manager-SFR

<h4>At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.</h4>The Service Manager maintains the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards. This positions is responsible for leading routine work and preventative maintenance of physical features of the building(s), including, but not limited to, HVAC, electrical, plumbing, carpentry, major appliances and amenities. He or she anticipates and evaluates potential problems then proactively leads the development and execution of plans to counter challenges. The Service Manager consistently strives to maintain the highest level of attention to the operational needs of the community.<h4>Essential Functions/Responsibilities</h4><ul><li>Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects. Prioritize the repair of unsafe conditions</li><li>Monitor a sufficient inventory of tools, supplies, spare parts for common issues and emergency situations</li><li>Schedule and perform routine preventive maintenance on all appropriate equipment and tools</li><li>Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed&nbsp; units for the highest quality of work and superior presentation, adhering to the timetable</li><li>Respond to resident requests in a timely manner, delivering excellent customer service</li><li>&nbsp;&nbsp;&nbsp;Maintain accurate records of preventive maintenance, service requests (received and completed), expenditures, apartment make-ready status, jobs in progress, etc.</li><li>&nbsp;&nbsp;&nbsp;Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer clean-outs, and prepare maps indicating same</li><li>Oversee work of internal and external vendors and maintenance service suppliers</li><li>&nbsp;&nbsp; Collaborate with the General Manager and/or Community Manager in hiring, training, daily supervision, evaluation, and counseling of the service team</li><li>&nbsp;&nbsp;&nbsp;Assist in creating schedules for Service Technicians, Housekeepers, Porters, and Groundskeepers</li><li>&nbsp;&nbsp;&nbsp;Work with the Community Manager to develop, implement, and manage programs intended to control maintenance expenses</li><li>&nbsp;&nbsp;Assist in the preparation of maintenance budgets and safety meetings. Ensure any required MSDS sheets are available to service staff before leading a meeting</li><li>Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated to associates, such as, but not limited to, company operating and safety standards. Promote safe work practices among on-site team</li><li>Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations</li><li>Address and complete all other duties as assigned</li><li>Embody the Mill Creek mission, values and brand promise in all that he or she does</li></ul>Associate Management and Development<ul><li>Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations</li><li>Empower, engage and develop associates to achieve great performance and desired business outcomes.</li><li>Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members</li><li>Manage performance of subordinates.&nbsp; Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates</li><li>Support associate development.&nbsp; Provide targeted training and growth opportunities</li><li>Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto</li><li>Address and complete all other duties as assigned</li></ul><h4>Education and/or Experience</h4><ul><li>High School diploma or equivalent (GED) preferred</li><li>5+ years maintenance technician work or related experience</li><li>HVAC Certification required</li><li>CAMT preferred</li><li>CPO preferred</li><li>Multi-family housing experience helpful</li></ul><h4>Skills/Specialized Knowledge</h4><ul><li>Capacity to read, write, and speak English, as demonstrated by clear and concise written and verbal communication, such as, but not limited to, the ability to read service requests, understand labels on containers, and verbally communicate with associates, residents and vendors. Bi-lingual a plus.</li><li>Accurately take measurements and perform basic arithmetic</li><li>General computer skills in Microsoft Office and property management based software</li><li>Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, motors, pumps, compressors, blowers, electric and hand powered augers, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment, safety equipment, etc.</li><li>&nbsp;&nbsp;&nbsp;Frequently use measuring devices, such as, but not limited to, voltmeters, ohmmeters, testing meters, PH tests, etc.</li><li>Safely work with chemicals, paint, and general cleaning supplies</li><li>Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart</li></ul>Compensation: $33-35/ hour<h4>About the Benefits of joining the Mill Creek Team</h4><ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul>Mill Creek is an Equal Opportunity Employer<h4>Are you ready to contribute to the success of Mill Creek Residential?&nbsp; If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!</h4>

Service Manager

Credit and Collection Specialist Company Profile&nbsp;78 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Access aerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity.&nbsp;At JCB, we stand behind our products – and our name. Position Purpose Direct reporting to Credit and Collection Supervisor, this position is responsible to oversee and manage credit and collection of JCB Inc. Major Tasks, Responsibilities &amp; Key Accountabilities <ul><li>Perform high volume Accounts Receivable and Collection duties.&nbsp;</li><li>&nbsp;Liaison with outside financing sources </li><li>&nbsp;Ability to review accounts when needed, Credit approve parts and machines for shipping. • Customer Service - Customer requests daily by phone, fax &amp; email, reprinting invoices, credits &amp; statements. </li><li>Perform Account Reconciliations&nbsp;</li><li>&nbsp;Printing/mailing Parts Invoices/Manufacturer Certificates of Origin </li><li>&nbsp;Cash Postings - Daily Deposits if needed. </li><li>&nbsp;Filing (Scanning and Filing of invoices/credits) • Sundry Billings – Misc. invoices and credits </li><li>&nbsp;Research and solve any customer account discrepancies. </li></ul>Minimum Qualifications&nbsp;<ul><li>&nbsp;A bachelor’s degree in business or related field </li><li>&nbsp;5+ years of experience in credit and collections. </li></ul>Knowledge, Skills, Abilities &amp; Competencies&nbsp;<ul><li>&nbsp;Problem-solving skills </li><li>&nbsp;Critical thinking&nbsp;</li><li>&nbsp;Proficient in Microsoft Office software and ERP Purchasing system (preferably SAP) </li><li>&nbsp;Comfortable in an in-person office environment </li><li>&nbsp;Must be customer service oriented, flexible, and have a high energy level. </li><li>&nbsp;Must have excellent follow-through skills. </li><li>&nbsp;Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings. </li><li>&nbsp;Desire and proven ability to learn and grow. </li></ul>Job Conditions <ul><li>&nbsp;Both office environment and occasionally manufacturing/factory environment </li><li>&nbsp;Subject to noise and temperature changes </li></ul>Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: <ul><li>&nbsp;Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. </li><li>&nbsp;The employee is occasionally required to stand and walk.&nbsp;</li><li>&nbsp;The employee must frequently lift and/or move up to 10 pounds. </li><li>&nbsp;Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. </li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED. JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at&nbsp;<a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>. Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.JobFamilyAdministration/SupportPayTypeSalary

Credit and Collections Specialist

<h4>Material Planner</h4><h4>Company Profile</h4>75 years and countless innovations later, JCB has grown to become one of the largest heavy equipment manufacturers in the world providing a wide range of products across the construction, agricultural, compaction, industrial and waste &amp; recycling industries and our people, JCB people, are at the heart of our business.&nbsp; We answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity.&nbsp; At JCB, we stand behind our products – and our name.&nbsp;Position SummaryThis position is responsible for planning and regulating machine parts and current inventory level.&nbsp; This role ensures that each day's scheduled run of parts occurs without incident.&nbsp; The individual is responsible for assisting Production Control management and Manufacturing management to achieve its daily targets by keeping up with demand, forecasting needs, and managing/building strong relationships with JCB North America’s suppliers and vendors.Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Plan individual part parameters to meet corporate goals of inventory levels</li><li>Manage and coordinate a large number of supplier and vendors </li><li>Manage and coordinate a large volume of parts on a daily basis</li><li>Monitor supplier performance for timely shipping and parts supply</li><li>Liaise with other areas to ensure resolution of any known supplier/material issues</li><li>Expedite parts as required due to inventory loss or discrepancy, quality rejects, misusage, etc.</li><li>Coordinate and follow up of purchase orders </li><li>Monitor delivery schedules and review orders </li><li>Monitor production rates and raw material prices, contacting vendors and checking inventories.</li><li>Manages inventory levels, schedules and availability of selected item, either manufactured or purchased, to meet production schedules. </li><li>Analyze and resolve scheduling issues that would cause production delays.</li><li>Collaborate with manufacturing personnel, the purchasing department and supervisors on material status and production planning issues. </li><li>Keeps up with demand, forecasts needs to ensure JCB is able to meet set deadlines and goals</li><li>Determine and decide how much inventory should be kept on hand to limit overstock issues in the production area</li><li>Conduct periodic checks of inventory</li></ul>Minimum Qualifications<ul><li>High school diploma</li><li>2+ years of experience in inventory control, planning or expediting for a manufacturing facility</li><li>Must pass any drug screens, background checks and any pre-employments tests as applicable.</li></ul>Preferred Qualifications<ul><li>Bachelor’s degree in business or related field</li><li>3 years of experience in inventory control, planning or expediting for a manufacturing environment</li></ul>Knowledge, Skills, Abilities &amp; Competencies<ul><li>Proficiency with Microsoft Word, Excel, PowerPoint and SAP</li><li>Effective verbal and written communication skills</li><li>Take direction well and work with minimal supervision</li><li>Good analytical skills </li><li>Strong problem solving abilities</li><li>Excellent customer relation skills</li><li>Ability to monitor and control the delivery of production parts through out the supply chain for 40 to 60 suppliers representing 1200 part numbers</li><li>React proactively to parts shortages in order to ensure uninterrupted production of machines to customers</li></ul>Job Conditions:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <ul><li>Both office environment and occasionally manufacturing/factory environment</li><li>Subject to noise and temperature changes</li></ul>Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. </li><li>The employee is occasionally required to stand and walk. </li><li>The employee must frequently lift and/or move up to 10 pounds. </li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.JobFamilySupply ChainPayTypeSalary

Material Planner

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Business Data Analyst role will be responsible for providing analytical support in the delivery of breakthrough innovation and transformational initiatives for the MIS &amp; Analytics organization. The key focus of this role is to leverage data to improve the economics and efficiency of the Travel and Lifestyle Services operational inbound contact center processes and digital servicing channels.Find your place in MIS and Analytics on #TeamAmex.Responsibilities but not limited to:&nbsp;<ul><li>Query and analyze large sets of data to draw conclusions and make recommendations to the business using statistical models and data mining techniques combined with business and operational knowledge.</li><li>Conducting various analyses and providing thought leadership to identify new ideas that lead to improved efficiency and customer experience in our Inbound Contact Center.</li><li>Support the business with the identification of process improvements opportunities, feasibility studies, demand management efforts, and defect eliminations for the purposes of generating cost-savings and improving customer satisfaction.</li><li>Work closely with Operations leaders and Project Managers to further develop existing ideas, prioritize them, and implement them.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s Degree in Analytics, Industrial Engineering, Process Improvement or Computer Science related is required.</li><li>Query performance tuning skills using SQL.</li><li>Experience in using advanced data analytics tools to perform analysis and uncover the insights.</li><li>A creative and innovative professional with strong analytical background.</li><li>Self-starter and naturally curious about finding transformational and customer experience improvement opportunities.</li><li>Critical skills include proficiency with analytical and process improvement tools and techniques, strategic thought leadership and execution skills, strong negotiation skills and data mining skills to generate rich insights.</li><li>Excellent written/verbal communication skills and the ability to thrive in a dynamic and fast-paced environment are required.</li><li>Ability to create professional presentations that are simple, easy to follow and powerful enough to influence stakeholders on business decisions.</li></ul>Preferred Qualifications:<ul><li>At least 2-3 years of working experience in Analytics or Process Improvement.</li><li>Industry Experience as Project/Data Analyst with a track record of pulling, manipulating, processing, and developing meaningful insights from large datasets.</li><li>Proficiency in Tableau or PowerBI.</li><li>Understanding or experience with Data Mining and Machine Learning Algorithms.</li><li>Experience with using Big Data Technology including Hadoop and Hive.</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

American Express

Analyst-Business Systems

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let’s lead the way together.Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes. The US Small Business segment is the largest GCS customer segment with tremendous growth momentum in our Card Lending strategies, which continues to be a key area of investment and focus for our company. Card Lending offers our card members more cashflow flexibility, helping us achieve the enterprise goal of winning our customer’s share of wallet.The GCS Small Business Marketing team strives to provide our customers with the world’s best customer experience every day to ensure that we are essential partners to our clients and win the full share of their business. Our team focuses on delivering customer-centric treatments to expand and deepen our relationship with existing Small Business Card Members. Job Description:As an Analyst on the Digital Customer Growth Marketing team, you will lead and support strategic projects for revenue critical programs and maintain ongoing product channel management. As a member of the DCGM team, you’ll have the opportunity to structure how we engage with our Small Business customers through their primary digital customer portal “My Card Account – MYCA.” You’ll help develop and implement the go-to-market strategy for the content that these Small Business customers are served within the MYCA channel, with an eye towards driving acquisitions and revenue for the business. We are focused on fueling Small Business Customer growth by offering more timely, relevant, and personalized content. The individual in this role will help in our ability to further scale these initiatives. Key Responsibilities: <ul><li>Collaborate closely with Product, Compliance, Tech, and other key go-to-market partners to deliver projects while remaining compliant, scale existing treatments, and understand key drivers of results.</li><li>Lead creative development with external creative agency and collaborate with cross-functional partners and colleagues across the enterprise to flawlessly execute campaigns for the MYCA digital channel</li><li>Accelerate our execution practices with an eye towards process improvement</li><li>Manage a comprehensive test &amp; Learn agenda by developing tests, creating implementation strategies, and organizing/tracking results</li><li>Continually optimize your programs to drive acquisition results; forecast and develop key product insights to enable decision-making</li><li>Leverage data and customer insights to drive channel effectiveness and improve marketing treatments</li><li>Analyze monthly acquisition results for your programs, sharing out reports and key drivers with cross-functional team members and leadership</li></ul>Minimum Qualifications: <ul><li>Bachelor’s degree with an interest in marketing</li><li>1 – 3 years of professional experience (marketing experience preferred)</li><li>Exceptional project management: A master in campaign execution with the ability to influence partners.</li><li>Robust analytical skills: Has the ability to draw insights and drive strategy; proficient in Excel and PowerPoint</li><li>Strong attention to detail and organizational capabilities</li><li>Ability to multi-task, operate autonomously, prioritize effectively, and meet aggressive deadlines</li><li>Creative thinker with a strong customer focus who is comfortable with ambiguity and evolving strategies in an ever-changing environment</li><li>Excellent analytic and communication skills</li><li>Ability to collaborate and influence across teams</li><li>Sense of humor and passion for continued learning</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

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