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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment and a continued area of investment and focus. The Small Business Marketing Team is responsible for acquisition and customer engagement marketing for all Small Business Charge, Proprietary Lending and Co-Brand cards and Small Business Banking Products. &nbsp;&nbsp;The Senior Analyst, Small Business Product Engagement Marketing plays a pivotal role in deepening relationships with Small Business Card Members by driving data-led, personalized marketing across digital channels and experiences like newsletters, Amex.com, and the Amex Mobile App. Sitting within the Customer Engagement Marketing team, this role combines analytical rigor with strategic creativity to help customers understand and maximize the value of their Membership benefits. The analyst partners closely with Product, Analytics, Technology, Operations, External Agencies, and Go-to-Market Strategy teams to design, execute, and measure benefit marketing campaigns that enhance engagement, satisfaction, and loyalty.We’re looking for a strong marketing leader who brings a customer-first mindset and a passion for leveraging data, insights, and AI-driven personalization to optimize communications and elevate the customer experience. Success in the role requires strong analytical and storytelling skills, ideation, cross-functional collaboration, and the ability to navigate a complex, matrixed organization. The ideal candidate is a strategic problem-solver, capable of balancing creativity with performance measurement, and committed to continuous learning and innovation in the evolving landscape of digital and loyalty marketing.Key Responsibilities:<ul><li>&nbsp; Lead end-to-end digital marketing execution — from strategic planning and content mapping to cross-functional coordination, ensuring flawless and timely delivery across digital channels. </li><li>&nbsp; Drive innovation through testing and optimization, owning a robust Test &amp; Learn agenda that uncovers insights and powers smarter engagement strategies across the Small Business portfolio.</li></ul><ul><li>&nbsp;Champion personalization and data-driven marketing, partnering with data and technology teams to develop next-generation “data-as-content” approaches that deepen customer relevance and loyalty.</li></ul><ul><li>&nbsp;Collaborate cross-functionally with Marketing, Product, Analytics, and external agency partners to design and launch initiatives that elevate the Small Business customer experience.</li></ul><ul><li>&nbsp;Oversee &amp; evolve measurement: own program KPIs, analyze post-launch results, and translate insights into actionable recommendations that continuously enhance performance and impact.</li></ul><ul><li>&nbsp;Shape the future of engagement marketing, contributing strategic ideas and executional excellence that influence broader marketing strategy and drive meaningful customer behaviors.</li></ul>Required Skills:<ul><li>&nbsp;3+ years of experience in digital marketing, with a proven ability to design, execute, and optimize campaigns that drive measurable engagement and business growth.</li></ul><ul><li>&nbsp; Analytical and insights-driven marketer who can translate complex customer data into clear trends, strategic insights, and actionable recommendations.</li></ul><ul><li>&nbsp;Strategic problem-solver with the agility to navigate ambiguity, resolve challenges, and deliver solutions that balance speed, quality, and impact.</li></ul><ul><li>&nbsp;Exceptional stakeholder manager skilled at influencing across functions, prioritizing effectively, and aligning diverse teams around shared goals.</li></ul><ul><li>&nbsp; Customer-first mindset with an understanding of loyalty and engagement dynamics — from benefits and rewards to long-term relationship drivers.</li></ul><ul><li>&nbsp;Creative and adaptable leader, who thrives in fast-moving environments, combining structured thinking with innovation to overcome obstacles.</li></ul><ul><li>&nbsp; Outstanding communicator and storyteller, able to inspire confidence among senior stakeholders and connect insights to broader marketing strategy.</li></ul><ul><li>&nbsp;Consistent curiosity, initiative, and leadership potential — proactively expanding the scope, impact, and influence of the role.</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>&nbsp;Competitive base salaries&nbsp;</li><li>&nbsp;Bonus incentives&nbsp;</li><li>&nbsp;6% Company Match on retirement savings plan&nbsp;</li><li>&nbsp;Free financial coaching and financial well-being support&nbsp;</li><li>&nbsp;Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>&nbsp;Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>&nbsp;20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>&nbsp;Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>&nbsp;Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>&nbsp;Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Analyst - Small Business Card Loyalty Marketing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the RoleThe Executive Assistant provides administrative and operational support to four Vice Presidents with the Internal Audit Group (IAG). This role requires exception organizational skills and attention to detail. The ideal candidate is proactive, resourceful, and able to manage competing priorities in a fast-paced environment.Key Responsibilities<ul><li>Calendar management across multiple parties</li><li>Coordination of business travel arrangements</li><li>Timely and accurate preparation, review, and submission of expense reports</li><li>Fluency in expense systems, such as ARIBA and Concur</li><li>Payroll/Timekeeping</li><li>Preparation for meetings with senior executives (e.g. documents, PowerPoints, video conferencing, in-person meetings, and other logistics)</li><li>Managing phone inquiries/messages</li><li>Coordination of office supply management</li><li>Support special ad-hoc projects and initiatives as assigned</li><li>Assist in ordering of computers, equipment, supplies, for new hire onboarding</li></ul>Minimum Qualifications<ul><li>3+ years’ experience in providing administrative support</li><li>Ability to work well in a dynamic and fast-paced organization and manage multiple tasks and priorities</li><li>&nbsp;Excellent written and verbal communication skills</li><li>Ability to work effectively on a team, sometimes under pressure with accuracy, attention to detail, professionalism, and timely, direct follow-up</li><li>&nbsp;Strong sense of integrity and ability to handle sensitive issues and maintain confidentiality</li><li>&nbsp;Ability to proactively identify and resolve issues</li><li>&nbsp;Ability to work with all levels of management, associates, and external business contacts</li><li>&nbsp;Strong computer skills, including Microsoft Outlook, Webex, MS Office Suite (Word, Excel, PowerPoint)</li><li>Bachelor's Degree</li></ul>Salary Range: $31.49 to $49.28 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>&nbsp;Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Executive Assistant - Internal Audit

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. As the corporate payment ecosystem rapidly evolves, we are committed to maintaining our leadership position. As such, the Corporate &amp; B2B Product Management (CBPM) organization was created to bring together all core corporate payment products under one cohesive product-line strategy. The team is focused on building best-in-class payment experience and capabilities to meet the evolving needs of our Global &amp; Large and Middle Market customers.Digital insights are transforming how our customers unlock value from their corporate program and make decisions. The Digital Insights PM team leads the strategy, vision, and roadmap for our Corporate Program digital insights assets – delivering experiences that empower our customers to manage and maximize their program.The Senior Manager, Digital Insights will:·Lead the team’s Customer Experience &amp; Engagement pillar, championing how Corporate Program customers engage and interact with our digital insights product·Identify and prioritize opportunities to enhance the customer experience, translating customer feedback and behavioral insights into strategic recommendations for product improvements·Partner cross-functionally with Marketing, Field, Servicing, Legal, and Compliance teams to design new customer engagement strategies and execute go-to-market activities for new insights journeys and experiences·Drive operational readiness for product and feature launches in partnership with Product Development, ensuring end-to-end alignment across delivery and enablement teams·Monitor product performance, customer engagement, and voice of customer insights to inform strategies that improve satisfaction, adoption, and retention·Evaluate opportunities to expand our insights capabilities to meet evolving customer needs and market dynamics&nbsp;&nbsp;Requirements/Qualifications:·Courageous thought-leader with a track record of driving thought-provoking strategic roadmaps – from vision to detailed execution·Customer-first mentality with previous experience in product management; understanding and experience with Agile methodologies a plus·Analytical curiosity and drive; resourcefulness in discovering new information to inform upkeep and enhancements to existing customer journeys·Proven ability to collaborate across commercial, marketing, and development teams to drive alignment and impact·Action-oriented, entrepreneurial spirit &amp; thrives in a fast-paced environment·Interest in emerging technologies, including AI and data-driven innovation in the commercial payments space·Excellent written and verbal communication skills, with ability to distill complex ideas and engage audiences across levels and functions&nbsp;&nbsp;·Skilled at navigating a complex partner map and influencing across teamsGlobal Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. As the corporate payment ecosystem rapidly evolves, we are committed to maintaining our leadership position. As such, the Corporate &amp; B2B Product Management (CBPM) organization was created to bring together all core corporate payment products under one cohesive product-line strategy. The team is focused on building best-in-class payment experience and capabilities to meet the evolving needs of our Global &amp; Large and Middle Market customers.Digital insights are transforming how our customers unlock value from their corporate program and make decisions. The Digital Insights PM team leads the strategy, vision, and roadmap for our Corporate Program digital insights assets – delivering experiences that empower our customers to manage and maximize their program.The Senior Manager, Digital Insights will:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead the team’s Customer Experience &amp; Engagement pillar, championing how Corporate Program customers engage and interact with our digital insights products·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify and prioritize opportunities to enhance the customer experience, translating customer feedback and behavioral insights into strategic recommendations for product improvements·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Partner cross-functionally with Marketing, Field, Servicing, Legal, and Compliance teams to design new customer engagement strategies and execute go-to-market activities for new insights journeys and experiences·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive operational readiness for product and feature launches in partnership with Product Development, ensuring end-to-end alignment across delivery and enablement teams·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor product performance, customer engagement, and voice of customer insights to inform strategies that improve satisfaction, adoption, and retention·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Evaluate opportunities to expand our insights capabilities to meet evolving customer needs and market dynamics&nbsp;&nbsp;Requirements/Qualifications:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Courageous thought-leader with a track record of driving thought-provoking strategic roadmaps – from vision to detailed execution·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Customer-first mentality with previous experience in product management; understanding and experience with Agile methodologies a plus·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Analytical curiosity and drive; resourcefulness in discovering new information to inform upkeep and enhancements to existing customer journeys·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven ability to collaborate across commercial, marketing, and development teams to drive alignment and impact·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Action-oriented, entrepreneurial spirit &amp; thrives in a fast-paced environment·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Interest in emerging technologies, including AI and data-driven innovation in the commercial payments space·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent written and verbal communication skills, with ability to distill complex ideas and engage audiences across levels and functions&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Skilled at navigating a complex partner map and influencing across teamsSalary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Senior Manager Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.<ul><li>Lead a team of professionals that provide direction on information security processes, controls, compliance, consulting, and information security risk management with a focus on data protection.</li><li>Oversee the prescription of data protection solutions that are provided to partner teams for data risk reduction.</li><li>Evaluate and identify data risk areas that require team involvement.</li><li>Establish and continue key partnerships across Enterprise Technology Services (TRIS, EA, EDO, etc.) and other engaged organizations (GCO, GPO, GRC, etc.).</li><li>Oversee the EDPP inventory for accuracy and completeness for tracking of all data protection initiatives across applications, including status and details.</li><li>Maintain and monitor risk documentation, data protection standards and policies, and exceptions management for the data security domain.</li><li>Develop plans and strategies for data security tools, processes, and programs.</li><li>Understand and respond to changes in the regulatory environment and assist other organizations in doing the same.</li><li>Make strategic recommendations to enhance information security, including processes, procedures, governance approaches, and compliance.</li><li>Manage Encryption Export as the Encryption Compliance Coordinator.</li></ul>Minimum Qualifications<ul><li>Minimum of 8 years Information Technology experience with related cybersecurity contributions.</li><li>At least 5 years of experience with data protection technologies, principles, and practices.</li><li>Extensive knowledge of data protection principles and technical solutions (encryption, tokenization, masking, hashing, etc.).</li><li>Excellent written and verbal communication for technical and business concepts.</li><li>Strong organization skills with the ability to manage competing priorities.</li><li>Proven ability to build relationships with key partner collaboration.</li></ul>Preferred Qualifications<ul><li>Previous Information Security or cybersecurity related role.</li><li>Risk assessment and risk management process experience.</li><li>Experience with established industry Information Security best practices.</li><li>Understanding of data protection laws and regulations - including in other countries.</li><li>Experience in payments industry technology and processes.</li><li>Certifications in Information Security disciplines.</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Director-Cybersecurity

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The AIM (Analytics, Investment &amp; Marketing Enablement) team – a part of GCS Marketing– is the analytical engine that enables Global Commercial business portfolio of American Express. Accelerating growth momentum, increasing profitability, and powering up our value proposition are key objectives for this organization. It is the analytical engine that powers profitable business growth through consultative and innovative solutions across GCS. The team enables GCS Marketing business by providing actionable insights to drive business strategy and growth.This Analyst role would be based in New York and would be focused on driving Sentinel Analytics for Lifestyle gaming across channel / products. The incumbent will be responsible for driving innovative analytical solutions and strategies that helps in gaming prevention thereby driving profitable offer efficiency for the commercial business. S/he will be challenged with designing and creating world class marketing analytics by leveraging machine learning and advanced methodologies.A very important focus for the role shall be quantitatively determining the value, deriving insights, and then assuring the insights are leveraged to create positive impact that cause a meaningful difference to the business.How will you make an impact in this role?Minimum Qualifications:<ul><li>Bachelor’s degree in quantitative field (e.g. Finance, Engineering, Physics, Mathematics and Economics)</li><li>Understanding of experimental test vs control and read statistical reports&nbsp;&nbsp;</li><li>Strong analytical skills: Applying analytical thinking to diagnose business needs and to establish analytical hypothesis and solutions. Drive insights and recommendations through analytical solutions</li><li>Good People Management skills and Team player: Able to collaborate with partners and team members to define key business objectives, and to align on solutions that drive actionable items</li><li>Knowledge of Hive, Python, PySpark, SQL enabling for data manipulation and statistical modeling/data-mining techniques</li></ul>Preferred Qualifications:<ul><li>Master’s degree in quantitative field (e.g. Finance, Engineering, Physics, Mathematics and Economics)</li><li>A quantitative background with experience in Analytics is preferred</li><li>Work experience in relevant Industry &amp; Domain is a plus&nbsp;</li><li>Strong knowledge of statistics preferred.</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

Analyst - Data Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?&nbsp;The Analytics, Investments and Marketing Enablement (AIM) team – a part of Global Commercial Services Marketing (GCSM) – is the analytics engine that enables the Global Commercial business. The team is responsible for driving Commercial Customer acquisitions, engagement &amp; retention by evolving our card &amp; beyond-card products, targeting customers over online and offline channels through delivering world-class Analytics, Insights and Data Products. This specific Manager role would be a part of the ‘Affiliate, Paid Media and BTC Analytics' team within AIM. The incumbent would work on a team with presence in NY and Gurgaon (India).&nbsp;Responsibilities:&nbsp;<ul><li>Creating world class analytical solutions and developing cutting edge, future-proof Identity &amp; Personalization capabilities powered by Data, Dynamic Intelligence&nbsp;</li><li>Responsible for delivering innovative targeting solutions in collaboration with stakeholders across Global Commercial Services, Enterprise Digital and Data Solutions group.</li><li>Develop effective demand generation strategies through upper funnel targeting in Paid Media leveraging Commercial audiences &amp; 2P, 3P dataAnalytics to devise targeting strategy</li><li>Develop and foster cross functional relationships with partners across American Express to ensure project prioritization and implementation&nbsp;</li></ul>Minimum Qualifications:&nbsp; <ul><li>Bachelor’s Degree in a quantitative field (e.g., Finance, Engineering, Physics, Mathematics, Computer Science or Economics)&nbsp;</li><li>2-3 years of experience with PySpark/Python/SQL/SAS&nbsp;</li><li>Strong analytical/conceptual thinking acumen to solve unstructured and complex business problems and articulate key findings to senior leaders/stakeholders to influence business decision making&nbsp;</li><li>Strong understanding of the digital eco-system as it relates to digital analytics, related tools &amp; technology like Clickstream logs, Data management platforms</li><li>An artful ability to work within cross-functional teams to connect the dots and bring new innovations to life&nbsp;</li><li>Excellent communication and interpersonal skills to win hearts &amp; minds of team members, partners&nbsp;</li></ul>Preferred Qualifications:&nbsp;<ul><li>2+ years of digital analytics experience and familiarity with paid marketing channels, digital marketing technology&nbsp;</li><li>Demonstrated ability to work independently and across a matrix organization partnering with cross-functional teams and external vendors to deliver solutions at top speed.&nbsp;</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager-Data Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) is a leader in supporting small business owners and larger companies with products and services to help them run and grow their businesses. The US Small Business and Middle Market segment (SME - Small and Medium Enterprise) is the largest GCS customer segment, with tremendous growth momentum, and continues to be a key area of investment and focus for our company.&nbsp;American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment and a continued area of investment and focus. The Small Business Marketing Team is responsible for acquisition and customer engagement marketing for all Small Business Charge, Proprietary Lending and Co-Brand cards and Small Business Banking Products. &nbsp;&nbsp;The Senior Manager of Spend Growth &amp; Diversification Marketing will be a core member of the Customer Engagement Marketing Team and tasked with driving Card Member loyalty and engagement through industry-specific marketing programs. This is a crucial role, leading a team of 2 direct reports, to ideate, launch, and run targeted loyalty offers to capture spend across relevant industries where our Card Members do business. This Senior Manager will also be responsible for developing and piloting loyalty offer strategies tailored to specific customer segments to test new ways to drive spend with new offer capabilities.Responsibilities:<ul><li>Own the end-to-end marketing strategy for industry offer campaigns that are revenue-driving across industries like construction, electronics, and advertising inclusive of offer grid development &amp; targeting as well as cross-channel marketing amplification tactics.</li><li>Set the roadmap for innovative spend offer pilots and develop new &amp; tailored ways to engage key customer segments.</li><li>Optimize offer engagement and relevancy through a test &amp; learn curriculum with Analytics.</li><li>Partner with internal teams (GMNS, Small Business Product, and Amex Offers) to align on high impact opportunities.</li><li>Partner with Risk/Analytics teams on campaign strategies, targeting/set up, and results measurement.</li><li>Prepare periodic updates for senior leadership on in-year progress and long-term aspiration.</li><li>Continually advance our strategy and performance by innovating our tactics and applying a test &amp; learn approach.</li><li>Lead 2 direct reports and coach them in their development.</li></ul>Required Qualifications:<ul><li>Experience in digital marketing, understanding of execution processes and marketing capabilities (including Amex Offers), and previous work with creative agencies required.</li><li>Strong project management skills with attention to detail and the ability to prioritize effectively.</li><li>Collaborative approach, and the ability to partner and influence effectively across band levels.</li><li>Excellent analytical skills with the ability to make informed decisions and translate insights into winning strategies.</li><li>Problem solver who can persevere through operational challenges and navigate a matrixed organization.</li><li>Passion for thinking outside the box and looking externally to find inspiration.</li><li>Desire to have fun, inspire a positive team culture, and project a growth mindset to take advantage of dynamic environment.</li></ul>Preferred Qualifications:<ul><li>5+ years of experience preferred.</li><li>Looking for a seasoned B35 with experience managing a team and diverse set of partners.</li><li>Interest in identifying new and streamlining opportunities, selling ideas into leadership, and collaborating with cross-functional teams and/or direct reports to drive results and inspire change.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager, Spend Growth & Diversification Marketing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Technology Workforce Strategy team is a center of excellence (COE) that tightly aligns with and supports the strategic objectives of the Technology organization. As our Enterprise Technology Services (ETS) organization continues to evolve, so must our talent strategy. &nbsp;Our aspiration is to be the best, most inclusive and diverse place to work in ETS, bar none. Our Workforce Strategy is to have the best talent, in the right locations, and an optimized global cost structure.&nbsp;&nbsp;The Program Manager of Tech Workforce Strategy and Planning will support and enable our internal partners, including the Senior Leadership Team (SLT) and their leadership teams by enabling systematic analyzing, forecasting, and strategic planning for their workforce.&nbsp;How will you make an impact in this role?The Program Manager of Tech Workforce Strategy and Planning will own and manage relationships with a set of senior ETS leaders and their Chief of Staff and partner with teams including ETS Portfolio and ETS Finance. This role will manage the leaders’ workforce strategy, driving a regular cadence of meetings to discuss insights and trending around items such as contractor/ colleague ratios, location growth, and progress towards Early Careers Program (our graduate hire program) global placements. The Program Manager enables this through:&nbsp;<ul><li>Deepening existing relationships with the SLT and their direct reports through effective workforce strategy management and providing a service that supports their organizational needs.&nbsp;</li></ul><ul><li>Supporting the enablement of best-in-class self-service tools to enable modelling of the workforce and automated dashboard reporting for our partners.&nbsp;</li></ul><ul><li>Partnership with teams across ETS to manage a systematic end-to-end process to analyze, forecast, and plan the workforce.&nbsp;</li></ul><ul><li>Deriving meaningful insights from internal data sources and external benchmarking.&nbsp;&nbsp;</li></ul><ul><li>Identify solutions and drive talent recommendations based on senior leader needs.&nbsp;&nbsp;</li></ul><ul><li>Collaborating effectively with partners such as Finance and our Colleague Experience Group and building key relationships to identify and manage dependencies.&nbsp;</li></ul><ul><li>Manage outcomes by managing the details – sequencing and preparing for meetings and events thoughtfully to drive outcomes efficiently.&nbsp;</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree.&nbsp;</li></ul><ul><li>Strong analytics experience is essential with the ability to draw conclusions and make inferences from the data.&nbsp;</li></ul><ul><li>Ability to utilize Industry trends and make meaningful recommendations. &nbsp;</li></ul><ul><li>Excellent communication and influencing skills required&nbsp;</li></ul><ul><li>Experience with senior stakeholder management.&nbsp;</li></ul>Preferred Qualifications:<ul><li>Experience working in either Technology or Consulting or closely partnering with Technology is a plus.&nbsp;</li></ul><ul><li>Strategic Workforce Planning experience and/or experience with people strategy or talent management interventions is preferred.&nbsp;</li></ul><ul><li>Highly organized with experience running large scale programs.&nbsp;</li></ul><ul><li>Understanding of Agile and/or Portfolio practices.&nbsp;</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager, Program Management - Technology Workforce Strategy

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?General Counsel’s Organization:Where great legal minds influence global business strategy.As a&nbsp;member of the&nbsp;Global Technology, Cybersecurity, Procurement and Real Estate Law Group&nbsp;of the General Counsel’s Organization, the Vice President &amp; Senior Counsel – Operational Resiliency and Third-Party Risk will be a subject matter expert and provide global legal support to business and legal colleagues covering two critical and growing areas of legal risk: operational resiliency and third-party risk management. This role is pivotal in shaping the strategic approach to risk management and aligning it with the company’s long-term objectives. You will have the opportunity to drive significant initiatives that contribute to the company’s growth and stability.Role &amp; Responsibilities:Collaborate with colleagues around the world on cutting edge operational resiliency and third-party risk issues.<ul><li>Develop, lead and inspire a team of legal experts, fostering a collaborative and high-performance culture. Provide strategic direction and mentorship to ensure the team’s success.</li><li>Provide legal support and strategic advice on operational resiliency, business continuity management, technology resiliency and third-party risk management to legal colleagues and business clients on a global basis.</li><li>Collaborate with senior leadership and other key stakeholders to ensure a cohesive approach to managing risks associated with third parties and business disruption.&nbsp;</li><li>Engage in readiness planning, crisis response plan development and exercise planning.</li><li>Lead legal response efforts for major enterprise operational and technology crises, including supporting response to global geopolitical events.</li><li>Support global regulatory examinations and inquiries from regulators to assist the company in demonstrating compliance with legal and regulatory requirements and supervisory expectations.</li><li>Develop and support contracting strategy to comply with global resiliency and third-party risk legal requirements.</li><li>Engage in lobbying and compliance efforts for both global operational resiliency and third-party risk management requirements, including developing relationships with government affairs colleagues, trade associations and industry groups to develop regulatory harmonization and information sharing strategies.&nbsp;</li><li>Assist in the development of American Express strategy and policies related to operational resilience and third-party risk management and advise on public disclosures around business disruption and third-party risk.</li><li>Oversee preparation and delivery of internal training on operational resilience and third-party risk management.</li><li>Build positive working relationships across the legal department, business, and enterprise resiliency, third party risk management, and technology teams, and build relationships with external industry and trade groups.</li><li>Implement and improve methods for legal knowledge management within the team and foster a collaborative team culture.</li></ul>Minimum Qualifications:<ul><li>J.D. with eligibility to practice law in New York.</li><li>8+ years of work experience involving resiliency and third-party risk management issues in a law firm and/or in-house corporate legal environment.</li><li>Demonstrated ability to lead and manage teams with a track record of inspiring and motivating others, including leading international teams.</li><li>Strong strategic thinking and decision-making skills.</li><li>Ability to align legal strategies with the company’s long-term goals. Experience in shaping and implementing strategic initiatives.</li><li>Significant experience with&nbsp;global legal requirements and guidance related to resiliency and third-party risk management, including Federal Financial Institution Examination Council (FFIEC) Business Continuity Management; federal banking agency guidance on third party risk management; Digital Operational Resilience Act (DORA); European Banking Authority Guidelines on Outsourcing Arrangements; OSFI Operational Risk Management and Resilience Guidelines; Federal Reserve SR 20-24 and 03-9 and OCC Bulletin 2003-14 Operational Resilience Guidance; National Institute of Science and Technology (NIST) and Basel Committee on Banking Supervision (BCBS) operational resilience guidance.</li></ul>Preferred Qualifications:<ul><li>Strong interest and/or experience in digital products and emerging technology</li><li>Strong analytical and problem-solving skills</li><li>Ability to communicate complex issues clearly and persuasively</li><li>Demonstrated experience effectively communicating with regulators</li><li>Demonstrated experience in gaining credibility, managing expectations, and developing strong working relationships with legal colleagues and clients</li></ul>Additional Details:<ul><li>Location:New York (200 Vesey St, New York, NY 10285)&nbsp;</li></ul>Salary Range: $219,000.00 to $338,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Visa Sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

VP & Senior Counsel, Operational Resiliency and Third-Party Risk

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Field Account Development Manager sits within a geographical territory and is responsible for the retention and continuous growth of our existing US Small &amp; Medium Enterprise key client relationships, through face-to-face interactions. This entails having overall management of a defined portfolio of key existing accounts, identifying the evolving needs of our clients, ensuring we continue to serve those needs with our array of cash flow and payment solutions, to deepen our relationship with these clients. The key measurements of success for this Manager will be portfolio level account retention and volume growth. This is a field-based role in which in person engagement with the client base through face-to-face interactions is required.Candidates must reside near one of the following territories: Louisville, KY, Lexington, KY or Cincinnati, OHJob Responsibilities:Planning (10 – 20% of time)&nbsp;<ul><li>Identify accounts that are not utilizing the full terms and benefits of their AXP commercial products and prioritize those clients, identify top client information and track opportunity development in CRM database&nbsp;&nbsp;</li></ul>Relationship management (10 – 20% of time)&nbsp;&nbsp;<ul><li>Proactively reach out to customers to uncover opportunities, treat the customer until there’s a change in customer spend in alignment with growth or retention conversations&nbsp;</li><li>Develop client specific value proposition, identify key steps (strategy and tactics) to meet short and long-term client objectives&nbsp;&nbsp;</li><li>Business travel, occasionally overnight, is required with the expectation of 50-80% of time spent in-market with clients&nbsp;</li></ul>Client solution (20 – 30% of time)&nbsp;<ul><li>Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards)&nbsp;&nbsp;</li><li>Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360)&nbsp;&nbsp;</li></ul>Negotiate and close (20 – 30% of time)&nbsp;<ul><li>Seek opportunities to up-sell and cross-sell commensurate with the needs of the client&nbsp;</li><li>Answer customer inquiries and bring in leadership, internal business partners and product specialists as appropriate to support growth opportunities and customers’ needs&nbsp;&nbsp;</li></ul>Compliance(100% of time)&nbsp;<ul><li>Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements&nbsp;</li></ul>Knowledge, Skills, Attributes, and Experience:Knowledge and Skills&nbsp;Relationship management<ul><li>Strong customer relationship building skills to follow through and motivate clients to act&nbsp;&nbsp;</li></ul>Consultative selling<ul><li>Effectively identifies client needs to configure solutions that address client requirements and deliver value&nbsp;&nbsp;</li></ul>Closing<ul><li>Overcomes objections and resistance to proposed solutions with key client decision makers&nbsp;&nbsp;</li></ul>Influence &amp; persuasion<ul><li>Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services&nbsp;&nbsp;</li></ul>Demonstrating value<ul><li>Proactively and consistently demonstrates the value of partnering with American Express&nbsp;&nbsp;</li></ul>Results focus<ul><li>Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks&nbsp;&nbsp;</li></ul>Market, industry, &amp; product knowledge<ul><li>Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation&nbsp;&nbsp;</li></ul>Attributes&nbsp;<ul><li>High learning agility&nbsp;&nbsp;</li><li>Intellectually curious&nbsp;&nbsp;</li><li>Collaborative and growth mindset&nbsp;&nbsp;</li><li>Personal accountability&nbsp;&nbsp;</li><li>Compliance focused&nbsp;&nbsp;</li></ul>Experience&nbsp;<ul><li>Bachelor's degree preferred&nbsp;&nbsp;</li><li>Excellent sales experience, 3 - 5 years minimum&nbsp;&nbsp;</li><li>Experience partnering with clients across various markets / industries&nbsp;&nbsp;</li><li>Experience in a highly-regulated industry&nbsp;</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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