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The Global Merchant &amp; Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network.The role of the Global Merchant &amp; Network Pricing (GMNP) team is to design and implement global pricing strategies that support our coverage objectives and optimize our Discount Revenue. This revenue stream is the single largest source of American Express’ revenue and Merchant Pricing strategies play a key role in driving financial performance.The Director Assistant will report directly to the Senior Vice President and serve as a key member of the GMNP Leadership team. This Director will act as the Chief of Staff supporting strategic planning, executive communications, and organizational needs for a team of 120+ colleagues based in the Americas, EMEA and APAC regions. The Director will work closely with key business partners across multiple teams within GMNS and with other staff groups such as Colleague Experience Group (CEG), Finance, and General Counsel Organization (GCO). This role is ideal for someone with the ability to establish collaborative partnerships, balance multiple projects simultaneously, while immersing themselves in the complexity of the business.Key Responsibilities<ul><li>Partner with the office of the GMNS President and act as a central point of contact for high priority business initiatives, information requests and updates</li><li>Take full responsibility of strategic projects and processes supporting the GMNP team and its priorities</li><li>Lead GMNS Pricing processes for key activities such as annual goal setting, scorecard management, development planning, talent assessments, OPEX management, and compliance requirements</li><li>Own the execution of strategies and initiatives to drive Colleague Engagement</li><li>Build internal and external organizational communications through a variety of channels including memos and announcements</li><li>Lead the development of the Global Merchant &amp; Network Pricing OPEX Plan (Investment Planning) by identifying and prioritizing investments to drive growth</li><li>Coordinate with GMNP Leadership to formulate relevant discussion topics and agendas for the bi-weekly Leadership Team meetings</li><li>Run meeting content and presentations, including updates to senior business leaders, Town Halls, and regular business partner reviews. Emphasis on crafting effective and impactful presentations to summarize complex ideas and recommendations</li><li>Attend domestic and international market visits and document the outcomes</li></ul>Required Qualifications:<ul><li>Demonstrated critical thinking and analytical skills, ideally with experience in strategic analysis, consulting, finance, and communication related roles</li><li>Outstanding project management skills and ability to lead projects autonomously with minimal direction</li><li>Recognized for great follow-through and attention to detail</li><li>Strong drive and high personal accountability to deliver results within tight timeframes; ability to prioritize effectively when faced with changing priorities</li><li>Superior written and verbal communication skills, including advanced skills in MS Office and an ability to storyboard presentations</li><li>Excellent relationship and influencing skills for dealing with a wide range of challenges and colleagues at different levels; Proven track record of navigating effectively and efficiently within American Express</li><li>Calm under pressure in a fast-paced environment</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Director Assistant - Chief of Staff

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Our Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.How will you make an impact in this role?The Senior Manager – Quality Assurance &amp; Improvement Program (QAIP) supports the execution and continuous enhancement of IAG’s Quality Assurance and Improvement Program. The role is responsible for leading QA reviews, validating audit issues, and supporting the design and delivery of QA initiatives that promote conformance with IAG policies, professional audit standards, and regulatory expectations. The Senior Manager serves as a key intermediary between QA leadership and audit teams, providing credible challenge, coaching, and analytical insight to strengthen audit execution quality and operational consistency across the department. Key Responsibilities:<ul><li>Lead QA reviews on more complex reviews and/or lead multiple simultaneous low-risk reviews, executing and managing the review end-to-end, planning projects, defining objectives and scope, and coordinating with control groups to ensure effective execution; conduct L1 reviews</li><li>Develop test steps and QA review findings</li><li>Present QA review objectives, scope, and results to senior leadership, clearly articulating gaps and their potential impact, and recommendations to improve processes</li><li>Delegate tasks to team members; guide Seniors in assessing risks, evaluating control design, and executing tests; review and provide feedback on work papers</li><li>Effectively coach, teach, mentor, and develop less experienced colleagues and co-sourced resources in geographically diverse locations across all aspects of their role, methodology, and best practices</li><li>Conduct post-review feedback discussions with team members to provide actionable feedback, support development, and recognize accomplishments</li><li>Stay up to date with evolving industry trends, external news, and regulatory changes, and incorporate findings into reviews</li><li>Manage and track team capacity, leveraging tooling</li><li>Evaluate QA results, synthesize findings across the project, and review drafted QA reports</li><li>Attend report / issue conversations with management, work with Director / Team Leader to communicate and action on next steps</li><li>Assist with preparing materials for Regulatory exams</li><li>Serve as a People Leader, providing mentorship, coaching, and career development support for direct reports</li><li>Follow-up with management to ensure management action plans are closed effectively and timely</li><li>Work with Director to contribute to the development of the annual QA Plan</li></ul>Mandatory Qualifications:&nbsp;<ul><li>6+ years of audit experience</li><li>Prior experience working at a Big Four / G-SIB</li><li>Demonstrates strong written and verbal communication skills to deliver deliverables with quality, and actionable value-add feedback to management on issues, opportunity areas, and deficiency solutions</li><li>Effectively leads a team in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, and the ability to work on competing priorities</li><li>Applies critical thinking to break-down complex problems into components, and solve using data analysis, process, risk control knowledge, and experience to drive risk-based conclusions and decisions</li><li>Applies control theory and professional auditing practices throughout the audit lifecycle</li><li>Understands regulations, regulatory risks, accounting, and financial industry best practices relevant to the business, including emerging technology and data considerations, and incorporates into the audit approach to enhance outcomes</li></ul>Preferred Qualifications:<ul><li>Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), information systems / technology, and scorecards / dashboards, etc.</li><li>Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization</li><li>Professional certification: CPA, CIA, CISA or other relevant industry certification&nbsp;</li><li>Direct experience in quality assurance reviews related to Internal Audit</li><li>Experience in auditing: Enterprise Risk Management, AML, Regulatory Compliance, Finance, Capital Planning,&nbsp; and Financial Crimes&nbsp;</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager, Internal Audit - Quality Assurance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Global Advertising and Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express products and services through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most admired brand in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective. The Global Brand Sponsorships and Experiential Marketing team sits within GABM and leads 40+ partnerships globally, delivering best-in-class ticket access, live event and digital engagement platforms across Card Member and Prospect passion points of sports, music, theater and various other cultural interests.  &nbsp;Reporting to the Vice President, US Sports, this Director role will be New-York based.&nbsp;&nbsp;&nbsp;Job Responsibilities:<ul><li>Lead multiple direct reports and a large cross functional team while spearheading the strategy, creative development and execution of sports activations, including access and benefits for Card Members, prospect engagement programs, live activation plans, offsite/digital extensions, branding, utilization of contractual media and sponsorship assets and B2B hospitality programs&nbsp;</li></ul><ul><li>Collaborate and lead robust set of internal and partners to deliver best-in-class plan, from briefing through execution and measurement&nbsp;</li></ul><ul><li>Maintain large scale budgets in partnership with Finance team and other stakeholders, ensuring close understanding of internal processes and ensuring project comes in at or under budget&nbsp;</li></ul><ul><li>Develop relationships across American Express enterprise to develop strategic sponsorship programs in support of business priorities relating to both B2B and B2C customers&nbsp;</li></ul><ul><li>Communicate regular updates and full activation plans in strategic, clear manner to team leadership&nbsp;</li></ul><ul><li>Represent American Express within the sports industry to deepen relationships, knowledge, and development to continue to be on cutting edge of customer experience&nbsp;&nbsp;</li></ul><ul><li>Travel required (~25%) to execute onsite programs&nbsp;</li></ul>Qualifications<ul><li>7+ years' work experience with focus area in sponsorship, large-scale events, and experiential marketing/partnerships&nbsp;</li></ul><ul><li>Proven track record in managing external partners, large-scale cross-functional teams and agency partners across experiential, media, content and PR&nbsp;</li></ul><ul><li>Experience in people leadership including engagement in individual development plans&nbsp;</li></ul><ul><li>Expert in navigating grey space and building a strategy from the ground up that delivers on team objectives&nbsp;</li></ul><ul><li>Ability to work under pressure with compressed timelines&nbsp;</li></ul><ul><li>Maintain balance while managing various work streams while demonstrating strong leadership and composure&nbsp;</li></ul><ul><li>Strong communication skills (written and verbal), as well as executive presence&nbsp;</li></ul><ul><li>Focus on innovation and constant appetite to know and learn more about the industry – including experiential marketing, technology, payment innovations and competitive landscape&nbsp;</li></ul><ul><li>Strong measurement and analytical skills&nbsp;</li></ul><ul><li>Bachelor’s degree required&nbsp;</li></ul><ul><li>Work location requirements: New York, NY (hybrid)&nbsp;</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Director-Marketing - Sports Partnerships

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Credit &amp; Fraud Risk Finance team delivers fact-based, decision-driven, and high-impact Net Loss Provision forecasts along with credit-risk insights and deep analytics. The team’s core objective is to enable prudent financial decisions, support credit-risk strategies, and ensure strong governance and control adherence. This role operates within a highly talented group characterized by intellectual curiosity, analytical rigor, and a commitment to excellence.The Manager for U.S. Card Net Loss Provision will play a critical role in delivering reserve and provision forecasts, as well as providing deep insights across the U.S. Consumer and Small Business portfolios. The manager will collaborate closely across Finance and Risk, partnering with key stakeholders to meet business objectives, advance strategic priorities, and strengthen team culture. This role is responsible for driving accurate, comprehensive, and reliable estimates for Net Loss Provisions for the U.S. Card portfolio. It also offers opportunities to learn and leverage advanced data tools and technologies while exploring a variety of pathways to grow and expand one’s career.The ideal candidate demonstrates strong quantitative and financial reasoning, excels in clear and compelling communication, possesses strong organizational skills, and is comfortable navigating ambiguity in a dynamic, fast-paced environment.Responsibilities:<ul><li>Leverage advanced quantitative skills to support forecasting, results analysis, and U.S. Reserves and Loss Provision.</li><li>Use statistical, econometric, and other advanced modeling techniques to develop, enhance, and validate forecasting models, including data selection, performance monitoring, and governance.</li><li>Perform corporate planning and financial planning &amp; analysis to inform key internal and external communications and strategic decisions.</li><li>Update and maintain model documentation for internal use and for external regulatory review.</li><li>Conduct sensitivity analysis and scenario planning to assess portfolio risks, potential outcomes, and performance under varying economic conditions.</li><li>Partner with cross-functional teams—including Controllership, Corporate Planning, and Risk—to align assumptions, forecasts, and strategic insights.</li><li>Perform deep dives into credit metrics and emerging trends to identify risks, opportunities, inflection points, and key drivers of portfolio performance.</li><li>Communicate analytical results, insights, and recommendations to peers and senior leadership across Finance and Risk, translating complex quantitative concepts into clear narratives.</li><li>Ability to translate complex analytical concepts into clear, actionable insights for diverse audiences.</li><li>Demonstrated thought leadership and creativity in solving complex business problems.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree or higher in a quantitative field such as mathematics, statistics, data science, or engineering.</li><li>Strong understanding of statistical and predictive modeling, data extraction, and analytical techniques using complex financial databases.</li><li>Hands-on experience developing scalable models using tools such as Python, R, and Excel, with data visualization proficiency in Power BI or Tableau.</li></ul>Preferred Qualifications:<ul><li>Coding skills in Python, R, and VBA preferred.</li><li>Advanced SQL skills, including experience with Postgres, Hive, and BigQuery.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager-Data Science

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located at JFK International Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge, and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express. It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:Welcoming and providing access to our Card Members upon arrival at reception.<ul><li>Being accountable and taking ownership of the customer’s experience from beginning to end.</li><li>Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer.</li><li>Employing the Customer First philosophy in meeting customers’ needs and expectations.</li><li>Providing concierge and lifestyle recommendation.</li><li>Providing travel consultation and minimal reservation assistance.</li><li>Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners.</li></ul>Lounge Hours of operation are from&nbsp;5:00am – 10:00pm Mon - Sun. Hours are subject to change due to business need.Qualifications:A successful candidate will possess the following qualifications:<ul><li>Minimum of 1-year recent experience servicing premium customers.</li><li>Airline, lounge, or travel industry experience preferred, including reservation experience.</li><li>Passion for servicing customers with proactive solutions.</li><li>Exceptional communication skills, delighting the customer with every single interaction.</li><li>The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received.</li><li>Must exhibit the utmost professionalism and maintain a positive attitude in all interactions.</li><li>The ability to rely on and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment.</li><li>Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do.</li><li>Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment.</li><li>Ability to utilize and switch from multiple technology platforms with ease.</li><li>Adapt to an ever-changing environment and being resilient.</li><li>Ability to work flexible shifts including nights, weekends, and holidays is essential.</li><li>Light to moderate lifting may be required for certain job tasks</li></ul>Salary Range: $26.75 to $28.00 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here&nbsp;to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Customer Experience Concierge Centurion Lounge - JFK

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.How will you make an impact?The Director – Quality Assurance &amp; Improvement Program (QAIP) leads the QAIP team, oversees the planning, execution and reporting of quality assurance (QA) reviews and initiatives, and helps grow and develop the QAIP team to provide strong credible challenge over audit execution and operational processes to build strong credibility and influence across the department.Key Responsibilities:<ul><li>Oversee teams of professionals to execute multiple QA projects / reviews at once, ensure alignment with professional and department standards, budget, and deadlines using a flexible resourcing strategy that optimizes the use of highly qualified professional staff</li><li>Plan QA projects / reviews, define objectives and scope, and coordinate with control groups to ensure effective execution; conduct L2 reviews throughout the review in alignment with methodology</li><li>Support the development of the annual QA plan</li><li>Provide clear direction and oversight of review activities during planning, execution, and reporting phases to ensure quality and timely delivery</li><li>Champion continuous improvement by monitoring industry trends, regulatory developments, and best practices in auditing and banking, and incorporate these insights by identifying and recommending IAG methodology, practices, and team ways of working</li><li>Leverage strong risk management knowledge to assess relevance of findings, potential exposures, materiality and demonstrate awareness of big picture issues, identify thematic findings and present findings as well as recommendations to senior IAG leadership to enhance IAG processes to align with industry standards</li><li>Develops and maintains mutually beneficial working relationships with senior management of assigned IAG processes</li><li>Work with Manager / Senior Manager to conduct post- review feedback discussions with team members to provide actional feedback, support development, and recognize accomplishments; leverage feedback results to implement process improvements into future reviews</li><li>Recruit, supervise, coach, mentor, and develop staff to build high-performing teams, fostering continuous learning and professional growth</li></ul>Minimum Qualifications:<ul><li>8+ years of audit experience</li><li>Prior experience working at a Big Four / G-SIB</li><li>Has strong written and verbal communication skills that deliver high quality, actionable and value-added feedback to management on potential issues and potential solutions to close gaps</li><li>Effectively oversees multiple audits, projects and portfolio, setting direction, and developing team capabilities</li><li>Guides the team in applying critical thinking to evaluate potential risks and how to translate these considerations into evidence and risk based insights</li><li>Guides team in applying control theory and professional auditing practices across the full audit lifecycle, including design and evaluation of control frameworks</li><li>Stays abreast and cascades in-depth knowledge of current trends, new developments, regulations, technologies, and best practices in the auditing profession, banking industry, and area of specialization to teams, peers, and leaders</li><li>Proven ability to lead teams and manage multiple projects and provide quality review across deliverables</li><li>Strong knowledge and appreciation of IA standards, regulatory, and financial industry guidance and best practices relevant to Internal Audit required</li><li>Understanding of regulatory, accounting, and financial industry guidance and best practices relevant to the business, including technology and data implications</li></ul>Preferred Qualifications:<ul><li>Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), information systems / technology, and scorecards / dashboards, etc.</li><li>Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization</li><li>Professional certification: CPA, CIA, CISA or other relevant industry certification&nbsp;</li><li>Direct experience in quality assurance reviews related to Internal Audit</li><li>Experience in auditing: Enterprise Risk Management, AML, Regulatory Compliance, Finance, Capital Planning,&nbsp; and Financial Crimes&nbsp;</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Internal Audit Director, Quality Assurance and Improvement Program

ABOUT THE CAMPAIGN FINANCE BOARD The Campaign Finance Board is a nonpartisan, independent city agency that empowers New Yorkers to have a greater impact on their elections. Our mission is to make local democracy more open, transparent, and equitable by removing barriers to participation. We make it easier for New Yorkers to vote, meaningfully support candidates for city office, and run for office themselves. NYC Votes, our voter engagement initiative, meets people where they are to share trustworthy election information and help New Yorkers make a plan to vote. We publish the citywide Voter Guide, which delivers information about candidates directly to voters’ doors. Our public matching funds program ensures small contributions can make a big difference, allowing regular people to run for office by relying on the support of other regular people, not just wealthy donors and special interests. And we lift the veil on how candidates raise and spend money, increasing transparency and accountability in local government. We believe that when every New Yorker is empowered to participate meaningfully in elections, candidates will better reflect the communities they serve, elected leaders will be more accountable to the public, and New Yorkers will have a democracy they can truly trust. ABOUT THE DEPARTMENT The Office of People Operations delivers HR solutions to the agency as the liaison to external city government oversight for succession planning, payroll management, compliance, labor relations, and policy implementation. The Director of Labor and Employee Relations will report to the Deputy Chief People Officer of Compliance, Payroll &amp; Labor Relations and will be part of a dynamic, service-oriented team responsible for developing and executing human capital strategies and initiatives to support the agency. This role will play a key role in managing internal labor relations investigations, union grievances, and collective bargaining agreements and engagement with Union Partners, and will serve as the Agency’s Health &amp; Safety Coordinator. Responsibilities include but are not limited to: - Serves as liaison to the NYC Office of Labor Relations and employee unions concerning contractual issues that may arise with CFB employees. - Serve as the CFB’s grievance representative and administer the contractual grievance process. Serve as Hearing Officer for grievances and disciplinary appeals. Represent the agency at hearings before the Office of Labor Relations and arbitration sessions at the Office of Collective Bargaining. Coordinate the provision of management-side witnesses and any documentation required to support management’s position in these proceedings. Negotiate settlements in connection with grievance disputes and collective bargaining activities. - Liaise with CFB’s internal Legal division and general counsel regarding employee matters and legislative activity. - Aid in interpreting Collective Bargaining Agreements, City Office of Labor Relations (OLR), and Department of Citywide Administrative Services (DCAS) directives and personnel orders. - Coordinate the disciplinary process which may include but not limited to providing guidance to leadership and employees on matters involving performance, behavior, conflict prevention and dispute resolution, progressive discipline. - Assist managers with employee writeups, Performance Improvement Plans (PIP), involuntary termination requests and involuntary termination sessions, ensuring all the appropriate supporting documentation is collected and compiled. - Prepare and draft Charges and Specifications for disciplinary actions, attend disciplinary hearings on behalf of the agency such as but not limited to Informal Conferences, disciplinary meetings, and grievance meetings and provide management with updates. - Managing the review of allegations and complaints of employee misconduct, leading investigations to determine if the allegations have been substantiated, providing confidential reports on investigations with recommendations to appropriate agency leadership for review on disciplinary actions for any substantiated misconduct. - Conduct research and gather information in preparation for internal labor-management meetings; schedule labor-management meetings and provide follow-up on meeting outcomes to People Operations Leadership. - Ensure Union walkthroughs and meetings are performed at the worksite as needed. - Serve as the agency’s Health &amp; Safety Coordinator assist with the implementation of the agency’s Workplace Violence (WPV), Occupational Health &amp; Safety, and Worker’s Compensation policies and trainings; track and respond to work-related injuries and illnesses by sending supervisors/employees the appropriate paperwork when an incident occurs. - Liaise with the agency’s Alternative Dispute Resolution (ADR) Coordinator; Provide guidance and direction to CFB staff concerning the handling of labor and employee relations issues, and dispute resolution. - Ensure adherence to agency policies and procedures by providing guidance, direction, and information to staff to eliminate/reduce conflict. - Provide ongoing recommendations and assistance to management and leadership on progressive disciplinary policy and regulation compliance. - Act as a champion for CFB’s culture and values, ensuring diversity, equity, inclusion, and belonging are embedded into all relevant aspects of our work. ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES &amp; OTHER BEHAVIORS (KSAOs) We're seeking individuals eager to make an impact, even if they don't tick every box on our job description. We believe in the power of diverse perspectives and the unique blend of lived experiences, non-traditional education pathways, practical know-how, and a variety of skills and abilities that each candidate brings to the table. If you're ready to learn and grow with us, we encourage you to apply and be part of our dynamic team. Knowledge - Strong knowledge of collective bargaining contract negotiations. - In-depth understanding of labor relations processes, including disciplinary steps and City labor relations. - In-depth knowledge of arbitration process, trial and/or hearing procedures, mediation, and conflict resolution skills with the ability to influence and reach satisfactory resolutions of Labor Relations problems. - In-depth knowledge of employee relations practices, including conflict resolution, performance management, and workplace investigations. Skills - Excellent negotiation skills with the ability to reason and compromise, and the capability of exercising sound, reasonable judgment, analytical and strategic problem-solving skills. - Strong communicator and collaborator who can adapt to a variety of work styles. - Superior interpersonal skills, including patience and the ability to work well with staff at all levels and functions, demonstrating conflict resolution skills in employee relations contexts. - Exceptional time management skills with a proven ability to meet deadlines. - Exceptional interpersonal skills, demonstrating patience and the ability to work effectively with all staff levels. - Superior interpersonal skills including patience and ability to work well with staff at all levels and functions including demonstrated skill in conflict resolution. - Strong communicator and collaborator who can adapt to a variety of work styles. - Exceptional problem-solving, customer service, and communication/presentation skills (both verbal and written). - Excellent analytical skills, good reasoning abilities, and execution of sound judgment, particularly in employee relations situations. - Experience in team building and fostering intra- and inter-agency relationships. - Strong work ethic and meticulous attention to detail. - Experience presenting to Senior Leadership and external partners. - Advanced proficiency in Microsoft Office Suite and other relevant software. Abilities - Demonstrated ability to make unbiased, fact-based decisions. - Demonstrated ability to meet deliverables in a complex and matrixed environment. - Ability to apply strategic thinking to resolve complex employee and labor relations challenges. - Ability to supervise, lead, and coach a team or individually execute complex projects related to employee and labor relations. - Ability to balance cross-functional business processes and ability to work effectively in a matrixed environment. - Ability to maintain a high level of confidentiality. - Demonstrated ability to lead multi-disciplinary projects from start to finish working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners. - Ability to effectively interface with all levels of the organization to conduct one-on-one meetings and meetings with wider audiences. - Demonstrated management and leadership experience with different stakeholders and broad constituencies. - Capability to supervise and lead teams or execute complex projects individually. - Ability to maintain confidentiality and trust. - Proven experience leading multi-disciplinary projects from inception to completion. - Competency in engaging with all organizational levels for effective communication. - Capability to effectively interface with all levels of the organization to conduct one-on-one meetings and broader discussions about employee relations issues. Other - Other characteristics are traits that do not fit into the other categories, including values, work style, and personality like accountability and being able to adapt to change and easily consider new approaches. PREFERRED QUALIFICATIONS - 3-4 years of Labor Relations and Human Resources experience within the City of New York. - Experience working with and within government agencies. - Commitment to the principles of equal opportunity, diversity, inclusion and intersectionality in the workplace. - Demonstrated management and leadership experience with different stakeholders and broad constituencies. Additional Information The City of New York provides generous medical benefits (including dental and vision through respective unions or funds), retirement, tuition reimbursement, and additional ancillary benefits. CFB offers a flexible and hybrid work schedule, opportunities for career development, learning &amp; development (leadership training and coaching), wellness programs, and much more! As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF. The CFB is an equal opportunity employer firmly committed to diversity. All individuals are encouraged to apply. If you anticipate needing any type of reasonable accommodation to apply for an employment opportunity, please contact <a href="mailto:access@nyccfb.info" target="_blank">access@nyccfb.info</a> or (212) 409-1800. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. How to Apply All applicants must apply through NYC Government Jobs | Explore Careers | City of New York (<a href="https://cityjobs.nyc.gov/" target="_blank">https://cityjobs.nyc.gov/</a>) - Please search and apply to the job ID number listed above. - Resume and cover letter are required for consideration. - Note that only applicants under consideration will be contacted. For more information on careers with the NYC Campaign Finance Board visit our website at <a href="https://www.nyccfb.info/" target="_blank">https://www.nyccfb.info/</a> to access the full listing of job opportunities and to learn more about our agency. CONFIDENTIAL AGENCY INVESTIGAT - 06793<h4>Minimum Qualifications</h4>1. A baccalaureate degree from an accredited college, and four years of satisfactory full-time experience in the field of investigations, auditing, law enforcement, criminal justice, or in a major operational area of the agency in which the appointment is to be made, 18 months of which must have been in an administrative, managerial or executive capacity or supervising a staff performing investigations or related work; or 2. Education and/or experience equivalent to "1" above. However, all candidates must have the 18 months of experience in an administrative, managerial, executive or supervisory capacity as described in "1" above.<h4>Public Service Loan Forgiveness</h4> As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at <a href="https://studentaid.gov/pslf/" target="_blank">https://studentaid.gov/pslf/</a> <h4>Residency Requirement</h4> New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. <h4>Additional Information</h4>The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

New York City Campaign Finance Board

Director Of Labor And Employee Relations

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. The Cobrand Partnership Team oversees marketing for our US Consumer cobrand products.The Senior Analyst, Delta Marketing Capabilities &amp; GTM sits within the Cobrand Partnership Marketing Team within Consumer Marketing Services, which is focused on driving growth and engagement amongst our largest cobrand partner products.This is a key position in the fast-paced and dynamic environment of US Consumer Marketing. This individual will be responsible for developing and supporting the strategy for Delta partner marketing capabilities and driving the innovation pipeline for mature high value cobrand portfolio. They will collaborate closely with internal cross-functional teams and external Delta partners to define and execute winning, forward-looking marketing capability needs and strategies. In this role, they will work directly with the Delta partner marketing acquisition and customer marketing teams to guide a robust pipeline of technology initiatives through to successful completion. Additionally, they will partner extensively with internal teams – including marketing analytics, NPD, and platform &amp; tech teams – to ensure projects stay on track and meet committed launch timelines.Responsibilities include:<ul><li>Support vision and development of new marketing capabilities and revenue driving treatments based on an intimate knowledge of the customer, business and technology</li><li>Lead coordination and go-to-market execution across the Delta partner marketing ecosystem</li><li>Critical participant in concept development, feasibility assessment and end-to-end customer experience design</li><li>Work directly with our internal and external Delta partners to ensure alignment and commitment of partner needs in capabilities and GTM development</li><li>Understand business goals and customer needs, and identify creative ways to leverage capabilities and develop new solutions to meet those needs</li><li>Drive products through development, testing and launch, advocating to achieve the best outcomes</li><li>Partner closely with Capabilities Planning team to continuously improve the investment planning and product development processes to drive greater efficiency, agility, and effectiveness</li><li>Collaborate and negotiate with internal partners, such as Marketing, Risk, Legal, Compliance, Technology, Web, Mobile and more to define and pivot product needs</li></ul>Qualifications:<ul><li>Deeply inquisitive, enjoys creative problem solving, has a strong attention to details and a can-do attitude and enjoys working at the intersection of tech and business.</li><li>Solution-oriented, results-driven, and show up with passion and enthusiasm.</li><li>Comfortable working in an innovative and fast-paced environment and can simultaneously drive multiple projects– you are a self-starter, organized, appreciate the details, and hold yourself accountable for delivery.</li><li>Strong end-user focus and understanding of customer empathy.</li><li>You make sound decisions, even in the absence of complete information. You rely on a mixture of analysis, wisdom, experience, and judgment when making decisions using appropriate decision-making criteria and principles.</li><li>Curious with an Enterprise mentality – you connect the dots and you ask impactful questions. You are not consensus-driven; you thoughtfully, respectfully, and confidently challenge ideas you disagree with.</li><li>Proven ability to work with ambiguity and pivoting business needs &amp; requirements</li><li>Bachelor’s Degree plus 3-5 years’ experience in product development or related function. Prior experience in marketing a plus.</li><li>Experience working with partners, both internal and external to ideate and define business; prioritizing features based on business / customer value and feasibility, conducting product owner test validations</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst-Delta Capabilities & GTM

<h3>Job Description:</h3>A Fidelity Assistant Branch Manager partners with senior management to lead a team of successful sales and service associates, as they prepare to run their own branch. Your visionary spirit enables you to find happiness in all areas of branch life. You understand the ins and outs of both sales and operational activities within a branch environment. Your strategic mindset is what makes your branch stand out against our competitors.The Expertise We’re Looking For<ul><li>We ask that you have at least five years in financial sales role</li><li>We believe that three or more years of management within a financial services environment is helpful</li><li>The Series 7 and 66 or 63/65 are required, additionally we would want you to obtain the Series 9/10 and Insurance licenses within 60 days of hire</li></ul>The Purpose of Your RoleOur intention for this management team member is to be in a developmental role for 12-24 months. It serves to develop and acclimate talent across the investor center network while providing support to the assigned Branch Manager. During the tenure of this role, you may provide assistance in more than one branch and/or the primary branch location may change during the program.The Skills You Bring<ul><li>Your background in relationship management and deep understanding of financial services</li><li>Impressive time-management skills and ability to execute on multiple priorities</li><li>You have a natural ability to influence and enhance the sales skills of others</li><li>Validated grasp of compliance and regulatory guidelines</li><li>Professional demeanor and excellent interpersonal skills</li><li>Positive attitude, empowering business professionalism and strong work ethic with high level of integrity</li></ul>The Value You Deliver<ul><li>Supporting the Branch Manager in building a strong sales team and developing service associates that can cultivate revenue opportunities while ensuring high levels of customer happiness</li><li>Implementing national initiatives to grow business through in-branch customer contact, local marketing, educational seminars and client appreciation</li><li>Overseeing operational activities, including supervision of local risk and compliance issues and customer concerns</li><li>Fostering the development of a group of associates by training, mentoring, counseling, and motivating branch representatives</li></ul>How Your Work Impacts the OrganizationIf your dreams are to run your own branch, this role is your first step. You’ll learn everything you need to know about handling a branch, including assisting in the hiring process, learning firsthand how to lead a successful and compliant office, grow the local market and coach and mentor associates.The base salary range for this position is $105,000 - $145,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.<h3>Certifications:</h3>Certified Financial Planner (CFP) - Issuing Authority, Series 07 - FINRA, Series 09 - FINRA, Series 10 - FINRA, Series 66 - FINRA<h3>Category:</h3>Sales

Fidelity Investments

Branch Leader - Millburn, NJ

<h3>Job Description:</h3>The RoleAs a Senior Associate within the Operations and Service Group, you will provide superior service to our clients as part of the Corporate Actions Dividend team. The Dividend team is responsible for the allocation and reconciliation of dividend and interest distributions. The key function of this role is to ensure all distributions are processed timely and accurately, have the appropriate management oversight and are escalated as needed. Additional duties include assisting in project management responsibilities and partnering with the Client Service and Support teams. Individual is expected to be a key contributor to a positive and inclusive workplace environment and have a strong dedication to teamwork and shared success.The Expertise and Skills You Bring <ul><li>Strong relationship building skills with a focus on our clients and internal business partners</li><li>Initiative to tackle problems, improve processes and learn new functions</li><li>Flexibility, adaptability, and a desire to work in a strong team-based environment</li><li>Superior Customer Service skills</li><li>Helping to develop and manage goals to effectively drive process and service improvement</li><li>The ability to provide superior phone service to our clients in a fast-paced, time-sensitive environment</li><li>Proficient in Excel</li><li>3 years of industry related experience in either a brokerage firm, bank, clearing firm or mutual fund company</li></ul>Note: Fidelity will not provide immigration sponsorship for this position.The TeamOperations and Services Group (OSG) provides superior customer service support to Fidelity's brokerage businesses through innovation, dedication, and commitment to excellence. The OSG Corporate Action Dividend Team provides operational excellence across the firm to various lines of business within the company. Our greatest asset is our people.The base salary range for this position is $48,000-91,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Brokerage Operations

292 Full Time Jobs in Haworth, NJ, USA