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<br><h4>Overview</h4><p>LMI seeks a&nbsp;Tactical Sports Scientist II&nbsp;to support the U.S. Army’s&nbsp;Holistic Health &amp; Fitness (H2F)&nbsp;initiative as a member of the&nbsp;Analytics functional team&nbsp;within the&nbsp;H2F Program Support Team.</p><p>The Tactical Sports Scientist II supports the&nbsp;applied analysis and interpretation of human performance, workload, and recovery data&nbsp;to inform readiness assessment and injury-risk awareness within the&nbsp;Holistic Health and Fitness Management System (H2FMS). This role focuses on&nbsp;execution and analytic support, not training delivery, coaching, or independent scientific strategy development.</p><p>The Tactical Sports Scientist II works closely with epidemiologists, data engineers, AI/ML engineers, research psychologists, and software teams to ensure that performance-related data are accurately interpreted and integrated into analytics, dashboards, and decision-support products delivered through the Government-managed H2F application.</p><p>&nbsp;LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.</p><p><br>Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.</p><h4>Responsibilities</h4><ul><li>Support analysis of&nbsp;performance, workload, fatigue, and recovery-related data&nbsp;across Army populations.</li><li>Assist in identifying trends and patterns related to training exposure, readiness, and performance outcomes.</li><li>Apply foundational sports science principles under senior scientific and Government direction.</li><li>Support interpretation of data from&nbsp;wearable sensors and performance monitoring technologies&nbsp;(e.g., activity, workload, physiological indicators).</li><li>Assist in evaluating data quality, consistency, and appropriate use of performance metrics.</li><li>Coordinate with data engineers to support ingestion and integration of performance-related data into H2FMS.</li><li>Assist data scientists and AI/ML engineers with preparation and validation of&nbsp;performance-related analytic inputs.</li><li>Support review and testing of analytic outputs related to performance, workload, and recovery.</li><li>Help translate applied sports science concepts into system requirements under Government direction.</li><li>Collaborate with epidemiologists and research psychologists to support integrated analysis of injury, behavioral, and performance data.</li><li>Coordinate with software and user engagement teams to ensure performance-related insights are accurately reflected in user-facing outputs.</li><li>Support preparation of analytic summaries and briefing materials as directed.</li><li>Contribute to documentation of analytic methods, assumptions, and limitations.</li><li>Support adherence to Government data governance, privacy, and usage requirements.</li><li>Maintain familiarity with Army H2F doctrine and approved performance science practices.</li></ul><h4>Qualifications</h4><p><strong>Required Qualifications</strong></p><ul><li>Bachelor’s degree in Sports Science, Exercise Physiology, Kinesiology, Biomechanics, or a related field.</li><li>Demonstrated experience supporting&nbsp;applied sports science or human performance analysis&nbsp;in military, tactical, athletic, or physically demanding environments.</li><li>Foundational knowledge of&nbsp;exercise physiology, biomechanics, workload management, fatigue, and recovery concepts.</li><li>Experience or exposure to&nbsp;performance monitoring tools or wearable technologies.</li><li>Ability to collaborate effectively within multidisciplinary teams spanning analytics, research, and software.</li><li>Strong analytical and communication skills.</li><li>Ability to obtain and maintain a&nbsp;Secret security clearance.</li></ul><p><strong>Desired Qualifications</strong></p><ul><li>Experience supporting applied performance analysis in military or tactical environments.</li><li>Familiarity with basic data analysis, visualization, or analytics tools.</li><li>Experience working alongside data science or engineering teams.</li><li>Prior experience supporting&nbsp;DoW or federal customers.</li></ul><p><strong>Location &amp; Travel</strong></p><ul><li>Duty Location:&nbsp;This is an&nbsp;in-person position&nbsp;requiring daily on-site support at&nbsp;Fort Eustis, Virginia.</li><li>Travel:&nbsp;Limited travel outside Fort Eustis may be required in support of program coordination or stakeholder engagement.</li></ul><p>The target salary range for this position is up to- $155,038.</p><p>The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances. &nbsp;</p><h4><br>LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to   race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact <a href="mailto:accommodations@lmi.org" target="_blank">accommodations@lmi.org</a><br>Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.<br><br><b>Need help finding the right job?</b><br></h4>We can recommend jobs specifically for you!Click here to get started.<br>

Tactical Sports Scientist II - Clearance Required

<br><h4>Overview</h4><p>LMI seeks an experienced&nbsp;Technical Writer&nbsp;to support the U.S. Army’s&nbsp;Holistic Health &amp; Fitness (H2F)&nbsp;initiative as a member of the&nbsp;User Engagement functional team&nbsp;within the&nbsp;H2F Program Support Team.</p><p>The Technical Writer is responsible for developing&nbsp;clear, accurate, and user-focused written content&nbsp;that communicates Government-approved strategies, guidance, and analytic insights delivered through the&nbsp;Holistic Health and Fitness Management System (H2FMS). This role focuses on&nbsp;content development, clarity, and consistency, ensuring complex scientific, analytic, and technical information is accessible to intended audiences.</p><p>The Technical Writer does&nbsp;not&nbsp;define messaging strategy or independently establish content direction. All work is performed under Government direction and TPM coordination, in close collaboration with graphic designers, scientists, analysts, and software teams.</p><p>LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.</p><p>Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.</p><h4>Responsibilities</h4><ul><li>Develop and edit&nbsp;user-focused written content&nbsp;for delivery through the H2F application, including guidance, explanations, and instructional materials.</li><li>Translate scientific findings, analytic outputs, and technical concepts into&nbsp;clear, concise, and actionable language.</li><li>Ensure content accuracy, consistency, and alignment with Government-approved messaging.</li><li>Support development of written content for&nbsp;application screens, workflows, dashboards, and user notifications.</li><li>Collaborate with software teams to ensure content is implemented correctly within the application.</li><li>Coordinate with graphic designers to ensure written and visual content are aligned.</li><li>Work closely with epidemiologists, research psychologists, tactical sports scientists, and data analysts to understand content requirements.</li><li>Support TPM coordination by delivering written products aligned with project schedules and priorities.</li><li>Incorporate feedback from Government stakeholders into content revisions as directed.</li><li>Maintain content templates, style guides, and reference materials as directed.</li><li>Support consistency of tone, terminology, and structure across all user-facing materials.</li><li>Assist in preparation of written materials for briefings, demonstrations, or stakeholder reviews.</li></ul><h4>Qualifications</h4><p>Required Qualifications</p><ul><li>Bachelor’s degree in Technical Writing, English, Communications, or a related field.</li><li>Demonstrated experience producing&nbsp;technical or user-focused written content&nbsp;for digital, analytic, or technical audiences.</li><li>Strong ability to communicate complex information clearly and accurately.</li><li>Experience collaborating with technical, scientific, or analytic teams.</li><li>Excellent written, editing, and organizational skills.</li><li>Ability to obtain and maintain a&nbsp;Secret security clearance.</li></ul><p>Desired Qualifications</p><ul><li>Experience supporting user engagement or communications for data-driven or technical systems.</li><li>Familiarity with writing for web or application-based environments.</li><li>Experience working in government or regulated environments.</li><li>Prior experience supporting&nbsp;DoW or federal customers.</li></ul><p>Location &amp; Travel</p><ul><li>Duty Location:&nbsp;This is an&nbsp;in-person position&nbsp;requiring daily on-site support at&nbsp;Fort Eustis, Virginia.</li><li>Travel:&nbsp;Limited travel outside Fort Eustis may be required in support of program coordination or stakeholder engagement.</li></ul><p><strong>The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.  &nbsp;</strong></p><p>The salary range for this position is $80,000-$125,000</p><h4><br>LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to   race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact <a href="mailto:accommodations@lmi.org" target="_blank">accommodations@lmi.org</a><br>Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.<br><br><b>Need help finding the right job?</b><br></h4>We can recommend jobs specifically for you!Click here to get started.<br>

Technical Writer - Clearance Required

<br><h4>Overview</h4><p>LMI seeks a&nbsp;Software Configuration Technician&nbsp;to support the U.S. Army’s&nbsp;Holistic Health &amp; Fitness (H2F) initiative as a member of the&nbsp;Software functional team&nbsp;within the&nbsp;H2F Program Support Team.</p><p>The Software Configuration Technician is responsible for supporting&nbsp;software configuration management, build coordination, version control, and release support&nbsp;for components supporting the&nbsp;Holistic Health and Fitness Management System (H2FMS). This role focuses on&nbsp;configuration control, documentation, and process support, ensuring software artifacts are properly tracked, documented, and released in alignment with Government direction.</p><p>This role does&nbsp;not&nbsp;perform independent software design or engineering and does&nbsp;not&nbsp;own configuration policy. All work is performed under TPM coordination and Government guidance.</p><p>LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.</p><p><br>Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.</p><h4>Responsibilities</h4><ul><li>Support configuration management activities, including&nbsp;version control, baselining, and change tracking&nbsp;for software components.</li><li>Maintain configuration records and repositories in accordance with approved processes.</li><li>Assist with tracking configuration items and dependencies across software components.</li><li>Support coordination of&nbsp;software builds, packaging, and releases&nbsp;as directed.</li><li>Assist with preparation of release notes, change logs, and deployment documentation.</li><li>Coordinate with software engineers to ensure releases align with approved schedules.</li><li>Maintain configuration documentation, records, and artifacts required for Government review.</li><li>Support audit readiness by ensuring configuration records are complete and up to date.</li><li>Assist in preparing materials for reviews, demonstrations, or inspections.</li><li>Coordinate with software engineers, data teams, and analytics staff to support configuration-related needs.</li><li>Support TPM tracking of configuration-related tasks, issues, and dependencies.</li><li>Communicate configuration status and issues clearly to team members and leadership.</li></ul><h4>Qualifications</h4><p><strong>Required Qualifications</strong></p><ul><li>Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.</li><li>Demonstrated experience supporting&nbsp;software configuration management or technical support functions.</li><li>Familiarity with version control systems and basic software release processes.</li><li>Strong attention to detail and organizational skills.</li><li>Ability to work effectively within multidisciplinary technical teams.</li><li>Ability to obtain and maintain a&nbsp;Secret security clearance.</li></ul><p><strong>Desired Qualifications</strong></p><ul><li>Experience supporting configuration management in a government or regulated environment.</li><li>Familiarity with Agile or iterative development workflows.</li><li>Experience working with software engineering teams in a collaborative environment.</li><li>Prior experience supporting&nbsp;DoW or federal customers.</li></ul><p>The target salary range for this position is up to -$130,000</p><p><strong><em>Disclaimer:</em></strong>&nbsp;</p><p>The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances. &nbsp;</p><h4><br>LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to   race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact <a href="mailto:accommodations@lmi.org" target="_blank">accommodations@lmi.org</a><br>Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.<br><br><b>Need help finding the right job?</b><br></h4>We can recommend jobs specifically for you!Click here to get started.<br>

Software Configuration Tech - Clearance Required

<br><h4>Overview</h4><p>LMI is seeking an experienced Principal, Chief Technology Officer with focus on our Army portfolio.&nbsp;</p><p>LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.</p><p>&nbsp;Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.</p><h4>Responsibilities</h4><ul><li>Lead the identification and translation of our clients digital needs for each of our core business areas</li><li>Stay educated on emerging technologies&nbsp;</li><li>Present reports on the company’s technology status, goals and or progress</li><li>Create and oversee implementation of technology solutions &amp; strategies</li><li>Align the company’s technology resources with the organization’s short- and long-term goals</li><li>Serve on the executive committee to align technology goals to other departmental and organizational objectives</li><li>Identify what technologies can be used to improve the company’s products and services</li></ul><h4>Qualifications</h4><ul><li>The ability to drive teams in complex solution development</li><li>Demonstrated expertise in building business cases, solutions, developing proposal artifacts.</li><li>Strong ability to collaborate to get things done in a matrix organization (e.g., successful collaboration across Division/Groups in current LMI structure)</li><li>Excellent verbal and written communication skill</li><li>Organization and time-management skills</li><li>Multitasking skills</li><li>Ability to manage large budgets effectively</li><li>Knowledge of latest technological advances that could benefit company</li><li>Knowledge of all functions and roles within IT</li><li>Knowledge of best information security practices</li><li>Excellent leadership skills</li><li>Demonstrated ability to meet critical deadlines&nbsp;</li><li>Demonstrated strong culture fit and values alignment with LMI.</li><li>Demonstrated leadership capability. Team player.</li><li>Minimum 6 years’ experience in the govcon/IT market.</li><li>Advanced degree preferred.</li></ul><p>Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. LMI will only consider applicants with current security clearances. Please note that only U.S. citizens are eligible for a security clearance.</p><h4><br>LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to   race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact <a href="mailto:accommodations@lmi.org" target="_blank">accommodations@lmi.org</a><br>Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.<br><br><b>Need help finding the right job?</b><br></h4>We can recommend jobs specifically for you!Click here to get started.<br>

Chief Technology Officer, Principal (Army)

<br><h4>Overview</h4><p>LMI seeks an experienced&nbsp;Full Stack Software Engineer&nbsp;to support the U.S. Army’s&nbsp;Holistic Health &amp; Fitness (H2F)&nbsp;initiative as a member of the&nbsp;Software functional team&nbsp;within the&nbsp;H2F Program Support Team.</p><p>The Full Stack Software Engineer is responsible for designing, developing, and maintaining software components and services that support analytics, data access, and user engagement within the Holistic Health and Fitness Management System (H2FMS). This role supports application-layer development and integration, working in coordination with data, analytics, and user engagement teams to ensure software capabilities align with Government-directed requirements.&nbsp;The Full Stack Software Engineer does&nbsp;not&nbsp;own product strategy or independently define system architecture. All work is performed under Government direction and TPM coordination, with close collaboration across functional teams.</p><p>LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.</p><p>Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.</p><h4>Responsibilities</h4><ul><li>Design, develop, and maintain&nbsp;frontend and backend software components&nbsp;supporting H2FMS capabilities.</li><li>Implement software features that enable data access, analytics visualization, and user engagement workflows as directed.</li><li>Follow Government-approved development standards and practices.</li><li>Integrate application components with&nbsp;<strong>data pipelines, analytics services, and AI/ML outputs</strong>&nbsp;developed by other teams.</li><li>Collaborate with data engineers, data scientists, and user engagement specialists to ensure software supports analytic and engagement requirements.</li><li>Support integration with Government-managed or vendor-managed systems as directed.</li><li>Support testing, debugging, and resolution of software defects.</li><li>Assist with performance tuning, reliability improvements, and basic security best practices.</li><li>Participate in code reviews and configuration management processes under Government direction.</li><li>Contribute to documentation of software components, interfaces, and dependencies.</li><li>Support configuration management activities in coordination with Software Configuration Technicians.</li><li>Assist in preparing technical materials or demonstrations for Government review as required.</li></ul><h4>Qualifications</h4><p><strong>Required Qualifications</strong></p><ul><li>Bachelor’s degree in Computer Science, Software Engineering, or a related field.</li><li>Demonstrated experience developing&nbsp;full stack applications, including frontend and backend components.</li><li>Familiarity with modern web application frameworks and services.</li><li>Experience integrating applications with data services or APIs.</li><li>Ability to collaborate effectively within multidisciplinary teams spanning software, data, and analytics.</li><li>Strong problem-solving and communication skills.</li><li>Ability to obtain and maintain a&nbsp;Secret security clearance.</li></ul><p><strong>Desired Qualifications</strong></p><ul><li>Experience supporting software development in analytics- or data-driven environments.</li><li>Familiarity with cloud-based application development or deployment models.</li><li>Experience working in Agile or iterative development environments.</li><li>Prior experience supporting&nbsp;DoW or federal customers.</li></ul><p><strong>Location &amp; Travel</strong></p><ul><li>Duty Location:&nbsp;This position may be performed&nbsp;remotely.</li><li>Travel:&nbsp;Limited travel to Fort Eustis, Virginia or LMI Headquarters may be required to support integration or stakeholder engagement.</li></ul><p>Target salary range: $120,000 - 210,000.  Final compensation will be determined by a variety of factors including but not limited to your skills, experience, education, and/or certifications.</p><p>#LI-SH1</p><h4><br>LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to   race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact <a href="mailto:accommodations@lmi.org" target="_blank">accommodations@lmi.org</a><br>Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.<br><br><b>Need help finding the right job?</b><br></h4>We can recommend jobs specifically for you!Click here to get started.<br>

Full Stack Engineer - Clearance Required

<p><b>Salary Range:&nbsp;</b>&nbsp;$55,245.00&nbsp;(Min.) -&nbsp;$69,045.00&nbsp;(Mid.) -&nbsp;$82,867.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Customer Engagement and Experience Compliance and Quality Auditor II is responsible for evaluating the accuracy, compliance, and quality of customer interactions within L.A. Care’s Customer Engagement and Experience operations. This position conducts targeted audits of member interactions, documentation, and service workflows to ensure adherence to federal/state regulations, Centers for Medicare and Medicaid Services (CMS) and Medicaid requirements, National Committee for Quality Assurance (NCQA) standards, internal policies, and customer service best practices. The Auditor identifies risks, trends, training needs, and opportunities for improvement while supporting regulatory readiness and service excellence initiatives.</p><h4>Duties</h4><p>Evaluates customer interactions across all channels (calls, chat, email, and correspondence) for accuracy, professionalism, empathy, and service quality. Verifies representatives provide correct benefit information, follow call scripts, and use approved language. Reviews documentation to ensure complete, timely, and accurate recording of member interactions. Audits customer interaction records to ensure adherence to CMS guidelines, state Medicaid rules, NCQA standards, Health Insurance Portability and Accountability Act (HIPAA), privacy regulations, and internal compliance policies. Identifies potential compliance risks such as benefit misinterpretations, incomplete disclosures, or policy deviations. Flags issues for corrective action and escalates high-risk findings per protocol. (50%)</p><p>Prepares detailed audit reports summarizing findings, trends, error types, and opportunities for improvement. Tracks performance results at the individual, team, and process level. Presents audit insights to leadership. (10%)</p><p>Participates in Root Cause Analysis (RCA) for recurring quality issues, compliance gaps, or service failures. Collaborates with internal teams to develop and implement corrective actions. Validates the effectiveness of remediation efforts through follow-up audits. (5%)</p><p>Provides feedback to key stakeholders regarding knowledge gaps, script deviations, or policy misunderstandings. Assists in creating or updating Quality Assurance (QA) scorecards, training materials, workflows, and Standard Operating Procedures (SOPs). Participates in calibration sessions to maintain scoring accuracy and consistency. (10%)</p><p>Assists with audit readiness for CMS, California Department of Health Care Services (DHCS), Department of Managed Health Care (DMHC), NCQA, internal audits, and other external oversight bodies. Maintains documentation and evidence supporting compliance with regulatory audit requirements. Supports quality improvement initiatives tied to Consumer Assessment of Healthcare Providers and Systems (CAHPS), Medicare Stars, grievance reduction, call accuracy, and member experience targets. (10%)</p><p>Works closely with internal teams to support operational excellence. Serves as a key resource on contact center quality and compliance expectations. (5%)</p><p>Performs other duties as assigned. (10%)</p><h4>Duties Continued</h4><h4>Education Required</h4>High School Diploma/or High School Equivalency Certificate<h4>Education Preferred</h4>Associate's Degree<h4>Experience</h4><p><strong>Required:</strong></p><p>At least 2 years of experience in health plan operations, contact center quality assurance, compliance auditing, or member services.</p><p>Experience in managed care customer service or contact center environments.</p><p><strong>Preferred:</strong></p><p>Experience with Medicaid/Medicare/Commercial requirements, CMS contact center standards, and NCQA regulations.</p><h4>Skills</h4><p><strong>Required:</strong></p><p>Strong knowledge of health plan benefits, customer service workflows, and contact center operations.</p><p>Familiarity with CMS call monitoring guidelines and regulatory requirements.</p><p>Excellent attention to detail and ability to identify compliance and quality issues.</p><p>Strong critical thinking, analytical, and documentation skills.</p><p>Excellent communication skills, with ability to deliver constructive feedback.</p><p>Proficient in QA platforms, CRM systems, and call monitoring tools.</p><p>Ability to maintain confidentiality and adhere to HIPAA/privacy standards.</p><p>Proficient in MS Office.</p><p>Ability to coach and train employees.</p><p><strong>Preferred:</strong></p><p>Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>American Society for Quality - Certified Quality Auditor (ASQ - CQA) Certification<h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Medicaid, Medicare, Audit, Healthcare, Finance                                                    </p>

L.A. Care Health Plan

Customer Engagement and Experience Compliance and Quality Auditor II

<p><b>Salary Range:&nbsp;</b>&nbsp;$60,778.00&nbsp;(Min.) -&nbsp;$75,950.00&nbsp;(Mid.) -&nbsp;$91,166.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Category Specialist II supports the execution of L.A. Care’s category management strategies by conducting spend analysis, preparing reports, and assisting in sourcing events across assigned categories. This position partners with stakeholders to track savings, review contracts and invoices for compliance, and maintain accurate vendor and spend data within procurement systems. The Specialist ensures policy compliance and provides the foundational insights needed for sourcing execution and category strategy.</p><h4>Duties</h4><p>Support category management activities by conducting spend analysis, supplier research, and market benchmarking to identify savings opportunities and rationalize vendors. (25%)</p><p>Develop and maintain detailed reports on spend and vendor performance, contract expirations, and cost savings by using source-to-pay systems and advanced Excel/Business Intelligence (BI) tools. (15%)</p><p>Assist in sourcing execution by preparing Request for x (RFx) documentation, consolidating supplier responses, conducting cost/price comparisons, and supporting contract negotiations. (20%)</p><p>Partner with internal stakeholders to collect requirements, track supplier performance, and ensure accurate application of purchase orders, invoices, and contracts. (10%)</p><p>Ensure compliance with procurement policies and procedures by supporting contract review, validation of supplier terms, and accurate application of Accounts Payable (A/P) documentation. (5%)</p><p>Contribute to strategic initiatives including vendor rationalization projects, supplier onboarding, and process automation within source-to-pay platforms. (10%)</p><p>Provide project and administrative support for sourcing events, supplier scorecards, and quarterly business reviews. (5%)</p><p>Perform other duties as assigned, including supporting special projects and process improvement initiatives. (10%)</p><h4>Duties Continued</h4><h4>Education Required</h4>Associate's Degree in Business or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4><h4>Experience</h4><p><strong>Required:</strong></p><p>At least 2 years of experience in procurement, strategic sourcing, purchasing or contract management, analyzing data in a financial and legal context.</p><p>Ariba or similar experience with strong understanding of master data management.</p><p>Experience utilizing leading-edge analytics and research tools and technologies.</p><p><strong>Preferred:</strong></p><p>Experience in managing initial and ongoing Vendor Risk elements, including cyber.</p><p>Experience negotiating and managing supplier agreements for a wide variety of goods and services.</p><h4>Skills</h4><p><strong>Required:</strong></p><p>Familiar with procurement and sourcing concepts, practices, systems and procedures.</p><p>Quick and reliable learner with extreme attention to detail.</p><p>Highly organized multi-tasker with ability to independently spot issues and work through problems with minimal to no assistance.</p><p>Excellent verbal, written communication, analytical, organizational and presentation skills.&nbsp;</p><p>&nbsp;Familiarity with healthcare and legal terminology and methodology.</p><p>Ability to prepare amendments, contracts and basic legal documents from templates.</p><p>Proficient in Microsoft PowerPoint, Excel and Office.</p><p>Strong procurement skills to support vendor relationship management.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Accounts Payable, Administrative Assistant, Relationship Manager, Finance, Administrative, Customer Service                                                    </p>

Category Specialist II

<p><b>Salary Range:&nbsp;</b>&nbsp;$135,136.00&nbsp;(Min.) -&nbsp;$175,676.00&nbsp;(Mid.) -&nbsp;$216,218.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Director, Configuration develops and leads the strategy, execution, and continuous enhancement of authorization, benefit, pricing, provider, and&nbsp; configuration governance framework across L.A. Care’s core administrative platforms (QNXT) and associated tools. This position ensures that configuration is accurate, efficient, and designed to function as a preventative control mechanism mitigating downstream defects by strengthening upstream processes, validating requirements, and building predictable, repeatable system behaviors.</p><p>The Director oversees the full configuration life cycle – from impact assessment and requirements analysis through design, build, testing, and post-implementation validation, ensuring that changes are implemented with discipline and high reliability. The Director partners closely with cross-functional teams and other operational departments to ensure configuration supports a high-performing claims environment with strong control points, reduced rework, and timely, accurate adjudication.</p><p>The Director is responsible for directing all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports.&nbsp; Develops strategic plans, drives change and influences critical business outcomes.</p><p>The Director drives skill development, accountability, and operational consistency within the team. This position also serves a key role in supporting enterprise initiatives that require coordinated, scalable, and well-governed configuration changes. </p><h4>Duties</h4><h4>Develops, and implements standards, quality gates and governance frameworks.&nbsp; Ensures that the core system configuration is executed with rigor, transparency, and precision. Strengthens upstream quality and operational readiness by leading disciplined change processes, anticipating downstream impacts, and establishing a consistent framework that reduces defects, improves accuracy, and enhances the reliability of the claims environment. Through active planning, structured governance, and strong cross-functional partnerships, ensures configuration supports a more standardized, predictable, and efficient operational ecosystem.</h4><h4>Oversees the end-to-end configuration life cycle including analysis, requirements validation, design, build, testing, migration, and post-deployment monitoring. &nbsp;&nbsp;Establishes standardized processes, documentation requirements, and quality gates to ensure accuracy, traceability, and reliable execution of configuration changes. &nbsp;&nbsp;Ensures configuration solutions support accurate adjudication and align with operational needs, regulatory requirements, and enterprise readiness.&nbsp; Leads development and maintenance of configuration standards, controls, and governance frameworks that promote consistency and reduce manual rework.</h4><h4>Collaborates with cross functional teams on configuration priorities, impacts, and implementation timelines.&nbsp; Partners in configuration quality assurance (QA) activities to validate accuracy, completeness, and compliance with internal standards and regulatory expectations and to ensure clarity of requirements, appropriate test scenarios, and full understanding of configuration logic.&nbsp; Supports operational readiness by coordinating clarification, defect research, requirement updates, and post-deployment validation support.<br><br></h4><h4>Ensures configuration work meets established quality gates.&nbsp; Leads issue identification and root-cause analysis for configuration-related errors, ensuring sustainable upstream fixes.&nbsp; Establishes and monitors process-level controls that prevent recurring defects and improve configuration accuracy over time.&nbsp; Tracks and trends configuration errors, collaborating on remediation planning, systemic improvements, and prevention strategies.</h4><h4>Duties Continued</h4><h4>Oversees benefit configuration, pricing methodologies, provider reimbursement logic, and other adjudication rules requiring technical precision.&nbsp; Ensures configuration environments support stable performance, controlled releases, and effective integration with system enhancements and updates.&nbsp; Partners with key stakeholders to support migrations, module updates, automation opportunities, and system changes that strengthen functional performance.</h4><p>Develops goals, objectives and actions plans for assigned staff which includes full management responsibility for the hiring, performance reviews, salary reviews and disciplinary matters for direct reporting employees. Foster and promote a culture of transparency, continuous improvement, accountability, and shared ownership of enterprise goals. Develops, and manages budgets, utilizing resources effectively.&nbsp;</p><p>Conducts strategic planning to utilize resources in order to meet current and future departmental and Enterprise-wide goals.&nbsp; Identifies and actualizes enhancements to support company vision.&nbsp;</p><p>Develops and maintains relationships with key stakeholders.&nbsp; Leads discussions on policy operationalization and oversees key policy perspective sharing.</p><h4>Leads, trains, and develops staff, ensuring technical competence, consistency, and high-quality execution.&nbsp;&nbsp;&nbsp; Fosters a culture of proactive issue identification, cross-functional communication, accountability, transparency, and continuous operational improvement.</h4><h4>Performs other duties as assigned.</h4><h4>Education Required</h4>Bachelor's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree in Business Administration or Related Field<h4>Experience</h4><p><strong>Required:</strong></p><p>At least 7 years of experience in a system configuration or managed care operations involving core administrative platforms (e.g. Cognizant QNXT).</p><p>At least 5 years of experience leading, supervising and/or managing staff in technical or operational environments.</p><p>Significant experience configuring benefits, pricing methodologies, provider payment logic, and related adjudication rules.</p><p>Extensive knowledge of Current Procedural Terminology (CPT), Healthcare Common Procedure Coding System (HCPCS), International Classification of Diseases (ICD)-10, DRG/ Ambulatory Payment Classification (APC), and pricing methodologies.</p><p>Advanced knowledge of and experience with American Health Information Management Association (AHIMA) coding standards.</p><p>Knowledge of and experience with utilizing Systems Development Life Cycle (SDLC), configuration change management methodologies, testing protocols, document standards, and best practices.</p><p>Experience supporting audits, corrective actions, and regulatory reviews.</p><h4>Skills</h4><p><strong>Required:</strong></p><p>Strong interpersonal leadership skills and an ability to motivate and develop talent while driving accountability.</p><p>Extensive understanding of the application of the Division of Financial Responsibility (DoFR) to claims processing.</p><p>Knowledge of SDLC procedures in planning system configuration changes (i.e., use of rigorous documentation, testing and quality assurance protocols prior to deployment of changes into production).</p><p>Advanced knowledge of standard programming and logic to facilitate the maintenance of system configuration files and tables, along with supporting documentation.</p><p>Strong ability to translate regulatory requirements and operational needs into clear, accurate system configuration.</p><p>Exceptional analytical, planning, organization, and communication skills.</p><p>Exceptional presentation skills, written and verbal communication skills, including executive communication skills with the ability to produce audit-ready documentation.</p><p>Proficiency with Microsoft Office and data/reporting tools.</p><p>Demonstrated ability to think long-term and develop strategies that align with the overall goals of the organization.</p><p>Demonstrated ability to make sound and timely decisions.</p><p>Demonstrated ability to adapt to changing situations and adjust strategies accordingly.</p><p>Demonstrated ability to adapt to a fast-paced and evolving environment and to lead others through change.</p><p>Excellent interpersonal skills for building relationships, fostering teamwork, and creating a positive work environment.</p><p>Excellent ability and knowledge in analyzing data, identifying problems, and making informed decisions, often in complex or ambiguous situations.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Claims, Medical Coding, Insurance, Healthcare                                                    </p>

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