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<h3>Job Description:</h3>The RoleThe Director, CLO Portfolio Services will work closely with the Grand Harbour Investment Team to enhance the operational model for the Grand Harbour warehouses and live deals. Specifically, the Director will monitor traded and settled positions to ensure the data is accurate and complete for the portfolio management team across internal systems and with the CLO Trustee. The Director will help facilitate asset creation, ensure the efficiency of all workflows around hypothetical trades, compliance tests and trading for the CLOs. They will also support the Investment Team to track reinvestable obligations, monitor investable cash positions, and review/track participation in workout loans, restructured loans and loans with maturity amendments. The Director will also have responsibilities related to CLO warehouse management, including daily compliance reporting and settlement reporting, obtaining pre-trade approvals and creation and maintenance of model portfolios. In addition, the Director will be deeply involved with testing new portfolio management tools, ensuring new technologies are implemented successfully for the Investment Team.Primary Responsibilities<ul><li>Monitor traded and settled positions for each CLO across data sources (Trustees, Virtus, Invest One, ClearPar, etc.) to ensure that information is accurately reflected for portfolio management purposes.</li><li>Monitor balances and investable cash positions for each CLO on a daily basis.</li><li>Track reinvestable obligations, hypo results and executed trading plans for post-reinvestment deals.</li><li>Work with CLO portfolio managers, compliance, and trustees on hypothetical trading plans.</li><li>Review and track participation in workout loans, restructured loans and maturity amendments.</li><li>Coordinate with Virtus on accuracy of paydowns and interest payments.</li><li>Partner with FFIO on efficient settlement and other transaction booking protocols, ensuring prompt loan settlements.</li><li>Liaise with technology, compliance, legal, operations, portfolio management, trading, and other internal Fidelity partners to evaluate and enhance portfolio management applications and tools.</li><li>Partner with Compliance on streamlining existing review processes and identifying/resolving possible indenture breaches.</li></ul>The position requires close interaction with portfolio managers, traders, legal, compliance, investment services, third party trustees, underwriters and Fidelity’s Investment Operations teams. The Expertise and Skills You Bring<ul><li>BA / BS degree required, advanced degree a plus. Major or concentration in legal, finance, business administration, or accounting preferred but not required.</li><li>Minimum of 8 to 10 years of financial services experience, with preference towards prior experience with CLO operations.</li><li>Proficient in trading operations, terminology, and market mechanics.</li><li>Ability to prioritize workload and responsibilities in fast-paced environment.</li><li>Solid understanding of the European leveraged loan market and structured finance transactions.</li><li>Working knowledge of Virtus, familiarity with Rating Agencies (Moody’s, S&amp;P, Fitch).</li><li>Experience with credit agreements, term sheets, indentures and other security offering documents.</li><li>Strong Microsoft Excel skills and excellent interpersonal skills.</li><li>Ability to work independently while integrating seamlessly with other members of the Investment &amp; Investment Services teams.</li><li>Reliable, self-starter, highly detail oriented, well-organized and able to manage several priorities and deadlines.</li></ul><h3>Certifications:</h3><h3>Category:</h3>Investment Operations

Fidelity Investments

Director, CLO Portfolio Services

ABOUT GREYSTAR​Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYContributes to an exceptional resident experience alongside the Community team and Estates Management team through the provision of a high standard of repairs, maintenance tasks, planned and unplanned works and statutory compliance of the building fabric and mechanical and electrical systems. Inspects and diagnoses faults, in addition to undertaking minor day to day repairs and decoration to the building(s), grounds and equipmentJOB DESCRIPTIONKey Role Responsibilities<ul><li>Works as part of the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.</li><li>Communicates effectively with residents, clients, contractors and colleagues; demonstrating a clear understanding of maintenance issues and using initiative to respond accordingly.</li><li>Monitors and maintains the electronic maintenance reporting system, Onesite, ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required.</li><li>Promotes customer satisfaction by providing regular updates to residents via OneSite regarding ongoing or delayed maintenance issues.</li><li>Administers all property maintenance &amp; records in accordance with Greystar policies &amp; procedures</li><li>Maintains a focus on delivering services within agreed budgetary &amp; resource parameters</li><li>Maintains adequate levels of spares, stock and supplies, ensuring effective forward planning.</li><li>Diagnoses and undertakes repair and maintenance tasks to a high quality including plumbing, joinery and carpentry, painting/decorating and lighting; or organizes and oversees repairs to completion if referred to contractors.</li><li>Understands and responds to health and safety matters in an appropriate &amp; timely manner</li><li>Reports any incidents or accidents to the Community Manager using the correct system and documentation</li><li>Moves furniture and heavy items around site as required</li><li>Ensures all communal areas of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair &amp; cleanliness.</li><li>Coordinates and accompanies external Contractors/Suppliers executing minor works on site.</li><li>Liaises with relevant team members within Estates Management or Operations teams to ensure transparency and clear communication when works are taking place.</li><li>Monitors Sub-Contractors performance to standard and retains accurate records of their site operations including all relevant RAMS &amp; Permits to Work.</li><li>Highlights and assists with the management of any community works.</li><li>Assists the Community Manager in key management ensuring high levels of security at all times.</li><li>Ensures annual checks are carried out for their statutory insurance and qualifications.</li><li>Manages and maintains all statutory testing records, utilizing other team members where appropriate</li><li>Carries out annual PAT testing and inspections of emergency lighting, weekly fire alarm tests and fire evacuations</li><li>Ensures the gardens and grounds maintenance to the property are well maintained, clean, tidy and hazard free, supervising external contractors as required</li><li>Practices proper safety techniques in accordance with Company and safe systems of work guidelines</li><li>Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address.</li><li>Reviews site risk assessments as required with Community Manager.</li><li>Seeks to maximize efficiency of utilities.</li></ul>Key Relationships<ul><li>Operations team</li><li>Estates Management team</li></ul>Knowledge &amp; Qualifications<ul><li>A reasonable level of general education educated to O’ Level / GCSE level or equivalent with demonstrable written and numerical skills.</li><li>Awareness of H&amp;S requirements on site</li><li>Continually strives to improve knowledge, skills and abilities to produce the best results</li><li>A recognized trade qualification, Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building, e.g. plumbing or electrical, is essential.</li></ul>Experience &amp; Skills<ul><li>Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder /residential construction in the following trades; plumber, electrician or carpenter</li><li>Experience of installing and maintaining hot and cold water systems, sanitary appliances and soil and waste drainage.</li><li>Experience of installing and maintaining electrical systems and fire alarm, emergency lighting and security systems.</li><li>Fluent English verbal and written communication skills</li><li>Helpful, friendly personality with effective communication skills behaving in a professional, courteous and helpful manner towards colleagues and residents</li><li>Good team player with strong relationship building and influencing skills</li><li>Positive approach and ability to work on own initiative</li><li>Ability to determine cost effective solutions to repairs</li><li>Contractor &amp; Supplier Supervision skills are desirable</li><li>Excellent organization skills with the ability to multi task and priorities</li><li>Flexible approach to work and adaptable to thrive in a changing environment.</li></ul>

Greystar

Maintenance Technician

ABOUT GREYSTAR​Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYThe position of Senior Community Manager for our asset in Kings Cross is taking overall responsibility and accountability for this 937 bed student asset. This person will have overarching responsibility for all operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading by example, your focus will be to build a vibrant, safe, and welcoming community for our residents to thrive.JOB DESCRIPTIONKey Role Responsibilities<ul><li>Contributes to the delivery of a complex and evolving staffing structure, covering our in-house Community Management, Concierge, Customer Service and Maintenance departments.</li><li>Provides supportive and inspiring leadership to the team by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices.</li><li>Identifies areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence.</li><li>Acts as a role model at all times by demonstrating the core values</li><li>Leads the team to create positive memorable experiences by exceeding expectations for all residents.</li><li>Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property’s occupancy and revenue goals</li><li>Ensures marketing campaigns, advertising and promotional activities are effectively implemented</li><li>Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community’s compliance with pertinent regulations, and providing performance data and reporting</li><li>Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience.</li><li>Meets targeted revenues by making rate recommendations based on market data and monitors payments.</li><li>Prepares and forecasts annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports.</li><li>Manages the financial performance; attending regular P&amp;L reviews with stakeholders.</li><li>Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.</li><li>Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues.</li><li>Assesses team member training needs and ensure thorough understanding of systems and adherence to policies</li><li>Develops capability of team members in order to meet key performance goals and future succession requirements.</li><li>Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.</li><li>Oversees the tenancy management process by coordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.</li><li>Works hand in hand with Health &amp; Safety to drive a safety culture by managing and monitoring the appropriate health &amp; safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment.</li><li>Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.</li><li>Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.</li><li>Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.</li></ul>Key Relationships<ul><li>Regional Operations Managers</li><li>Investors, Asset, and Portfolio Management Teams.</li><li>Corporate Support Teams including HR, Finance, Systems, Sales &amp; Marketing, Health &amp; Safety &amp; Capital Projects.</li></ul>About YouExperience Qualifications &amp; SkillsEssential<ul><li>Experience of successfully driving leasing performance and managing operations within the property sector or similar environment.</li><li>Experience of leading a team and a proven track record in delivering service excellence in a similar management role/ environment.</li><li>Detailed knowledge of Landlord/Tenant Legislation.</li><li>A strong team player but capable of working autonomously and taking ownership.</li><li>Excellent organisation skills with the ability to multi task and prioritise</li><li>Excellent verbal and written communication skills</li><li>Numerical skills necessary to complete the above activities.</li><li>Demonstrated management and leadership skills sufficient to recruit, lead, direct, evaluate and manage team members to achieve high performance, including maintenance specialists.</li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.</li><li>Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.</li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.</li></ul>

Senior Community Manager

ABOUT GREYSTAR​Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYReporting to the Community Manager, the Facilities Manager will be a key stakeholder in assisting in mobilisation plans and the opening of the new site, and the responsibility for the day-to-day operation of the designated Asset. They will provide effective leadership, guidance and support for all services through the management of directly employed Team Members, sub-contractors and suppliers. They will ensure the effective delivery of the FM services to the complete satisfaction of Community Manager and ROM, through achievement of quality standards (SFG20) within agreed annual budgets and will also participate in the tendering / negotiating of new contracts and business development.JOB DESCRIPTIONKey Role Responsibilities<ul><li>Manage all day-to-day site-based hard FM services.</li></ul><ul><li>Develop and implement effective site-specific reactive maintenance, planned preventative maintenance and life cycle replacement programmes.</li></ul><ul><li>Participate in the preparation and development of site-specific life cycle replacement programmes.</li></ul><ul><li>Implement procedures to ensure innovative and effective energy and utilities management and monitoring.</li></ul><ul><li>Actively seeks interaction and contact with residents to proactively seek to improve service delivery and takes appropriate action to resolve and address serviceissues.</li></ul><ul><li>Hires, onboards and develops capability of team members in order to meet key performance goals and future succession requirements.</li></ul><ul><li>Manage all sub-contractors and service providers. Sub-contractors will include but not limited to, specialist building maintenance contractors, grounds maintenancecontractor and pest control contractor.</li></ul><ul><li>Coordinates and monitors minor works contractors and suppliers’ standards; retainsaccurate stock records, site operations log, including all relevant RAMS &amp; Permitsto work, testing records and conducts annual PAT testing to achieve statutory compliance.</li></ul><ul><li>Ensures that the Asset Management Plan documentation (Operations and Maintenance Manuals, Health and Safety File and Statutory records) aremaintained in anup-to-date state in each property.</li></ul><ul><li>Manages and coordinates project works, including the summer peak period ensuring efficiency and organization of check out inspections, check and fixes, general upkeep and electrical and plumbing to ensure we are prepared for check ins</li></ul><ul><li>Ensures that the appearance and physical aspects of the properties meet established standards through routine quality and safety inspections.</li></ul><ul><li>Issue all relevant permits to contractors to ensure compliance with Greystar Policies &amp; Procedures.</li></ul><ul><li>Production of monthly financial &amp; contract specific reports as needed by the Community Manager and ensure the timely supply of site management information as andwhen required.</li></ul><ul><li>Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay withinbudgetary guidelines.</li></ul><ul><li>Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communicationwith finance team members and other stakeholders as required.</li></ul><ul><li>Contributes to the development of the annual budget(s) for the properties and is accountable for attainment of related budget goals by analyzing and evaluatingfinancial statements, reconciling monthly statements against approved budget, and working with the Community Manager</li></ul><ul><li>Implement our Health and Safety policy and Procedures to ensure the safety and welfare of all employees, sub-contractors, end users and the public. Production ofmonthly Health &amp; Safety Reports.</li></ul>About you<ul><li>Good level of general education.</li></ul><ul><li>An understanding of UK Health &amp; Safety laws and statutory regulations relating to buildings management including interactions with Local Authority Representatives.</li></ul><ul><li>A qualification in electrical/mechanical engineering or plumbing (i.e. NVQ, City Guilds or similar) or the equivalent of an apprentice program or trade school in thebuilding trades.</li></ul><ul><li>Knowledge in all building repair trades, purchasing procedures and practices, painting and repair procedures in advantageous</li></ul><ul><li>General knowledge/understanding of Health and Safety risks including manual handling, worksite safety, chemicals, trip and fall hazards.</li></ul><ul><li>Building maintenance experience in a Corporate residential environment.</li></ul><ul><li>Demonstrate a sound knowledge of the market, possibly with a facilities management provider</li></ul><ul><li>Previous experience of supervising contractors/suppliers and of working with teams repairing and maintaining premium residential buildings.</li></ul><ul><li>Experience of developing and maintaining risk assessments, managing preventative maintenance systems and the ability to support the Community Manager to meetthem.</li></ul><ul><li>Experience in new openings /mobilizations of accommodation/hospitality/commercial (desirable).</li></ul><ul><li>IOSH qualified (desirable).</li></ul><ul><li>An understanding of HVCA SFG20 maintenance job plans (desirable). </li></ul>

Facilities Manager - Wembley Park and London Bridge

ABOUT GREYSTAR​Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYWorks as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.JOB DESCRIPTIONKey Role Responsibilities<ul><li>Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.</li><li>Supports the creation of a positive, memorable experience for residents</li><li>Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.</li><li>Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.</li><li>Supports events and activities within the Community</li><li>Establishes and maintains relationships with University clients.</li><li>Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.</li><li>Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.</li><li>Undertakes marketing activities such as attending open days and leafleting to promote the property.</li><li>Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.&nbsp;</li><li>Assists with summer Community preparations, including move-in and move-out processes.</li><li>Completes Health and Safety compliance activities in line with the Company’s policies and procedures.</li><li>Participates where required in an on call roster to provide out of hours emergency support for the Community.</li><li>Chase outstanding rent arrears following rent collection procedures in meeting property targets.</li><li>Promote tenancy extensions and other revenue streams such as vending</li><li>Raise purchase orders in accordance with procedures</li><li>Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.</li><li>Look to maximise efficiency of utilities.</li></ul>About YouKnowledge &amp; Qualifications<ul><li>Good level of general education</li><li>Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems)</li><li>A knowledge and understanding of UK Health and Safety requirements and legislation.</li></ul>Experience &amp; Skills Essential<ul><li>Excellent customer service skills and significant experience in a customer facing service delivery role.</li><li>Good team player with strong relationship building and influencing skills</li><li>Ability to act autonomously, taking decisions and/or action when required.</li><li>Fluent English verbal and written communication skills</li><li>Excellent organization skills with the ability to multi task and priorities</li><li>Numerical skills necessary to complete the above activities</li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience</li><li>Flexible approach to work and adaptable to thrive in a changing environment.</li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.</li></ul>

Customer Service Associate

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 977,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYContributes to an exceptional resident experience by ensuring all aspects of the appearance of the community are presented to the proper standards by completing tasks to maintain common areas, amenities and grounds both in and outside of the buildings. Performs repairs and minor redecoration and assists with resident enquiries and parcel management, delivering a varied and rewarding role.JOB DESCRIPTIONKey Role Responsibilities<ul><li>Works as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.</li><li>Removes waste and remaining items from vacant apartments prior to starting the make ready process, transfers waste to rubbish bins or storage area as applicable and cleans and maintains the storage areas.</li><li>Rotates refuse bins daily, prepares the bins for the weekly collection by the local authority and returns them to the bin areas in the car park after pick up.</li><li>Responds positively to maintenance queries, resolving them in a timely manner or signposting residents to the most appropriate person to assist them.</li><li>Completes assigned minor and routine service requests.</li><li>Assists the Community Team with compliance requirements in regard to units and common areas.</li><li>Distributes notices, communications and parcels to residents as necessary.</li><li>Undertakes relocation and removal/disposal of furniture</li><li>Ensures all empty rooms and apartment and show flats are freshened to maintain market-ready appeal.</li><li>Conducts weekly internal PPMs as directed such as flushing, fire alarm testing and emergency lights in line with health and safety policies.</li><li>Assists in the make-ready, move in and move out process by performing duties and checks requested by Community Manager and/or Supervisor.</li><li>Informs Community or Assistant Manager of any observed hazard or potentially dangerous situation to residents, team members, guests, and others.</li></ul>Your Profile<ul><li>Ability to read and write in English to a level that enables full understanding and compliance with product safety labels, COSHH policy, and procedure manuals</li><li>Knowledge and understanding of UK health and safety requirements</li><li>Knowledgeable and skilled in the safe use and maintenance of cleaning fluids and tools</li><li>Previous experience in a similar role within a customer occupied environment.</li><li>Demonstrated ability to solve problems in a variety of practical situations and follow standardised procedures.&nbsp;</li><li>Ability to work autonomously, using initiative when required.</li><li>Strong attention to detail</li><li>Flexible approach to work and adaptable to thrive in a changing environment</li><li>Helpful, friendly personality with effective communication skills behaving in a professional, courteous and helpful manner towards colleagues and residents at all times</li><li>Ability to use standard resources, tools and equipment to perform duties</li><li>Must be comfortable working inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).</li><li>Demonstrated ability to undertake minor repairs and redecoration and first line maintenance repairs in joinery, plumbing and glazing</li></ul>Behaviours &amp; ValuesIntegrity | Equality | Accountability | Professionalism | Teamwork | Service

Facilities Assistant

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 977,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYWorks as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.JOB DESCRIPTIONKey Role Responsibilities<ul><li>Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.</li><li>Supports the creation of a positive, memorable experience for residents</li><li>Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.</li><li>Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.</li><li>Supports events and activities within the Community</li><li>Establishes and maintains relationships with clients.</li><li>Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.</li><li>Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.</li><li>Assist with ad-hoc administrative duties such as - organising/auditing parcel rooms, assisting with events and meetings, assisting residents with any ad-hoc requests by them</li><li>Undertakes marketing activities such as attending open days and leafleting to promote the property.</li><li>Carries out sales and leasing activities including: viewings, move ins, following up on enquiries.&nbsp;</li><li>Assists with Community preparations, including move-in and move-out processes.</li><li>Completes Health and Safety compliance activities in line with the Company’s policies and procedures.</li><li>Participates where required in an on call roster to provide out of hours emergency support for the Community.</li><li>Chase outstanding rent arrears following rent collection procedures in meeting property targets.</li><li>Promote tenancy extensions and other revenue streams such as vending</li><li>Raise purchase orders in accordance with procedures</li><li>Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.</li><li>Look to maximise efficiency of utilities.</li><li>Assist with any other reasonable request by the management team</li></ul>Knowledge &amp; Qualifications<ul><li>Good level of general education</li><li>Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems)</li><li>A knowledge and understanding of UK Health and Safety requirements and legislation</li></ul>Experience &amp; SkillsEssential<ul><li>Excellent customer service skills and significant experience in a customer facing service delivery role.</li><li>Good team player with strong relationship building and influencing skills</li><li>Ability to act autonomously, taking decisions and/or action when required.</li><li>Fluent English verbal and written communication skills</li><li>Excellent organisation skills with the ability to multi task and prioritise</li><li>Numerical skills necessary to complete the above activities</li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience</li><li>Flexible approach to work and adaptable to thrive in a changing environment.</li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others</li></ul>

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 977,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYThe Senior Analyst is responsible for supporting all aspects of the portfolio management functions of the business including allocation decisions, hold-sell decisions, financings, equity raising, and relationship management. The Portfolio Management team at Greystar plays a pivotal role in driving value creation for both our institutional partners and the internal business through effective collaboration with key internal and external stakeholders. This team is involved in critical allocation, financing, disposition, and structuring decisions. Additionally, they are instrumental in cultivating and maintaining robust relationships with external investors, ensuring alignment on the key targets of each venture. This is a central and diverse role that provides support for, and input to, investment and portfolio management activities, through research, modelling and preparing analysis to support all functions of the portfolio management team. The Senior Analyst will also support the analysis and presentation of key performance information both internally and to external investment partners to drive well-informed and value-enhancing decisions on new and existing strategies.JOB DESCRIPTIONKey Role ResponsibilitiesPrimary responsibilities may include but are not limited to:<ul><li>Prepare financial models to support ongoing portfolio management decisions including, but not limited to, new acquisition activity, hold-sell analysis and financing decisions;</li><li>Assess the performance of the portfolio(s) against budget and underwriting, highlighting any points of exception or opportunity;</li><li>Work with colleagues to monitor performance of specific initiatives and deliver key performance metrics to the business covering leasing performance, income, expense and returns;</li><li>Oversee the preparation of materials and deliverables for presentation to internal committees, current and prospective investors, and other stakeholders;</li><li>Assist in new venture formation, including preparation of life-of-fund models and strategy papers, as well as supporting the entities’ creation, structuring and legal documentation;</li><li>Support the annual rent and budget-setting process;</li><li>Work with stakeholders across the business to improve our reporting systems and data capture to drive visibility and efficiency;</li><li>Support the mobilisation of new assets and portfolios into the business;</li><li>Monitor and report on key market, industry and competitor data;</li><li>Complete financial, accounting, narrative, and administrative reports, as well as analyses key to the successful execution of the business plans.</li></ul>Knowledge &amp; Qualifications<ul><li>Educated to degree level or equivalent (2:1 and above) in a related business or analytical subject; such as finance, business management, real estate, accounting, economics, mathematics, statistics; science or engineering.</li><li>IT literate and fully conversant with all Microsoft packages including PowerPoint (Advanced level) and Excel (Advanced level).</li></ul>Experience &amp; SkillsEssential:<ul><li>Demonstrable experience in an analytical role within investment banking, private equity, or other related finance;</li><li>Strong quantitative background with experience in financial modelling, valuations and financial analysis;</li><li>Strong qualitative analytical skills; having the ability to research, analyse and present complex financial data;</li><li>Highly numerate, with strong attention to detail;</li><li>Strong written and verbal communication skills; including the ability to effectively write and present reports and information;</li><li>Excellent interpersonal skills including the ability to establish and maintain positive relationships at all levels;</li><li>Good organisation skills and the ability to work effectively under pressure and to deadlines;</li><li>Naturally inquisitive and commercially minded, with a desire to understand the bigger picture and contribute to understanding and solving problems;</li><li>A positive team player, with an adaptable and flexible approach along with ability to work collaboratively to drive results and support the wider team and business objectives;</li><li>An interest in Real Estate.</li></ul>Desirable:<ul><li>Demonstrable experience working in the Real Estate Sector.</li><li>Experience working in residential sector or on residential projects.</li><li>Fluency in a European Language.</li></ul>

Senior Analyst, Portfolio Management

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYTo contribute to an exceptional resident experience through the provision of a high standard of repairs and maintenance tasks. To inspect and diagnose faults and repairs in addition to undertaking minor day to day repairs and decoration to the building(s), grounds and equipment.JOB DESCRIPTIONKey Role Responsibilities<ul><li>Work as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.</li><li>Communicate effectively with customers, clients and colleagues; demonstrating a clear understanding of the issue and using initiative to respond accordingly</li><li>Maintain a focus on delivering services within agreed budgetary &amp; resource parameters</li><li>Monitor the electronic maintenance reporting system through TCAS or Base360 daily ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required.</li><li>Administer all property maintenance &amp; records in accordance with Greystar policies &amp; procedures</li><li>Maintain adequate levels of spares, stock and supplies, ensuring effective forward planning</li><li>To respond to calls outside office hours which cannot be resolved without a presence on site referring to appropriate contractors as necessary</li><li>Undertake repair and maintenance tasks to a high quality including plumbing; joinery and carpentry; painting/decorating; maintenance of lighting and; required statutory testing</li><li>Understand and respond to health and safety matters in an appropriate &amp; timely manner</li><li>Moving furniture and heavy items from location to location on site as required</li><li>Ensure all common parts of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair &amp; cleanliness.</li><li>Co-ordinate Contractors/Suppliers executing minor works contract on site</li><li>Monitor Sub-Contractors performance to standard and retain accurate records of their site operations including all relevant RAMS &amp; Permits to Work.</li><li>Highlight and assist with the management of any community works.</li><li>Assist the Community Manager in key management ensuring high levels of security at all times.</li><li>Accompany external contractors whilst on site in line with key management and access to accommodation policies and practice.</li><li>Ensure annual checks are carried out for their statutory insurance and qualifications.</li><li>Ensure the gardens and grounds maintenance to the property are well maintained, clean, tidy and hazard free, supervising external contractors as required</li><li>Manage &amp; maintain all statutory testing records, utilising other team members where appropriate</li><li>Carry out annual PAT testing and inspections of emergency lighting, weekly fire alarm tests and fire evacuations</li><li>Practices proper safety techniques in accordance with Company and safe systems of work guidelines</li><li>Report any incidents or accidents to the Community Manager using the correct system and documentation</li><li>Review site risk assessments as required with Community Manager.</li><li>Look to maximise efficiency of utilities</li></ul>Knowledge &amp; Qualifications<ul><li>A reasonable level of general education educated to O’Level / GCSE level or equivalent with demonstrable written and numerical skills.</li><li>Awareness of H&amp;S requirements onsite</li><li>Continually strives to improve knowledge, skills and abilities to produce the best results</li><li>Are cognised trade qualification, Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building is essential experience in Decorating and making good&nbsp;</li></ul>Experience &amp; SkillsEssential<ul><li>Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder / residential construction in the following trades; plumber electrician or carpenter</li><li>Fluent English verbal and written communication skills</li><li>Helpful, friendly personality with effective communication skills behaving in a professional , courteous and helpful manner towards colleagues and residents at all times</li><li>Good team player with strong relationship building and influencing skills</li><li>Positive approach and ability to work with little supervision</li><li>Ability to determine cost effective solutions to repairs</li><li>Contractor&amp; Supplier Supervision skills are desirable</li><li>Excellent organisation skills with the ability to multitask and prioritise</li><li>Numerical skills necessary to complete the above activities</li><li>Flexible approach to work and adaptable to thrive in a changing environment.</li></ul>

27 Full Time Jobs in London Borough of Lewisham, UK