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ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYContributes to an exceptional resident experience alongside the Community team and Estates Management team through the provision of a high standard of repairs, maintenance tasks, planned and unplanned works and statutory compliance of the building fabric and mechanical and electrical systems. Inspects and diagnoses faults, in addition to undertaking minor day to day repairs and decoration to the building(s), grounds and equipmentJOB DESCRIPTIONKey Role Responsibilities<ul><li>Works as part of the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.</li><li>Communicates effectively with residents, clients, contractors and colleagues; demonstrating a clear understanding of maintenance issues and using initiative to respond accordingly.</li><li>Monitors and maintains the electronic maintenance reporting system, Onesite, ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required.</li><li>Promotes customer satisfaction by providing regular updates to residents via OneSite regarding ongoing or delayed maintenance issues.</li><li>Administers all property maintenance &amp; records in accordance with Greystar policies &amp; procedures</li><li>Maintains a focus on delivering services within agreed budgetary &amp; resource parameters</li><li>Maintains adequate levels of spares, stock and supplies, ensuring effective forward planning.</li><li>Diagnoses and undertakes repair and maintenance tasks to a high quality including plumbing, joinery and carpentry, painting/decorating and lighting; or organizes and oversees repairs to completion if referred to contractors.</li><li>Understands and responds to health and safety matters in an appropriate &amp; timely manner</li><li>Reports any incidents or accidents to the Community Manager using the correct system and documentation</li><li>Moves furniture and heavy items around site as required</li><li>Ensures all communal areas of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair &amp; cleanliness.</li><li>Coordinates and accompanies external Contractors/Suppliers executing minor works on site.</li><li>Liaises with relevant team members within Estates Management or Operations teams to ensure transparency and clear communication when works are taking place.</li><li>Monitors Sub-Contractors performance to standard and retains accurate records of their site operations including all relevant RAMS &amp; Permits to Work.</li><li>Highlights and assists with the management of any community works.</li><li>Assists the Community Manager in key management ensuring high levels of security at all times.</li><li>Ensures annual checks are carried out for their statutory insurance and qualifications.</li><li>Manages and maintains all statutory testing records, utilizing other team members where appropriate</li><li>Carries out annual PAT testing and inspections of emergency lighting, weekly fire alarm tests and fire evacuations</li><li>Ensures the gardens and grounds maintenance to the property are well maintained, clean, tidy and hazard free, supervising external contractors as required</li><li>Practices proper safety techniques in accordance with Company and safe systems of work guidelines</li><li>Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address.</li><li>Reviews site risk assessments as required with Community Manager.</li><li>Seeks to maximize efficiency of utilities.</li></ul>Key Relationships<ul><li>Operations team</li><li>Estates Management team</li></ul>Knowledge &amp; Qualifications<ul><li>A reasonable level of general education educated to O’ Level / GCSE level or equivalent with demonstrable written and numerical skills.</li><li>Awareness of H&amp;S requirements on site</li><li>Continually strives to improve knowledge, skills and abilities to produce the best results</li><li>A recognized trade qualification, Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building, e.g. plumbing or electrical, is essential.</li></ul>Experience &amp; Skills<ul><li>Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder /residential construction in the following trades; plumber, electrician or carpenter</li><li>Experience of installing and maintaining hot and cold water systems, sanitary appliances and soil and waste drainage.</li><li>Experience of installing and maintaining electrical systems and fire alarm, emergency lighting and security systems.</li><li>Fluent English verbal and written communication skills</li><li>Helpful, friendly personality with effective communication skills behaving in a professional, courteous and helpful manner towards colleagues and residents</li><li>Good team player with strong relationship building and influencing skills</li><li>Positive approach and ability to work on own initiative</li><li>Ability to determine cost effective solutions to repairs</li><li>Contractor &amp; Supplier Supervision skills are desirable</li><li>Excellent organization skills with the ability to multi task and priorities</li><li>Flexible approach to work and adaptable to thrive in a changing environment.</li></ul>

Greystar

Maintenance Technician

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYThe Resident Experience Manager works to deliver Leasing Objectives, by delivering an enhanced resident experience, in every aspect of the Direct Let and Third-party Resident Journey in order to achieve occupancy, retention and resident satisfaction goals. Collaborating with department Leads and their teams, you will contribute towards building a vibrant, safe, and welcoming community our residents enjoy being a part of.JOB DESCRIPTIONKey Role Responsibilities<ul><li>Always acts as a role model by demonstrating the GS core values.</li><li>Monitors, proactively promotes, and encourages engagement with resident services, including via online platforms, and resident activities, both planned and informal events.</li><li>Contributes to the development and improvement of policies and procedures.</li><li>Create, establish, and embed a Complaints Management Process that evaluates different levels of dissatisfaction and "manages" adequate resolution and compensation (if required).</li><li>Standardise the Customer Journey and develop "key touch points" along the leasing and resident journey).</li><li>Drive NPS response through key campaigns (post check in and overall satisfaction).</li><li>Establish and deploy Customer Satisfaction experience strategies in line with Company expectation (measured through NPS rating).</li><li>Work with Facilities Manager to drive resident satisfaction on maintenance request resolution and efficiency and quality of service delivered, including comms.</li><li>Organise &amp; manage events around company’s key themes, focusing on resident demographics, engaging residents through event attendance and satisfaction.</li><li>Working with and engaging with FOH Team to execute events and key initiatives throughout leasing cycle.</li><li>Lead renewal and referral campaigns to deliver Company targets, including resident retention rates.</li><li>Work closely with CRM to enhance leasing opportunities, i.e.: Agency bookings, third party leasing, short lets and summer leasing opportunities.</li><li>Engage with University partners to support leasing performance throughout lease up cycle. This is inclusive of attending Student/University fairs to represent the Chapter brand.</li><li>Organise and host property open days/fairs, including tours and visits at site, engaging with local / key University partners.</li><li>Work to build and strengthen relationships with key feeder partners, i.e.: INTO Uni</li><li>Engage with 3rd party booking leads and act main point of contact between both parties.</li><li>Participates where required in an on-call roster to provide out of hours emergency support for the Community.</li><li>Assist management team to train, coach and develop team on Customer Service &amp; key touch points for resident experience (Lease to Release journey).</li><li>Monitors, proactively promotes, and encourages a strategy that places Resident welfare at the forefront of Resident Satisfaction Strategies.</li><li>Lead, manage and support Student Ambassador program alongside key stakeholders.</li></ul>Role Scope<ul><li>Property: Chapter Spitalfields</li><li>Capacity: 1113 Student Beds, 11 Residential PRS Units, 6 Retail Tenants</li><li>Turnover: c. £27.1 Million</li><li>Team: combined: c. 25 Team Members (directly &amp; 3rd party employed)</li><li>Resident Amenities: 24/7 staffing, Cinema &amp; Karaoke rooms, multi-use auditorium, extensive lobby &amp; lounge area, 24 hour gym &amp; exercise room, private study rooms, dedicated study area, balcony &amp; courtyard external spaces, games room, coffee shop and sky bar.</li></ul>Key Relationships<ul><li>Community Management and Community Teams.</li><li>Corporate Support Teams including Procurement, Finance, Systems &amp; Capital Projects.</li><li>Sales, Marketing (including web management team), Regional Operations Managers, Investors &amp; Portfolio Management Team.</li><li>Groups and 3rd party agent (leasing) stakeholders.</li><li>Client Relationship Manager &amp; Operations Standards Manager</li><li>3rd Party Partners: Housekeeping, Security, contractors (refurbishment works etc)</li></ul>Knowledge &amp; Qualifications<ul><li>Good level of general education</li><li>Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.</li><li>Proficiency in using property operations systems. Training will however, be provided.</li></ul>Experience &amp; SkillsEssential <ul><li>Excellent customer service skills and significant experience in a similar role in a world-class accommodation/hospitality/leisure or reservations/membership environment.</li><li>Demonstrable experience in running social media channels and handling customer queries and complaints.</li><li>Demonstrable sales and marketing event delivery .</li><li>Evidence of organisation skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail.</li><li>A strong team player but capable of working autonomously and taking ownership.</li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.</li><li>Fluent English verbal and written communication skills.</li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.</li></ul>

Resident Experience Manager

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYTo contribute to an exceptional resident experience through the provision of a high standard of repairs and maintenance tasks. To inspect and diagnose faults and repairs in addition to undertaking minor day to day repairs and decoration to the building(s), grounds and equipment.JOB DESCRIPTIONKeyRoleResponsibilities<ul><li>Work as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.</li><li>Communicate effectively with customers, clients and colleagues; demonstrating a clear&nbsp;understanding of the issue and using initiative to respond accordingly</li><li>Maintain a focus on delivering services within agreed budgetary &amp; resource parameters</li><li>Monitor the electronic maintenance reporting system through TCAS or Base 360 daily ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required.</li><li>Administer all property maintenance &amp; records in accordance with Greystar policies &amp; procedures</li><li>Maintain adequate levels of spares, stock and supplies, ensuring effective forward planning</li><li>To respond to calls outside office hours which cannot be resolved without a presence on site referring to appropriate contractors as necessary</li><li>Undertake repair and maintenance tasks to a high quality including plumbing; joinery and&nbsp;carpentry; painting/decorating; maintenance of lighting and; required statutory testing</li><li>Understand and respond to health and safety matters in an appropriate &amp; timely manner</li><li>Moving furniture and heavy items from location to location on site as required</li><li>Ensure all common parts of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair &amp; cleanliness.</li><li>Co-ordinate Contractors/Suppliers executing minor works contract on site</li><li>Monitor Sub-Contractors performance to standard and retain accurate records of their site operations including all relevant RAMS &amp; Permits to Work.</li><li>Highlight and assist with the management of any community works.</li><li>Assist the Community Manager in key management ensuring high levels of security at all&nbsp;times.</li><li>Accompany external contractors whilst on site in line with key management and access to accommodation policies and practice.</li><li>Ensure annual checks are carried out for their statutory insurance and qualifications.</li><li>Ensure the gardens and grounds maintenance to the property are well maintained, clean, tidy&nbsp;and hazard free, supervising external contractors as required</li><li>Manage &amp; maintain all statutory testing records, utilising other team members where appropriate</li><li>Carry out annual PAT testing and inspections of emergency lighting, weekly fire alarm tests&nbsp;and fire evacuations</li><li>Practices proper safety techniques in accordance with Company and safe systems of work guidelines</li><li>Report any incidents or accidents to the Community Manager using the correct system and documentation</li><li>Review site risk assessments as required with Community Manager.</li><li>Look to maximise efficiency of utilities</li></ul>Knowledge&amp;Qualifications<ul><li>Areasonablelevelof generaleducationeducated toO’Level/ GCSElevelor equivalentwithdemonstrable writtenandnumericalskills.</li><li>AwarenessofH&amp;Srequirements onsite</li><li>Continuallystrives toimproveknowledge,skills andabilities toproducethebest results</li><li>Arecognisedtradequalification,BuildingCraftsOperativeCertificate,CityandGuildsorNVQrelevanttoundertakingrepairsandmaintenanceinaresidential buildingisessentialexperience in Decorating and making good&nbsp;</li></ul>Experience&amp;SkillsEssential<ul><li>Experience ofundertakingrepairs andmaintenanceinadomesticresidentialenvironmentoras ageneralbuilder /residentialconstructioninthefollowingtrades; plumber,electricianorcarpenter</li><li>Fluent Englishverbal andwrittencommunicationskills</li><li>Helpful, friendlypersonalitywitheffectivecommunicationskills behavinginaprofessional,courteous and helpfulmannertowardscolleaguesandresidents atalltimes</li><li>Good teamplayer withstrongrelationshipbuildingandinfluencingskills</li><li>Positive approachandability toworkwith littlesupervision</li><li>Ability todeterminecost effectivesolutionstorepairs</li><li>Contractor&amp; Supplier Supervisionskills aredesirable</li><li>Excellentorganisationskillswiththeability tomultitaskandprioritise</li><li>Numericalskills necessarytocompletetheaboveactivities</li><li>Flexibleapproachtoworkandadaptabletothriveinachangingenvironment.</li></ul>

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYEnsures the overall cleanliness and proper appearance of the community, including external litter, all internal communal spaces, reception, designated resident rooms, office areas, and other amenities to enhance and maintain the community appeal and provide a positive resident experience.JOB DESCRIPTIONKey Role Responsibilities<ul><li>Work as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.</li><li>Responds positively to customer queries, resolving them in a timely manner or signposting residents to the most appropriate person to assist them.</li><li>Cleans the reception, offices, common spaces and restrooms.</li><li>Checks on a daily basis all amenity areas and cleans where required.</li><li>Carries out a full litter pick daily to all external areas in the community.</li><li>Ensures all empty rooms and apartment and targeted show flats are freshened throughout the day to maintain market-ready appeal.</li><li>Conducts weekly flush downs in all empty rooms and apartments in line with health and safety policies.</li><li>Assists in the make-ready process by performing additional duties requested by Community Manager and/or supervisor.</li><li>Informs Community Manager of any observed hazard or potentially dangerous situation to residents, team members, guests, and others.</li><li>Logs maintenance issues with the Customer Service team where identified as part of daily tasks and routine.</li><li>Ad hoc requests to address Resident concerns or queries Maintains an appropriate inventory of cleaning supplies and informs the appropriate supervisor when a re-order is necessary.</li><li>Makes best use of materials and equipment provided championing cost efficiencies whenever possible without compromising on quality.</li><li>Maintaining agreed cleaning standards within designated resident rooms, including but not limited to, kitchens and bathrooms, vacuuming carpets, sweeping and mopping floors, dusting and polishing furniture, and emptying trash containers. You may also be asked to change bed linen, make beds, replace used towels, and restock bathroom supplies like shampoo and soap, if required.</li><li>Maintain and manage agreed stock levels, organised appropriately to avoid any damaged linen.</li></ul>Key Relationships<ul><li>Onsite Team Members</li></ul>About You Knowledge &amp; Qualifications<ul><li>Ability to read and write in English to a level that enables full understanding and compliance with product safety labels, COSHH policy, and procedure manuals.</li><li>Knowledge and understanding of UK health and safety requirements.</li><li>Knowledgeable and skilled in the safe use and maintenance of cleaning fluids and tools.</li></ul>Experience &amp; SkillsEssential<ul><li>Demonstrated ability to solve problems in a variety of practical situations and follow standardised procedures.</li><li>Ability to work autonomously, using initiative when required.</li><li>Strong attention to detail</li><li>Flexible approach to work and adaptable to thrive in a changing environment.</li><li>• Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts and respond courteously to questions and requests.</li></ul>

Housekeeper

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYThe Asset Management team sits within Investments, working alongside Portfolio Management and the Transactions team. The key function of the Asset Management team is to execute the asset level investment strategies across the Student Accommodation platforms, delivering performance targets in line with the Business Plan. The Manager plays a lead role in the operational implementation of Greystar’s investment strategies. This role supports the development and implementation of business plans and practices that achieve the investment and operating goals of the portfolio.JOB DESCRIPTIONKey Role Responsibilities<ul><li>Monitor and oversee individual investments and overall portfolio performance, critically evaluating existing real estate operations and business plan execution to identify new strategies to drive NOI and maximize returns across the portfolio.</li><li>Partners with the operating platform to deliver key performance metrics to achieve the business plan, including leasing performance, revenue and expense management, and impact to asset returns.</li><li>Leads compilation of annual operational and capital budgets and business plans for senior management and capital partners review.</li><li>Participates with the Company's senior leaders in routine market review discussions to examine the overall operational and financial results for the asset portfolios, present and justify business plans and makes strategy recommendations.</li><li>Actively participates in major capitalization initiatives, acquisitions and dispositions.</li><li>Maintains and develop a broad network of industry related resources to support the execution and growth of the organization.</li><li>Leads and manage team members; interviewing, hiring, on boarding and developing direct reports and other team members as appropriate and managing their performance in accordance with Company policies, values, and business practices.</li><li>Completes various financial, accounting, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.</li></ul>Knowledge &amp; Qualifications<ul><li>Educated to degree level or equivalent a related business or analytical subject; such as finance, business management, real estate, accounting, economics, mathematics, statistics; science or engineering.</li><li>MBA in real estate, business or finance, MRICS or similar professional accreditation (desirable).</li><li>IT literate and fully conversant with all Microsoft packages including PowerPoint (Advanced level) and Excel (Advanced level).</li><li>General understanding of student accommodation.</li></ul>Experience &amp; Skills<ul><li>Demonstrable senior level experience working in a similar investment, asset or portfolio management role.</li><li>Demonstrable real estate experience (essential) within the UK.</li><li>Strong understanding of real estate and debt markets; and of standard terms and structures of deal capital.</li><li>Strong analytical and quantitative skills, along with the ability to quickly interpret complex written and financial data.</li><li>Commercially focused and able to apply sound business principals.</li><li>Demonstrated management and leadership skills and sufficient to recruit, lead and manage team members to achieve high performance.</li><li>Excellent interpersonal skills including the ability to establish and maintain positive relationships and act with impact and influence at all levels.</li><li>Strong written communication skills; including the ability to articulate and discuss fund/portfolio and underlying investment, and the ability to effectively write and present concise business presentations and investment reviews.</li><li>Strong organisational and project management skills to juggle complex tasks and manage the workload of others, with the ability to work effectively under pressure, to deadlines and work flexibly in a changing environment and within a dynamic real estate investment and asset management environment.</li><li>Self-motivated and proactive, both with respect to managing workload and own professional development</li></ul>

Manager, Asset Management

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYThe Senior Business Systems Analyst is responsible for system administration of Greystar’s Yardi Residential Management Solution (CRM Flex, CRM IQ, Voyager, AR Manager, MIQ etc). The job holder will be Greystar’s local expert-level super user and second line support for Yardi , also responsible for requirements gathering, business and systems process mapping and detailed system requirements.JOB DESCRIPTIONKey Role Responsibilities<ul><li>Maintains and administers the Yardi Residential Management eco-systems, ensuring data integrity and the standardisation of procedures and practices.</li><li>Leads and/or participates in the due diligence and property set up process by completing systems conversions and/or set-up of new properties.</li><li>Coordinates and assists in supervising systems upgrades, conversion, and installations by evaluating and recommending upgrades based on business needs and requirements.</li><li>Works closely with the UK &amp; US Systems team to ensure that the databases are maintainedin accordance with global policy.</li><li>Undertakes 2nd line support for Yardi , analysing issues and problems related to software systems and programs, and determiningand implementing appropriate solutions, training, or maintenanceas necessary.</li><li>Prepares and executes ETLs in the appropriate sequence.</li><li>Analyses business requirements and writes appropriate YSR reports.</li><li>Manages any ad-hoc database changes, as requested and in line with standard procedures governing the database.</li><li>Maintains systems and databases for existing and new properties by entering data, running reports and performing audits as necessary.</li><li>Works with the Learning and Development Manager to develop technical reports, documents, user support and technical manuals to support systems and software training.&nbsp;&nbsp;</li><li>Prepares detailed functional programme specifications for reports, interfaces and other modules.</li><li>Communicates with managementregarding the progress of software and systems training initiatives, participation and impact on performance by creating and analysing reports, gathering feedback from managers and team members, reviewing other Company reports related to benchmarks and performance metrics and making recommendations for enhancing results.</li><li>Completes various financial, accounting, administrative and other reports and analysis or other duties as assigned or as necessary.</li></ul>Knowledge &amp; Qualifications<ul><li>Knowledge and proficiency in Yardi residential ecosystem(CRM Flex, Maintenance IQ, Voyager, AR Manager, MIQ).</li><li>A solid understanding of ETLs and YSR.</li><li>A solid understanding of SSRS and complex SQL scripts.</li><li>A good working knowledge of Yardi International, GL Accounting (AR/AP), Investment and Construction modules.</li><li>IT literate and fully conversant with all Microsoft packages including Excel, Access and Project.</li><li>Fluent English. Additional European language preferable</li></ul>Experience &amp; Skills<ul><li>Experience of working with operational business systems, in a similar senior level system administration or analytical and systems implementation/project management/support role.</li><li>Experience of helpdesk/system support services.</li><li>Experience within or general understanding of the property sector, in particular residential apartments and third-party management, in order to relate financial and operating analyses to practical business solutions and process improvements.</li><li>Solid business analysis skills to be effective at activity and milestone management and tracking of progress.</li><li>Demonstrates a passion for customer service and a flexible approach to working supportively with others in the achievement of the overall Company goals; patient, responsive and demonstrates a positive attitude.</li><li>Excellent interpersonal skills and the ability to work with impact and influence.&nbsp;&nbsp;</li><li>An engaging individual who quickly establishes a strong network of peers and is a trusted colleague across the organisation.</li><li>Demonstrates strong commercial awareness.&nbsp;&nbsp;</li><li>Understands the cycle of business change and the critical need to engage with stakeholdersthroughout a programme.</li><li>Strong team management focus, committed to developing and retaining talented team members.</li></ul>

Senior Business Systems Analyst

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYYou will run a group of autonomous business units taking overall responsibility and accountability for the operations including motivating team members and setting expectations about daily activities and the resources of the properties to achieve established budgeted financial and operational goals. Your focus will be to engage your teams in delivering vibrant, safe and welcoming communities our residents enjoy being part of.JOB DESCRIPTIONKey Role Responsibilities<ul><li>Acts as a role model at all times by demonstrating the core values</li><li>Champions consistency and operational excellence in each community by ensuring people and practices are aligned to creating positive memorable experiences by exceeding expectations. Proactive in striving for continuous improvement through feedback</li><li>Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property’s occupancy and revenue goals; ensuring effective implementation of marketing campaigns, advertising and promotional activities</li><li>Meets targeted revenues by making rate recommendations based on market data and monitors payments.</li><li>Prepares and forecasts annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports.</li><li>Ensures achievement of the financial performance; attending regular P&amp;L reviews with stakeholders.</li><li>Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.</li><li>Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community’s compliance with pertinent regulations and providing performance data and reporting</li><li>Assesses team member training needs and ensure thorough understanding of systems and adherence to policies</li><li>Develops capability of team members in order to meet key performance goals and future succession requirements.</li><li>Co-ordinates the generation of purchase orders and invoice processing from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.</li><li>Ensures effective implementation of the tenancy management process</li><li>Works hand in hand with Health &amp; Safety to drive a safety culture by managing and monitoring the appropriate health &amp; safety and compliance activities including the incident reporting system and ensures that the communities operate in a safe and risk free environment.</li><li>Ensures the operation of the communities complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.</li><li>Manages planned and reactive maintenance and refurbishments engaging internal teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.</li><li>Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.</li></ul>About YouKnowledge &amp; Qualifications<ul><li>Good level of general education.</li><li>Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.</li><li>Proficiency in using property management software. Training will however, be provided.</li><li>A knowledge and understanding of UK Health and Safety policies preferably with some form of recognised training i.e. IOSH or NEBOSH.</li></ul>Experience &amp; Skills&nbsp;&nbsp;&nbsp;Essential<ul><li>Experience of successfully driving revenue, occupancy, service excellence and profitability in a multi-siteoperation within the property sector, leisure or retail environment.</li><li>Evidence of understanding leadership and expectation setting to achieve high performance in a multi-site role.</li><li>A positive team player, skilled at working collaboratively with team members, key business leaders to drive results and support the wider team and business objectives.</li><li>Excellent organisation skills, including the ability to prioritise workload, achieve deadline driven defined outcomes and displays good judgment under pressure.</li><li>Excellent verbal and written communication skills &amp; numerical skills necessary to complete the above activities.</li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.</li><li>Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.​</li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.</li></ul>Key Relationships<ul><li>Regional Operations Managers, Investors &amp; Portfolio Management Team.</li><li>Corporate Support Teams including HR, Finance, Systems, Sales &amp; Marketing, Health &amp; Safety &amp; Capital Projects.</li></ul>

Dual Site Community Manager

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYThe purpose of this role is to manage and support in the delivery of the day-to-day resident experience objectives at Chapter Lewisham, and lead the team by example to build a vibrant, safe and welcoming community our residents enjoy being part of. Assisting the Community Manager in the day-to-day financial and operational management of the property including leasing, marketing, property maintenance and tenancy administration.JOB DESCRIPTIONKey Responsibilities<ul><li>Acts as a role model at all times by demonstrating the core values&nbsp;</li><li>Acts up covering the Community Manager responsibilities in his or her absence ensuring work is organised and executed in line with Greystar expectations.</li><li>Actively seeks interaction and contact with residents to proactively seek to improve the front of house service deliveryanticipating and exceeding resident expectations.</li><li>Promotes resident satisfaction and retention by monitoring resident feedback including online reviews and responding to questions, requestsand complaints in a timely manner, and taking appropriate action to resolve and address service issues.&nbsp;</li><li>Assists and supports the Community Manager with communications, assessment and development of team members.</li><li>Monitors payments and chases outstanding rent arrears following rent collection processesto meet business goals whilst promoting tenancy extensions and other revenue streams.</li><li>Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.</li><li>Processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.</li><li>Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.</li><li>Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.</li><li>Completes relevant operational, financial and compliance administrative tasks including routine weekly and monthly reporting and ensures property data is accurate.</li><li>Supports with resident event management within the community.</li><li>Undertakes marketing and leasing activities including: viewings, following up on enquiries and sales conversions.</li><li>Undertakes marketing and leasing activities including: viewings, following up on enquiries and sales conversions.​</li><li>Stays informed about current market and competitor conditions.</li><li>Assists with summer community preparations, including move-in and move-out processes.</li><li>Assists the Community Manager to ensure the property meets necessary Health and Safety requirements, monitors incident reporting system and completes compliance activities in line with the Company’s policies and procedures.</li><li>Participates where required in an on call roster to provide out of hours emergency support for the community.</li><li>Works with the Community Manager in the preparation of the annual budget and monthly management accounts&nbsp;.</li></ul>Key Relationships<ul><li>Community Managers and Community Teams.</li><li>Regional Operations Managers.</li><li>Corporate Support Teams including HR, Finance, Systems, Sales &amp; Marketing, Health &amp; Safety &amp; Capital Projects.</li></ul>About YouKnowledge &amp; Qualifications<ul><li>Good level of general education.</li><li>Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.</li><li>Proficiency in using property operation systems. Training will however, be provided.</li><li>Knowledge of Landlord/Tenant Legislation.</li></ul>Experience &amp; SkillsEssential<ul><li>Excellent customer service skills and significant experience in a customer facing service delivery role.</li><li>Good team player&nbsp; with strong relationship building and influencing skills.</li><li>Ability to act autonomously, taking decisions and/or action when required.</li><li>Fluent Englishverbal and written communication skills.</li><li>Excellent organisation skills with the ability to multi task and prioritise&nbsp;.</li><li>Numerical skills necessary to complete the above activities&nbsp;.</li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.</li><li>Flexible approach to work and adaptable to thrive in a changing environment.</li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.</li></ul>

27 Full Time Jobs in London Borough of Lewisham, UK