field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The primary function of the Partner Success Manager (PSM) role is to establish day-to-day operational expertise and Amex Brand Champions in the high-touch segment of our book of business via a proactive &amp; targeted engagement model. PSMs are the face of our business to our customer base and are individual contributors responsible for meeting goals associated with our portfolio. PSMs will nurture 1:1 relationships with high-value partners primarily focused in our priority cities, taking a consultative approach to strengthening the foundation of a long-term partnership, driving product adoption &amp; engagement, performance analysis, developing advocacy, and becoming a trusted advisor. Nurturing the key partnerships that we have in these cities is critical to the growth of the market and evolution of the partner relationship with Amex.PSMs will develop a deep understanding of discovery, data analysis, advocacy, and thought leadership, which will in turn help guide the strategy &amp; tactics paramount to success for our internal business and for our partner relationships. You should demonstrate product knowledge, proficiency and deliver high quality outputs against our department's goals.The PSM should be a resource and work with stakeholders across the organization. This role requires close collaboration with Support, Implementation, Sales, Product, Marketing, Industry Development, Engineering, Data, Finance, and Strategic Partnerships Teams.Role Responsibilities<ul><li>Identify customer expectations, values, and desired outcomes and create manageable Success Plans with the customer</li><li>Develop and execute proactive and predictive account management tactics to drive retention</li><li>Champion escalation resolutions in a timely and effective manner</li><li>Act as a client-facing trusted advisor</li><li>Ensure restaurant stakeholder org chart identified &amp; champion in place</li><li>Prepare and deliver biannual business reviews with all direct partnerships and appropriate stakeholders</li><li>Identify and establish rapport with individuals in the various partner roles</li><li>Nurture advocacy with our restaurant partners</li><li>Prepare and participate in team meetings and appropriately discuss positive and negative results to a range of audiences (city meetings, team meetings, leadership meetings, etc.) with a solution- and curiosity-minded approach</li><li>Stay informed and contribute to competitive analyses and objections</li><li>Work with managers to enhance customer journey playbooks and experiences</li><li>Maintain a high level of competency in product knowledge and use-cases, including familiarity with the product roadmap and release schedule</li><li>Identify and qualify engagement and value-add opportunities: cross-sells and programming</li><li>Identify and overcome objections</li><li>Gain competency with churn de-escalation and appropriately manage customer departures</li><li>Participate in continued education and career development upskilling opportunities</li></ul>Role Requirements:<ul><li>Hospitality operations experience</li><li>Project management experience (e.g., lead meetings, providing status reports, develop and manage project plans).</li><li>Outstanding communication and interpersonal skills.</li><li>Must possess strong analytical, problem-solving and writing skills.</li><li>Experience analyzing data and providing answers to ad-hoc customer questions.</li><li>Must be a quick learner with the ability to multi-task in a fast-paced environment.</li><li>A team player.</li><li>Strong work ethic and high level of professionalism.</li><li>Experience using Salesforce.</li></ul>Preferred Qualifications:<ul><li>At least 1 year of account management/customer service in B2B software (SaaS preferred).</li><li>You display curiosity in big ideas, exhibit interest in understanding how to grow and retain our customers.</li><li>You strive to learn about our users, the business and hospitality industry.</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Partner Success Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the Role:Our Internal Audit group is seeking a Senior Auditor to assess financial, operational, and technological risks, ensure compliance with regulations, and improve internal controls. The ideal candidate will have strong problem- solving skills, excellent attention to detail, and the ability to utilize effective challenge when conducting audit work.Key Responsibilities:<ul><li>Assist team leaders and Senior Managers/Managers in the execution of assigned audit tasks in line with American Express’ Internal Audit Methodology, internal policies and standards, and regulatory expectations throughout the audit lifecycle.</li><li>Evaluate processes under review utilizing professional skepticism; execute audit tests and clearly document test results in accordance with internal policies and procedures.</li><li>Hold walkthroughs with client personnel to understand, assess, evaluate, and document relevant risks and controls.</li><li>Assist team leaders and Senior Managers/Managers with routine client status meetings, audit requests, and other administrative tasks.</li><li>Assist team leaders and Senior Managers/Managers in documentation and evaluation of audit observations, findings.</li><li>Validate management’s corrective action plans to address business-identified issues, audit findings and regulatory remediations.</li><li>Contribute to the development and periodic reviews of analytic control testing and ad hoc analytics, to drive timely risk insights, testing efficiencies and increased audit coverage.</li><li>Develop a strong understanding of American Express' business model, products, services, and organizational units.</li><li>Maintain audit proficiency through ongoing professional development, including data analytics literacy skills, technology, banking best practices and regulatory expectations.</li></ul><h4>Minimum Qualifications</h4><ul><li>2+ years of relevant audit experience</li><li>Knowledge and experience in applying control theory and professional auditing practices throughout the audit lifecycle and special reviews.</li><li>Understanding of regulatory, accounting, and financial industry best practices relevant to the business, including technology and data implications.</li><li>Strong written and verbal communication skills to deliver audit deliverables with quality.</li><li>Effectively works independently, within the team and across various teams in a fast-paced environment to drive business results.</li><li>Ability to break-down complex problems into components and solve utilizing complex thought, process and risk/control knowledge.</li></ul><h4>Preferred Qualifications</h4><ul><li>Relevant audit experience within the financial services industry.&nbsp;</li><li>Degree in accounting, finance, business, or another related field.</li><li>Relevant audit and professional certifications (e.g., Certified Public Accountant, (CPA), Certified Internal Auditor (CIA), etc.</li><li>Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), information systems / technology, and scorecards / dashboards, etc.</li><li>Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization.</li><li>Audit experience assessing/auditing technology risk management or functions such as: enterprise architecture, technology resilience, employee digital workplace, API management, application development, and IT asset management&nbsp;</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Auditor - Financial Crimes

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Global Risk &amp; Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the mission of ensuring that American Express operates in a safe, sound, and fully compliant manner with all regulatory expectations. GRC establishes and maintains the enterprise risk management framework, conducts independent risk assessments, and monitors key risks across the company.Our colleagues in GRC are passionate about building a strong culture of risk awareness, accountability, and regulatory readiness—driving the company’s growth while safeguarding its reputation and operations.The Compliance Risk Management Governance team develops, oversees, and strengthens the Compliance Risk Management framework to ensure governance structures, policies, and procedures are robust, effective, and aligned with regulatory requirements and best practices. The Audit &amp; Regulatory Engagement team manages internal and external exams and audits, ensures timely resolution of findings, educates stakeholders with an examiner mindset, and continuously enhances the efficiency of compliance risk management processes.We are seeking a Project Coordinator to serve as the Guardrail point person, responsible for driving program coordination, tracking progress, and ensuring strategic alignment across compliance initiatives.Key Responsibilities<ul><li>Design and implement a program management framework to coordinate workstreams, track activities, and monitor milestones.</li><li>Build and maintain a 3-year compliance roadmap, prioritizing year-one deliverables with urgency and precision.</li><li>Partner closely with stakeholders across business units, products, and processes to ensure alignment.</li><li>Monitor and report on progress, risks, and KPIs through executive-ready dashboards and presentations.</li><li>Facilitate clear communication between project teams, ensuring alignment with organizational goals.</li><li>Proactively flag and escalate scope changes, resource needs, and financial impacts to senior leadership.</li><li>Define and track key performance indicators (KPIs) for project success.</li><li>Contribute to a positive, collaborative culture with a solutions-oriented mindset.</li></ul>Qualifications<ul><li>Strong project management skills with proven ability to track, prioritize, and execute across complex initiatives.</li><li>Skilled at balancing attention to detail with big-picture thinking.</li><li>Excellent relationship-building and influencing skills, with a history of collaborating effectively across functions and senior leadership.</li><li>Exceptional communication skills, including experience creating executive-level presentations and synthesizing complex information clearly.</li><li>Demonstrated ability to manage multiple priorities in a matrixed environment.</li><li>Experience leading cross-functional teams and navigating ambiguity with resilience.</li><li>Strong problem-solving mindset with enthusiasm for tackling challenges.</li><li>3+ years of project management experience.</li><li>Bachelor’s degree in Business, Management, or related field required.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager, Compliance Program Coordinator

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express is the leading payment card issuer for small businesses in the United States and supports business owners with products and services to help them run and grow their businesses.&nbsp; Global Commercial Services (GCS) is committed to service and innovation and offers our Commercial Card Members a wide range of differentiated products and services.GCS is the Global leader in the Corporate Payments Solutions space and subsequently continues to be an exciting and fast-growing business.&nbsp;GCS is a core operating group of American Express and has delivered robust growth over the past decade. GCS partners with small businesses and corporate clients to help them manage business expenses and make large purchases through proprietary payment solutions and expense management tools.This Executive Assistant role will support multiple Vice Presidents of the Sales Team.&nbsp; This role will be responsible for a broad range of activities including strategic,&nbsp; engagement, and communication-related initiatives to help ensure business objectives are achieved. The Executive Assistant will also act as a thought partner to the VP/GM as they assist the executive office, ensuring sound business operations, as well as the best possible colleague experience. This is an opportunity for a highly motivated individual to join a dynamic team that works across American Express.Overview of Responsibilities:<ul><li>Enhances VP's effectiveness by providing logistics, scheduling, coordination, administrative, and communications support, teaming as appropriate with members of the executive's team and other EAs to solve problems and share best practices</li><li>Provide general administrative support to up to 3 VPs and their respective team</li><li>May receive, screen, and sort according to priority all incoming email and keep VP and team apprised to key deadlines</li><li>Organize on and off-site meetings and may assist managing client events</li><li>Completes a broad variety of administrative tasks for VP and team, as appropriate</li><li>Develop presentations for town halls, business partner meetings and strategic initiative updates.</li><li>Develop agenda and materials for Leadership meetings, All-Hands Calls, Strategy sessions, etc.</li><li>Participate in staffing requests, headcount, org charts, rosters, and attrition reviews organization wide.</li><li>Manage projects, teams,&nbsp;schedules, and stakeholders to ensure seamless&nbsp;delivery of a variety of deliverables.</li><li>Adhere to Blue Box Values and American Express Leadership Behaviors.</li><li>Be a champion of and for Compliance within&nbsp;U.S. SME&nbsp;B2B Sales &amp; Solutions Teams.</li></ul>Required Skills &amp; Qualifications:<ul><li>Logistics, scheduling, &amp; coordination</li></ul><ul><li>Maintains VP's appointment schedule by planning and scheduling meetings, events, conferences and teleconferences across multiple time zones; sources offsite meeting locations as necessary while securing F&amp;B and A/V needs.</li><li>Anticipates and coordinates VP's travel </li><li>Effectively on-board and off-board employees and ensure that new hires have tools necessary to complete work functions (e.g. ordering laptops, office equipment/supplies, new hire/transfer paperwork, etc.)</li></ul><li>Communication</li><ul><li>Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text and data. </li></ul><ul><li>Practicality &amp; effectiveness</li></ul><ul><li>Maintains confidentiality across multiple segments including but not limited to customer information, business insight and employee personal information</li><li>Manages a complex calendar with an understanding of business priorities to offer alternatives and make trade-offs</li></ul><ul><li>Team contribution</li></ul><ul><li>Maintains professional and technical knowledge by attending educational and training workshops</li><li>Contributes to team effort by accomplishing parallel work as needed</li><li>Adapts working style to best support the changing needs of executives and respective teams</li><li>Proven ability to build relationships, collaborate across functions and band levels, manage stakeholders, influence decisions and drive results</li></ul><ul><li>Administrative effectiveness </li></ul><ul><li>Ability to efficiently prioritize, solve problems independently, escalate appropriately, manage tight deadlines, and handle changing priorities in a dynamic and fast-paced environment</li><li>Conserves VP’s time by reading, researching, and routing correspondence and drafting/ editing emails and documents</li><li>Reconciles monthly corporate card charges for immediate leader in a timely manner and may manage or approve respective team’s expense reports; is well versed in expense policies and helps to ensure team stays within budget to support OPEX.</li></ul>Additional requirements: <ul><li>A positive, optimistic attitude, eager to tackle difficult challenges</li><li>High level of emotional intelligence</li><li>Strong sense of integrity, discretion, and ability to maintain confidentiality </li><li>Intermediate experience with Microsoft Office products including, but not limited to PowerPoint, Excel, Word and Outlook </li><li>Knowledge of myHR, Concur Expense &amp; Travel, Ariba Buyer, SharePoint, WebEx, ONE.force, Slack</li><li>Experience working in or with Global Commercial Services organization preferred, but not required</li><li>Previous experience is a plus, but not required</li><li>Travel may be required, depending on Business Needs (10 – 15%)</li><li>Hybrid role - Work in office for 3 days/week</li></ul>Salary Range: $24.05 to $48.10 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Executive Assistant - Sales

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express’s Global Financial Crimes Surveillance Unit (GFCSU) is part of the broader Global Risk &amp; Compliance organization, operating within Global Financial Crimes Compliance (GFCC), provides end-to-end oversight and support of global financial crimes investigations. In partnership with broader GFCC teams, GFCSU supports the development, testing, implementation and adjudication of transaction monitoring rules, reports, and other tools to detect potential criminal activity. GFCSU plays a vital role in ensuring compliance with key regulations, including the Bank Secrecy Act (BSA), USA PATRIOT Act, and the Foreign Corrupt Practices Act. They also support law enforcement by providing critical information to combat money laundering, terrorist financing, credit card fraud, identity theft, and other financial crimes.The GFCSU’s Quality Assurance (QA) Team performs regular QA testing of Anti-Money Laundering (AML), Screening, Enhanced Due Diligence (EDD), and Anti-Corruption investigations performed by the Financial Intelligence Unit to ensure adherence to legal and regulatory standards as well as internal procedural requirements.Job Responsibilities:Conduct quality testing of AML, Screening, EDD, and Anti-Corruption processes managed by the GFCSU, which includes evaluating alert investigations against established regulatory and procedural requirements and providing feedback to the relevant team(s)Draft reports to summarize findings and communicate results of quality testing to relevant stakeholders Manage projects to expand and enhance quality review processes and technology Identify trends in investigative quality, potential efficiencies, and procedural enhancements, working closely with GFCC leaders to help improve investigative processes accordinglyMinimum Qualifications:<ul><li>Two+ years of work experience at a financial services institution, retail/commercial bank, or payment processing institution in any of the following areas: AML/BSA, financial crimes compliance, know-your-customer (KYC), enhanced due diligence, screening/sanctions risk management, and/or operational risk</li><li>Proven analytical skills and demonstrated ability to research, assess, interpret, resolve, and remediate issues with regulatory impact</li><li>Excellent time-management skills and demonstrated ability to balance competing priorities in a deadline-driven environment</li><li>Ability to influence, gain support, and resolve conflict</li><li>Detail-oriented with strong verbal and written communication skills</li><li>Proven ability to communicate and collaborate effectively at all levels of the organization</li><li>Self-motivated with an ability to learn quickly and independently</li></ul>Preferred Qualifications:<ul><li>Business Self Testing (BST), Quality Control, or Quality Assurance experience is a plus</li><li>Bachelor’s Degree preferred</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Analyst-Compliance: Quality Assurance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.How will you make an impact in this role?The Director of Product Owner Transformation and Controls is a critical leadership role in Financial Reporting Quality Assurance Organization (FRQA) within Corporate Controllership, in support of the Regulatory Reporting Automation program. This role is responsible for leading transformational efforts to elevate our controls and risk management for regulatory high-risk reports on critical enterprise initiatives, focusing on driving the definition, analysis and documentation of key regulatory reporting requirements, architectural designs and deliver best-in-class, end-to-end automation through cutting-edge new tech trends such as AI / ML and leveraging regulatory reporting platforms to enable transformation in the banking industry.The Product Ownership teams under Regulatory Automation &amp; Change Management (RACM) oversee the technical interpretation and analysis of automation requirements for US regulatory reporting (including but not restricted to FR Y9C, FR2052a, FR Y9LP, FR Y14M/A/Q, FR 2314, FR Y11, FFEIC 009 / 009A, FFEIC 031, FR Y15, FFEIC 101 and TIC reporting), evaluating business regulatory instruction documentation, data sourcing and gap analysis requirements, and the prioritization of last mile reporting automation features and user stories for American Express.The Director of the Product Ownership function dedicated to Transformation and Controls must be a highly analytical, well-organized, data-driven individual with exceptional leadership, control management expertise and a high degree of technical skills confident in presenting, highly complex data concepts and technicalities in simple terms and pragmatically, to upper management and executive leadership, to drive critical enterprise decisions.Responsibilities include, but are not limited to:<ul><li>Lead and be the US regulatory reporting automation point-of-contact for our enterprise initiatives to elevate and transform our control environment for regulatory reporting automation opportunities and requirements.</li><li>Establish a transformation automation roadmap for our platform capabilities that elevate our prioritization and risk management principles, driving the continuous improvement of backlog requirements through Regulatory Reporting last mile submission solutions (e.g., Axiom SL)</li><li>Drive the Solution Architecture Forum agenda and Capabilities discussions in support of Point of Arrival (POA) data pipeline cloud-based design, including but not restricted to the acceleration of legacy platforms decommission, creating a control management framework on hollow-out strategies in close partnership with Global Capabilities Product Owners and Data Sourcing Architecture teams</li><li>Collaborating extensively with US Regulatory Report Owner business partners and other Product Owner teams involved in the US Regulatory Reporting Automation program to support the identification and codification of business requirements, coordinating functional design, prototyping, testing, implementation and reprioritization across the US regulatory reporting roadmap automation initiatives backlog.</li><li>Develop functional requirement documentation and process specific design documentation (I.e., features, user stories, business expected values, etc.) to support regulatory report owner requirements across agile development tools (I.e., Rally, JIRA, BPM, etc.)</li><li>Coordinate with various other Product Owners, Process Owners, Subject Matter Experts, Solution Architecture colleagues to ensure proper and data / control management designs.</li><li>Knowledgeable in development methodologies, understanding of SQL development, system functionality and expected business values for certification of automation results.</li><li>Participate in daily stand ups with the pods (implementation groups for various portfolios of the Company for data sourcing and regulatory classification and reporting), leading and delivering efficient solution to complex prioritization and business requirement.</li></ul>Minimum Qualifications<ul><li>Degree in Finance/Accounting and/or Information Technologies (master’s preferred).</li><li>7+ years of experience in the US Federal Reserve / financial US regulatory reporting, banking / financial services, Product, Project and / or Control Management</li><li>7+ years of work experience in Banking / Regulatory / Financial / Technology Services.</li><li>Demonstrated strong experience in leading regulatory reporting transformation or other regulatory solution design large-scale banking / financial / software projects</li><li>Experienced in Scaled Agile Framework, Agile mindset, and Transformational Project and Change Management embracing new opportunities and adapt easily to change.&nbsp;</li><li>Experience eliciting and documenting technical business transformation, risk and control requirements via the creation of features, user stories and other key decision documents</li><li>Experience in the application of cutting-edge technology transformational programs such as Gen AI, MS Co-Pilot, Machine Learning (ML), Natural Language Programming (NLP), etc.</li><li>Critical thinking and complex problem-solving skills (data application).</li><li>Proven people leadership experience and ability to attract, engage and retain talent.</li><li>Excellent written and verbal communications with ability to communicate highly complex concepts and processes in simple terms and pragmatically.</li><li>A self-starter, proactive team player with excellent relationship building and collaboration skills, facilitating a network of strong relationships across the organization.</li><li>Exhibits organizational skills with the ability to meet/exceed critical deadlines and manage multiple priorities, delivering high quality service with passion and exceeding expectations.</li><li>Displays thought leadership, drive process, and support work/life balance initiatives.</li></ul>Preferred Qualifications<ul><li>SaFe Agile Product Owner and / or Project Management Professional (PMP) certification</li><li>Certified Risk Management Professional (CRMP), similar certifications or trainings</li><li>Change Management Methodologies, e.g., ADKAR, Kotter, McKinsey and change resistance models, e.g., Kubler-Ross, Maurer, PDCA</li><li>Experience with SQL, Python and other Data Automation / Data Visualization techniques.</li><li>Experience with of MS Excel, Power Query, and other analytical tools, e.g., Power BI, Tableau.</li><li>&nbsp; &nbsp; &nbsp; IT data management experience, test management and execution experience is a plus.</li></ul>&nbsp; &nbsp; &nbsp;Currently, the Company does not have a physical location in the Charlotte, NC metropolitan area and, therefore, if you reside in the Charlotte, NC metropolitan area the role will temporarily be deemed virtual under the Company’s applicable policy (the Amex Flex Policy). We anticipate securing a physical office location in the Charlotte, NC metropolitan area in the future. Once that occurs, you will be notified that your position will be converted to hybrid and you will be required to work in the office in accordance with the applicable Amex Flex Policy (currently under the Amex Flex).&nbsp; &nbsp; &nbsp;Guardian&nbsp;Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Director - Transformation and Controls Product Owner

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express Global Commercial Services (GCS) enables businesses globally to pay for what they need to grow their businesses. GCS provides a suite of payment and lending products, solutions for travel and everyday business spending, global currency solutions, and business financing.GCS is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. As part of GCS Product, the Product Operations team supports operational processes, servicing readiness, customer experience monitoring, controls, and risk governance. We are focused on delivering great product experiences in the right way with the appropriate level of risk and oversight. We partner closely with Control Management in the First Line of Defense.The Director, Product Servicing Strategy &amp; Enablement, will lead a team that is focused on supporting the Corporate &amp; B2B Products, including creating and evolving the servicing strategy to provide a best-in-class experience for all client segments across the solutions and enabling the products to continue to achieve desired growth goals. Additionally, the Director will closely collaborate with several internal (e.g., Global Servicing, Corporate &amp; B2B Product Management and Product Development teams, GCS and AET Operations, etc.) and external partners to ensure a seamless customer experience across all existing solutions, enable servicing readiness for new partners and features, and support escalations.Responsibilities:<ul><li>Strong relationship management and communication skills, including ability to foster alignment among customers, stakeholders and senior leaders</li><li>Develop and drive a forward thinking, comprehensive servicing strategy in partnership with Global Servicing, where customer satisfaction and business impact are prioritized and aligned with the product team business strategy</li><li>Lead the operational readiness efforts to ensure all downstream servicing teams have the tools to effectively service product features &amp; processes as they are enabled or enhanced including:<ul><li>Document requirements for capabilities, training, communications, and controls to enable servicing team success</li><li>Continuously track &amp; communicate progression against requirements</li><li>Complete post launch evaluation to measure success and identify potential process/product enhancements</li></ul></li><li>Lead stakeholders across the enterprise to monitor and escalate customer issues with products and platforms, ensuring speedy issue resolution</li><li>Guide continuous servicing delivery improvement via analysis of customer and servicing data and development of comprehensive reporting</li><li>Work with diverse stakeholder teams to define, track, and action servicing goals, objectives, and metrics on-time with high quality</li><li>Use strong executive presence to lead discussions, drive innovation and manage priorities within a fast-paced environment</li><li>Lead, support, and develop a dynamic, high-performing team&nbsp;</li></ul>Required Qualifications:<ul><li>Bachelor’s degree</li><li>Ability to provide thought leadership and lead development of strategy with limited guidance</li><li>Strong project management experience with the ability to manage multiple projects and workstreams simultaneously</li><li>Strong relationship management and communication skills, including ability to foster alignment among customers, stakeholders and senior leaders</li><li>Adaptable to continually changing priorities and demonstrate ability to drive creative solutioning</li><li>Ability to synthesize and analyze large, complex data sets to develop insights and drive innovative, data driven solutions</li><li>Working knowledge of GCS Corporate and B2B products</li><li>Experience in leading Servicing strategy, operations, or delivery</li><li>Excellent executive presence and presentation skills</li><li>Ability to effectively prioritize and drive results with limited resources</li><li>Creative and innovative thinker and problem-solver who thrives in ambiguity and evolving strategies</li><li>Strong leadership skills with a passion for developing talent to continuously learn and grow</li><li>Awareness and understanding of the corporate and B2B payments landscape&nbsp;</li></ul>Preferred Qualifications:<ul><li>Advanced degrees (e.g., MBA, MSc) are advantageous</li><li>Working with product, risk, and compliance functions and have a knowledgeable understanding of the various risks and regulatory obligations of American Express</li></ul>Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Director-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?This Director- U.S. Consumer Deposits Compliance position will play a critical leadership role within the Line of Business Compliance (LOBCO) organization supporting the U.S. Consumer deposits business, including Amex Rewards Checking Account and American Express Savings Accounts offered through American Express National Bank. The position provides independent compliance oversight and second-line challenge to ensure that the U.S. Consumer deposit business’s innovation and growth aligns with applicable laws and regulations for consumer deposit products, features, and processes. Attention will be focused on new product development, marketing strategies, risk management initiatives, process control, issue management, marketing collateral and disclosures, and other customer communications.Responsibilities:<ul><li>Provide Compliance oversight, challenge and guidance to U.S. Consumer Deposits business stakeholders on compliance/regulatory requirements applicable to consumer deposit products and features.</li><li>Driving implementation of policy and regulatory requirements in the areas of Reg E, Reg DD, Reg CC, NACHA rules, general banking, and other relevant federal, state and local regulations.</li><li>Advising leaders on areas of emerging risk and approaches to improve necessary controls and practices as appropriate.</li><li>Support new initiatives through the New Product Governance process, with a strong analytical focus on controls, testing, and ongoing monitoring to implement effective processes.</li><li>Support an effective Compliance program including Compliance Risk Assessment, Regulatory Change Management, and contribute to the Business Unit Compliance Assessments, Key Risk Indicators and Regulatory Business Self Testing.</li><li>Review proposed marketing campaign materials and strategies, to effectively mitigate compliance risks.</li><li>Assess servicing and regulatory-driven customer communications and disclosures.</li><li>Effectively manage any Issues and/or Operating Risk Events to ensure timely creation or enhancements of controls, closure of gaps and customer remediation where required. </li><li>Develop and maintain strong working relationships with business partners and internal stakeholders (e.g., other Global Risk and Compliance colleagues, General Counsel Organization, Privacy, Internal Audit Group).</li><li>Keep abreast of U.S. consumer regulations and trends for potential impact to Compliance risk assessments. </li><li>Assist in preparation for regulatory inquiries and examinations.</li><li>Additional responsibilities based on team need.</li></ul>Minimum Qualifications:<ul><li>5+ years in Compliance or related activities within financial services industry, with demonstrated regulatory knowledge of and expertise in deposit banking regulations, including Regulations DD, E, CC, UDAAP, NACHA rules and related guidance.</li><li>Prior compliance or related experience with the end-to-end deposit life cycle, including account acquisition, ATM, debit cards, money movement, servicing, and account restrictions.</li><li>Ability to research, assess, and determine regulatory impact to business initiatives.</li><li>In-depth knowledge and understanding of compliance risk management practices and methodologies, including risk and control assessments.</li><li>Strong leadership skills and proven ability to communicate and collaborate effectively at all levels of the organization, including the ability to influence and/or challenge others to achieve desired results.</li><li>Strong people skills and experience working in a matrixed and agile environment and on cross-functional teams.</li><li>Ability to effectively communicate compliance risks and requirements to achieve desired results.</li><li>Demonstrated ability to make decisions independently, work well under pressure, meet deadlines, and prioritize multiple tasks in a time sensitive environment.</li><li>Excellent verbal and written communication skills.</li><li>Proactive, results-oriented, and self-driven.</li><li>Bachelor’s degree required.</li></ul>Preferred Qualifications:<ul><li>Experience with digital and mobile banking products and platforms preferred.</li><li>Certified Regulatory Compliance Manager (CRCM) or similar professional certification preferred.</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director- Compliance, US Consumer Deposit

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your careerHere, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and continues to be an exciting and fast-growing business. To maintain this success, the organization must accelerate sales and drive profitable charge volume growth. The Global Sales Enablement, Pricing &amp; Transformation (SPT) team within GCS is instrumental in ensuring achievement of these objectives. The Training Analyst position offers you the opportunity to be part of this multifaceted organization and help GCS navigate towards growth.This role will report to the Senior Business Conduct Training Manager within our Sales Enablement organization.As a Business Conduct Training Analyst, you will play a pivotal role in preparing our customer facing colleagues for compliant interactions with our customers. You will use data to craft training recommendations, facilitate training to variety of sales teams, and measure the effectiveness of our learning initiatives.In the end, you will educate and empower colleagues with the knowledge and skills necessary to understand and adhere to business conduct related regulatory requirements and GCS policies, promoting a culture of integrity and ensuring we do things the right way.&nbsp;<h4>How will you make an impact in this role?</h4><ul><li>Build effective working relationships with sales leaders, partner teams, and broader collaborators</li><li>Develop and deliver compliance training programs to colleagues, ensuring they understand and can adhere to relevant regulations and policies</li><li>Create engaging and interactive training materials, including presentations and quizzes to promote effective learning</li><li>Conduct training sessions both in person and virtually, catering to different learning styles and ensuring maximum participation and comprehension</li><li>Monitor and evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, making improvements as necessary</li><li>Maintain records of training participation in the Learning Management System</li><li>Collaborate with partner teams to ensure consistent and effective communication of compliance related information</li><li>Stay up to date on relevant laws, regulations, and internal policies</li><li>Foster a positive learning environment and cultivate a sense of responsibility and accountability towards compliance among colleagues</li></ul><h4>Minimum Qualifications:</h4><ul><li>Familiarity with various training delivery methods, including in-person sessions, webinars, and blended learning approaches</li><li>Understanding of adult learning principles and effective methods of engaging adult learners</li><li>Relationship building skills to communicate and influence at all levels, both written and verbal</li><li>Analytical skills and ability to synthesize data from multiple sources, derive insights, and formulate recommendations</li><li>Ability to act with diplomacy and integrity with handling of confidential and sensitive issues in an appropriate manner</li><li>Ability to meet deadlines and excel in a sophisticated, fast paced, multi-team environment with constantly evolving business demands</li><li>Ability to come into the office minimum 3 days a week</li><li>Experience in a highly regulated industry</li><li>Bachelor's degree or equivalent experience in Adult Learning, Instructional Design, Learning Design and Technology, or similar</li></ul>Salary Range: $55,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Business Conduct Training Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving growth are critical for the organization while maintaining the highest levels of control and compliance standards.&nbsp;You will be joining a high priority and high visibility program management team that touches many teams within GCS and across American Express. The successful candidate will be responsible for providing program management support across deliverables and ensuring we seamlessly advance the business unit to an elevated risk management model.&nbsp;This individual will ensure the timely and structured management of the multi-year program for GCS. The role involves critical coordination across GCS workstreams, business unit leaders, and extensive collaboration with partners in second-line, third-line, and supporting areas to ensure we continue maintaining the highest levels of control and compliance standards.&nbsp;Core Responsibilities:<ul><li>Champion change management by establishing appropriate governance and communication cadence, driving organizational alignment to further our control and compliance outcomes.</li><li>Assist in the development and execution of change management strategies and plans to support key outcomes.</li><li>Collaborate with cross-functional teams to assess change impacts, identify stakeholder personas, and design effective engagement approaches.</li><li>Partner with Sales, Product, Servicing, Compliance, GCO, Control Management, Technologies, 2LOD/3LOD</li><li>Work closely with project managers to integrate change activities into broader project plans and timelines.</li><li>Identify learning needs and form communication strategies as the program progresses.</li><li>Develop linkages and dependencies with groups within and outside of Global Commercial Services</li><li>Support PMO forums for GCS, interface with organization-wide committees (e.g., Operational Risk Management Committee), and share insights (e.g., Community of Practice)&nbsp;</li></ul>Minimum Qualifications:<ul><li>The ideal candidate will be a highly motivated self-starter who is able to deliver strategic thought leadership and lead projects with limited guidance.&nbsp;</li><li>Comfortable operating in a fast-paced, highly complex environment with a proven ability to quickly adjust to shifting priorities, multiple demands, ambiguity and rapid change.&nbsp;</li><li>Excellent written and verbal communication skills with experience creating clear and compelling materials for diverse audiences </li><li>Analytical mindset with the ability to assess change impacts and develop targeted adoption strategies</li><li>Strong thought leadership including ability to quickly understand critical linkages and implications of program strategies on the business at large.&nbsp;</li><li>Proven track record of building relationships and successfully operating in a highly matrix environment and being able to lead and influence without direct authority.</li><li>High level of integrity with ability to handle sensitive issues with complete confidentiality&nbsp;</li><li>Knowledge of commercial payments industry &amp; economics advantageous.</li><li>Experience in Consulting and/or Process Transformation supporting a large cross-functional, change-management initiative that supports multiple domains&nbsp;</li><li>Demonstrated control mindset, with preference of previous experience in operational risk and compliance at a Bank.</li></ul>Preferred Qualifications:<ul><li>Understanding of, or prior experience in, Global Commercial Services&nbsp;</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

22,233 Full Time Jobs