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At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, along with an unwavering commitment to backing our customers, communities, and colleagues. As part of Team Amex, colleagues are supported holistically and encouraged to learn new skills, develop as leaders, and grow their careers.Here, your voice and ideas matter, your work makes an impact, and together you will help us define the future of American Express.About the RoleThis role leads an engineering team responsible for the Commercial Loyalty technology domain. The team owns the design, development, deployment, and operational health of platforms that power loyalty, benefits, and partner experiences for Commercial customers.You will oversee and mentor a team of software engineers across multiple experience levels, building a culture of strong technical ownership, continuous learning, and engineering excellence. This role requires a leader who can operate effectively in complex systems, bring clarity to ambiguous problem spaces, and partner closely with Product, Architecture, and Business stakeholders while providing strong technical leadership through design, standards, and coaching.Key Responsibilities<ul><li>Lead, mentor, and coach a team of software engineers, fostering a culture of continuous learning, inclusivity, and high technical standards.</li><li>Build, manage, and develop an engineering team of approximately 6–10 engineers, including hiring, onboarding, performance management, and career development.</li><li>Own end-to-end delivery and operational accountability for the Commercial Loyalty technology domain, spanning legacy platforms and modern cloud-native services.</li><li>Partner closely with Product, Business, Architecture, and senior technology leadership to define and execute domain-level technology strategy, roadmaps, and delivery priorities.</li><li>Translate complex business requirements into scalable, maintainable technical solutions, guiding teams through system design and implementation.</li><li>Lead teams through complex architectural decisions, evaluating multiple approaches, articulating tradeoffs, and influencing stakeholders toward sound technical outcomes.</li><li>Establish and sustain a strong culture of quality engineering, including automated testing, QA automation, and shift-left quality practices across the software development lifecycle.</li><li>Drive adoption and continuous improvement of CI/CD pipelines, DevOps practices, and release automation to enable fast, safe, and repeatable delivery.</li><li>Ensure security, compliance, and resilience are built into system design and delivery through secure coding practices, automated security controls, and strong production readiness standards.</li><li>Lead modernization and continuous improvement initiatives focused on reliability, scalability, observability, automation, and developer experience.</li><li>Coordinate delivery across globally distributed teams, proactively managing risks, dependencies, tradeoffs, and execution challenges.</li><li>Leverage metrics, feedback, and operational data to continuously improve software quality, team performance, and delivery outcomes.</li></ul>Education and Knowledge<ul><li>Bachelor’s degree in Computer Science, Computer Engineering, or comparable experience; advanced degree preferred.</li><li>Strong knowledge of distributed (multi-tiered) systems, algorithms, relational databases, and NoSQL technologies.</li><li>Deep familiarity with the tools and practices used to plan, design, build, test, deploy, and operate enterprise software systems.</li></ul>Minimum Qualifications<ul><li>10+ years of software engineering or related experience delivering complex systems.</li><li>5+ years of experience leading and managing software engineering teams, including hiring, coaching, performance management, and talent development.</li><li>Demonstrated experience partnering with Product and Business stakeholders to shape requirements, define solutions, and deliver outcomes.</li><li>Strong background in application design, software development, and automated testing practices.</li><li>Experience building and operating distributed systems and microservices architectures, including REST-based services and event-driven platforms (e.g., Kafka).</li><li>Hands-on experience with modern development practices and cloud-native stacks, including Go, containerization (Docker), orchestration (Kubernetes), and CI/CD tooling.</li><li>Experience with relational and NoSQL databases.</li><li>Experience with rules engines or complex decisioning systems (e.g., Comcast Rulio or similar technologies).</li><li>Experience working in Agile development environments (Scrum and/or Kanban).</li></ul>Preferred Qualifications<ul><li>Prior experience owning or stabilizing a complex, business-critical technology domain.</li><li>Background in Commercial, Loyalty, Payments, or Mobile platforms.</li><li>Track record of leading teams through ambiguity, modernization, or non-trivial technical change.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

American Express

Senior Manager - Software Engineering

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express’s Global Financial Crimes Surveillance Unit (GFCSU) is part of the broader Global Risk &amp; Compliance organization, operating within Global Financial Crimes Compliance (GFCC), provides end-to-end oversight and support of global financial crimes investigations. In partnership with broader GFCC teams, GFCSU supports the development, testing, implementation and adjudication of transaction monitoring rules, reports, and other tools to detect potential criminal activity. GFCSU plays a vital role in ensuring compliance with key regulations, including the Bank Secrecy Act (BSA), USA PATRIOT Act, and the Foreign Corrupt Practices Act. They also support law enforcement by providing critical information to combat money laundering, terrorist financing, credit card fraud, identity theft, and other financial crimes.How will you make an impact in this role?The Manager GFCSU Quality Control Review position will report to the Director of Financial Intelligence Unit – Governance and Capacity Planning. Leading a team of Quality Control analysts, the successful candidate will be responsible for ensuring that an effective Compliance control program exists across GFCSU processes. This role will interface regularly with GFCSU and GFCC leadership and other Compliance colleagues.&nbsp;<ul><li>Lead, coach, and develop a team of Quality Control Analysts. Guide them in conducting Financial Crime Compliance processes (AML, EDD, Screening)AML quality control reviews for processes managed by GFCSU and USIU (AML, EDD, Screening).</li><li>Ensure evaluations of alert investigations are conducted in line with established regulatory and procedural requirements. Provide clear feedback to the appropriate teams based on findings.</li><li>Ensure the consistency of feedback provided by Quality Control reviewers and that it is aligned with the methodology and criteria of the Quality Assurance Program.&nbsp;</li><li>Oversee the planning, execution and reporting of quality control testing in conformance with professional and department standards.</li><li>Identify trends procedural adherence and report back to GFCSU and USIU leadership.</li><li>Monitor and maintain portfolio of quality control analytics to assess and communicate results.</li><li>Present quality control program objectives, scope, and results to senior management, clearly articulating the potential impact of control gaps in a highly professional and proficient manner.</li><li>Manage initiatives to expand and enhance quality control review processes and technology.</li><li>Undertake the identification of error trends and collaborate with impacted teams for remediation and track them to closure.</li></ul>Minimum Qualifications:<ul><li>Demonstrated people/process leadership skills with ability to foster and coach colleagues. Proven ability to lead team members in a way that encourages, develops, and delivers results.</li><li>3+ years of work experience in a financial services or payment institution in any of the following areas: Anti-Money Laundering, Suspicious Activity Reporting, financial crime, enhanced due diligence, or law enforcement.</li><li>Demonstrated fact-based problem-solving and decision-making skills, and the ability to make tactical recommendations</li><li>Aptitude for working with data, interpreting results and analytic best practices.</li><li>Ability to communicate analysis, issues, results and recommendations with transparency.</li></ul>Preferred Qualifications:<ul><li>Ability to influence, gain support, and resolve conflict.</li><li>Experience with Microsoft Office, including Word, Excel, and PowerPoint.</li><li>Ability to handle sensitive information in a confidential and professional manner.</li><li>Excellent time-management skills and demonstrated ability to balance competing priorities in a deadline-driven environment.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Manager-Compliance -Quality Control Review

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Role:As a Senior Manager of Cross Portfolio Operations and Communications within the Lean Portfolio Management (LPM) team, you will be the driving force behind effective communication, stakeholder alignment, and process &amp; operational excellence across our technology portfolios. You will synthesize complex portfolio operations into clear, actionable communications, ensuring our iterative and annual planning processes run smoothly and our teams are equipped to deliver on strategic priorities. You will craft compelling narratives and executive-ready presentations to articulate processes, performance, and opportunities, ensuring stakeholders are informed and engaged to deliver on strategic priorities. Key responsibilities: Communication &amp; Stakeholder Engagement: •&nbsp;Own and curate all Portfolio communications/newsletters, centralizing updates across workstreams and managing all partner distribution lists and communication channels. •&nbsp;Coordinate and facilitate meetings, including weekly cross-functional forums, ensuring robust agendas, clear action items, and alignment with the overall portfolio calendar. •&nbsp;Develop and deliver training materials to ensure all partners are informed on operations &amp; deliverables, engaged in our processes, and accountable for key actions.&nbsp; •&nbsp;Facilitate enterprise all-hands forums, workshops and weekly partner connects to drive collaboration, knowledge sharing, and alignment across teams.&nbsp; •&nbsp;Conduct retrospectives and feedback sessions to drive greater process enhancements. Visual Storytelling, Strategic Thinking &amp; Executive Communication: •&nbsp;Craft clear, visually compelling presentations/PowerPoint decks to distill complex processes into engaging stories for various audience levels. •&nbsp;Translate ambiguity into concise directions and define strategy, using visual storytelling to communicate actionable insights and recommendations. •&nbsp;Create executive-level materials using advanced design principles and strategic use of white space. Process Improvement &amp; Operational Excellence: •&nbsp;Define portfolio strategy and implement process improvements that support iterative and annual planning while continuously evolving and adapting towards greater industry best practices, team goals and vision. •&nbsp;Own the Enterprise Standard workstream and all team document libraries (SharePoint site, Square pages, Confluence Pages, Inboxes, Slack Channels, etc), and ensure all operational processes are documented, published, organized &amp; stored in core libraries/communication channels. •&nbsp;Adopt RCSA &amp; SDLC standards to LPM processes &amp; operations. Ensure continual adherence to RCSA &amp; SDLC standards, governance controls, actions, and updates.&nbsp; Qualifications Required Qualifications: &nbsp; •&nbsp;6+ years in Program Management, Communications, Change Management, Portfolio Management, Operations, or related roles within technology or digital environments at large matrixed organizations. •&nbsp;Bachelor's Degree in Business Administration, Communications, Operations, Finance, Computer Science, Information Systems, Business Design, or other related field. •&nbsp;Self-starter with excellent strategic thinking skills. Comfortable navigating ambiguity and mastery of distilling strategy from white space. •&nbsp;Expert in PowerPoint, design, and visual storytelling—able to translate complex ideas into engaging and impactful presentations. •&nbsp;Demonstrated expertise in all forms of communication, stakeholder engagement, and comfortable facilitating in a large, matrixed organization. •&nbsp;Experience managing SharePoint sites, Confluence Pages, Square pages, and distribution lists.&nbsp; •&nbsp;Proficiency in leveraging AI tools (such as Copilot and ChatGPT) to enhance productivity, streamline workflows, and generate actionable insights. Ability to apply AI effectively for content creation, data analysis, and problem-solving. •&nbsp;Strong process-oriented mindset with the ability to quickly synthesize complex operations and a passion for driving continuous improvement. •&nbsp;Ability to work in an extremely fast paced environment, pivot context quickly, and balance multiple competing deliverables. •&nbsp;Excellent at fostering strong partner relationships and resourceful in nature. •&nbsp;A positive, can-do attitude and a sense of humor!Preferred Qualifications: •&nbsp;Proficient in Excel and ability to quickly synthesize large data sets to extract core data &amp; metrics for story building and deck creation. •&nbsp;Familiarity with portfolio management tools (Clarity/The Hub), TBM practices (Apptio), and analytics platforms (Power BI). •&nbsp;Experience designing and delivering training programs and leading process improvements across large organizations.&nbsp; Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Digital Portfolio Management Operations & Communications

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Overview of the Business:Global Commercial Services (GCS) is the leading payment issuer and partner for businesses with products and services that help them grow and run their businesses.The GCS Product Analytics team plays a pivotal role within the GCS Products organization by providing advanced analytics and statistical methodologies to drive deep insights into client behavior.Our mission is to inform and shape product strategies and deliver connected, personalized experiences that foster deeper client engagement and drive sustainable, profitable growth.How will you make an impact in this role?The Senior Analyst, Small Business Card &amp; Rewards Analytics will lead the strategy and execution of SBS card product performance, engagement, and usage analytics delivering insights to expand and deepen our relationship with customers. This critical role will partner with product, marketing, credit risk, and finance teams to inform rewards constructs and benefits-led product line strategies that differentiate American Express offerings in the marketplace while driving balanced economics.This role represents a unique opportunity to leverage applied quantitative experience to directly shape business strategy and role requires a high level of expertise in driving decisions backed by data insights, deploying advanced predictive and statistical methodologies, leading strategic analytics, and designing scalable data assets. The ideal candidate will bring a unique balance of technical skills combined with a strategic mindset and the ability to communicate effectively. They will be able to work in white space with unstructured problems and build successful partnerships with a large variety of teams and business units to identify opportunities and influence outcomes.Responsibilities:<ul><li>Translate business problems into data strategies and drive analytical workstreams on SBS customer engagement, card benefit usage, rewards, and retention leveraging analytical techniques</li><li>Drive the strategy and execution for creation of SBS card transaction and customer data assets including migration of source data to cloud environment and design of sustainable, optimized data structure&nbsp;</li><li>Develop and build SBS card performance reporting and &nbsp;key performance indicator&nbsp;measurement using BI tools&nbsp;(i.e. Tableau)</li><li>Model expected impact on business of potential charge product features and enhancements and advise senior leaders on product roadmap&nbsp;</li><li>Design, launch and measure tests of product construct configurations to increase rewards and benefits awareness, redemption, and spend; Build analytical frameworks for robust measurement when clear A/B testing doesn’t exist.</li><li>Identify and build behavior-based segmentation to provide insights into customer behavior and drive recommendations for business priorities.</li><li>Manage and prioritize demands for data, ad hoc analytics, and reporting from multiple stakeholders, reallocating resources as necessary to ensure alignment with business priorities&nbsp;</li></ul>Minimum Qualifications:<ul><li>Relevant professional experience including experience in hands-on analytical role(s) leveraging data to drive decisions, translate operational performance into financial implications, and influencing business strategies</li><li>Experience building sustainable data assets using cloud-based analytical tools, querying languages, and visualization software (e.g., SQL, Python, Databricks, Tableau) is a must</li><li>Good understanding of card economics and performance drivers with proven success in driving business results via strategic analysis. Experience in Charge/Loyalty analytics is a plus.</li><li>Excellent written and verbal communication skills with the ability to explain technical concepts and analytics-driven findings to non-technical stakeholders, and to explain business processes, concepts, and issues to technical resources</li><li>Team player with proven ability to influence and collaborate with others across all levels of an organization</li><li>Proven track record translating business problems into data strategies and solutions, leading complex, multi-stage analytical workstreams, and advising senior leadership on data-based insights </li><li>Bachelor’s degree preferably in a quantitative field (e.g. statistics, engineering, math, science, economics, etc.) </li></ul>Preferred Qualifications:<ul><li>Expertise in data science and advanced analytical techniques including clustering, machine learning, and statistical analysis</li></ul>Job Location: Hybrid (New York or Atlanta)Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst-Small Business Card & Rewards Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving profitable charge volume growth are critical for the organization. The Sales Enablement, Pricing, &amp; Transformation (SPT) team is the analysis and business decisioning arm of Global Commercial Services (GCS) responsible for studying business performance and uncovering actionable insights to architect GCS growth and strengthen the culture of compliance and control.The Senior Manager will be responsible:<ul><li>For program performance, development of controls, and testing activities to support business conduct objectives for the G&amp;L organization</li><li>Work closely with Line of Business Compliance (LOBCO), GCO and other team members within the GCS organization to comply with internal standards, policies, and regulatory obligations</li><li>Facilitate activities to comply with enterprise policies and programs pertaining to business conduct (e.g., AEMP 88 Conduct Risk Management Policy)</li><li>Compile and review topical risk information, including emerging trends, best practices, and regulatory updates relevant to business conduct, and support the day-to-day activities required to maintain the repository of topical risk information</li><li>Governance Framework Design: Establish and enhance program management frameworks that promote strong governance, operational integrity, and accountability</li><li>&nbsp;Process Risk Management: Evaluate process-level risks and build preventative and detective controls that mitigate risk in critical business activities</li><li>Candidates must be able to identify, assess, and mitigate risks that could impact the organization</li><li>Analyze business processes and activities to identify potential risks, control gaps, and emerging risks</li></ul>Minimum Qualifications:<ul><li>6+ years of experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understanding critical operational risk management lifecycle activities</li><li>Proven background in governance, risk management, compliance, or auditing. Experience working directly in a governance-related capacity is key</li><li>The ability to see the big picture and connect regulatory frameworks to long-term business objectives is vital for guiding strategy</li><li>Strong business insight and experience with Sales and Account Development organizations, and the ability to understand their structure, operations, and strategic priorities</li></ul>Preferred Qualifications<ul><li>Bachelor's Degree or equivalent experience in Process Optimization, Risk Management or related field</li><li>Experience in at least one of the following:</li></ul><ul><li>Supporting go-to subject matter experts in sharing subject matter expertise within the BU on decentralized risks</li><li>Facilitating activities to comply with enterprise policies and programs pertaining to specific risk types</li><li>Support advising on business conduct and broader operational risk policies and programs</li><li>Experience in financial services industry</li></ul><ul><li>Previous RCSA knowledge is a plus&nbsp;</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Manager - Governance and Control Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.Overview of The Department:Be part of exciting and innovative initiatives and join a team of creative, curious, and passionate professionals whose mission is to become the future of American Express by staying on the cutting edge of technology and bringing innovation to life! The Brand Experience and Engagement Technology team leads the Event Marketing and AdTech technology strategy and platforms.This position works closely with our Digital Advertising business partners and product teams to develop and support critical systems and platforms for the American Express products and services that drive current and prospective customer engagement, acquisition, and loyalty via a multitude of channels. We are looking for a dynamic, innovative, action-and-results oriented senior engineer to support this fast-evolving eco system.The ideal candidate is required to be accomplished in the development and deployment of complex software solutions, with a strong focus on Cloud based engineering, various Java technologies, API design and user experience. The candidate should be able to develop innovative solutions, have a pragmatic approach to application architecture, and be excited to work on a varied tech stack. You will be expected to have a deep understanding of the functional platforms, but also contribute to planning and executing the technology roadmap, while being an exemplary team player and contributor. You are required to have a curious mindset, ability to question status quo and technologically advance the platforms, while exhibiting collaboration with other enterprise teams.This is an opportunity to work in a fast-paced, Scaled Agile environment with a team of engineers, product owners and several technology stakeholders. You should be familiar with modern software development methodologies and be able to dive deep and rapidly iterate on ideas despite ambiguity.Job Responsibilities:<ul><li>Lead and contribute to the development of Amex’s new advertising capabilities (e.g., ad serving, targeting, measurement), ensuring alignment with strategic priorities of the Digital Advertising team.</li><li>Design, build and deploy new ad capabilities, collaborating across numerous platforms (e.g., Amex Travel, Resy, Amex App) and functional teams (e.g., product, technology, marketing, control management, legal).</li><li>Support the assessments of 3-rd party technology solutions to determine suitability for use in the emerging platform.</li><li>Collaborate successfully with product owners, designers, and a broad set of internal tech partners (across multiple internal groups).</li><li>Perform code reviews to ensure product releases are high quality, deliver excellent user experiences, perform seamlessly at scale, and comply with regulatory requirements.</li><li>Partner with peers in technologies to identify opportunities for code sharing, common services, joint development.</li><li>Keep up with the latest industry research and emerging technologies to ensure we are appropriately leveraging new techniques and capabilities.</li><li>Interview to help recruit top talent with technical skills and non-technical skills</li><li>Coach and potentially lead junior engineers</li><li>Consistently question assumptions, challenge the status quo, and strive for improvement.</li></ul>Minimum Qualifications:<ul><li>Bring a strong technical foundation; able to engage the team on coding practices, architecture, design, get under the hood of complex integrated architectures, coding systems, and interface design.</li><li>Digital Advertising and Media network software engineering experience required.</li><li>Hands-on engineering experience using and implementing Google Ads Manager and other similar products.</li><li>Experience with Adobe products for Marketing and Creative (Adobe Experience Cloud/Platform, Adobe Creative Cloud).</li><li>Extensive experience in Software Engineering, with 8+ years of demonstrable experience building and deploying large scale software products.</li><li>Strong experience in design and Agile development, code reviews for full stack solutions.</li><li>Significant experience with Java, REST APIs, Cloud engineering, building digital experiences.</li><li>Strong understanding and experience in CICD and DevOps, system and platform resiliency.</li><li>Ability to communicate complex technical concepts clearly and concisely to non-technical individuals.</li><li>Experience or exposure with technology planning and road mapping.</li><li>Proven track record to lead problem analysis and resolution.</li><li>Bachelor’s degree in computer science, Computer Engineering or Information Systems degree or equivalent work experience; Advanced Degree preferred.</li></ul>Preferred Qualifications:<ul><li>Knowledge of American Express Marketing &amp; Data platforms, and software development practices a plus.</li><li>Excellent verbal and written communications skills required, with ability to create and deliver effective presentations to executive leadership and technical architects across the organization is a plus.</li><li>Proven ability to develop and execute against a platform vision, strategy, and priorities.</li><li>Deep appreciation for the importance of elegant solutions to technical challenges.</li><li>Flawless interpersonal skills and ability to partner with technology peers to drive technical solutions forward.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Software Engineer ll - Java, REST APIs - Amex Offers & Digital Media

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and&nbsp;an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Manager – Finance, Segment &amp; Marketing AnalyticsGlobal Commercial Services (GCS) provides a range of card programs and expense management tools to help large, medium and small businesses around the world manage almost all the facets of their business spending. &nbsp;The GCS Lead Financial Office (LFO) team is responsible for providing financial management, decision support, and planning &amp; results analysis to the Chief Commercial Officer and her direct reports to help achieve BU and AXP financial targets.This position represents an exciting opportunity to partner with both the Small and Medium Enterprises (SME) organization (representing a significant proportion of all AXP Billed Business), and the Global Commercial Marketing organization, working directly with business leadership.The Manager will focus on these main activities:<ul><li>Support business initiatives to help identify growth opportunities and areas of risk in the SME portfolio, leveraging big-data sources and profitability metrics to influence business leadership and drive key priorities</li><li>Help drive efforts to expand utilization of lifetime-value measurement across the portfolio while focusing on whole customer returns.</li><li>Support the implementation &amp; enhancement of intra-cycle Prospect Marketing decision-making toolsets, identifying synergies across teams and datasets, connecting outcomes to investment processes</li></ul>While the ideal candidate would be able to demonstrate all the below attributes, a high level of expertise in one or more area would be a strong positive to any application:<ul><li>Confidence in developing financial insights and being able to present them to leadership, stakeholders, and partners by means of comprehensive reporting, executive level decks, and presentations</li><li>Strong relationship building skills and capable of partnering across teams</li><li>Demonstrated ability to identify and implement analytical insights</li><li>Advanced Excel skills required</li><li>Experience in SQL/SAS/Python enhances any application, desire to learn is a requirement for success in the role</li><li>Self-starter who thrives in fast paced environment</li><li>5+ years experience in Finance, data analytics, strategy, or consulting</li><li>Bachelors Degree required, MBA preferred</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager-Finance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdue with accounts that have a high exposure.Job Responsibilities:<ul><li>Collect delinquent balances on Small Business and Consumer accounts. The portfolio consists of both cancelled relationships and high-risk customers.</li><li>You will be responsible for owning your own client portfolio. You will need to utilize skip tracing to locate and communicate with your clients.</li><li>Typically, you will be handling the following call types: advising of account status, consequences, and offering payment solutions, as well as reducing day’s delinquent and preventing call and account escalations.</li><li>Maintain high level of integrity and compliance while working with customer information</li></ul>Minimum Qualifications:<ul><li>Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy.</li><li>Natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member’s communication style.</li><li>Resilience is needed to efficiently manage a diverse client list, while balancing performance to meet a variety of metrics.</li><li>Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive while adhering to American Express policies and procedures</li><li>A capacity to learn, willingness to try new things, flexibility to incorporate feedback and agility through change and difficult situations.</li><li>Experience managing your own client portfolio</li><li>Excellent written and verbal communication skills</li><li>Bi-Lingual spanish speaking a plus</li><li>High School Diploma or GED</li></ul>Preferred Qualifications:<ul><li>Knowledge of Fair Debit Collection Practice Act and laws</li><li>Skip tracing experience</li><li>Minimum 3 years of recent collections experience or 3 years of sales experience with some collections experience</li><li>Commercial collections experience</li><li>Experience with Risk initiatives as they pertain to client level dunning</li><li>Call center experience</li><li>Ability to work independently, while still being a team player within the structured service center environment.</li></ul>Additional Requirements: &nbsp;<ul><li>Flexibility to work Monday-Friday 5:00am-16:00</li><li>Hybrid Environment- Need to be able to work in the office a minimum of 3 days a week.</li><li>Location: 18850 N 56th St. Phoenix, AZ 85054</li></ul>Salary Range: $20.00 to $24.00 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Collections Specialist - Advanced Collections Mitigation Unit (ACMU)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Communications Compliance Review (CCR) team sits at the center of how American Express brings marketing to life—safely, accurately, and compliantly—across the United States. As part of Enterprise Marketing Platforms &amp; Solutions (EMPS), CCR operates at the intersection of marketing execution, risk management, and regulatory oversight, supporting the platforms and processes that enable campaigns globally.As the first line of defense for marketing compliance, CCR plays a critical role in preventing customer harm and maintaining trust in the American Express brand. Our work is subject to ongoing internal audits and external regulatory exams, and we continuously evolve our processes to strengthen controls, reduce risk, and enable the business to move faster with confidence.This role is ideal for a strategic, systems-minded professional who is motivated by transformation. The successful candidate will not only help maintain a strong control environment, but will also provide meaningful insights that shape how CCR operates—driving process improvements, implementing prevention strategies, and influencing the design of the next generation of creative review and approval capabilities.<ul><li>Serve as a strategic partner to the business, helping to identify and address systemic risks before they materialize</li><li>Drive transformation by improving processes, strengthening controls, and embedding prevention into how marketing work gets done</li><li>Play a critical role in defining, shaping, and documenting CCR processes as they evolve alongside a next-generation creative review and approval technology stack</li><li>Influence how compliance, risk, and marketing teams collaborate to deliver compliant creative at scale</li></ul>Responsibilities include, but are not limited to:<ul><li>Lead and support the coordination, response, and remediation activities for internal audits and external exams across CCR</li><li>Analyze trends and data from operational processes, quality errors, compliance reviews, and auditor feedback to identify root causes and proactively strengthen the marketing control environment</li><li>Maintain an effective and resilient control environment, responding to operational breakdowns and emerging risks with a focus on sustainable solutions</li><li>Manage Corrective Action Plans (CAPs) and Operational Risk Events, ensuring timely closure and long-term risk mitigation</li><li>Partner closely with cross-functional stakeholders to drive process improvements and implement prevention strategies that reduce operational risk and customer harm</li><li>Collaborate with Line of Business Compliance, Risk Management, and American Express National Bank stakeholders to stay ahead of internal and external changes impacting CCR processes</li><li>Support the testing, documentation, and ongoing management of CCR Process Risk Self Assessments (PRSAs)</li><li>Contribute to the evolution of CCR’s operating model by helping define and document processes that will support future-state creative review and approval capabilities</li></ul>How will you make an impact in this role?<ul><li>Supporting the coordination, response and remediation activities for exams and audits across CCR</li><li>Analyze data from the process, quality errors, compliance reviews and auditor feedback to proactively identify weak points in our marketing process and strengthen them</li><li>Maintaining an effective control environment and responding to operational breakdowns</li><li>Managing Corrective Action Plans and Operational Risk Events as needed</li><li>Collaborating with peers to identify process improvements and implement prevention strategies to strengthen controls and mitigate operational risk</li><li>Partnering with stakeholders, particularly Line of Business Compliance and Risk Management teams, to keep informed of internal and external changes that may impact CCR processes</li><li>Providing support for the testing and management of CCR Process Risk Self Assessments (PRSAs)</li></ul>Minimum Qualifications<ul><li>Two (2) or more years' experience in a Risk Management, Operational Excellence or Compliance in a highly regulated domain</li><li>Improvement and transformation experience with operational, control and/or compliance processes is strongly preferred</li><li>Familiarity with consumer banking regulations (Reg Z, Reg E, UDAAP, Fair Lending, etc)</li><li>Excellent written and verbal communication and presentation skills, able to create compelling arguments and influence across all levels of the organization</li><li>Demonstrated ability to apply thought leadership and strategic thinking to deliver initiatives</li><li>Outstanding problem-solving and analytical skills, with strong learning agility and willingness to embrace and lead through change</li><li>Excellent relationship building skills to partner effectively across diverse, cross-functional teams in complex and rapidly changing environments</li><li>Experience leading, engaging and motivating diverse teams through complexities to deliver results</li><li>Ability to adapt quickly to shifting priorities, multiple demands, ambiguity and rapid change</li><li>Bachelor’s degree </li></ul>Preferred Qualifications<ul><li>Extreme attention to detail and organization, with the ability to retain and enforce a complex set of advertising compliance requirements.</li><li>Strong leadership skills and customer focus mindset with emphasis on consultation and collaboration.</li><li>Ability to communicate complex concepts and direction clearly and persuasively, in both written and oral format.</li><li>Can work with marketing partners to ‘get to yes’ when the initial creative approach doesn’t work.</li><li>Ability to work both independently and collaboratively.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager, Operational Controls and Process Excellence

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Amex Digital Labs catalyzes digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include creating industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to create digital experiences, and defining new products and services based on emerging technologies and trends.&nbsp;The Global Digital Payments Partnerships team is responsible for launching, managing, and expanding new digital payments products and partnerships, including Apple and Google Pay, and for launching support for emerging digital payments partnerships. The recent technological progress in AI and the growing ubiquity of AI agents is reshaping today’s commerce journey and how Card Members will discover, book and ultimately make purchases.As Manager, you will help bring Amex through this agentic commerce and payments evolution.&nbsp;&nbsp;You will work across internal and external stakeholders, build and evaluate partnership opportunities, lead major contract negotiations, and help define the future product roadmap. You will collaborate extensively with the Digital Labs Product team and a broad range of internal stakeholders across Strategic Partnerships, Enterprise Strategy, Network, and GCO, in addition to managing senior-level relationships at external partners.&nbsp;Responsibilities:<ul><li>Lead the partner evaluation and strategic alignment to prioritize partners, including AI companies, Digital Giants, and major platforms</li><li>Lead the contract negotiation and onboarding of new partnerships</li><li>Drive competitive intelligence and market research initiatives to inform strategy in the rapidly evolving agentic commerce landscape.</li><li>Coordinate and connect the dots across supporting enterprise workstreams, including product development, roadmap prioritization, policy and contractual implications</li><li>Regularly collaborate on and leadership conversations and create executive-facing materials</li><li>Be a thought leader on the evolving AI and payments landscapes to identify new partnership opportunities, drive the strategic roadmap of existing partnerships, and monitor the competition</li></ul>Minimum Qualifications:<ul><li>Exceptional interpersonal, communication and influencing skills with the ability to work with stakeholders across different functions, colleagues at all levels, and with partners</li><li>Proven track record of strong organizational, prioritization and project management skills. Experience project managing complex and multifaceted workstreams with many internal stakeholders a plus</li><li>Creative problem-solving skills and comfort operating with imperfect information</li><li>Strategic thinker with a savviness for new tech, connecting the dots, and thinking three steps ahead</li><li>Must have strong interest in AI and familiarity with key players and consumer-facing products, strong interest in partnerships, tech trends, and digital products</li><li>A self-starter with an ability to excel in a dynamic environment and to switch gears as needed</li><li>3+ years of partnerships, business development, or strategy experience</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

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