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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;Credit &amp; Fraud Risk (CFR) manages risk strategies across all markets and portfolios to minimize the company’s credit and fraud losses while promoting business growth and delivering superior customer service. The objective of the Credit &amp; Fraud Risk Control Management Exam Management team is to facilitate ongoing exams and audits, ensure exam readiness, and support timely and effective closure of findings across CFR. Credit &amp; Fraud Risk (CFR) is looking for a Manager of Exam Management to be part of a dynamic team focused on control management, which is embedded in the everyday operations of our organization. This position will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.&nbsp;How will you make an impact in this role?The Manager, Credit &amp; Fraud Risk (CFR) Exam Management will:<ul><li>Facilitate the day-to-day internal and external exam management process, working across all CFR functions</li><li>Ensure CFR teams are informed and prepared for exams, including conducting pre-exam preparation with key contacts</li><li>Partner closely with exam-impacted CFR teams to provide timely, accurate responses to exam requests</li><li>Provide support and training for CFR Exam Management system of record tool(s)</li><li>Provide regular progress updates on exam activities to leadership</li><li>Facilitate alignment of exam conclusions, between examiner and impacted CFR teams</li><li>Support CFR Leaders with timely and effective closure of exam findings</li><li>Proactively identify areas of risk and drive alignment and escalate appropriately</li><li>Identify process improvement areas within roles and responsibilities, and drive adoption of improvements, including best practice adoption by peers in exam management team</li></ul>Minimum Qualifications<ul><li>3+ years’ experience in operational risk management (e.g., within Risk, Oversight, and/or Internal Audit function)</li><li>Understanding of critical operational risk management lifecycle activities</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and gain support from CFR and examiner partners with a keen eye towards driving consensus</li><li>Demonstrated experience with identifying and driving process improvement within roles and responsibilities</li><li>Self-motivated with the ability to operate independently and handle multiple workstreams and tasks simultaneously</li><li>Ability to understand large complex processes and evaluate process assessment conclusions made by examiners</li></ul>Preferred Qualifications<ul><li>Bachelor's degree in finance, business, risk management, or related field; advanced degrees (e.g., MBA, MS) or certifications are advantageous</li><li>Experience within the financial services industry</li><li>Experience communicating and ensuring understanding and adherence to operational risk procedures and standards is a plus&nbsp;&nbsp;</li><li>Experience managing one or more processes within Credit Risk or Fraud Risk Management lifecycle is a plus</li><li>Experience facilitating the operational risk exam management processes is a plus</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Manager - Control Management

You lead the way. We have your back.&nbsp;At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?We need someone to lead facilities engineering and operations teams for a new enterprise data center currently under construction in Phoenix. &nbsp;This Director role will be responsible for the following:<ul><li>Lead a 24×365 data center team with responsibility for all aspects of facilities infrastructure, ensuring effective performance in all operations and maintenance activities.</li><li>Recruit, hire, coach, and develop all facilities team colleagues.</li><li>Establish Standard and Emergency operating procedures and training programs to ensure a strong safety culture and compliance with OSHA, NFPA, and company standards.</li><li>Serve as the 24x7 escalation point for facilities-related incidents and emergencies, coordinating response and resolution.</li><li>Implement and manage a comprehensive maintenance program including procedures, training, schedules, and third-party vendor engagements.</li><li>Partner closely with the Data Center IT Operations team and develop and maintain strong relationships across the enterprise.</li><li>Manage operating budgets and resource planning while supporting capital budgeting, forecasting, and infrastructure investment planning.</li><li>Interface with utilities and local agencies as required.</li></ul>Minimum Qualifications:<ul><li>10+ years of relevant experience with full accountability for managing data center facility operations.</li><li>Experience leading teams of 10+ direct reports in a high-availability environment.</li><li>Strength in change management and large-scale project management.</li><li>Proven expertise as a technical subject matter expert across critical data center systems, including mechanical, electrical, controls, and life-safety infrastructure..</li></ul>Preferred Qualifications:<ul><li>Familiarity with hyperscale data center facilities and network architectures.</li><li>Experience managing multiple facilities in one region or campus.</li><li>Active engagement with relevant industry organizations, certifications, events, and conferences.</li><li>Exceptional business and communication skills—including analysis, collaboration, presentation, and influence—demonstrated within a corporate environment.</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director, Data Center Facilities Engineering and Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?As part of the Global Servicing Group (GSG), the Control Management team is primarily focused on safeguarding the Company’s brand and assets. &nbsp;It is focused on driving consistency to internal policies and meeting regulatory expectations while balancing the execution of key business strategies and Customer First priorities. &nbsp;The Team collaborates across key stakeholders to drive the necessary controls and oversight, enabling GSG partners to set the standard for a seamless and differentiated customer experience.The Analyst, Control Management Reporting &amp; Analytics will support GSG by managing risk and controls to ensure compliance with global legal and regulatory requirements. This role will have responsibilities to support the reporting for the Conduct Risk Management program for GSG. The Analyst will also collaborate across internal teams to support data requests and partner with colleagues across Control Management Testing teams and MIS to define reporting requirements. The successful candidate will have a high level of intellectual curiosity, partnered with an eye for precision &amp; accuracy which will allow for the detailed execution of a large, complex Conduct Risk Testing program and will be a key participant in our continuous journey to uplift and transform this process.Responsibilities:<ul><li>Support the reporting strategy that effectively supports GSG’s Conduct Risk and Regulatory Self Business Testing programs, that embed strong data governance principles to ensure accuracy, consistency and data quality</li><li>Analyze and create visualizations using Tableau, Power BI, Python, Excel etc.</li><li>Liaise with Testing Strategy teams to ensure requirements are met across all functions and markets.</li><li>Timely and accurate response for audit and regulatory requests</li><li>Work to improve current processes via automation opportunities to create efficiencies. </li><li>Communication skills, both verbal and written; ability to articulate business problems and implement solutions.</li><li>Participate along with global teams evaluating processes and making suggestions for process and system improvements through knowledge and</li><li>information sharing sessions with peers across the organization. Minimum Qualifications:</li><li>1-2 years experience working in analytics, business intelligence, data science or related equivalent experience.</li><li>Excellent programming skills on SQL/HQL.</li><li>Proficient in MS Excel and PowerPoint</li><li>Hands on experience in creating visualization using Tableau&nbsp;</li><li>Strong quantitative and analytical skills</li><li>Strong business acumen and problem-solving skills, conceptual and creative problem solver</li><li>Knowledgeable on Data Management standard methodologies</li><li>Strong project management skills, ability to work on multiple projects, and work effectively in a team environment.</li><li>Adaptability to work within tight deadlines and changing priorities. </li></ul>Preferred Qualifications:<ul><li>Python experience preferred&nbsp;</li><li>Bachelor's Degree preferred (Data Analytics, Computer Science, Physics)&nbsp;</li><li>Power BI and LUMI experience preferred&nbsp;</li><li>Drive and deliver Regulatory/Governance reports for Testing, Compliance &amp; Operations/Frontline teams using big data platforms (LUMI, Cornerstone), SAS/SQL, Python etc&nbsp;</li><li>Work closely with program intake/management, business, testing and compliance teams to ensure reporting requirements are met across all functions and markets&nbsp;</li><li>Analyze and create visualizations using Tableau, MS Excel etc&nbsp;</li><li>Timely and accurate response for audit and regulatory requests&nbsp;</li><li>Work to improve current processes via automation opportunities to create efficiencies&nbsp;</li><li>Participate along with global teams evaluating processes and making suggestions for process and system improvements through knowledge and information sharing sessions with peers across the organization</li></ul>Minimum Qualifications<ul><li>Bachelor's/master’s degree in a quantitative field preferred (e.g., Statistics, Econometrics, Engineering, Mathematics, Physics, Computer Science) - MBA, advance degree preferred&nbsp;</li><li>Strong programming/analytic skills are required (SQL, R, PYTHON, HIVE etc)&nbsp;</li><li>Working experience in reporting (i.e. data visualization, Tableau, PowerBI, MS Excel)&nbsp;</li><li>Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively&nbsp;</li><li>Experience and proven record of statistical analysis and experience in statistical modeling techniques (e.g., regression, cluster analysis, segmentation) and analytics/Econometrics to effectively solve complex business problems&nbsp;</li><li>Experience working with large datasets, ODL, identifying ingestion issues and proactively collaborating to resolve data related issues&nbsp;</li><li>Flexibility and adaptability to work within tight deadlines and changing priorities.&nbsp;</li><li>Ability to compile and communicate complex data analysis&nbsp;</li><li>Desire to innovate and work on challenging projects and ability to adapt to dynamically changing environment&nbsp;</li><li>Excellent communication skills, both verbal and written; ability to articulate business problems and implement solutions</li></ul>Preferred Qualifications<ul><li>GSG knowledge and expertise&nbsp;</li><li>Experience working with large datasets and machine learning algorithms to develop best in class predictive modeling (including neural networks)&nbsp;</li><li>Ability to challenge the status quo and drive continuous improvements&nbsp;</li><li>Strong project management skills, ability to work on multiple projects, and work effectively in a team environment.</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Analyst-Control Management

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express is a leading global payments, network, and travel company, backed by one of the world's most recognized brands. We offer the broadest array of charge, credit, prepaid and co brand cards for consumers, small businesses, midsize companies, large corporations and many of the biggest companies in the world. The American Express Global Commercial Services (GCS) business unit is the global leader in providing payments solutions for Small, Medium and Large businesses. GCS partners with corporate clients to help them manage travel expenses and make purchases through&nbsp;proprietary payment solutions and expense management tools.&nbsp;If you are ready for more than just a job, are not afraid of embracing challenges and setting and exceeding big goals,&nbsp;American Express invites you to share your resume to be considered for future opportunities on our newly created Enterprise Sales team.The Director of Enterprise Sales will be responsible for acquiring new-to-franchise T&amp;E and supplier payment business across our large and most strategic customers in US markets within our Global Commercial Services (GCS) division.&nbsp;Key responsibilities include:•&nbsp;&nbsp;&nbsp;&nbsp;Drive New Sales from prospective clients with annual revenue of +$1B in primary and secondary markets •&nbsp;&nbsp;&nbsp;&nbsp;Partner with sales leaders across various sales and account management segments to implement multi-market payment solutions. •&nbsp;&nbsp;&nbsp;&nbsp;Lead strategic selling in alignment with compliance and internal partner business requirements. •&nbsp;&nbsp;&nbsp;&nbsp;Develop and execute a growth strategy, adapting plans and priorities to address resource/operational requirements. •&nbsp;&nbsp;&nbsp;&nbsp;Achieve New Sales CV Targets •&nbsp;&nbsp;&nbsp;&nbsp;Execute a transactional sales cycle •&nbsp;&nbsp;&nbsp;&nbsp;Sell core and supplier payments American Express solutions •&nbsp;&nbsp;&nbsp;&nbsp;Spend significant time identifying opportunities, ensuring set-up/ card issuing, and managing expansion signings through the first 19 months of Booked Charge VolumeMinimum Qualifications:•&nbsp;&nbsp;&nbsp;&nbsp;Advanced analytical skills to bring concepts to life through data •&nbsp;&nbsp;&nbsp;&nbsp;Proven track record in Fintech and/or B2B sales negotiations, leadership and closing skills with Fortune 1000 companies •&nbsp;&nbsp;&nbsp;&nbsp;Hunter mentality •&nbsp;&nbsp;&nbsp;&nbsp;Proven track record in sales negotiations, leadership and closing skills with Fortune 1000 companies •&nbsp;&nbsp;&nbsp;&nbsp;Strong understanding of complexities, nuances, and opportunities in payments industry across a variety of global markets •&nbsp;&nbsp;&nbsp;&nbsp;Thorough knowledge of successful consultative selling techniques within Procurement, Treasury and Finance related to supply payments.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Extensive experience with complex sales planning and execution •&nbsp;&nbsp;&nbsp;&nbsp;Strong financial acumen •&nbsp;&nbsp;&nbsp;&nbsp;Leverages lead sources to identify opportunities and proactively schedule warm account review appointments with prospects •&nbsp;&nbsp;&nbsp;&nbsp;Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/ or services •&nbsp;&nbsp;&nbsp;&nbsp;Exceptional thought leadership, strategic thinking skills and project management aptitude •&nbsp;&nbsp;&nbsp;&nbsp;Outstanding presentation and negotiation skills and ability to interface and influence at the most senior levels •&nbsp;&nbsp;&nbsp;&nbsp;Strong collaboration and leadership skills •&nbsp;&nbsp;&nbsp;&nbsp;Ability to travel as required •&nbsp;&nbsp;&nbsp;&nbsp;Must be able to work in a virtual environment •&nbsp;&nbsp;&nbsp; This role is posted as Midwest (Candidates Must Reside in Illinois, Wisconsin, or Minnesota)•&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s Degree or MBA preferred &nbsp;Salary Range: $132,750.00 to $243,500.00 annually + sales incentive + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Enterprise Sales Team (Virtual - IL/WI/MN)

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex,&nbsp;you'll&nbsp;experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;Here, your expertise drives real transformation. Your voice will influence enterprise processes, your leadership will accelerate modernization, and your work will help redefine the way American Express manages partner risk and delivers seamless global experiences. You’ll collaborate across teams to solve complex challenges—advancing digitization, redesigning end-to-end workflows, and unlocking the power of data, automation, and GenAI/Machine Learning to meaningfully improve outcomes for our partners and our business.As we continue evolving how we serve our Global 3PPP’s (Third Partner Payment Partners), we are committed to building smarter, more efficient, and more resilient operational and Due Diligence (DD) capabilities. Whether developing new digital tooling, streamlining Due Diligence experiences, or enhancing risk and compliance controls within the E2E DD process, you will help shape the next generation of operationalizing digital DD processes and oversight across the American Express 3PPP’s.The Senior Manager role sits within Global Strategy Operations and Performance under Global Merchant and Network Services (GMNS) and plays a key leadership role in designing and implementing the end-to-end strategy for the digitization of the Due Diligence program across 3PPP’s. This includes defining business requirements, developing and enhancing tooling, driving workflow automation, and partnering closely with Technology, Compliance, Operations, and Product teams to bring the future-state ecosystem to life.This role is central to reimagining how we assess partner risk—embedding policy and control needs into intuitive digital workflows, enabling greater consistency and transparency, and leveraging emerging technologies like GenAI/ML to accelerate decision-making and improve operational performance. You will help build a simplified, scalable Due Diligence experience that supports our global growth while strengthening the governance and control environment that underpins the American Express Network.Key Responsibilities⦁&nbsp;&nbsp;&nbsp;&nbsp;Develop and own the E2E transformation strategy for digitization of DD across 3PPP channels ⦁&nbsp;&nbsp;&nbsp;&nbsp;Asses current-state pain points, fragmentation, and risk; partnering with Product to define a future state workflow. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with stakeholders across DD Operations, Business Development, Product, and Compliance teams to identify requirements. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Enabling analytics-driven decision making to evolve the future state operational and product needs. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Brainstorming and negotiating effectively with various stakeholders to continuously define requirements and prioritization. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Lead the tooling strategy and enhancements, ensuring the right systems and platforms are in place to enable effective oversight and operational efficiency. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Represent the business in all stages of solution design – ensuring tooling and capabilities reflect policy requirements, operational realities and needs, and partner experience goals. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Influence product decisions by providing insights on regulatory requirements, operational impacts, and risk considerations. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Lead operational planning for rollout of new digital tools and processes, including change management, training, process documentation, and partner adoption. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Embed Compliance, RCSA, and operational risk requirements into tolling and workflows to strengthen partner oversight and end-to end governance. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Develop clear, structured business updates, recommendations, and reporting for Sr. Leaders across the GSOP and Business Development organizations. Required Qualifications:⦁&nbsp;&nbsp;&nbsp;&nbsp;5-7+ years of experience in Product Management, Operations, Compliance, or Risk within financial services or highly regulated industries. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Strong understanding of Due Diligence, KYC/AML, partner onboarding, or third-party risk management processes. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Hands-on experience driving digital transformation, tooling builds, or workflow automation. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with GenAI/ML applications in operational or risk processes ⦁&nbsp;&nbsp;&nbsp;&nbsp;Experience developing business requirements, workflows, and process maps. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Strong background in PRSA/RCSA frameworks and integrating controls into system/process design. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Exceptional communication, stakeholder management, and problem-solving skills. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Proven ability to lead cross-functional initiatives from concept through implementation.Preferred Qualifications:⦁&nbsp;&nbsp;&nbsp;&nbsp;Product development experience supporting technology teams or building complex internal tools. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Prior experience in Operations, Product Development, GNS or partner-facing environments. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Certification or formal training in GenAI/ML, Agile, or Product Management. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Experience driving or contributing to large-scale, enterprise-wide initiatives on the business or product side, with demonstrated ability to navigate ambiguity, influence diverse stakeholders, and deliver integrated end-to-end solutions.Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Partner Due Diligence Oversight – Platforms and Capabilities

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?This position is in US Consumer New Accounts Risk Strategy reporting into a Director. This role will be responsible for developing innovative solutions across targeting and underwriting processes – with the end goal of driving industry-best credit results while enabling profitable growth in new account acquisitions.&nbsp; &nbsp;Key Responsibilities:<ul><li>Own and enhance acquisition strategies to increase premium acquisition and improve investment efficiency .</li><li>Own, enhance and manage Affiliate and targeted channel acquisition strategies driven by economics of life time value with industry-best credit results</li><li>Continuously monitor new account acquisition performance, conduct deep-dive analyses to explore areas of opportunity, and implement credit controls to address potential/emerging risks for core and targeted acquisitions across channels</li><li>Track developments of acquisition journey in the external marketplace to understand industry best practices.</li><li>Ensure adherence to&nbsp; credit risk compliance and sound risk management standards</li><li>Elevate customer experience by providing seamless underwriting and on-boarding experience</li><li>Influence Marketing and channel partners to enhance front-end back-end decision consistency, optimize top of the funnel traffic and drive premium applicant quality</li><li>Manage partnership with Marketing, Risk Products &amp; Data Strategy, Decision Science, New Accounts Servicing, Fraud, CBO teams to enable enterprise-wide innovations</li></ul>&nbsp;Minimum Qualifications:<ul><li>Advanced Degree in a quantitative field such as Economics, Statistics, Mathematics, Operations Research, Engineering, Computer Science or MBA with hands-on experience in analytics.</li><li>Strong collaborative/interpersonal skills and ability to work in a dynamic, constantly evolving environment with strong attention to detail.</li><li>Project management skills with demonstrated proficiency in leading multiple projects simultaneously.</li><li>Outstanding strategic thought leadership with a focus on innovation.</li><li>Self-motivated, results-driven, intellectually curious and leads with external perspective.</li><li>Clear, effective written and oral communication skills.</li><li>Expertise in underwriting or another core credit risk management function.</li><li>Deep understanding of credit card economics and the payments industry.</li><li>Externally focused and aware of the latest technology and market trends in payment, credit trends, credit behavior and external development in the lending industry.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Manager - Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Travel Related Services Company, Inc. seeks Engineers to serve as a core member of an engineering team to develop digital and automated solutions for our customers. Develop and design software applications, translating user needs into systems architecture. Assess and validate application performance and integration of component systems and provide process flow diagrams. Test the engineering resilience of software and automation tools. Assess and incorporate user story analysis and elaboration to optimize software solution. Apply visualization and other techniques to fast-track concepts. Reengineer systems and code for continuous improvement.Position requires a Master’s degree in Computer Science, Engineering, Information Systems, or a related STEM field, and 1 year of software design, development, testing, and implementation experience. Experience must include 1 year of experience with: Agile, algorithms, API, API REST, data structures, J2EE, Java, JavaScript, JBoss, JDBC, Jenkins, JSON, JUnit, Log4j, Maven, multi-threaded programming, object oriented programming, Oracle, SOAP APIs, SOAP web services, Spring, Spring framework, Spring MVC, SQL, UNIX, Waterfall, and XML. Telecommuting is available up to 2 days per week.Job Location: Phoenix, AZSalary Range: $111,072.00 to $174,750.00 annuallyWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI&nbsp;

Engineers

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Go above and beyond at a company that sets the standard for customer-first service.As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.&nbsp;Role &amp; Responsibilities:<ul><li>Meaningful, rewarding work performed with integrity, utilizing your skills, experience, and passion for customer service to help propel your team and its business partners to succuss.</li><li>Here’s just some of what you’ll do in this role:</li><li>Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality</li><li>Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure</li><li>Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty</li><li>Utilize your “service oriented” personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand</li><li>Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers, which is both the Card Member and our merchants</li><li>Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution</li><li>Meet and exceed performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations and productivity targets, &amp; customer performance metrics</li></ul>Minimum Qualifications:<ul><li>Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction</li><li>Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations</li><li>Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call</li><li>Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy</li><li>Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices</li><li>Driven to please by providing the ultimate experience for our Card Members on every interaction</li><li>Timeliness and reliability</li></ul>Preferred Skills:&nbsp;<ul><li>Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem-solving skills</li><li>Customer service and consultative sales environment experience preferred</li><li>Passion for consultative sales, recommending products or solutions tailored to each customer</li><li>Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end</li></ul>Additional Requirements:<ul><li>Flexibility to work anytime between 6:00am - 2:00am, including weekends</li><li>Hybrid Environment in Sunrise, Florida - on site expectation 3 days/week</li><li>Workplace Flexibility: Full time. Shift flexibility requirements</li><li>American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives</li></ul>Salary Range: $20.00 to $22.25 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Platinum Customer Care Professional -TSC-T3

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) is the leading payment issuer and partner for businesses and corporations of all sizes. The Global Commercial Services Marketing team (GCSM) is responsible for making business membership essential by creating and delivering world-class marketing for our differentiated products and services that drives demand and inspires engaged customers across the lifecycle.Within GCSM, the Marketing Strategy &amp; Insights team leads the development and execution of marketing strategies for key initiatives across GCS, including launches and refreshes of programs and products for the Small Business and Middle Market segments.How will you make an impact in this role?The Senior Manager will lead and activate holistic go-to-market strategies for major Small Business (GCS) product launches and refreshes. They will play a pivotal role in shaping marketing strategies and delivering compelling positioning, messaging and creative direction for top GCS priorities, with the goal of driving revenue, deepening customer engagement, and accelerating GCSM growth ambitions.This is a high-visibility, fast-paced, and dynamic role that requires a combination of strategic thought leadership, hands-on execution, strong cross-functional collaboration, partner management and the ability to bring clarity and momentum to fast-moving, high-priority initiatives.Key Responsibilities:<ul><li>Lead high-impact, end-to-end go-to-market (GTM) strategies for major product launches and refreshes that support GCS priorities, including:</li><li>Owning research strategy and translating data, customer insights, and competitive intelligence into actionable marketing and optimization opportunities</li><li>Developing clear positioning, customer-facing messaging and visual identity frameworks that differentiate our products in a competitive market and resonate with target audiences</li><li>Leading cross-channel marketing activation and partnering with execution teams, while managing project timelines, risks, and stakeholder expectations to ensure flawless and on-time launches</li><li>Provide structure and clarity to move complex projects forward, ensuring cross-functional alignment in fast-paced, ambiguous environments</li><li>Partner closely with Product, Marketing, Analytics, GABM, CA&amp;C, Governance teams, and agencies to align on goals, priorities, and launch deliverables</li><li>Clearly communicate nuanced strategy, recommendations, and progress to senior stakeholders</li><li>Bring a hands-on, proactive mindset, balancing strategic leadership with strong attention to detail</li><li>Manage B30 colleague responsible for directly contributing to end-to-end GTM initiatives, providing hands-on direction, skills development, and professional support</li></ul>Qualifications:<ul><li>5+ years of marketing or strategy experience in high-visibility, cross-functional roles</li><li>Proven ability to bring structure, clarity, and momentum to ambiguous, fast-paced environments</li><li>Strong analytical and problem-solving skills; able to synthesize complex information into actionable insights and recommendations</li><li>Exceptional communicator (written, verbal, visual) with the ability to create compelling narratives for senior audiences</li><li>Demonstrated success mobilizing and influencing cross-functional teams and partners</li><li>Deep customer-first mindset and ability to translate insights into impactful strategy and execution</li><li>Inspiring, committed people leader who motivates and guides team members through complexity, transformation, and change</li><li>Strong ownership, accountability, and project-management discipline — able to effectively manage multiple high-priority initiatives</li><li>Positive energy, collaboration mindset, and passion for innovation and delivering great customer experiences</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager – Marketing Strategy and Go-to-Market

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.This team member will be an integral member of the CA&amp;C team supporting the American Express Global Merchant &amp; Network Services (GMNS) division. GMNS is responsible for&nbsp;relationships with Amex-accepting merchants, as well as third party payment providers, strategic bank and fintech partners, and the company’s globally integrated payments network.This role is responsible for driving external communications and counseling key business executives, leading new and creative opportunities to drive news about GMNS initiatives, directing, and owning external communications strategies, and managing issues to protect and enhance the American Express brand. This role specifically focuses on externally communicating the value of American Express Merchant Membership, and how American Express supports Merchants of all sizes, across industries, and in the U.S. as well as key regions across the globe. This includes leading product, partnership, and capabilities announcements in support of Amex Merchants, as well as research and thought leadership on payments trends and challenges that are relevant for Merchants and Amex partners that work with Merchants.The director will serve as a company spokesperson and work alongside GMNS executives and their teams. This role will report to the U.S.-based Vice President, Corporate Affairs and Communications overseeing the GMNS communications strategy; and will collaborate closely with colleagues that support internal colleague communications, marketing, client management, and partnerships.How will you make an impact in this role?<ul><li>Support the business goals of GMNS by creating and driving compelling communications programs and campaigns, with a particular focus on articulating the value American Express provides to Merchants.</li><li>Identify story ideas and creative campaign opportunities and write clear, compelling messaging tailored for specific audiences, announcements, and channels.</li><li>Create and execute influencer campaigns on Amex and third-party social media channels, spotlighting business owners and their stories.</li><li>Counsel GMNS executives and support their external communications needs, including preparations for press interviews, speaking engagements, and social media.</li><li>Collaborate closely with internal colleagues and industry groups to assess and prepare for public engagements at conferences and events, and to include relevant GMNS messaging in Amex-wide announcements.</li><li>Develop strong relationships with press and industry stakeholders to promote GMNS advancements and executive perspectives. Stay on top of emerging media trends and opportunities to reach relevant audiences.</li><li>Support issues preparedness and management with senior oversight, drafting reactive messaging, making recommendations on communications strategy, and fielding media queries.</li><li>Monitor competitor and industry-level activities, including advancements in payments and small business trends, contextualizing news to senior business leaders as relevant.</li><li>Lead and compile weekly, monthly, and quarterly reporting documents to showcase communications results and highlights to key stakeholders across the business.</li><li>Collaborate with colleagues globally to ensure alignment of GMNS communications activities across the business.</li><li>Ensure outcomes and results aligned with the GMNS business strategy, with the ability to pivot and problem-solve to fill gaps and new areas of opportunity.</li><li>Work independently, being able to move projects forward and escalate as needed, while creating the roadmap to execute projects thoroughly and deliver strong results.</li><li>Manage projects end-to-end with high quality and professionalism, including gathering input and approvals across key stakeholders.</li><li>Be a strong mentor and people leader, overseeing the work of a communications manager.</li><li>Demonstrate strong, decisive judgment to protect and promote the American Express brand.</li></ul>Minimum Qualifications:<ul><li>7-15 years of public relations experience, with established ability to influence and counsel internal and external stakeholders while managing multiple priorities in a deadline-driven work environment.</li><li>Strong strategic and creative thinking with proven experience leading winning communications strategies and plans.</li><li>Proven ability to lead communications strategies across a mix of channels (earned, social, owned, paid), with an eye on the evolving media and digital landscape.</li><li>Significant experience counseling top executives with a high level of professionalism, driving their external and internal communications needs while also mitigating risk appropriately.</li><li>Understand what makes a story, and the necessary storytelling elements to drive earned media coverage; includes superior written, verbal and media relations skills, with media relations results.</li><li>Familiarity with brand reputation and crisis comms/issues management, including scenario planning, reactive message development, media relations, and monitoring.</li><li>Proven ability to quickly learn and absorb complex and technical subjects and translate material into comprehensive and easy-to-understand communications messages.</li><li>Meticulous attention to detail, organization, and project management, with a proactive approach and a focus on owning and leading projects to achieve strong results.</li><li>Be a strong self-starter, with the ability to handle multiple priorities in a fast-paced work environment; ability to work both independently and as an adaptable team player; ability to think independently, quickly, and apply good judgment.</li><li>Ability to adhere to policies and deadlines, and deal with confidential information without exception.</li></ul>Preferred Qualifications:<ul><li>Business-savvy communications expert with meaningful experience in payments, finance, technology, business-to-business, fintech, or other relevant industry.</li><li>Collaborative and empathetic people leader, focused on developing talent.</li><li>Creativity in developing and managing stories with national, local, and trade press.</li><li>Proven experience in managing PR agencies and/or teams; agency experience a plus.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.&nbsp;

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