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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express Global Commercial Services (GCS) Products is the leading provider of payment solutions for corporations and small businesses, offering a suite of products and services that help customers run and grow their businesses. Within GCS Products, the Cross-Product Business Experience &amp; Design team is&nbsp;seeking a dynamic and strategic leader who excels at navigating ambiguity, driving innovation, and delivering meaningful outcomes in a fast-paced, evolving environment.This role requires strong leadership and a broad skillset - including strategy development, concept creation, design thinking, program execution, stakeholder influence, and cross-functional collaboration.As we continue to expand and innovate in the commercial space, we are hiring a Director – Digital Program Management to lead critical initiatives that will redefine how Middle Market customers engage with American Express.This leader will play a key role in advancing our mission: to deliver a fully integrated digital business experience for Middle Market customers - empowering them to seamlessly manage and grow their relationship with American Express.Partnering across a diverse set of teams and workstreams, this Director will coordinate the execution of a best-in-class digital ecosystem - one that differentiates American Express through intuitive, personalized, and configurable experiences aligned to product and persona needs.Key Responsibilities:<ul><li>Program Management Across Middle Market Strategy:Drive strategic coordination and execution across high-impact digital initiatives that support the Middle Market business segment. Ensure alignment to the broader vision and best-in-class digital ecosystem roadmap</li></ul><ul><li>Digital Experience Delivery:Coordinate the end-to-end delivery of an integrated digital experience for&nbsp; Middle Market customers. Ensure seamless integration of core card and program management journeys across desktop and mobile platforms</li></ul><ul><li>Roadmap Ownership &amp; Execution Excellence:Define and manage a multi-year digital roadmap that balances large-scale transformations with iterative releases. Proactively manage dependencies, track milestones, mitigate risks, and ensure high-quality delivery across workstreams</li></ul><ul><li>Enterprise Collaboration:Serve as a key integrator across Product, Engineering, UX, Enterprise Digital, Marketing, and other partners. Foster cross-functional alignment and shared accountability to accelerate progress and deliver business outcomes</li></ul><ul><li>Stakeholder Influence &amp; Communication:Influence senior leaders and executive sponsors to resolve roadblocks and make informed tradeoffs. Drive recurring communications, including executive-ready materials, to ensure transparency, alignment, and momentum</li></ul><ul><li>Impact Measurement:Define and track program-level success metrics in partnership with analytics and product teams. Monitor progress against strategic goals and quantify the business value delivered through digital enhancements</li><li>Occasional domestic travel</li></ul>Minimum Qualifications:<ul><li>7+ years of professional experience in program management, digital transformation, or product delivery. Proven success leading large-scale, cross-functional digital initiatives with measurable business and customer impact</li></ul><ul><li>Demonstrated ability to operate independently, carve opportunities out of white space, define strategic visions, and drive execution in fast-paced, evolving environments</li></ul><ul><li>Deep knowledge of Agile product development methodologies and enterprise program management. Skilled in using collaboration tools such as JIRA, Confluence, and Rally</li></ul><ul><li>Experience delivering customer-focused digital solutions, ideally for commercial clients or segmented personas. Ability to define outcomes that align with both customer needs and business objectives</li></ul><ul><li>Outstanding communication and influencing skills, including experience working with VP and SVP-level stakeholders. Able to lead through influence, align cross-functional teams, and drive enterprise-wide collaboration</li></ul><ul><li>Track record of leading and motivating high-performing teams through transformational change. Skilled in managing multiple workstreams, shifting priorities, and fostering a culture of inclusion, excellence, and resilience</li></ul><ul><li>Proven ability to analyze complex business processes, identify opportunities, and deliver innovative, scalable solutions</li></ul><ul><li>Strong presentation and storytelling skills, with the ability to translate complex ideas into clear, compelling narratives for all audiences, including senior leadership</li></ul>Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Director - Digital Program Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision. Overview:The Leadership and Functional Learning team focuses on growing great leaders and developing the critical skills that support the business. The Manager, Leadership Development Programs will lead best-in-class learning and development experiences to enable colleagues to grow and develop their leadership skills. This candidate will support the design and delivery programs and as well as thought leadership and innovation, analysis and impact measurement, budget management, and process ownership and compliance of our leadership development programs.This position requires the ability to deliver high quality work in a fast-paced dynamic environment to support our colleagues’ and leaders’ development. Successful candidates will be results-driven, adaptable to change, have an external and enterprise mindset, and be able to manage competing priorities within tight deadlines.&nbsp;Key Responsibilities:<ul><li>Lead end-to-end program management for leadership development programs (e.g., Leadership @ Amex) from planning, contracting, vendor and budget management, learning design, communications and engagement, metrics tracking, and on-site coordination with key partners and leaders</li><li>Partner with external vendors to design and review the learning curriculum and content for our leadership development programs</li><li>Provide program consultation and collaborate with our Colleague Strategic Partners (HR Business Partners) and other stakeholders across CEG to promote awareness and engagement with our programs</li><li>Identify and carry out data analyses, develop insights and make recommendations, to drive continuous improvement of our leadership development programs</li><li>Partner with Risk, Privacy and Compliance teams to ensure strong governance and risk controls in place&nbsp;</li><li>Conduct ongoing research on leadership development external best practices and recommend strategies for continuous improvement</li><li>Build and support our leadership development strategy and approach through key strategic projects</li></ul>Minimum Qualifications:<ul><li>6+ years’ experience in HR with experience in learning and/or leadership development program management, with a proven track record in designing and developing innovative colleague experience strategies with a focus on leadership and learning solutions </li><li>Experience in supporting the design and delivery of high-quality, end-to-end colleague-centric learning strategies as a self-starter with a solution-focused mindset&nbsp;</li><li>Strong end-to-end project management skillset and attention to detail; track record of timely delivery of high-quality work </li><li>Demonstrated ability to apply analytical skills to draw insights and make data‐driven recommendations </li><li>Strong collaboration and relationship building skills across stakeholders both internally and externally to drive results</li><li>Ability and desire to operate in the gray and learn quickly; flexibly adjust to navigate a variety of situations, and operate in a fast-paced and dynamic environment</li><li>Excellent communication and presentation skills</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager, Leadership Development Programs

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Enterprise Data Management &amp; Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions.&nbsp; Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent.&nbsp; By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.The Privacy Program Enablement Associate will be an integral part of the team supporting the roadmap and development for this new Global Privacy Center of Excellence, facilitating the program’s scope, processes, and deliverables, promoting awareness, collaboration, and engagement, and helping identify and manage risk.Brief Role Descriptions:The Privacy Program Enablement Associate will be an integral part of the team supporting the roadmap and development for this new Global Privacy Center of Excellence, facilitating the program’s scope, processes, and deliverables, promoting awareness, collaboration, and engagement, and helping identify and manage risk.Primary Responsibilities:<ul><li>Develop and maintain a global privacy risk assessment framework aligned with regulatory requirements, organizational appetite, and industry best practices.</li><li>Lead the privacy risk assessment program across global organization to proactively identify, assess, and manage risk across enterprise-wide</li><li>Implement procedures, guidance for conducting privacy risk assessments for first line teams</li><li>Identify best practices for assessing and monitoring privacy risk to drive enterprise continuity across different markets, regions and business units </li><li>Provide first line governance and advisory of risk assessment activities across first line teams to support consistent and effective risk assessments across enterprise.</li><li>Define and report key risk and performance indicators for privacy risk assessment activities.</li><li>Enhance user guidance for privacy risk, including control guidance, and training for business stakeholders</li><li>Collaborate with Enterprise Architecture, Enterprise Data Management and Third-Party Lifecycle management teams to integrate privacy risk activities across existing processes and tools</li><li>Serve as the subject matter expert for identifying, documenting, and assessing privacy risk and effective controls</li><li>Establish and socialize guidance document changes, as well as mapping changes to internal and external regulatory key milestones</li><li>Lead requirement activities for PRA tooling and processes</li></ul>Qualifications:<ul><li>A strong strategic approach with 8+ years prior experience including process improvement in privacy risk</li><li>Strong knowledge of and experience in enhancing and uplifting privacy-related processes across an Enterprise or local level for a financial services company</li><li>Proven track record of driving results in a fast-paced environment often with significant ambiguity and needing to make decisions with less than perfect information.</li><li>Track record of being able to be a subject matter expert and using enterprise-thinking to quickly identify areas of improvement </li><li>High degree of organization, individual initiative and personal accountability, and resiliency.</li><li>Excellent communication skills with a demonstrated ability to lead, engage, influence, and encourage partners and stakeholders to drive collaboration and alignment.</li><li>Proven ability to manage multiple demands successfully within a matrixed organization. </li><li>Track record of creating and leading strong cross-functional teams</li><li>Enjoys solving large and complicated problems. </li><li>Ability to maintain a positive, ‘can-do’ attitude</li></ul>Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director – Privacy Risk Assessments

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About Credit &amp; Fraud Risk FinanceCredit &amp; Fraud Risk (CFR) Finance team delivers fact-based, decision-driven and high-impact credit-risk related insights and deep analytics, P&amp;L stress tests to support regulatory views and governance processes and the forecasting of Net Loss Provision. The key objective is to drive prudent financial decisions and support credit-risk strategies while ensuring adherence to governance and controls. This position will be part of a highly talented team with strong intellectual curiosity.&nbsp;About The Finance Manager RoleThe Finance Manager will be responsible for managing the forecasting of key P&amp;L lines and related analysis. This position offers the opportunity to understand the dynamics of external (economic) and internal (key metrics) drivers of Amex’s P&amp;L, support senior management with key analysis, and collaborate with multiple cross-functional partners.How will you make an impact in this role?<ul><li>Manage and develop financial projections across different macroeconomic environments to support various stress testing exercises across AXP and AENB, including CCAR, ICAAP and MST, etc.</li><li>Provide thought leadership in development/enhancement of forecasting methodologies and financial analytics in support of overall stress testing process</li><li>Clearly communicate stress testing results and analyses to leadership and stakeholders</li><li>Support the development and implementation of an automated solution for forecasting using enterprise data systems such as TM1</li><li>Execute on the team’s data governance, documentation, and process and controls efforts</li></ul>Minimum Qualifications<ul><li>Demonstrated excellent strategic thought leadership skills, as well as strong financial and analytical skills</li><li>Solid understanding of financial statements and card economics</li><li>Ability to create and maintain financial models</li><li>Excellent oral and written communication skills with experience leading discussions with Senior Leaders where decisions need to be made based on the facts presented</li><li>Ease with complex data sets, including advanced excel and programming knowledge a plus</li><li>Experience with SQL/TM1 preferred</li></ul>Preferred Qualifications<ul><li>Highly motivated individual with an ability to drive results and break down complex ideas into understandable and actionable messages</li><li>Ability to handle high pressure environment with aggressive deadlines</li><li>Growth Mindset – Positive and adaptable to a fast paced and dynamic environment</li><li>Strong organizational skills and attention to detail</li></ul>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Finance Manager – Stress Testing P&L and Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving profitable charge volume growth are critical for the organization.The Sales Enablement, Pricing and Transformation (SPT) team within the Commercial Business Enablement organization is the analysis and business decisioning arm of GCS responsible for studying business performance and uncovering practical insights to support growth. The SPT Capabilities group leads tools strategy for our 4,000+ colleagues in the field (face-to-face) and telephone teams who lead new sales and the retention and of existing business.We collaborate across the entire GCS business to accelerate growth by equipping a best-in-class B2B customer-facing organization. This includes introducing innovative solutions and crafting roadmaps for the most viable integrations to provide a seamless and outstanding prospect and customer sales experience. We are working to curate a best-in-class sales process using technology, AI, and Machine Learning and are looking for a highly motivated, strategic problem solver who sees the opportunity in every challenge.Key Responsibilities:<ul><li>Lead project and program efforts for multifaceted product implementations</li><li>Identify, communicate, and manage risks associated with product launches</li><li>Collaborate cross-functionally with multiple partners throughout the organization to define product roadmaps and implement capability strategy</li><li>Understand and apply new trends and competitive best practices into product roadmap requirements</li><li>Support development of appropriate tracking and reporting to determine product performance</li><li>Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria</li><li>Serve as the primary advocate for sales teams by gathering, analyzing, and synthesizing customer feedback, sales insights, and market trends to advise product and capability decisions</li><li>Define and report critical metrics to evaluate capability effectiveness and ensure continuous improvement and alignment with business goals</li><li>Ensure that tools are aligned with regulatory requirements and effectively address identified gaps where needed</li></ul>Minimum Qualifications:<ul><li>2+ years of experience in Product/Project Management with proven track record in defining winning product constructs and delivering a product vision and strategy</li><li>Excellent communication and collaboration skills, with the ability to influence across all levels of the organization</li><li>Self-starter who thrives in an evolving, dynamic environment</li><li>Able to build relationships and influence without authority</li><li>Strong analytical abilities</li><li>Advanced knowledge of Microsoft Office Suite (Excel, PowerPoint deck development, Word documentation)</li><li>Bachelor’s degree or equivalent experience required</li></ul>Preferred Qualifications: <ul><li>Experience working within or closely with Business Development and Client Management teams</li><li>Advanced degree or equivalent experience preferred</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li><li>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Sales Tools and Capabilities Product Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Enterprise Digital Experiences (EDX) team brings together important global and enterprise-level digital assets including the Amex Mobile App and Web experiences (MYCA, Home Page, Navigation, Loyalty &amp; Benefits). With our partners across the company, our objective is to become a more essential part of our customer’s digital lives.Within EDX, our Emerging Digital Financial Experiences team manages consumer facing experiences for many of company’s growing products. We have experience responsibility for the Rewards Checking Account, the Amex High Yield Savings Account, Send &amp; Split, and Amex Personal Loans. Additionally, we are also exploring product development of an acquisition framework aiming to simplify Amex’s product acquisition architecture and frontend experiences, particularly in our mobile app. The Senior Manager, Digital Product Owner, will be responsible for leading digital product development of features related to our remit across app and web. The role will also involve direct people leadership, with responsibility for managing an Associate Product Manager.They will work in partnership with many partner teams within the Enterprise Digital Center of Excellence org and global lines of businesses. The role will involve a deep partnership with engineering, design, and analytics functions – leveraging systems thinking to create world class digital experiences and scalable frameworks. This is a great opportunity to join an exciting team who’ll be at the forefront of driving digital adoption and accelerating our overall digital assets for enterprise growth.The successful candidate will be responsible for:<ul><li>Driving growth in engagement of our core digital experiences through defining best-in-class digital capabilities.</li><li>Playing a critical role in defining, developing, and deploying new &amp; emerging platform features across product lines.</li><li>Leading the vision and execution of a new acquisition framework, including the modularization and standardization of financial product application components for improved front-end flexibility and efficiency.</li><li>Partnering with teams across the organization to deploy digital functionality at scale, developing winning strategies for functional evolutions and improvements.</li><li>Managing and mentoring an Associate Product Manager, including providing coaching, guidance, and support in day-to-day work and long-term development.</li><li>Building and leveraging partnerships with other lines of businesses – creating strong relationships a bedrock of projects.</li><li>Using a data-driven mindset – owning customer engagement and driving deep partnerships across the product development life cycle of emerging digital experiences.</li></ul>This role may be subject to additional background verification checks.Minimum Qualifications<ul><li>Minimum 5 years’ experience in Agile Product Management roles.</li><li>Recent experience prioritizing work for a scrum team and using quantitative and qualitative data to drive backlog enhancements.</li><li>Proven ability to maintain and drive a product strategy and lead an overall program of digital user experience improvements.</li><li>Experience driving process flows and mapping to capabilities.</li><li>Understanding how building relationships and managing stakeholders is additive to a great product.</li><li>Experience delivering business results and influencing decisions.</li><li>An ability to deal with a fast pace and changing needs.</li></ul>Preferred Qualifications<ul><li>Technical expertise in applicable front-end and back-end technologies across native mobile app and modern websites.</li><li>Familiarity with application and onboarding journeys, including how A/B experimentation can be applied.</li><li>Understanding of the evolving compliance and regulatory requirements and environment that Amex is a part of.</li><li>Experience driving UI/UX and how to work with personas, wireframes, process flows and designing for mobility.</li><li>Understanding of Design Thinking principles.</li><li>Experience in matrix organizations and cross-functional environments.</li><li>Adept at managing complicated technical requirements like APIs and fragmented data platform components.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As a brand built on going above and beyond to provide the best customer experience,&nbsp;having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.The newly created first line of defense Financial Crimes Risk &amp; Controls center of excellence will provide a holistic, enterprise-wide approach to our financial crimes risk management (FCRM) activities and will reside within Global Servicing.&nbsp;This team will be responsible for establishing a robust control foundation for first line of defense FCRM activities across the company globally, including anti-money laundering, sanctions, payments controls, and anti-corruption. The team will partner closely with Technology to develop and deploy next generation capabilities that address key gaps and strengthen the first line’s ability to detect and prevent financial crimes across our lines of business. The team will work in coordination with the Global Financial Crimes Compliance (GFCC) team within the Global Risk &amp; Compliance organization.How will you make an impact in this role?The Director Assistant role will support the Financial Crimes Risk and Controls Center of Excellence as a a key member of the Leadership Team and Executive Office, leading business planning and operational processes, colleague initiatives, and special projects for the office. This role partners closely with CEG, CA&amp;C and Finance to manage day-to-day business priorities, strategic results, and broader needs of the team.Working closely with the Senior Vice President of Financial Crimes Risk and Controls, the successful candidate will have exposure to various key stakeholders as well as interaction with colleagues at all levels of the organization within the Financial Crimes Risk and Controls COE, Global Servicing organization as well as across the enterprise.Key Responsibilities<ul><li>Work closely together with the SVP, Financial Crimes Risk &amp; Controls on critical business and functional topics, including setting, refreshing, and ensuring execution of goals/priorities.</li><li>Balance the management of day-to-day business priorities along with long-term strategic deliverables.</li><li>Own global initiatives across the organization examples of which include, annual Planning, ongoing support of strategy materials, performance management/talent review processes, OPEX and budgeting, Colleague Engagement, etc.</li><li>Run the overall cadence of the SVPs executive office, and act as a liaison across the Enterprise.</li><li>Provide strategic support on a range of complex issues and lead ad hoc strategic projects as required.</li><li>Identifying key priorities, focus areas and operational trends as a key member of the Leadership Team.</li><li>Coordinate and develop robust presentations and talking points for key internal and external audiences.</li><li>Design and coordinate content and agendas for key meetings (i.e., leadership meetings, town halls, senior leader meetings, regulatory updates) including setting objectives and tracking and handling takeaways.</li><li>Work closely with CEG, Finance, CA&amp;C, other executive offices, and additional key business partners to achieve objectives.</li></ul>Minimum Qualifications: The ideal candidate will possess the following:<ul><li>Energetic, organized, curious, self-motivated, proactive and able to work in an unstructured environment.</li><li>Superior written and verbal, and visual communication skills with a meticulous attention to detail. </li><li>Advanced Microsoft Office skills, in particular PowerPoint and Excel and a demonstrated ability to learn new technologies / systems as necessary.</li><li>Superior project management skills and ability to prioritize, manage multiple initiatives simultaneously, and collaborate.</li><li>High level of integrity and respect for confidentiality; able to handle highly sensitive information with unwavering discretion.</li><li>Outstanding qualitative and quantitative problem-solving skills (issue identification, problem structuring, analysis, development, and explanation of recommendations).</li><li>Ability to deliver results in a sophisticated, multi-cultural, matrixed environment, leading through influence, persuasion, and expertise with limited direct authority</li><li>Track record of remaining calm under pressure, with the resilience to adjust and adapt when faced with constantly evolving priorities</li><li>Strong analytical experience, with a careful attention to detail, balanced with an ability to see the broader picture and offer proactive solutions.</li><li>Outstanding relationship building skills - ability to build and maintain strong relationships globally.</li><li>Prior experience managing large budgets with an understanding of finance and accounting principles.</li><li>Ability to travel, including internationally, as needed.</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Financial Crimes Risk & Controls - Director Assistant Role

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Risk, &amp; Compliance (GRC) group is the independent risk management (Second Line) organization within American Express and is headed by the Chief Risk Officer (CRO).&nbsp;&nbsp;GRC provides oversight as well as governance of risks and ensure the company operates in a safe and sound manner within global regulatory expectations.The Information Security Risk Director is a leadership position within GRC’s Cybersecurity, Technology, and Resiliency Risk Oversight (CTRRO) team. The Director&nbsp;will lead a team of colleagues who execute independent risk management activities for assigned cybersecurity processes as well as lead CTRRO’s data and automation capabilities. The role reports into the Vice President of CTRRO, who reports into the Head of CTRRO and Vendor Risk Oversight, who reports into the EVP of Enterprise Risk Management.Responsibilities<ul><li>Lead and nurture a global team of four to six direct reports and maintain performance management for assigned colleagues</li><li>Lead execution of risk assessments, monitoring, and reporting over assigned cybersecurity processes, such as vulnerability management</li><li>Identify and apply thought leadership, best practices, and emerging trends</li><li>Lead gap assessments per laws, regulations, and regulatory guidance as well as industry frameworks and company policies</li><li>Demonstrate high level of curiosity to learn and willingness to present an effective credible challenge</li><li>Identify issues for control failures or gaps and execute issue management until closure</li><li>Develop strong working relationships with all levels of the organization, handle and resolve conflict, to achieve results and enact wide-scale impact across the organization.</li><li>Lead CTRRO's data strategy, including analysis and creation risk metrics (KRIs/KPIs), direction of enhancement of the team's GRC modules and capabilities, query cyber data warehouses, and building risk dashboards and reporting.</li></ul>Qualifications<ul><li>BA or BS in Cybersecurity, Information Systems, Computer Science, Data Science, or related field is preferred&nbsp;</li><li>Must have relevant Cybersecurity, technology, or risk management certification (CISSP, CCSP, CEH, CISM, etc.)</li><li>8+ of experience in relevant fields such as technology audit, risk, cybersecurity, or information technology, with 3+ years of experience in leadership roles</li><li>Prior experience in cybersecurity and information technology is preferred</li><li>Prior experience in creating or directing development of automation capabilities, GRC tools, big data platforms, KRIs/KPIs</li><li>Prior experience in applying cybersecurity concepts and countermeasures in public cloud environments</li><li>Demonstrated expertise in using regulatory and industry cybersecurity frameworks and guidance (CRI Sector Profile, NIST, FFIEC, MITRE ATT&amp;CK) to audit cybersecurity controls</li><li>Knowledge of current cybersecurity industry trends and events and experience in applying evolving trends to audits, assessments, or lessons learned</li><li>Demonstrated proficiency in translating cybersecurity concepts for public cloud environments</li><li>Proven ability to lead projects and initiatives that drive performance&nbsp;</li><li>Demonstrated track record of integrity, effective communication, innovation, and excellence&nbsp;</li><li>Strong written and verbal communication skills to deliver high quality, actionable feedback to client management on control issues and potential solutions to close gaps</li></ul>Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. &nbsp;

Director - Information Security Risk

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the TeamThe Analyst, Global Quality &amp; Oversight – PCG is part of the Payments Consulting Group (PCG) within the GMNS Global Strategy, Operations &amp; Performance (GSOP) Team.&nbsp; GSOP powers day-to-day operations, delivering exceptional merchant &amp; partner experiences, whilst supporting GMNS in achieving its long-term goals. The Payments Consulting Group’s mission is to deliver a simple, secure and seamless point-of-sale experience for all American Express customers.&nbsp; We are a team of 130+ global colleagues who work directly with merchants and third parties to unlock value and optimize usage of American Express products and capabilities at the point-of-sale. The Global Quality &amp; Oversight team in PCG supports the development and management of control and compliance, improvement of point-of-sale experience, and capacity management/reporting.&nbsp;&nbsp;About the RoleThis newly created role of Analyst, Global Quality &amp; Oversight – PCG is an exciting opportunity to develop and drive PCG’s point-of-sale (POS) experience initiatives, which are central to the global team’s mission. The incumbent will be an integral part of a global team, focused on developing and implementing the strategy for disruption monitoring processes, and providing key inputs to improve a new disruption monitoring algorithm &amp; platform.Key Responsibilities<ul><li>Collaborate with the global team to develop a proactive best-in-class program and strategy for identifying and resolving POS disruptions when cardmembers use American Express cards</li><li>Support the development and management of a newly developed algorithm &amp; platform to detect disruptions, display data, and manage disruption issues to completion</li><li>Use various transaction-level data to extract root cause of disruption as well as to identify trends and anomalies in POS disruptions</li><li>Work with business and technical leads to identify and resolve issues related to authorization, submission and processing data</li><li>Investigate one-off disruptions identified by the tools, and use data-driven methodologies to categorize them based on identified attributes &amp; paths to resolution</li><li>Support the Senior Manager, Global Quality &amp; Oversight in developing a strategic roadmap for the ongoing identification of POS disruptions</li><li>Collaborate with colleagues across GSOP and the blue box to develop disruption remediation strategies to proactively reduce POS disruptions</li></ul>Required Qualifications:<ul><li>Self-starter – intellectual curiosity is key, with a lot of grey area/white space that will require ambition, strategy, and organization to create processes and structure</li><li>Ability to translate unclear or ambiguous challenges into clear, linkable tasks and goals for senior level updates</li><li>Sound analytical and problem-solving skills with an ability to analyze data, identify trends and link to actionable goals with measurable outcomes</li><li>Technically savvy – able to navigate mainframe systems</li><li>Excellent Microsoft PowerPoint and Excel skills, and proven ability to manage projects and communicate effectively</li></ul>Preferred Qualifications:<ul><li>Knowledge of the payments ecosystem, POS experience and transaction data flow</li><li>Experience with SQL and Splunk</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsEmployment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Analyst - Business Development; Global Quality & Oversight

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Join Team Amex and let's lead the way together.Membership Portfolio Services, within our US Consumer Services Business,is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Modelby connecting Card Members with Merchants that create opportunities to help drive our growth over the mid-to-long term.How will you make an impact in this role?The Senior Manager, Amex Ads Product role sits within the Digital Advertising team and reportsto the Director, Amex Ads Product &amp; Business Operations.This individual will support the growth of Amex’s digital advertising network,which is focused on introducingnew channels for advertisers to engageAmex’s customersacross our digital platforms (e.g., Amex Travel, Resy, Amex App).This individual will own the product roadmap of several digital capabilities (e.g., ad serving, targeting, measurement) thatwill power Amex’s new advertising products. This individual will be responsible for the design, development, and deployment of these new capabilities, in partnership with a team of engineering resources. As necessary, this individual will lead assessments of external tech solutions to fill internal capability gaps. Finally, this individual will be responsible for establishing robust compliance / risk guardrails as well as managing the team’s tech budget and resourcing.Key Responsibilities<ul><li>Own the product roadmap of Amex’s new advertising capabilities (e.g., ad serving, targeting, measurement), ensuring alignment with strategic priorities of the Digital Advertising team</li><li>Lead the design, development, and deployment of these new ad capabilities, collaborating across numerousplatforms (e.g., Amex Travel, Resy, Amex App) and functional teams (e.g., product, technology, marketing, control management, legal)</li><li>Translate business requirements into actionable tech specifications (e.g., features, user stories) for engineering teams</li><li>Closely track delivery of each capability, prioritize engineering effort (when necessary), and manage an active backlog</li><li>Lead regular standups with tech owners to ensure timely delivery of capabilities as well as tech leadership updates to highlight progress and potential blockers</li><li>Help resolve tech issues that arise and proactively identify opportunities to automate processes</li><li>Spearhead assessments of external tech solutions to fill internal capability gaps and own the end-to-end third-party lifecycle management (TLM) associated with these new vendors</li><li>Enact comprehensive compliance / risk processes &amp; controls and lead theNew Product Approval (NPA) process when launching new capabilities</li><li>Lead the annual tech resourcing &amp; budgeting (BID) process for the Digital Advertising team and actively manage tech funding to ensure proper utilization</li></ul>Minimum Qualifications<ul><li>Bachelor’s Degree</li><li>4+ years of product development, product management, and/orstrategy experience</li></ul><ul><li>Exceptional problem-solving skills with an ability to understand technical systems, identifyissues,and develop effective solutions</li><li>Strategic mindset with a proven ability to work in white space and ambiguity</li><li>Self-starter with experience leading complex projects end-to-end</li><li>Strong detail orientation and highly organized</li><li>Excellent communication skills</li><li>Strong collaboration and relationship management skills with ability to engage, influence, and inspire partners</li><li>Customer-centric mindset with strong business acumen</li><li>Strong analytical skills with proficiency inMicrosoft PowerPoint and Excel</li></ul>Preferred Qualifications<ul><li>Proven ability to develop and execute against a product vision, strategy, and prioritized backlog</li><li>Technical understanding of the product development process</li><li>Experience managing a digital product, leading technology scrum teams (in an agile environment), including software developers, engineers, and architects</li><li>Experience translating business requirements into actionable tech specifications (e.g., features, user stories) and ensuring technology deliverables are built with high quality</li><li>Experience interfacing with product owners and technology teams at American Express</li><li>Experience with backlog management software (Rally/JIRA) </li><li>Expertisein the advertising industry and/or Commerce Media Networks</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

462 Full Time Jobs in New Rochelle, NY, USA