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At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Director &amp; Counsel – Amex Digital LabsWhere great legal minds influence business strategy.Our mission is to protect and strengthen American Express through legal expertise and strategic advice that helps our business partners manage risk, identify opportunities, and deliver on the company’s promise of exceptional products and services. Given the dynamic nature of the global payments industry and the valued partnership between our team and the business, we see it as imperative to attract and develop talented people by:<ul><li>Providing rich work experiences and opportunities for professional development</li><li>Recognizing and rewarding those who drive and deliver results</li><li>Respecting and valuing diversity, integrity, and personal accountability</li></ul>The U.S. Consumer, Digital Labs and Strategic Partnerships team of the General Counsel’s Organization is seeking a Director &amp; Counsel attorney to provide legal and strategic counsel to the Digital Labs Agentic Strategy &amp; Partnerships team within Amex Digital Labs, a team focused on leading the strategy and execution of America Express’ initiatives, partnerships and products in agentic commerce.&nbsp;&nbsp;This is a role that requires intensive partnership with business colleagues and other stakeholders.Role &amp; Responsibilities:Help propel your team and its business partners to success.Here’s just some of what you’ll do in this role:<ul><li>Provide primary legal and strategic support to the Digital Labs team leading the evaluation and execution of the enterprise agentic commerce strategy</li><li>Be a thought leader on the evolving agentic and payments landscapes and help evolve the enterprise position on legal issues presented by agentic commerce, including refinement of enterprise policies and procedures</li><li>Counsel on the development of innovative products based on the enterprise agentic commerce strategy, working within a highly seasoned and collaborative team of lawyers and legal managers</li><li>Negotiate, draft, and provide ongoing support of agreements with agentic partners, working in close collaboration with legal and business colleagues</li><li>Partner closely with business colleagues to support the exploration and evaluation of potential partnership integrations and pilots, understand their concerns and challenges, and use your creativity and practical problem solving to quickly action solutions&nbsp;</li><li>Provide guidance on a broad range of legal, strategic, risk and policy matters, as well as relationship management and operational process questions, all within a dynamic business and regulatory environment</li><li>Engage in ongoing cross-functional collaboration to address privacy, consumer protection, compliance, bank regulatory, intellectual property, data security, data strategy and other issues to harness relevant expertise and ensure maximally effective support across all matters</li><li>Help identify and implement process improvements to streamline contracting and related business operations and to reduce operational and legal/regulatory risk</li><li>Engage in strategic projects to advance cutting-edge business opportunities and help mitigate strategic threats</li><li>Develop strategic partnerships across various business unit teams and control groups through relationship-building and effective communication</li></ul>Are you ready for the challenge?Minimum qualifications:<ul><li>Bachelor’s degree &amp; J.D.</li><li>Admitted to New York Bar or eligibility to do so</li><li>6+ years of relevant legal experience in a law firm and/or in-house corporate legal environment</li><li>Extensive experience drafting, negotiating and reviewing complex commercial agreements</li><li>Substantial experience advising on new product development</li></ul>Preferred qualifications:<ul><li>Strong analytical and problem-solving skills</li><li>Experience with (or strong interest in) digital ecosystems, data and technologies (including generative AI)</li><li>Passion for generating creative and innovative solutions to novel issues</li><li>Proven ability to communicate complex issues clearly and persuasively, in both written and oral format</li><li>Excellent collaboration, interpersonal and teamwork skills; ability to build relationships and partner with others to drive results</li><li>Capacity to be agile and pivot appropriately when presented with new information or evolving circumstances</li><li>Ability to understand and integrate details of the business operational environment in providing legal/policy advice</li><li>Ability to interact effectively at all levels of the organization and with external constituencies, and to drive consensus and exert influence in a cross-functional environment</li><li>Self-motivated, high level of personal energy and commitment</li><li>Strong leadership skills and strong customer focus</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Director & Counsel – Amex Digital Labs

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Merchant &amp; Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally.GMNS is looking for an experienced Sr. Manager– Financial Crimes to lead a diverse team of high-performing professionals focused on ensuring risk and control management is embedded in the day-to-day operations of our organization. This first-line role will involve extensive collaboration with partners across business units, functional areas, and geographies. &nbsp;This role will lead the execution of financial crime risk management within the business unit and is accountable for ensuring the business maintains a strong control environment to prevent, detect, and respond to financial crimes—including anti-money laundering (AML), sanctions, fraud, and anti-bribery and corruption (ABC). The ideal candidate brings deep subject matter expertise and a pragmatic, partnership-driven approach to risk management.The Senior Manager–Financial Crimes will:<ul><li>Consult on the design and implementation of controls tailored to specialized risk areas including Financial Crime and Compliance, with input in broader areas of operational risk</li><li>Ensure all activities &amp; guidance provided to BU are in alignment with standards set by centralized specialist risk-stripe teams</li><li>Comply with enterprise policies and programs pertaining to specific risk types (e.g., Conduct Risk Management policy), and support with design/ enhancement of BU procedures /standards</li><li>Maintain awareness and understanding of emerging trends, best practices, and regulatory updates relevant to operational risks and share this with BU process owners</li><li>Support with the design and dissemination of targeted training and awareness programs to increase understanding and management of specific risk topics within GMNS</li></ul>Key Responsibilities:<ul><li>Develop and maintain financial crimes risk assessments and controls aligned with enterprise policy and regulatory expectations.</li><li>Partner with business leadership to embed financial crime risk management into day-to-day operations, new product development, and client onboarding.</li><li>Lead or support investigations of suspicious activity, coordinating with AML and fraud investigation teams.</li><li>Monitor and report on financial crimes risk indicators, emerging threats, and control effectiveness to business and risk leadership.</li><li>Escalate and remediate control issues or potential violations in partnership with compliance, legal, and audit functions.</li><li>Support internal and regulatory exams, audits, and inquiries related to financial crimes.</li><li>Coordinate financial crimes training and awareness programs for front-line staff.</li><li>Maintain detailed documentation and records to demonstrate compliance with regulatory and internal standards.</li></ul>Minimum Qualifications:<ul><li>5+ years of experience in AML, financial crimes compliance, fraud risk, or business risk roles within a financial institution.</li><li>Strong understanding of BSA/AML, OFAC, and anti-bribery and corruption regulations.</li><li>Proven ability to assess risk, implement controls, and collaborate across functions.</li></ul>Preferred Qualifications:<ul><li>Bachelor’s degree in finance, criminal justice, business administration, or a related field.</li><li>CAMS, CFE, or similar professional certification.</li><li>Experience working in a first line of defense or business control function.</li><li>Familiarity with customer risk rating, transaction monitoring, and suspicious activity reporting processes.</li></ul>Skills &amp; Competencies:<ul><li>Strong analytical and problem-solving skills.</li><li>Excellent written and verbal communication abilities.</li><li>Sound judgment and decision-making under pressure.</li><li>Ability to influence and educate business partners on risk concepts.</li><li>Skilled in project management and working in a matrixed organization.Guardian&nbsp;</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Senior Manager-Compliance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. This position is responsible for administrative support for two Vice Presidents within the US Consumer Marketing (USCM) team. It is a dynamic, high-paced environment and therefore the day-to-day responsibilities require seamless collaboration across a wide range of business partners. &nbsp;The ideal candidate must be seasoned and experienced in handling a wide range of administrative related tasks and be able to work independently and confidently under pressure. Building strong relationships, being resourceful and knowing how to navigate large organizations fluidly will also be critical to success in this position.Day to day responsibilities include, but are not limited to:<ul><li>Organizing and maintaining complex calendars using a high level of tact, influencing and integrity, including scheduling across multiple time zones</li><li>Calendar management, including scheduling meetings with various colleagues internally and externally</li><li>Coordinating logistics for meetings, including scheduling of conference rooms and technology support as required</li><li>Preparing, reviewing, and processing expense reports, and managing expense report approvals, in line with company T&amp;E policy and budget</li><li>Assisting with timekeeping and payroll duties</li><li>Providing coverage for other team-based Executive/Administrative Assistants that are on vacation or sick leave</li><li>Managing organization charts and team rosters</li><li>Booking and coordinating travel arrangements including air and hotel bookings</li><li>Supporting the scheduling and coordination of events, including room booking, catering, etc.</li><li>Supporting team administration including job postings, on boarding for new hires, updating distribution lists, setting up group-wide team meetings, coordinating team real estate&nbsp;</li><li>Processing of requisitions and other invoices, ordering supplies and managing ticket requests</li></ul>Minimum Qualifications:<ul><li>Positive attitude, solutions-oriented demeanor, and reliable</li><li>Exceptional organizational, administrative, and interpersonal skills</li><li>Keen attention to detail and a sense of urgency in execution and follow-up</li><li>Ability to prioritize multiple tasks and work autonomously with minimal guidance</li><li>Strong integrity and ability to handle confidential / sensitive information with discretion</li><li>Strong written and verbal communication skills</li><li>Proficiency in Microsoft Outlook and Office, including Word, PowerPoint and Excel</li><li>Minimum 3-5 years of experience supporting executives with complex calendars and travel</li></ul>Salary Range: $31.49 to $49.28 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Executive Assistant

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Sr. Manager API Product Management will support the growing API Strategy across Global Merchant and Network Services. APIs are foundational to how American Express integrates with our partners and this role will play a pivotal role in defining the driving capabilities, governance and customer experience related to our API products. An effective API Product Manager acts as a liaison between technical teams and business stakeholders, ensuring that APIs are aligned with organizational objectives and deliver value to partners. Additionally, they are responsible for overseeing and implementing integration layer capabilities that facilitate secure, scalable, and efficient external integrations.Key ResponsibilitiesProduct Management of API Integration Capabilities<ul><li>Define, prioritize, and manage the roadmap for API integration capabilities (e.g., routing, resiliency, common services, cross-domain integrations).</li></ul><ul><li>Translate business deliverables and partner requirements into technically grounded product requirements.</li></ul><ul><li>Ensure APIs and integration services deliver measurable value aligned to strategic goals.</li></ul>Collaboration with Technology Teams<ul><li>Partner with engineering to guide the build of integration patterns, ensuring adherence to design standards, frameworks, and security protocols.</li></ul><ul><li>Provide clear requirements and acceptance criteria, ensuring delivery timelines meet business commitments.</li></ul><ul><li>Connect business stakeholders to technical design decisions, ensuring clarity on trade-offs, sequencing, and expected outcomes.</li></ul>Technical &amp; Governance Leadership<ul><li>Apply deep knowledge of API design principles (REST, async/event-driven), authentication mechanisms (OAuth2.0, mTLS), versioning, and lifecycle management.</li></ul><ul><li>Define and enforce standards for consistency, interoperability, and scalability across APIs.</li></ul><ul><li>Ensure orchestration services incorporate observability, performance monitoring, and resiliency mechanisms.</li></ul>Business Alignment &amp; Stakeholder Management<ul><li>Work with internal product owners, external-facing teams, and partner managers to align API delivery with customer and partner integration needs.</li></ul><ul><li>Define KPIs and success metrics to measure impact of orchestration capabilities on adoption, performance, and business value.</li></ul><ul><li>Serve as a bridge between technical design and business strategy, ensuring API capabilities are positioned as enablers of growth.</li></ul>Qualifications/We’re interested in hearing from people who have:Technical Fluency<ul><li>Strong understanding of API frameworks, design standards, and authentication mechanisms.</li></ul><ul><li>Experience with API orchestration/integration patterns, resiliency (canary, blue/green, circuit breakers), and lifecycle/versioning management.</li></ul><ul><li>Familiarity with observability tools, logging, and monitoring for APIs.</li></ul>Product Management Expertise<ul><li>Proven ability to own a product roadmap, manage a backlog, and translate business goals into technical deliverables.</li></ul><ul><li>Experience defining KPIs to measure success of technical capabilities against business outcomes.</li></ul>Leadership &amp; Collaboration<ul><li>Strong ability to align technology teams and business stakeholders around shared objectives.</li></ul><ul><li>Excellent communication skills to explain technical concepts to business leaders and business priorities to engineers.</li></ul><ul><li>Track record of influencing without direct authority in a complex enterprise environment.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Senior Manager – API Product Manager

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex,&nbsp;you'll&nbsp;experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp; Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;The Global Advertising and Brand Management (GABM) organization has a mission to create marketplace demand and drive commerce for American Express through differentiated and innovative products, partnerships, marketing, and customer experiences. OnBrand is American Express’ In-House Creative agency, our agency is on journey for an exciting expansion. Our ambition is “Become creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business powered by industry-defining creative excellence”. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond.The Executive Assistant will provide administrative support to the VP OnBrand - Account Management and the VP OnBrand – Head of Creative Design and Content Production, both based in New York. Candidates must be willing to work in the New York office at least 3 days per week. They must exercise considerable discretion and good judgment, as well as ability to interface and work with senior level business leaders and their offices. The ideal candidate must be experienced in handling a wide range of administrative tasks and be able to work independently and confidently under pressure. Enthusiasm in learning about the team’s work and interest in participating in team projects a plus.This individual will support enabling strategic and creative elements of the agency, but also playing a critical role to attract, retain and develop best-in-industry agency talent and build a culture delivering transformative work. Responsibilities:<ul><li>Organizing and proactively maintaining calendars, including scheduling meetings across multiple time-zones, using a high level of tact and integrity</li><li>Assisting the VPs with appropriate email delegation, booking meetings, and reacting and prioritizing what is important and urgent. Acknowledging receipt/replies on behalf of, etc.</li><li>Coordinating with OnBrand chief of staff to support team collaboration and culture development</li><li>Coordinating conferences and staff meetings, including room booking, catering, security etc.</li><li>Coordinating travel arrangements and logistics (hotel, rental car, and other travel-related needs)</li><li>Processing monthly expense reports and reviewing expense reports for approval</li><li>Assisting with on and off boarding and new employee logistics</li><li>Tracking and approving timekeeping for team</li><li>Managing the procurement of office supplies and other departmental needs</li><li>Providing coverage for other team-based Executive/Administrative Assistants that are on PTO or sick leave</li><li>Supporting ad hoc project work as directed by leadership</li></ul>Minimum Qualifications<ul><li>High level of integrity required for handling sensitive and confidential information</li><li>High energy, proactive, positive attitude, and ability to prioritize and work on own initiative</li><li>Strong interpersonal, relationship and networking skills to build and maintain effective professional relationships across all areas of the organization</li><li>Previous executive administrative support experience within a large organization</li><li>Experience in handling a wide range of administrative-related tasks, organizing large meetings across time zones and arranging global travel</li><li>Highly organized with an ability to demonstrate keen attention to details, adaptability, flexibility, resourcefulness and efficiency</li><li>Demonstrated ability to act diplomatically and respectfully when communicating with key internal and external customers and individuals of varying levels</li><li>Demonstrated ability to take the initiative to spot problems before they arise, find solutions, and provide timely follow-through on projects</li><li>Demonstrated ability to work with a sense of urgency and under pressure, as needed to handle multiple tasks and prioritize effectively</li><li>Strong proficiency with MS Office, including Word, Excel, PowerPoint and Outlook required</li><li>Experience with Ariba, Concur and HR payroll systems preferred</li><li>Excellent written and verbal communication skills</li><li>Commitment to ongoing learning and development</li><li>Bachelor's degree preferred</li></ul>Salary Range: $31.49 to $49.28 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Executive Assistant-OnBrand

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Job Description: Senior Manager, U.S. Debit Pricing The Global Merchant &amp; Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network. The role of the Global Merchant &amp; Network Pricing (GMNP) team is to design and implement global pricing strategies that support our coverage objectives and optimize our Discount Revenue. This revenue stream is the single largest source of American Express’ revenue and Merchant Pricing strategies play a key role in driving financial performance. &nbsp;&nbsp; This newly created role of Senior Manager, U.S. Debit Pricing, is an exciting opportunity to contribute and support our Merchant pricing. &nbsp;Key Responsibilities: The Senior Manager, U.S. Debit Pricing will: •&nbsp;&nbsp;&nbsp;&nbsp;Conduct in-depth research on the external landscape and distill key insights to inform the Pricing organization and broader GMNS Debit strategy. •&nbsp;&nbsp;&nbsp;&nbsp;Develop and maintain pricing constructs for AXP’s proprietary Debit card products, leveraging data-driven insights to support principled and optimized Merchant pricing strategies. •&nbsp;&nbsp;&nbsp;&nbsp;Support Merchant renegotiations by developing data-backed proposals, driving alignment with internal stakeholders, and ensuring outcomes that are in-sync with AXP’s value proposition. •&nbsp;&nbsp;&nbsp;&nbsp;Work with internal stakeholders, both within Pricing and throughout the GMNS organization, to find Merchant pricing solutions that support enterprise goals. •&nbsp;&nbsp;&nbsp;&nbsp;Manage project workflows with limited oversight from leadership, overseeing timelines, deliverables, and next steps.How will you make an impact in this role?&nbsp; The role will focus on meeting the following key objectives:&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Develop and maintain Debit pricing constructs and strategies that support enterprise goals. •&nbsp;&nbsp;&nbsp;&nbsp;Formulate strategic recommendations based on key findings, communicating takeaways to senior leadership through written and verbal updates.Minimum Qualifications: •&nbsp;&nbsp;&nbsp;&nbsp;5+ years’ experience in pricing, or a pricing adjacent, function •&nbsp;&nbsp;&nbsp;&nbsp;Strong aptitude for analytics; demonstrated ability to develop sophisticated financial models and draw value-added insights from data. •&nbsp;&nbsp;&nbsp;&nbsp;Strong relationship management and collaboration skills – ability to manage internal stakeholders. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication skills – both written and oral -- with experience leading discussions with Senior Leaders. •&nbsp;&nbsp;&nbsp;&nbsp;Results driven, with the ability to work under pressure, navigate through ambiguity, draw linkages, and balance multiple priorities. •&nbsp;&nbsp;&nbsp;&nbsp;Experience in and/or significant exposure to the payments industry is preferred but not required.Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager, U.S. Debit Pricing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, ad an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The U.S. Consumer and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.&nbsp;WHO WE ARE:&nbsp;American Express Global Dining brings together world-class experiences through platforms like Resy, Tock, and Rooam, creating seamless connections between diners and restaurants, and the broader Amex Membership ecosystem. Our mission is to define the future of hospitality and dining through technology, data, and design.&nbsp; ABOUT THE ROLE:&nbsp;At American Express Global Dining, we are tackling hard problems with elegant solutions and scaling very quickly. As a Staff Software Engineer, you will play a crucial role in taking our product and engineering team to the next level. We are seeking ambitious builders who are eager to launch exciting features for our restaurant partners and diners. The ideal candidates elevate the teams around them by providing technical mentorship, setting their team’s technical vision, and adapting their role to address gaps and reduce risk. You have the toolkit to work on complex and unknown problems under pressure or at speed. You thrive in a dynamic and constantly evolving environment, you are a collaborator and an innovator, and you are excited about what technology is doing for the hospitality industry.&nbsp;&nbsp;&nbsp;Minimum Qualifications:&nbsp;<ul><li>Bachelor's degree in computer science, computer science engineering, or related field&nbsp;</li></ul><ul><li>8+ years of experience working as a Software Engineer, preferably in a fast-paced startup environment&nbsp;</li></ul><ul><li>3+ years of experience working as a Software Engineering Staff Engineer / Architect&nbsp;&nbsp;</li></ul><ul><li>You are a self-starter but very comfortable working closely with a team&nbsp;</li></ul><ul><li>You are comfortable working with stakeholders outside the Engineering team including our Compliance, Information Security, Product, Design, Sales and Account Management teams&nbsp;</li></ul>You have strong expertise with the following:&nbsp;<ul><li>Strong experience with a backend programming language,&nbsp;Python &amp; Java&nbsp;Web frameworks preferred&nbsp;</li></ul><ul><li>SQL / MySQL / Postgres&nbsp;</li></ul><ul><li>RDBMS and database design&nbsp;</li></ul><ul><li>Unit / Functional Testing&nbsp;</li><li>Linux / UNIX&nbsp;</li></ul><ul><li>Implementing and building APIs&nbsp;</li></ul><ul><li>Monitoring system performance&nbsp;</li></ul><ul><li>Leading and growing teams of fellow engineers through complex deliveries&nbsp;</li></ul><ul><li>A history of taking projects through the entire software development lifecycle from inception to delivery as a technical leader&nbsp;</li></ul><ul><li>A passion for documenting how systems work&nbsp;</li></ul>Big Plus if you have:&nbsp;<ul><li>History of building and maintaining systems at large scale&nbsp;</li></ul><ul><li>Ability to effectively interpret technical and business objectives and challenges and articulate solutions&nbsp;</li></ul><ul><li>Willingness to learn new technologies and exploit them to their optimal potential&nbsp;</li></ul><ul><li>Experience with and understanding of the Resy suite of applications&nbsp;</li></ul>At the core of Software Engineering, every member of our team must be able to demonstrate the following technical, functional, leadership and business core competencies, including:&nbsp;<ul><li>Agile Practices&nbsp;</li></ul><ul><li>Porting/Software Configuration&nbsp;</li></ul><ul><li>Programming Languages and Frameworks&nbsp;</li></ul><ul><li>Business Analysis&nbsp;</li></ul><ul><li>Analytical Thinking&nbsp;</li></ul><ul><li>Business Product Knowledge&nbsp;&nbsp;</li></ul><ul><li>Python/MySQL Experience&nbsp;</li></ul><ul><li>SQL Performance tuning&nbsp;</li><li>Microservice architectures</li><li>AWS - EC2 / RDS / S3 / SQS&nbsp;</li></ul><ul><li>Kafka / Celery / Flask / Django / Supervisord / MongoDB</li></ul><ul><li>Dev-ops experience&nbsp;</li></ul><ul><li>Jira / Clubhouse.io or other project management tool&nbsp;</li></ul><ul><li>Payment systems experience&nbsp;</li></ul><ul><li>Websockets experience&nbsp;</li></ul><ul><li>You enjoy at least one of the following things: shishito peppers, uni, or creme anglaise&nbsp;</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Staff Engineer - Global Dining Technology

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?We are seeking a Senior Data Architect (Data Virtualization &amp; CCaaS) to design and deliver scalable, secure, and future-ready data solutions. The ideal candidate will have hands-on experience in building hybrid on-premises and cloud architectures, driving data virtualization initiatives, and modernizing contact center ecosystems (CCaaS). This role requires strong technical expertise, strategic thinking, and collaboration across multiple teams to enable seamless data integration, analytics, and operational excellence.Key Responsibilities:<ul><li>Architect hybrid data solutions that seamlessly integrate on-premises and cloud platforms, enabling coexistence between legacy and modern systems.</li></ul><ul><li>Lead data migration and modernization initiatives by analyzing existing contact center environments—including data structures, dependencies, and integration points—and developing comprehensive migration strategies, timelines, and risk mitigation plans for transitioning from on-premises to cloud platforms.</li></ul><ul><li>Design and implement scalable data architectures—including virtualization frameworks, federated data access layers, and real-time integration pipelines—aligned with enterprise data strategy, governance, and performance standards.</li></ul><ul><li>Develop and maintain unified data models and semantic layers, defining canonical data models, data contracts, and transformation rules to ensure interoperability, schema compatibility, data integrity, and consistent enterprise-wide analytics.</li></ul><ul><li>Implement and enforce data governance, security, and access control policies across virtualized and hybrid environments.</li></ul><ul><li>Establish non-functional requirements including scalability, resilience, security, compliance, performance, and disaster recovery.</li></ul><ul><li>Collaborate closely with data engineers, analysts, architects, product managers, and business stakeholders to deliver unified and actionable data solutions.</li></ul><ul><li>Provide technical leadership through code reviews, mentorship, and continuous process improvement.</li></ul><ul><li>Stay current with industry trends and emerging technologies in CCaaS platforms such as Five9, Google CCAI, and Amazon Connect.</li></ul><ul><li>Contribute to cross-functional initiatives, innovation sessions, and knowledge-sharing activities to foster continuous improvement.</li></ul><ul><li>Implement and manage CI/CD pipelines for data and application delivery.</li></ul><ul><li>Apply banking data domain expertise to design and optimize data engineering and integration solutions.</li></ul><ul><li>Demonstrate strong analytical and problem-solving abilities to troubleshoot and resolve complex technical challenges effectively.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor’s degree in computer science or related field with 10+ years of experience in designing, building, and managing contact center and enterprise data platforms.</li></ul><ul><li>Expert in Contact Center technologies, with deep knowledge of Genesys (InfoMart, GAAP, GIDB, SpeechMiner) and hands-on experience with CCaaS platforms such as Five9, Google CCAI, or Amazon Connect.</li></ul><ul><li>Proficient in data engineering and architecture—skilled in SQL, data modeling, ETL/ELT pipeline design, and data warehousing using BigQuery or similar platforms.</li></ul><ul><li>Experienced in real-time and event-driven data processing, leveraging Kafka, Google Pub/Sub, or AWS Kinesis, with strong programming skills in Python and automation scripting.</li></ul><ul><li>Versatile in data systems and integration, including API-based ingestion (REST, SOAP, webhooks), RDBMS/NoSQL databases (Oracle, PostgreSQL, MongoDB, Cassandra), and data virtualization tools like Denodo or BigQuery Omni.</li></ul><ul><li>Demonstrated leadership, analytical, and problem-solving abilities, with proven success in Agile environments, strong stakeholder collaboration, and a continuous drive for innovation and performance optimization.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Senior Software Engineer - Contact Center Technologies

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Compliance &amp; Ethics (GC&amp;E) organization establishes the framework for American Express’ global compliance risk management program commensurate with the size, complexity and risk profile of the entity.&nbsp;&nbsp;As an independent risk management function, GC&amp;E is responsible for overseeing the organization’s compliance with regulatory expectations through a combination of monitoring and testing activities.We are seeking a dynamic Vice President in the Deputy Compliance Office within the GC&amp;E to lead the firm’s ongoing effort to address the global financial crimes independent compliance testing program within the second line of defense. This individual will be responsible for ensuring that testing activities effectively assess the design and operating effectiveness of financial crimes compliance controls across all business lines, including credit cards, banking, and payments services.Key Responsibilities:•Develop and manage the global financial crimes compliance testing strategy, methodology, and annual plan to ensure adequate coverage of high-risk regulatory areas.•Oversee execution of testing engagements, ensuring timely, high-quality, and well-documented work papers and reports.•Prioritize testing based on regulatory requirements, risk assessments, and emerging compliance issues (e.g., AML, UDAP, Fair Lending, BSA, Privacy and Complaints).•Identify control gaps, root causes, and provide actionable recommendations. Monitor remediation activities to confirm timely closure.•Support interactions with regulators and internal audit during reviews and exams, presenting testing results and methodologies with confidence.•Deliver regular updates and comprehensive reports on testing outcomes to senior management, governance committees, and the Board.•Lead a team of compliance testing professionals; provide coaching, feedback, and career development opportunities. Foster a culture of accountability, independence, and excellence.QualificationsEducation:·Bachelor’s or Master’s degree in finance, business, law, or related field. Professional certifications (CRCM, CAMS, CCEP) are a plus.Experience:•10+ years of Financial Crimes compliance, risk, or audit experience in financial services; demonstrated expertise in compliance risk.•Deep understanding of the regulatory environment and industry best practices, especially as it pertains to consumer compliance (e.g., UDAP, AML, BSA, Fair Lending).•Demonstrated experience in leading governance functions within the second line of defense within a financial services institution, preferably within a bank.•Strong experience interacting with regulatory agencies and managing regulatory exams.•Experience with data analytics and risk management practices.•Be self-motivated, dependable, adaptable and detail oriented with a proven ability to work independently or within a team environment as required.•Demonstrated experience and competency in the assessment of risks, control design and effectiveness and process assessment.•Experience in analyzing data, interpreting results, identifying potential discrepancies and/or risk and experience with data analytics tools and data visualization.•Demonstrated integrity, innovation, teamwork, and excellence. Extensive business process experience in the financial services industry, including an understanding of related products, services, features, economics, and key regulations.Skills and Competencies:<ul><li>Strong knowledge of compliance risk management frameworks, monitoring methodologies, and regulatory expectations.</li><li>Strong leadership and organizational capabilities to manage a global monitoring program.</li><li>Professional experience in handling policy governance objectives.</li><li>Strong leadership and interpersonal skills with the ability to influence and collaborate with people at all levels of the organization.</li><li>Exceptional problem-solving, analytical, and decision-making skills, with the ability to balance business objectives with regulatory requirements.</li><li>Excellent project management and organizational skill, with the ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.</li><li>Ability to both work independently and collaboratively with team-members and to navigate a complex organization.</li><li>Excellent verbal and written communication skills for preparing and delivering reports, presentations, and policy documents.</li><li>Experience in delivering high quality work products, reflecting attention to detail.</li><li>Must be a self-starter flexible, innovative, and adaptive.</li><li>Advanced analytics, PowerPoint and excel skills with an ability to learn new tools quickly.</li></ul>Salary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Vice President, Global Financial Crimes Compliance International Compliance Testing

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.How will you make an impact in this role?The Enterprise Business Learning team drives the growth of enterprise-critical capabilities that enable American Express to compete and lead in a rapidly changing environment. The Manager, Enterprise Business Learning &amp; Change Management will support the design and delivery of learning and change initiatives that build key business capabilities—particularly in AI literacy and application, risk and compliance awareness, and enterprise business acumen.This role operates at the intersection of enterprise transformation, learning strategy, and change enablement. The ideal candidate is a collaborative learning professional who can translate business priorities into impactful programs, manage cross-functional relationships, and help embed new skills and mindsets that advance organizational goals.Key Responsibilities:<ul><li>Design and implement learning programs that enhance enterprise capabilities in areas such as AI literacy, risk and compliance, and business acumen.</li><li>Support change management activities to promote adoption of new enterprise skills, tools, and behaviors.</li><li>Collaborate with functional SMEs, transformation leads, and external vendors to co-create relevant and practical learning solutions.</li><li>Translate business priorities into targeted learning interventions that meet the needs of different colleague groups and levels.</li><li>Track and analyze program effectiveness, using data and feedback to inform continuous improvement.</li><li>Develop clear communications and storytelling materials to engage stakeholders and promote learning initiatives.</li><li>Work closely with Risk, Compliance, and Privacy partners to ensure learning and change programs align with governance standards.</li></ul>Experience:<ul><li>5–7 years of experience in enterprise learning, organizational change, or capability development.</li><li>Demonstrated ability to develop and deliver large-scale learning programs that drive measurable colleague engagement and capability growth.</li><li>Working knowledge of AI concepts and emerging technologies, and interest in translating these into accessible learning experiences.</li><li>Familiarity with change management methodologies and their practical application in complex or regulated environments.</li><li>Strong project management, communication, and collaboration skills, with experience managing multiple stakeholders.</li><li>Ability to work effectively across teams in a matrixed organization and adapt in dynamic, fast-changing business contexts.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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