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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Job Description: Senior Manager, U.S. Debit Pricing The Global Merchant &amp; Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network. The role of the Global Merchant &amp; Network Pricing (GMNP) team is to design and implement global pricing strategies that support our coverage objectives and optimize our Discount Revenue. This revenue stream is the single largest source of American Express’ revenue and Merchant Pricing strategies play a key role in driving financial performance. &nbsp;&nbsp; This newly created role of Senior Manager, U.S. Debit Pricing, is an exciting opportunity to contribute and support our Merchant pricing. &nbsp;Key Responsibilities: The Senior Manager, U.S. Debit Pricing will: •&nbsp;&nbsp;&nbsp;&nbsp;Conduct in-depth research on the external landscape and distill key insights to inform the Pricing organization and broader GMNS Debit strategy. •&nbsp;&nbsp;&nbsp;&nbsp;Develop and maintain pricing constructs for AXP’s proprietary Debit card products, leveraging data-driven insights to support principled and optimized Merchant pricing strategies. •&nbsp;&nbsp;&nbsp;&nbsp;Support Merchant renegotiations by developing data-backed proposals, driving alignment with internal stakeholders, and ensuring outcomes that are in-sync with AXP’s value proposition. •&nbsp;&nbsp;&nbsp;&nbsp;Work with internal stakeholders, both within Pricing and throughout the GMNS organization, to find Merchant pricing solutions that support enterprise goals. •&nbsp;&nbsp;&nbsp;&nbsp;Manage project workflows with limited oversight from leadership, overseeing timelines, deliverables, and next steps.How will you make an impact in this role?&nbsp; The role will focus on meeting the following key objectives:&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Develop and maintain Debit pricing constructs and strategies that support enterprise goals. •&nbsp;&nbsp;&nbsp;&nbsp;Formulate strategic recommendations based on key findings, communicating takeaways to senior leadership through written and verbal updates.Minimum Qualifications: •&nbsp;&nbsp;&nbsp;&nbsp;5+ years’ experience in pricing, or a pricing adjacent, function •&nbsp;&nbsp;&nbsp;&nbsp;Strong aptitude for analytics; demonstrated ability to develop sophisticated financial models and draw value-added insights from data. •&nbsp;&nbsp;&nbsp;&nbsp;Strong relationship management and collaboration skills – ability to manage internal stakeholders. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication skills – both written and oral -- with experience leading discussions with Senior Leaders. •&nbsp;&nbsp;&nbsp;&nbsp;Results driven, with the ability to work under pressure, navigate through ambiguity, draw linkages, and balance multiple priorities. •&nbsp;&nbsp;&nbsp;&nbsp;Experience in and/or significant exposure to the payments industry is preferred but not required.Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

American Express

Senior Manager, U.S. Debit Pricing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, ad an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The U.S. Consumer and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.&nbsp;WHO WE ARE:&nbsp;American Express Global Dining brings together world-class experiences through platforms like Resy, Tock, and Rooam, creating seamless connections between diners and restaurants, and the broader Amex Membership ecosystem. Our mission is to define the future of hospitality and dining through technology, data, and design.&nbsp; ABOUT THE ROLE:&nbsp;At American Express Global Dining, we are tackling hard problems with elegant solutions and scaling very quickly. As a Staff Software Engineer, you will play a crucial role in taking our product and engineering team to the next level. We are seeking ambitious builders who are eager to launch exciting features for our restaurant partners and diners. The ideal candidates elevate the teams around them by providing technical mentorship, setting their team’s technical vision, and adapting their role to address gaps and reduce risk. You have the toolkit to work on complex and unknown problems under pressure or at speed. You thrive in a dynamic and constantly evolving environment, you are a collaborator and an innovator, and you are excited about what technology is doing for the hospitality industry.&nbsp;&nbsp;&nbsp;Minimum Qualifications:&nbsp;<ul><li>Bachelor's degree in computer science, computer science engineering, or related field&nbsp;</li></ul><ul><li>8+ years of experience working as a Software Engineer, preferably in a fast-paced startup environment&nbsp;</li></ul><ul><li>3+ years of experience working as a Software Engineering Staff Engineer / Architect&nbsp;&nbsp;</li></ul><ul><li>You are a self-starter but very comfortable working closely with a team&nbsp;</li></ul><ul><li>You are comfortable working with stakeholders outside the Engineering team including our Compliance, Information Security, Product, Design, Sales and Account Management teams&nbsp;</li></ul>You have strong expertise with the following:&nbsp;<ul><li>Strong experience with a backend programming language,&nbsp;Python &amp; Java&nbsp;Web frameworks preferred&nbsp;</li></ul><ul><li>SQL / MySQL / Postgres&nbsp;</li></ul><ul><li>RDBMS and database design&nbsp;</li></ul><ul><li>Unit / Functional Testing&nbsp;</li><li>Linux / UNIX&nbsp;</li></ul><ul><li>Implementing and building APIs&nbsp;</li></ul><ul><li>Monitoring system performance&nbsp;</li></ul><ul><li>Leading and growing teams of fellow engineers through complex deliveries&nbsp;</li></ul><ul><li>A history of taking projects through the entire software development lifecycle from inception to delivery as a technical leader&nbsp;</li></ul><ul><li>A passion for documenting how systems work&nbsp;</li></ul>Big Plus if you have:&nbsp;<ul><li>History of building and maintaining systems at large scale&nbsp;</li></ul><ul><li>Ability to effectively interpret technical and business objectives and challenges and articulate solutions&nbsp;</li></ul><ul><li>Willingness to learn new technologies and exploit them to their optimal potential&nbsp;</li></ul><ul><li>Experience with and understanding of the Resy suite of applications&nbsp;</li></ul>At the core of Software Engineering, every member of our team must be able to demonstrate the following technical, functional, leadership and business core competencies, including:&nbsp;<ul><li>Agile Practices&nbsp;</li></ul><ul><li>Porting/Software Configuration&nbsp;</li></ul><ul><li>Programming Languages and Frameworks&nbsp;</li></ul><ul><li>Business Analysis&nbsp;</li></ul><ul><li>Analytical Thinking&nbsp;</li></ul><ul><li>Business Product Knowledge&nbsp;&nbsp;</li></ul><ul><li>Python/MySQL Experience&nbsp;</li></ul><ul><li>SQL Performance tuning&nbsp;</li><li>Microservice architectures</li><li>AWS - EC2 / RDS / S3 / SQS&nbsp;</li></ul><ul><li>Kafka / Celery / Flask / Django / Supervisord / MongoDB</li></ul><ul><li>Dev-ops experience&nbsp;</li></ul><ul><li>Jira / Clubhouse.io or other project management tool&nbsp;</li></ul><ul><li>Payment systems experience&nbsp;</li></ul><ul><li>Websockets experience&nbsp;</li></ul><ul><li>You enjoy at least one of the following things: shishito peppers, uni, or creme anglaise&nbsp;</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Staff Engineer - Global Dining Technology

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?We are seeking a Senior Data Architect (Data Virtualization &amp; CCaaS) to design and deliver scalable, secure, and future-ready data solutions. The ideal candidate will have hands-on experience in building hybrid on-premises and cloud architectures, driving data virtualization initiatives, and modernizing contact center ecosystems (CCaaS). This role requires strong technical expertise, strategic thinking, and collaboration across multiple teams to enable seamless data integration, analytics, and operational excellence.Key Responsibilities:<ul><li>Architect hybrid data solutions that seamlessly integrate on-premises and cloud platforms, enabling coexistence between legacy and modern systems.</li></ul><ul><li>Lead data migration and modernization initiatives by analyzing existing contact center environments—including data structures, dependencies, and integration points—and developing comprehensive migration strategies, timelines, and risk mitigation plans for transitioning from on-premises to cloud platforms.</li></ul><ul><li>Design and implement scalable data architectures—including virtualization frameworks, federated data access layers, and real-time integration pipelines—aligned with enterprise data strategy, governance, and performance standards.</li></ul><ul><li>Develop and maintain unified data models and semantic layers, defining canonical data models, data contracts, and transformation rules to ensure interoperability, schema compatibility, data integrity, and consistent enterprise-wide analytics.</li></ul><ul><li>Implement and enforce data governance, security, and access control policies across virtualized and hybrid environments.</li></ul><ul><li>Establish non-functional requirements including scalability, resilience, security, compliance, performance, and disaster recovery.</li></ul><ul><li>Collaborate closely with data engineers, analysts, architects, product managers, and business stakeholders to deliver unified and actionable data solutions.</li></ul><ul><li>Provide technical leadership through code reviews, mentorship, and continuous process improvement.</li></ul><ul><li>Stay current with industry trends and emerging technologies in CCaaS platforms such as Five9, Google CCAI, and Amazon Connect.</li></ul><ul><li>Contribute to cross-functional initiatives, innovation sessions, and knowledge-sharing activities to foster continuous improvement.</li></ul><ul><li>Implement and manage CI/CD pipelines for data and application delivery.</li></ul><ul><li>Apply banking data domain expertise to design and optimize data engineering and integration solutions.</li></ul><ul><li>Demonstrate strong analytical and problem-solving abilities to troubleshoot and resolve complex technical challenges effectively.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor’s degree in computer science or related field with 10+ years of experience in designing, building, and managing contact center and enterprise data platforms.</li></ul><ul><li>Expert in Contact Center technologies, with deep knowledge of Genesys (InfoMart, GAAP, GIDB, SpeechMiner) and hands-on experience with CCaaS platforms such as Five9, Google CCAI, or Amazon Connect.</li></ul><ul><li>Proficient in data engineering and architecture—skilled in SQL, data modeling, ETL/ELT pipeline design, and data warehousing using BigQuery or similar platforms.</li></ul><ul><li>Experienced in real-time and event-driven data processing, leveraging Kafka, Google Pub/Sub, or AWS Kinesis, with strong programming skills in Python and automation scripting.</li></ul><ul><li>Versatile in data systems and integration, including API-based ingestion (REST, SOAP, webhooks), RDBMS/NoSQL databases (Oracle, PostgreSQL, MongoDB, Cassandra), and data virtualization tools like Denodo or BigQuery Omni.</li></ul><ul><li>Demonstrated leadership, analytical, and problem-solving abilities, with proven success in Agile environments, strong stakeholder collaboration, and a continuous drive for innovation and performance optimization.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Senior Software Engineer - Contact Center Technologies

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Compliance &amp; Ethics (GC&amp;E) organization establishes the framework for American Express’ global compliance risk management program commensurate with the size, complexity and risk profile of the entity.&nbsp;&nbsp;As an independent risk management function, GC&amp;E is responsible for overseeing the organization’s compliance with regulatory expectations through a combination of monitoring and testing activities.We are seeking a dynamic Vice President in the Deputy Compliance Office within the GC&amp;E to lead the firm’s ongoing effort to address the global financial crimes independent compliance testing program within the second line of defense. This individual will be responsible for ensuring that testing activities effectively assess the design and operating effectiveness of financial crimes compliance controls across all business lines, including credit cards, banking, and payments services.Key Responsibilities:•Develop and manage the global financial crimes compliance testing strategy, methodology, and annual plan to ensure adequate coverage of high-risk regulatory areas.•Oversee execution of testing engagements, ensuring timely, high-quality, and well-documented work papers and reports.•Prioritize testing based on regulatory requirements, risk assessments, and emerging compliance issues (e.g., AML, UDAP, Fair Lending, BSA, Privacy and Complaints).•Identify control gaps, root causes, and provide actionable recommendations. Monitor remediation activities to confirm timely closure.•Support interactions with regulators and internal audit during reviews and exams, presenting testing results and methodologies with confidence.•Deliver regular updates and comprehensive reports on testing outcomes to senior management, governance committees, and the Board.•Lead a team of compliance testing professionals; provide coaching, feedback, and career development opportunities. Foster a culture of accountability, independence, and excellence.QualificationsEducation:·Bachelor’s or Master’s degree in finance, business, law, or related field. Professional certifications (CRCM, CAMS, CCEP) are a plus.Experience:•10+ years of Financial Crimes compliance, risk, or audit experience in financial services; demonstrated expertise in compliance risk.•Deep understanding of the regulatory environment and industry best practices, especially as it pertains to consumer compliance (e.g., UDAP, AML, BSA, Fair Lending).•Demonstrated experience in leading governance functions within the second line of defense within a financial services institution, preferably within a bank.•Strong experience interacting with regulatory agencies and managing regulatory exams.•Experience with data analytics and risk management practices.•Be self-motivated, dependable, adaptable and detail oriented with a proven ability to work independently or within a team environment as required.•Demonstrated experience and competency in the assessment of risks, control design and effectiveness and process assessment.•Experience in analyzing data, interpreting results, identifying potential discrepancies and/or risk and experience with data analytics tools and data visualization.•Demonstrated integrity, innovation, teamwork, and excellence. Extensive business process experience in the financial services industry, including an understanding of related products, services, features, economics, and key regulations.Skills and Competencies:<ul><li>Strong knowledge of compliance risk management frameworks, monitoring methodologies, and regulatory expectations.</li><li>Strong leadership and organizational capabilities to manage a global monitoring program.</li><li>Professional experience in handling policy governance objectives.</li><li>Strong leadership and interpersonal skills with the ability to influence and collaborate with people at all levels of the organization.</li><li>Exceptional problem-solving, analytical, and decision-making skills, with the ability to balance business objectives with regulatory requirements.</li><li>Excellent project management and organizational skill, with the ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.</li><li>Ability to both work independently and collaboratively with team-members and to navigate a complex organization.</li><li>Excellent verbal and written communication skills for preparing and delivering reports, presentations, and policy documents.</li><li>Experience in delivering high quality work products, reflecting attention to detail.</li><li>Must be a self-starter flexible, innovative, and adaptive.</li><li>Advanced analytics, PowerPoint and excel skills with an ability to learn new tools quickly.</li></ul>Salary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Vice President, Global Financial Crimes Compliance International Compliance Testing

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.How will you make an impact in this role?The Enterprise Business Learning team drives the growth of enterprise-critical capabilities that enable American Express to compete and lead in a rapidly changing environment. The Manager, Enterprise Business Learning &amp; Change Management will support the design and delivery of learning and change initiatives that build key business capabilities—particularly in AI literacy and application, risk and compliance awareness, and enterprise business acumen.This role operates at the intersection of enterprise transformation, learning strategy, and change enablement. The ideal candidate is a collaborative learning professional who can translate business priorities into impactful programs, manage cross-functional relationships, and help embed new skills and mindsets that advance organizational goals.Key Responsibilities:<ul><li>Design and implement learning programs that enhance enterprise capabilities in areas such as AI literacy, risk and compliance, and business acumen.</li><li>Support change management activities to promote adoption of new enterprise skills, tools, and behaviors.</li><li>Collaborate with functional SMEs, transformation leads, and external vendors to co-create relevant and practical learning solutions.</li><li>Translate business priorities into targeted learning interventions that meet the needs of different colleague groups and levels.</li><li>Track and analyze program effectiveness, using data and feedback to inform continuous improvement.</li><li>Develop clear communications and storytelling materials to engage stakeholders and promote learning initiatives.</li><li>Work closely with Risk, Compliance, and Privacy partners to ensure learning and change programs align with governance standards.</li></ul>Experience:<ul><li>5–7 years of experience in enterprise learning, organizational change, or capability development.</li><li>Demonstrated ability to develop and deliver large-scale learning programs that drive measurable colleague engagement and capability growth.</li><li>Working knowledge of AI concepts and emerging technologies, and interest in translating these into accessible learning experiences.</li><li>Familiarity with change management methodologies and their practical application in complex or regulated environments.</li><li>Strong project management, communication, and collaboration skills, with experience managing multiple stakeholders.</li><li>Ability to work effectively across teams in a matrixed organization and adapt in dynamic, fast-changing business contexts.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager-Business Learning & Change Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment. The Global Commercial Services Marketing team (GCSM) is responsible for making business membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. GCSM markets a breadth of products across charge, lending, co-brand, and corporate cards. It also markets small business banking and B2B solutions. The Business Operations Team is responsible for helping lead GCSM into the next phase of operational excellence and control management. This includes proactively identifying operational, financial, and compliance risks, ensuring that effective controls are in place and functioning as intended to support business continuity, and maintaining compliance with both internal policies and external regulatory requirements. This Senior Analyst position reports to the Senior Manager of GCSM Business Operations and will be responsible for working across GCS Marketing owned Issues and Events, rolling out the new Issue Management policy framework, investigating validity and exposure of issues and events, and acting as internal effective challenge. &nbsp;In this role, you will collaborate closely with our partners in Control Management and will understand campaign execution processes and functions to support ongoing monitoring and reporting to provide actionable insights to mitigate future issues. Key Responsibilities •&nbsp;&nbsp;&nbsp;&nbsp;Foster a culture of risk awareness and ongoing improvement within GCSM. •&nbsp;&nbsp;&nbsp;&nbsp;Prepare and present detailed reports on Operational Risk Management (ORM) metrics, issue/finding status, trends, and outcomes. •&nbsp;&nbsp;&nbsp;&nbsp;Assist Marketing with issue intake, investigation and plan development, including root cause analysis, to address one-off and repeated issue types. •&nbsp;&nbsp;&nbsp;&nbsp;Support review of various components within the End-to-End Issue Management process. •&nbsp;&nbsp;&nbsp;&nbsp;Support GCSM with design of controls and processes, including modifications to enhance processes/controls to improve proactive risk mitigations. •&nbsp;&nbsp;&nbsp;&nbsp;Partner with the Marketing teams to launch automated controls in a timely manner. •&nbsp;&nbsp;&nbsp;&nbsp;Be a key leader for sharing insights, better practices, themes, etc. across GCSM&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Provide strategic direction to senior management on issues, events and mitigation strategies. •&nbsp;&nbsp;&nbsp;&nbsp;Identify trends in issues and events to define potential systemic risks or control weaknesses within BU processes and subsequent mitigation strategies in close partnership with the broader Control Management and GCSM teams. Minimum Qualifications: •&nbsp;&nbsp;&nbsp;&nbsp;1-2 Years exposure to or experience with operational risk management (e.g., within Control Management, Risk and/or Internal Audit function). &nbsp;Understanding of critical operational risk management lifecycle activities. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from BU/tech counterparts. •&nbsp;&nbsp;&nbsp;&nbsp;Positive “roll-up your sleeves” attitude, a proactive mentality, and a passion to win required. •&nbsp;&nbsp;&nbsp;&nbsp;Highly organized, great attention to detail, with the ability to manage multiple workstreams simultaneously and high personal accountability. •&nbsp;&nbsp;&nbsp;&nbsp;Strong internal partner management skills with proven ability to influence &amp; negotiate. •&nbsp;&nbsp;&nbsp;&nbsp;Strategic, analytical, problem-solving mindset with an ability to analyze data, identify trends, and evaluate risk scenarios effectively to make decisions or drive to fast resolution. •&nbsp;&nbsp;&nbsp;&nbsp;Proven experience in process improvement, operational excellence, or related field. •&nbsp;&nbsp;&nbsp;&nbsp;Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst - Marketing Business Operations

At American Express, our culture is built on a 175-year history of innovation, sharedvalues and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. &nbsp;American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment.The Global Commercial Services Marketing team (GCSM) is responsible for making business membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. GCSM markets a breadth of products across charge, lending, co-brand, and corporate cards. It also markets small business banking and B2B solutions.How will you make an impact in this role?The Senior Manager, Marketing Business Operations will be responsible for helping lead GCSM into the next phase of operational excellence and control management. This individual will ensure day-to-day operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs. The Sr. Manager will be focused on ensuring control management is embedded in the day-to-day operations of our organization and will engage in the continual improvement of business processes to mitigate operational risks.This role will be required to work cross-functionally with key stakeholders from across the enterprise including GCS Control Management Governance, ECMX, EDDS, Marketing Transformation Office, and Technology to ensure proper control management.&nbsp;Key Responsibilities<ul><li>Foster a culture of risk awareness and ongoing improvement within GCSM.</li><li>Facilitate the understanding and use of the risk governance framework through regular communication.</li><li>Enable and monitor the integration of changes in the Operational Risk framework.</li><li>Prepare and present detailed reports on Operational Risk Management (ORM) metrics, issue/finding status, trends, and outcomes.</li><li>Support the day-to-day internal and external exam management process, working with the GCSM and Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence).</li><li>Conduct independent root cause analyses focused on identifying underlying process vulnerabilities that require risk reduction measures to prevent potential Operational Risks (ORs), with a focus on the most common or high-risk issues and/or losses to prevent recurrence and inform control design/ enhancement.</li><li>Provide strategic direction to senior management on process risk issues and mitigation strategies.</li><li>Own and manage all BU Risk and Control Self-Assessment (RCSAs) to ensure they are accurately followed.</li><li>Support GCSM with design of controls and processes, including modifications to enhance processes/controls to improve proactive risk mitigations.</li><li>Be a key leader for sharing insights, better practices, themes, etc. across GCSM.</li></ul>Minimum Qualifications<ul><li>5-7 Years exposure to or experience with operational risk management (e.g., within Control Management, Risk, and/or Internal Audit function).Understanding of critical operational risk management lifecycle activities.</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts.</li><li>Exceptional oral and written communications skills.</li><li>Positive “roll-up your sleeves” attitude, a proactive mentality, and a passion to win required.</li><li>Highly organized, great attention to detail, with the ability to manage multiple workstreams simultaneously and high personal accountability.</li><li>Exposure to or familiar with operational risk management lifecycle / control management activities.</li><li>Strong internal partner management skills with proven ability to influence &amp; negotiate.</li><li>Strategic, analytical, problem-solving mindset;&nbsp;ability to problem solve and make decisions or drive to fast resolution.</li><li>Proven experience in process improvement, operational excellence, or related field.</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Marketing Business Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.Qualifications:<ul><li>Computer Science, or equivalent degree, or industry experience.</li><li>Minimum 2 years software development experience in a professional work environment working with Java technologies (Vertx, Spring, Spring Boot, RESTful micro services, Spark, PostgreSQL, Kafka) on Cloud.</li><li>Hands-on work experience with application design, software development and automated testing</li><li>Experience with distributed (multi-tiered) systems, algorithms, relational and NoSQL databases.</li><li>Ability to effectively interpret technical and business objectives and challenges and eloquent solutions.</li><li>Ability to learn and investigate new technology and business domains, question status quo and think outside of the box.</li><li>Ability to debug basic software components and identify code defects for remediation.</li><li>Experience working in Agile or other rapid application development methods.</li><li>Proficient oral and written communication skills.</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Software Engineer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The position will be part of the team responsible for designing next generation fraud and authentication capabilities, identifying new data elements or sources that can be used to enhance fraud controls or enrich customer experience; owning the product evolution of existing and new fraud capabilities; monitoring, analyzing and recommending improvements to increase coverage, quality and effectiveness of our capabilities.The successful candidate will join the Enterprise Fraud &amp; Authentication capabilities, which is a team of highly skilled professionals that manage high impact Fraud risk data assets and next generation of authentication capabilities such as Secure Push, Device Fingerprinting &amp; WebAuthN/Passkeys etc.&nbsp;In this role, you will collaborate with the multiple partners including Product management, Servicing, Risk Strategy, Digital Banking, technology, vendors, operations to ideate and create solutions, capabilities, and strategies for driving great customer experience and offering robust fraud controls.&nbsp;Role and Responsibilities:<ul><li>Lay the proper foundation of authentication capabilities to enable a seamless journey across multiple servicing touchpoints (Mobile App, Phone, Browser, Mobile Wallet Provisioning etc.) for our customers, in partnership with the Enterprise Identity, respective channel and Authorization teams.</li><li>Identify new or improvise existing attributes that can help enhance our existing risk controls or enrich customer experience.</li><li>Evaluating new data and vendors to determine the value to our fraud strategies/capabilities and onboarding them if desired.</li><li>Build triggers/alerts to ensure we monitor critical aspects of our Fraud Risk Controls in place.&nbsp;</li><li>Work in close partnership with various Product teams while representing Fraud Risk organization to manage delivery of our vision and roadmap.&nbsp;</li><li>Provide a point of view and guidance to technology architects to ensure the platform solution meets business functions and performance requirements.&nbsp;</li><li>Guide the business process design to be global, holistic, and modular to support multiple business strategies and local nuances.&nbsp;</li><li>Monitor emerging technology trends and engage in discussions that drive next generation of strategies and solutions.&nbsp;</li><li>Build and maintain relationship across the community of stakeholders, such as fraud strategy, decisions science, product &amp; technologies, and various levels of leadership partners.&nbsp;</li></ul>Minimum Qualifications:<ul><li>Ability to have informed technical discussions with engineering &amp; product teams and influence architecture and design&nbsp;</li><li>Experience working with cloud-based architecture, Azure services and APIs is a big plus.&nbsp;</li><li>Experience with Big data analytical tools like Hive, Spark, Big Query is must.</li><li>Degree in Engineering, Mathematics, Statistics, Economics, or related fields is strongly desired&nbsp;</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Risk Management

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?<ul><li>You will support the configuration, administration, integration, and adoption of the Fieldglass solution to manage contingent workforce, services procurement, vendor management, and/or statement-of-work processes. You will work closely with operations, procurement, HR, IT and vendor/supplier partners to ensure that the system is optimized, maintained, and delivers value.</li><li>Configure and administer the Fieldglass system (including roles, permissions, workflows, job postings, requisitions, SOWs, worker onboarding, off-boarding)</li><li>Define and manage master data objects (workers, suppliers, job codes, rates, cost centers), qualification sets, and templates in Fieldglass</li><li>Support or lead integrations between Fieldglass and other systems (e.g., ERP/payroll, HRIS, supplier systems)</li><li>Design and implement qualification frameworks, job-posting templates and job-requisition workflows within Fieldglass.</li><li>Manage reporting, analytics, dashboards and status tracking of contingent workforce or external services spend via Fieldglass tools</li><li>Provide training and support to internal stakeholders and supplier partners on how to use Fieldglass effectively</li><li>Drive best-practice processes for contingent workforce / services procurement lifecycle (request → supplier selection → worker onboarding → time/invoice → off-boarding)</li><li>Act as subject-matter-expert for Fieldglass features, release updates, new modules, and optimize system adoption</li><li>Troubleshoot issues, coordinate with Fieldglass support or implementation partners as needed</li><li>Monitor compliance, data integrity (worker records, supplier records, rates, service-orders), and help enforce policies around contingent labor/ services spend</li><li>Designs, develops, tests, and debugs software applications and systems</li><li>Supports and monitors software across test, integration, and production environments</li><li>Adheres to security and regulatory best practices to ensure software compliance</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives</li></ul>Minimum Qualifications:<ul><li>Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience</li><li>Knowledge of distributed (multi-tiered) systems, algorithms, NoSQL and relational databases</li><li>Knowledge of the core tools used in the planning, analyzing, crafting, building, testing, configuring, and maintaining of assigned application(s)</li><li>Certification in SAP Fieldglass (or equivalent credential) demonstrating formal training and knowledge of the platform</li><li>Proven experience (typically 2+ years) working in an SAP Fieldglass environment (configuration/administering)</li><li>Strong understanding of contingent workforce management (CW, MSP, VMS) or services procurement (SOW, Statement of Work)</li><li>Ability to configure master data objects, job postings, qualification requirements, and to set up workflows within Fieldglass.</li><li>Familiarity with integrations (e.g., REST APIs, batch loads, ERP/HRIS systems) and data-flows between Fieldglass and other enterprise systems</li><li>Strong analytical skills: ability to build reports, dashboards, interpret data, present insights</li><li>Excellent stakeholder-management and communication skills: able to partner with procurement, HR, suppliers, IT, business units</li><li>Good project management skills: able to lead or support system enhancements, upgrades, roll-outs</li><li>Understanding of supplier/vendor management, worker onboarding/ off-boarding, rate negotiation, regulatory/compliance issues</li><li>Ability to adapt to system updates and new features (e.g., skills-based hiring, AI-driven qualification matching).</li></ul>Preferred Qualifications:<ul><li>Certification beyond standard (e.g., advanced admin or functional specialist in Fieldglass)</li><li>Experience in global deployments (multiple countries, currencies, labor regulations)</li><li>Familiarity with contingent workforce compliance (e.g., worker classification, labor law, data privacy)</li><li>Experience in change management, user-adoption programs, training delivery</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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