field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs across the enterprise. Within ORM, the Issues &amp; Events Program Team defines, maintains, and evolves the framework and governance for identifying, escalating, remediating, and reporting operational risk issues and events. Our team is a second line of defense (2LoD) function responsible for ensuring risk management activities are effectively executed across all business units and support functions.We are seeking a highly motivated Analyst to support the execution of our enterprise-wide Issues &amp; Events programs. This role provides a unique opportunity to gain hands-on experience with enterprise risk systems, data governance, regulatory expectations, and cross-functional collaboration. You will help enable a culture of risk transparency and accountability through robust analysis, process execution, and system enhancements.The Analyst will work closely with business units, product teams, technology groups, and other risk partners to ensure consistent implementation of risk event and issue management standards, provide analytical insights, and contribute to ongoing program improvements.<ul><li>Assist in the documentation and delivery of system enhancements for Operational Risk Event (ORE) platforms such as Archer and ServiceNow.</li><li>Develop fluency in the ORE program’s framework, policies, and tooling to serve as a knowledgeable point of contact for business users, technology teams, and ORM stakeholders. Provide guidance and clarification on ORE requirements and system functionality.</li><li>Support requirements gathering, data mapping, workflow configurations, and user acceptance testing (UAT) as needed.</li><li>Track and log data issues, support automation initiatives, and help maintain data integrity across the ORE lifecycle, as needed.</li><li>Help develop process documentation and training materials for first-line and risk partner teams.</li><li>Collaborate across Operational Risk, Product, Technology, and Business Transformation teams to ensure consistent implementation of risk event standards.</li><li>Prepare reporting and metrics related to operational losses, trends, and data quality; assist in creation of executive-ready materials.</li><li>Stay informed on regulatory and enterprise guidance related to operational risk and risk data governance.</li></ul>Minimum Qualifications<ul><li>2+ years in a financial risk management function (e.g., audit, compliance, operations, credit, etc.).</li><li>Understanding of critical operational risk management lifecycle activities.</li><li>Strong communication and interpersonal skills.</li><li>Strong analytical aptitude—comfort with data analysis, Excel, presentation materials.</li><li>Excellent written and oral communication skills; ability to translate technical requirements.</li><li>Comfortable working in cross-functional, agile environments.</li></ul>Preferred Qualifications<ul><li>Experience supporting risk exam management processes preferred.</li><li>Familiarity with operational loss event frameworks, KRIs, and risk taxonomies preferred.</li><li>Basic SQL, scripting, or data visualization tool experience preferred.</li></ul>Salary Range: $55,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Analyst-Ops Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Fraud Risk Management&nbsp;(FRM) helps enable profitable business growth by reducing the risk of fraud and maintaining our customer’s confidence in the security of our products. FRM is also accountable for building the infrastructure to manage the emerging risks associated with e-commerce and internet services.The Point-of-Sale (PoS) US Card Not Present Fraud Risk team is looking for energetic and high-performing Manager to drive innovation in Card Not Present fraud risk area. You will have the power to identify interesting and actionable insights that would have a meaningful impact on our customers and our business.You will be responsible for developing and implementing new strategy and capabilities for fraud prevention. These new capabilities would utilize our rich data. In addition to managing fraud strategy for a specific US card not present segment, the role will also be responsible for defining requirements, establishing risk assessment strategies for new product initiatives and collaborating closely with stakeholders both within FRM and across external partner teams.To succeed in this role, you would need to have a very good blend of technical skills, innovative thinking and collaborative skills.Job Responsibilities:·Develop and implement fraud prevention strategies to mitigate risk in online spend.·Minimize unprofitable fraud-related disruptions with a strong focus on optimizing fraud strategy controls.·Build and manage fraud capabilities for 3DS and digital segments.·Design and implement new data features to reduce approved fraud while maintaining customer experience.·Identify and address emerging fraud trends, monitoring key metrics and taking timely corrective actions.·Provide thought leadership on fraud strategy for new payment product integrations.·Lead the integration of new data sources to strengthen fraud detection and prevention capabilities.·Collaborate with cross-functional teams including Fraud Servicing, Decision Science, Digital Labs, and U.S. Consumer and Commercial business teams on strategic fraud initiatives·Partner with fraud and technology teams to establish a robust fraud strategy framework for new proprietary product launches.Minimum Qualifications: The successful candidate will have:·3+ years’ experience implementing capabilities in complex environments.·Experience with data processing tools such as R, SQL, Hive, Yellow Brick, or Python is required·Solid understanding of statistical techniques for data analysis and correlation.·Knowledge of machine learning algorithms is a plus·Familiarity with the fraud landscape and emerging fraud trends in the card space is a plus·Understanding of payment products, emerging technologies and competitive landscape is preferred·Demonstrated ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment.·Proven track record of working proactively and independently to solve problems and drive results·Strong presentation skills to convey data and fraud insights to different stakeholders·Ability to build collaborative, trusting relationships across teams.·Strong project management skills, with high energy, intellectual curiosity, and a positive, proactive mindset.Preferred Qualifications:·Bachelor's/Master’s degree in Business, Economics, Sciences, Mathematics, or Engineering related fields preferred·Experience in Fraud risk managementSalary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager - Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About American Express VenturesAmerican Express Ventures (“Amex Ventures”) is the corporate venture capital arm of American Express focused on early-stage (primarily Seed – Series B) investments across fintech, commerce, consumer services and enterprise software. With a global mandate, Amex Ventures invests in game-changing startups with strategic relevance to American Express.&nbsp; The team also works with portfolio companies and startups to commercialize partnerships with American Express business units.&nbsp;Amex Ventures has backed more than 100 category-defining founders in its 10+ year history. Notable investments include Biocatch, Blackbird Labs, Galileo, Melio, Menlo Security, Nekuda, Plaid, Stripe, Toast and Wonder among others.Amex Ventures is seeking a highly motivated individual to help develop investment theses, source and execute investments for the Consumer Services team. The Consumer Services team invests in companies developing innovative products and capabilities that have the potential to enhance our consumer card membership value proposition. This includes start-ups innovating around key passion points of our customers such as travel, dining, &amp; entertainment, as well as emerging technology &amp; trends reshaping our customers’ lives.The role will be based in New York, NY or San Francisco, CA.Job Scope &amp; ResponsibilitiesIn this exciting opportunity, the Investment Manager will be an integral part of Amex Ventures’ Consumer Services team, playing a key role in the day-to-day sourcing, evaluation and execution of investment opportunities including strategic analysis, due diligence, valuation, deal structuring, and negotiations. The Investment Manager will also drive strategic engagement between American Express and its portfolio companies.Responsibilities:<ul><li>Lead investments across the end-to-end venture investment lifecycle, including sourcing, deal evaluation, transaction execution, and portfolio company engagement</li><li>Conduct market and industry analysis to support investment thesis development in strategic focus areas</li><li>Maintain strong relationships with the venture capital and startup ecosystem to proactively identify and qualify relevant companies</li><li>Work closely with cross-functional stakeholders across American Express to drive strategic value through startup partnerships and accelerate innovation across the enterprise</li><li>Manage due diligence and investment decision-making process including strategic and financial analysis, legal negotiations, and management of deal execution workstreams</li><li>Monitor portfolio company performance on an ongoing basis, working with internal and external stakeholders to engage with founders and add strategic value</li></ul>Qualifications:<ul><li>5+ years of prior professional experience in a finance, strategy, or tech role; examples may include VC or PE investing, investment banking, management consulting, or a high-impact role at a technology company (product management, business operations, strategic finance, etc.)</li><li>Ability to operate autonomously in a dynamic and fast-paced environment</li><li>Well-developed strategic thinking capabilities to identify and assess key investment considerations and make recommendations on a first-principles basis</li><li>Excellent written and verbal communication skills, capable of driving effective collaboration across internal and external stakeholders</li><li>Analytical mindset and deep understanding of finance and valuation fundamentals</li><li>Strong interest in enterprise software and motivation to engage with the startup ecosystem</li><li>Bachelor’s degree required</li></ul>Salary Range: $80,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Investment Manager, Consumer Services - AMEX Ventures

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;The Enterprise Design and Research (EDR) team is passionate about creating customer centric design culture from beginning to end – and we're continually evolving our Customer Experience (CX) practice to meet our Card Members’ changing digital needs.Within EDR, the Customer Experience Insights team (CXI) is looking for a Senior Manager of&nbsp;Customer Experience (CX) Insights. Reporting to the Director of CX Insights, you’ll be responsible for helping teams uncover and translate user needs that drive customer-centered product and design decisions across digital platforms including the website and app.&nbsp;This is a high visibility role requiring thought leadership in Voice of the Customer. The ideal candidate will have extensive experience in analyzing survey results, CX/Voice of the Customer tools and platforms (e.g. Qualtrics) and a proven track record of successfully consulting and partnering with business stakeholders in the digital landscape to increase customer satisfaction.&nbsp;This is a hybrid role based out of New York (preferred) or Phoenix.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences– from payments to rewards to servicing– that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.How will you make an impact in this role?Key responsibilities:<ul><li>Connect internal and external satisfaction survey research to identify key insights and ensure stakeholders clearly understand critical opportunities.</li><li>Build up competitive benchmarking capability by conducting external satisfaction studies.</li><li>Act as J.D. Power vendor manager, internal point of contact, and survey expert for all digital studies.</li><li>Partner with J.D. Power to interpret results and present key findings based on leadership priorities.</li><li>Build custom surveys via Qualtrics and strategically embed on Amex’s web and app.</li><li>Conduct ad-hoc consulting work for stakeholders, analyzing quantitative and qualitative survey data, to uncover pain points, drive product improvement, and&nbsp;identify unmet customer needs.</li><li>Present research findings leveraging storytelling methods to engage intimate and large audiences, spanning subject matter experts and digital leadership.</li><li>Empower stakeholders to self-serve through dashboard creation and training in Qualtrics.</li><li>Assess impact of digital experience on card member’s brand perception.</li><li>Monitor website and app product health by consistently tracking satisfaction metrics and reviewing customer feedback to&nbsp;identify anomalies, isolate the root cause, and know when to escalate. (e.g. new feedback themes or reporting of site outages).</li><li>Have a constant pulse on the top pain points and bugs&nbsp;impacting the website and app user experience and communicate findings with key stakeholders.</li></ul>Minimum Qualifications<ul><li>5+ years of experience in VOC/CX/UX discipline including analyzing survey results, preferably with digital consumer products.&nbsp;</li><li>Proficiency using experience management platforms (i.e. Qualtrics, Medallia, etc.) creating dashboards, and writing surveys.</li><li>Proficiency with analyzing large data sets using a variety of methods (i.e. in Excel, experience management platforms, text and statistical analysis tools).&nbsp;</li><li>Experience working with internal business units, preferably analytics, digital product and design teams, and IT/technical partners.&nbsp;</li><li>Strong written communication skills creating detailed and executive reports in PowerPoint.</li><li>Strong verbal communication skills to deliver engaging presentations and relevant training content in both an individual and group setting (virtual or in person).&nbsp;</li><li>Ability to present a compelling, convincing narrative using data to drive change.&nbsp;</li><li>Executive presence, comfortable when communicating with and presenting to senior leadership.</li><li>Ability to work autonomously in an ambiguous environment to improve/transform processes.&nbsp;</li><li>A strong customer-first mindset with a pulse on industry trends and consumer insights.&nbsp;</li><li>Positive attitude, a proactive mindset, and eagerness to learn.&nbsp;</li><li>Flexibility collaborating with colleagues and management across global time zones.&nbsp;</li><li>Strong time management and prioritization skills to meet deadlines.&nbsp;</li></ul>Preferred Qualifications<ul><li>Experience analyzing J.D. Power survey research.</li><li>Experience developing competitive benchmarking strategy. &nbsp;</li><li>Experienced researcher in the digital space.</li><li>Awareness of website and app development best practices.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior UX Researcher

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.This position is part of the Global Network Services (GNS) business within the Global Merchant &amp; Network Services business group. The GNS business drives scale and relevance for the enterprise by through partnerships with banks, financial institutions, fintechs and cobrand partners worldwide on the American Express network. Through GNS partnerships, we can offer exciting and innovative products and benefits in GNS countries, improving merchant coverage, strengthening the value proposition, and amplifying the American Express brand. GNS is a driver of innovation for the company through the products and services it regularly introduces to the NetworkThe Senior Analyst role sits within GNS Product, Marketing and Global Businesses (PMGB) and plays a critical role in the team responsible for accelerating growth by developing strong partnerships, innovative business agreements and models, ensuring the launch of market leading products, customer experiences and digital capabilities backed by outstanding marketing and portfolio management. Reporting to the Manager, this candidate will partner closely with cross-functional business partners across Business Development, New Business Development, GABM, Legal, Finance and Pricing to drive Card Member engagement across the customer lifecycle and to support winning new business deals. How will you make an impact in this role?Key responsibilities include:<ul><li>Deliver Impactful Marketing Consulting to Existing Partners: Partner with both the Manager and Business Development Team to bring AXPs core capabilities to life through recommended marketing strategies and marketing creative consultation across go-to-market, acquisition, and the customer lifecycle.</li><li>Lead Benefit Marketing and North America Benefit Innovation: Ensure our existing partners are leveraging accurate benefit information and are made aware of any new benefits or benefit collateral available, with the support of the Central Benefits Team in PMGB. Additional opportunity to lead workstream to curate bespoke network benefits for the North America partners.</li><li>Drive New Business Through a Compelling Network Vision: Serve as a key partner in developing components of new business pitches that present the network value in a compelling and comprehensive narrative; including leading card art and marketing mockup development with an external agency.</li><li>End-to-End Third-Party Relationship Management: Oversee vendor management, billing, and compliance, and strategy for our network insurance offerings and concierge benefit.</li><li>Manage all Data &amp; Reporting: Own the tracking and reporting of insurances, TEN concierge, and Network benefits in the benefits dashboard both for internal stakeholders and for existing/new partners ad-hoc requests.</li><li>Internal Stakeholder Connectivity: Own, lead, and manage meetings across key internal stakeholders across PMGB, Business Development, New Business Development, GCO, etc.</li></ul>Minimum Qualifications:<ul><li>Strong project management skills to effectively manage and drive evolving, critical initiatives</li><li>Solution-orientated and creative thinker with the confidence to provide recommendations</li><li>Strong written communication skills, particularly the ability to develop strong and compelling presentations</li><li>Collaborative team player that can manage relationships across Central PMGB teams, Business Development, New Business Development, GCO, Finance, GABM and more</li></ul>Preferred Qualifications:<ul><li>Demonstrated card-issuing expertise across product strategy and/or marketing</li><li>Experience managing and developing relationships with external partners</li><li>Experience working with external agencies to develop digital assets and marketing communications that bring AXP capabilities to life in innovative ways</li><li>2+ years of related experience</li><li>Bachelor's degree</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Senior Analyst- Partner Marketing and Product Strategy

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Amex Digital Labs team drives innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ digital lives. We are a fast-paced team that levers emerging technologies to develop digital payment and financial services products and engaging membership experiences for Card Members. We often collaborate with technology companies and strategic partners to bring products to market.&nbsp;We are looking for a product director to enable Agentic Commerce and Agentic Partner Experiences for Amex Card Members. This role will focus on the strategy and delivery of novel frameworks and capabilities to ensure Card Members, Amex, and merchants can seamlessly and securely transact. Naturally, the work will involve going deep into existing card payments and agentic experiences. In addition, this product director will lead strategy and development for new Amex Membership experiences within AI-native/LLM partner channels.How will you make an impact in this role?Working together with your team and Labs partners, you will lead.<ul><li>Product Strategy Development:<ul><li>Partner deeply with engineering teams to understand and develop a perspective on evolving technologies (Model Context Protocol, Agent-to-Agent Protocol, Agentic Payments Protocol, x402) for AI agent-facilitated payments and Membership experiences.&nbsp;</li><li>Form a comprehensive strategy for the development of novel frameworks, foundational capabilities, and new products and features.</li></ul></li><li>Product Roadmap Management and Delivery Planning:<ul><li>Drive the development and execution of a detailed product roadmap, prioritizing features, and enhancements to optimize user engagement, repeat usage, and revenue.</li></ul></li><li>Cross-Functional Collaboration:&nbsp;<ul><li>Collaborate closely with and influence engineering, design, business development, enablement, customer servicing, and other teams to seamlessly deliver new features.</li></ul></li><li>Partner Integration &amp; Management:&nbsp;<ul><li>Cultivate relationships with external partner counterparts in support of joint product goals.</li></ul></li><li>User Insights &amp; Analytics:<ul><li>Apply qualitative and quantitative data analysis techniques to gain deep insights into user behavior, preferences, and trends, using findings to refine product strategies, improve user experience, and drive growth.</li></ul></li><li>Team Leadership and Coaching:&nbsp;<ul><li>Provide authentic and empathetic leadership to your product team, fostering a collaborative and high-performing culture. Encourage innovation, continuous learning, and accountability to drive product management excellence.</li></ul></li></ul>Minimum Qualifications:<ul><li>We are seeking a Product Director with a passion for technology, a clear focus on the customer, strong communication skills, and the ability to provide clarity and direction across teams.</li><li>7+ years experience working in product development, either in payments or AI</li><li>Ability to inspire, coach, and lead a high performing team of product managers</li><li>Enthusiasm for exceptional products and services, deep customer empathy, keen product intuition, and skilled at articulation of product functionality</li><li>Understanding of tech and product development processes, known as a business person who can talk tech</li><li>Ability to reconcile competing needs across customers, stakeholders, and partners; gather the information, assess tradeoffs and risks, gain buy-in, make an informed decision, and support that decision with compelling evidence</li><li>Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities, with an entrepreneurial mindset</li><li>Skilled at transitioning back and forth between big picture strategy and deep details</li><li>Technically literate with a deep appreciation of the engineering team and partnership</li><li>Experience successfully leading and growing partner relationships&nbsp;</li><li>Compelling communication skills, able to effectively convey product strategy and vision, adept at explaining complex concepts to a wide audience&nbsp;</li><li>Ability to prioritize roadmaps across multiple competing priorities and timelines, with consideration of user needs, technical feasibility, and business outcomes&nbsp;</li><li>Clear understanding of customer research frameworks and principles; able to articulate a strong point of view that is backed by knowledge of the industry and customer needs &nbsp;</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Director-Digital Product Management, Agentic Commerce

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Advertising and Brand Management (GABM) organization has a mission to create marketplace demand and drive commerce for American Express through differentiated and innovative products, partnerships, marketing, and customer experiences. OnBrand – American Express’ In-House Creative agency – is on journey of exciting expansion. Our ambition is to “Become creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business powered by industry-defining creative excellence”. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond. The Senior Project Manager, OnBrand will report to one of the Directors of Project Management, and be responsible for the planning, execution, and oversight of the production of high-complexity creative marketing projects. The colleague will also oversee junior Project Managers in the execution of medium to low complexity projects. The candidate will work collaboratively with OnBrand creatives, strategists and account managers as well as Amex marketing partners, and business unit stakeholders to deliver best-in-class creative deliverables. To be successful in this role, the candidate must be solution-oriented and flexible. They must have experience creating, monitoring, and maintaining project plans for high-visibility initiatives requiring rigorous timelines with parallel workstreams, and always seek to identify opportunities for improvement. The candidate must have experience working with creative, production (content, print, digital), and account team leads and guide all participants to achieve the highest possible standards. Day to day responsibilities include, but are not limited to:<ul><li>Directly manage a portfolio of work, including project intake and planning, resource allocation, creative planning, execution, and production for high-complexity projects.</li><li>Oversee Project Managers in executing medium and low complexity projects.</li><li>Identify commonalities across portfolios of work and connect the dots across multiple workstreams, enabling the team to stay focused on the highest priorities.</li><li>Work closely with project and production team leads to proactively manage end-to-end project delivery (e.g., timeline management, risk assessment, and hard cost budget management) for a given set of projects.</li><li>Ensure projects are delivered on time, on budget and at the highest quality level.</li><li>Proactively assess any risks and escalate issues as needed.</li><li>Set up project planning discussions, discovery facilitation, creative kick offs, creative internal reviews and marketer reviews and drive status meetings.</li><li>Partner with Account Leads, Creative Strategists, and Card Production to ensure client requests are feasible, in-scope, and in-budget.</li><li>Leverage agency systems and tools (e.g., Workfront) for overall work-planning, team communication, and project management.</li><li>Manage, mentor, and lead junior project management team, prioritizing mentorship and coaching through feedback.</li><li>Proactively support colleagues and collaborate with them to help achieve targets; create a positive team environment through co-operation. .</li><li>Manage one or two direct reports.&nbsp; </li></ul>Minimum Qualifications:<ul><li>7+ years of experience as a Creative Project Manager from a leading creative agency or in-house brand</li><li>Strong knowledge of creative production (print, digital, emails, OOH, branding)</li><li>Excellent organizational, communication and interpersonal skills</li><li>Excellent follow through and ability to keep projects on track and delivered on time</li><li>Strong knowledge of project management methodologies</li><li>Ability to adapt quickly, be open-minded to learning new skills, and adaptable to changes to workflow</li><li>Comfortable using various data management systems and tools (CMS, Excel, Google and Microsoft suites, Smartsheet, etc.)</li><li>Ability to work with, or quickly learn, a Project Management tool (e.g., Workfront)</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Senior Project Manager, OnBrand

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The U.S. Consumer and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.The Director Assistant (Chief of Staff) will report directly to the EVP, USCDT. This person will see and influence how strategic decisions are made in our organization, prepare presentations to communicate out the strategy and vision, provide recommendations for areas of improvement, &nbsp;implement a communications strategy for the organization, drive culture and innovation, and manage key activities to support the team day to day. The candidate will be a key member of the USCDT Leadership Team, working closely and collaborating with all members of the team. They will possess outstanding thought leadership, critical thinking, visual storytelling talents, an uncanny ability to juggle multiple priorities, and a proven record of excellence operating independently and within a hard-working team environment. The role offers a hand-on experience to a wide range of&nbsp; responsibilities within the Technology organization, providing a comprehensive learning experience tailored to develop the DA’s skills and expertise in this domain.Key responsibilities include:<ul><li>Manage business planning, meeting strategy, and operational processes on behalf of the EVP office<ul><li>Organize and facilitate leadership meetings, calls and forums. Plan content &amp; agendas and manage follow-ups for meetings involving EVP and broader leadership team</li><li>Coordinate office operations and ensure the seamless delivery of Technology and AXP information requests</li><li>Create good working relationships across the organization to improve information sharing, problem solving and idea generation for key business issues.</li><li>Seek out and implement standard methodologies and industry trends which can be used to increase organizational efficiency and quality</li><li>Act as a force multiplier / delegate when needed e.g. delegated EVP responsibilities</li></ul></li><li>Lead goal-setting and measurement process for the EVP team</li><li>Lead end-to-end creation of impactful and comprehensive communications / presentations for key business reviews with senior management</li><li>Accelerate executive decision-making by:<ul><li>Conducting ad hoc analysis, research, and data collection</li><li>Creating structures for organizing and presenting information</li><li>Minimize fire drills through meticulous planning</li></ul></li></ul>Run major annual talent management processes in close coordination with CEG, e.g. talent assessment and year-end performance management.Qualifications:The ideal candidate will be a highly motivated self-starter who is able to provide strategic thought leadership and lead projects with limited guidance. The individual must be composed, organized, and a strong communicator who can effectively multitask and prioritize as needs evolve. Additional qualifications include:<ul><li>Proven track record to take sophisticated technical information and translate it into clear communications (presentations/memos) for a variety of audiences</li><li>Proven ability to navigate effectively and efficiently within large, complex organizations</li><li>Demonstrated ability to drive strong results, think strategically and globally</li><li>Ability to juggle multiple tasks, with excellent organization skills and careful attention to detail</li><li>Proven work experience within areas such as Technology, Project Management, and / or CEG (Human Resources)</li><li>Experience with CEG processes and / or familiarity with American Express business groups preferred</li><li>Demonstrated project management, organization and planning skills applied in a fast paced, multi-tasking environment</li><li>Passion, energy, personal accountability and a desire to learn and grow as a leader</li><li>Excellent judgment with high integrity and ability to manage confidential information</li><li>Outstanding interpersonal / relationship building, oral and written communication skills</li><li>Solid analytical and financial competence</li><li>A standout colleague who is able to build consensus and work across a large and complex&nbsp;organization</li><li>Demonstrated ability to learn quickly, work effectively in ambiguous situations, and a willingness to take charge and get results</li><li>Active listening skills, summarization skills and lateral thinking to uncover and react to emerging opportunities</li><li>Demonstrated ability to remain calm under pressure and be flexible and communicative when faced with changing priorities</li><li>Engineering background and/or experience a plus</li><li>Typically holds a Bachelor's or Master's Degree (or has equivalent work experience)</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Director Assistant - US Consumer & Digital Technology

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American ExpressAbout the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the Role:Our Internal Audit group is seeking a Senior Auditor to assess financial, operational, and technological risks, ensure compliance with regulations, and improve internal controls. The ideal candidate will have strong problem- solving skills, excellent attention to detail, and the ability to utilize effective challenge when conducting audit work.Key Responsibilities:<ul><li>Assist team leaders and Senior Managers/Managers in the execution of assigned audit tasks in line with American Express’ Internal Audit Methodology, internal policies and standards, and regulatory expectations throughout the audit lifecycle.</li><li>Evaluate processes under review utilizing professional skepticism; execute audit tests and clearly document test results in accordance with internal policies and procedures.</li><li>Hold walkthroughs with client personnel to understand, assess, evaluate, and document relevant risks and controls.</li><li>Assist team leaders and Senior Managers/Managers with routine client status meetings, audit requests, and other administrative tasks.</li><li>Assist team leaders and Senior Managers/Managers in documentation and evaluation of audit observations, findings.</li><li>Validate management’s corrective action plans to address business-identified issues, audit findings and regulatory remediations.</li><li>Contribute to the development and periodic reviews of analytic control testing and ad hoc analytics, to drive timely risk insights, testing efficiencies and increased audit coverage.</li><li>Develop a strong understanding of American Express' business model, products, services, and organizational units.</li><li>Maintain audit proficiency through ongoing professional development, including data analytics literacy skills, technology, banking best practices and regulatory expectations.</li></ul>Minimum Qualifications:<ul><li>2+ years of relevant audit experience.</li><li>Knowledge and experience in applying control theory and professional auditing practices throughout the audit lifecycle and special reviews.</li><li>Understanding of regulatory, accounting, and financial industry best practices relevant to the business, including technology and data implications.</li><li>Strong written and verbal communication skills to deliver audit deliverables with quality. </li><li>Effectively works independently, within the team and across various teams in a fast-paced environment to drive business results.</li><li>Ability to break-down complex problems into components and solve utilizing complex thought, process and risk/control knowledge.</li></ul>Preferred Qualifications:<ul><li>Relevant audit experience within the financial services industry.&nbsp;</li><li>Degree in accounting, finance, business, or another related field.&nbsp;</li><li>Relevant audit and professional certifications (e.g., Certified Public Accountant, (CPA), Certified Internal Auditor (CIA), etc.</li><li>Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), information systems / technology, and scorecards / dashboards, etc.</li><li>Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Non-considerations for sponsorship:&nbsp;Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Auditor -  Operational and Enterprise Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Description/Overview of the Department&nbsp;It begins with a Card Member using an American Express Card at one of our millions of proprietary Merchants around the world – then processing that transaction and getting the merchant paid is up to us. The Acquiring Capability Delivery (ACD) Products team is at the heart of the proprietary transaction process.&nbsp; We power billions of transactions leading to merchants being paid and continuing to welcome American Express cardmembers and their cards.We are looking for a talented Associate, Product Owner/ Product Manager to join the ACD Products team to design, develop and manage activities for Acquiring products and planning through production, release and end of lifecycle of product. Partner with stakeholder teams on enhancing/ refining product strategies and roadmaps. Serves as the central resource with design, process, development, test, quality, and marketing, throughout all stages of a product’s lifecycle. Manages the features backlog by identifying and prioritizing features and capabilities through direct input with customers, analysts, developers and architects and knowledge of the domain. Facilitates resolution of risks, issues and changes related to the product development lifecycle. Involvement includes modifications, upgrades and maintenance of the product or product line.You will work among high performing product, process, and engineering teams. You will have a passion for both technology and business strategy and an eye on industry trends. Working with our partners you will develop product roadmaps and prioritize features that optimize shareholder value while solving customer problems. You will enjoy being challenged in a fun, collaborative, diverse, and inclusive team environment.Does this sound like you?Key Job ResponsibilitiesThis Associate, Product Owner will:<ul><li>Actively participate to design the capability roadmap to enable business processes that support the transaction processing products</li><li>Identify product solutions for short term tactical needs and long-term strategy</li><li>Deliver tools &amp; capabilities based on customer needs, competitive analysis and market and technology trends</li><li>Lead feature and user story definition sessions</li><li>Establish acceptance criteria, test strategy, and write user acceptance test cases.</li><li>Lead scope prioritization sessions and backlog grooming</li><li>Maintain open communication channels with stakeholders, business partners, and technology partners</li><li>Collaborates with cross-functional teams including Product, Technology and other adjacent stakeholders to gather and document product requirements and to ensure timely delivery of product features, following agile development methodologies.</li><li>Assists in the identification of technical gaps and collaborates with broader teams to facilitate resolution risks, opportunities and changes tied to product management initiatives and processes. Maintain core critical metrics</li><li>Support governance processes for assigned product(s)</li></ul>Minimum Qualifications<ul><li>Bachelors/Masters in Information Technology/Computer Science /Computer Applications/Engineering or relevant quantitative field.</li><li>3+ years of industry experience on Product management</li><li>Experience in converting business requirements to tech features</li><li>Experience in working with technology as partners and working as one team</li><li>Strong understanding of the Product Management lifecycle, with specific application of Scaled Agile delivery</li><li>Ability to think globally and drive standardization in processes and capabilities (May be required to "act locally" where governed by compliance, legal, or market-specific requirements)</li><li>Proven track record of communication, influence, and leadership without authority</li><li>Demonstration of skill in gathering and facilitating definition and clarity on needs translated into high quality features and user stories.</li><li>Ability to drive innovation, communicate effectively, and influence without authority are necessary leadership attributes of the successful candidate</li><li>Knowledge of 1099k/ 6050W in a Merchant Payment Ecosystem is MUST HAVE</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

21,610 Full Time Jobs