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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The U.S. Consumer and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.The Director Assistant (Chief of Staff) will report directly to the EVP, USCDT. This person will see and influence how strategic decisions are made in our organization, prepare presentations to communicate out the strategy and vision, provide recommendations for areas of improvement, &nbsp;implement a communications strategy for the organization, drive culture and innovation, and manage key activities to support the team day to day. The candidate will be a key member of the USCDT Leadership Team, working closely and collaborating with all members of the team. They will possess outstanding thought leadership, critical thinking, visual storytelling talents, an uncanny ability to juggle multiple priorities, and a proven record of excellence operating independently and within a hard-working team environment. The role offers a hand-on experience to a wide range of&nbsp; responsibilities within the Technology organization, providing a comprehensive learning experience tailored to develop the DA’s skills and expertise in this domain.Key responsibilities include:<ul><li>Manage business planning, meeting strategy, and operational processes on behalf of the EVP office<ul><li>Organize and facilitate leadership meetings, calls and forums. Plan content &amp; agendas and manage follow-ups for meetings involving EVP and broader leadership team</li><li>Coordinate office operations and ensure the seamless delivery of Technology and AXP information requests</li><li>Create good working relationships across the organization to improve information sharing, problem solving and idea generation for key business issues.</li><li>Seek out and implement standard methodologies and industry trends which can be used to increase organizational efficiency and quality</li><li>Act as a force multiplier / delegate when needed e.g. delegated EVP responsibilities</li></ul></li><li>Lead goal-setting and measurement process for the EVP team</li><li>Lead end-to-end creation of impactful and comprehensive communications / presentations for key business reviews with senior management</li><li>Accelerate executive decision-making by:<ul><li>Conducting ad hoc analysis, research, and data collection</li><li>Creating structures for organizing and presenting information</li><li>Minimize fire drills through meticulous planning</li></ul></li></ul>Run major annual talent management processes in close coordination with CEG, e.g. talent assessment and year-end performance management.Qualifications:The ideal candidate will be a highly motivated self-starter who is able to provide strategic thought leadership and lead projects with limited guidance. The individual must be composed, organized, and a strong communicator who can effectively multitask and prioritize as needs evolve. Additional qualifications include:<ul><li>Proven track record to take sophisticated technical information and translate it into clear communications (presentations/memos) for a variety of audiences</li><li>Proven ability to navigate effectively and efficiently within large, complex organizations</li><li>Demonstrated ability to drive strong results, think strategically and globally</li><li>Ability to juggle multiple tasks, with excellent organization skills and careful attention to detail</li><li>Proven work experience within areas such as Technology, Project Management, and / or CEG (Human Resources)</li><li>Experience with CEG processes and / or familiarity with American Express business groups preferred</li><li>Demonstrated project management, organization and planning skills applied in a fast paced, multi-tasking environment</li><li>Passion, energy, personal accountability and a desire to learn and grow as a leader</li><li>Excellent judgment with high integrity and ability to manage confidential information</li><li>Outstanding interpersonal / relationship building, oral and written communication skills</li><li>Solid analytical and financial competence</li><li>A standout colleague who is able to build consensus and work across a large and complex&nbsp;organization</li><li>Demonstrated ability to learn quickly, work effectively in ambiguous situations, and a willingness to take charge and get results</li><li>Active listening skills, summarization skills and lateral thinking to uncover and react to emerging opportunities</li><li>Demonstrated ability to remain calm under pressure and be flexible and communicative when faced with changing priorities</li><li>Engineering background and/or experience a plus</li><li>Typically holds a Bachelor's or Master's Degree (or has equivalent work experience)</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

American Express

Director Assistant - US Consumer & Digital Technology

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American ExpressAbout the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the Role:Our Internal Audit group is seeking a Senior Auditor to assess financial, operational, and technological risks, ensure compliance with regulations, and improve internal controls. The ideal candidate will have strong problem- solving skills, excellent attention to detail, and the ability to utilize effective challenge when conducting audit work.Key Responsibilities:<ul><li>Assist team leaders and Senior Managers/Managers in the execution of assigned audit tasks in line with American Express’ Internal Audit Methodology, internal policies and standards, and regulatory expectations throughout the audit lifecycle.</li><li>Evaluate processes under review utilizing professional skepticism; execute audit tests and clearly document test results in accordance with internal policies and procedures.</li><li>Hold walkthroughs with client personnel to understand, assess, evaluate, and document relevant risks and controls.</li><li>Assist team leaders and Senior Managers/Managers with routine client status meetings, audit requests, and other administrative tasks.</li><li>Assist team leaders and Senior Managers/Managers in documentation and evaluation of audit observations, findings.</li><li>Validate management’s corrective action plans to address business-identified issues, audit findings and regulatory remediations.</li><li>Contribute to the development and periodic reviews of analytic control testing and ad hoc analytics, to drive timely risk insights, testing efficiencies and increased audit coverage.</li><li>Develop a strong understanding of American Express' business model, products, services, and organizational units.</li><li>Maintain audit proficiency through ongoing professional development, including data analytics literacy skills, technology, banking best practices and regulatory expectations.</li></ul>Minimum Qualifications:<ul><li>2+ years of relevant audit experience.</li><li>Knowledge and experience in applying control theory and professional auditing practices throughout the audit lifecycle and special reviews.</li><li>Understanding of regulatory, accounting, and financial industry best practices relevant to the business, including technology and data implications.</li><li>Strong written and verbal communication skills to deliver audit deliverables with quality. </li><li>Effectively works independently, within the team and across various teams in a fast-paced environment to drive business results.</li><li>Ability to break-down complex problems into components and solve utilizing complex thought, process and risk/control knowledge.</li></ul>Preferred Qualifications:<ul><li>Relevant audit experience within the financial services industry.&nbsp;</li><li>Degree in accounting, finance, business, or another related field.&nbsp;</li><li>Relevant audit and professional certifications (e.g., Certified Public Accountant, (CPA), Certified Internal Auditor (CIA), etc.</li><li>Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), information systems / technology, and scorecards / dashboards, etc.</li><li>Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Non-considerations for sponsorship:&nbsp;Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Auditor -  Operational and Enterprise Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Description/Overview of the Department&nbsp;It begins with a Card Member using an American Express Card at one of our millions of proprietary Merchants around the world – then processing that transaction and getting the merchant paid is up to us. The Acquiring Capability Delivery (ACD) Products team is at the heart of the proprietary transaction process.&nbsp; We power billions of transactions leading to merchants being paid and continuing to welcome American Express cardmembers and their cards.We are looking for a talented Associate, Product Owner/ Product Manager to join the ACD Products team to design, develop and manage activities for Acquiring products and planning through production, release and end of lifecycle of product. Partner with stakeholder teams on enhancing/ refining product strategies and roadmaps. Serves as the central resource with design, process, development, test, quality, and marketing, throughout all stages of a product’s lifecycle. Manages the features backlog by identifying and prioritizing features and capabilities through direct input with customers, analysts, developers and architects and knowledge of the domain. Facilitates resolution of risks, issues and changes related to the product development lifecycle. Involvement includes modifications, upgrades and maintenance of the product or product line.You will work among high performing product, process, and engineering teams. You will have a passion for both technology and business strategy and an eye on industry trends. Working with our partners you will develop product roadmaps and prioritize features that optimize shareholder value while solving customer problems. You will enjoy being challenged in a fun, collaborative, diverse, and inclusive team environment.Does this sound like you?Key Job ResponsibilitiesThis Associate, Product Owner will:<ul><li>Actively participate to design the capability roadmap to enable business processes that support the transaction processing products</li><li>Identify product solutions for short term tactical needs and long-term strategy</li><li>Deliver tools &amp; capabilities based on customer needs, competitive analysis and market and technology trends</li><li>Lead feature and user story definition sessions</li><li>Establish acceptance criteria, test strategy, and write user acceptance test cases.</li><li>Lead scope prioritization sessions and backlog grooming</li><li>Maintain open communication channels with stakeholders, business partners, and technology partners</li><li>Collaborates with cross-functional teams including Product, Technology and other adjacent stakeholders to gather and document product requirements and to ensure timely delivery of product features, following agile development methodologies.</li><li>Assists in the identification of technical gaps and collaborates with broader teams to facilitate resolution risks, opportunities and changes tied to product management initiatives and processes. Maintain core critical metrics</li><li>Support governance processes for assigned product(s)</li></ul>Minimum Qualifications<ul><li>Bachelors/Masters in Information Technology/Computer Science /Computer Applications/Engineering or relevant quantitative field.</li><li>3+ years of industry experience on Product management</li><li>Experience in converting business requirements to tech features</li><li>Experience in working with technology as partners and working as one team</li><li>Strong understanding of the Product Management lifecycle, with specific application of Scaled Agile delivery</li><li>Ability to think globally and drive standardization in processes and capabilities (May be required to "act locally" where governed by compliance, legal, or market-specific requirements)</li><li>Proven track record of communication, influence, and leadership without authority</li><li>Demonstration of skill in gathering and facilitating definition and clarity on needs translated into high quality features and user stories.</li><li>Ability to drive innovation, communicate effectively, and influence without authority are necessary leadership attributes of the successful candidate</li><li>Knowledge of 1099k/ 6050W in a Merchant Payment Ecosystem is MUST HAVE</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

Senior Associate-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.The Manager position is part of the Regulatory Exam Lifecycle Management (RELM) Team in Global Risk and Compliance (GRC), and reports to the Director of RELM, Professional Practices.RELM supports the end-to-end lifecycle management of regulatory exams, ongoing supervision, and remediation of regulatory findings – responsibilities that are central to the safety and soundness of American Express.Within RELM, the Professional Practices team focuses on supporting the advancement of technology solutions and workflow used throughout the exam and remediation lifecycle, including associated procedure uplifts and training. The team conducts quality control review of deliverables created throughout the exam and remediation processes, including management responses, remediation milestone and action plans, and exam closure packages, prior to submission to the regulators and Internal Audit.This role will play a critical part in safeguarding American Express’ regulatory standing and supporting sustainable risk management practices through robust review, validation, and documentation standardsHow will you make an impact in this role?<ul><li>Identify and document deficiencies, discrepancies, or missing information; return items to owners for rework as needed, maintaining a a clear audit trail of all reviews, findings, and approvals</li><li>Validate that documentation aligns with remediation activities, regulatory expectations, and internal risk management frameworks</li><li>Communicate review outcomes and escalate issues to stakeholders and leadership as appropriate</li><li>Recommend enhancements to QC/QA processes to strengthen overall risk management practices</li><li>Contribute to lessons-learned exercises and process improvements for regulatory submissions and audit responses</li></ul>Minimum Qualifications<ul><li>4+ years of experience in risk management, compliance, internal audit, or regulatory affairs, preferably within financial services</li><li>Bachelor’s degree in risk management, Compliance, Business, Finance, or a related field (advanced degree preferred)</li><li>Strong understanding of regulatory expectations (e.g., MRAs/MRIAs), risk frameworks, and internal audit practices</li><li>Demonstrated experience with QC/QA testing, evidence validation, and audit documentation</li><li>Excellent analytical, organizational, and communication skills with keen attention to detail</li><li>Ability to work independently and provide independent challenges to senior stakeholders</li><li>Ability to collaborate effectively while maintaining independent judgment</li><li>Strong grasp of compliance standards and risk management frameworks</li><li>Commitment to continuous improvement and embedding sustainability in controls</li></ul>Guardian&nbsp;Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Manager - Compliance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.How will you make an impact in this role?We are seeking a&nbsp;Technical Project Manager&nbsp;with a strong technology mind-set. You will lead cross-functional project and program teams and work with internal customers to establish and interpret project/program objectives into solutions. This role will collaborate closely with Product, Engineers, Architects, Leadership, and other key partners, to ensure completeness and efficiency of solutions while ensuring alignment to standards. Delivering value-based outcomes using Agile practices and processes is key to this role, equally important is the ability to understand the products and functionality in support of platforms within Technology.&nbsp;In this role you will actively drive processes and execution as part of the Merchant Data Products Delivery.&nbsp;Directly support and lead engineering teams’ agility by demonstrating Agile/Scrum concepts and principles to support successful business outcomes.&nbsp;Responsibilities include, but are not limited to:<ul><li>Facilitate and lead technical conversations (e.g., relating to architectural approach and system design) and documents solutions.</li><li>Drive team/release level processes demonstrating servant leadership&nbsp;coupled with domain knowledge and technical acumen.</li><li>Facilitate Sprint planning meetings and other Scrum ceremonies with&nbsp;delivery team.</li><li>Ensures dependency alignment across teams.</li><li>Execute the Program Increment (PI) objectives to support the strategy,&nbsp;vision, and road map.</li><li>Ensure value is achieved by the team on behalf of end users.</li><li>Work in partnership with Product Owners and the core and extended team to build and prioritize the product backlog.</li><li>Support product owners by ensuring backlog refinement and readiness.</li><li>Collaborate with other Technical Project Managers (TPM) to coordinate&nbsp;cross-team dependencies and other teams within the organization.</li><li>Create metrics driven insights into the delivery and execution of the team using relevant team level metrics.</li><li>Responsible for tracking iteration progress, actively adding to design&nbsp;discussions, issue resolution, and removing obstacles to ensure sprint/iteration commitments are met.</li><li>Support and encourage innovation through continuous exploration.</li><li>Drive Agile team objectives.</li><li>Provide visibility into gaps, issues, risks, and opportunities across Agile&nbsp;teams.</li><li>Measure user story execution.</li><li>Coach teams to embrace the Technology SDLC process, Agile values,&nbsp;principles, and practices, and actively inspire teams to reflect and improve their delivery capacity</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in technology related subject area or equivalent experience required&nbsp;</li><li>7-10 years of experience with a consistent track record of growing responsibility&nbsp;</li><li>Experience leading Agile, Scrum, or other rapid application development teams to deliver technology solutions that meet customer expectations for timeliness and quality&nbsp;</li><li>Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing&nbsp;</li><li>Excellent oral and written skills; Ability to efficiently communicate across product, technology, and business partners&nbsp;</li><li>Ability to deliver complex software iteratively and with quality&nbsp;</li><li>PMP certification and experience with SDLC and Agile methodologies.</li><li>Experience using Rally delivery management platform is required&nbsp;</li><li>Deep understanding of Agile at Scale or iterative development processes, including quality and testing standard practices&nbsp;</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Senior Associate -Tech Project Mgmt

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Responsible advancing the Security Automation program by designing and developing tools with a focus on security, you will contribute to the successful journey of American Express towards a hybrid cloud environment.To achieve success, you will collaborate closely with various Technology Risk and Information Security (TRIS) functions, as well as teams in Cloud Engineering, Cloud Security Strategy, Cloud Operations, and numerous other Technology and non-Technology groups to implement security code elements that facilitate automation.&nbsp;This role requires a well-organized and proactive team member, capable of prioritizing daily tasks, managing multiple initiatives concurrently, maintaining a forward-looking perspective on new and emerging network edge technologies, and developing and operating business-critical, end-to-end processes and solutions while ensuring an outstanding user experience for colleagues.Responsibilities Include:<ul><li>Enhance the Network Security Automation program aimed at providing security code components related to automation across both private and public multi-cloud environments.</li><li>Engage with architects and subject matter experts from Network Security Automation to create comprehensive network automation solutions.</li><li>Recognize promising opportunities for integrating innovative technologies to address current requirements and anticipate future challenges.</li></ul>Required Skills/Experience<ul><li>Proficiency in various Information Security domains, including Network Security(Firewalls), Internet Security, and Cloud Security.</li><li>Over 8 years of experience as an developer with a demonstrated history of successful project delivery.</li><li>More than 5 years of experience in software development utilizing any of the following programming languages: Java, JavaScript (Node.js), Python. A comprehensive understanding of the chosen language and its ecosystem is essential.</li><li>Familiarity with GitHub and GitHub Actions is required.</li><li>A background in microservices architecture is mandatory, along with an understanding of both classical and cloud-native design patterns.</li><li>Experience with Docker, the Open Containers Initiative, or similar technologies is essential.</li><li>A solid understanding of Cloud architecture, particularly in securing public cloud environments with data protection measures, is required.</li><li>Knowledge of security configuration management, container security, endpoint security, and secrets management as they pertain to cloud applications is important.</li><li>Familiarity with network architecture, proxy infrastructure, and programs that facilitate network access and enablement is necessary.</li><li>Knowledge across various Information Security domains, such as Infrastructure Vulnerability, Data Loss Prevention, End User Security, and Identity &amp; Access Management, is preferred.</li><li>Possession of Cloud Engineering or Security Certifications, such as AWS Certified DevOps Engineer, AWS Certified Security, GCP Cloud DevOps Engineer, GCP Cloud Security Engineer, or similar, is preferred.</li><li>Experience in Spring Boot framework and its implementation.&nbsp;</li><li>Experience in CICD/Automation and writing resilient and self-healing code base.</li><li>Good attitude, communication, willingness to learn and collaborate&nbsp;</li><li>Bring a culture of innovation, ideas, and continuous improvement&nbsp;</li><li>Challenging status quo, demonstrate risk taking, and implement creative ideas</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Cybersecurity Engineer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?<ul><li>Mentors junior AI Engineers and cross-functional team of colleagues, fostering a culture of excellence and innovation</li><li>Integrates AI models into production systems in collaboration with cross-functional teams, ensuring effective integration into existing production systems</li><li>Maintains strict adherence to model governance, security, and compliance standards</li><li>Provides guidance and support to junior engineers, fostering professional growth and development within the team</li><li>Designs and implements AI/machine learning frameworks for data processing, focusing on prompt engineering and generative AI technologies</li><li>Collaborates with engineers to deliver scalable AI solutions by integrating models that meet both technical and business requirements</li><li>Translates business requirements into AI-driven technical solutions, ensuring that business needs are converted into actionable models and algorithms</li><li>Develops reusable Big Data pipelines and AI-based systems, ensuring efficiency and consistency in data processing and model deployment</li><li>Experiments with and deploys new natural language processing models to classify and analyze business-related text data, conducting research to improve text classification and analysis</li><li>Creates end-to-end machine learning operations pipelines for scalable model deployment, facilitating seamless deployment, monitoring, and maintenance of AI models</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives</li></ul>`Minimum Qualifications<ul><li>Bachelor's degree in Computer Science, Machine Learning, Data Science, and/or comparable experience; advanced degree preferred</li><li>Knowledge of Python and data processing technologies such as Big Data (Hadoop, Spark)</li><li>Knowledge of natural language processing techniques like fuzzy wuzzy and models such as BERT, Transformer models, and their real-world applications</li><li>3-5 years experience in software development with a focus on machine learning, generative AI, Big Data, and prompt engineering</li><li>Experience in working with large language models (LLMs), especially GPT-3.5/4 or similar AI models</li><li>Experience in languages such as Python, R, Java, or C++</li><li>Experience in building and deploying AI models and pipelines using machine learning operations tools including Classical ML, Generative AI, Prompt Engineering, LangChain and NLU/NLP</li><li>Experience in machine learning algorithms and experience applying them to real-world problems</li><li>Experience in continuous integration/continuous deployment pipelines and containerized deployments</li><li>Experience in building and maintaining data pipelines and extract, transform, and load processes</li></ul>Preferred Qualifications<ul><li>Experience taking models through AI/ML governance, in a highly regulated industry, a plus </li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior AI Engineer I - CETS Data Engineering

Description - InternalAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Commercial Servicing is hiring Customer Care Professionals for our Inbound Program Administrator Servicing Phone Teams (Tier 4). As a Customer Care Professional, you add incremental value on every interaction with a stated outcome of exceptional feedback from our customers and increased customer loyalty. You will be responsible for evaluating and analyzing account information and recommending tailored solutions to the client, including relevant products and services and membership privileges. Other responsibilities include continuously improving on the customer experience, building rapport, understanding customer needs, and handling objections. You will provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment. &nbsp;Responsibilities may include:<ul><li>Implementing Customer First Call Flow on a consistent basis, understanding and delivering on Customer First behaviors and principles</li><li>Providing expert level service to major corporations regarding all aspects of Corporate Card programs, including general account maintenance, 1st level troubleshooting with American Express tools, consultation on various products, etc.</li><li>Demonstrating the ability to address immediate client need and provide relevant value to the client; while engaging in a consultative conversation ensuring you are adding value to each call&nbsp;</li><li>Primary contact for assisting with web-site navigation and MIS reporting/maintenance</li><li>Encouraging expansion of card programs through focused sales strategies and enrollments</li><li>Continuously improve on the customer experience, including building rapport, understanding customer needs, handling objections, and streamlining the experience for the Program Administrator.&nbsp;</li><li>Provide extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment</li><li>Document necessary account information according to established policies and proceduresMinimum Qualifications</li><li>2+ years experience servicing clients with proactive solutions that grow relationships by demonstrating proven relationship building, consultation, problem solving and analytical skills</li><li>Passion for servicing clients with proactive solutions that grow relationships by demonstrating proven relationship building, consultation, problem solving and analytical skills</li><li>Exceptional interpersonal and relationship building skills with the ability to analyze and assesses the needs of the clients</li><li>Excellent communication and written skills</li><li>Strong flexibility and adaptability to manage multiple tasks within stringent time frames while maintaining accuracy</li><li>Work independently in a structured environment with minimal supervision Effective and accurate decision-making skills</li><li>Strong computer literacy accessing numerous applications during any one transaction and expert internet navigation skills required</li><li>Working knowledge of MS Office products</li></ul>Additional InformationLocation: Hybrid- American Express Phoenix Service Center (Canyon) &nbsp;Hours of Operation: Monday-Friday 5am-6pm MST&nbsp;Salary Range: $20.00 to $22.75 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

U.S. Program Administrator: Commercial Servicing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.How will you make an impact in this role?We are seeking a&nbsp;Technical Project Manager&nbsp;with a strong technology mind-set. You will lead cross-functional project and program teams and work with internal customers to establish and interpret project/program objectives into solutions. This role will collaborate closely with Product, Engineers, Architects, Leadership, and other key partners, to ensure completeness and efficiency of solutions while ensuring alignment to standards. Delivering value-based outcomes using Agile practices and processes is key to this role, equally important is the ability to understand the products and functionality in support of platforms within Technology.&nbsp;In this role you will actively drive processes and execution as part of the Merchant Data Products Delivery.&nbsp;Directly support and lead engineering teams’ agility by demonstrating Agile/Scrum concepts and principles to support successful business outcomes.&nbsp;Responsibilities include, but are not limited to:Responsibilities include, but are not limited to:<ul><li>Facilitate and lead technical conversations (e.g., relating to architectural approach and system design) and documents solutions.</li><li>Drive team/release level processes demonstrating servant leadership&nbsp;coupled with domain knowledge and technical acumen.</li><li>Facilitate Sprint planning meetings and other Scrum ceremonies with&nbsp;delivery team.</li><li>Ensures dependency alignment across teams.</li><li>Execute the Program Increment (PI) objectives to support the strategy,&nbsp;vision, and road map</li><li>Ensure value is achieved by the team on behalf of end users.</li><li>Work in partnership with Product Owners and the core and extended team to build and prioritize the product backlog.</li><li>Support product owners by ensuring backlog refinement and readiness.</li><li>Collaborate with other Technical Project Managers (TPM) to coordinate&nbsp;cross-team dependencies and other teams within the organization.</li><li>Create metrics driven insights into the delivery and execution of the team using relevant team level metrics.</li><li>Responsible for tracking iteration progress, actively adding to design&nbsp;discussions, issue resolution, and removing obstacles to ensure sprint/iteration commitments are met.</li><li>Support and encourage innovation through continuous exploration.</li><li>Drive Agile team objectives.</li><li>Provide visibility into gaps, issues, risks, and opportunities across Agile&nbsp;teams.</li><li>Measure user story execution</li><li>Coach teams to embrace the Technology SDLC process, Agile values,&nbsp;principles, and practices, and actively inspire teams to reflect and improve their delivery capacity</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in technology related subject area or equivalent experience required&nbsp;</li><li>7-10 years of experience with a consistent track record of growing responsibility&nbsp;</li><li>Experience leading Agile, Scrum, or other rapid application development teams to deliver technology solutions that meet customer expectations for timeliness and quality&nbsp;</li><li>Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing&nbsp;</li><li>Excellent oral and written skills; Ability to efficiently communicate across product, technology, and business partners&nbsp;</li><li>Ability to deliver complex software iteratively and with quality&nbsp;</li><li>PMP certification and experience with SDLC and Agile methodologies.</li><li>Experience using Rally delivery management platform is required&nbsp;</li><li>Deep understanding of Agile at Scale or iterative development processes, including quality and testing standard practices&nbsp;</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Senior Associate Technical Project Manager – Global Merchant Services Technology

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.&nbsp;&nbsp;&nbsp;The American Express global dining team sits within the USCS organization.&nbsp; Our mission is to connect the world’s best restaurants with the world’s best customers through a trusted and innovative global Software as a Service (SaaS) platforms, built on the promise of access and unforgettable experiences.&nbsp;&nbsp;&nbsp;&nbsp;Our SaaS platforms offer a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table.&nbsp;&nbsp;&nbsp;&nbsp;About the TeamAmerican Express Global Dining consists of Resy, Tock and Rooam. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality.&nbsp;The Partner Success team sits in the Global Dining Organization tasked with owning partnerships with our top restaurants, deepening engagement with the most impactful restaurants to our business and Card Member base. The team works in partnership with Strategic Partnerships, Product, Engineering, Sales, Data, Marketing, Revenue Operations, Strategy, and the broader American Express organization to identify opportunities to enhance what it means to be a partner of American Express Global Dining.About the RoleThe Director of Partner Success role is to set the overall vision and strategic plan for the Partner Success (PS) team, focusing on driving product adoption, leading successful customer experience, and driving growth through processes and proactive retention improvements. They will help define and optimize the customer lifecycle, driving programs and initiatives to improve engagement and overall experience with Amex Global Dining. The managed book of business will be their focus, but the role is cross-functional in nature, touching every corner of the business.The role requires strong interpersonal and leadership skills, with the ability to lead and inspire a large team in a fast-paced and often volatile environment. A level-headed, solutions-oriented approach is essential for personal and team success. The Director will balance their time between department strategies, deepening their contributions to the business, cross-functional workstreams, and partner relationship-building.&nbsp;Responsibilities:<ul><li>Retain our businesses’ most important restaurant and winery partners</li></ul><ul><li>Drive operational practices to track departmental and individual performances</li></ul><ul><li>Effectively advocate both internal and external needs to key stakeholders</li></ul><ul><li>Define and evaluate a successful partner experience and standardize playbooks and success plans for customers in the strategic segment</li></ul><ul><li>Implement improvements to organizational structure by clearly defining segmentation of the Book of Business and developing different levels of expertise within the PS teams</li></ul><ul><li>Influence future lifetime value by defining and overseeing lifecycle processes and touchpoints</li></ul><ul><li>Recruit, mentor, grow, and inspire a world-class team and build a pipeline of great candidates for career development and company evolution</li></ul><ul><li>Deliver consistent updates on goals, achievements, and needs to leadership team</li></ul><ul><li>Cross-functional collaboration to execute and drive upon company goals, initiatives, and projects</li></ul><ul><li>Influence and optimize the customer journey to drive greater post-sale success</li></ul><ul><li>Candidates are expected to travel into key cities about 10% of the time and to be consistently partner-facing</li></ul>Qualifications:&nbsp;<ul><li>10 years of leadership experience in account management, sales, or hospitality. Professional services experience is a plus.</li></ul><ul><li>Proven experience leading large teams and leveraging customer success best practices</li></ul><ul><li>Demonstrated ability to develop strategies, translate them into initiatives, and track successful delivery</li></ul><ul><li>Possesses a strong management presence and leadership ability, with communication, and interpersonal skills that inspire and motivate leaders and teams</li></ul><ul><li>Outstanding written communication skills (e.g. emails, slide writing), and oral communications skills (e.g., personal presence, executive presence, facilitate decision making) with composure required to effectively communicate to senior leaders&nbsp;</li></ul><ul><li>Heightened operational excellence in analytical thinking, process development and improvement, problem solving, delegation, and planning</li></ul><ul><li>Flexibility and agility in responding to evolving business priorities and dealing with ambiguity</li></ul><ul><li>Relationship-builder with collaborative skills to partner with a diverse set of colleagues and external partners</li></ul><ul><li>Competency with Salesforce and Looker preferred and ability to quickly adopt and learn technologies</li></ul><ul><li>Bachelor's Degree or equivalent experience and/or other certifications</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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