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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.The Technology Business Enablement (TBE) team powers American Express Tech Investment optimization by enabling predictability, transparency, and efficiency through best-in-class Tech Business capabilities. Within TBE is the Technology Portfolio Management team (TPM) which powers Technology, Business and Product to achieve business and customer value by optimizing Technology investments, elevating transparency and enabling decisioning through trusted insights and best-in-class Portfolio and Program management.&nbsp;How will you make an impact in this role?As the Senior Manager of Digital Product Operations, you will be responsible for enabling the delivery of world class, customer-centric digital products and platforms via a centralized planning platform and process, facilitating teams across the Enterprise. You will be responsible for accelerating strategic alignment and planning focused on driving business and customer value, enabling transformational change while connecting enterprise teams and optimizing processes and delivery. The ideal candidate for this role will be a skillful communicator who enjoys a fast-paced environment, operates cross-functionally, has a strong aptitude for process improvement and influences key stakeholders into action – all while maintaining a positive attitude and sense of humor.Key Responsibilities <ul><li>Lead &amp; coordinate product portfolio planning across Enterprise Data Management &amp; Product delivery teams, engineering, and business stakeholders ensuring capacity is aligned to highest priority outcomes. </li><li>Lead portfolio management processes, including intake and prioritization of initiatives, and capacity management</li><li>Drive process improvements for operational efficiency and effectiveness, accelerating value delivery to the Enterprise and our customers. </li><li>Identify opportunities to drive a culture of continuous innovation, and discovery within the product delivery lifecycle while elevating customer journeys. </li><li>Create and deliver stakeholder communications, elevating the product teams unified messages to drive decisions and accelerate agile decision making</li><li>Foster cross platform Lean Portfolio Management practices with increased alignment across business unit teams</li></ul>Minimum Qualifications <ul><li>Excellent interpersonal, strong written, and verbal communication skills, focusing on key messages and actions.&nbsp;</li><li>Strong stakeholder management skills, with ability to build relationships across teams and organization levels</li><li>Proven ability to analyze complex processes to find and drive innovative solutions. </li><li>Ability to bring structure to ambiguous areas of opportunity and thrive in an unstructured, fast paced environment. </li><li>Track record of success working across global markets, with both stakeholders &amp; tech partners, managing complex products or initiatives across international markets. </li><li>Bachelor's Degree</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Manager – Digital Product Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path.Where are these roles located within American Express?The Enterprise Comms &amp; MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech &amp; MarOps solutions.This role sits within the DOE &amp; Bonusing MarTech Experiences (DBMX) team within ECMX. The DBMX organization is a global team responsible for enabling Merchant and Card Member growth strategies, while ensuring flawless marketing delivery and a continuous focus on operational transformation. DBMX is responsible for the solution design and delivery of Amex Offers (AO) and all other Digital Offers Ecosystem (DOE) marketing campaigns – All are required to go through an E2E Campaign Execution Process which includes the governance, setup and mandatory review and approvals required before launching in-market.This is an exciting opportunity to join the Americas DOE MarOps Governance team within DBMX. &nbsp;The team is focused on strategic planning, process innovation, and ensuring flawless execution of marketing campaigns via Amex Offers for the US, Canada and Mexico through data and offer governance, complaints monitoring and issue management. &nbsp;Primary Responsibility Include:<ul><li>Amex Offers Escalation Management for US campaigns, including hands-on liaising with an India-based escalations management team.</li><li>Support for controls-related activities for US Amex Offers campaigns, including PRSA controls, Operational Risk Events (OREs), Corrective Action Plans (CAPs), and audit support.</li><li>Providing strategic campaign consultation to internal MarOps colleagues and Marketing partners across Merchant, Consumer, Small Business and other enterprise customers based on insights gleaned from Amex Offers escalations, including data and governance guidance to jointly achieve goals and execute flawlessly.</li><li>Working collaboratively with key stakeholders including Marketing Execution, Servicing, Operational Excellence, GCO and Compliance to assess and mitigate campaign risks.</li><li>Supporting the identification and delivery of end-to-end process improvements with a focus on operational efficiencies and risk mitigation.</li><li>Understanding the systems and platforms the ADMG team uses and how they support and impact campaign quality from conception to post-campaign processing.</li><li>Partnering with the broader DBMX team to learn and share best practices in the E2E marketing process.</li></ul>Minimum Qualifications<ul><li>Passion for/experience in Marketing Operations (MarOps), particularly complaints/escalations management and internal controls (including risk event management).</li><li>Energetic self-starter with excellent attention to detail, strong process management and organizational skills, and demonstrated ability to think end-to-end.</li><li>Excellent verbal and written communication skills, with ability to translate and explain technical concepts in a simple, easy to understand way.</li><li>Excellent relationship/partner management skills/experience with ability to interact, consult and influence up and down across multiple partners/stakeholders.</li><li>Strong problem-solving skills and willingness to get into the details to identify solutions.</li><li>Ability to operate independently and collaborate effectively with colleagues, in a dynamic, fast paced, global environment.</li><li>Experience working in a deadline driven production-oriented environment.</li></ul>Preferred Qualifications<ul><li>Prior experience in digital marketing and/or complaints management a plus.</li><li>Prior experience in marketing governance, operational excellence or compliance a plus.</li><li>Experience/familiarity with workflow management tools/platforms (e.g., Salesforce) a plus.</li><li>Proficiency with Microsoft Office, Slack.</li><li>Bachelor of Arts or Bachelor of Science degree.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Analyst - Marketing, Digital Offers, MarTech Experiences

<h4>WATKINS GLEN</h4>Located within five hours (300 miles) of 25 percent of the U.S. population,&nbsp;Watkins Glen International&nbsp;is the premier road racing facility in North America, three-times voted “Best NASCAR Track” by readers of&nbsp;USA Today. The Glen hosts a diverse portfolio of premier sports car, open wheel and stock car races throughout the year.Watkins Glen International is hiring for Medical Event Staff. This is a part-time seasonal position.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. &nbsp;Other duties may be assigned. •&nbsp;&nbsp; &nbsp;Perform medical triage and first aid treatment functions. •&nbsp;&nbsp; &nbsp;Assist PA's or Doctors, as needed. •&nbsp;&nbsp; &nbsp;Assist in management of supplies. •&nbsp;&nbsp; &nbsp;Request / coordinate continuation of care, as needed.CERTIFICATES, LICENSES, REGISTRATIONS •&nbsp;&nbsp; &nbsp;Current BLS CPR card •&nbsp;&nbsp; &nbsp;New York State Nursing License OTHER QUALIFICATIONS •&nbsp;&nbsp; &nbsp;Minimum age 18 years old. •&nbsp;&nbsp; &nbsp;High School Graduate/GED. •&nbsp;&nbsp; &nbsp;Valid Driver’s License. •&nbsp;&nbsp; &nbsp;Successfully pass a driving record check. (Preferred, not required). •&nbsp;&nbsp; &nbsp;Must complete required online training initially and annually.&nbsp; •&nbsp;&nbsp; &nbsp;Strong communication skills. •&nbsp;&nbsp; &nbsp;Practice and maintain professional work ethic and appearance. •&nbsp;&nbsp; &nbsp;Positive attitude. •&nbsp;&nbsp; &nbsp;Ability to work outdoors in changing weather conditions for extended periods. •&nbsp;&nbsp; &nbsp;Reliable transportation to and from the track location. •&nbsp;&nbsp; &nbsp;Adhere to company’s substance abuse policy.Apply Now!Learn more about this role and our team by applying at <a href="http://www.careers.nascar.com" target="_blank">www.careers.nascar.com</a> for consideration.We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR!NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.Follow us on LinkedIn and X for future opportunities and company news.

NASCAR

Infield Care Center Nurse Event Staff - Watkins Glen

<h4>How you will change lives</h4>As a Patient Care Technician (PCT) at US Renal Care, you will be an integral part of a cross-functional team providing care and delegated activities of treatment to patients. The PCT will work under the supervision of a Registered Nurse (RN) or Charge Nurse (CN) for patients with renal failure.<h4>What you'll be doing</h4>Patient care. You will work directly with patients to provide safe, comfortable, and high-quality dialysis treatment. Responsibilities include gathering patient stats before and after treatment, initiating treatment, monitoring patients during treatment, terminating treatment, and collecting patient blood samples per physician orders.Technician Duties. You will ensure quality comes first by preparing machines for hemodialysis treatments, cleaning and disinfecting machines after treatment, and conducting machine safety checks and logging results for quality control, ensuring all protocols and regulations are followed.Safety and Quality. You will use appropriate safety measures, including personal protective equipment. Working under the supervision of a Charge Nurse, you will adhere to all company policies, procedures, and state/federal laws and regulations. You will participate in all required staff meetings and continuing education offerings.PATIENT CARE TECHNICIAN STATE SPECIFIC BOARD OF NURSING REQUIREMENTS California<ul><li>Must possess current Certified Hemodialysis Technician (CHT) certificate from California Department of Public Health (CDPH) at time of hire OR</li><li>Hired at USRC location recognized by state of California as an approved dialysis technician training program and obtain California state certification (CHT) within six (6) weeks of successful completion of training program. </li></ul>Maryland<ul><li>Must possess current Certified Nursing Assistants -- Dialysis Technicians (CNA-DT) certificate from Maryland Board of Nursing OR</li><li>Hired at USRC location recognized by state of Maryland as an approved dialysis technician training program and obtain Maryland CNA-DT certificate within three (3) months from date of hire OR</li><li>Out-of-state applicant must have active BONENT certification and provide proof of initial application for CNA-DT certification.</li></ul>New Mexico<ul><li>Must have New Mexico dialysis technician certificate at time of hire OR</li><li>Hired at USRC location recognized by state of New Mexico as an approved dialysis technician training program and obtain New Mexico state certification within six (6) months of successful completion of training program OR</li><li>New Mexico certification of hemodialysis technician is required for out of state applicant with active state or national hemodialysis certification; must obtain New Mexico state certification prior to working as a Certified Hemodialysis Technician. </li><li>After January 1st, 2024, all initial applications for the certified hemodialysis technician will require a national hemodialysis technician certificate.</li><li>The applicant must submit proof of a valid national hemodialysis technician certificate from a recognized organization.</li><li>Hemodialysis technician students must have a current basic life support credential prior to and while the student has contact with patients</li></ul>OHIO<ul><li>Must have Ohio dialysis technician intern certificate at time of hire OR</li><li>Hired at USRC location recognized by state of Ohio as an approved dialysis technician training program and submit application for Ohio dialysis technician intern certificate to board no later than four (4) weeks prior to completion of the approved training program.</li><li>Must obtain Ohio Board of Nursing Certificate (OCDT) not less than twelve (12) months and not later than eighteen (18) months of enrolling in the USRC OCDT program.</li></ul>OREGON<ul><li>Must possess current Certified Hemodialysis Technician (CHDT) certificate from Oregon Public Health Division at time of hire OR</li><li>Must obtain Oregon dialysis technician provisional certificate within three (3) weeks of successful completion of training program and obtain Certified Hemodialysis Technician (CHDT) certificate from Oregon Public Health Division within eighteen (18) months. An Oregon Provisional Certification is valid for six months and can be renewed for one additional six month period.</li></ul>&nbsp;

U.S. Renal Care

Dialysis Patient Care Technician

Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.<ul><li>Demonstrate effective use of supplies and staff labor hours.</li><li> May assist with billing log preparation and updates.</li><li>Perform duties as assigned to meet the patient care or operational needs of the clinic</li><li> Obtain blood samples for laboratory analysis as required to complete physician orders.</li><li> Complete and document monthly review of patient medication profiles.</li><li>Knowledge of and comply with applicable health care professionals practice act requirements.</li><li>Perform duties at all times under the supervision of a Charge Nurse and within limitations established by and in accordance with company policy and procedures, applicable state and federal laws and regulations</li><li>Maintain thorough, accurate, and appropriate documentation in the patient record of all treatments, activities, and communication with the patient, physician and other healthcare professionals to include progress reports.</li><li>Report any significant information or change in patient condition to the Charge Nurse.</li><li> Report machine problems to Biomedical Technician and Administrator.</li><li> Participate in staff meetings as required. Attend in-service and continuing education offerings in compliance with company policy and procedure.</li><li>Assist with staff training as requested.</li></ul>

Dialysis LVN/LPN

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. The US Consumer Marketing Enablement Team (MET) delivers omni-channel marketing campaigns as part of our broader US Consumer business objective to scale acquisition, increase customer engagement, and accelerate revenue momentum.The Senior Manager of US Consumer Marketing Enablement Dialogic Channels is a critical role responsible for improving daily campaign operations and leading a large team of marketing analysts who implement end to end marketing campaigns for the US Consumer business. This person will set team and individual performance goals, use performance metrics and reporting to drive business results, and provide consistent coaching and feedback to ensure their team is performing at its highest level. A successful Senior Manager excels in building strong partnerships and is passionate about team development and improving daily operations.Key Responsibilities:<ul><li>Management of campaign execution in Dialogic Marketing channel, including journeys and touchpoints across Phone, Chat and Retention.</li><li>Campaign Planning: Liaise with channel marketing teams in Customer Growth to understand offer strategies and develop marketing execution plans, including SLAs, risks, dependencies, and resourcing required. Play an active role aligning cross-functional partners to those plans and educating them on our goals</li><li>Campaign Delivery: Deliver against critical metrics by leading a team to deliver high-quality campaigns to our customers on time and in compliance. Assist with issues, loss events, CAP management, PRSA and take steps to mitigate risk or customer harm</li><li>Channel &amp; Process Innovation: Identify areas of opportunity to innovate the Dialogic Channel execution processes and ways of working with marketing partners. Partner with marketing operations teams to innovate marketer experiences and initiate process improvement in daily operations.</li><li>Campaign Reporting: Improve scorecards which track campaign demand, process efficiency, and risk controls so that we can optimize resources required to implement quickly and accurately</li><li>Team Leadership: Lead a team of ~9 analysts and contractors, including performance assessments, development planning, coaching and future hiring</li></ul>Qualifications:<ul><li>Passion for team leadership and establishing a team culture committed to personal development, team engagement and skill maturity</li><li>Knowledge of marketing operations, marketing capabilities, and/or other relevant marketing campaign experiences</li><li>Project management expertise, balancing short and long-term needs to drive a project to completion across many teams, functions and levels</li><li>Impressive planning and organization with ability to lead highly interdependent, complex initiatives and keep various workstreams on track</li><li>Excellent collaborator with outstanding verbal and written skills to influence across and upwards</li><li>Demonstrated thought leadership in big picture thinking, with a balanced approach to using deeper details in decision-making</li><li>Skilled in leading through change, with the ability to bring others with you and inspire innovative change</li><li>Experience developing talent including hiring, coaching, goal setting and performance planning, a plus.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this positionWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager - Marketing Enablement Team

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Senior Manager, Hilton Cobrand Acquisition Marketing, will be responsible for developing and executing marketing strategies and curriculums to drive new accounts acquired. This candidate will have an opportunity to define what’s next and develop a robust marketing strategy, including targeting, messaging, channel plan across a variety of channels including Hilton Digital channels (Web &amp; Mobile App).&nbsp;This role is ideal for a results-oriented individual and a customer-centric marketer who is comfortable working with external partners while fostering internal relationships.This role is uniquely positioned to leverage a variety of skills including digital analytics, data insights and partner collaboration.&nbsp;Job Responsibilities:<ul><li>Develop and execute strategy for Hilton Consumer cobrand prospect acquisition across Hilton Digital channels, in close partnership with Hilton.</li></ul><ul><li>Partner with Hilton on placement strategy by monitoring key performance drivers and launching new capabilities to further enhance acquisition performance and increase cobrand share of voice.</li></ul><ul><li>Own agency relationship across all Hilton acquisition channels and identify opportunities for innovation</li></ul><ul><li>Identify enterprise site/digital channel benchmarks and best practices and serve as the point-person across Amex Site (Web &amp; Mobile) and Member-Get-Member channels.</li></ul><ul><li>Lead acquisition offer strategy, including test &amp; learn plan, as well as in-campaign performance and post-campaign analysis&nbsp;</li></ul><ul><li>Oversee campaign management activities including execution, forecasting &amp; budget management; optimize campaigns through segmentation, creative and offer testing</li></ul><ul><li>Continuously understand marketing results and key drivers, using insights to inform strategy; share results and key insights with stakeholders and leadership</li></ul><ul><li>Build strong, collaborative relationships with key cross-functional partners such as: Hilton, Product, Legal, Compliance, Risk, Finance, Capabilities and Marketing Channel Partners</li></ul><ul><li>Manage, coach and mentor 2-3 Analysts/Sr. Analysts</li></ul>Minimum Qualifications:<ul><li>5-10 years of professional marketing experience; acquisition marketing and/or external partnership marketing experience a plus</li></ul><ul><li>Strong relationship building and partner management experience. You are a person who goes out and proactively collaborates, seeks input and understands others’ goals</li></ul><ul><li>Fast learner who thrives in a dynamic, fast-paced and ever-changing environment with the ability to deliver innovative ideas</li></ul><ul><li>Ability to think strategically and creatively in white space but also can develop and execute solutions that drive meaningful, measurable results</li></ul><ul><li>Analytical thinker with solution-based mindset and ability to leverage data to inform decision-making</li></ul><ul><li>Clear and articulate communicator with the ability to influence and negotiate successfully with both internal and external partners</li></ul><ul><li>A “can do” positive attitude and willingness to pivot in the face of change quickly</li></ul><ul><li>Passionate people leader with a proven interest in coaching and developing others; previous people leadership experience preferred</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this positionWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager, Hilton Cobrand Acquisition Marketing

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.This territory includes: Westchester, Poughkeepsie, White Plains, Middletown, Binghamton, and Nyack, New York.Position Summary:The TAS is a critical role in our unique customer model to execute the BMS aspiration to be the BioPharma that delivers the most impactful engagement with Health Care Providers (HCPs), driving adoption of new and existing medicines for appropriate patients.The primary role of the TAS is to drive demand for BMS medicines within their portfolio for the appropriate patients. To meet the HCPs expectations, the TAS engages them with a differentiated Customer Experience (Cx) through deeper scientific dialogue on and consistent with label, leveraging new ways of working and CE^3. The role builds and maintains strong professional credibility with regional thought leaders (RTLs) and community-based physicians/HCPs in private practice, medical groups practices, office staff, and other stakeholders in the patient care continuum as their primary point of contact. The TAS liaises with other BMS functions as needed to deliver an overall higher Customer Experience (Cx) – by meeting HCP needs in a timely and scientific manner. This role will prioritize the safe and appropriate use of BMS products while also focusing on overall business results and performance objectives while exemplifying BMS values.The TAS role is field based. A TAS is anticipated to spend 100% of their time in the field with external customers. Key Responsibilities:Portfolio Promotion <ul><li>Promotes approved indications of BMS products within a defined territory or region to meet or exceed assigned sales targets in a compliant manner. </li></ul><ul><li>Creates demand for BMS medicines by articulating in a balanced manner the clinical and scientific rationale for use of products in appropriate patients. </li></ul><ul><li>Engages with and continuously maintains/grows a high level of scientific expertise in all assigned products and therapeutic areas. </li></ul><ul><li>Prepares and successfully implements comprehensive territory and account plans. </li></ul><ul><li>Proactively uses available tools such as CE^3 (once implemented) to derive insights and to dynamically inform call plans. Provides feedback on experience using these tools to leadership to enable continuous improvement. </li></ul>Fair &amp; Balanced Scientific Dialogue:<ul><li>Demonstrates scientific expertise and passion in using approved scientific resources and publications to present information to HCPs and ensures medical accuracy. </li></ul><ul><li>Conducts in-office presentations (e.g., lunch and learns) and discusses product-related scientific information with HCPs that is consistent with label. </li></ul><ul><li>Organizes external speaker programs, selecting speakers from list approved by Speakers Bureau and facilitating scheduling and logistics. </li></ul><ul><li>Maintains a high level of working expertise on emerging data for approved indications. </li></ul><ul><li>Engages real-time medical support through Medical on Call to reactively answer unsolicited questions and complex technical inquiries.  </li></ul>Cross-Functional Collaboration:<ul><li>Proactively collaborates with other field teams to ensure the best Customer Experience (Cx) for HCPs.</li></ul><ul><li>Gathers and shares relevant insights and information internally with the appropriate stakeholders to enable BMS to better serve its customers. </li></ul><ul><li>Complies with all laws, regulations, and policies that govern the conduct of BMS. </li></ul>Required Qualifications &amp; Experience:<ul><li>Advanced scientific degree and/or preferred 5+ years of pharmaceutical or biotechnology experience as healthcare sales / MSL / HCP / nurse. </li></ul><ul><li>Ability to communicate scientific or clinical data accurately and convincingly to help physicians best serve their patients. </li></ul><ul><li>Demonstrated experience building and maintaining strong credibility with key customers, office staff, and others in the customer influence network via a customer-centric mindset and desire to create positive and differentiated Customer Experience (Cx). </li></ul><ul><li>Experience in Oncology preferred. </li></ul><ul><li>Demonstrated strong capability in account management skill sets, superior selling competencies, and proven sales performance track record of meeting or exceeding goals. </li></ul><ul><li>Demonstrated ability to work effectively cross-functionally with a positive team mindset and can-do attitude.</li></ul><ul><li>Strong selling and promotional skills proven through a track record of performance. </li></ul>Key Competencies Desired:<ul><li>Customer/commercial mindset </li></ul><ul><li>Demonstrated ability to drive business results. </li></ul><ul><li>Experience identifying, engaging, and cultivating credibility with customers across the patient care journey. </li></ul><ul><li>Demonstrated account management skills and problem-solving mentality. Understands the patient journey and can customize engagement and deliver tailored messages. </li></ul><ul><li>Demonstrated resourcefulness and ability to connect with customers. </li></ul>Patient Centricity:<ul><li>Understands the patient journey and experience. </li></ul><ul><li>Has a patient-focused mindset. </li></ul>Scientific Agility: <ul><li>Excellent communication and presentation skills to articulate scientific and clinical data in an easy-to-understand manner to help HCPs best serve their patients. </li></ul><ul><li>Has a strong learning mindset and passion for science. Prioritizes staying current with the latest data. </li></ul>Analytical Capability: <ul><li>Ability to analyze data, such as prescribing patterns, market trends, and HCP preferences. Data-driven insights help TAS strategize and target their efforts effectively. </li></ul><ul><li>Ability to segment HCPs based on their preferences and other relevant factors. This helps them tailor their communication and product presentations to suit individual HCP needs. </li></ul><ul><li>Understanding how to interpret and analyze data related to BMS products, customer preferences, clinical data. </li></ul><ul><li>Ability to use CE^3 to generate insights and do dynamic call planning. </li></ul>Technological Agility:<ul><li>Understanding, adapting, and effectively using technology in various aspects of healthcare business and interacting with HCPs. </li></ul><ul><li>Utilizing various digital communication channels such as emails, instant messaging apps, and video conferencing to stay in touch with healthcare professionals, colleagues, and clients. This enables TAS to respond promptly to inquiries, share updates, and maintain effective communication. </li></ul><ul><li>Competency using CE^3 and other software or CRM tools to collect, enter, and manage quality data in a timely and compliant manner, track interactions, and plan future engagements with healthcare professionals. </li></ul><ul><li>Ability to use the Medical on Call technology effectively. </li></ul><ul><li>Being able to navigate and utilize the internet and online resources effectively. </li></ul><ul><li>Keeping up to date with technological advancements and changes. </li></ul>Teamwork/Enterprise Mindset:<ul><li>Strong business acumen to understand and analyze business and market drivers and develop, execute, and adjust business plans. </li></ul><ul><li>Demonstrates a strong sense of learning agility. Seeks out and learns from unfamiliar experiences, and then applies those lessons to achieve better results in subsequent situations. </li></ul><ul><li>Track record of balancing individual drive and collaborative attitude. </li></ul><ul><li>Holds a high level of integrity and good judgment, in order to navigate the requirements of the role effectively and compliantly in accordance with BMS policies and procedures.</li></ul><ul><li>As this position requires the operation of a Company-provided vehicle, offers of employment are contingent upon the candidate meeting the requirements of “Qualified Driver,” as determined by the Company in its sole discretion, including but not limited to the following: 1) at least 21 years of age; 2) a driver’s license in good standing issued by your state of residence; and, 3) a driving risk level deemed acceptable by the Company. </li></ul>The starting compensation for this job is a range from $140,250-$165,000, plus incentive cash and stock opportunities (based on eligibility).The starting pay rate takes into account characteristics of the job, such as required skills and where the job is performed.Final, individual compensation will be decided based on demonstrated experience.Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit our BMS Career Site.Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.#LI-RemoteIf you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to <a href="mailto:adastaffingsupport@bms.com" target="_blank">adastaffingsupport@bms.com</a>. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:&nbsp;<a href="https://careers.bms.com/california-residents/" target="_blank">https://careers.bms.com/california-residents/</a>Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Bristol Myers Squibb

Senior Therapeutic Area Specialist, Oncology (Westchester, New York)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Acquisition &amp; Customer Marketing (ACM) team within the International Card Services Centre of Excellence (CoE) drives market success across a portfolio of 23 international markets. The way we acquire, onboard, and grow engagement with our prospects and cardmembers across ICS is more important than ever to continue to enable the strong trajectory of ICS and growth contribution to American Express.How will you make an impact in this role?The role of Manager – ICS Acquisition Investment Strategy will report into Director – ICS Investment Optimization Strategy. This role will be responsible for overseeing and re-imagining our acquisition investment engine, optimizing for efficiency and ROI. The scope of this role includes supporting on defining a strategy and roadmap to enhance our Investment Optimization (I/O) ecosystem in close partnership with Finance, Risk, Analytics and our Market partners. In addition, this person will lead performance insights for regular leadership updates and have a pulse on the latest acquisition performance trends, performance drivers and big bets.<ul><li>Lead relationships with international market partners to develop performance commentary and insights, crafting stories to support understanding of ICS performance drivers.</li><li>Support regular IO planning processes and senior leadership updates, through analysis and insights reviews with market partners and finance</li><li>Identify and evaluate unfunded opportunities to drive ICS towards its long-term acquisition goals</li><li>Act as subject matter expert to support IO process improvements, collaborating between markets and finance to support strategy and roadmap to drive better investment decisions in the near and long term</li><li>Evaluate ongoing performance of existing investments, generate market/channel/product level insights, and surface trade-offs that challenge the status quo</li><li>Develop a robust communications plan between market acquisition teams, Finance, and other key partners to ensure transparency and clarity.</li></ul>Minimum Qualifications:<ul><li>Strategic problem solver who can synthesize complex dynamics, isolate key questions, and structure work to propose solutions for key business challenges.</li><li>Demonstrated financial savvy with the ability to interpret complex data and drive strategic decisions.</li><li>Proven ability to build strong relationships, influence senior leaders and stakeholders, collaborate across a cross-functional team, and build followership</li><li>Impactful and efficient communicator with ability to simplify complex messages into clear and actionable recommendations and confidently deliver to executive level audiences</li><li>Strong work ethic with comfort working in a dynamic, collaborative, fast-paced, global team</li><li>Strong grasp of Card issuing P&amp;L levers and business dynamics</li><li>Proficiency in excel with a strong ability to create impactful data-driven presentations.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager – ICS Acquisition Investment Strategy

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.Membership Portfolio Services is responsible for developing and scaling several growing businesses that are strategically important to American Express. Each of the businesses within Membership Portfolio Services connect Card Members with Merchants - a key differentiator of our Membership Model - and which also represent a significant opportunity to help drive our growth over the mid-to-long term.Amex Offers sits within the Membership Portfolio Services Team.Launched in 2012, Amex Offers is a digital advertising platform that connects Merchants, Advertisers and brands with the tens of millions of American Express Card Members across the globe. The Amex Offers team develops strategic marketing partnerships that deliver – through the Amex offers platform - unique differentiated value to reach high-spending Card Members in the digital channels where they engage with American Express. Through this solution, we can help advertisers get laser-focused on who our mutual customers are, what they want, and how we can meet their needs - delivering deep insights and maximizing results.How will you make an impact in this role?The Director, Customer Success is part of the Sales &amp; Sourcing Team. In this role, they will lead a team responsible for growing a portfolio of established merchant and advertiser relationships in the Amex Offers &amp; Ads program - effectively engaging and delivering impactful marketing and insights solutions. They will partner across the Blue Box to develop and execute Amex Offers &amp; Ads campaigns – driving acquisition, and growing loyalty and retention within the programs andplatforms. The successful candidate will be able to think outside the box, find ways to drive significant revenue and merchant/partner funded opportunities, strategically utilize contractual commitments, and build out rich annual partnership plans that deliver unique value to Card Members and strong ROI for advertisers.Key Responsibilities<ul><li>Lead a team of 5+</li><li>Own and manage a portfolio and pipeline of accounts and opportunities to drive meaningful growth (and MFV/Revenue) by using sales/account development strategies including targeting and segmentation, deeper top advertiser/merchant engagements, broader annual commitments and optimization of contractual commitments.</li><li>Partner cross-functionally with key support teams such as sales, operations and analytics to create a cohesive customer engagement, ensure successful executions and drive continuous improvement to deliver for our advertisers.</li><li>Partner closely with the Client Management teams to identify opportunities to deepen merchant relationships and increase engagements through Amex Offers &amp; Ads solutions.</li><li>Compliantly meet and exceed growth targets and metrics for the portfolio and overall program.</li><li>Ensure seamless delivery of E2E campaign delivery and deliver post campaign reporting that drives retention of advertisers on the platform.</li></ul>This will be a Hybrid position where you will be required to be in the office 3 days a week.Minimum Qualifications<ul><li>Experience leading and motivating an account development team through fast-paced, evolving environments.</li><li>Proven negotiation and account development competencies.</li><li>Strong project management and financial acumen, along with high attention to detail, with the ability to independently move multiple projects and initiatives forward in parallel.</li><li>Excellent partnership skills with the ability to collaborate with and influence across American Express and external C-Suite, that drives meaningful revenue and growth across the account portfolio.</li><li>Superior communication with the ability to write concise and effective documents, translate technical information to a non-technical audience, and confidently present to senior management both inside and outside the company.</li><li>Strong understanding of the digital media landscape.</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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