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<h3>Job Description:</h3>The RoleThe Senior Manager, Fidelity Institutional (FI) Strategy &amp; Planning will support several activities to help drive forward Fidelity’s FI business unit. As a key contributor to the FI Strategy &amp; Planning team, this individual will be a multi-faceted contributor to the organization, helping to develop FI’s strategic plan, facilitating the execution of key initiatives to drive the business forward, ensuring alignment among internal and external stakeholders, and ensuring clear and consistent messaging of our business strategy and accomplishments.The Expertise and Skills You Bring<ul><li>Management consulting, strategic planning, or management experience</li><li>Strong strategy consulting skillset: Critical thinking, structured problem solving, sophisticated research and analysis, and ability to drive to business insights</li><li>Experience contributing to an organization’s top strategic projects</li><li>Executive presence to work with senior leaders across an organization</li><li>Deep interest in the intermediary and institutional investment markets</li><li>Ability to balance multiple workstreams and maintain an agile mentality</li><li>Excellent written and verbal communication skills</li><li>Advanced skills in Microsoft PowerPoint and Excel</li></ul>The Senior Manager, FI Strategy &amp; Planning will report to the VP of Strategy &amp; Planning for FI; specific responsibilities to include:Strategic Projects (~90%)<ul><li>Act as key member of project teams working on behalf of FI’s Senior Leadership Team to identify and assess strategic, competitive, and operational improvement opportunities for the FI business</li><li>Drive business case development and other strategic analyses through collaboration with key partners to inform recommendations</li><li>Manage workstreams to drive project delivery and execution; examples include new opportunity assessment, organizational transformation, regulatory response, and pricing strategy</li></ul>Team Contribution (~10%)<ul><li>Contribute to overall team culture and environment</li><li>Support agile practices within the team</li></ul>Note: Fidelity will not provide immigration sponsorship for this position.The TeamFidelity Institutional serves a wide variety of institutional investors, wealth management firms, and retirement plans with access to Fidelity's proprietary investment management, trading, and financing solutions. Sitting within the FI Finance organization, the Strategy &amp; Planning team is responsible for defining, communicating, and executing on FI’s business unit strategy and priorities. FI Strategy &amp; Planning interacts frequently with leaders across the business, including the Head of Fidelity Institutional, the Head of Finance, and other members of the Senior Leadership Team.<h3>Certifications:</h3><h3>Category:</h3>Business StrategyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Senior Manager, FI Strategy & Planning

<h3>Job Description:</h3><h3>The Role</h3>As a Senior Manager, Strategy &amp; Planning, you will be part of the team that tackles overall Fidelity’s most pressing business challenges. This position will: own and deliver discreet analyses and research, contribute to breakdown and synthesis of problems, coordinate stakeholders and offer your perspectives as input into a broader business conversation.<h3>Key Responsibilities</h3><ul><li>Own the preparation for discreet strategy topics for the senior Executive Team (e.g., Exec Offsite) including prep and follow-up as required</li><li>Support the refresh of the Enterprise Strategy placemat with a focus on reviewing our portfolio of opportunistic bets and provide other ad hoc requests on the Planning Cycle</li><li>Work across the Corp Services leaders to scope, frame, plan, and if needed support the execution of cross Corp Services efforts</li><li>Provide strategic project management for projects from the CFO</li><li>Support strategic initiatives that come out of the finance organization either through strategic project management or strategy development and execution</li><li>Remain connected to key finance and leadership cadences (e.g., EIC, SIC, SMT) and be able to advice on how work should evolve based on these cadences</li></ul><h3>The Expertise and Skills You Have</h3><ul><li>You hold an MBA, or equivalent business, strategy or analytical background</li><li>You have 4-7 years of work experience, including pre-MBA experience; consulting experience is strongly preferred</li><li>Strong quantitative, analytical, and conceptual problem-solving skills combined with outstanding business insight</li><li>Ability to learn new subject matter and communicate complex ideas about a new topic effectively within days</li><li>Ability to challenge ideas, influence and change mindsets</li><li>Ability to form strong and trusted relationships with business partners at all levels</li><li>Collaborating with different levels of management across functions to support the enterprise planning process and execution of our top strategic priorities</li><li>Self-starter who is comfortable with ambiguity and thrives in fluid and matrixed environment</li><li>Strong research &amp; analytical skills, including the ability to synthesize findings and develop practical, impactful recommendations</li><li>Strong Excel and PowerPoint skills</li><li>Capable of communicating with and influencing Fidelity leadership through relationship-building and high-quality presentations</li><li>Strong attention to detail and ability to clearly scope projects and maintain momentum with unclear and shifting goals</li><li>Grace under pressure</li><li>Ambitious and results driven</li><li>A curious outlook and drive for constant self-growth</li><li>Desire to learn and be exposed to the full breadth of Fidelity’s businesses</li></ul>Note: Fidelity is not providing immigration sponsorship for this position<h3>The Team</h3>The Enterprise Strategy and Planning team is a team that works across Fidelity to deliver the full potential on cross-business initiatives and helps to provide the strategic direction for the annual planning cycle. The Enterprise Strategy team works closely with FCAT, Fidelity Consulting, and all the BU strategy teams; in addition, it is embedded in the Corporate Finance organization to create a more integrated planning process.<h3>Certifications:</h3><h3>Category:</h3>ConsultingFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Manager, Enterprise Strategy & Planning

<h3>Job Description:</h3>Do you want to join a dynamic digital marketing team with a passion for utilizing personalized data and email channel expertise to deepen the relationship with millions of our customers, evolve operational processes and implement new MarTech capabilities? Are you looking for an empowered opportunity to hone your analytical, strategic, tech, collaboration and leadership skills while managing multiple projects with attention to details and deadlines? If so, look no further! Maybe we are made for each other!The Expertise We’re Looking For <ul><li>Expertise in Email channel marketing</li><li>Significant experience in one or more of the following areas: digital execution, marketing technology, digital marketing</li><li>Email service platform provider (ESP) and platform knowledge and experience a plus (specifically Salesforce Marketing Cloud, Salesforce Sales Cloud, Adobe Target, Simon Data, Segment CDP)</li><li>Basic front-end HTML skills required, basic SQL skills a plus</li><li>Excellent PowerPoint, Excel, Outlook, and Word skills required</li><li>Curious and intellectually honest. Dedication to continuous growth, development, and improvement</li><li>Enjoy tracking, triaging, and solving issues in real-time</li><li>Ability to continuously develop and improve process / infrastructure within a constantly evolving team</li><li>Customer first mentality</li><li>Comfortable leading and influencing through ambiguity and without authority</li><li>Strong attention to detail and methodical thinking</li><li>Entrepreneurial and agile mentality, with a bias towards action</li><li>Passion for mentoring and coaching</li></ul>The Purpose of Your Role As a Senior Email Campaign Engineer within the central marketing function of Fidelity Wealth the purpose of your role is to deepen the relationship with millions of our customers by using data to plan, manage, code, and deploy personal, relevant, and timely promotional, service and regulatory email communications. In this capacity, you will serve as Fidelity’s Center of Excellence on current and emerging practices that power our customer obsessed email marketing programs.The Skills You Bring<ul><li>Strong project management, time management, and organization skills with a proven ability to successfully plan, manage and (re)prioritize multiple complex projects, programs and campaigns simultaneously and foresee/mitigate potential risks</li><li>Process and detail-oriented thinker who provides clear direction and maintains clear communication with others about the work and results</li><li>Adept at building relationships across all management levels in a highly matrixed environment, leading and collaborating on cross-functional teams, and influencing direction where there isn’t explicit authority. Act as primary liaison between internal business and tech teams to resolve various project and technology challenges.</li><li>Able to lead by demonstrating and establishing clarity, effectively communicating, and reinforcing the value of collaboration in enhancing team’s performance</li><li>Ability to think strategically and assess strategy and requirements while implementing tactically on multiple major initiatives simultaneously.</li><li>Provide guidance and lead training to enable other team members to meet/exceed expectations. May be responsible for managing a small team of individual contributors; may have input to or be responsible for performance management activities</li><li>Excellent analytical, creative, and oral/written communication/presentation skills</li><li>Excellent judgment and problem solving</li><li>Demonstrated ability to self-learn and self-direct.</li></ul>Note Fidelity does not provide Sponsorship for this role. The Value You DeliverThe Senior Email Campaign Engineer will liaise across multiple teams to:<ul><li>Plan and execute email campaigns from campaign strategy and requirements through deployment - scheduled campaigns, automated triggers, Journey Builder and automated multi-touch campaigns</li><li>Build and edit email code and logic using Salesforce Marketing Cloud (SFMC) Content Builder and AMP scripting tools</li><li>Collaborate with technology teams to onboard new email programs and content to the email platform, Salesforce Marketing Cloud (SFMC), acting as the 'voice of the business'</li><li>Lead and/or support cross-organizational projects as a subject matter expert for email channel, including but not limited to: template specifications, technical design, channel best practice, executional process and principles, data feed analysis, and platform capabilities</li></ul>How Your Work Impacts the OrganizationThe Email Engineering and Marketing Orchestration (EEMO) team works cross-functionally to support the end-to-end enablement and implementation of Wealth &amp; Brokerage emails. Additionally, the team provides leadership/support to enhance process/procedure efficiency for email programs, and collaborates with partners to drive program/campaign effectiveness through capability enablement, implementation design, customer journey mapping, channel reporting, etc.<h3>Certifications:</h3><h3>Category:</h3>MarketingFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Email Campaign Engineer

<h3>Job Description:</h3>Do you want to join a dynamic digital marketing team with a passion for utilizing personalized data and email channel expertise to deepen the relationship with millions of our customers, evolve operational processes and implement new MarTech capabilities? Are you looking for an empowered opportunity to hone your development, analytical, strategic, creative, collaboration and leadership skills while managing multiple projects with attention to details and deadlines? If so, look no further! Maybe we are made for each other!The Expertise We’re Looking For <ul><li>Multiple years of Advanced Front-End HTML and CSS coding experience, specifically in Email</li><li>Email service platform provider (ESP) knowledge, systems, information technology a plus (specifically Salesforce Marketing Cloud, Salesforce Sales Cloud, Adobe Target)</li><li>Experience with one or more of the following areas: digital production, MarTech, marketing, and/or creative highly desired</li><li>Email Development subject matter expert with experience building emails, automations, and journeys in Salesforce Marketing Cloud</li><li>With proven knowledge of how to solve for<ul><li>Complex dynamic content scenarios</li><li>Use of shared templates, scripts, and content</li><li>Cross Email client rendering issues such as Dark Mode, Outlook-specific limitations, and Embedded Video Player compatibility and capabilities</li></ul></li><li>With experience contributing to release management processes and production installs</li><li>Execute email campaigns utilizing email marketing best practices to create and code interactive experiences to support business initiatives.</li><li>A clear understanding of impact to a firm’s reputation if they are flagged by blacklisting groups</li><li>Email service platform provider (ESP) knowledge, systems, information technology a plus (specifically Salesforce Marketing Cloud, Salesforce Sales Cloud, Adobe Target)</li><li>Advanced HTML and CSS coding experience, specifically in Email</li><li>SQL Query experience is a plus.</li><li>Excellent communication skills required</li><li>Curious and intellectually honest. Dedication to continuous growth, development, and improvement</li><li>Enjoy tracking, triaging, and solving issues in real-time</li><li>Ability to continuously develop and improve process / infrastructure within a constantly evolving team</li><li>Customer first mentality</li><li>Comfortable leading and influencing through ambiguity and without authority</li><li>Strong attention to detail and methodical thinking</li><li>Entrepreneurial and agile mentality, with a bias towards action</li><li>Passion for training and upskilling others.</li></ul>The Purpose of Your Role As a Senior Email Developer within the central marketing function of Fidelity Investments, your role is to enhance, expand, and support our systems that deepen our relationship with millions of our customers by using data to plan and execute personal, relevant, and timely promotional, service and regulatory email communications. In this capacity, you will serve as Fidelity’s Center of Excellence on current and emerging practices and technologies that power our customer obsessed email marketing programs. You will be responsible for ongoing process documentation, training, troubleshooting, problem solving on our Salesforce Marketing Cloud, email platform. You will apply your Salesforce Marketing Cloud expertise to help the team to continue to innovate and increase efficiency.The Skills You Bring<ul><li>Strong project management, time management, and organization skills with a proven ability to successfully plan, manage and (re)prioritize multiple complex projects, programs and campaigns simultaneously and foresee/mitigate potential risks</li><li>Process and detail-oriented thinker who provides clear direction and maintains clear communication with others about the work and results</li><li>Adept at building relationships across all management levels in a highly matrixed environment, leading and collaborating on cross-functional teams, and influencing direction where there isn’t explicit authority. Act as primary liaison between internal business and tech teams to resolve various project and technology challenges.</li><li>Able to lead by demonstrating and establishing clarity, effectively communicating, and reinforcing the value of collaboration in enhancing team’s performance</li><li>Ability to think strategically and assess strategy and requirements while implementing tactically on multiple major initiatives simultaneously.</li><li>Provide guidance and lead training to enable other team members to meet/exceed expectations. May be responsible for managing a small team of individual contributors; may have input to or be responsible for performance management activities</li><li>Excellent analytical, creative, and oral/written communication/presentation skills</li><li>Excellent judgment and problem solving</li><li>Demonstrated ability to self-learn and self-direct.</li></ul>Note Fidelity does not provide Sponsorship for this role. The Value You DeliverThe Senior Email Developer will liaise across multiple teams to:<ul><li>Learn the existing email documentation, procedures and interactions with the goal to streamline and simplify these processes.</li><li>Build, edit, deploy emails, and code logic branching using Salesforce Marketing Cloud (SFMC) on their Content Builder and AMP scripting platforms as well as their Journey Builder capability</li><li>Collaborate with technology teams to onboard new email capabilities and requirements on Salesforce Marketing Cloud (SFMC)</li><li>Lead and/or support cross-organizational projects as a subject matter expert for email channel, including but not limited to: template specifications, technical design, channel best practice, executional process and principles, data feed analysis, and platform capabilities.</li></ul>How Your Work Impacts the OrganizationThe Email Engineering and Marketing Orchestration (EEMO) Team works cross-functionally to support the end-to-end enablement and implementation of PWI emails and journeys. Additionally, the team provides leadership/support to enhance process/procedure efficiency for email programs, and collaborates with partners to drive program/campaign effectiveness through capability enablement, implementation design, customer journey mapping, channel reporting, etc.Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplaces where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, please visit <a href="https://jobs.fidelity.com/" target="_blank">Fidelitycareers.com</a>.Fidelity Investments is an equal opportunity employer.<h3>Certifications:</h3><h3>Category:</h3>MarketingFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Email Developer

<h3>Job Description:</h3>Job Description:The RoleThis is an end-to-end Technical Solution Architecture role that spans across multiple product areas within the Cash Solutions domain. You will work with business and technology leadership to define interim and target architectures, roadmaps, and blueprints to help deliver technical products that enable business capabilities for our clients. You will be working on all aspects of architecture including infrastructure, data, security, resilience, integration, performance and others to build next generation software components at one of the largest high-volume FinTech companies in the world.You will partner with business sponsors, product owners, engineers and other architects in an agile (scrum) environment to design, test, and implement technology solutions while mentoring engineers throughout the process using architecture standards and guidelines.As a member of the architecture team, you will work with product and engineering teams to help champion innovation, drive standardization, and deliver modern technology patterns across the technology stack for our customers. You will drive Fidelity’s architecture vision through contributing to product road maps and influencing business vision.The Expertise and Skills You Bring An ideal candidate will have a solid computer science foundation, an effective combination of interpersonal and technical skills, as well as passion for learning and expanding in various technologies. You will have demonstrated experience in integration projects and familiarity with industry standard integration patterns with focus on reusability and scale when it comes to building and deploying capabilities.6+ years’ experience engineering/developing web enabled applications and some combination of the following:<ul><li>Proven track record as a Solution Architect designing and building scalable solutions</li><li>Experience with Agile development methodology</li><li>Experience with various architecture styles such as SOA &amp; Micro-Services</li><li>Experience in all aspects of AWS cloud computing environments</li><li>Experience with event-driven, serverless architecture, design, and implementation.</li><li>Experience in full-stack development of N-tiered applications</li><li>Experience developing applications using Java / .NET, and Angular</li><li>Working knowledge of frameworks like TOGAF &amp; Amazon Well-Architected Framework</li><li>Working knowledge of SDLC including test automation and CI / CD</li><li>Preferred working knowledge of card and payment processing standards (e.g., ISO)</li><li>Ability to work both independently and as a team player across organizations.</li></ul>The TeamThis role will support 2 to 4 scrum teams delivering technology products to help Fidelity drive and implement Fidelity’s business vision for our customers. This role will coordinate closely with the product owners and other colleagues across the enterprise to ensure teams’ alignment on overarching enterprise architecture, business and technology goals.Certifications:(Desired not required)AWS Certified Architect Associate or AWS Certified Architect Professional<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Vice President, Architecture

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Adult MedicineAll Locations: 10 Gove Street – Taylor Building, 20 Maverick Square – Cradock BuildingPosition Summary: Position Summary/Responsibilities: In collaboration with Adult Medicine leadership team, the Medical Director is responsible for •collaborating closely with Adult Medicine leadership team and assuring timely and ongoing communication amongst leadership and departmental staff •administrative and clinical development of medical staff in Adult Medicine •overseeing and optimizing patient safety and patient experience •recruiting and orienting new physicians and advanced practice •developing departmental continuing education presentations •supporting, mentoring, and overseeing primary care providers in their clinical practice •developing and updating departmental clinical policies and procedures • overseeing clinical quality management of the department •assisting the department in annual performance improvement projects • collaborating with the IT department for data reporting and validating IT reports •working closely with coding and billing departments to assure proper coding. •providing real-time clinical consultation for colleagues •providing real-time support and problem solving for acute patient situations •performing panel and access maintenance for the departmentLeadership ResponsibilitiesAttend:<ul><li>Clinical Leaders meeting weekly</li><li>CDS Workgroup monthly</li><li>Epic Workgroup monthly</li><li>Medical Standards Committee monthly</li><li>Manager’s meeting monthly</li><li>Medication Safety monthly</li><li>Risk Management monthly</li><li>Pharmacy and Therapeutics quarterly</li><li>Performance Improvement monthly&nbsp;</li><li>Research Advisory Board monthly</li><li>Departmental review monthly</li><li>Antimicrobial Stewardship Committee monthly&nbsp;&nbsp;</li></ul>Chair or Co-Chair:<ul><li>Team Leaders Meeting weekly</li><li>Business Meeting monthly</li><li>Primary Care Conferences 2-3 times a month</li></ul>Job Components<ul><li>Clinical: 12 scheduled clinical hours (15 payroll hours) as a primary care physician</li><li>Administrative: 25 hours</li></ul>MiscellaneousMaintain excellent punctuality and attendance.Promote a sense of “teamwork” through demonstration of self-direction and self-motivation. Solve problems independently or know when to seek consultation.Displays outstanding customer service skills when interacting with NeighborHealth customers according to the ACE model.Adheres to all NeighborHealth and departmental policies and procedures.Participate in required departmental activities and meetings.Perform other related duties.Other Duties &amp; Responsibilities--Organizational CompetenciesReads, understands and complies with all Standards of Conduct, Joint Commission policies, requirements set forth by the United States Department of Health and Human Services' Health Resources and Services Administration pursuant to Section 330 of the Public Health Service Act, applicable State regulations and guidelines, and all laws related to position responsibilities and employment at NeighborHealth.Upholds procedures and systems to safeguard the confidentiality of&nbsp;&nbsp; all patient and employee information.Upholds safety policies, practices, and procedures including safety, fire safety, electrical safety, proper body mechanics and material handling, office/ergonomic safety, and other employee safety measures.EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Medical Director

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join the Harvard Kennedy School?The John F. Kennedy School of Government at Harvard University is one 12 graduate and professional schools at the university. Harvard Kennedy School’s mission is to improve public policy and leadership so people can live in societies that are more safe, free, just, and sustainably prosperous. By combining cutting-edge research, the teaching of outstanding students, and direct interaction with practitioners, we have an impact on solving public problems that no other institution can match. When you work at Harvard Kennedy School, you make a difference. Job Description The Office of Communications and Public Affairs (OCPA) at Harvard Kennedy School seeks a creative and organized Multimedia Producer to support the school’s communications efforts. This role develops and manages multimedia content—including video, photography, audio, animation, and motion graphics—to amplify HKS initiatives and engage diverse audiences across digital platforms.&nbsp;&nbsp;The ideal candidate will possess strong multimedia, digital content creation, and project management skills and a high degree of initiative, creativity, flexibility, and self-direction.&nbsp; They will have a keen eye for visual storytelling, excellent editorial judgement, and be a self-starter willing to search for storytelling opportunities and collaborate on content creation.&nbsp; They must be highly motivated, organized, and accountable, with a creative spirit and a sharp awareness of current events, media trends, and cultural conversations. A genuine curiosity and willingness to continuously grow and adapt are essential.&nbsp;Duties Include, but are not limited to:<ul><li>Assist in the creation and posting of digital content on the School’s flagship digital channels including, but not limited to, filming and editing short form and long form videos; recording and filming of podcasts; photographing and editing images; and more –– all on a tight deadline.&nbsp;</li><li>Coordinate and arrange video shoots, including securing locations, obtaining releases, preparing talent, and other production duties.&nbsp;</li><li>Support the School’s mission and communications strategy by searching for content creation opportunities.&nbsp;</li><li>Partner with other content creators, including writers, to identify opportunities for creative collaboration.</li><li>Ensure all multimedia content follow best practices in digital accessibility, including producing open and closed captions for videos.</li><li>Stay current on multimedia trends and make suggestions for the School’s digital communications strategy.&nbsp;&nbsp;</li><li>Manage the campus digital screens by uploading and scheduling content.</li><li>Assist with the stewardship of multimedia project files.</li><li>Provides multimedia coverage, including photography and/or videography, at events that may occur outside of office hours.&nbsp;</li></ul> Qualifications Basic Qualifications:Minimum of 3 years of related experience, including demonstrated experience in video production, including storyboarding, scriptwriting, shooting, lighting and audio.&nbsp; 
Additional Qualifications and Skills:<ul><li>Bachelor’s degree in communications or related field preferred</li><li>Experience in a strong communications/deadline-oriented setting&nbsp;</li><li>Exceptional project management skills&nbsp;</li><li>Excellent interpersonal and verbal/written communication skills&nbsp;</li><li>Aptitude for learning and applying new technologies quickly and effectively&nbsp;</li><li>Proven successful work experience in higher education, digital media, publishing, and/or content strategy environment&nbsp;</li><li>Demonstrated ability to work with people from a variety of backgrounds, disciplines, and levels of expertise&nbsp;</li><li>Understanding of accessibility best practices for video and photography&nbsp;</li></ul> Additional Information <ul><li>Standard Hours/Schedule: 35 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity</li></ul>Work Format DetailsThis is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 055. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

Harvard University FAS Human Resources

Multimedia Producer

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join Harvard Medical School?Harvard Medical School's mission is to nurture a diverse, inclusive community dedicated to alleviating suffering and improving health and well-being for all through excellence in teaching and learning, discovery and scholarship, and service and leadership.You’ll be at the heart of biomedical discovery, education, and innovation, working alongside world-renowned faculty and a community dedicated to improving human health. This is more than a job - it’s an opportunity to shape the future of medicine.About the Department of MEDscience:HMS MEDscience’s mission is to inspire and empower a rising generation of STEM leaders. Our program immerses students in realistic and dynamic simulated medical emergencies that transform the way students approach and solve problems. HMS MEDscience engages over 4,000 high school students (including nearly 1,200 Boston Public School students) through school-year and summer programs. Job Description Job Summary: HMS MEDscience has an opening for an experienced team teacher for its high school biology-based enrichment program. In addition to teaching, this position will be responsible for coordinating the logistics of our programming for various partners and support the training of volunteers who join our teaching team. This position will directly support the work that advances the goals and vision of HMS MEDscience (<a href="http://hmsmedscience.org/mission" target="_blank">http://hmsmedscience.org/mission</a>). This team member will work effectively within a culture inclusive of individuals with diverse backgrounds, styles, abilities, and motivations, and appreciate and leverage the capabilities, insights, and ideas of all individuals. This role will focus primarily on MEDscience's clinical program, but may have the opportunity to teach other program areas (including laboratory science, forensic science, and biomedical engineering) over time.&nbsp;Key Responsibilities:&nbsp;<ul><li>Lead Teacher:&nbsp;Delivers interactive lectures, simulation cases, and debriefs that utilize innovative and unique pedagogy techniques aligned with program goals of critical thinking, problem solving, building teamwork, communication skills, developing personal health literacy, and continued interest in STEM fields. Collaborates with the MEDscience team to deliver school-year and summer programming. Instructs students in medical skills, terminology, and scientific literacy (training provided).</li><li>Program Coordination: Coordinates the programming for at least 20 partnering high school classroom teachers for the fall and spring semester courses: discuss logistics, individualize program curriculum calendar, provide program materials, monitor completion of required paperwork &amp; surveys.&nbsp; Coordinates within the MEDscience teaching team: establish roles for each session, responsible for the set-up and breakdown of session materials. Provides support and training as needed to partnering high school teachers, interns, and volunteers on the MEDscience curriculum and pedagogy. Supervise student survey administration ensuring 100% rate of completion.</li><li>Teacher Training: Trains newly hired teachers and volunteers on the curriculum, meeting ahead of class sessions to run training and observing classes to provide feedback.</li><li>Curriculum Development:&nbsp;Assists in refining written materials for pedagogy evaluation, and other documents needed for program expansion. Works with leadership and teaching team to develop and support curricular innovation and cultural competency in the classroom.&nbsp;</li></ul> 
Physical Requirements: <ul><li>Must be able to teach 3-4 in-person sessions each day (75 minutes/session).</li><li>Requires assisting in set-up of simulation equipment and clinical skills training, which can include lifting and carrying objects of moderate weight.</li></ul> Qualifications Basic Qualifications: <ul><li>Bachelor’s degree or equivalent work experience required.</li><li>Minimum of 3 years of relevant experience.</li></ul> 
Additional Qualifications and Skills: <ul><li>College-level understanding of biology and anatomy and physiology.</li><li>Prior high school-level teaching experience strongly preferred.</li><li>Excellent written communication and oral presentation skills.</li><li>Strong project management skills with proven attention to detail.</li><li>Demonstrated ability to prioritize and manage multiple demands.</li><li>Open-minded and adaptable. Comfortable working in a fast-paced, dynamic environment.&nbsp;</li><li>Embraces opportunities to learn and grow in the role and contribute to growth of mission-driven organization.&nbsp;</li><li>Experience in a patient-facing healthcare profession is a plus.</li></ul> Additional Information <ul><li>Standard Hours/Schedule: 35 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position.</li><li>Pre-Employment Screening: Identity, Education</li><li>Other Information:&nbsp;</li></ul>Cover letters are strongly encouraged as part of the application process.Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.Not ready to apply? Join our talent community to keep in touch and learn about future opportunities! <a href="https://www.gem.com/form?formID=16341e35-cbc6-4904-88a3-09b35763307e" target="_blank">https://www.gem.com/form?formID=16341e35-cbc6-4904-88a3-09b35763307e</a>Work Format DetailsThis position is based on-site at a Harvard campus location. Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 056. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

MEDscience Teacher & Program Coordinator

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join the Harvard Kennedy School?The John F. Kennedy School of Government at Harvard University is one 12 graduate and professional schools at the university. Harvard Kennedy School’s mission is to improve public policy and leadership so people can live in societies that are more safe, free, just, and sustainably prosperous. By combining cutting-edge research, the teaching of outstanding students, and direct interaction with practitioners, we have an impact on solving public problems that no other institution can match. When you work at Harvard Kennedy School, you make a difference. Job Description Data-Smart City Solutions, founded in 2012 and now housed within the Bloomberg Center for Cities at Harvard University, works to catalyze the adoption of data-informed practices in local government. The program highlights best practices, surface emerging trends, connects public sector leaders with innovators across sectors, and supports cities in using data, technology, and innovation to improve quality of life for residents.&nbsp;Under the supervision of the Faculty Director, the Executive Program Director is responsible for the overall success of Data-Smart City Solutions, including executing strategic direction, overseeing operations, building and managing a high-performing team, cultivating partnerships and donor relationships, and ensuring its programs’ long-term financial and programmatic success.&nbsp;&nbsp; 
Job-Specific Responsibilities: <ul><li>Shape and steward the strategic direction of Data-Smart City Solutions in close collaboration with the Faculty Director, ensuring alignment with its mission and strategic objectives.&nbsp;</li></ul><ul><li>Guide the successful execution of a dynamic project portfolio, coordinating efforts across a core team of six staff and a network of fellows and contractors; ensure timely delivery, strategic coherence, and measurable impact.&nbsp;</li></ul><ul><li>Oversee the development and growth of two marquee initiatives central to Data-Smart and the Bloomberg Center’s visibility and impact:&nbsp;<ul><li>The Project on Municipal Innovation (PMI) – a long-running convening and community of practice of chiefs of staff from the largest U.S. cities focused on timely urban governance challenges and leadership development.&nbsp;</li><li>A forthcoming awards program designed to recognize and elevate effective city leadership.&nbsp;</li></ul></li><li>Oversee day-to-day donor engagement and stewardship, ensuring communications, reporting, and deliverables are timely, coordinated, and aligned with shared objectives.&nbsp;</li><li>Cultivate and manage relationships with external partners, funders, university colleagues, and public officials to expand the program’s influence and resources.&nbsp;</li><li>Oversee financial management, including budget development, forecasting, and strategic resource and staffing allocation to ensure long-term sustainability.&nbsp;</li></ul><ul><li>Identify and scope new opportunities for research, practitioner engagement, and cross-sector collaboration; triage and assess incoming partnership requests.&nbsp;</li></ul><ul><li>Represent the program externally, including with government officials, civil society leaders, donors, and academic experts.&nbsp;</li></ul><ul><li>Foster a positive, collaborative, and inclusive internal culture that supports staff growth and strong team dynamics.&nbsp;</li></ul><ul><li>Ensure effective integration and collaboration with other programs at the Bloomberg Center for Cities to maximize alignment, collective impact, and accelerate innovation in city leadership, management, and problem-solving.&nbsp;&nbsp;</li></ul>#LI-ES2 Qualifications Basic Qualifications: <ul><li>Degree in public policy, economics, statistics, or a related field and 10 years of professional experience.&nbsp;</li></ul><ul><li>Excellent leadership skills, including demonstrated program and people management skills.&nbsp;&nbsp;&nbsp;</li></ul> 
Additional Qualifications and Skills: <ul><li>Demonstrated strategic leadership and planning skills, with a record of managing large-scale, multi-disciplinary projects that deliver measurable impact.&nbsp;</li></ul><ul><li>Track record of building strong, collaborative, and high-performing teams and developing staff.&nbsp;&nbsp;</li></ul><ul><li>Proven ability to build strategic partnerships and secure major grants and funding from diverse sources.&nbsp;</li></ul><ul><li>Exceptional communication skills, including the ability to convey complex ideas clearly to diverse audiences, such as policymakers, practitioners, and academic collaborators.&nbsp;</li></ul><ul><li>Strong interpersonal, diplomatic, and political skills, with the ability to influence, negotiate, and resolve complex challenges across a wide range of stakeholders.&nbsp;</li></ul><ul><li>Proficiency in accounting, budget planning, and financial forecasting.&nbsp;</li></ul><ul><li>Diligence and accuracy.&nbsp;</li></ul><ul><li>Capacity to lead through change and uncertainty, with a bias toward thoughtful experimentation and continuous learning.&nbsp;</li></ul><ul><li>Deep commitment to public service, data-informed governance, and the mission of improving city leadership and resident outcomes.&nbsp;</li></ul><ul><li>Familiarity with local government systems, civic innovation, or urban data practices is strongly preferred.&nbsp;</li></ul> Additional Information <ul><li>Appointment End Date: This position is a fully-benefits eligible term appointment through June 30, 2026, with the possibility of renewal.</li><li>Standard Hours/Schedule: 35 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity, Education</li></ul>Work Format DetailsThis is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 059. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

Executive Program Director, Data-Smart City Solutions

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: PACE Referral &amp; CommunicationAll Locations: 300 Ocean Avenue – ReverePosition Summary: The PACE Assistant Training Specialist – PACE Referrals and Communications Department supports the training and development needs of the team by assisting in the creation, coordination, and delivery of training programs for both new hires and existing team members. This position plays a vital role in ensuring that staff and contracted external agents are equipped with the skills and knowledge needed to provide exceptional service for the PACE Program. Through virtual training sessions, call monitoring, and quality assurance activities, the Assistant Training Specialist ensures adherence to quality standards, identifies opportunities for improvement, and fosters a culture of continuous learning and professional development. PACE Assistant Training Specialist remains proficient in ability to carry out day to day responsibilities of Referrals and Communication Coordinators, including responsibility for providing the highest level of customer service to all callers to the PACE program while efficiently processing all calls and referrals and doing whatever is possible to meet the needs callers and participants. This proficiency includes knowledge of scheduling all external and internal appointments, scheduling all Transportation related to appointments, following all workflows regarding proper channeling of calls and referral processing, collaborating with the Center Secretaries and Transportation Schedulers to ensure good coordination between the PACE Centers, IDTs, and Transportation staff for maximum efficient use of resources. This role works collaboratively with the Referral and Communications Manager, Operations Coordinator, and other team members to maintain alignment between training initiatives and department goals.ESSENTIAL DUTIES &amp; RESPONSIBILITIES <ul><li>Assist in the development and maintenance of comprehensive training materials, presentations, and guides for department staff and external call agents.</li><li>Coordinate and deliver virtual training sessions for Skycom contracted agents and other external agencies, ensuring all necessary materials are available.</li><li>Support new hires and existing team members through structured training programs designed to improve their knowledge of referral workflows, communication processes, and system use (e.g., Epic, TripMaster, Touchpoint).</li><li>Monitor the effectiveness of training programs by gathering feedback and tracking improvements in performance metrics.</li><li>Collaborate with the PACE Operations Coordinator to identify training needs based on performance trends and process changes.</li><li>Review live and recorded calls to evaluate service quality, compliance with procedures, and communication effectiveness.</li><li>Ensure that all calls meet PACE's quality standards and provide actionable insights to improve service delivery.</li><li>Update and refine quality scorecards and evaluation forms to ensure alignment with departmental objectives.</li><li>Maintain records of evaluations and prepare reports highlighting trends, strengths, and areas for improvement.</li><li>Provide constructive, personalized feedback to call agents based on performance evaluations.</li><li>Conduct one-on-one coaching sessions to address specific challenges and skill gaps.</li><li>Under supervision of PACE Referral and Communications Manager - Work closely with the PACE Operations Coordinator to address recurring performance issues and implement targeted corrective actions.</li><li>Assist agents in overcoming challenges identified during training or live calls, offering real-time guidance when necessary.</li><li>Lead virtual training sessions for external agents, ensuring they understand referral processes, communication standards, and compliance requirements.</li><li>Serve as a primary point of contact for training-related inquiries from Skycom or other external partners.</li><li>Ensure external agents adhere to PACE's protocols and quality expectations through ongoing evaluations and refresher training.</li><li>Work closely with the PACE Referral and Communications Manager and PACE Operations Coordinator to align training initiatives with departmental goals.</li><li>Stay current with industry best practices, tools, and technologies to enhance training delivery and quality monitoring processes.</li><li>Participate in departmental meetings, contributing to strategies for improving workflows, communication standards, and overall team performance.</li><li>Ensure that staff and external agents adhere to regulatory requirements and organizational policies.</li><li>Report any compliance issues to the PACE Referral and Call Center Manager and recommend corrective actions.</li><li>Prepare and present reports on training outcomes, agent performance, and quality assurance metrics.</li><li>Analyze data to identify trends and recommend strategies for improving training and service quality.</li><li>Promote teamwork and collaboration within the department and across PACE Centers.</li><li>Maintain a working knowledge of transportation scheduling/dispatching software and act as a point of contact for basic troubleshooting.</li><li>Collaborate with external stakeholders, such as the NeighborHealth Referrals Department and Contact Center, to improve workflows and share efficiencies.</li><li>Work closely with PACE Center staff, transportation teams, and other departments to ensure smooth coordination of appointments and transportation.</li><li>Participate in departmental meetings and activities, providing insights and feedback to improve operations.</li><li>Fully cross-trained to function as a Referral Coordinator.</li><li>Perform additional duties as assigned to support departmental and organizational goals.</li></ul>EDUCATION: <ul><li>High School, college degree preferred</li></ul>EXPERIENCE:<ul><li>Strong computer skills: Windows, Outlook, and experience with EMR preferred.</li><li>Able to work effectively with the Interdisciplinary Team.</li><li>Excellent critical thinking skills with the ability to prioritize and problem solve independently.</li><li>Ability to work well in a fast-paced, multi-functional environment.</li></ul>SKILLS/ABILITIES:<ul><li>Strong computer skills</li><li>Good communication skills</li><li>Ability to work independently</li><li>Strong critical thinking skills.</li><li>Spanish Speaker Preferred</li></ul>PAY RANGE<ul><li>Starts at $22/hr up to $33 based on experience</li></ul>EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

492 Full Time Jobs in Peabody, MA, USA