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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. <h4>&nbsp; &nbsp; About Network &amp; Acquirer Solutions:</h4>As part of the Global Merchant &amp; Network Services group (GMNS), the Network &amp; Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year transformation of our Acquiring ecosystem – Acquirer Platform Transformation (APT) – which will enable us to develop innovative products, services, and solutions that will anticipate our future merchant and acquiring partners needs. This is a strategic priority for GMNS as it becomes increasingly important that we stay competitive with the rise of intermediaries, are able to quickly adapt to an ever-changing regulatory environment, and are developing strong value-added services that deepen the relationships with our acquiring customers.Reporting into the Vice President of GMNS Customer Experience and Servicing Strategy, the Director of GMNS Customer Journeys will lead the transformation of critical customer journeys across onboarding, maintenance, and product enablement — reducing friction, driving adoption, and strengthening partner relationships. This role will identify opportunities to radically transform the experiences our global customers have with these journeys. You will partner closely with client management, operations, servicing, control management and technology teams to develop new ways of partnering with GMNS.Responsibilities:<ul><li>Set vision, strategy and priorities for GMNS customer journeys, including definition of Outcomes and Key Results and creation of customer personas and journey maps</li><li>Champion the voice of the customer including Merchants, Payment Facilitators, Network Partners and Processors to drive the experience strategy forward across GMNS</li><li>Develop and manage the roadmap to transform journeys and syndicate with key stakeholders and business partners</li><li>Research and understand colleague and customer needs to inform data strategy, requirements and product roadmap</li><li>Partner with Product Delivery, Technology, Design and business stakeholders to define capabilities and execute on product roadmap</li><li>Collaborate with Control Management, Compliance, GCO, Privacy and other risk experts to adhere to and enhance control and compliance to global, local, and enterprise policy and regulations</li><li>Partner closely with Client Management, Marketing and Policy teams globally on identifying emerging customers needs and industry trends to inform product strategy and roadmap</li><li>Lead and develop a team of high-performing product managers that effectively influences across band levels and lines of business.</li></ul><h4>&nbsp; &nbsp;Preferred Qualifications:</h4><ul><li>Product &amp; Industry Expertise: Proven experience leading digital product strategy and delivery, ideally within payments, financial services, or technology industries.</li></ul><ul><li>Strategic &amp; Entrepreneurial Leadership: Ability to spot emerging trends, translate insights into actionable strategies, and build the business case to drive innovation and organizational change.</li><li>Team Leadership: Track record of developing and inspiring diverse, high-performing teams and generating strong followership across a matrixed environment.</li><li>Intellectual Curiosity &amp; Problem Solving: Creative and analytical thinker with the ability to navigate ambiguity and solve complex, undefined problems.</li><li>Executive Communication: Exceptional communicator able to distill sophisticated topics into clear, compelling narratives tailored for varied audiences.</li><li>Collaboration &amp; Influence: Highly collaborative leader who builds trusted relationships across internal and external partners to deliver outcomes that go beyond traditional boundaries.</li><li>Mindset &amp; Presence: High energy, optimism, and authenticity with a strong sense of the Blue Box Values</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

American Express

Director, GMNS Customer Journeys

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Colleague Experience Group (CEG) has a simple vision: to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.This is an exciting opportunity to be a key contributing member of the Global Compensation team within CEG, and this person will be responsible for the analysis of compensation programs and tools across the organization, including annual compensation processes, salary structures, benchmarking and bonus program, and contribute to global and regional projects. These initiatives will be aimed at continuing to develop and deliver a compelling and differentiated Total Rewards strategy.&nbsp;The position will report to the Vice President of Compensation Insights &amp; Capabilities.Key Responsibilities:<ul><li>Lead and support key compensation processes throughout the year, including benchmarking, year-end project management,&nbsp;annual compensation review cycle</li><li>Generate comprehensive and accurate modeling of data and insights to be shared with partners across Colleague Total Rewards &amp; Well-being (CTRW) and CEG including leading ad-hoc reporting and analysis for one-off projects</li><li>Collaborate with colleagues to collect necessary information and perform analyses on market competitiveness, minimum wage trends, regulatory updates, retention, and more</li><li>Partner with Compensation Consulting and Colleague Strategic Partners (CSPs) to develop and design compensation tools that support their day-to-day work; provide ad hoc support to Compensation Consulting team on compensation-related activities</li><li>Lead the Company’s market pricing strategy and build external perspective for the Global compensation organization. Manage the day-to-day queries from the broader comp team on benchmarking methodology, participate in ad-hoc surveys, and pro-actively suggest and implement new ways that external data could be used in processes</li><li>Evaluate market and economic trends in compensation. Leverage competitive market intelligence to help anticipate and navigate the potential impact to our compensation philosophy, programs, and practices</li><li>Support the maintenance of internal and external compensation competitiveness through compensation program reviews and enhancements</li><li>Ensure any compensation program changes are grounded in external trends and practices</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree required; fields such as Finance, Business, Economics, Human Resources, Accounting, Data Analytics, or related.</li><li>5+ years of Compensation experience, additional HR, finance or related field a plus</li><li>Ability to leverage external market insights and internal analytics to develop insights, make decisions, create solutions, and drive continuous improvement to strengthen total rewards offerings</li><li>Proven compensation experience, including compensation benchmarking</li><li>Experience working across multiple geographies or with global compensation frameworks</li><li>Strong consultative, analytical, communication and PC skills are a must</li><li>High proficiency in Excel (advanced formulas, pivot tables, and modeling) and PowerPoint; familiarity with data visualization tools (e.g., Tableau, Power BI) a plus.</li><li>Excellent verbal, written communication and presentation skills required</li><li>Quick learner with ability to manage competing demands with a solutions-focused approach</li><li>Ability to operate effectively in a fast-paced team environment across multiple time zones</li></ul>Preferred Qualifications:<ul><li>Graduate degree in Human Resource Management</li><li>Professional certification such as CCP (Certified Compensation Professional), or progress toward certification</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Manager - Compensation

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About American Express Global DiningAmerican Express Global Dining brings together world-class experiences through platforms like Resy, Tock, and Rooam, creating seamless connections between diners and restaurants, and the broader Amex Membership ecosystem. Our mission is to define the future of hospitality and dining through technology, data, and design.As part of Team Amex, you’ll experience a culture built on innovation, shared values, and an unwavering commitment to back our customers and colleagues. You’ll have the support, flexibility, and autonomy to make an impact while helping shape the future of how people discover, book, and enjoy dining experiences worldwide.How will you make an impact in this role?As the Principal Engineer for Global Dining, you will be the most senior technical leader across the Resy, Tock, and Rooam engineering organizations. Partnering directly with the CTO of Global Dining, you will drive the long-term architecture, ensure technical excellence across platforms, and guide the evolution of our global hospitality ecosystem. You’ll influence the technical direction for how we unify core services, and deliver scalable, reliable, high-performance systems that power millions of diners using consumer-facing dining experiences and thousands of restaurants and wineries.&nbsp;Key Responsibilities<ul><li>Architect the future of dining platforms: Define and evolve the unified platform architecture spanning consumer-facing dining apps, restaurant and winery management systems, POS integrations, and partner APIs across Resy, Tock, and Rooam.</li></ul><ul><li>Drive scalability and reliability: Lead the design of distributed, event-driven systems and service architectures capable of supporting global scale and real-time experiences.</li></ul><ul><li>Technical leadership: Partner with product, data, and design leaders to shape strategic initiatives that advance the dining ecosystem.</li></ul><ul><li>Elevate the consumer experience: Partner with product, design, and data leaders to create seamless, personalized dining experiences that integrate discovery, booking, and payments.</li></ul><ul><li>Guide modernization: Lead efforts to modernize legacy systems, consolidate tech stacks, and strengthen core infrastructure and observability.</li></ul><ul><li>Cross-platform integration: Define interfaces and shared platform capabilities across Resy, Tock, and Rooam to enable cohesive experiences and interoperability across consumer and merchant products.</li></ul><ul><li>Mentorship and culture: Coach staff and senior engineers , raising the bar for technical excellence, craftsmanship, and innovation.</li></ul><ul><li>Partner with Amex enterprise teams: Ensure alignment with Amex-wide architectural frameworks, cloud standards, and security policies while preserving product velocity.</li></ul><ul><li>Evaluate emerging technologies: Identify and advocate for innovations in cloud infrastructure, AI/ML, payments, and data platforms that could transform the dining experience.</li></ul>Core Technical Skills<ul><li>Deep expertise in large-scale distributed systems, cloud-native architectures, and microservices design.</li></ul><ul><li>Proven experience building consumer-facing mobile and web applications with real-time data and rich user experiences.</li></ul><ul><li>Advanced proficiency in AWS (preferred), GCP, or equivalent cloud ecosystems.</li></ul><ul><li>Strong hands-on background with microservices, GraphQL, Kubernetes, containerization, and observability tooling.</li></ul><ul><li>Experience with high-performance APIs, mobile backends, and data-intensive services.</li></ul><ul><li>Strong coding background in Java or Python, with modern frameworks and tools.</li></ul>Leadership &amp; Strategic Skills<ul><li>Recognized as a technical authority capable of influencing across multiple engineering teams.</li></ul><ul><li>Demonstrated success guiding multi-organization architectures and large-scale platform migrations.</li></ul><ul><li>Exceptional ability to translate abstract vision into executable, phased technical roadmaps.</li></ul><ul><li>Experienced in mentoring Staff and Senior Engineers and driving cultural change through engineering excellence.</li></ul><ul><li>Strong communication and storytelling skills with the ability to present complex trade-offs to senior leadership.</li></ul><ul><li>Collaborative and pragmatic approach to decision-making, balancing innovation with execution.</li></ul>Minimum Qualifications<ul><li>10+ years of experience in software engineering, with at least 3+ years as a Principal Engineer / Distinguished Engineer at a large-scale tech organization&nbsp;</li></ul><ul><li>Proven experience leading architecture for consumer internet platforms, B2B SaaS systems, or transactional ecosystems at scale.</li></ul><ul><li>Demonstrated ability to partner with executive leadership to define and deliver strategic technology vision.</li></ul><ul><li>Bachelor’s degree in Computer Science, Engineering, or a related field.</li></ul>Preferred Qualifications<ul><li>Experience in consumer facing, commerce, or marketplace platforms. </li></ul><ul><li>Experience with AI/ML</li></ul>Salary Range: $219,000.00 to $338,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Depending on factors such as business unit requirements, the nature of the position, cost, and application laws, American Express may provide visa sponsorship for certain positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Principal Engineer - Global Dining

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.&nbsp;&nbsp;&nbsp;Membership Portfolio Services is responsible for developing and scaling several growing businesses that are strategically important to American Express. Each of the businesses within Membership Portfolio Services connect Card Members with Merchants - a key differentiator of our Membership Model - and which also represent a significant opportunity to help drive our growth over the mid-to-long term.&nbsp;&nbsp;Amex Offers sits within the Membership Portfolio Services Team.&nbsp;Launched in 2012, Amex Offers is a digital advertising platform that connects Merchants, Advertisers and brands with the tens of millions of American Express Card Members across the globe. The Amex Offers team develops strategic marketing partnerships that deliver – through the Amex offers platform - unique differentiated value to reach high-spending Card Members in the digital channels where they engage with American Express. Through this solution, we can help advertisers get laser-focused on who our mutual customers are, what they want, and how we can meet their needs - delivering deep insights and maximizing results.&nbsp;Job Description: &nbsp;This Analyst role on the Amex Offers Customer Success team will partner directly with our Sales &amp; Sourcing team to support engagements with partners in the Dining, Supermarket &amp; Drug, Oil &amp; Convenience, Wireless and Streaming verticals. This candidate will be responsible for driving forward multiple projects including marketing execution, results tracking and campaign analysis. &nbsp;Key Focus Areas: &nbsp;<ul><li>Manage the operations for selling go-to-market processes and execution of Amex Offers engagements for key partners&nbsp;</li><li>Support Customer Success team members to drive strategic initiatives&nbsp;&nbsp;</li><li>Help to identify industry trends and gaps in the portfolio to grow merchant-funded value and contractual funding optimization&nbsp;</li><li>Assist with business insights and performance metrics for merchant partners&nbsp;</li><li>Partner across the team and with internal stakeholders to input and update pipeline opportunities and provide campaign execution support&nbsp;</li><li>Drive best practices sharing across the team&nbsp;</li></ul>Minimum Qualifications: &nbsp;<ul><li>Previous experience in advertising, or performance marketing roles&nbsp;</li><li>Strong Microsoft Excel and PowerPoint skills&nbsp;</li><li>Proven track record of being a high performer with expert organizational and project management skills&nbsp;</li><li>Passion for performance-based marketing, payments innovation and new digital trends&nbsp;</li><li>Independent problem solver with great attention to detail and the ability to work cross functionally&nbsp;</li><li>Strong communication and analytical background&nbsp;</li><li>A team player who doesn’t mind rolling their sleeves up to get things done&nbsp;</li></ul>Educational Requirement: &nbsp;<ul><li>Bachelor’s degree &nbsp;</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Analyst – Amex Offers, Customer Success [Dining, Supermarket & Drug, Oil & Convenience, Wireless and Streaming]

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Position Summary:American Express is seeking a detail oriented and proactive First Line of Defense (1LOD) Compliance Manager to support the business in managing compliance risk across products, processes, and customer interactions. This role plays a key part in ensuring that day-to-day operations align with regulatory requirements and internal policies, working closely with both business and compliance partners. The ideal candidate has strong regulatory knowledge, a process mindset, and the ability to translate risk concepts into practical actions.Advisory:<ul><li>Providing business-specific Compliance expertise to the BU</li><li>Review marketing and other customer -facing materials</li></ul>Regulatory Change Management:<ul><li>Executing impact assessments for regulatory changes impacting the BU and coordinating and implementing changes for the business as required</li></ul>Controls &amp; Issue Management:<ul><li>Complaints review activity for the BU</li><li>Implementation and monitoring of new controls for the BU</li><li>Issue Management for the BU, including leading action plan management process and escalating issues to senior management</li></ul>Reporting, Policies and Procedures:<ul><li>Compliance metrics tracking and reporting for the BU</li><li>Owning, drafting, and updating BU Compliance procedures, and communications for Compliance related BU issues</li></ul>Key Responsibilities:<ul><li>Act as a compliance risk advisor to front-line business teams, helping them understand and comply with applicable regulatory obligations.</li><li>Support the execution of compliance risk assessments and ongoing monitoring activities within the business unit.</li><li>Partner with operations, product, and technology teams to design and enhance controls that mitigate regulatory and operational risks.</li><li>Monitor business activities for compliance with laws, regulations, and internal standards (e.g., ECOA, RegB, UDAAP, Reg E, Reg Z, Fair Lending, Privacy).</li><li>Track and remediate compliance issues and control gaps identified through monitoring, audits, or regulatory exams.</li><li>Maintain and update business-level compliance documentation, including procedures, control descriptions, and training materials.</li><li>Collaborate with second line Compliance and Legal teams on policy interpretation, regulatory change implementation, and incident response.</li><li>Support compliance testing, audit readiness, and business responses to regulatory inquiries and examinations.</li><li>Assist with delivery of compliance-related training to business staff.</li><li>Contribute to reporting of compliance metrics and trends to business leadership.</li></ul>Qualifications:Required:<ul><li>Bachelor’s degree in business, finance, law, or a related discipline.</li><li>3+ years of experience in compliance, risk management, or control-related roles in financial services.</li><li>Working knowledge of key U.S. banking regulations (e.g., ECOA, RegB, UDAAP, Reg E, Reg Z, Fair Lending, Privacy).</li><li>Experience supporting compliance or operational risk within a business or first line function.</li></ul>Preferred:<ul><li>Bachelor’s degree in business, finance, law, or a related discipline.</li><li>Compliance or risk certification (e.g., CRCM, CAMS, CCEP).</li><li>Familiarity with issue management, risk assessments, and control testing processes.</li><li>Experience working in a matrixed environment or with cross-functional teams.</li></ul>Skills &amp; Competencies:<ul><li>Strong attention to detail and critical thinking skills</li><li>Ability to analyze regulatory requirements and apply them in a business context</li><li>Effective communication and relationship-building skills</li><li>Proactive, self-motivated, and comfortable managing multiple priorities</li><li>Sound judgment and problem-solving capabilities</li></ul>Guardian &nbsp;&nbsp;Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager Credit & Fraud Risk (CFR) Compliance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. &nbsp;Membership Portfolio Services is responsible for developing and scaling several growing businesses that are strategically important to American Express. Each of the businesses within Membership Portfolio Services connect Card Members with Merchants - a key differentiator of our Membership Model - and which also represent a significant opportunity to help drive our growth over the mid-to-long term. &nbsp;Launched in 2012, Amex Offers is a digital advertising platform that connects Merchants, Advertisers and brands with the tens of millions of American Express Card Members across the globe. The Amex Offers team develops strategic marketing partnerships that deliver – through the Amex offers platform - unique differentiated value to reach high-spending Card Members in the digital channels where they engage with American Express. Through this solution, we can help advertisers get laser-focused on who our mutual customers are, what they want, and how we can meet their needs - delivering deep insights and maximizing results.This Analyst role on the Amex Offers Customer Success team will partner directly with our Sales &amp; Sourcing team to support engagements with partners in the Travel, Entertainment, Dining &amp; B2B verticals. This candidate will be responsible for driving forward multiple projects including marketing execution, results tracking and campaign analysis. &nbsp;Key Focus Areas:<ul><li>Manage the operations for selling, go-to-market processes and execution of Amex Offers engagements for key partners</li><li>Support Customer Success team members to drive strategic initiatives &nbsp;</li><li>Help to identify industry trends and gaps in the portfolio to grow merchant-funded value and contractual funding optimization</li><li>Assist with business insights and performance metrics for merchant partners</li><li>Partner across the team and with internal stakeholders to input and update pipeline opportunities and provide campaign execution support</li><li>Drive best practices sharing across the teamMinimum Qualifications:</li><li>Previous experience in advertising, or performance marketing roles</li><li>Strong Microsoft Excel and PowerPoint skills</li><li>Proven track record of being a high performer with expert organizational and project management skills</li><li>Passion for performance based marketing, payments innovation and new digital trends</li><li>Independent problem solver with great attention to detail and the ability to work cross functionally</li><li>Strong communication and analytical background</li><li>A team player who doesn’t mind rolling their sleeves up to get things done</li></ul>Educational Requirement:<ul><li>Bachelor’s degree &nbsp;</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Visa Sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Analyst – Amex Offers, Customer Success [Travel, Entertainment, Dining]

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Manager, Technology Risk &amp; Control role within the PCI Project Management Office is primarily focused on Overseeing American Express’ Payment Card Industry Data Security Standards (PCI-DSS) projects, whose main objective is to protect cardholder data, and sensitive authentication data, within cardholder data environments across American Express software application products, core payment networks, shared services and global data centers. Secondarily, the role will support initiatives across Enterprise Technology Services (ETS) that are determined to impact PCI. This role involves working with various teams across ETS and the business partners they support.Responsibilities will include:<ul><li><ul><li>Support validation activities prescribed by the PCI DSS for applications and infrastructure that comprise the American Express cardholder data environments </li></ul></li><li><ul><li>Work in conjunction with external QSAs to ensure effective and efficient execution of assigned project tasks in conformance with professional and department standards, timelines, and objectives</li></ul></li><li><ul><li>Develop evidence packages and other documentation to facilitate QSA validation activities</li></ul></li><li><ul><li>Provide PCI subject matter expertise to a wide range of technologies and applicable standards</li></ul></li><li><ul><li>Assist with development of alternative approaches or compensating controls that meet security objectives&nbsp;</li></ul></li><li><ul><li>Validate that actions or decisions taken to address gaps are appropriate and reported accurately</li></ul></li><li><ul><li>Assist with response efforts to implement process improvements for the PCI Program Management Office (PMO) in response to findings and recommendations from internal and external teams</li></ul></li><li><ul><li>Frequent collaboration and communication with key stakeholders, including vendor partners and internal teams</li></ul></li><li><ul><li>Create high quality and executive-ready documentation and presentations</li></ul></li></ul>Minimum Qualifications:<ul><li>Bachelors in Computer Science/ Engineering or related field </li><li>5+ years relevant experience with compliance and risk management in Information Security.</li></ul><ul><li>10+ years of relevant project management experience</li></ul><ul><li>Proven ability to lead and manage multiple, simultaneous assessments</li></ul><ul><li>Strong collaboration skills working within a team environment delivering results for assigned tasks</li></ul><ul><li>Ability to communicate effectively and succinctly while translating complex, technical information to non-technical audiences</li></ul><ul><li>Must be able to interpret vulnerability reports and advise technology owners as needed</li></ul><ul><li>Knowledge of secure configurations for Linux and Windows servers, hardware and software vendor appliances</li></ul><ul><li>Well versed with network segmentation tools and techniques (i.e.: firewalls, IP switches, routers, proxy gateways, API gateways, service mesh, etc.)</li></ul><ul><li>Sound understanding of encryption mechanisms for data at rest and data in transit</li></ul><ul><li>Ability to read, understand, create and enhance architecture and data flow diagrams</li></ul><ul><li>Sound knowledge and understanding of vulnerability management (i.e.: awareness of scanning tools like Tenable, Twistlock, Qualys, etc.)</li></ul><ul><li>Understanding of virtualization technologies</li></ul><ul><li>Understanding of various database and distributed technologies (i.e.: Cassandra, Redis, Oracle DB, Couchbase, PostgreSQL, HDFS, Spark, Cloudian, NetApp ONTAP etc.)</li></ul><ul><li>Sound knowledge of container orchestration tools and technologies (i.e.: container images, Openshift, Kubernetes, Docker, etc.)</li></ul>Preferred Qualifications:The desired candidate will have experience leading PCI DSS assessments. Experience within the Financial Services industry is a plus. Additionally, this role requires regular interaction with all position levels within engineering, security, and business communities. The ability to understand technology gap findings, transform high-level direction into action plans aimed at quickly gathering evidence, crafting alternative solutions or approaches, and closing gaps are all paramount importance and highly sought after traits.&nbsp;GuardianSalary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

Manager-Technology Risk & Control

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Merchant &amp; Network Services (GMNS) brings together American Express' merchant and network-related businesses – responsible for overseeing Amex-accepting businesses, third party payment provides, strategic banks / fintech partners and the Company’s globally integrated payments network.The Risk &amp; Remediation team is a key team in GMNS within Global Strategy, Operations, &amp; Performance (GSOP).&nbsp; GSOP’s mission is to power day-to-day operations, delivering exceptional merchant and partners experiences while supporting GMNS in achieving its long-term goals.As part of GSOP, the Risk &amp; Remediation team focuses on leading high profile, large risk-related initiatives as well as driving broad process excellence and data governance and management.How will you make an impact in this role?The Manager, Strategic Projects on the Risk &amp; Remediation team will be responsible for select US and global risk-related initiatives which require thought leadership across multiple business lines and map to GMNS / Enterprise focus areas and priorities.&nbsp; This Manager will work on assigned initiative(s), supporting recommendation development, program management and implementation needs.&nbsp; This role will require effective collaboration with Senior Leaders and Business Partners across GMNS, GCO, 2LOD and other business lines (when applicable).This position reports to the Director-Strategic Projects.Responsibilities include:<ul><li>Serve as the program management function, acting as a conduit between initiative Sponsors/Leads and the critical workstreams and Business Partners, delivering on project mandates as well as structured management of initiatives.</li><li>Synthesize complex insights from multiple sources and utilize frameworks to logically and concisely structure information.</li><li>Provide thought leadership and partner with Business Teams to generate and present implementable solutions.</li><li>Develop change management strategies to enable long-term success of business initiatives</li></ul>Qualifications:<ul><li>Excellent project management / process development skills with a sense of urgency for driving initiatives forward; demonstrated experience working effectively within highly matrixed processes and teams.</li><li>Strong self-starter with high learning agility, the ability to navigate successfully through ambiguity to create structure, and work with limited supervision.</li><li>Excellent collaboration skills; ability to build strong relationships and gain followership with key stakeholders.</li><li>Ability to ask the right strategic questions and articulate the big picture.</li><li>Strong attention to detail and ability to organize and synthesize a broad, diverse set of information into clear recommendations.</li><li>Excellent written and verbal communication skills; strong presentation skills (including PowerPoint fluency) with comfort presenting to audiences of all levels.</li><li>Strong analytical skills (including Excel fluency).</li><li>Overall intellectual curiosity and demonstrated interest; strong knowledge of GMNS and / or control function is a plus.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Manager-Strategic Projects

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Manager AssistantLocation: New York, NY (Hybrid) Reports to: VP, Digital Workplace Product Management &amp; VP, Infrastructure Data &amp; Analytics (ID&amp;A) Organization: Global Infrastructure / Digital Workplace, American ExpressOverviewAmerican Express is seeking a highly motivated and strategic Manager Assistant to support two senior leaders: the Vice President of Digital Workplace Product Management and the VP, Infrastructure Data &amp; Analytics (ID&amp;A)This role is designed for a strategic partner who thrives at the intersection of strategy and execution—helping drive business priorities, operational excellence, and leadership alignment. The Manager Assistant will act as an extension of the VPs, enabling them to maximize impact by managing business rhythms, connecting cross-functional priorities, and ensuring successful execution of key initiatives.Key Responsibilities<ul><li>Strategic Partner to Leadership – Act as a trusted advisor to both VPs, helping to set priorities, track progress, and ensure alignment with enterprise goals.</li><li>Business Rhythm Management – Coordinate and execute leadership routines (business reviews, staff meetings, town halls), ensuring preparation, follow-up, and high-quality outputs.</li><li>Cross-Functional Alignment – Connect the dots across Digital Workplace and Global Infrastructure teams to drive execution of enterprise-wide initiatives.</li><li>Operational Excellence – Manage tasks, reporting, and key performance metrics to monitor progress and identify areas of improvement.</li><li>Communications &amp; Storytelling – Draft executive-level presentations, talking points, and communications for internal and external audiences.</li><li>Event &amp; Engagement Support – Support planning and execution of executive events, leadership offsites, and colleague engagement activities.</li><li>Special Projects – Lead and support critical initiatives as directed by the VPs, including technology strategy, process improvements, and transformation efforts.</li></ul>Experience<ul><li>7+ years of experience in strategy, operations, or program management (financial services or technology preferred).</li><li>Strong ability to manage multiple senior stakeholders and balance competing priorities.</li><li>Excellent communication and presentation skills, with proven experience creating executive-level materials.</li><li>Demonstrated ability to influence without authority and drive alignment across diverse, global teams.</li><li>Strong analytical skills with experience using dashboards, KPIs, or operational reporting.</li><li>High degree of discretion, integrity, and professionalism in handling sensitive information.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager - Assistant

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Enterprise Data and AI organization unites the data governance, strategy, engineering, and product teams with those responsible for AI engineering, generative AI enablement, and automation product and engineering. This group plays a pivotal role in leveraging data as a core driver of innovation and integrating AI capabilities to transform products, operations, and customer experiences. The EDAI organization also incorporates technology Research &amp; Development and experimentation with emerging capabilities, along with engineering support for Amex Digital Labs. This integration ensures that research breakthroughs seamlessly translate into business impact.As a Director of Partnerships, you will join our team that has embarked on launching GenAI products at Amex. In this role, you will be responsible for cultivating and managing external relationships supporting GenAI at Amex. You will also lead a team responsible for keeping the GenAI Enablement program up to date on the latest partner developments, upcoming products, and executing on opportunities to drive our GenAI strategy at Amex. Our leaders work with distributed teams in a highly dynamic environment collaborating with product and technology leaders, and engineers who are passionate about our journey to build and deliver technology-powered solutions that our customers love and that works for our business.&nbsp;On any given day, you might:-Serve as the primary commercial contact for high impact and dynamic partners who offer foundational GenAI services to American Express-Collaborate with internal and external stakeholders on exciting opportunities to drive business results-Assess various emerging players in the GenAI space and cultivate new relationships-Negotiate complex business decisions to create win-win outcomes for Amex and our partners-Understand and socialize key roadmaps of major cloud providers, AI firms, and ventures companies to help inform Amex business strategy-Drive awareness, adoption and enablement of new partner driven features and products-Advocate for GenAI Strategy outcomes when collaborating with internal stakeholders including Strategic Partnerships, Cloud, Ventures and more.Minimum Qualifications<ul><li>7+ years of business development, partner management, or other related experience.</li><li>Strong collaboration skills and ability to build relationships, impeccable interpersonal skills, proven ability to influence across multiple global teams</li><li>Proven project management skills to coordinate timelines, stakeholders, and logistics &nbsp;</li><li>Exceptional attention to detail and organizational skills, with the ability to manage complex deliverables, anticipate issues, and ensure flawless execution under tight deadlines</li><li>Thought leader who demonstrates a growth mindset and keen sense of curiosity</li><li>Attention to detail and proven ability to drive results and ensure flawless execution with clear commercial outcomes</li><li>Knowledge of Generative AI and related technologies</li><li>Passion for cutting edge technologies and excitement to tackle hard problems before there are clear solutions</li></ul>Also Critical to your Success<ul><li>A passion for creating a fun, empathetic work environment where high performing, diverse teams can thrive.</li></ul>Bonus Points<ul><li>Experience building, developing, integrating with and/or launching GenAI products in a highly regulated industry</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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