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Client Support Analyst, IIIOverview of Role/Job Purpose:The Client Support Analyst is responsible for providing specialized assistance and maintaining customer satisfaction by resolving technical and non-technical customer service inquiries and problems. This role involves diagnosing and troubleshooting issues, documenting customer interactions, and developing solutions to enhance customer satisfaction ensuring a smooth, responsive support experience..Essential Duties: &nbsp;<ul><li>Customer Interaction:&nbsp;Respond to customer inquiries via phone, email, and chat in a timely and professional manner.</li><li>Issue Resolution:&nbsp;Diagnose and troubleshoot technical issues, providing effective solutions and guidance.</li><li>Documentation:&nbsp;Document customer interactions and monitor customer service trends.</li><li>Accurately log support cases, resolutions, and client feedback in our support platform (e.g., alesforce).</li><li>Contribute to internal and external knowledge bases by documenting common issues and solutions.</li><li>Collaboration:&nbsp;Work with cross-functional teams to improve customer support processes, including, Product, Engineering, and Client Success teams to resolve complex issues and ensure client satisfaction.</li><li>Identify recurring issues and suggest improvements to reduce support volume and enhance the user experience.</li><li>Training:&nbsp;Provide training and guidance to new and junior support staff.</li><li>Guide clients through product features, best practices, and troubleshooting steps.</li><li>Support onboarding and training efforts by providing helpful resources and walkthroughs.</li><li>Reporting:&nbsp;Prepare detailed reports on activities, issues, and resolutions to be shared with the team and management.</li><li>Product Knowledge:&nbsp;Develop and maintain knowledge of the company’s product or service offerings.</li><li>Quality Assurance:&nbsp;Identify and implement strategies to improve the quality of service, productivity, and profitability.</li></ul>Qualifications:<ul><li>5-7 years of experience in a client support, help desk, or technical support role (SaaS experience preferred).</li><li>Bachelor's degree in Business Administration, Information Technology, or a related field or equivalent work experience.</li><li>Customer Service Knowledge:&nbsp;Strong knowledge of customer service processes and principles.</li><li>Strong problem-solving skills and a customer-first mindset.</li><li>Communication Skills:&nbsp;Strong verbal and written communication skills.</li><li>Multitasking Ability:&nbsp;Ability to multitask and manage multiple customer interactions.</li><li>Technical Proficiency:&nbsp;Proficiency with customer service software and CRM systems.</li><li>Excellent written and verbal communication skills.</li></ul><ul><li>Problem-Solving and Decision-Making Abilities:&nbsp;Excellent problem-solving and decision-making abilities.</li><li>Ability to Work Under Pressure:&nbsp;Ability to work under pressure and manage multiple priorities.</li><li>Detail-Oriented:&nbsp;Detail-oriented and results-driven.</li><li>Patience and Empathy:&nbsp;Patience and empathy when handling tough cases.</li></ul>Preferred Qualifications:<ul><li>Utility experience or Meter-to-Cash experience preferred</li><li>Familiarity with support tools (e.g., Zendesk, Intercom, Jira) and CRM systems (e.g., Salesforce).</li><li>Basic understanding of SaaS platforms and web technologies (APIs, browsers, integrations) is a plus.</li></ul>JobFamilyClient SuccessPayTypeSalaryHiringMinRate55000HiringMaxRate62000

VertexOne

Client Support Analyst  III

<h4>Company Profile</h4>TriStar JCB is the JCB dealer for Tennessee, with a strong commitment to provide the best products and customer support in the market. We are investing in our workforce and offering a highly competitive compensation and benefit program to ambitious candidates who possess the desire and mentality to excel at both the personal and professional levels. TriStar JCB is an authorized dealer for JCB construction equipment including compact track loaders, skid steer loaders, rough terrain forklifts, backhoes, wheel loaders, excavators, telehandlers, and aerial equipment, among others.Position SummaryTriStar JCB currently has an opening for a Parts Manager to support our dealership aftermarket operations. This position is responsible for providing exemplary customer satisfaction to all dealership customers through the sale and promotion of aftermarket products and services offered by TriStar JCB. From our main office, the Parts Manager will serve as a leading support member between TriStar JCB and the customer.Qualifications<ul><li>At least 4 years of support, and/or parts/service sales experience preferably in the equipment or rental industry.</li><li>Proven experience in parts or aftermarket operations, preferably in the equipment industry</li><li>Strong customer service skills and a customer-centric approach</li><li>Excellent communication skills, both verbal and written</li><li>Ability to multitask, prioritize, and manage time effectively</li><li>Proficient in using a DMS (Dealer Management Software) and MS Office Suite</li><li>Strong problem-solving skills and attention to detail</li><li>Ability to work independently and as part of a team</li></ul>Responsibilities<ul><li>The successful candidate will play a key role in driving aftermarket part sales support and growth while building strong relationships with customers in the industry</li><li>This role involves parts department P&amp;L responsibility, management of direct reports, and the ability to properly budget, forecast, and meet or exceed targets. </li><li>This role involves handling inbound and outbound part or component sales inquiries, providing product information, and invoicing sales.</li><li>Responsible for part catalogue lookup and satisfying internal or external inquiries via phone, by email, or in person.</li><li>Handle inbound and outbound calls to prospective and existing customers, identifying customer needs and recommending appropriate solutions</li><li>Provide detailed product information, including features, benefits, alternatives, and pricing</li><li>Prepare and process sales orders accurately and efficiently</li><li>Follow up on quotes and leads to convert them into sales</li><li>Demonstrate and execute a consistent inventory management practice</li><li>Build and maintain strong relationships with new and existing customers</li><li>Handle customer complaints and concerns with professionalism and escalate issues when necessary</li><li>Ensure high levels of customer satisfaction through excellent service</li><li>Maintain accurate records of customer interactions and sales activities in DMS systems</li><li>Provide regular departmental updates to senior leadership</li><li>Stay updated on product knowledge and industry trends</li></ul>TriStar JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilyCustomer ServicePayTypeSalary

TriStar JCB- Parts Manager 

Company Profile80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name. Position Purpose&nbsp;This will be responsible for managing various aspects of financial reporting for Manufacturing business. Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Month end closing.</li><li>Product costing and price variance analysis.</li><li>Analyze actual overheads vs budget and forecast.</li><li>Prepare Inventory reports, analysis of variances and perform stock provision workings.</li><li>Assist AFC &amp; FC in forecast and budget preparation.</li><li>Analyze revenue and cost of sales vs budget and forecast.</li><li>Quarterly Supplier Statement reconciliation</li><li>Cash and Bank management and Bank reconciliation.</li><li>Payroll reconciliation and posting.</li><li>Manage tasks related to fiscal year closing.</li><li>Handle statutory and internal audits.</li></ul>Minimum Qualifications<ul><li>Bachelor’s degree in accounting, or related field, required.</li><li>CPA or CMA qualification is preferred but not mandatory.</li><li>6-10 years’ experience in finance and accounting</li></ul>Knowledge, Skills, Abilities &amp; Competencies<ul><li>6-10 years’ experience as an accountant in Manufacturing industry.</li><li>Strong excel knowledge is must.</li><li>Work experience in SAP is preferred.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent problem solving and organizational skills; ability to work with minimal supervision.</li><li>Effective verbal and written communications skills. </li></ul>Job Conditions<ul><li>Both office environment and occasionally manufacturing/factory environment</li><li>Subject to noise and temperature changes</li></ul>Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. </li><li>The employee is occasionally required to stand and walk. </li><li>The employee must frequently lift and/or move up to 10 pounds. </li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state, and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilyAdministration/SupportPayTypeSalary

Senior Accountant 

<h4>Company Profile</h4>80 years and countless innovations later, JCB has grown to become one of the largest heavy equipment manufacturers in the world providing a wide range of products across the construction, agricultural, compaction, industrial and waste &amp; recycling industries.&nbsp; Our people, JCB people, are at the heart of this remarkable business.&nbsp; Privately held and family owned, we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and innovations to improve the businesses and lives of those that place their trust in JCB machinery. At JCB, we’re a product of hard work.&nbsp; At JCB, we’re always looking for a better way.&nbsp; &nbsp;Position SummaryThis role will be responsible for managing the daily operational efficiencies that support JCB’s dealer sponsored program, new network development, finance, onboarding, training, and strong with a strong results driven attitude. This role will require dynamic leadership with the ability to manage cross-functionally, and pivot when needed. The successful candidate will be responsible for overseeing the dealer operations of JCB North America’s dealer network, including the management of JCB’s dealer sponsored program and supporting the growth and management, responsibly expanding high performing dealers, and optimizing the entire dealer network to provide significant share growth for JCB in North America.&nbsp; This position will further be responsible for analyzing market data, identifying optimal efficiencies to support current dealer network and support the growth of new network planning, creating long-term plans and benchmarks to optimize sales and customer satisfaction programs across the North America. Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Monitor dealer performance against key performance indicators and provide ongoing support to optimize sales and profitability for dealership model. </li><li>Work closely with current dealer operations team, dealer network branding, sales, product development, service and other departments to ensure a cohesive and customer-centric approach to dealer operations. </li><li>Identify problems and handle directly dealer principals to address performance-based reviews. &nbsp;</li><li>Manage dealer compliance, ensuring that all dealerships and markets adhere to strict market-share projections, dealer plans, and identify low performing dealerships with aggressive approach. </li><li>Develop &amp; deliver presentations highlighting JCB North America’s strengths, market opportunity, and financial projections to the Vice President of Dealer Development. </li><li>Regularly reporting on dealer development progress, legal requirements, and industry regulations. </li><li>Maintain a strong effective, and profitable dealer network that supports JCB’s overall growth and success. </li><li>Ability to conduct Profitability reviews and sponsor dealer reviews weekly to ensure appropriate touchpoints and hold dealerships responsible to dealer business plans, market share, and dealer standards set by JCB.</li><li>Manage the process of onboarding, training, equipping and supporting new dealers to ensure success with dealer operations team.</li><li>Challenge and implement new dealership standards when applicable to support a stronger dealer network for overall market share increase. </li></ul>Minimum Qualifications<ul><li>At least 7 years of experience in dealer recruitment, sales, or network development within a relevant industry.</li><li>Bachelor’s degree in business or related field.&nbsp; Master’s degree preferred.</li><li>Must pass any drug screens, background checks and any pre-employments tests as applicable.</li></ul>Knowledge, Skills, Abilities &amp; Competencies<ul><li>Excellent business acumen.</li><li>Excellent financial management and acumen.</li><li>Proven ability to lead and motivate teams, build consensus, and influence decision-making at all levels.&nbsp;</li><li>Strong analytical skills to interpret multiple levels of data, identify trends, and develop actionable insights.</li><li>Excellent communication and interpersonal skills to build strong relationships with dealers, prospects, investors and internal stakeholders. </li><li>Ability to develop and execute long-term strategic plans for dealer network growth and development. </li><li>Proven ability to negotiate contracts and agreements with dealers to achieve mutually beneficial outcomes. </li></ul>Job Conditions:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <ul><li>40% Travel&nbsp;</li><li>Both office environment and occasionally manufacturing/factory environment</li><li>Subject to noise and temperature changes</li></ul>Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. </li><li>The employee is occasionally required to stand and walk. </li><li>The employee must frequently lift and/or move up to 10 pounds. </li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilyManagementPayTypeSalary

GM - Dealer Development

Company Profile80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name.Position PurposeThis position will be responsible for development of our strategic accounts network; the growth of JCB’s market share through the generation of new accounts and maintenance of existing accounts. The territory for this position is in the Central territory: Illinois, Wisconsin, Minnesota, Iowa, Missouri, Indiana, Ohio, Michigan. &nbsp;Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Identify, build and develop strategic and profitable major account networks</li><li>Establish relationships with potential client decision makers of national contractors</li><li>Sell all of JCB product lines </li><li>Forecast, track and report major account activities to management </li><li>Identify areas of opportunity and develop strategies to improve revenue and overall profitability </li><li>Achievement of quarterly and annual sales targets</li><li>Maintain a high level of customer satisfaction</li><li>Understand the key performance indicators that leverage our major accounts’ business</li><li>Review major account target market opportunities and provide feeds into our major account pipeline</li><li>Maintain an up-to-date understanding of JCB products to facilitate sales efforts that affect target markets</li></ul>Minimum Qualifications <ul><li>8 + years major account and/or outside sales experience in related industry or similar</li><li>3 + years Major Account management experience</li><li>Established relationships in direct sales to national contractors</li><li>BA in Business or similar </li><li>Demonstrated success in achieving sales targets </li><li>Demonstrated success in lead generation and business development</li><li>Strong knowledge of sales cycles, from lead generation to closure</li><li>Solid interpersonal skills; written, verbal and listening</li><li>Ability to effectively manage and maintain peer and business relationships with a high degree of integrity and trust</li><li>Ability to motivate others and drive for results</li><li>Must pass any drug screens, background checks and pre-employment tests as applicable</li></ul>Knowledge, Skills, Abilities &amp; Competencies<ul><li>Proficient in Microsoft Office software </li><li>Comfortable in an in-person office environment</li><li>Technical competence is a plus</li><li>Must be customer service oriented, flexible, and have a high energy level</li><li>Must have excellent follow-through skills </li><li>Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings</li><li>Must be open to domestic and international travel</li><li>Desire and proven ability to learn and grow </li></ul>Job Conditions<ul><li>Both office environment and occasionally manufacturing/factory environment</li><li>Subject to noise and temperature changes</li></ul>Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. </li><li>The employee is occasionally required to stand and walk. </li><li>The employee must frequently lift and/or move up to 10 pounds. </li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilySalesPayTypeSalary

Strategic Account Manager - Central 

Description Idaho National Laboratory is hiring a Construction Quality Engineer to work in our Environment, Safety, Health and Quality department. Our team works onsite with a 4x10 schedule located out of our Central Facilities Area in Idaho with every Friday off. You will report to the Construction Quality Manager, and you will support the INL Quality Assurance organization as assigned to support construction activities at the INL. Responsibilities Include: <ul><li>Review construction and engineering specifications and related documents, work planning, operation and maintenance instructions, and procurement documents for compliance to Program/Project and INL quality requirements; provide recommendations for solutions to quality compliance and implementation issues; determine appropriate inspection hold points in processes and procedures, and prepare inspection plans; issue and track nonconformance and other deficiency reports through closure; oversee configuration and records management activities.</li><li>Develop and continuously improve QA plans and procedures; provide improvement suggestions on INL quality-related documents; interface with and provide quality-related input to technical staff and management, and interface with internal and some external customers and participants in quality-related matters.</li><li>Conduct independent QA assessments and surveillances with peers and management to ensure that facility project activities and related documentation maintain consistency.</li><li>Maintain proficiency and required training and qualification for quality engineering responsibilities and participate in professional development activities.</li></ul>Qualifications Minimum Requirements: <ul><li>Level 3: Bachelor of Science degree in a quality related technical field, plus 5 years of applicable quality/engineering/field inspection or related experience, or Master of Science degree in a quality related technical field plus 2 years applicable quality experience OR 11 years of relevant quality experience will be considered in lieu of degree.</li><li>Level 4: Bachelor of Science degree in a quality related technical field, plus 9 years of applicable quality/engineering/field inspection or related experience, or Master of Science degree in a quality related technical field plus 6 years applicable Quality experience OR 15 years of relevant experience will be considered in lieu of degree.</li><li>Must be able to qualify as an INL Quality Engineer within 90 days of employment and have education and experience to support such.</li><li>This position requires the ability to obtain and maintain a Department of Energy "L" clearance, which requires US Citizenship.</li></ul> Desired Experience: <ul><li>Bachelor of Science in Civil Engineering or Mechanical</li><li>Strong foundational knowledge in Soil Mechanics, Structural Engineering, Site Preparation, Pavement Construction, and Concrete</li></ul> Physical Requirements: <ul><li>While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, use hands to handle materials, manipulate tools, keyboard, and type, reach with hands and arms, and operate job related equipment. May be exposed to heights, stairs, UV (sun exposure), and radiation work. May be exposed to hazards associated with equipment including ladders &gt; 6 feet, machines/electrical hazards, lasers, and motor vehicle usage. The employee must occasionally lift and/or move up to 35 pounds. Sufficient visual acuity and hearing capacity to perform the essential functions and interact with people is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions</li></ul> Job Information: <ul><li>Salary Grade: Level 3 - The pay range for this position is ($77,628 - $159,228) / Level 4 ($93, 204-$ 191,076). At Idaho National Laboratory compensation decisions are determined using factors such as education, relevant experience, and other credentials.</li><li>TDP: This is a testing designated position; you will be required to submit to a pre-employment drug screen and periodic drug testing throughout the term of your employment.</li><li>Multi-Level: This is a multi-level posting and you will be placed at the appropriate level dependent on depth and breadth of proven experience and skills.</li></ul> Benefits and Relocation <ul><li>Medical, Dental, Vision, and Flexible Spending Accounts</li><li>401(k) with a 4.2% employer contribution and up to 4.8% match</li><li>Paid time off (personal leave)</li><li>Employee Education Program (tuition assistance)</li><li>Comprehensive Relocation Package</li><li>Benefit eligibility subject multiple factors, including employment status and position classification.</li></ul> INL is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy’s mission in nuclear energy research, science, and national defense. With more than 6,300 scientists, researchers, and support staff, the laboratory works with national and international governments, universities and industry partners to change the world’s energy future and secure our nation’s critical infrastructure. INL Mission Our mission is to discover, demonstrate and secure innovative nuclear energy solutions, other clean energy options and critical infrastructure. INL Vision Our vision is to change the world’s energy future and secure our nation’s critical infrastructure. Selective Service Requirements To be eligible for employment at INL males born after December 31, 1959 must have registered with the Selective Service System (SSS). For more information see <a href="http://www.sss.gov" target="_blank">www.sss.gov</a>. Equal Employment Opportunity Idaho National Laboratory (INL) is an Equal Employment Opportunity (EEO) employer. It is the policy of INL to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; Reasonable Accommodation We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Other Information When applying to positions please provide a resume and answer all questions on the following screens. Applicants, who fail to provide a resume or answer the questions, may be deemed ineligible for consideration. INL does not accept resumes from third party vendors unsolicited.

Idaho National Laboratory

Quality Engineer

Description Idaho National Laboratory is hiring a Nuclear Engineer to work in our Reactor, Technology and Integration department. Our team works a 9x80 schedule located out of our Idaho Falls facility with every other Friday off. As the Multiphysics Nuclear Engineer for Molten Salt Technology Application you will apply nuclear engineering principles and methods to design, develop, test, and analyze nuclear equipment and systems - specifically focusing on molten salt technology applications. This entry analyst position will integrate various physics (i.e., multi physics) utilizing NEAMS based MOOSE codes to perform various analyses of molten salt systems. Most of the initial work will focus on validating existing electrochemical models of salt and structure interactions from experiment salt loop data and electrochemical experiments using fluoride and chloride salts. Future work may focus more heavily on applying these methods towards enhancing pyro-processing efficiencies, molten salt fusion blanket design, and Molten Salt Reactor fuel cycle non-proliferation analysis. This position is part of the INL Nuclear Nexus. Responsibilities: <ul><li>Work with designers, analysts, and customers to develop experimental requirements to analyze molten salt technology for fission reactors, fusion systems, and pyro-processing.</li><li>Select and widely apply advanced nuclear engineering design principles, theories, and concepts (which may include reactor fuel and packaging). Decompose project objectives into defined and controlled design requirements.</li><li>Use design methodologies, technologies, and processes which are best practice for the technical discipline to develop and define a design, and to validate that the design meets defined requirements.</li><li>Document the design (controlled and approved models, drawings, specifications, design descriptions) to establish conformance with design requirements and applicable codes and standards.</li><li>Establish testing, inspection, and quality requirements to ensure technical features important to design functions are maintained.</li><li>May perform integrated analyses to ensure that experimental requirements and facility safety bases are met.</li><li>May perform integrated analyses to ensure that storage, transportation, and disposal requirements and facility safety bases are met.</li><li>Defend analytical methods and results in management and independent reviews.</li><li>Perform analysis and design tasks supporting project/program interactions with (experiment) sponsors, operations, and engineering organizations to ensure that project&nbsp; related operations are performed in a manner that is consistent with the facility authorization.</li><li>Develop physics-based mathematical models of mechanical, chemical, and electrical systems to support and verify design. Develop and improve models and analysis methods.&nbsp;</li><li>Prepare reports and peer-reviewed publications.</li><li>Other duties as assigned.</li></ul>Qualifications Minimum Qualifications: <ul><li>Level 2: Bachelor of Science degree in mechanical engineering, nuclear engineering or a directly related engineering field from an ABET-accredited institution and 2 years of experience or Master of Science degree in mechanical engineering, nuclear engineering or a directly related engineering field from an ABET-accredited institution or a PhD in Nuclear Engineering or directly related engineering field from an ABET-accredited institution.</li></ul> Preferred Education/Knowledge/Experience: <ul><li>Advanced degree in Nuclear Engineering or directly related engineering field from an ABET-accredited institution.</li><li>Experience in nuclear fuels and materials, reactor physics, thermal hydraulics, core design, analysis tools/methods, and/or closely related technical areas.</li><li>Professional experience or working knowledge of MOOSE based nuclear codes (i.e., Griffin, Pronghorn, BlueCrab)</li><li>Professional experience or working knowledge of Monte Carlo codes (i.e., OpenMC, Serpent)</li><li>Professional experience or working knowledge of Thermochemistry modeling (i.e., Factsage, Thermochimica, PyCALPHAD)</li></ul> Physical Requirements: <ul><li>While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, and work in an office and field/laboratory environment. The job requires hand/finger dexterity to keyboard or type, handle materials, manipulate tools, and reach with hands and arms. The job requires operation of job-related equipment and driving a vehicle. The employee must occasionally lift and/or move up to 35 pounds without assistance. Sufficient visual acuity and hearing capacity to perform the essential functions and interact with the public is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul> Job Information: <ul><li>Salary Range ($77,628 - $159,228). At Idaho National Laboratory compensation decisions are determined using factors such as education, relevant experience, and other credentials.</li></ul> Benefits and Relocation Medical, Dental, Vision, and Flexible Spending Accounts <ul><li>401(k) with a 4.2% employer contribution and up to 4.8% match</li><li>Paid time off (personal leave)</li><li>Employee Education Program (tuition assistance)</li><li>Comprehensive Relocation Package</li><li>Benefit eligibility subject multiple factors, including employment status and position classification.</li></ul> INL is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy’s mission in nuclear energy research, science, and national defense. With more than 6,300 scientists, researchers, and support staff, the laboratory works with national and international governments, universities and industry partners to change the world’s energy future and secure our nation’s critical infrastructure. INL Mission Our mission is to discover, demonstrate and secure innovative nuclear energy solutions, other clean energy options and critical infrastructure. INL Vision Our vision is to change the world’s energy future and secure our nation’s critical infrastructure. Selective Service Requirements To be eligible for employment at INL males born after December 31, 1959 must have registered with the Selective Service System (SSS). For more information see <a href="http://www.sss.gov" target="_blank">www.sss.gov</a>. Equal Employment Opportunity Idaho National Laboratory (INL) is an Equal Employment Opportunity (EEO) employer. It is the policy of INL to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; Reasonable Accommodation We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Other Information When applying to positions please provide a resume and answer all questions on the following screens. Applicants, who fail to provide a resume or answer the questions, may be deemed ineligible for consideration. INL does not accept resumes from third party vendors unsolicited.

Nuclear Engineer

Description Idaho National Laboratory is hiring an Instrument and Controls Engineer to work in our Electrical Controls and Structural Engineering department. Our team works at 4x10 schedule located out of our Materials and Fuels Complex with every Friday off. You will apply engineering principles to research, design, develop, install, and maintain equipment required to monitor and control the engineering machinery processes and systems found in manufacturing and energy production environments. May include preparing releasable drawings, calculations, and specifications for electrical or mechanical instrumentation and controls (including Distributed Control Systems and Programmable Logic Controllers) for design, construction, or maintenance. May include the application of engineering principles and data analytics to monitor and evaluate the condition and operational performance of electrical and mechanical systems; recommend maintenance and repair standards and procedures; identify vendor data, replacement, and spare parts; coordinate resources and priorities necessary to attain or maintain the appropriate system condition. This position is part of the INL Nuclear Nexus. Job Responsibilities: <ul><li>Work with a multi-disciplinary team of scientists and engineers on challenging work scopes. </li><li>Work with internal and external partners to identify requirements and commercially available technologies that meet specific specifications. </li><li>Collaborate and partner with other government agencies, academia, and private sector companies to achieve project goals. Decompose project goals into defined and controlled design requirements.</li><li>Use design methodologies, technologies, and processes which are best practices for the technical discipline to develop and define a design, and to validate that the design meets defined requirements.</li><li>Develop physics-based mathematical models of mechanical, chemical, and electrical systems to support and verify design.</li><li>Establish testing, inspection, and quality requirements to ensure technical features important to design functions are maintained.</li><li>Oversee or otherwise ensure that fabrication, construction, assembly, and procurement are done in accordance with the design.</li><li>Ensure that analysis needs are recorded and clearly understood. Document the design (controlled and approved models, drawings, specifications, design descriptions) to establish conformance with design requirements and applicable codes and standards.</li><li>Ensure that data and analysis generated by the instruments are of high quality and meet customer and user needs.</li><li>Participate in professional development activities aimed at keeping pace with industry developments. Maintain familiarity with and technical understanding of codes and standards applicable to the discipline.</li><li>Maintain knowledge of newly emerging technologies and applications to the nuclear industry.</li><li>Identify applicable codes, standards, regulations, and procedures.</li><li>Publish and communicate research accomplished on the instrument and instrument improvements to both external and internal audiences with the goal of enhancing INL’s reputation and building a strong user base for the instrument.</li><li>Mentor junior staff and look for opportunities to involve them in current projects.</li><li>Generate ideas for new proposals and business development opportunities.</li><li>Other duties as assigned.</li></ul>Qualifications Minimum Requirements:&nbsp; <ul><li>Level 2: Bachelor of Science in Electrical, Mechanical, Chemical, or Nuclear Engineering or a directly related field from an ABET-accredited institution and 2 years’ experience. Master’s and 0 years of experience. PhD and 0 years experience.</li><li>Level 3: Bachelor of Science in Electrical, Mechanical, Chemical, or Nuclear Engineering or a directly related field from an ABET-accredited institution and 5 years’ experience. Master’s and 2 years of experience. PhD and 2 years experience.</li><li>This position requires the ability to obtain and maintain a Department of Energy "L" clearance, which requires US Citizenship.&nbsp;</li></ul> The ideal candidate will possess: <ul><li>Advanced degree in a directly related field from an ABET-accredited institution.</li><li>Demonstrated ability to perform independent research and methods development.</li><li>Competency with RSLogix Suite of Software, FactoryTalk View, Studio 5000, and LabVIEW. </li><li>Experience with the design and installation of Allen Bradley PLC’s.</li><li>Experience with data acquisition, specifically using AVEVA PI </li><li>Control system integration experience.</li><li>Nuclear industry experience.</li></ul> Physical Requirements While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, and work in an office and field environment, which may include construction sites. The job requires hand/finger dexterity to keyboard or type, handle materials, manipulate tools, and reach with hands and arms. The job requires operation of job-related equipment and driving a vehicle. The employee must occasionally lift and/or move up to 30 pounds. Sufficient visual acuity and hearing capacity to perform the essential functions and interact with the public is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job Information: <ul><li>The pay range for this position is: Level 2 ($77,628- $159,228) / Level 3 ($93,204 - $191,076). At Idaho National Laboratory compensation decisions are determined using factors such as education, relevant experience, and other credentials. </li><li>TDP: This is a testing designated position; you will be required to submit to a pre-employment drug screen and periodic drug testing throughout the term of your employment. </li><li>Multi-Level: This is a multi-level posting and you will be placed at the appropriate level dependent on depth and breadth of proven experience and skills. </li></ul> Benefits and Relocation <ul><li>Medical, Dental, Vision, and Flexible Spending Accounts</li><li>401(k) with a 4.2% employer contribution and up to 4.8% match</li><li>Paid time off (personal leave)</li><li>Employee Education Program (tuition assistance)</li><li>Comprehensive Relocation Package</li><li>Benefit eligibility subject multiple factors, including employment status and position classification.</li></ul> INL is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy’s mission in nuclear energy research, science, and national defense. With more than 6,300 scientists, researchers, and support staff, the laboratory works with national and international governments, universities and industry partners to change the world’s energy future and secure our nation’s critical infrastructure. INL Mission Our mission is to discover, demonstrate and secure innovative nuclear energy solutions, other clean energy options and critical infrastructure. INL Vision Our vision is to change the world’s energy future and secure our nation’s critical infrastructure. Selective Service Requirements To be eligible for employment at INL males born after December 31, 1959 must have registered with the Selective Service System (SSS). For more information see <a href="http://www.sss.gov" target="_blank">www.sss.gov</a>. Equal Employment Opportunity Idaho National Laboratory (INL) is an Equal Employment Opportunity (EEO) employer. It is the policy of INL to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp; Reasonable Accommodation We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Other Information When applying to positions please provide a resume and answer all questions on the following screens. Applicants, who fail to provide a resume or answer the questions, may be deemed ineligible for consideration. INL does not accept resumes from third party vendors unsolicited.

Instrumentation and Controls Engineer

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!The Per Diem - CNA performs personal care, homemaker assistance and defined nursing procedures for patients and their caregivers while under RN direction and supervision.Qualifications:<ul><li>High school diploma or GED or an equivalent combination of education and experience</li><li>Current certification as CNA in the state in which employee will be working</li><li>Minimum of six (6) months of CNA or Home Health Aide experience preferred</li><li>Active BLS for healthcare professionals from the American Heart Association or Red Cross.</li><li>For current Hope Employees: BLS should be obtained by January 1, 2025</li><li>For current Capital Caring employees: BLS should be obtained by November 1, 2024</li><li>Mobile Driver - Valid driver’s license and automobile insurance per Company policy</li><li>Reliable transportation to meet work schedule</li><li>Ability to use equipment with visual and auditory mechanisms</li><li>Ability to communicate (written and verbal) in English</li><li>Ability to manage the emotional stress of working with and caring for ill patients and their families</li><li>Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation</li><li>Must be able to physically access any home or facility in assigned area (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning)</li><li>Must be able/willing to have contact with individuals with communicable diseases</li></ul>Competencies:<ul><li>Satisfactorily complete competency requirements for this position</li></ul>Responsibilities of all employees:<ul><li>Represent Company professionally at all times through care delivered and/or services provided to all clients</li><li>Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse</li><li>Comply with Company policies, procedures and standard practices</li><li>Observe Company's health, safety and security practices</li><li>Maintain the confidentiality of patients, families, colleagues and other sensitive situations within Company</li><li>Use resources in a fiscally responsible manner</li><li>Promote Company through participation in community and professional organizations</li><li>Participate proactively in improving performance at the organizational, departmental and individual levels • Improve own professional knowledge and skill level</li><li>Advance electronic media skills.</li><li>Support company research and educational activities</li><li>Share expertise with co-workers both formally and informally</li><li>Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.</li></ul>Job Responsibilities:<ul><li>Maintains competencies/contact hours as required by Company and regulations.</li><li>Provides only patient/caregiver services according to written Aide/Caregiver Plan of Care and Company policies and procedure.</li><li>Practices safe and proper body mechanics relative to moving, positioning and transferring patients.</li><li>Assists patient and or caregiver in maintaining a clean and safe home.</li><li>Provides caregiver relief as part of the Plan of Care.</li><li>Transports supplies, lab specimens, documents and other items needed to meet the Plan of Care as requested by the RN.</li><li>Under the direction or supervision of an RN, the Aide may perform activities that promote activities of daily living.</li><li>Contributes to the development of the Plan of Care by reporting observations to RN.</li><li>Communicates any significant issues or symptoms to the RN or Clinical Manager.</li><li>During times of emergencies (i.e. Hurricanes, etc.), the LPN may be required to report to work at a location designated by the company, to ensure continuity of services. This may include reporting to work ahead of your scheduled date/time due to planned lock down of unit, and staying overnight(s) based on duration of emergency</li><li>Performs other duties as assigned.</li></ul>Some locations may require:<ul><li>Cross training to field (home/facility/admission) positions of equal licensure/certification and scope when hospice house census calls for flexible staffing.</li></ul>Physical Demands for Post Offer/Pre-Placement (The demands described below are representative of those that must be met by an individual to perform the essential functions of the job, with or without reasonable accommodation.):While performing the duties of this job, the following abilities are required: see; hear; talk; walk; use hands to finger, handle or feel.Frequently required to: safely transfer/ambulate patients; stand; sit; reach with hands/arms; lift; bend; pull; push; balance.Occasionally required to: stoop/crouch; kneel; climb stairs.This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Chapters Health System

Per Diem - CNA - Hospice Aide

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!The Chaplain provides a wide range of spiritual services to patients and families enrolled in any of the Company programs. The Chaplain also provides spiritual support to the staff and volunteers of the Company.Qualifications:<ul><li>If hired after 5/26/2024, Master’s degree required.</li><li>If hired prior to 5/26/2024, Bachelor's degree in Divinity or related Degree from an accredited institution required.</li><li>Ordination or commissioning/endorsement from an ordaining body recognized by the Endorser's Conference, Veterans Administration that demonstrates the candidate has standing with the organization; ordination must be obtained within 12 months of hire</li><li>Documentation that demonstrates the candidate is in good standing with faith group or professional affiliation group with no ethical charges current or pending</li><li>One unit of Clinical Pastoral Education (CPE) accredited by the Association for Clinical Pastoral Education, Inc.; or in process within six (6) months of employment/position</li><li>Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system preferred; appropriate computer skills required</li><li>Health care experience preferred</li><li>Mobile Driver - Valid driver's license and automobile insurance per Company policy</li><li>Ability to travel and have reliable transportation</li><li>Must be able to physically access (i.e., navigate stairs and narrow spaces, endure heat and lack of air&nbsp;&nbsp; conditioning) any home, hospital, nursing home and/or assisted living facility (ALF)</li><li>Must have the endurance to manage demands of a hospice care field work position (i.e., time, travel, home/facility arrangements, stress, etc.)</li><li>Must be able to communicate clearly in English</li></ul>Competencies:<ul><li>Satisfactorily complete competency requirements for this position.</li></ul>Responsibilities of all employees:<ul><li>Represent the Company professionally at all times through care delivered and/or services provided to all clients.</li><li>Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.</li><li>Comply with Company policies, procedures and standard practices.</li><li>Observe the Company's health, safety and security practices.</li><li>Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.</li><li>Use resources in a fiscally responsible manner.</li><li>Promote the Company through participation in community and professional organizations.</li><li>Participate proactively in improving performance at the organizational, departmental and individual levels.</li><li>Improve own professional knowledge and skill level.</li><li>Advance electronic media skills.</li><li>Support Company research and educational activities.</li><li>Share expertise with co-workers both formally and informally.</li><li>Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.</li></ul>Job Responsibilities:<ul><li>Develops a spiritual care plan in conjunction with the interdisciplinary group based upon patient/family spiritual traditions and spiritual assessment results.</li><li>Provides appropriate spiritual care and initiates interventions necessary for resolving care plan issues.</li><li>Implements the spiritual care plan through personal contact and/or enlistment of Spiritual Care Volunteers, local clergy or other counselors as may be appropriate in each circumstance.</li><li>Monitors implementation of the spiritual care plan and reassesses as needed.</li><li>Maintains documentation in manner reflecting timeliness, completeness, accuracy, legibility, clarity of goal, assessment and plan.</li><li>Provides appropriate spiritual care in accordance with Company philosophy and policies, procedures, and standards of practice.</li><li>Acts as liaison between the Company and local clergy and congregations in the interpretation of the Company mission and programs.</li><li>Attends and participates in interdisciplinary team meetings, assists in developing care plans, facilitates understanding of spiritual aspects of care and provides team with spiritual care objectives.</li><li>Performs other duties as assigned.</li></ul>This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

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