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JOB POSTINGService and Support AdministratorSummary:&nbsp; Under the general supervision of the Director of Service and Support Administration and the direct supervision of the Service and Support Administration Managers, this position is responsible for the development of a person-centered plan for individuals that promotes self-determination.&nbsp;Assists individuals and their families/guardians to explore and obtain services and supports from variety of sources.&nbsp;Assures that services delivered are in compliance with Federal, State, local rules, regulations, statutes, standards as well as Board policy, regulations and procedures and related Operating Plans.&nbsp; Must strive to meet the Agency mission. and exemplify the Agency's core values. &nbsp;Essential Duties and Responsibilities:&nbsp;include the following. Other duties may be assigned.&nbsp;<ul><li>Coordinates the ongoing Individual Service Plan (ISP) process, to include thorough assessment of individuals served, coordination of ISP team meetings, development of a comprehensive ISP, ongoing reviews to ensure services and supports are provided in accordance with the ISP, verifies the ISP is designed to ensure health, safety and welfare, reflect current level of needs and services as based upon the results of the assessment process and expressed preference of individuals served.&nbsp; Ensures achievement of outcomes that are important to the individual and outcomes that are important for the individual are included in the ISP.&nbsp; &nbsp; &nbsp; &nbsp;As the team leader, addresses the balance of and any conflicts between what is important to the individual and what is important for the individual.&nbsp; &nbsp;</li><li>For assigned cases, coordinates ISP meetings in keeping with the philosophy of self-determination, plans services to meet assessed needs through one single unified ISP.&nbsp; Develops an ISP that supports the concepts and principles of self-determination in accordance with standards as defined through the Ohio Department of Developmental Disabilities rules and MCBDD policies and procedures.&nbsp; &nbsp; &nbsp; These self-determination principles and concepts will include individual’s choice of service providers, development of individuals budgets/personal resources, and individual control of services to the extent feasible for each person served.&nbsp;</li><li>Completes the writing of Individual Service Plans (ISPs) within the guidelines established by the SSA department so that the ISP is distributed to the team prior to service delivery date.&nbsp; communicates service dates, corrections, suspensions, disenrollment to Waiver Administration, coordinating changes, ISP revision/reviews, and preventative measures when applicable.&nbsp;</li><li>Will comply with all local, State, Federal rules regulations, statutes, and standards, including DODD and CMS interpretation of said rules.&nbsp;</li><li>Provides support and solicits active participation by the individual and significant others of their choice in the planning process.&nbsp;</li><li>Recommends as a team leader on each assigned individual’s ISP team, or a Medina County DD Board representative for an ICF (as assigned), so that a unified community plan of service can be developed.&nbsp;</li><li>Acts as primary point of coordination for person and between team members for the ISP. Attends meetings, hearings, etc. at sites located throughout the county and state. Assists individuals/families to exercise their rights (due process, access to financial rights and benefits, etc.).&nbsp; &nbsp; &nbsp; Provides feedback regarding the results of the ongoing service review process to individual/family and other appropriate parties. Assists the individual and their family with negotiating services, solving problems, addressing barriers, and making adjustments to the ISP as needed.&nbsp;</li><li>Promote the involvement of agencies/individuals to arrange services that significantly impact the life of the individual while eliminating duplication.&nbsp; Assist the individual in obtaining appropriate agency or community-based services.&nbsp;</li><li>Maintain records and reports in a timely and accurate manner, consistent with accreditation and regulatory standards or contracted agreement.&nbsp;</li><li>Complies with guidelines established by DODD and the Medina Board of Developmental Disabilities regarding reporting of alleged abuse and/or neglect and other incidents as outlined in OAC 5123:1-17-02: Major Unusual Incidents.&nbsp;</li><li>Maintain contact with the person served and all ISP team members in addition to maintaining effective working relationships with staff of other agencies and facilities, families, and the public.&nbsp;</li><li>May arrange for transportation for individuals or may provide transportation as a last resort.</li><li>Provides consultation to staff on specific cases.&nbsp;</li><li>In accordance with DODD requirements, will be responsible for documenting daily and submitting monthly Medicaid Waiver billing documentation in accordance with the Targeted Case Management and / or Medicaid Administrative Claiming Guide. Attends all required Targeted Case Management documentation and/or Medicaid Administrative Claiming training; identifies any training needs, and requests training and support to ensure complete and accurate documentation.</li></ul>Qualifications:&nbsp;Bachelor's degree (B. A.) from four-year college or university required.&nbsp;Applicant must meet the additional requirements as follows<ul><li>To perform this job successfully, an individual should have knowledge of Database software; Spreadsheet software, internal network functions, and Word Processing software.&nbsp; Must meet agency computer literacy requirements.&nbsp;</li><li>Must meet eligibility requirements for DODD Service and Support Certification.&nbsp;</li><li>Valid State of Ohio driver’s license required.&nbsp; Must meet agency driving requirements.&nbsp;</li><li>Must be available to work outside normal program hours and on a rotating "on-call" basis. Must be available to work a varied and flexible schedule to meet the needs of assigned individuals. Must be able to travel to various community-based sites or programs.&nbsp; Not all sites/environments are accessible regarding individuals with mobility issues.&nbsp;</li><li>Must meet all other agency employment requirements.&nbsp;</li><li>Must meet all requirements as outlined on the attached job description.</li></ul>Salary: At least $46,603 annually; to commensurate with education and experienceHours: Full-time exempt positionAvailable:&nbsp; Immediate StartDate Posted:&nbsp;September 30th 2025How to Apply:&nbsp; Submit employment application and resume to <a href="mailto:jobapps@mcbdd.org" target="_blank">jobapps@mcbdd.org</a>Questions:&nbsp; Please contact Katie Cantrell (Human Resources Clerk) at 330-725-7751 ext. 288The Medina County Board of Developmental Disabilities is an Equal Opportunity EmployerPosting Removal Date November 28th 2025

Medina County Board of Developmental Disabilities

Service and Support Administrator

Service and Support AdministratorSummary:&nbsp; Under the general supervision of the Director of Service and Support Administration and the direct supervision of the Service and Support Administration Managers, this position is responsible for the development of a person-centered plan for individuals that promotes self-determination.&nbsp;Assists individuals and their families/guardians to explore and obtain services and supports from variety of sources.&nbsp;Assures that services delivered are in compliance with Federal, State, local rules, regulations, statutes, standards as well as Board policy, regulations and procedures and related Operating Plans.&nbsp; Must strive to meet the Agency mission. and exemplify the Agency's core values. &nbsp;Essential Duties and Responsibilities:&nbsp;include the following. Other duties may be assigned.&nbsp;<ul><li>Coordinates the ongoing Individual Service Plan (ISP) process, to include thorough assessment of individuals served, coordination of ISP team meetings, development of a comprehensive ISP, ongoing reviews to ensure services and supports are provided in accordance with the ISP, verifies the ISP is designed to ensure health, safety and welfare, reflect current level of needs and services as based upon the results of the assessment process and expressed preference of individuals served.&nbsp; Ensures achievement of outcomes that are important to the individual and outcomes that are important for the individual are included in the ISP.&nbsp; &nbsp; &nbsp; &nbsp;As the team leader, addresses the balance of and any conflicts between what is important to the individual and what is important for the individual.&nbsp; &nbsp;</li><li>For assigned cases, coordinates ISP meetings in keeping with the philosophy of self-determination, plans services to meet assessed needs through one single unified ISP.&nbsp; Develops an ISP that supports the concepts and principles of self-determination in accordance with standards as defined through the Ohio Department of Developmental Disabilities rules and MCBDD policies and procedures.&nbsp; &nbsp; &nbsp; These self-determination principles and concepts will include individual’s choice of service providers, development of individuals budgets/personal resources, and individual control of services to the extent feasible for each person served.&nbsp;</li><li>Completes the writing of Individual Service Plans (ISPs) within the guidelines established by the SSA department so that the ISP is distributed to the team prior to service delivery date.&nbsp; communicates service dates, corrections, suspensions, disenrollment to Waiver Administration, coordinating changes, ISP revision/reviews, and preventative measures when applicable.&nbsp;</li><li>Will comply with all local, State, Federal rules regulations, statutes, and standards, including DODD and CMS interpretation of said rules.&nbsp;</li><li>Provides support and solicits active participation by the individual and significant others of their choice in the planning process.&nbsp;</li><li>Recommends as a team leader on each assigned individual’s ISP team, or a Medina County DD Board representative for an ICF (as assigned), so that a unified community plan of service can be developed.&nbsp;</li><li>Acts as primary point of coordination for person and between team members for the ISP. Attends meetings, hearings, etc. at sites located throughout the county and state. Assists individuals/families to exercise their rights (due process, access to financial rights and benefits, etc.).&nbsp; &nbsp; &nbsp; Provides feedback regarding the results of the ongoing service review process to individual/family and other appropriate parties. Assists the individual and their family with negotiating services, solving problems, addressing barriers, and making adjustments to the ISP as needed.&nbsp;</li><li>Promote the involvement of agencies/individuals to arrange services that significantly impact the life of the individual while eliminating duplication.&nbsp; Assist the individual in obtaining appropriate agency or community-based services.&nbsp;</li><li>Maintain records and reports in a timely and accurate manner, consistent with accreditation and regulatory standards or contracted agreement.&nbsp;</li><li>Complies with guidelines established by DODD and the Medina Board of Developmental Disabilities regarding reporting of alleged abuse and/or neglect and other incidents as outlined in OAC 5123:1-17-02: Major Unusual Incidents.&nbsp;</li><li>Maintain contact with the person served and all ISP team members in addition to maintaining effective working relationships with staff of other agencies and facilities, families, and the public.&nbsp;</li><li>May arrange for transportation for individuals or may provide transportation as a last resort.</li><li>Provides consultation to staff on specific cases.&nbsp;</li><li>In accordance with DODD requirements, will be responsible for documenting daily and submitting monthly Medicaid Waiver billing documentation in accordance with the Targeted Case Management and / or Medicaid Administrative Claiming Guide. Attends all required Targeted Case Management documentation and/or Medicaid Administrative Claiming training; identifies any training needs, and requests training and support to ensure complete and accurate documentation.</li></ul>Qualifications:&nbsp;Bachelor's degree (B. A.) from four-year college or university required.&nbsp;Applicant must meet the additional requirements as follows<ul><li>To perform this job successfully, an individual should have knowledge of Database software; Spreadsheet software, internal network functions, and Word Processing software.&nbsp; Must meet agency computer literacy requirements.&nbsp;</li><li>Must meet eligibility requirements for DODD Service and Support Certification.&nbsp;</li><li>Valid State of Ohio driver’s license required.&nbsp; Must meet agency driving requirements.&nbsp;</li><li>Must be available to work outside normal program hours and on a rotating "on-call" basis. Must be available to work a varied and flexible schedule to meet the needs of assigned individuals. Must be able to travel to various community-based sites or programs.&nbsp; Not all sites/environments are accessible regarding individuals with mobility issues.&nbsp;</li><li>Must meet all other agency employment requirements.&nbsp;</li><li>Must meet all requirements as outlined on the attached job description.</li></ul>Salary: At least $46,603 annually; to commensurate with education and experienceHours: Full-time exempt positionAvailable:&nbsp; Immediate StartDate Posted:&nbsp;August 28th 2025How to Apply:&nbsp; Submit employment application and resume to <a href="mailto:jobapps@mcbdd.org" target="_blank">jobapps@mcbdd.org</a>Questions:&nbsp; Please contact Katie Cantrell (Human Resources Clerk) at 330-725-7751 ext. 288The Medina County Board of Developmental Disabilities is an Equal Opportunity Employer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.At American Express the Enterprise CRM solutions team was created as part&nbsp;of the company’s&nbsp;Framework for Winning.&nbsp;Our teams create solutions for the B2B sales domain by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for 20K + Sales, and Marketers across the Enterprise.We are looking for a director level Staff Software Engineer to lead a small team of high performing engineers /solution architects in support of our CoE.&nbsp;&nbsp;This role liaises with Delivery teams, stakeholders, and Enterprise Architects to establish standards, enforce best practice, and implement our architectural strategies for modernizing B2B sales domain.You are energetic, accountable, proactive, and build strong and productive relationships in matrixed environments.&nbsp;&nbsp;Comfortable with ambiguity, you ask the tough questions, debate at the table, dissent where necessary, and commit where there's consensus.Key Responsibilities:<ul><li>25% of time spent on Hands-on technical projects; Apply analysis based on research and introspection to recommend solutions</li><li>Design and handle solutions that provide frameworks, interfaces, and services that can be extended and reused across the portfolio</li><li>Ensure architecture is consistent with enterprise architecture standards, guidelines and principles</li><li>Work with engineering teams to ensure that implementations are aligned with the Technical Platform’s Blueprint specifications</li><li>Contribute to technology direction, develop architecture and influence implementation to gain measurable business improvements</li><li>Frequently collaborate with other functional teams' leadership and engineers to align and use solutions</li><li>Apply specialized knowledge of industry standards or practices to assigned initiatives</li><li>Identify complex and or broad problems and issues and formulate recommendations</li><li>Interact with business partners to better understand their objectives and help them understand the technical landscape</li><li>Extend business product innovation through the introduction, adoption and implementation of technology</li></ul>Experience:&nbsp;<ul><li>10+ years of experience in software engineering and data related services.&nbsp;</li><li>8+ years hands-on experience working with Salesforce.</li><li>Demonstrated expertise managing complex integration solutions, such as, APIs, and Data integration layers (Batch &amp; Real-Time)&nbsp;</li><li>Experience managing design, implementation and architecture governance within a large corporate environment.</li><li>Visionary leader with recent experience transforming engineering practices and culture.</li><li>Proven experience coaching, mentoring, and growing engineering talent.</li><li>Preferred degree in Computer Science or Mathematics or equivalent years of experience.&nbsp;</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

American Express

Salesforce Staff Software Engineer - eCRMS

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Software Engineering:<ul><li>Hands-on engineer with expertise in developing complex, large scale enterprise applications</li><li>Responsible for technical aspects of software engineering for assigned applications including design, developing prototypes, and coding assignments</li><li>Partners with customers and other internal teams and technical product managers to deliver improvements to the platform</li><li>Establish and accepts responsibility for engineering practices across teams for example the code review, build and release process and the effectiveness of the retrospective</li><li>Empower teams to automate demand driven scalable application deployments in test or production environments</li><li>Apply specialized knowledge of industry standards or practices to assigned initiatives to identify complex and or broad problems and issues and formulate recommendations</li><li>Collaborates with leadership across teams to define solutions, technical implementation to drive software maturity and practices</li></ul>Leadership<ul><li>People Leader to software engineering team, including B30 colleagues and contractors, dotted line leadership to B35 colleagues in team(s)</li><li>Promote, empower, and practice servant-leadership</li><li>Drives the team’s technical improvements and roadmap</li><li>Takes accountability for the technical maturity of the team</li><li>Mentor and guide team members to success; identify strengths and areas for growth in direct reports and guides them to grow in their careers while being more productive on the team</li><li>Nurture an environment of continuous engineering improvement through mentoring, feedback, and metrics</li><li>Working with Engineering Director to hire top talent for the team.</li></ul>Preferred Qualifications<ul><li>BS or MS degree in computer science, computer engineering, or other technical discipline, or equivalent work experience</li><li>5+ years’ experience with design and development in an Enterprise setting using Java, J2EE</li><li>Experience with leading employees including having one on one sessions to provide regular feedback and mentoring</li><li>Lead reviews of colleagues' work</li><li>Recent hands-on experience with the primary technology stacks within platform portfolio (relevant frameworks, languages, etc.)</li><li>Full understanding of Service Oriented Architecture design principles, execution patterns and performance optimization</li><li>Ability to clearly communicate and collaborate well with technical and non-technical partners</li><li>Foundation in design, data structures and algorithms, and strong analytical and debugging skills with customer-facing products experience.</li><li>Channel-specific architecture skills as required by the platform, such as web, mobile, voice or interactive media</li><li>Experience with SQL or NoSQL databases</li><li>Demonstrated experience in Java application design, software development, and testing, preferably in an Agile environment</li><li>Expertise with SpringBoot, JavaScript, SQL and NodeJS</li><li>REST API development experience</li><li>Demonstrated experience in Agile development, application design, software development, and testing</li><li>Ability to effectively communicate to internal and external business partners on solution design</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Software Engineering

American Express Travel Related Services Company, Inc. seeks Senior Quality Engineers to perform software quality assurance and testing, applying best practice methodologies and processes. Design test plans, scripts, and procedures for testing software, identifying issues and their causes. Review requirements specifications for defects, performance, reliability, scalability, testability, usability, and security. Create and execute test scripts, assist in preparation of test strategies, and set up and maintain test data and environments. Monitor and track resolution of defects, coordinating with engineers in order to prevent, report, and resolve the issues.Position requires a Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related STEM field, followed by 5 years of progressively responsible experience with quality assurance and testing. Experience must include: 1 year of experience with Agile or another rapid application development environment, applying software development methodologies, continuous integration and development, integrated test environments, and tool chain automation to perform end-to-end automated test execution through self-service across Mainframe and distributed applications; 1 year of experience with writing test cases and monitoring defects, as well as designing and running functional, automated, system, and performance tests; and 1 year of experience with Change Man, Cobol, Control M, DB2, HP Quality Center, HP Quality Test Professional, Mainframe, Selenium, SQL, and Waterfall. Telecommuting is available up to 2 days per week.Job Location: Phoenix, AZ&nbsp;Salary Range: $122,304.00 to $190,000.00 annually&nbsp;We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI&nbsp;

Senior Quality Engineers

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Commercial Services (GCS) division of American Express is the global leader in the Commercial Payments Solutions space. We know our customers are busy and make it our mission is to help them get business done. We operate with a customer-focused approach in absolutely everything that we do, delivering solutions to meet the unique needs of our clients.The Commercial Data Office (CoDO) team, within Global Commercial Services (GCS), is focused on powering the best customer experience and driving value through data. With continuous changes in the regulatory environment and data innovation, CoDO plays a key role in supporting GCS’ sustainable growth balanced with controls and risk management. In partnership with the Enterprise Data Office and across GCS, CoDO is tasked with building new, innovative data solutions for our customers and leading the program for adherence to data regulations and data management best practices.As a Senior Manager of Commercial Data Governance &amp; Management, you will use your knowledge of commercial data along with your expertise in Data Governance &amp; Data Risk Management to ensure we deliver high quality data to power critical initiatives as well as impress our GCS customers by meeting and exceeding their data needs. You will work collaboratively with global cross-functional teams, including business and technology partners and stakeholders to improve the value of our commercial data.&nbsp; You will play a key role in modernizing the management of our GCS data assets and implementing an inspirational Commercial Data Governance program. You will have the opportunity to partner across various business units, technology teams, and product/platform teams to define and implement the data governance strategy, monitoring and managing data quality, resolving data/platform issues, and driving consistency, usability, and governance of specific GCS product data across the organization.&nbsp;How will you make an impact in this role?Primary Responsibilities Include:<ul><li>Create, maintain and implement multi-year roadmaps, strategy and procedures/guidelines for GCS Data Governance / Data Risk Management programs</li><li>Harmonize key policies and guidelines (e.g. Data Governance, Data Risk Management, Data Quality, Data Definition, Data Creation. Data Sharing, Data Usage policies) with the processes vital to comply with those policies, in collaboration with multi-functional partners.</li><li>Define and report metrics for GCS Data Governance / Data Risk Management programs</li><li>Collaborate with GCS business process / product owners to modify or implement new repeatable and reliable businesses processes in order to implement truly effective data governance and management</li><li>Provide guidance and support for GCS data governance practitioners while collaborating with the Enterprise Data Office to ensure alignment and consistency within our Commercial Data Governance practices</li><li>Provide consulting to GCS Product Development teams and develop a GCS community of Data Stewards to aid in identifying critical data, maintaining data definitions, classifying data, supporting data sourcing / usage requests, measuring data quality, and remediating data issues</li><li>Work across the business unit to define and document data governance deliverables for critical data within prioritized data domains</li><li>Assess and mitigate data risks via the Commercial Data Governance / Data program and or self directed product development teams</li><li>Partner with legal, compliance and operational excellence to account for and uphold diverse privacy and compliance requirements across geographies. Ensure appropriate protections for data integrity, privacy, and regulatory compliance, including assurances for the validity of different potential analyses.</li><li>Potential to lead and manage a direct report&nbsp;</li></ul>Minimum Qualifications:&nbsp;<ul><li>Significant and comprehensive direct work experience in large scale/enterprise data projects</li><li>Solid understanding of current and upcoming data governance, data management, and data product techniques and trends, with a point of view on the evolving concepts and standard methodologies</li><li>Demonstrable understanding of privacy, risk, compliance and regulatory concerns and ability to articulate the impact to partners and stakeholders</li><li>Consistent track record of understanding business challenges and strategies and connecting those to data and capabilities</li><li>Proven project management experience and working with partners across a diverse, global set of business and technology teams</li><li>Excellent communication skills, both written and oral, as well as superior interpersonal and relationship building skills</li><li>Demonstrable experience of driving significant improvements in business value through data management</li><li>Ability to work with white space to craft and implement solutions to address sophisticated challenges</li><li>Ability to put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues &amp; shareholders</li><li>Demonstrable learning agility, ability to make decisions quickly and with the highest level of integrity.&nbsp;Eagerness to test, learn, fail and improve is essential.</li><li>Must have a positive, collaborative leadership style with colleague and customer first approach</li><li>Strong attention to detail with a relentless focus on delivering accurately, efficiently, and with high quality</li><li>Bachelor's Degree</li></ul>Preferred Qualifications:<ul><li>Hands-on experience solving data and process related problems</li><li>2+ years of direct experience relating to creation and execution of formal data governance and/or data management programs</li><li>Familiarity with Agile project methodology and tools such as Rally/Jira</li><li>Previous leadership experience with managing direct report(s) is a plus</li><li>&nbsp;Experience in Banking industry is a plus</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Data Governance & Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model by connecting Card Members with Merchants that create opportunities to help drive our growth over the mid-to-long term.Acquired by American Express in 2024, Rooam is a contactless payment platform that integrates directly into existing POS systems without adding extra hardware. Rooam is exploring new opportunities to enhance and expand American Express’ Membership offeringThe Integrations Analyst will assist with integrating Merchant’ point of sale systems into American Express platforms. They will identify and resolve technical issues; serving as an internal escalation point to support issues and trouble shooting.Responsibilities:<ul><li>&nbsp;Assist POS integration</li><li>Trouble shoot issues and support integration team with internal escalations</li><li>&nbsp;Project manage new implementation, bug fixes, updates and more</li><li>Create, update and maintain tickets in CRM systems</li><li>Document bugs and fixes in JIRA</li></ul>Role Requirements:<ul><li>1-2 years experience in Hospitality technology and/or SaaS</li><li>1-2 years experience of in-depth point-of-sale knowledge</li><li>General restaurant operations knowledge.</li><li>Database knowledge</li><li>Project management experience.</li><li>General knowledge of cyber security and handling of personally identifiable information (PII). Preferred Qualifications: </li><li>Associate’s degree in information technology, Hospitality or related field.</li><li>1-2 Years experience in Hospitality or Hospitality Technology.</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Integrations Analyst, Rooam

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Risk &amp; Compliance Organization is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. Global Risk &amp; Compliance creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.&nbsp;Colleagues at Global Risk &amp; Compliance are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.&nbsp;&nbsp;&nbsp;The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes.&nbsp;The objective of the ORM Governance team is to develop, oversee and strengthen the organization’s ORM framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices.&nbsp;The ORM Governance Organization is looking for an Analyst, Corporate Functions Operational Risk Management to join a diverse team of high-performing individuals focused on the effective oversight of risk identification, assessment, and mitigation across the Corporate Functions, while maintaining alignment with the organization’s enterprise risk management framework.&nbsp;&nbsp;Reporting directly to the Director, Corporate Functions Operational Risk Management, this role plays a critical part in assessing, monitoring, and challenging the first line’s risk management practices. The ideal candidate will work closely with first-line stakeholders and enterprise risk functions to provide independent oversight and challenge, ensuring that risks are managed effectively and in compliance with regulatory expectations.&nbsp;&nbsp;The Analyst, Corporate Functions Operational Risk Management will:<ul><li>Support the independent oversight and challenge of first-line risk identification, assessment, and mitigation efforts (i.e., Risk &amp; Control Self-Assessment) within the Corporate Functions to ensure alignment with enterprise risk standards&nbsp;</li></ul><ul><li>Analyze business processes and activities to identify potential risks, control gaps, and emerging risks&nbsp;</li></ul><ul><li>Support the development and refinement of risk policies, standards, and procedures&nbsp;</li></ul><ul><li>Assist in applying the enterprise risk management framework across the Corporate Functions&nbsp;</li></ul><ul><li>Support the tracking and analysis of key risk indicators (KRIs), providing insights into risk trends and areas requiring attention&nbsp;</li></ul><ul><li>Maintain an understanding of relevant regulations and industry expectations to help the business navigate compliance requirements&nbsp;</li></ul><ul><li>Conduct risk assessments, scenario analyses, and deep dives to evaluate the effectiveness of existing controls&nbsp;</li></ul><ul><li>Monitor risk-related issues, ensuring they are appropriately addressed&nbsp;</li></ul><ul><li>Escalate significant risk concerns and control deficiencies to senior risk colleagues and relevant stakeholders&nbsp;</li></ul>Qualifications:<ul><li>Experience in risk management, preferably within a second-line function in financial services, and understands critical risk management lifecycle activities&nbsp;</li></ul><ul><li>Knowledge of risk management frameworks, regulatory environments, and industry best practices&nbsp;</li></ul><ul><li>Proven ability to assess and challenge first-line risk practices independently&nbsp;</li></ul><ul><li>Excellent communication and relationship-building skills, with the ability to translate complex risk concepts into actionable insights&nbsp;</li></ul><ul><li>Proficiency in risk management tools, data analysis, and reporting systems&nbsp;</li></ul><ul><li>Advanced analytical and problem-solving capabilities, with a focus on actionable insights&nbsp;</li></ul><ul><li>Detail-oriented and proactive, with strong prioritization skills in a dynamic environment&nbsp;</li></ul><ul><li>High ethical standards and a commitment to integrity and accountability&nbsp;</li></ul><ul><li>Knowledge of the various Corporate Functions at a bank (e.g., Finance, Human Capital, etc.)</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Analyst, Corporate Functions Operational Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Global Government Affairs group within the General Counsel’s Organization seeks a Director, U.S. Regulatory Relations (USRR). As the principal intermediary between the company and the supervisory personnel of its federal banking regulators, the USRR team plays a critical strategic role driving a cohesive approach to supervision, including by identifying regulatory focus areas across engagements and preparing senior executives and the boards of both American Express (AXP) and American Express National Bank (AENB) for their interactions with agency personnel. The USRR team currently supports over 400 regulatory interactions per year, as well as a steady stream of reporting to the agencies, senior management and the AXP and AENB boards.How will you make an impact in this role?This Director will be responsible for continuous monitoring activities across risk pillars to support an increasing volume of regulatory engagements. The successful candidate will lead a team and report to a VP, U.S. Regulatory Relations. The new Director will work closely with, and directly support, leaders across business units and functions that the regulators view as critical to the stability, safety, and soundness of the company and AENB.Key Expectations and Responsibilities:<ul><li>Maintain strong working relationships with the dedicated supervisory staff of multiple federal regulatory agencies (i.e. Federal Reserve Bank, the Office of the Comptroller of the Currency, the Federal Deposit Insurance Corporation, and the Consumer Finance Protection Bureau) through continuous collaboration and a sense of service to this critical set of external stakeholders.</li><li>Prepare leaders for their interactions with regulators and generally advise management how best to approach interactions with agency personnel.</li><li>Connect dots across regulatory interactions and drive internal awareness of focus areas and potential sensitivities in order to minimize regulatory risk and ensure the company is exceeding expectations set forth by law, regulation, and agency guidance.</li><li>Communicate complex issues clearly and simply (through both written and verbal channels) to company leadership, agency personnel, and a range of internal stakeholders.</li><li>Promote effective collaboration with teams outside USRR handling responses to regulator inquiries and regulatory examinations.</li><li>Flourish in a fast-paced environment in which the company is held accountable for the accuracy, completeness, and timeliness of information provided to its regulators.</li></ul>Minimum Qualifications:<ul><li>Excellent ability to communicate complex issues clearly and succinctly, in both written and oral format, and to calibrate communications effectively for senior leaders and regulators.</li><li>Strong interpersonal skills, executive presence, and ability to interact effectively at all levels of the organization and with agency personnel.</li><li>Experience developing presentations for regulators, senior management, business unit town halls, and/or the AENB/AXP boards.</li><li>Excellent organizational skills and ability to manage multiple priorities against tight deadlines.</li><li>Strong leadership potential, including ability to lead teams and to drive coordination and results in a cross-functional organizational environment.</li><li>Self-motivated with a high level of personal energy and commitment.</li></ul>Preferred Qualifications:<ul><li>Broad understanding of the Amex business model, its products, and the role of and relationship between business units anddepartments across the company – including first, second and third line of defense responsibilities and interactions.</li><li>Experience preparing business representatives to present to an important external audience. Experience preparing business representatives to present to an important external audience.</li><li>Thorough understanding of the remit and lifecycle of regulatory supervision, including the processes and standards employed by the relevant regulatory agencies.</li><li>Experience interacting with supervisory teams of federal banking regulators, responding to their inquiries, or remediating their findings.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Director - US Regulatory Relations

At American Express, our culture is built on a 175-year history of innovation, shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The objective of the ETS Governance and Data Office serves as the connective tissue across risk and control functions, ensuring consistency in reporting, tooling, and procedures. It manages risk committees, regulatory interactions and audit while providing visibility into ETS risk posture.The ETS Governance and Data Office is looking for a Program Manager focused on ensuring operational and control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Program Manager, ETS Governance and Data Office will:<ul><li>Independently manage special projects/ activities and directly manage certain day-to-day issues on behalf of the VP of Governance and Data Office</li><li>Resource management including delivery of hiring goals and contractor management.</li><li>Create comprehensive executive level presentations</li><li>Deliver a broad range of communications including technology strategy updates, Town Hall presentations, and employee communications</li><li>Manage business planning and operational processes (e.g., Leadership meetings, cost center management, and goal setting metrics)</li><li>Drive organizational optimization and business process improvement</li><li>Act as a central point of contact for urgent business issues</li><li>Balance the management of day-to-day business priorities along with long-term strategic deliverables</li><li>Collaborate with the various constituencies across the Company in order to accomplish tasks on behalf of the VP and their leaders</li><li>Act as a mentor and coach for employees and assist them in solving business problems</li><li>Drive organizational optimization and business process improvement</li></ul>Qualifications:<ul><li>Min 3 years of experience in computer science, information security, data architecture, data management or data-related function.</li><li>Outstanding leadership and relationship building skills with proven ability to influence without authority across peers and superiors and drive projects with little direction.</li><li>Ability to work well under pressure, adapt to changing circumstances, make decisions quickly and juggle multiple priorities simultaneously – thrives in grey space.</li><li>Active listening skills, summarization skills and lateral thinking to uncover and react to emerging opportunities</li><li>Proven decision making &amp; problem-solving capabilities with strong follow up skills and attention to detail.</li><li>Strong sense of integrity and ability to deal with issues and subject matter in ways that requires considerable sensitivity, discretion and judgment.</li><li>Exemplary communication skills – written and verbal as well as strong ability to influence leaders and drive change</li><li>Demonstrated ability to create and explain analysis of complex problems</li><li>Ability to understand, analyze data and produce meaningful conclusions</li><li>Demonstrated ability to learn quickly, work effectively in ambiguous situations, and a willingness to take charge and drive results</li><li>Demonstrated ability to remain calm under pressure and be flexible when faced with changing priorities</li></ul>Preferred:<ul><li>Bachelor's or Master's Degree (or has equivalent work experience)</li><li>Certifications: either CISM or CRISC&nbsp;</li></ul>GuardianSalary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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