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The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal. Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.<h2>What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Drive to set and achieve targeted goals</li><li>Prior sales experience, retail preferred</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li><li>Why should I come work for AutoNation?</li><li>You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Automotive Sales Associate - ANUSA North Phoenix

Automotive Sales Associate - AutoNation Chevy Arrowhead

tango is a leader in the home health management industry and is preparing for significant growth! Our mission is to deliver innovative, home-based, post-acute solutions through proprietary technology and proven processes. We partner with health plans to provide a comprehensive suite of products and services designed to manage the total cost of care.We are currently looking for a Utilization Review Nurse to join our growing team!POSITION DESCRIPTION:The Utilization Review Nurse acts as a liaison in the coordination of resources and services to meet patients’ needs, promotes teamwork to optimize efficient and cost-effective use of health care resources, monitors the health care delivery plan to maximize positive patient outcomes, and maintains compliance with applicable laws and regulations and the policies of Professional Health Care Network. The clinician will monitor adherence to ensure the effective and efficient use of home care-based services and monitor the appropriateness of homecare admissions, resumptions of care, reauthorizations, and extended cert periods.Primary duties include, but are not limited to:&nbsp;ESSENTIAL FUNCTIONS:<ul><li>Processes patient prior and reauthorization requests as outlined by company policy.</li><li>Makes determination of the need for continued home health care services by reviewing documentation submitted by providers in accordance with Medicare guidelines.</li><li>Refers to the Utilization Review Physician Advisor cases that do not meet established guidelines for admission or continued care.</li><li>Maintains accurate records of authorizations and communication with providers and payer plans pertaining to authorization for all patients.</li><li>Assists provider staff and team members in identifying patient needs and coordinating care.</li><li>Assists provider staff and team members in efficient and cost-effective utilization of health care resources and monitors patient progress and outcomes.</li><li>Facilitates communication and provides ongoing customer service support to payer plan case managers, patients and provider staff and team members.</li><li>Prepares and submits any required status or summary reports in a timely manner.</li><li>Periodic weekend and holiday rotation and availability to address after hour health plan member needs related to home health management.</li><li>Reviews documentation and provides feedback to clinicians regarding CMS Chapter 7 and Milliman Care Guidelines to ensure accurate assessment and review data, medical records reflect compliance with medical necessity, homebound status, visit utilization supported by individual patient assessment/ documentation support and transition (discharge) planning.</li><li>Identifies problems related to the quality of patient care and refers them to the Quality Assurance Committee/QPUC.</li><li>Assists the Utilization Review Committee/QPUC in the assessment and resolution of utilization review problems.</li><li>Other duties as required and/or assigned.</li></ul>OFFICE LOCATION:<ul><li>Remote</li></ul>QUALIFICATIONS<ul><li>Is a graduate of an accredited school of professional nursing or an accredited practical or vocational nursing program.</li><li>Has at least two years of general nursing experience in medical, surgical, or critical care, and at least one year of utilization review/management, case management or recent field experience in home health.</li><li>Is currently licensed as a registered nurse, practical nurse, or vocational nurse in good standing through the Arizona Board of Nursing and other State Boards of Nursing as applicable.</li><li>Is detail oriented and displays good organizational skills as well as good oral and written communication skills.</li><li>Excellent time management skills with a proven ability to meet deadlines.</li><li>Is self-directed, flexible, cooperative, and exhibits the ability to work with minimal supervision.</li><li>Working knowledge of home care regulatory and federal requirements.</li></ul>KNOWLEDGE AND EXPERIENCE:<ul><li>Requires knowledge in the areas of home health community-based services; utilization/case management experience is preferred. </li><li>Must have a working knowledge of homecare, managed care, medical/nursing staff procedures, and community resources. NCQA and URAC knowledge is helpful.</li><li>Computer skills such as MS Office products - Outlook, Excel, Word, Adobe, and the ability to work within multiple electronic medical management systems.</li></ul>CONTINUING EDUCATION REQUIREMENTS:Company personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor. In addition, company personnel are expected to accept personal responsibility for other educational activities to enhance job related skills and abilities. All company personnel must attend mandatory educational programs.tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

tango

Utilization Review Nurse (Remote)

tango is a leader in the home health management industry and is preparing for significant growth! Our mission is to deliver innovative, home-based, post-acute solutions through proprietary technology and proven processes. We partner with health plans to provide a comprehensive suite of products and services designed to manage the total cost of care.We are currently looking for a Supervisor, Utilization Management&nbsp;to join our growing team!&nbsp;Position Description:The Supervisor of Utilization Management (UM) oversees team leads and ensures the overall management of referrals to support smooth transitions of care into the home health setting. This role is responsible for team productivity, performance metrics, and effective collaboration with internal departments. The Supervisor also serves as a clinical resource and ensures that all utilization processes align with company policies, payer requirements, and quality standards.Essential Functions:1.Mentor and coach team members to further develop competencies.2.Lead by example and model behaviors aligned with company values.3.Maintain an open-door policy to encourage communication and improve staff engagement.4.Partner with the Clinical Educator to train new staff, ensuring adherence to payer and company procedures and performance standards.5.Collaborate with team leads to monitor, coach, and measure team performance, including productivity, quality, and attendance.6.Serve as a clinical resource to non-clinical team members.7.&nbsp;Educate direct reports on all aspects of the pre-authorization and concurrent review process.8.Schedule and lead monthly team meetings to communicate updates, audit results, and process improvements.9.Ensure timely and accurate processing of delegated and non-delegated home health contracts.10.Support plan requirements related to turnaround times and compliance.11.Manage work queues, monitor key metrics, and ensure workload distribution.12.Collaborate with the Sr. Supervisor to plan staffing levels, monitor labor utilization, and manage overtime.13.Participate in hiring, performance reviews, improvement plans, and disciplinary actions as directed.14.Complete cases weekly to maintain “super-user” knowledge of processes and software.15.Demonstrate knowledge of home health care and specialty programs in all communications with referral sources and healthcare partners.16.Oversee workflow coordination to ensure efficient and timely operations.17.Partner with intake, compliance, claims, network, quality, and other departments to ensure services meet regulatory and contractual requirements.18.Ensure smooth onboarding of new payer contracts.19.Provide excellent customer service in all communications with internal and external stakeholders.20.&nbsp;Escalate administrative oversight issues related to clinical staff (RNs, PTs, OTs, SLPs, etc.) to the Sr. Supervisor as appropriate.21.Perform other duties as assigned.Office Location:<ul><li>Remote</li></ul>Qualifications:<ul><li>Licensed clinician: RN with no restrictions.</li><li>Ability to obtain additional state licensure as required.</li><li>Prior home health experience preferred.</li><li>Minimum of 10 years of clinical experience.</li><li>Previous supervisory experience required.</li><li>Strong ability to teach, coach, and apply adult learning techniques.</li><li>Self-directed, motivated, and able to work independently under the Sr. Supervisors guidance.</li><li>Strong verbal, written, and interpersonal communication skills.</li><li>Effective problem-solving skills with ability to resolve complex issues.</li><li>Skilled in adapting to procedural and organizational changes.</li><li>Ability to read, analyze, and interpret technical procedures, regulatory documents, and payer contracts.</li><li>Experience presenting to and collaborating with physicians, managers, payers, and external stakeholders.</li></ul>Knowledge and Experience:<ul><li>Extensive knowledge of the post-acute continuum of care.</li><li>Expertise in CMS Chapter 7 guidelines and Milliman criteria.</li><li>Strong proficiency with Microsoft Office (Outlook, Word, Excel, SharePoint), Adobe, and medical management systems.</li><li>&nbsp;Ability to work in a fast-paced environment and manage competing priorities.</li></ul>tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

Supervisor, Utilization Management (Remote) (RN)

tango is a leader in the home health management industry and is preparing for significant growth! Our mission is to deliver innovative, home-based, post-acute solutions through proprietary technology and proven processes. We partner with health plans to provide a comprehensive suite of products and services designed to manage the total cost of care.We are currently looking for a&nbsp;Utilization Management Therapist Reviewer to join our growing team!&nbsp; **Preferred licensure is MI or TN**Position Description: Therapist Reviewers are responsible for conducting re-authorization/certification and authorization activities for therapy home health services, by utilizing appropriate company policies, Medicare Chapter 7, Milliman Care Guidelines, and clinical department guidelines. They collaborate with healthcare providers to promote the most appropriate, highest quality and effective use of physical, occupational therapy and speech language pathology visits to ensure quality member outcomes, and to optimize member benefits.Essential Functions:<ul><li>Responsible for the review of medical records, including more complex cases, to determine if requests for therapy services (physical therapy, occupational therapy, and/or speech-language pathology) are medically necessary.</li><li>Provides and/or facilitates clinical management and/or other related activities and serves as a resource to other team members while demonstrating fiscal responsibility and maintaining the highest standards of care and ensuring compliance with all policies, procedures, and regulatory requirements. Promotes interdisciplinary health plan consumers/beneficiaries’ care planning and supports questions from nurses in addition to agency, physician, member/family calls, etc.</li><li>Applies professional therapy, NCQA standards, CMS and Medicaid government regulation and medical policy knowledge to medical review, and makes determinations for authorization requests, meeting all contract requirements, processes, and operational unit goals to ensure customer satisfaction.</li><li>Maintains knowledge of regulations and requirements through review of current regulations and/or policies. Documents findings, develops analyses, and submits reports to the appropriate departments in accordance with regulations and requirements. Research and obtain additional data, consult with clinical reviewers and medical directors, when necessary.</li><li>Acts as a resource for internal and external customers. Participates in or leads intradepartmental teams, projects, and initiatives. Maintains quality and productivity standards, and ensures reviews are conducted within the required timeframes.</li><li>Periodic Weekend and Holiday Rotation based on business needs</li><li>Collaborate with colleagues to enhance their understanding of key considerations when reviewing therapy-related approvals and denials, including required documentation and criteria.</li><li>Develops and maintains positive customer relations and coordinates with various departments within the company to ensure customer requests and questions are handled appropriately and in a timely manner.</li><li>Other duties as requested</li></ul>Office Location:<ul><li>Remote</li></ul>Qualifications:<ul><li>Requires graduate of a college level program in physical therapy, occupational therapy or speech language pathology.</li><li>Minimum of 5 years of clinical experience; or any combination of education and experience, which would provide an equivalent background.</li><li>Current active unrestricted license or certification as a PT, OT or SLP required in applicable states.</li><li>Working knowledge of home care process and CMS regulatory and federal requirements.</li><li>Ability to exercise initiative and independent judgement.</li></ul>Knowledge and Experience:<ul><li>Requires extensive knowledge in the areas of home health community-based physical, occupational therapy and speech language pathology services and utilization/case management.</li><li>NCQA and URAC knowledge is helpful.</li><li>Excellent organizational, human relations, and communication skills are required to maintain good rapport and effective working relationships with internal and external customers.</li><li>3 years of home health experience is preferred.</li><li>Managed care, utilization review/management or case management experience preferred</li><li>Computer skills such as MS Office products - Outlook, Excel, Word, Adobe, and the ability to work within multiple medical management systems</li></ul>tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship

Utilization Management Therapist Reviewer (Remote) MI or TN

tango is a leader in the home health management industry and is preparing for significant growth! Our mission is to deliver innovative, home-based, post-acute solutions through proprietary technology and proven processes. We partner with health plans to provide a comprehensive suite of products and services designed to manage the total cost of care.We are currently looking for a Lead, Utilization Review Team&nbsp;&nbsp;to join our growing team!Position Description: To provide services for dedicated health plan accounts and members; to ensure the efficient, cost effective, and high quality delivery of utilization management/review service by supporting a team of nurses; to oversee the management of home health cases worked by review nurses; to oversee individual and overall results/outcomes of cases within their scope of responsibilities; and to ensure customer satisfaction through the provision of cost effective and high quality utilization review service that meets their needs.Essential Functions:<ul><li>Assists in mentoring, reinforcement of training, and development of utilization management/review staff.</li><li>Oversees a team ensuring utilization management services are delivered promptly, cost effectively, courteously, and according to legal and contract requirements, operational, and quality assurance standards.</li><li>Monitors PTO and coordinates with other department leads, supervisor and management team for coverage.</li><li>Responds to QIO appeals in a timely manner and write a DENC to send to member.</li><li>Provides support, guidance, leadership, and motivation to promote maximum performance of team members</li><li>Collaborates with supervisor in establishing performance development plans and conducting performance reviews</li><li>Collaborates with educator/trainer to establish and ensure achievement of office/unit customer service, utilization patterns, productivity, quality, and financial goals</li><li>Ensures that staff adheres to quality assurance and productivity standards: assists supervisor in evaluating customer service utilization patterns, productivity, quality, and financial results ensuring that service delivery is within parameters defined by the company</li><li>Reinforces pertinent changes in policy/process, regulatory mandates, or business functions; acts as a resource.</li><li>Other clinical and team lead duties as required.</li><li>Responds to call center agency/provider/member questions/concerns promptly</li><li>Completes case reviews at a minimum of 50% of UM reviewer established goals</li><li>Communicates/defers to director on administrative oversight of RNs, PTs, OTs, and other disciplines as needed</li></ul>Office Location:<ul><li>Remote</li></ul>Qualifications:<ul><li>Working knowledge of home care and utilization management</li><li>Ability to exercise initiative and sound clinical judgement</li><li>Active unrestricted RN license required in states&nbsp;tango conducts business</li></ul>Knowledge and Experience:<ul><li>Five (5) years of clinical practice experience or equivalent combination of healthcare and supervisory experience.</li><li>Strong knowledge of utilization review practices</li><li>PC literate, including Microsoft Office products, Outlook, Excel, Word, Adobe, and the ability to work within multiple medical management software systems</li><li>Leadership/ motivational skills</li><li>Good organizational skills</li><li>Excellent interpersonal skills</li><li>Ability to work in a team environment</li><li>Ability to meet or exceed Performance Competencies and Productivity Standards</li></ul>tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

Lead, Utilization Review Team (RN)

Start a fulfilling career as a Warehouse Selector II! We're a team. Our success is driven by the collective effort of each member in our warehouse, which has set us apart in the industry for 130+ years. We're dedicated to collectively challenging any supply chain problem with top-of-the-line technology and safety measures carried throughout the process. We wouldn't be where we are without our warehouse team. It's why we've built a culture-focused and diverse environment for you that offers opportunities for advancement with industry-leading benefits. Benefits you can count on: <ul><li>Pay Rate: $19.25 per hour. </li><li>(1st Shift )</li><li>Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. </li><li>Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days. </li><li>401(k) Profit Sharing Plan after 90 days. </li><li>Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more! </li></ul> What you'll do as a Warehouse Selector II <ul><li>Read or scan labels to identify slot location, product description, and quantity required for each order. </li><li>Pull correct quantities of designated products from a slot location and place in a tote or box. </li><li>Push tote or box along a static conveyor line, continuing to pull items until order is complete (multiple totes or boxes may be needed). </li><li>Work safely to prevent injury and damage to people and products. </li></ul> Qualifications you'll bring as a Warehouse Teammate: <ul><li>At least 18 years of age. </li><li>High School Diploma or GED preferred </li><li>Able to perform accurate visual inspections. </li><li>This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards. </li></ul> Fit the following? We want you here! <ul><li>Organized </li><li>Problem Solver </li><li>Teamwork Oriented </li><li>Safety Conscious </li><li>Detailed </li></ul> Moving America Forward - Together. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of teammates for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit <a href="https://www.mclaneco.com/legal/employment/" target="_blank">https://www.mclaneco.com/legal/employment/</a>

McLane

Selector II

Start a fulfilling career as a Warehouse Selector IV! We're a team. Our success is driven by the collective effort of each member in our warehouse, which has set us apart in the industry for 130+ years. We're dedicated to collectively challenging any supply chain problem with top-of-the-line technology and safety measures carried throughout the process. We wouldn't be where we are without our warehouse team. It's why we've built a culture-focused and diverse environment for you that offers opportunities for advancement with industry-leading benefits. Benefits you can count on: <ul><li>Pay Rate: $23.00 per hour. </li><li>(3rd Shift)</li><li>Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. </li><li>Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days. </li><li>401(k) Profit Sharing Plan after 90 days. </li><li>Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more! </li></ul> What you'll do as a Warehouse Selector IV: The Warehouse Selector IV fills customer orders for full-case products by pulling cases from warehouse storage slots. <ul><li>Read or scan labels to identify slot location, product description, and quantity required for each order. </li><li>Pull correct quantities of full-case items and lift onto a pallet or cart. </li><li>Transport selected cases to designated dock area using powered equipment. </li><li>Work safely to prevent injury to people and damage to products. </li></ul> Qualifications you'll bring as a Warehouse Teammate: <ul><li>At least 18 years of age. </li><li>High School Diploma or GED preferred </li><li>Able to perform accurate visual inspections. </li><li>This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.</li></ul> Fit the following? We want you here! <ul><li>Organized </li><li>Problem Solver </li><li>Teamwork Oriented </li><li>Safety Conscious </li><li>Detailed </li></ul> Moving America Forward - Together. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of teammates for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit <a href="https://www.mclaneco.com/legal/employment/" target="_blank">https://www.mclaneco.com/legal/employment/</a>

Selector IV

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;Job Description:The Senior Manager role sits within the US Web Solutions (USWS) team under the Enterprise Comms &amp; MarTech Experiences (ECMX) organization at American Express. ECMX supports business units across the enterprise and is part of the Membership Portfolio Services (MPS) group.The USWS team manages AmericanExpress.com for acquisition and loyalty marketing content, as well as digital marketing asset updates across proprietary and partner web pages. The team partners closely with web development groups to optimize the American Express website and deliver customer experiences that support profitable Card acquisition for both Consumer and Commercial products.The Senior Manager will play a key leadership role in driving effectiveness, efficiency, and innovation within the USWS content update delivery process. This includes overseeing the end-to-end execution ecosystem, strengthening operational rigor, and elevating customer experience outcomes across all USWS-supported updates. The successful candidate will partner closely with Marketing, Technology, and cross-functional teams to ensure seamless delivery of multi-channel digital content updates - translating business needs into executable requirements, anticipating delivery risks, and enabling continuous process improvements.In addition, the Senior Manager will contribute to and support broader transformation initiatives, helping to advance new capabilities, streamline processes, and enhance the overall USWS operating model. This role provides thought leadership by identifying and championing opportunities that improve speed, quality, and collaboration across the USWS workflow.Responsibilities include:<ul><li>Manage the end-to-end USWS content delivery process, including intake, prioritization, scheduling, on-time execution, launch planning, audit support, and team training.</li><li>Lead and develop a team of on-shore and off-shore contract professionals, fostering a high-performing, customer-focused operating environment.</li><li>Own escalation management and ensure timely resolution of production issues, partnering with key stakeholders to mitigate risks and maintain delivery quality.</li><li>Provide strategic technical and process guidance to Marketing and cross-functional partners, effectively supporting planning and decision-making.</li><li>Serve as a primary liaison between Marketing and Technology teams—translating business needs into clear technical requirements and communicating platform capabilities to ensure alignment.</li><li>Lead and contribute to initiatives that advance optimization, innovation, and transformation across USWS processes and platforms, working independently and within cross-functional workstreams.</li><li>Develop deep subject-matter expertise in web content update operations and support partners in identifying the most effective solutions to meet digital content needs.</li><li>Partner closely with MarTech Product teams and other stakeholders to identify and implement enhancements across the marketing lifecycle, with a focus on improving speed-to-market, agility, and quality.</li><li>Build and maintain strong knowledge of Marketing Operations and MarTech capabilities, staying current on tools, processes, and best practices to support evolving business needs.</li></ul>Qualifications:<ul><li>10+ years of experience in digital operations, marketing operations, content delivery, or marketing campaign execution - preferably within the financial services/credit card industry - with exposure to MarTech platforms and capabilities. Few years of software development experience will be a plus.</li><li>Strong operations, process, and project management expertise, with demonstrated success driving end-to-end execution in fast-paced environments.</li><li>Proven ability to work effectively with MarTech, Product, and Technology teams, translating business needs into clear operational and technical requirements.</li><li>Exceptional verbal and written communication skills, with the ability to simplify and convey technical or platform-specific concepts to non-technical partners.</li><li>Proficiency in developing process documentation, SOPs, process maps (e.g., Visio), training materials, and presentations.</li><li>Demonstrated people leadership experience, with a passion for coaching, developing talent, and leading hybrid (onshore/offshore) teams.</li><li>Strong stakeholder and relationship management skills, with the ability to consult, influence, and drive alignment across multiple partner groups.</li><li>Strategic and analytical thinker with strong problem-solving skills and the ability to identify and implement process improvements.</li><li>Ability to create and deliver clear, compelling presentations tailored to diverse audiences, including senior stakeholders.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

American Express

Senior Manager - US Web Solutions

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Global Servicing (GS) is responsible for the company's customer service, credit, and fraud operations serving consumers, commercial clients, and merchants around the world, as well as global consumer travel and lifestyle servicing. GS provides the world's best customer experience every day by building on Amex's 175-year legacy of service excellence, leveraging new technologies and capabilities to drive innovation, and bringing a human touch to each customer interaction.GS Control Management supports our organization in identifying, assessing, &amp; managing operational risk and supporting customer complaints resolution &amp; privacy rights, to maintain a strong &amp; consistent risk &amp; control culture across GS.The objective of the GS Control Management Issues, Events &amp; Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.GS is looking for a Manager of Issues, Events &amp; Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Manager, GS Issues, Events &amp; Remediation will:<ul><li>Support remediation of issues by influencing BU, who own and execute issue/Operational Risk Event (ORE) remediation</li><li>Facilitate investigation and conduct root cause analysis to address repeated issue types</li><li>Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes</li><li>Triage the areas of remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary</li><li>Review quality assurance of documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process</li><li>Support the End-to-End (E2E) BU issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices</li><li>Opine on specific control enhancements related to issues</li><li>Engage with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution</li><li>Review and advise on detailed reports on issue status, trends, and outcomes to senior management and governance committees</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications: &nbsp;<ul><li>3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Strong project management, communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred Qualifications: &nbsp;<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:</li><li>Scoping, prioritizing, and support remediation of operational issues</li><li>Investigating and conducting root cause analysis to address repeated operational risk issue types</li><li>Performing quality assurance on documentation of operational risk issues and events</li><li>Overseeing BU remediation process for operational risk issues and events</li><li>Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability</li><li>Supporting and overseeing the BU E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices</li><li>Experience in financial services industry</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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